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PeopleMatter: Blueprint for Building a Better Schedule Webinar

Date post: 30-Nov-2014
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Blueprint for Building a Better Schedule: Top 10 Must-Haves for Maximizing Savings, Efficiency and Service on Every Shift There’s a big difference between making a schedule and making a schedule that works. Check out our webinar featuring our SCHEDULE expert, Jason Conrad, and PeopleMatter customer, Matt Flynn, to: - Learn the top 10 “must-haves” for every schedule - Find out easy front-end ways to control ACA and overtime costs - See just how big a role mobile plays in retention and customer satisfaction - Hear real customer results and ROI from service-industry brands like yours
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Blueprint for Building Better Schedules How Mobile Scheduling Increases Efficiency, Productivity and Engagement April 22, 2014 ®
Transcript
Page 1: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Blueprint for BuildingBetter Schedules How Mobile Scheduling Increases Efficiency, Productivity and Engagement!

April 22, 2014!

®

Page 2: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Matt Flynn"Director of Retail Operations!St. Joe Petroleum""

Jason Conrad"Solutions !Engineer!PeopleMatter"

®

Today’s Presenters "

Page 3: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Building a Better Schedule"

Page 4: PeopleMatter: Blueprint for Building a Better Schedule Webinar

PeopleMatter Survey"

THE 2013 ‘HOW HOURLY WORKFORCES WORK’ SURVEY

1,244PARTICIPANTS

5 INDUSTRIES

FOODSERVICE HOSPITALITY RETAIL GROCERY C-STORE

Page 5: PeopleMatter: Blueprint for Building a Better Schedule Webinar

PeopleMatter Survey"

Page 6: PeopleMatter: Blueprint for Building a Better Schedule Webinar

PeopleMatter Survey"

Page 7: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Increasing Workforce EngagementAberdeen Study - Kevin Martin and Jayson Saba!

How to drive employee workforce engagement: "!  Ensure paychecks are accurate and timely !!  Schedule employees fairly!!  Give your team a channel for communication!!  Provide access to employee data!

Page 8: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Scheduling & Workforce Engagement Metrics Aberdeen Study / Coca-Cola Retailing Research Council!

•  1 in 10 Managers spends half a day creating the weekly schedule!

!•  High schedule accuracy = 2.6x increase

in customer satisfaction!!•  Schedule flexibility keeps employees

around 9% longer!

Page 9: PeopleMatter: Blueprint for Building a Better Schedule Webinar
Page 10: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Forecasting & Budgeting"•  Forecast creation, editing and publishing - roles and responsibilities!•  Metrics and business drivers (cost/customer, customer/labor hour, cost % of sales)!•  Minimum and maximum staffing levels !

Scheduling Process - Assessment Areas What should I consider when looking at my scheduling process? !

Page 11: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Forecasting & Budgeting"•  Forecast creation, editing and publishing - roles and responsibilities!•  Metrics and business drivers (cost/customer, customer/labor hour, cost % of sales)!•  Minimum and maximum staffing levels !Schedule Build"•  Assignment of jobs (cross-assignment) and assignment based on skill level!•  Assignment of shifts based on availability!•  Prioritization of team members when scheduling (skill level, seniority, shifts)!

Scheduling Process - Assessment Areas What should I consider when looking at my scheduling process? !

Page 12: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Forecasting & Budgeting"•  Forecast creation, editing and publishing - roles and responsibilities!•  Metrics and business drivers (cost/customer, customer/labor hour, cost % of sales)!•  Minimum and maximum staffing levels !Schedule Build"•  Assignment of jobs (cross-assignment) and assignment based on skill level!•  Assignment of shifts based on availability!•  Prioritization of team members when scheduling (skill level, seniority, shifts)!Schedule Communication"•  Assigning tasks to a scheduled person/shift!•  Employee shift swaps, time off requests and approval processes!•  Communication and creating a culture of flexibility!!

Scheduling Process - Assessment Areas What should I consider when looking at my scheduling process? !

Page 13: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Forecasting & Budgeting"•  Forecast creation, editing and publishing - roles and responsibilities!•  Metrics and business drivers (cost/customer, customer/labor hour, cost % of sales)!•  Minimum and maximum staffing levels !Schedule Build"•  Assignment of jobs (cross-assignment) and assignment based on skill level!•  Assignment of shifts based on availability!•  Prioritization of team members when scheduling (skill level, seniority, shifts)!Schedule Communication"•  Assigning tasks to a scheduled person/shift!•  Employee shift swaps, time off requests and approval processes!•  Communication and creating a culture of flexibility!!Labor Monitoring"•  Managing to budget as schedules are edited and re-published!•  Process for comparing scheduled to actuals - and making adjustments!•  Point-of-sale, time clock, and other ancillary systems!

Scheduling Process - Assessment Areas What should I consider when looking at my scheduling process? !

Page 14: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Tip #1 Input is key!

Employers      Ensure the right coverage!

Employees      Get enough hours!

Page 15: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Tip #2 Make it easy!

Employers      Build schedules quickly!

Employees      Manage shift changes!

Page 16: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Tip #3 Mix it up!

Employers      Find the right fit!

Employees      Vary it up!

Page 17: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Tip #4 Over communicate!

Employers      Fewer mix-ups!

Employees      Fewer mistakes!

Page 18: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Tip #5 Don’t ‘over do’ it !

Employers      Less overtime paid!

Employees      Less overtime worked!

Page 19: PeopleMatter: Blueprint for Building a Better Schedule Webinar

St. Joe Petroleum "

8 location fuel retailer"

Matt Flynn"Director of Retail Operations!St. Joe Petroleum"

St. Joseph, Missouri"

•  80+ employees!•  Wholesale fuel, lube and oil!•  Full foodservice commissary, “Fresh Fare”!

Page 20: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Scheduling problems "

Paper and pen scheduling

Multiple locations sharing employees

No way to communicate

target labor

No easy way for

corporate office to

view schedulesLack of consistent tracking/request

method for time offEmployees

forgetting their scheduled time

No way for managers to calculate employee costOT could only be

tracked after the fact

Page 21: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Decision to use PeopleMatter"

PeopleMatterPlatform

COMMUNICATION

•  Single sign-on for employee tracking and scheduling!

•  Employee time saving!•  Mobile app!•  Corporate office audit ability!•  Multiple location schedule

sharing!•  Convenient scheduling from

home or one-the-go!

Page 22: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Go-live process "

1.Selected “launch”

locations to promote best

practices

2.Gained

employee excitement with

mobile app

3.PeopleMatter support was

fantastic with new training

4.Quarterly

updates provide continuous added value

Page 23: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Results with PeopleMatter"

Page 24: PeopleMatter: Blueprint for Building a Better Schedule Webinar

Demo"

SPeopleMatter SCHEDULE™

Page 25: PeopleMatter: Blueprint for Building a Better Schedule Webinar

SQ & A"

"Ginny Drinker!

[email protected]!


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