PERFORMANCE MANAGEMENT

A definition for HE

‘a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance.’

(Armstrong and Baron 2004)

A definition

• Does this definition adequately describe what performance management needs to deliver with HE?

• If no, what words would you want included in a definition? In your group, write these words on post-its. Exchange them with a group near you, compare and contrast.

MEASUREABLE OUTCOMES OF PERFORMANCE MANAGEMENT

• Greater ownership & commitment from the line

• Strengthen relationships between the manager and their staff

• Mapping improvement• Identifying career paths

• Commitment to employer• ‘going the extra mile’• Thirst for improvement• Solve problems• Take initiatives

TITLE

• Perform better• More sustainable workload• Feedback on performance• Linkages to competencies• Help colleagues & customers• Work collaboratively with their

manager

Focus attention

Serve as an energiser

Affect commitment

Activate cognitive

abilities and strategies

Reduce anxiety and

stress

USING GOALS

• Companies whose CEO’s demonstrated high commitment to management by objectives showed on average a 56% gain in productivity.

• Companies with CEO’s who showed low commitment only say a 6% gain in productivity

(Rodgers & Hunter 1991)

• Goal setting works better for some people

• Nearly everyone puts things off• Train the reviewing managers• The quality of the conversation

matters• Some managers may see it as time-

consuming

FACTORS TO BE AWARE OF

CHANGE IN EMPHASIS

FROM:• Systems• Appraisal• Outputs• Performance related

pay• Ratings• The top-down• Direction• The monolithic• Ownership by HR

TO:• Processes• Joint review• Outputs and inputs• Development• Few ratings• 360 degree feedback• Support• Flexibility• Ownership by line

managers