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PERFORMANCE STANDARDS FOR VAW-RELATED SERVICES

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PERFORMANCE STANDARDS FOR VAW-RELATED SERVICES. Benchmarks and Assessment Tools for Local Government Units (LGUs). EMMELINE L. VERZOSA Executive Director Philippine Commission on Women (PCW ). BACKGROUND OF THE PROJECT. - PowerPoint PPT Presentation
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1 Benchmarks and Assessment Tools Benchmarks and Assessment Tools for Local Government Units for Local Government Units (LGUs) (LGUs) PERFORMANCE STANDARDS FOR PERFORMANCE STANDARDS FOR VAW-RELATED SERVICES VAW-RELATED SERVICES EMMELINE L. VERZOSA Executive Director Philippine Commission on Women (PCW)
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Page 1: PERFORMANCE STANDARDS FOR VAW-RELATED SERVICES

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Benchmarks and Assessment Tools for Benchmarks and Assessment Tools for Local Government Units (LGUs)Local Government Units (LGUs)

PERFORMANCE STANDARDS PERFORMANCE STANDARDS FOR VAW-RELATED SERVICESFOR VAW-RELATED SERVICES

EMMELINE L. VERZOSAExecutive Director

Philippine Commission on Women (PCW)

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Key Component of the UNFPA-assisted 6th CP project entitled “Strengthening Institutional Mechanisms in Mainstreaming Gender in RH, PDS and Anti-VAW Programs”

Component 1: Strengthening mechanisms on VAW

Sub-Component 1.1: Establishment of Benchmarks and Benchmarks and Performance StandardsPerformance Standards for VAW-related services of priority line agencies

BACKGROUND OF THE PROJECTBACKGROUND OF THE PROJECT

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PROCESS OF DEVELOPMENT

Extensive research was involved – with review of literature including agency mandates – along with fieldwork and consultations

A consultant for each agency was engaged to review protocols and facilities, facilitate the assessment of services rendered to VAW victims/survivors, and draft the PS and assessment tools

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PROCESS OF DEVELOPMENT

FGDs were conducted by NCRFW with the participation of direct service providers from each agency and some LGUs to validate the consultant’s baseline report and the draft standards and tools.

Drafts were then endorsed to the individual agencies for review and adoption.

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PROCESS OF DEVELOPMENT

The Performance Standards were also approved by the Inter-agency Council Against Trafficking and Inter-agency Council on Violence Against Women and Children

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PRIORITY LINE AGENCY PARTNERSPRIORITY LINE AGENCY PARTNERS

DSWD – Social Welfare Dept. provides psychosocial services for victims and rehabilitative counseling for perpetrators

PNP – Police provides protection of victims, investigation of VAW cases, and handling of perpetrators

DOH – Health Dept. provides medical/WCPU-based services

DOJ – Justice Dept handles the prosecution of VAW cases

DILG – Interior and Local Govt provides LGU-based services for VAW victims

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MAJOR OUTPUTS OF THE PROJECTMAJOR OUTPUTS OF THE PROJECT

(1) Baseline Report of existing anti- VAW related services and standards of the pilot partners (e.g. shelters, crisis

centers, police and investigation, prosecution, penology/ rehab, and medico-legal)

(2) Assessment Tools to evaluate effectiveness of VAW services

(3) Benchmarks / performance standards for gender-responsive VAW services

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PARAMETERS OF THE VAW PERFORMANCE STANDARDS AND ASSESSMENT TOOLS

A. POLICY-RELATED (local mandates, GAD code, etc)

B. PHYSICAL FACILITIES (space, equipment, amenities)

C. PERSONNEL (presence, number of professional staff,

training, attitudes, etc.)

D. SERVICES (nature and types of services, procedures and

protocols, referrals and linkages)

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PARAMETERS OF THE VAW PERFORMANCE STANDARDS AND ASSESSMENT TOOLS

E. MONITORING, EVALUATION & RESEARCH

(data basing, monitoring, data use,

feedback mechanism)

F. INFORMATION AND ADVOCACY

(IEC materials, advocacy program, etc.)

G. RESOURCES

(definite source, sustainable, proper use)

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PROCEDURES IN THE APPLICATION PROCEDURES IN THE APPLICATION OF THE ASSESSMENT TOOLOF THE ASSESSMENT TOOL

• Identification of respondent personnel – Limited to pilot areas of UNFPA plus

selected WCPUs and prosecution services

• Administration and retrieval of the Assessment Tool

• Data processing and analysis

• Validation

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Scores, Weights & Rating

• Scoring:

Yes= 1; Partly=.5; No=0

• Weighted score:

Total points/max pts x 14.29%

(100/7)

• Rating:

Σ weighted scores=100%

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Rating Description

Rating Description Meaning

90-100% Almost full compliance with standards: Outstanding

Full compliance opens new areas for innovation and further enhancement of services; basis for replication and for raising the level of standards

80-89.99 Very satisfactory Opportunities for fine tuning of services towards full compliance

70-79.99 Satisfactory Vast opportunities for improvement; basis in proposing programs and projects for funding from the GAD budget

50-69.99 Promising

Below 50% Needs strengthening

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ROLE OF THE AGENCIES ROLE OF THE AGENCIES IN ADDRESSING VAWIN ADDRESSING VAW

Policy Issuance to influence standards adopted at the local level

Technical Assistance by way of IEC development and distribution, provision of trainings, orientations and assistance in local government planning and budgeting

Monitoring of compliance with national laws and policies

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USE OF THE USE OF THE Local Government Units (LGUs) Local Government Units (LGUs)

VAW PERFORMANCE STANDARDSVAW PERFORMANCE STANDARDS

Standard of Performance of Direct Service Providers within the LGUs that handle VAW cases

Means to gauge the level of compliance of LGUs with existing standards based on national policies and DILG circulars on the provision of anti-VAW services

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USE OF THE USE OF THE Local Government Units (LGUs) Local Government Units (LGUs)

VAW PERFORMANCE STANDARDSVAW PERFORMANCE STANDARDS

Tool for planning for VAW-related interventions and programs and in prioritization of its limited resources

Advocacy tool for protecting women’s human rights especially of VAW victims/survivors

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Application of the VAW Performance Standards

A baseline application was conducted in 2006 in selected UNFPA areas. This was followed by a second assessment in 2008.

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2008 Application of the VAW Performance Standards

VAW PS for LGU-based services (7 provinces, 21 municipalities)

VAW PS for Prosecution Services (14 Prosecutors Offices – 6 provinces, 4 regions, 4 national level offices)

VAW PS for Investigation and Police Services (7 provinces, 21 municipalities)

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Caution on the Results

• Results of the assessment are partial and confined only to those included in the sampling, i.e. only the provinces and municipalities covered

• Scores are not meant to rate LGUs but only to identify strengths and weaknesses and critical points for intervention

• Classification of scores for rating description is arbitrary

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Comparative Results of Assessment of LGUs (2006 and 2008)

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Steps Taken After the 2008 Assessment

• Presented comparative results to service providers (Social Welfare and Development, Philippine National Police, Health, and Prosecutors Offices in 3 sites – Bohol, Sultan Kudarat and Lanao del Sur

• LGUs were able to identify their remaining weak areas and plan for improvements. Hindrances to achievement of plans (in the case of Lanao del Sur, the indigenous way of mediating VAW cases) were also surfaced

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Further Application of the VAW PS

• Used as the main tool in the “Search for the VAW-Responsive LGU”

• Limitations on the Use of the VAW PS in the “Search”:– VAW PS assesses only the services and

facilities present in an LGU, but cannot assess fully their quality

– Client-feedback or satisfaction is not captured in the tool

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THANK YOU!


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