Lapland Santa Experience
Day Breaks 2018
Discover unspoilt Lapland – Exclusive to Newmarket Holidays!
Direct flights fromBirminghamBournemouthCardiffDurham Tees ValleyEast MidlandsExeterGatwickGlasgowHumbersideLeeds/BradfordLiverpoolNorwichStansted
Flying direct to
£499 per child(2-15 years)
£549 per adult
£50 Low Deposits!
14 Gold ★ 9 Silver ★ 3 Bronze26
prices from
&Experience stunning Lapland
Unique Lapland Santa Experience – One Unforgettable Day!Join Newmarket Holidays for the most exciting, most magical and
without doubt most unforgettable day ever. Fly direct from your local airport to a still, white wilderness high above the Arctic Circle, where amongst the snowy forests, in a land inhabited by the ancient Sami
people, with their husky dogs and herds of reindeer, as children of all ages know, there also lives, hidden from view, a Very Special Person.
Full of activity from beginning to end, your Lapland Experience is an opportunity to enjoy a day like no other, full of wonder for children of all ages, played out
in a truly authentic setting, as the friendly Lappish hosts welcome you to their pristine homeland, and you discover an entirely different snow-white world.
Journey back to nature, as you take part in a host of wonderful adventures that will provide indelible, life-long memories. Enjoy a ride on
a sleigh drawn by reindeer, drive a snowmobile on prepared tracks through the snow, experience
the thrill of a husky-drawn sledge ‘safari’ and of course – the highlight of the day – journey
through a ‘secret path’ to the isolated house that is home to Santa Claus himself!
The wonders of the day are all the more enjoyable for the fact that this is an
exclusive experience for Newmarket’s special guests, with the friendly Lapps going out of their way to preserve the
authentic, magical nature of the visit to their beautiful corner of the world.
Exclusive to Newmarket Holidays
Your Lapland Day Break price includes:
•Return flights to Pajala in Swedish Lapland, North of the Arctic Circle
•Search for Santa experience•Private Santa Meeting•A token Children’s gift•Snowmobile Adventure•Reindeer Sleigh Ride•Husky Dog Experience•Tobogganing, ‘snowballing’
and snowman-making•Thermal Clothing•Lunch•In-flight catering•Return airport transfers to
Santa’s Village
Your specially chartered flight will be the only ‘Santa’ flight to Pajala on this day, and numbers are strictly limited so that you have time to appreciate every magical moment.
Meet the SamiPhoto taken by Monica Wells, Photographerfor Newmarket
Call us on 0330 160 78002
£499 per child(2-15 years)
£549 per adult
£50 Low Deposits!
prices from
&Search for Santa Claus!A Perfect Family Memory
Your day begins with your exclusively chartered direct flight north to Newmarket’s dedicated Lapland airport in Pajala, 80 kilometres beyond the Arctic Circle and gateway to the heart of Swedish Lapland. Your flight will be the only ‘Santa’ flight to Pajala on this day and on arrival, you’ll be met by your Lappish hosts, dressed in traditional Sami dress, and will board a coach to make the short journey to Pajala’s purpose-built ‘Santa’s Village’, tucked away in the forest, and a place of magic and wonder for everyone.
A Private Meeting
with a Special Person!
The highlight of the day will come as you
walk through the forest on a ‘secret’
path lit with twinkling lights, to the hut
where Santa Claus himself is waiting
to greet each child personally – it’s
the most magical moment of all, as
wide-eyed children’s dreams come true,
and a smile – or a tear – is guaranteed
on every adult’s face.
Wrapped up against the Arctic chill in the thermal garments that are supplied on arrival, in no time at all you’ll be heading out into the snow to start your adventures.
All the activities take place at points a short walking distance from the central log cabin that houses the restaurant, separated from each other to ensure that each new thrill comes as a surprise to children and adults alike. As your day unfolds you’ll participate in each of the different, fun-filled activities, will have the chance to enjoy warming drinks at each activity ‘station’, and no doubt, between activities, will have ‘fun in the snow’, with toboggan rides, snowball fights and the chance to build a snowman. An included two-course lunch is served during the day.
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The Lantern-lit walk to Santa’s GrottoPhoto taken by Vanessa Mellor, Graphic Designer at Newmarket
Santa’s GrottoPhoto taken by Pam Morris,
Product Executive at Newmarket Holidays
Santa’s GrottoPhoto taken by Albert Södgård, Photographer for Newmarket
Call us on 0330 160 7800 3
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Experience a fun-filled day
There’s little doubt that your Lapland Santa Day Break will be unforgettable from beginning to end, full of unique, once-in-a-lifetime experiences that children and adults alike will treasure forever!
Our Lappish hosts will go out of their way to ensure that each wonderful activity you take part in during the day will be as equally enjoyable for every member of your family and party, with plenty of unexpected surprises to go with your Arctic adventures. With numbers strictly limited there’ll be time to experience all that the Pajala centre has to offer during your exclusive visit.
There will also be plenty of time though to catch your breath and to enjoy a warming berry juice or two between each thrilling experience, and of course opportunities to take photographs of your stay and to buy a souvenir to ensure that you have plenty of mementoes to treasure from your day.
Once-in-a-lifetime Experiences!
Fun in the snow!Take time to enjoy the family-fun of being in the snow for a day, perhaps helping to build a snowman, throwing a few well-aimed snowballs, or enjoying a toboggan ride. Everyone’s a child for the memory-filled day at Pajala.
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Husky Dog experiencePhoto taken by Monica Wells, Photographer for Newmarket
Fun in the snowPhoto taken by
Monica Wells, Photographer for Newmarket
Call us on 0330 160 78004
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Experience a fun-filled day
Once-in-a-lifetime Experiences!
Magical Reindeer Sleigh Ride If anything sums up the magic and wonder of your Lapland Day Break, then it’s the journey on a traditional sleigh pulled by some of Santa’s reindeer – though possibly not Rudolf and his friends, since flying sleighs aren’t approved by Lapland Elf and Safety! Sit back beneath a warm blanket and enjoy the moment, as you ‘jingle all the way’ through the forest – another highlight of a wonderful day!
Husky Dog ExperienceVery much the ‘work-horses’ of the Sami people before the ‘skidoo’ came along, the teams of hardy, sure-footed huskies were vital for man’s survival in the inhospitable Arctic for centuries. Learn all about this wonderful breed and the ‘art’ of mushing, and enjoy an exhilarating ride over the frozen ground in a traditional sleigh drawn by the willing dogs.
Thrilling Snowmobile Adventure!Enjoy the thrill of being at the helm of a high-powered snowmobile – on a specially prepared ‘circuit’ marked out in the snow close to the Activity Centre. Holders of full driving licences can take the controls, while for children under 15 there will be the chance to be pulled along in a sleigh. The snowmobile has revolutionised transportation in Lapland, and is a thrilling experience to boot!
in traditional unspoilt Lapland!
Reindeer sleigh ride
Photo taken by Liam Bennett, Digital
Asset Co-Ordinator at Newmarket
Snowmobile ridePhoto taken by Dean Stilwell,
Product Manager at Newmarket
Santa’s village, PajalaPhoto taken by Vanessa Mellor
Graphic Designer at Newmarket Holidays
Call us on 0330 160 7800 5
2018 Departure Dates & Prices
Some Questions AnsweredWe truly believe that magical memories to cherish forever will be in plentiful supply throughout your Lapland Daybreak. But, as any parent knows, magic takes a lot of hard work, and we’ve gone out of our way to make your visit to Pajala in Sweden very special indeed. Our friendly Customer Services Team is on hand to help with any queries that you have, but in order to help you better prepare for your visit to ‘Santa’s Home’, the following may come in useful.
What can we expect to find on our Lapland Day Break?Amongst the things that make up ‘the Newmarket Difference’ will be the special exclusively chartered flights from your chosen airport, with hot meals served in both directions, and the fact that your ‘Santa’s Home’ visit is exclusive to Newmarket guests – so no fleets of aircraft arriving in squadrons, dozens of coaches at a small cramped airport and queues everywhere! We want your special day in Pajala to be just that, with plenty of time for you to enjoy all the cherished moments!
Upon arrival at Pajala’s airport, way beyond the Arctic Circle, you’ll meet your Lappish hosts and will board the coach to make the short journey into the wilderness and to ‘Santa’s Home’, where you will be equipped with warm thermal wear and be ready to start your adventures.
All the activities take place in the surrounding forest, with hot drinks available throughout the day at every point, and lunch will be served in the central log cabin. Your Lappish hosts, together with your Newmarket representative, will make sure the day goes smoothly, and after a chance to buy a souvenir of your day, you’ll be aboard the coach for the short transfer back to the airport and the hassle-free flight home, no doubt spent dreaming of reindeer, fun in the snow and that Very Important Person.
What will visiting Santa in Pajala be like?The highlight of the fun-filled day, your organised visit to Santa’s Home, hidden in the forest, will involve a walk through the trees down a snowy path, where Father Christmas himself will wait to greet children and parents in a truly magical setting, ready with a small gift and no doubt a special word or two for ‘every girl and boy’. There’ll be the opportunity to take photographs of the moment that will live long in the memory.
Will it be cold and dark in Lapland?There’s no getting away from the fact that on occasions in December the temperature can fall as low as -35 degrees Celsius, which is – let’s face it – a little chilly! Expect something in the region of -7 to -20 degrees C as a rule. You will be supplied with thermal wear that includes hats, boots, gloves and a suit, but
our best advice is to bring lots of layers – especially for the children, and if you have ski-wear, to bring that along too.
There will be approximately three hours of ‘blue-light’ (wintertime daylight) during your visit, with some activities taking part beneath the light of fires or candles that add to the atmosphere of the magical forest. On some occasions the magic may even be augmented by the presence of the mysterious Northern Lights, the celestial phenomenon that has bewitched generations – we can’t promise that though!
Can I drive a snowmobile?Adults with car driving licences and appropriate insurance (see further note) will be able to drive a snowmobile during the activity. Each snowmobile or skidoo carries two adults, with children carried either also as a passenger, or drawn behind in a sleigh. Your Lappish hosts will be happy to teach you how to ‘mush’ a husky-dog sleigh, but as anyone knows, it’s only Santa himself or his special helpers that get to drive the reindeer!
Is it safe?The health and safety of all Newmarket guests is always our first priority, and every care will be taken to ensure that all activities take place in a safe and secure environment, with all appropriate checks and certification carried out in accordance with legal requirements. The Lapland wilderness however is a harsh environment, and all guests are requested to comply with the safety instructions and directions given by the on-site staff.
Is the trip suitable for an infant?Due to the extreme weather conditions in Lapland, we recommend that you do not take infants under the age of two on our inclusive day breaks. This is because a great deal of time may be spent outside in extreme Arctic conditions.
Is the trip suitable for disabled or severely ill visitors?Since this programme was launched we have been taking visitors suffering from a range of severe disorders on our Day trips to Lapland, and we know that a successful visit can be a dream come true. However, we cannot provide any special assistance or care and we do not have specially-made vehicles nor adapted sleighs etc to offer specialist facilities to those who need them. While our staff have always done their best to help, they do not have specialist training in care for the disabled, so we strongly recommend that specialist carers who are experienced in providing expert help (lifting, etc) accompany any disabled travellers. Please note that acceptance of your booking by us does not mean that your needs will be met.
What currency should I take?Sterling is accepted as well as internationally recognised credit cards, although you should be aware that there is no ‘hole-in-the-wall’ facility at ‘Santa’s Home’.
What happens if my flight is delayed?Although Newmarket has been successfully operating specially chartered flights for over 25 years, occasionally adverse weather conditions or even technical problems can lead to delays, which on a day break like this can render the arrangements inoperable. It will be our policy, in the event of a delay of longer than three hours from the scheduled departure time, to make a full refund of all monies paid and to offer – if possible – an alternative date. Where the delay is less than three hours, since this is an exclusive-to-Newmarket arrangement, we will endeavour to delay the return flight and operate a delayed timetable. All activities are subject to the weather being suitable in Pajala, and occasionally the timetable of activities, or the activities themselves, may be altered for operational reasons.
What about insurance?All passengers should be adequately insured, even for a Day Break excursion, and all participants in the activities should have adequate winter sports cover. To make things easy, we recommend the special policy shown on the enclosed leaflet.
Do I need a Passport?A full Ten-Year (Five-Year for children) EU Passport is required for travel on this Day Break. Citizens of other countries should contact the Swedish Embassy to ascertain visa requirements. Newmarket Holidays can accept no responsibility for travel being refused for failure to comply with entry requirements.
Can I make special dietary requests?Due to the remoteness of the location, we are unable to fulfil any special dietary requirements, and therefore we recommend, that should you suffer from any allergies you bring your own supply of foodstuffs for the day. Due to airport security restrictions, any liquids must be purchased once you have passed through Passport Control. You may also like to bring treats for your children to snack on during the day.
Are the brochure photographs genuine?Yes! All the images shown (with the exception of the cover photo) were taken in Pajala by members of staff and our photographer during the last few Lapland seasons.
Will it be snowy?In these days of global warming nothing can be predicted with any certainty it is reasonable to expect that Pajala, 80 kilometres north of the Arctic Circle, will be snow-covered in December as usual. No guarantees can be made, and in the event of there being too little snow, alternative activities will be substituted. No refunds can be made in such circumstances.
Please note: All flight times are shown at local time, and are correct at the time of printing. The transfer time from the airport to Santa’s home is approximately fifteen minutes.
Departure Airport
2018 Departure
Dates
Flight times Prices per person
Outbound Return Adult ChildGatwick Sat, 1 Dec 07:10/11:40 19:00/21:20 £569 £519
East Midlands Sun, 2 Dec 07:00/11:00 19:10/21:10 £569 £519Humberside Sat, 8 Dec 07:00/10:45 19:00/21:15 £569 £519
Cardiff Sun, 9 Dec 07:00/11:20 19:00/21:40 £569 £519Liverpool Sat, 15 Dec 07:00/11:30 19:00/21:25 £569 £519
Bournemouth Sun, 16 Dec 07:00/11:40 19:10/21:15 £569 £519Durham Tees Valley Mon, 17 Dec 07:00/10:30 19:00/21:20 £549 £499
Stansted Tues, 18 Dec 07:00/11:10 19:00/21:10 £549 £499Exeter Wed, 19 Dec 07:00/11:30 19:00/21:30 £549 £499
Norwich Thu, 20 Dec £599 £559Birmingham Fri, 21 Dec 07:10/11:30 19:10/21:30 £569 £519
Leeds/Bradford Sat, 22 Dec 07:00/11:20 19:00/21:20 £569 £519Glasgow Sun, 23 Dec 07:00/11:15 19:00/21:00 £569 £519
SOLD OUT
The unspoilt landscape of Pajala as seen from the husky dog ridePhoto taken by Phil O’Sullivan, Marketing Director at Newmarket
Call us on 0330 160 78006
£499 per child(2-15 years)
£549 per adult
£50 Low Deposits!
Terms & Conditions: All prices are correct at time of brochure printing. All offers advertised are subject to availability and can be withdrawn at any time, please see our website for further details
prices from
We want you to enjoy every minute of your break or longer holiday with us, and we’ll do our very best to try to ensure that it lives up to your expectations of it. We believe that our more than 30 years of tour operating experience, together with the reputation we have for quality and value, should give you the confidence to book with us. To give you further peace of mind, we accept your booking on the basis of our Terms and Conditions, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free to contact us should anything be unclear.
Your contract with us1 YOUR BOOKINGYour booking, once accepted and confirmed in writing to you, represents a contract between all persons named on the Booking, and/or on the Personal Details booking page, and/or on the Confirmation of Reservation, and Newmarket Holidays (The Company). The contract is based on the information given in the brochure and the terms laid out in the following Booking Conditions. This agreement is governed by English Law and jurisdiction is conferred on the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). We do not accept bookings from any unaccompanied passengers under the age of 18.
2 YOUR PAYMENTYour Confirmation of Reservation includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we reserve the right to treat your booking as cancelled, in which case you could be liable to pay cancellation charges according to the scale set out in paragraph 4 below. N.B. 1: The person making the booking does so on behalf of all persons named on it, and he/she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds.
3 YOUR ALTERATIONSIf you want to change any of the details of your booking, we will always do our best to help. We will however make amendment charges reflecting costs to Newmarket Holidays Ltd imposed on us by suppliers (such as airlines, train and ferry operators etc.) and administration fees dependent on the numbers of days in advance of your holiday the change is requested. Charges must be paid when the change is requested and are non-refundable should you later decide to cancel.Change of name prior to balance due date – £50 per person administration fee plus supplier costsChange of name 49-29 days prior to departure – £100 per person administration fee plus supplier costsChange of name 28-0 days prior to departure – cancellation charges will applyTransfer of holiday to another date prior to the balance due date - £50 per person administration fee plus supplier costsTransfer of holiday to another date after balance due date – cancellation charges will applyThe balance due date is shown on your confirmation of booking and invoice. All amendments must be notified to us in writing, by telephone or by e-mail to [email protected], by the person who made the original booking. Where any change is made to a booking involving travel by air we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers. If an amendment involves a change of name, insurance premiums are not transferable.
4 YOUR CANCELLATIONYou may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your written instructions - the more notice you give, the less we will charge. The different periods before departure date within which written instructions are received by Newmarket Holidays and the amounts of cancellation charge (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows:Charge prior to “Balance Due” date* Deposit only“Balance Due” date* - 29 days 30% or deposit if greater28 - 15 days 45% or deposit if greater14 - 2 days 60%less than 48 hours in advance or after departure 100%N.B. 2: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.* The “Balance Due” date is printed/shown on your ‘Confirmation of Booking and Invoice’.
5 YOUR COMPLAINTSIn the unlikely event that you have problems whilst on holiday, you MUST report the matter to the hotel or our representative IMMEDIATELY during your holiday. If the matter is not then satisfactorily resolved, you must complete a written report (form available from our representative). You must then follow up any complaint in writing within fourteen days of your return, including a copy of the original report form. We operate a strict code of conduct which also conforms to European regulations on package travel and take any complaints received seriously. A failure to follow the procedure outlined will affect the outcome of the complaint
and any possible compensation.
6 YOUR TRAVELLING CONDITIONSWhere as part of the holiday you have booked your travel by air, land or sea, such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. In most cases, the conditions will limit the carrier’s liability to you in accordance with international law. Should anyone be refused admission to the coach, ferry or flight, or to the destination country by the transport or government authority, then we are powerless to assist and cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
Our contract with you1 OUR CONFIRMATION OF RESERVATIONWhen we have received your booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Newmarket Holidays has accepted your booking on the terms set out in this Contract.
2 THE PRICE OF YOUR HOLIDAYChanges in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates, mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.The costs of your holiday have been converted into GBP using these exchange rates: EUR 1.1750.
SYSTEM ERRORS We try hard to ensure that advertised prices are up to date, and reflect the price you will pay when you book. However, prices can change and errors can occasionally occur. We reserve the right to change and correct advertised prices at any time before your booking is confirmed. In the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price shown in our offline reservation system. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as a wrong costing due to system errors, is not valid or binding.
3 OUR ALTERATIONSIt is unlikely that we will have to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor (eg. cancellation of an optional excursion) and we will advise you at the earliest possible date. A major change is one that we make to your holiday arrangements before departure that involves, for example, changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than that advertised (except the latter in the case of en route tour hotels). If a major change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure. When a major change occurs you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us (we will refund any price difference if alternative is of lower value), or cancelling your holiday and receiving a full refund of all monies paid. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), we will pay compensation as detailed below, based on how far ahead of departure the change is advised: 15 - 28 days £10 0 - 14 days £25N.B. 3: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
4 OUR CANCELLATIONSWe reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your holiday and in this event we will return to you all money you have paid to us or will offer you an alternative, available holiday to purchase of comparable standard. In no case, except for reasons of war etc, (see N.B. 3 above) will your holiday be cancelled after the date when your final balance becomes due.
5 OUR COMPLAINTS PROCEDURENewmarket Holidays Ltd is a Member of ABTA with membership number V7812. ABTA Members help holidaymakers to get the most from their travel and assist them when things
do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ Tel: 0901 201 5050 or www.abta.com.
6 OUR RESPONSIBILITY FOR YOUR HOLIDAY OVERSEAS HOLIDAYS(a) Although we have no direct control over services provided to you by independent suppliers we accept responsibility for the reasonable standard of the holiday which you book. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday, except where the failure is unforeseeable or unavoidable. We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot agree, disputes arising out of, or in connection with this Contract may (if the customer so wishes) be referred to arbitration under a special Scheme which, though devised by arrangement with the Association of British Travel Agents, is administered independently by the Chartered Institute of Arbitrators. The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. Redress under this Scheme requires written notice requesting arbitration to be made within nine months of scheduled date of return from the holiday. (b) We accept responsibility if you or any person named on the booking suffers bodily injury, illness or death due to the negligent acts and/or omissions of: (i) our employees or agents; or (ii) our suppliers or sub-contractors, servants or agents whilst acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us save that we do not accept responsibility for any air or sea carriers whose liabilities are limited by the relevant International Conventions. Any such claims will be subject to and dealt with in accordance with English Law, and will be subject to the jurisdiction of the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). (c) We shall give you assistance in the event that you suffer illness, personal injury or death during the period of your holiday overseas arising out of an activity which does not form part either of the holiday arrangement with us or an excursion offered through us. This assistance will include advice and guidance and, at our discretion and where appropriate, financial assistance subject to our spending a maximum amount in this regard on behalf of yourself and any other person named on the booking of £5,000 in total. (d) In the event of a claim under this clause against us by you or any person named on the booking we reserve the right to claim in your place against the person or corporation responsible for the act, default or omission giving rise to the claim and you hereby agree to assign to us all your rights under this clause and we will be subrogated to those rights and you hereby agree to assist us fully in the event that we enforce the rights which have been assigned to us or to which we are subrogated. (e) We take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country, then we would act on this. However, we are sure you appreciate from press and television coverage that the political, economic and social conditions in many countries are not as stable as we are used to. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. As situations in countries can change rapidly, we would suggest you may wish to visit the Foreign Office Travel Advice website at www.gov.uk/foreign-travel-advice for up to date information and advice regarding safety BEFORE BOOKING YOUR HOLIDAY. Newmarket Holidays operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all our hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards.
7 TRAVEL INSURANCEBecause of the importance of having adequate insurance cover we make it a condition of booking on all foreign holidays that you are covered by an insurance policy. If you elect not to take our insurance, you agree to indemnify Newmarket Holidays for any costs that arise which would otherwise have been met had Newmarket Holidays insurance been taken. Please note, if you take out our insurance, certain claims will be subject to an excess charge and that your insurance premium will be dependent on your date of birth. We have no liability for any loss or damage to luggage inflight or in transit. Any claims of this nature should be referred directly to your insurer.
8 FINANCIAL PROTECTION & REPATRIATIONNewmarket Holidays Ltd’s ATOL number is 2325. When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong.We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or to your credit card issuer where applicable).
BOOKINGIt is extremely important that you provide clear, correct information when Booking, for it is from this information that we make your res er va tion and our contract with you. The person to whom all correspondence, in voic es and joining in struc tions are to be sent, should be en tered as the first name. It is also their address and telephone number(s) that should be given. Other names are required by air lines, insurance compa nies, ho tel iers etc., so please be accurate. For foreign holidays it is essential that these names match those on the pass ports. If any member of your party e.g. newly weds, changes their name between book ing this hol i day and travelling, it is impor tant to provide us with these details so that we can issue the tickets in the new name. If there is not time to amend the passport the marriage cer tif i cate should be carried in the passport.We need to know the number of children under 2, and those between the ages of 2 and 16 who qualify for the dis count where a specific child price is not shown. We do not accept bookings from any unaccompanied passengers under the age of 18.
DELAYSOccasionally flights and coaches may be delayed due to circumstances beyond our control. In such cases we will do our utmost to help you and keep you fully informed. In the event of extended overnight delays, de pend ing upon circumstances, we will endeav our to provide ac com mo da tion.
SPECIAL REQUESTSThere are of course only a limited number of front seats on coaches, low floor rooms in hotels etc. We cannot guar an tee to meet all re quests but will do our best to oblige
FLIGHT INFORMATION All prices in this brochure are based on air travel in economy class. We reserve the right to substitute an alternative airline or aircraft type if required to do so for reasons beyond our control. The aircraft used on our tours will include: Boeing 737, 747, 767, 777; Airbus A320, A300; DC-10, MD-11, MD-80, or any other aircraft types at the discretion of the relevant airlines.
IMPORTANT NOTE ABOUT FLIGHT TIMINGSThe departure(*s) in this brochure is (*are) based upon flights which are specially arranged by Newmarket Holidays Ltd, and at the time of printing, the exact departure times have not been confirmed. Those shown are our best estimate based on current information. Final timings will be confirmed to you with your Joining Instructions approximately ten days prior to departure and you may rest assured that every endeavour will be made to secure timings close to those indicated above. Occasionally the timings will differ from those indicated, although rarely will they do so dramatically. We thank you for your understanding in this matter.
FITNESS TO TRAVELWe strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. Please make sure you provide full details when Booking. These will be acknowledged on your Confirmation of Reservation. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel
ITINERARYYou will receive your final travel documents ten days prior to departure, provided all payments have been made.
HOLIDAY EXTRAS NOT BOOKED WITH NEWMARKETWe cannot be held responsible for compensation in respect of any extras which are booked (eg travel insurance, currency) with a third party, if we subsequently cancel your holiday for whatever reason. If you book your travel insurance with us, you would receive a full refund in this circumstance.
Booking Conditions
Important Information
Call us on 0330 160 7800 7
Also available from Newmarket Holidays:No-Flying Cruise Collection
European River CruisesEscorted Holidays Collection
UK & European Coach Tours & Breaks
For your free copy of any of these brochures, please see your local Travel Agent or call 0330 160 7750
Traditional, smaller-ship, British cruise experiencesSailing direct from London Tilbury | Bristol | Newcastle | Liverpool
Harwich | Hull | Dundee | Cardiff | Poole | Portsmouth
On Board Columbus, Magellan, Marco Polo and Astoria 2018 – 2019
Cruise Collection
Columbus Marco PoloMagellan AstoriaIncludes World Cruise 2019 on board Columbus!
saveup to 50%!*Book before 31st March 2018
AMAZiNGCRUise sALe
14 Gold ★ 9 Silver ★ 3 Bronze26
NEW cruises
Amazing value
Great choice of Travel Options
Rhine ~ Moselle ~ Danube ~ Neckar ~ Main ~ Dutch Waterways
2018 European River CruisesOn Board MS Olympia
INCLUDESFestiveSeason
2018
2ND EDITION
TA -
1st
Edi
tion
-Apr
il 2
01
8
Newmarket Holidays Cantium HouseRailway ApproachWallington SM6 0BPCall us on: 0330 160 7800
To book see your local Travel Agent:
