May, 2014

Perfection

Gerardo Laster

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Perfection can be a daily occurrence

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Perfection can be measured

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Perfection doesn’t happen by chancePerfection happens by design

Building Perfection Perfection

Enable Pull

Make Value Steps Flow

Identify the Value Stream

Define Value from the Point of View of the Customer

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“A bad system will defeat a good person every time.”

~W. Edwards Deming

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All your problems can be understood as a process problem

•It's not communication•It's not people•It's not tools

It's always a bad process

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We need to start educating ourselves to move from managing people, projects,

tasks to managing processes

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When talented people do their best, and they don't achieve the results they expected from themselves they will Finger-point, or Give up, or Leave

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Start today

•Challenge the status quo •Get rid of all the unnecessary stuff•Ask Why•Become a change agent

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“Why not make the work easier and more interesting so that people do not have to sweat?  The Toyota style is not to create results by working hard. It is a system that says there is no limit to people’s creativity.  People don’t go to Toyota to ‘work’ they go there to ‘think’”  

~ Taiichi Ohno