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Performance Management: Show-Me State Style! March 2010 Mara Campbell Missouri Department of Transportation
Performance Management: Show-Me State Style!
March 2010Mara Campbell
Missouri Department of Transportation
MoDOT’s AlignmentMissionValues
Tangible ResultsStrategies
Performance
Meaningful Measures
• Organized around 18 Tangible Results
• Around 100 individual measures
• Senior and mid-level managers involved
Accountability• Quarterly review
meetings • Presentations
regarding performance
• Discuss actions … NOT PLANS!
Tracker Supplements
• Supplement breaks down measures for internal use
• Available at Tracker Resource page
Division Trackers
• Data for daily business operations
• Measures roll up to Tracker
• More detailed measures and performance trends
District Trackers
• Monthly, quarterly and annual measures
• On-line data collection for several measures
• Regular performance review meetings
District Trackers
Performance measurement isn’t
extra work …• Forecast future
performance• Day-to-day
business decisions
• Motivate staff to new performance levels
it is our work!
Past Performance
Best in MoDOT
Best among DOTs
Best in any Industry
Keys to Success…
• Executive Support/Accountability
• Linked to customer expectations
• Cascade of measures
• Don’t wait for perfect measures
Show-Me Performance Management on the National Level
Comparative Performance Measure Efforts Highway Construction Project Time
and Cost - COMPLETEDPavement Smoothness -
COMPLETEDHighway Fatalities and Serious
Injuries - COMPLETED• Bridge Condition - Drafted, Final
Report in May• Incident Management - Draft Report
in May
Project Time and Cost• “Comparing State DOT’s
Construction Project Cost & Schedule Performance: 28 Best Practices from Nine States” April 2007
• 20+ states participated• First Effort• Good practices are the goal
Pavement Smoothness• 32 states participated;
report published in 2008
• Best practices identified for contractors and agencies
• To enhance future IRI measurements: recommendations made on equipment ,software, and data
Highway Fatalities and Serious Injuries - Safety• Report published in
2009• States poised to go
with three-year moving average number of annual fatalities
• Serious injuries needs a great deal of effort to have a comparable definition
Bridge Condition• Started Sept. 2009;
final report due in May 2010
• 34 states in initial surveys
• Initial promising measures based on :– Sufficiency rating– Structural deficiency– Deck rating– Posted bridges
Incident Management• Started Dec.
2009; final report due in Sept. 2010
• 30 states invited to participate
• 18 states accepted so far (62 TM Centers)
• Comparing two clearance times
Common Concerns and Issues• Comparable definitions and data
collection• Cost of data
collection/analysis/usage• Useful practices and sharing of
knowledge and self - improvement is the goal not punishment
• Top leadership commitment• Need to construct measures in a
local way, build support, have guidelines or standards for comparability, get buy-in from all states
Next Steps• Measure by measure - Support and
guidelines/specs underway by NCHRP Technical Panel 20-24(37)
• Institutionalize process for comparisons -sharing results learning form each other
• Look at - lessons from abroad: AUSTROADS and the European Community
• Get ahead of the curve to help influence the authorizing environment
Questions? Thank You!
For more information, contact:
Mara CampbellMissouri Department of Transportation
(573) 526-2908
