Pega Robotic Automation Runtime Robotic... · 2019-05-22 · Pega Robotic Automation Runtime 7.1...

Pega Robotic Automation Runtime

Version 7.1

INSTALLATION INSTRUCTIONS

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Updated: March 31, 2017

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CONTENTS

1 Installing Pega Robotic Automation Runtime

2 Minimum requirements

4 Installing using the Setup wizard

10 Installing via the command line

13 Determining the .NET version

13 Handling initialization errors

14 Running Pega Robotic Automation Runtime

15 Loading recently selected projects from the menu15 Loading projects from the command line

16 Running Pega Robotic Automation Runtime on Microsoft Windows 7

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Pega Robotic Automation Runtime 7.1 Installation Instructions 1

Installing Pega Robotic Automation Runtime

This document will guide you through the process of installing Pega Robotic Automation Runtime or Agile Desktop.

This document includes the following topics:

• “Minimum requirements” on page 2• “Installing using the Setup wizard” on page 4• “Installing via the command line” on page 10• “Determining the .NET version” on page 13• “Running Pega Robotic Automation Runtime” on page 14

— “Running Pega Robotic Automation Runtime on Microsoft Windows 7” on page 16

Note Do not install Pega Robotic Automation Studio or the Studio plug-in and Runtime on the same machine. Doing so is not supported.

Installing Pega Robotic Automation Runtime | Minimum requirements


Minimum requirementsThe minimum configuration required to run Pega Robotic Automation Runtime or Agile Desktop is shown in the following table.

Overall performance depends on the hardware configuration of the machine and the demands of the applications running on it.

The more applications you have running, the more memory and processing capability you will require. The exact demands for Pega Robotic Automation Runtime and Agile Desktop cannot be determined until your Pega Robotic Automation Studio solutions have been created and implemented.

Component RequirementProcessor 1 GHz or faster processor

RAM 512 MB

Disk space 100 MB of available hard disk space

Operating system These Windows operating systems are supported:• Microsoft Windows XP with Service Pack 3 (32-bit)• Windows 7 * (32- and 64-bit)• Windows Server 2003 SP2 (32- and 64-bit)• Windows Server 2008 R2 (64-bit)

Browser Microsoft Internet Explorer versions 7-10 (32-bit) and Internet Explorer version 11 (32- and 64-bit) are recommended. Pega Robotic Automation Runtime offers limited support for these other browsers:• Mozilla Firefox ** versions 31-39.• Mozilla Firefox ESR** versions from 31.6.0-38.3.0 (expected to work until Firefox ESR

38.8.0, which is due to reach its end of life on May 31, 2016).• Google Chrome *** versions 38-47.

Other applications

You must also have these applications:• Microsoft .NET Framework

- For Runtime you must have version 3.5 SP1 or 4.0 ****- For Agile Desktop, you must have version 4.0

Note: If you do not have the correct versions of these applications, the Setup wizard will download and install them. For more information, see the following knowledge base article:

What pre-requisites does the Setup wizard install?

* For more information, see “Running Pega Robotic Automation Runtime on Microsoft Windows 7” on page 16.** The Firefox extension requires Pega Robotic Automation Runtime version 7.1.41.0 or higher. For more information, see the PDN.*** The Chrome extension requires Pega Robotic Automation Runtime version 7.1.49.0 or higher. For more information, see the Pega Discovery Network (PDN).**** Updater 2.0.1.0 requires both .NET 3.5 and .NET 4.0. Also, you select one of these versions in the Target Framework property in Studio when you build solutions. For information on how to determine the version of .NET you have installed, see “Determining the .NET version” on page 13.

https://pdn.pega.com/what-versions-microsoft-internet-explorer-does-pega-robotic-automation-studio-support

https://pdn.pega.com/what-versions-mozilla-firefox-does-pega-robotic-automation-studio-support

https://pdn.pega.com/what-versions-chrome-does-pega-robotic-automation-studio-support

https://pdn.pega.com/what-prerequisites-does-setup-wizard-install-pega-robotic-automation-studioruntime-versions-71-and

https://pdn.pega.com/what-versions-chrome-does-pega-robotic-automation-studio-support

https://pdn.pega.com/what-versions-mozilla-firefox-does-pega-robotic-automation-studio-support


Installing Pega Robotic Automation Runtime | Minimum requirements

These hardware requirements simply reflect the minimum amount of memory, disk space, and processor required to run Runtime or Agile Desktop. With more memory and a faster processor, your performance will improve.

Note All applications integrated via the Pega Studio must run at the same integrity level. The sole exception is that this version of Runtime supports Internet Explorer protected mode.

Installing Pega Robotic Automation Runtime | Installing using the Setup wizard


Installing using the Setup wizardFollow these steps to install Pega Robotic Automation Runtime or Agile Desktop using the Setup wizard.

1. Download and unzip to a temporary folder location the Runtime setup files.

2. Launch the setup executable file (OpenSpanRuntimeEntSetup.exe). Be sure to select Run as Administrator. The Setup wizard starts.

3. Click Next to continue.

If the wizard detects a prior version, it lets you confirm the version update. Click Next to continue. The End-User License Agreement panel appears.

4. Read the end user license agreement and if you agree to the terms select the I accept the terms in the License Agreement option.


Note For information on installing Runtime or Agile Desktop via the command line, see “Installing via the command line” on page 10.

Note For best results, install from a local drive, not a mapped drive.



The Log Viewer panel appears.

6. Click Yes to install the Log Viewer application. Leave the box unchecked if you do not want the Log Viewer installed.


The Office Support panel appears.

8. Select the version of Microsoft Office installed on this machine. Select None if Office is not installed on this machine, the installed version is not listed, or if you do not plan to integrate Microsoft Office.

The Log Viewer lets you read and work with SuperTrace® diagnostics output. This can help resolve any issues you may encounter.



Click Next to continue. The Services panel appears.

9. Make sure the box is checked to install Pega Robotic Automation Runtime services — unless instructed otherwise by Support. Then click Next. The Server Connectivity Configuration panel appears.

Pega Studio includes connectors you can use in automations to, for instance, write data to cells in Excel spreadsheets, schedule appointments in Outlook, or write and read text from Word documents. If the automations you will use via Runtime include these features, be sure to select your version of Office.If the automations you will run do not include connections to Office, specifying your version of Office will make this installation consume slightly more disk space, but will not affect performance.Please note that Runtime only works with 32-bit versions of Microsoft Office 2002, 2003, and 2007.



The system retrieves values from the CommonConfig.xml file and displays them the following fields. If you need to change any of these values, do so and click Next. If you are unsure what to enter, check with your System Administrator. Typically, the displayed values should be correct for your installation.

10. When finished, check Next to continue. The Select Installation Folder panel appears.

11. Accept the default installation folder or click Browse to select a different location.

Field DescriptionEnable Server Connectivity

Check this box to indicate that you want to connect to the Deployment Portal (formerly Management Console) and to enable the Tenant Name and Configuration Server fields.

Tenant Name The tenant name assigned to your company or organization. This is typically the company name, omitting any non-alphanumeric characters.

Configuration Server

The name (type) of the configuration server. Configuration servers are used to authenticate and deliver configuration settings.

Enable ADFS Authentication

This box enables an Active Directory Federation Services (ADFS) server. You enable an ADFS server to implement single sign-on using the identity of the currently logged in Windows user.Note: An ADFS server entry is optional. If omitted, Deployment Portal users are prompted to enter their email address and password.

ADFS Server The name of the ADFS server.

Enable Intelligence

Check this box to indicate that you want to connect to the Pega Workforce Intelligence™ server and to enable the Intelligence URL field.

Intelligence URL Enter the URL of the Workforce Intelligence server.

Note You can change these values after Runtime or Agile Desktop is installed.



Click Next to continue. The Browser Extension Installation panel appears.

12. Check the appropriate browser extension boxes if your Pega Studio solutions have automated other browsers in addition to Internet Explorer. Runtime offers limited support for the browsers shown on this panel. For more information, visit the PDN.

Click Next to continue. The Configure Shortcuts panel appears.

13. Choose the application you want to run. You have these options:

Click If you have solutions created for implementation viaRuntime Runtime. Typically, these solutions are presented on an Application Bar a Studio

developer creates.

Agile Desktop Agile Desktop. These solutions are presented via the Agile Desktop user interface.If you choose Agile Desktop, you must also enter the URL where the solutions reside.

First, choose which application you will run.

Specify the URL, if you chose to install Agile Desktop.

https://pdn.pega.com/node/1296006



14. Specify where you want the installation program to create shortcuts for the application you chose. You have these options:

Click Next to continue. The Ready to Install panel appears.

15. Click Install to begin the installation.

A panel appears to show the installation progress. When the installation finishes, the Completing the Pega Robotic Automation Runtime Setup Wizard panel appears.

16. Click Finish to exit the Setup wizard.

Pega Robotic Automation Runtime or Agile Desktop is now installed and ready to use.

Note For more information on customizing and deploying Agile Desktop, see the Agile Desktop Implementation Guide.

Click If you wantDesktop A Runtime or Agile Desktop shortcut created on the desktop.

Start Menu Programs folder A program group and shortcuts created on the Start menu.

Startup folder Runtime or Agile Desktop to start automatically each time Windows starts.

https://pdn.pega.com/documents/pega-robotic-automation-agile-desktop-implementation-guide

https://pdn.pega.com/documents/pega-robotic-automation-agile-desktop-implementation-guide

Installing Pega Robotic Automation Runtime | Installing via the command line


Installing via the command lineYou can bypass the Setup wizard and install Pega Robotic Automation Runtime or Agile Desktop via the command line using the OpenSpanRuntimeEntSetup.exe program. Here is an example of the command line syntax:

OpenSpanRuntimeEntSetup.exe (switches) (parameters)

This table shows the command line switches you can use:

This table shows the command line parameters you can use:

Switch Description/i Installs the system.

/qn+ Installs the system with no user interaction except for a modal dialog that appears at the end.

/qn (Silent Mode). Installs the system with no user interaction at all.

/L*v Tells the program to log all install information including that generated by the v (verbose) option. Include the name of the log file you want to use.

Parameter DescriptionAD_URL= If you are using Agile Desktop, enter the path Agile Desktopp looks for when it

loads plug-ins. You can enter a file path or a URL. Here is an example:AD_URL=http://10.0.3.44/AgileDesktop)

AI_DESKTOP_SH={0,1}

Enter one (1) to create desktop icons.The default is zero (0), which does not create desktop icons.

AI_QUICKLAUNCH_SH={0,1}

Enter one (1) if you want the installation program to add an icon to the Windows Quick Launch toolbar.The default is zero (0), which tells the program not to add the icon.

AI_STARTMENU_SH={0,1}

Enter zero (0) if you do not want the installation program to create a Start menu program folder.The default is one (1), which tells the program to create a Start menu folder

AI_STARTUP_SH={0,1}

Enter one (1) if you want the installation program to add an icon in the Startup folder.The default is zero (0), which tells the program not to add an icon.

ALLUSERS={“”,0,1,2}

You have these options:”” = Forces a per user install.0 = Installs per user.1 = Installs per machine, for all users.2 = If the user has administrator rights, it installs per machine. If the user does not have administrator rights, it installs per user.For example, to force a per user install, you would enter:

ALLUSERS=””To install per machine, for all users you would enter:

ALLUSERS=1



APPDIR= Use this parameter to override the default installation folder. The default is blank, which tells the program to install Runtime into the default folder.

APP_TOGGLE= Enter AGILEDESKTOP to install an Agile Desktop icon. The default is RUNTIME, which installs a Runtime icon. Here is an example:

APP_TOGGLE=AGILEDESKTOP

ENABLE_SERVER= Set this parameter to True to enable the Workforce Intelligence server.

ENABLE_INT= To change the availability of the Workforce Intelligence component, include this parameter:

ENABLE_INT = "TRUE" INT_URL = "some.url.com"

INSTALL_CONFIG_FILES={0,1}

Enter zero (0) to preserve your existing configuration files during the installation.Keep in mind that new functionality may depend on settings in these configuration files and if you choose to preserve the existing files, you may not be able to take advantage of the new functionality, unless you manually update these files after the installation finishes.The default is one (1), which tells the program to overwrite the RuntimeConfig.xml, OpenSpan.Runtime.exe.Config, and OpenSpan.Runtimex64.exe.Config files during the installation.

INSTALL_OFFICE={0,2002,2003,2007,2010, 20013,2016}

Enter the version of Microsoft Office installed on the computer.The default is zero (0), which indicates Microsoft Office is not installed on this machine, the installed version is not listed, or if you do not plan to integrate with Microsoft Office.

INST_CHROME=(0,1)

Enter one (1) to install the Chrome extension. This lets you run solutions that automate Chrome. If omitted, the Chrome extension is not installed.Note: You must have build 7.1.49.0 or higher to install the Chrome extension.

INST_FIREFOX=(0,1)

Enter one (1) to install the Firefox extension. This lets you run solutions that automate Firefox. If omitted, the Firefox extension is not installed.Note: You must have build 7.1.41.0 or higher to install the Firefox extension.

INST_SERVICES=(0,1)

Enter zero (0) if you do not want Pega Robotic Automation Runtime Services and the Pega Robotic Automation Runtime Driver Service installed. The default is one (1), which installs these services. Typically, you should accept the default.You would only set this parameter to zero (0) in Citrix environments where you could not install these services.

LOGVIEWER={0,1}

Enter one (1) to install the Log Viewer. The Log Viewer lets you read and work with SuperTrace® diagnostics output.The default is zero (0).Note: You can learn more about the Log Viewer in Help.

Parameter Description



Here is an example:

OpenSpanRuntimeEntSetup.x64.msi /qn+ /L*v LogFileName.txt INSTALL_OFFICE=”2016” LOGVIEWER=0 AI_STARTMENU_SH=1 AI_DESKTOP_SH=1 ENABLE_SERVER=True TENANT=YourCompany ENABLE_ADFS=True ADFS_URL=”https://ServerName.YourCompany.com/adfs/services/trust/2005/windowstransport”

MSIINSTALLPERUSER= If you want the Installer to install the dual-purpose package in the per-machine installation context, set this parameter to an empty string ("") and set the ALLUSERS parameter to 2. To have the Installer install the dual-purpose package in the per-user installation context, set this parameter to one (1) and set the ALLUSERS parameter to 2.Note: If the ALLUSERS parameter is set to something other than 2, the Installer ignores this parameter.

Deployment Portal (formerly OMC) parameters

ENABLE_SERVER= Enter True to enable a connection to the Deployment Portal server. Enter False to disable Deployment Portal connectivity. The default is True.

BASEURL= This defines the URL from which updates will be downloaded. The default ishttps://omc.openspan.com

Do not change this default.

TENANT= Enter the tenant name assigned to your organization.

ENABLE_ADFS= Enter True to enable Active Directory Federation Services (ADFS) authentication. Enter False to disable the use of ADFS authentication. The default is True.If you enable Deployment Portal connectivity and disable ADFS authentication, the Deployment Portal prompts you to enter a user name and password for authentication.

ADFS_URL= Enter the URL to your internal ADFS service.

Note Note that this example uses a .msi instead of an .exe. You cannot include colons (:) in parameters to an .exe file. Because of this, use the .msi when you need to include the BASEURL or ADFS_URL parameters.

Parameter Description


Installing Pega Robotic Automation Runtime | Determining the .NET version

Determining the .NET versionTo run Pega Robotic Automation Runtime or Agile Desktop, you must have the Microsoft .NET Framework installed on your computer.

• Runtime will work with either .NET version 3.5 or version 4.0• Agile Desktop requires version 4.0

To determine which version you have installed, follow these steps:

1. Click the Start button on the Windows task bar and click Run.

2. Type regedit and click OK. This opens the Windows Registry Editor.

3. Choose the Edit > Find option and the enter the following in the Find What window:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\

Click the Find Next button.

4. Double-click the NET Framework Setup registry link in left pane of the window.

5. Click the version line in the right pane to determine the full version number of .NET Framework that you have on your computer.

Handling initialization errors

If you chose to run Agile Desktop and you do not have .NET Framework version 4.0 installed, you will get the following initialization error:

You can download .NET Framework version 4.0 from the Microsoft web site.

Installing Pega Robotic Automation Runtime | Running Pega Robotic Automation Runtime


Running Pega Robotic Automation RuntimeWhen Pega Robotic Automation Runtime is installed as the default application, you can launch this application by selecting Runtime from the Start menu. A small icon appears in the application tray when Runtime is running.

Right-click on the icon to view the Runtime menu. This menu is configurable via the RuntimeTrayMenu section of the RuntimeConfig.xml file. For more information on these options, see the Runtime Configuration Settings XML File topic in Help. Here is an example of the menu:

Here is a list of the various options you can include on the menu:

Option Choose this option to...Load Local Project Display the Open Project window and load a project from your local deployment

folder.Runtime stores the name of the project you choose. The next time you want to load the project through Runtime, you can quickly do so by selecting it from the Recent Projects or Load Most Recent Project options.

Load Web Project Display the Web Project URL window where you can enter the URL of the web project you want to load.After you type the URL, including http:// or https://, click Validate to check the link. Once the link is validated, click Ok.

Unload Unloads projects.

Recent Projects See a list of the most recent projects you have loaded.

Load Most Recent Project Load the last project you ran.

About See information about this version of Runtime.

Report a Problem Start a wizard which guides you through the process of capturing dump files and reporting a problem.

http://help.openspan.com/71/index.htm#Platform_Configuration/RuntimeConfigXML.htm



Loading recently selected projects from the menu

When you select a project from either the Recent Projects or Load Most Recent Project option, Runtime compares the deployment package manifest with the manifest in the local Extract directory. If the versions differ, or if one or both of the manifest files are missing, the deployment package is extracted again.

If not, the currently extracted version of the project is immediately loaded. If a new version of the product has been deployed, those changes will not take effect until the old project is manually unloaded and the new project is loaded.

Loading projects from the command line

Typically, you will start Runtime from the command line and include the name of the project you want your users to run as a parameter. This way, your Runtime users will have their solutions started automatically.

To do so enter, enclosed in quotation marks, the full path to the Runtime program executable file, followed by a space, the command Project= and finally, also in quotation marks, the full path to the project deployment file. Here is an example of the syntax:

“program executable path” Project=”data path”

For example, to load a project named CRM.openspan, you would enter the following on the command line:

“C:\{path}\OpenSpan.Runtime.exe” Project= “C:\OpenSpanDeploymentFiles\CRM.OpenSpan”

Diagnostics Configuration Display the Diagnostics Configuration window. This window contains the Diagnostics Settings, Log Categories, and Tracing Options tabs which let you specify the types of messages to generate and how these messages are published, such as whether the messages are saved to a file or displayed in the output window. Your choices are saved in the RuntimeConfig.xml file. For more information on diagnostics configuration, see the Help.

Test Connection Lets you test connections with the Deployment Portal.

Show Output Window Displays the Output window.

Expected Hours Display the Enter Expected Hours window. Workforce Intelligence associates use this window to enter the hours they expect to work.

Exit Exits Runtime.

Loaded Projects A placeholder where a list of the currently running projects appears.

Separator Adds a separator line. You can add separator lines anywhere you like to group items and improve readability.

Option Choose this option to...

http://help.openspan.com/71/





Running Pega Robotic Automation Runtime on Microsoft Windows 7When installing Runtime in the \Program Files folder on a machine where users do not have permissions to write to that folder, such as machines running Windows 7, you must change the default ConfigurationLocation value in the CommonConfig.xml file before launching Runtime.

1. In Windows Explorer, go to the C:\ProgramData\OpenSpan folder and copy the CommonConfig.xml file to a temporary location where you have write permissions, such as one that is not under the Program Files folder.

2. Open the copy of the CommonConfig.xml file in the temporary location in Notepad.

3. Locate the ConfigurationLocation key and enter this value:

“%LocalApplicationData%”

4. Save and close the file.

5. Move the version of the CommonConfig.xml file from the temporary location to the C:\ProgramData\OpenSpan folder, replacing the original file.

Note Adding this value appends \OpenSpan\7.1 to your local system environment variable %APPDATA% and all Runtime configuration and diagnostics files will be saved to the %AppData%\OpenSpan\7.1 folder.This change is not required if you installed Runtime to a location other than the \Program Files folder, and one to which users have write permissions.

INDEX

Symbols.NET Framework

determining the version 13.NET Framework requirements 2

AAbout option 14Active Directory Federation

Services (ADFS) 7ADFS Server field 7ADFS_URL parameter 12administrator rights 10AD_URL parameter 10Agile Desktop 1Agile Desktop.NET version 13AI_DESKTOP_SH parameter 10AI_QUICKLAUNCH_SH

parameter 10AI_STARTMENU_SH parameter 10AI_STARTUP_SH parameter 10ALLUSERS parameter 10, 12APPDIR parameter 11APP_TOGGLE parameter 11

BBASEURL parameter 12

CChrome extension 2, 11Citrix 11command line

parameters 10switches 10

CommonConfig.xml file 16company name 7configuration files 11Configuration Server field 7ConfigurationLocation key 16

Ddesktop icon 10desktop shortcut 9Diagnostics Configuration

option 15Diagnostics Configuration

window 15disk space requirements 2

EEnable ADFS Authentication

field 7Enable Intelligence field 7Enable Server Connectivity field 7ENABLE_ADFS parameter 12ENABLE_INT parameter 11

Index 18

ENABLE_SERVER parameter 11, 12End-User License Agreement 4Exit option 15Expected Hours option 15

FFirefox extension 2, 11

Iinitialization errors 13installation folder 7INSTALL_CONFIG_FILES parameter 11INSTALL_OFFICE parameter 11INST_CHROME parameter 11INST_FIREFOX parameter 11INST_SERVICES parameter 11integrity level 3Intelligence URL field 7

LLoad Local Project option 14Load Most Recent Project option 14Load Web Project option 14Loaded Projects option 15Log Viewer 5LOGVIEWER parameter 11

Mmanifest files 15mapped drives 4Microsoft Office 5, 11Microsoft Windows

Installer 2requirements 2

MSIISNTALLPERUSER parameter 12

OOpen Project window 14OpenSpan.Runtime.exe.Config file 11OpenSpan.Runtimex64.exe.Config

file 11OpenSpanRuntimeEntSetup.exe

program 4, 10

Pprocessor requirements 2

Program Files folder 16

QQuick Launch toolbar 10

RRecent Projects option 14Registry Editor 13Report a Problem option 14Runtime

icon 14RuntimeConfig.xml file 11, 15RuntimeTrayMenu section 14

SSeparator option 15Setup wizard 4shortcuts 8Show Output Window option 15single sign-on 7Start menu folder 10Start Menu Programs folder option 9Startup folder 9, 10Studio Driver Service 11SuperTrace 5, 11

TTenant Name field 7TENANT parameter 12Test Connection option 15

UUnload option 14

WWeb Project URL window 14Workforce Intelligence™ 7

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