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Build for Change ® Data Sheet PegaRULES Process Commander ® SmartBPM ® Process Commander Features Support the Full Life Cycle of Work Receive: Capturing and controlling work regardless of source ♦ Web Services, e-mail, fax, imaging, call center, or browsers ♦ Ready-to-run HTML forms for productive work entry ♦ Mass data entry tools ♦ Developer/business analyst portal customization tools Route: Getting work to the right person or systems ♦ Sophisticated decision rules integrated into process flows ♦ Move work items individually or in bulk with single click ♦ Visualized flows to track work ♦ Skill-, urgency-, and role-based routing ♦ Resource availability monitoring and execution Report: Dynamic Business Activity Monitoring (BAM) ♦ Extensive work, productivity, and bottleneck reporting ♦ Report generation wizard for custom requirements ♦ Monitoring of work via pre-built reports – where it was, where it is, and where it goes next ♦ Secure history and detailed audit trails to meet compliance regulations Research: Rules-driven automatic data and image gathering ♦ Rapid Web Services integration via Service Oriented Architecture (SOA) ♦ Forward and backward chaining automates data gathering ♦ Support for leading integration and database technologies ♦ Easy-to-use connections to external EJBs ♦ Accelerators for rapid connection to external databases Respond: Automatic response via all communication channels ♦ Securely engage with external parties ♦ Automatically creates and sends e-mails, faxes, letters, wireless messages as part of workflow ♦ Extensive alerts and triggers to automatically respond to events PegaRULES Process Commander (PRPC), a central component of Pegasystems’ SmartBPM Suite, helps to narrow the gap between business goals and execution. By managing both business practice goals and business process execution, PRPC enables enterprises to manage the full lifecycle of work day to day, while simultaneously encouraging continuous improvement. Pegasystems’ unique enterprise process integration approach gives organizations strategic and compet- itive advantage. With PRPC, they gain control over vital operations and obtain a clear focus on critical success factors: productivity, quality, agility, and compliance.
