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St John’s Innovation Centre Cowley Road Cambridge CB4 0WS T:+44 (0) 845 8381 534 E: [email protected]. www.arena4management.co.uk Workshop 2 Performance Management
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
Workshop 2
Performance Management
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
Outcomes and purpose
• Understand what is meant by Performance Management
• Consider the importance of honest conversations and how to prepare for them
• Understand the aspects of effective performance coaching
• Consider the impact of increased business acumen on performance
• Improve your decision making skills
• Discuss motivation and influencing strategies
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
The Performance Management Cycle
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
Tips to increase dialogue & discover information
Don’t forget the good
Let the employee do most of the talking
Why?
Be specific
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
The GROW Model
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
JDR Organisational Objectives
To be completed.
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
Decision Issues
• Uncertainty • Complexity• High-risk consequences• Alternatives• Interpersonal issues
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
Six steps to making an effective decision
1. Create a constructive environment.2. Generate good alternatives.3. Explore these alternatives.4. Choose the best alternative. 5. Check your decision. 6. Communicate your decision, and take action.
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
Using the Ladder of Inference
1. Identify where on the ladder you are.
2. From your current "rung", analyse your reasoning by working back down the ladder.
3. At each stage, ask yourself WHAT you are thinking and WHY. As you analyse each step, you may need to adjust your reasoning.
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
Maslow’s Hierarchy of Needs
St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
www.arena4management.co.uk
Outcomes and purpose
• Understand what is meant by Performance Management
• Consider the importance of honest conversations and how to prepare for them
• Understand the aspects of effective performance coaching
• Consider the impact of increased business acumen on performance
• Improve your decision making skills
• Discuss motivation and influencing strategies
