7/29/2019 Performance Management Siddhi Shah

1/17

PERFORMANCE

MANAGEMENT

BY-SIDDHI SHAH

7/29/2019 Performance Management Siddhi Shah

2/17

GURU MANTRA

"If you pick the right people and

give them the opportunity to

spread their wings - and putcompensation and rewards as a

carrier behind it - you almost

don't have to manage them."

-Jack Welch

7/29/2019 Performance Management Siddhi Shah

3/17

What is Performance

Management?

Performance Management is an ongoing communication

process that involves both the manager and the staff

member to:

Identify and describe thejob responsibilities and

relating them to the mission and goals of the

organization

Develop realistic performance standards

Discuss feedback about performance

Document examples of positive and negative

performance

7/29/2019 Performance Management Siddhi Shah

4/17

Identifyingperformanc

eexpectation

s

Providingperformance direction

Encouraging employeeparticipatio

n

Assessingjob

performanc

e

Conductingperformance appraisal

Components of Performance

Management

7/29/2019 Performance Management Siddhi Shah

5/17

7/29/2019 Performance Management Siddhi Shah

6/17

Why Do YOU Measure

Performance?

7/29/2019 Performance Management Siddhi Shah

7/17

Why Do YOU Measure

Performance?

Because youre supposed to

To CYS (cover your self)

To manage staff performance

To negotiate for more resources

To monitor strategy execution

To achieve targets set by the strategy

To continually improve capability to achieve the organization/company

vision

7/29/2019 Performance Management Siddhi Shah

8/17

Reasons Why Performance

Management Fails

7/29/2019 Performance Management Siddhi Shah

9/17

Reasons Why Performance

Management Fails

Lack of integration

Design challenges

Lack of leadership support

Implementation failure

Incompetence

Lack of rewards

Communication challenges

Inspiration challenges

Lack of monitoring

Lack of evaluation

7/29/2019 Performance Management Siddhi Shah

10/17

7/29/2019 Performance Management Siddhi Shah

11/17

Guidelines for a positive work

climate

Inform Staff of your expectations

Provide a supportive work environment,

including necessary resources

Deliver appropriate and accurate feedback

Ensure staff receive appropriate rewards,

recognition and feedback for work

7/29/2019 Performance Management Siddhi Shah

12/17

Goal Sheet Scorecard

Perspectives

Scorecard Perspective Sub Category

Financial Achieving ROI

Financial Sustainable Growth & Expansion

Customer Internal Customers

Customer External Customers

Internal Process Internal Process

Learning & Development Learning & Development

7/29/2019 Performance Management Siddhi Shah

13/17

Training Mode

SI Mode

1 Self learning

2 Mentoring

3 Personality Development

4 Leadership Development

7/29/2019 Performance Management Siddhi Shah

14/17

Ratio for Goal Score to

Competency Score

SI Grade

Goalsheet Score

Weightage (%)

Competency Score

Weightage (%)

1 I 60 40

2

II 70 30

3III 80 20

4

IV 90 10

7/29/2019 Performance Management Siddhi Shah

15/17

Rating scale

SI Rating Value

Rating Description

Text

1 1 Poor/Unsatisfactory

2 2 Needs Improvement

3 3 Meets Expectations

4 4 Above Expectations

5 5 Outstanding

7/29/2019 Performance Management Siddhi Shah

16/17

Bell Curve Distribution

Ideal Distribution

(%)

10

60

25

5

7/29/2019 Performance Management Siddhi Shah

17/17

Right approach for comments

Just as punctuation is vital in grammar so is

Review in Performance Management

A woman without her man is nothing

Notice the meaning; and see how it changes with

appropriate punctuation

"A woman, without her man, is nothing.

"A woman: without her, man is nothing