1 Performance Measurement Specification Classification A Summary The Performance Measurement Specification (PMS) supports key activities required within the Contract Performance Management Framework (CPMF), specifically the measurement, monitoring and management of performance against service agreement requirements. This specification defines: Performance measures via Key Performance Indicators (KPIs), Minimum levels of performance requirement for each measure, and Service types each KPI will be associated with. KPIs are performance measures that may or may not have targets associated. Where a target has been set, this sets the minimum service level requirement expected by the Department for Child Protection (DCP). This specification groups KPIs into four (4) performance domains. The grouping enables targeted monitoring necessary to ensure safe quality care is delivered to children and young people in care. 1. Purpose PMS formally defines the minimum level of performance and service delivery required throughout the term of a service agreement between DCP and the Service Provider. This specification functions as a: Measuring tool: Ensures that all parties use the same criteria to evaluate the service delivery, quality and safety. Support tool: Provides a shared understanding of minimum level of service delivery and performance required throughout term of service. Communication tool: Assists in opening up communication and dialogue on a regular basis in regards to performance. 2. Scope The PMS applies to all non-government service providers that deliver Out of Home Care (OHCC) services on behalf of DCP, as agreed through a formal procurement contracting process.
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Performance Measurement Specification
Classification A
Summary The Performance Measurement Specification (PMS) supports key activities required within the Contract Performance Management Framework (CPMF), specifically the measurement, monitoring and management of performance against service agreement requirements.
This specification defines:
Performance measures via Key Performance Indicators (KPIs),
Minimum levels of performance requirement for each measure, and
Service types each KPI will be associated with.
KPIs are performance measures that may or may not have targets associated. Where a target has been set, this sets the minimum service level requirement expected by the Department for Child Protection (DCP).
This specification groups KPIs into four (4) performance domains. The grouping enables targeted monitoring necessary to ensure safe quality care is delivered to children and young people in care.
1. Purpose PMS formally defines the minimum level of performance and service delivery required throughout the term of a service agreement between DCP and the Service Provider. This specification functions as a:
Measuring tool: Ensures that all parties use the same criteria to evaluate the service delivery, quality and safety.
Support tool: Provides a shared understanding of minimum level of service delivery and performance required throughout term of service.
Communication tool: Assists in opening up communication and dialogue on a regular basis in regards to performance.
2. Scope
The PMS applies to all non-government service providers that deliver Out of Home Care (OHCC) services on behalf of DCP, as agreed through a formal procurement contracting process.
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3. Specification components
3.1 Measurement
3.1.1 Performance measures
KPIs are quantitative or qualitative measurements that help determine the extent to which agreed contractual outcomes, outputs, quality of service and compliance with legislative requirements have been achieved.
KPIs will be grouped into four performance domains:
1. Service delivery
2. Quality of service
3. Financial viability
4. Compliance
KPIs are grouped within each performance domain as follows:
Performance
domain
Performance domain description Example area of performance
Service delivery Measures the volume and the degree to which
the service is being delivered against the
targets outlined in the agreement.
Numbers of: Placements,
Referrals, Carers, Carer
recruitments
Quality of service Measures the continuity, safety and quality of
care provided to children and young people.
Quantifies the client’s experience of the care
being provided.
Care concerns for placements or
carers; Incident management;
Access and outcomes for health,
culture, education and disability
care.
Financial viability Measures the capability of resources and
management of those resources, to maintain or
grow services.
Reporting of financial performance
and workforce capability and
capacity to deliver services as
planned.
Compliance Measures level of compliance to mandated
standards, practices and legislation.
Evidence demonstrating
compliance to policies, legislation,
and standards.
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3.1.2 Performance Tiers and thresholds
Within each performance domain, KPIs will be grouped into Tier 1 and Tier 2 measures.
Performance against Tier 1 measures will initiate intervention triggers, known as performance management responses and are outlined in Section 3.6 of the DCP Contract Performance Management Framework,
Tier 2 measures will be used as supporting evidence to assist in providing context to Tier 1 measures within a specific performance domain to assist the service provider to improve the provision of safe quality delivery of service to its clients.
Performance targets and/or benchmarks will be allocated to each indicator as appropriate to reflect DCP’s performance expectation.
For each Tier 1 KPI DCP will establish a tolerance threshold. Tolerance thresholds will be specific for each measure. Performance against these thresholds will be used to trigger a contract performance management response.
3.1.3 Performance management responses
There are five (5) key performance management responses that may be applied, these are dependent on the performance level outlined in section 3.6 of the DCP Contract Performance Management Framework achieved, and are summarised below:
Growth payments or increased funding for family based
Performance Level 1 Performance above expectations or targets
Enact growth payment principles for family based placements
No action Performance Level 1 Performance as expected or meeting target
N/A
Performance improvement plan
Performance Level 2 Under performance
Formal performance improvement plan developed, timeframe for improvement = 18 weeks
May include enacting abatement guidelines
Performance recovery plan
Performance Level 3 Non-performance
Formal performance recovery plan developed, timeframe for improvement = 12 weeks
May include enacting abatement guidelines
Contract variation or termination
Performance Level 4 Sustained non-performance
Enact abatement guidelines and/or a breach of contract is declared and determination made whether contract variation or contract termination required in line with agreement terms and conditions.
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3.1.4 Measurement specification
To guide collection, collation and reporting of each KPI, business rules are defined within DCP’s Performance Measurement Technical Specifications (PMTS). These technical specifications define and detail the key elements required to build a standardised and unified bank of KPIs relevant to specific services.
These elements may include technical definitions and explanation as to how:
- the KPI is calculated - the data is sourced, compiled and reported - KPIs and data are structured (i.e. hierarchies, relationships and dependencies)
The design of systems and operational processes that collect, collate and report KPIs, are underpinned by the PMTS.
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4. Performance Measurement Definitions and abbreviations
Term Meaning
KPI Information Reporting Frequency
Performance report frequency e.g. how often the data is required to be reported
KPI Reporting Responsibility
Source of who provides the data or report e.g. DCP or the Service Provider
Performance assessment frequency
Frequency of time performance measures will be formally assessed against performance targets and thresholds and utilised to report service provider performance.
Performance level 1 - Performing
Range of performance outcome meeting or exceeding performance target requirement.
Performance level 2 – Under Performing
Range of performance outcome not meeting performance target requirement, and within upper and lower limits of “Under Performing” performance threshold.
Performance level 3 – Not Performing
Range of performance outcome not meeting performance target requirement, and within upper and lower limits of “Not Performing” performance threshold.
Performance measure description
Quantitative or qualitative measurements that describes and helps determine the extent to which agreed contractual outcomes, outputs, quality of service and compliance with legislative requirements have been achieved.
Performance measure source
Source of information collection for reporting of performance measure. Defined as either DCP indicating Department for Child Protection information source or Service Provider indicating requirement of service provider provision.
Performance measure target
Minimum level of performance requirement to meet the Department for Child Protection’s performance expectations.
Performance report frequency
Frequency of time performance information and measure will be collected and reported (where applicable).
Performance threshold
Defined upper and lower limits of desired performance around a target value
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Term Meaning
Performance tier The level of measurement within the Contract Performance Management Framework:
- Tier 1 – Critical performance measures, core to measuring service delivery
Service Types Service agreement types for which performance measure will be included for contract performance management. As per following:
General Family Based Care
Specialist Family Based Care
Respite Care
Residential Care
Supported Independent Living
Family Reunification and Preservation
5. Related documents
Related forms and templates
Contract Management Framework
Framework that describes the required responsibilities associated with the 3 phases of the contract management lifecycle.
Contract Performance Management Framework
Framework that describes how DCP will measure, monitor and manage performance of out of home care contracts against defined minimum level requirements of service delivery throughout the term of service agreement between DCP and Service Provider.
Contract Management and Licensing System (CMLS) portal user guide
User guide to provide instruction to Service Providers in the use of the CMLS online portal. <Under Development>
Not-for-Profit Agreement
Legal contract document between DCP and service provider where payment is up-front to Not-for-Profit organisations.
Goods and Services Agreement
Legal contract document between DCP and service provider where payment is on invoice.
6. Tier 1 Performance Measures The Performance Measures prescribed are standardised measures applicable across and within specified Out of Home Care (OOHC) service types.
However, in some circumstances, where required performance measures may be established on a case by case basis to support agreements with
varied service requirements.
6.1 Tier 1 - General Family Based Care, Specialist Family Based Care, Respite Care, Residential Care & Supported Independent Living
KP
I ID
#
R
esp
on
sib
ility
Performance Domain
Performance Area
Performance Measure (KPI)
Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
Performance Threshold KPI
Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types Performance Level 1 -
Performing
Performance Level 2 - Under
Performing
Performance Level 3 - Not Performing
1
Serv
ice
Pro
vid
er Service
Delivery Placement Placement
utilisation (Placement nights provided to DCP Clients) during the reporting period
DCP 100% of contract minimum placement Target
>=98% FBC >=95% Non FBC >= contract minimum placement target
98% - 95% FBC 95% - 85% Non FBC of contract minimum placement target and < contract minimum placement target
< 95% FBC <85% Non FBC of contract minimum placement target
Monthly Quarterly General Family Based Care, Residential Care, Respite, Specialist Family Based Care, Supported Independent Living
2
Serv
ice
Pro
vid
er Service
Delivery Carer % of Carer
household reviews completed and submitted that were required to be undertaken during the reporting period
DCP 100% 100% >= 95% and < 100%
< 95% Quarterly Quarterly General Family Based Care, Respite Care, Specialist Family Based Care
8
KP
I ID
#
R
esp
on
sib
ility
Performance Domain
Performance Area
Performance Measure (KPI)
Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
Performance Threshold KPI
Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types Performance Level 1 -
Performing
Performance Level 2 - Under
Performing
Performance Level 3 - Not Performing
3
Serv
ice
Pro
vid
er Service
Delivery Recruitment % of Carer
Assessments submitted to Carer Registration within 5 months of Assessment Commencing during Reporting Period
Service Provider
95% >=95% >= 90% and < 95%
< 90% Quarterly Quarterly General Family Based Care, Respite Care, Specialist Family Based Care
4
Serv
ice
Pro
vid
er Service
Delivery Recruitment % of Carer
assessments submitted to carer registration within 60 calendar days of receipt of referral for temporary placements
Service Provider
100% Yes No Quarterly Quarterly General Family Based Care, Specialist Family Based Care (applies to Specific Child Only and Kinship Care)
9
KP
I ID
#
R
esp
on
sib
ility
Performance Domain
Performance Area
Performance Measure (KPI)
Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
Performance Threshold KPI
Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types Performance Level 1 -
Performing
Performance Level 2 - Under
Performing
Performance Level 3 - Not Performing
5
Serv
ice
Pro
vid
er Quality of
Service Incident Percentage of
care concerns actions and tasks allocated to service provider to address that are completed by service provider within agreed timeframes during the reporting period (Self-reported)
Service Provider
100% 100% >= 95% and < 100%
< 95% Quarterly Quarterly General Family Based Care, Residential Care, Respite Care, Specialist Family Based Care, Supported Independent Living
6
Serv
ice
Pro
vid
er Quality of
Service Carer % of Carer
households with an allocated placement support worker on the last day of the reporting period
Service Provider
100% 100% >= 95% and < 100%
< 95% Quarterly Quarterly General Family Based Care, Respite Care, Specialist Family Based Care
10
KP
I ID
#
R
esp
on
sib
ility
Performance Domain
Performance Area
Performance Measure (KPI)
Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
Performance Threshold KPI
Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types Performance Level 1 -
Performing
Performance Level 2 - Under
Performing
Performance Level 3 - Not Performing
7
Serv
ice
Pro
vid
er Quality of
Service Carer % of New
Placement referrals placed where carer household received face-to-face contact from their Placement support worker within 7 days of placement commencing during the reporting period
Service Provider
100% 100% >= 95% and < 100%
< 95% Quarterly Quarterly General Family Based Care, Specialist Family Based Care
8
Serv
ice
Pro
vid
er Quality of
Service Carer % of Carer
households that have received a face-to-face home visit by allocated Placement support worker every eight weeks during the reporting period
Service Provider
100% 100% >= 95% and < 100%
<95% Quarterly Quarterly General Family Based Care
11
KP
I ID
#
R
esp
on
sib
ility
Performance Domain
Performance Area
Performance Measure (KPI)
Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
Performance Threshold KPI
Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types Performance Level 1 -
Performing
Performance Level 2 - Under
Performing
Performance Level 3 - Not Performing
9
Serv
ice
Pro
vid
er Quality of
Service Carer % of Carer
households that have received a face-to-face home visit by allocated placement support worker every two weeks during the reporting period
Service Provider
100% 100% >= 95% and < 100%
<95% Quarterly Quarterly Specialist Family Based Care
10
Serv
ice
Pro
vid
er Quality of
Service Carer Placement
support worker to active carer household ratio/Percentage on the last day of the reporting period
Service Provider
1:18 ratio <= 1:18 > 1:18 and <= 1:19
> 1:19 Quarterly Quarterly General Family Based Care, Respite Care
11
Serv
ice
Pro
vid
er Financial
Viability Financial Viability
Net cost of service as reported in quarterly acquittal is not in deficit (budget v’s actual expenditure) Block funded contracts ONLY
Service Provider
0% (Not in deficit)
0% > 0% and <= 5% >5% Quarterly Quarterly General Family Based Care, Residential Care, Respite Care, Specialist Family Based Care, Supported Independent Living
12
KP
I ID
#
R
esp
on
sib
ility
Performance Domain
Performance Area
Performance Measure (KPI)
Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
Performance Threshold KPI
Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types Performance Level 1 -
Performing
Performance Level 2 - Under
Performing
Performance Level 3 - Not Performing
12
Serv
ice
Pro
vid
er Compliance Legislation % of Active Carers
and household members with a current satisfactory DHS Working with Children Check (WWCC) Clearance and Background Check
DCP 100% 100% < 100% Monthly Quarterly General Family Based Care, Respite, Specialist Family Based Care, Specific Child Only
13
Serv
ice
Pro
vid
er Compliance Legislation % of staff
employed in execution of a DCP contract with a current satisfactory DHS Working with Children Check (WWCC) Clearance
Service Provider
100% 100%
< 100% Monthly Quarterly General Family Based Care, Residential Care, Respite Care, Specialist Family Based Care, Supported Independent Living
13
KP
I ID
#
R
esp
on
sib
ility
Performance Domain
Performance Area
Performance Measure (KPI)
Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
Performance Threshold KPI
Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types Performance Level 1 -
Performing
Performance Level 2 - Under
Performing
Performance Level 3 - Not Performing
14
Serv
ice
Pro
vid
er Compliance Legislation % of Service
Provider personnel providing services in licensed residential care facilities with a satisfactory psychological assessment during reporting period
Service Provider
100% From 22 April 2020 (Legislation transition date)
100% < 100% Monthly (until legislation transition date) then Quarterly
Quarterly Residential Care, Supported Independent Living
15
Serv
ice
Pro
vid
er Compliance Legislation % of Service
Provider personnel providing services in residential facilities established by the Minister under section 36 of the FACS Act 1972 with a satisfactory psychological assessment during reporting period
Service Provider
100% From 6 September 2019 (Legislation transition date)
100% < 100% Monthly (until legislation transition date) then Quarterly
Quarterly Residential Care (Applicable only to residential facilities established by the Minister under Section 36 of the FACS Act 1972)
14
KP
I ID
#
R
esp
on
sib
ility
Performance Domain
Performance Area
Performance Measure (KPI)
Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
Performance Threshold KPI
Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types Performance Level 1 -
Performing
Performance Level 2 - Under
Performing
Performance Level 3 - Not Performing
16
Serv
ice
Pro
vid
er Compliance Administrati
on All performance data and financial expenditure data and information requirements are received and complete in FULL within prescribed timeframes
DCP / Service Provider
Yes Yes No Quarterly Quarterly General Family Based Care, Residential Care, Respite Care, Specialist Family Based Care, Supported Independent Living
15
6.2 Tier 1 - Family Reunification
KP
I ID
#
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI)
Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
Performance Threshold KPI
Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types Performance Level 1 -
Performing
Performance Level 2 - Under
Performing
Performance Level 3 - Not Performing
17
Serv
ice
Pro
vid
er Service
Delivery Services Percentage of
new services that have commenced within 2 weeks of referral during the reporting period
Net cost of service as reported in quarterly acquittal is not in deficit (Budget v’s actual expenditure) Block funded contracts ONLY
Service Provider
0% (Not in deficit)
0% > 0% and <= 5% > 5% Quarterly Quarterly Family Reunification
17
KP
I ID
#
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI)
Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
Performance Threshold KPI
Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types Performance Level 1 -
Performing
Performance Level 2 - Under
Performing
Performance Level 3 - Not Performing
22
Serv
ice
Pro
vid
er Compliance Legislation
% of staff employed in execution of a DCP contract with a current satisfactory DHS Working with Children Check (WWCC) Clearance
Service Provider
100% 100%
< 100% Monthly Quarterly Family Reunification
23
Serv
ice
Pro
vid
er Compliance Administration All performance
data and financial expenditure data and information requirements are received and complete in FULL within prescribed timeframes
DCP / Service Provider
Yes Yes No Quarterly Quarterly Family Reunification
18
7. Tier 2 Performance Measures
7.1 Tier 2 - General Family Based Care, Specialist Family Based Care, Respite Care, Residential Care & Supported Independent Living
It should be noted that both Service Provider and DCP tier 2 measures have been included in the following tables to provide context to tier 1
measures listed in Section 6.
KPI ID
#
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI) Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
KPI Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types
2-1
Serv
ice
Pro
vid
er Service
Delivery Placement % of Respite
Placement Utilisation during the reporting period
DCP Monthly Quarterly General Family Based Care, Specialist Family Based Care
2-2
Serv
ice
Pro
vid
er Service
Delivery Placement % of Respite that
occurs with same respite carer household each time they are placed in a respite placement during the reporting period
DCP 80% Monthly Quarterly General Family Based Care, Specialist Family Based Care
2-3
Serv
ice
Pro
vid
er Service
Delivery Placement Residential care
number of bed nights occupied during the reporting period (Bed Night Occupancy)
Service Provider
Monthly Quarterly Residential Care
19
KPI ID #
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI) Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
KPI Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types
2-4
Serv
ice
Pro
vid
er Service
Delivery Placement Additional support
hours, above budget, requested and approved by DCP
DCP Quarterly Quarterly Residential Care, Supported Independent Living
2-5
Serv
ice
Pro
vid
er Service
Delivery Referral % of Placement
referrals placed in immediate, short term or long term placement during the reporting period, as a proportion of total referrals
Service Provider
Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living
2-6
Serv
ice
Pro
vid
er Service
Delivery Referral Number of immediate,
short term/long term placement referrals declined (Unable to place) by reason during the reporting period
Service Provider
Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living
2-7
Serv
ice
Pro
vid
er Service
Delivery Carer Number of new carer
households that are established and maintained during the reporting period
Service Provider
Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
20
KPI ID
#
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI) Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
KPI Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types
2-8
Serv
ice
Pro
vid
er Service
Delivery Carer Number of carer
household exits by reason during the reporting period
Service Provider
Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
2-9
Serv
ice
Pro
vid
er Service
Delivery Recruitment % of Carer enquiries
within the previous 12 months converted to an approved carer household as on the last day of the reporting period
Service Provider
Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
2-10
Serv
ice
Pro
vid
er Service
Delivery Carer % of carer household
exit interviews requested and returned during the reporting period
Service Provider
Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
2-11
Serv
ice
Pro
vid
er Service
Delivery Carer % of carer respite
requests not provided during the reporting period
Service Provider
0% Quarterly Quarterly General Family Based Care, Specialist Family Based Care
2-12
DC
P Service
Delivery Carer Number of carer
households on hold by reason on the last day of the reporting period
DCP Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
21
KPI ID
#
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI) Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
KPI Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types
2-13
DC
P Service
Delivery Carer Length of time carer
households have been on hold for reasons other than a care concern on the last day of the reporting period
DCP Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
2-14
DC
P Service
Delivery Carer Number of carer
households that have been inactive/had no placement by reason that are not "On Hold" on the last day of the reporting period
DCP Quarterly Quarterly General Family Based Care, Specialist Family Based Care
2-15
DC
P Service
Delivery Carer The length of time
outcomes of carer reviews have been outstanding (>1 Month, 1-3 Months, Over 3 Months) on the last day of the reporting period
DCP Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
22
KPI ID
#
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI) Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
KPI Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types
2-16
DC
P Service
Delivery Carer Number of outcomes
of carer reviews outstanding greater than 6 months by reason on the last day of the reporting period
DCP Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
2-17
Serv
ice
Pro
vid
er Service
Delivery Recruitment Number of carer
recruitment activities undertaken during the reporting period (If > 0 please provide summary of activities as attachment)
Service Provider
Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
2-18
Serv
ice
Pro
vid
er Service
Delivery Recruitment Number of active
carer assessment processes currently underway on the last day of the reporting period.
Service Provider
Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
2-19
DC
P Service
Delivery Recruitment % of Carer
assessments assessed by CARU within 14 Calendar days.
DCP 100% Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
23
KPI ID
#
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI) Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
KPI Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types
2-20
Serv
ice
Pro
vid
er Quality of
Service Placement Number of placement
ends by reason during the reporting period
Service Provider
Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living
2-21
Serv
ice
Pro
vid
er Quality of
Service Placement Number of children
and days missing that have been reported formally as a missing person during the Reporting Period
DCP Monthly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care, Residential Care, Supported Independent Living
2-22
DC
P Quality of
Service Placement % of 15-18 year olds
who have a transition to independence plan on the last day of the reporting period
DCP (not yet available, limited scope due to system limitation)
100% Quarterly Quarterly Residential Care, Supported Independent Living
2-23
DC
P Quality of
Service Placement % of clients that have
a case plan on the last day of the reporting period
DCP 100% Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living
2-24
DC
P Quality of
Service Placement % of Aboriginal clients
with a cultural plan on the last day of the reporting period
DCP 100% Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living
24
KPI ID
#
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI) Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
KPI Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types
2-25
Serv
ice
Pro
vid
er Quality of
Service Placement % of young people
engaged in extracurricular activities on a weekly basis
Service Provider
Quarterly Quarterly Residential Care
2-26 (1) D
CP
Quality of Service
Placement % of young people from an Aboriginal background engaged in cultural activities on a weekly basis
DCP 100% Quarterly Quarterly Residential Care
2-26 (2) D
CP
Quality of Service
Placement % of young people from a CALD background engaged in cultural activities on a weekly basis
DCP 100% Quarterly Quarterly Residential Care
2-27
Serv
ice
Pro
vid
er Quality of
Service Carer % of Carers that have
a learning and development plan developed within 6 months of their carer approval
Service Provider
100% Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care
2-28
Serv
ice
Pro
vid
er Quality of
Service Incident Number of care
concerns by category received during the reporting period
DCP (in development)
Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living
25
KPI ID
#
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI) Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
KPI Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types
2-29
Serv
ice
Pro
vid
er Quality of
Service Incident Number of incident
reports by category during the reporting period
DCP (in development)
Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living
2-30
DC
P Quality of
Service Disability % of eligible NDIS
clients with diagnosed disability who have a NDIA Plan on the last day of the reporting period
DCP 100% Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living
2-31
DC
P Quality of
Service Disability % of children with a
NDIA Plan who are in receipt of services during the reporting period
DCP (not yet available)
100% Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living
2-32
DC
P Quality of
Service Disability % of children with a
NDIA plan with a support coordinator on the last day of the reporting period
DCP (not yet available)
100% Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living
26
KPI ID
#
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI) Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
KPI Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types
2-33
DC
P Quality of
Service Education % of children with an
education plan in place and available to case worker on the last day of the reporting period
DCP (not yet available)
100% Annually Annually General Family Based Care, Specialist Family Based Care, Residential Care, Supported Independent Living
2-34(1)
Serv
ice
Pro
vid
er Quality of
Service Education % of days attended at
private school Service Provider
Quarterly Quarterly Residential Care, Supported Independent Living
2-34(2)
Serv
ice
Pro
vid
er Quality of
Service Education % of days attended at
public school DCP Quarterly Quarterly Residential Care, Supported
Independent Living
2-35
Serv
ice
Pro
vid
er Quality of
Service Education Number of official
suspensions, exclusions, and expulsions from School during the reporting period
Service Provider
Quarterly Quarterly Residential Care, Supported Independent Living
2-36
Serv
ice
Pro
vid
er Compliance Recruitment Development and
implementation of a carer recruitment strategy and plan undertaken
Service Provider
Yes (with evidence)
Annually Annually General Family Based Care, Specialist Family Based Care, Respite Care
27
KPI ID
#
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI) Description
KPI Reporting Responsibility
Performance Measure
(KPI) Target (if
applicable)
KPI Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types
2-37
Serv
ice
Pro
vid
er Compliance Training Number of carers who
have not completed required training at the end of the reporting period, by type of training - First Aid (initial) or
equivalent - First Aid refresher
(every 3 years) - Safe Environments for
Child & Young People - Safe Environments for
Child & Young People refresher (every 3 years)
- Safe Infant Care - Safe Infant Care
refresher (every 3 years)
- Step by Step training - Aboriginal and Torres
Strait Islander (Aboriginal) Cultural Awareness training (within 12 months of approval)
Cultural and Linguistically Diverse (CALD) Awareness training (within 12 months of approval)
Service Provider
0 Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Respite Care Compliance is based on the carer requirements outlined in the Carer and personnel matrix, as per the Carer and personnel service provision requirements
personnel who have not completed required training at the end of the reporting period, by type of training - First Aid (initial) or
equivalent - First Aid refresher
(every 3 years) - Safe Environments for
Child & Young People - Safe Environments for
Child & Young People refresher (every 3 years)
- Safe Infant Care - Safe Infant Care
refresher (every 3 years)
- Step by Step training - Aboriginal and Torres
Strait Islander (Aboriginal) Cultural Awareness training (within 12 months of employment)
Cultural and Linguistically Diverse (CALD) Awareness training (within 12 months of employment)
Service Provider
0 Quarterly Quarterly General Family Based Care, Specialist Family Based Care, Residential Care, Respite Care, Supported Independent Living, Reunification Compliance is based on the service provider personnel requirements outlined in the Carer and personnel matrix, as per the Carer and personnel service provision requirements
organisation have evidence that it is active in applying systems and processes as it relates to privacy, protective data security and data quality, and is compliant with the Government of South Australia, Adequate Records Management Standard.
Service Provider
Yes Annually Annually General Family Based Care, Specialist Family Based Care, Respite Care, Residential Care, Supported Independent Living
2-40
Serv
ice
Pro
vid
er Compliance Administration Conflict of Interest
attestation statements
Service Provider
Yes Annually Annually General Family Based Care, Specialist Family Based Care, Respite Care, Residential Care, Supported Independent Living
30
7.2 Tier 2 - Family Preservation and Family Reunification
KPI ID #
Res
po
nsi
bili
ty
Performance Domain
Performance Area
Performance Measure (KPI) Description
KPI Reporting Responsibility
Performance Measure (KPI)
Target (if applicable)
KPI Information Reporting Frequency
KPI Performance Assessment Frequency
Service Types
2-41
Serv
ice
Pro
vid
er Quality of Service Services % of intervention services with
families / individuals completed that are successful (client not in placement) after 3, 6, 24 months of service completion. (in development)
DCP 80% Quarterly Quarterly Family Reunification
2-42
Serv
ice
Pro
vid
er Quality of Service Services Number of Families / Individuals
where services are discontinued by reason during the reporting period
Service Provider Quarterly Quarterly Family Reunification
2-43
Serv
ice
Pro
vid
er Service Delivery Referral Number of referrals that are
declined by reason during reporting period
Service Provider Quarterly Quarterly Family Reunification
2-44
Serv
ice
Pro
vid
er Service Delivery Services Number of face to face contact
hours, per family during high intensity phase services
Service Provider Quarterly Quarterly Family Reunification
2-45
DC
P Quality of Service Services % of families/individuals that have
"Case Plans" (or equivalent) on the last day of the reporting period
DCP 100% Quarterly Quarterly Family Reunification
31
Document control
Publication date
Replaces V1.0
Framework document owner
Manager Service Contracts and Licensing
SEG member responsible (position)
Chief Financial Officer
Applies to The management and administration of DCP Out of Home Care (OOHC)
service contracts, involving DCP and contracted service providers.
Approved by Senior Executive Group
Approval date 29 August 2019
Commencement date 30 August 2019
REVISION RECORD
Date Version Revision description
14/05/2019 V1.0 Approved (Tier 1 KPIs)
13/08/2019 V2.0 To include Tier 2 Performance measures following sector consultation. Removal of family preservation related KPIs following Machinery of Government to Department of Human Services. Minor formatting amendments to domain names and table headings.
