People Make Profitswith

Alan Fairweather

Dealing with people is tough

Why?

Because they are all - Different

You need a Plan

Human Business Plan

Human

Business

Always communicate on a Human level and a

Business level

Human Business Plan

Human

Business

Whether they are customers 0r -

Whether they are staff

Human Responses

•Listen Listen Listen•Use names•See it how they

see it•Empathise

Human Responses

•Show interest•Be Flexible•Show you Care•Sell feelings not

facts

Why would you do this?

• You’ll have happy and engaged staff

• You’ll retain customers• You’ll generate word

of mouth• You’ll win more sales

And you will generate more……

Never ever forgetPeople Make Profits

Thank you!