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© 2019 Plantronics Inc. All rights reserved. 1 © 2019 Plantronics Inc. All rights reserved. PERILS OF SOUND IN THE OPEN OFFICE Andrew Hurt Managing Director, ANZ [email protected]
© 2019 Plantronics Inc. All rights reserved. 1 © 2019 Plantronics Inc. All rights reserved.
PERILS OF SOUND
IN THE OPEN OFFICE
Andrew Hurt
Managing Director, ANZ
© 2019 Plantronics Inc. All rights reserved. 2
70% of employees work in open floor plans
THE GAME HAS CHANGED
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Noise
While doing away with physical barriers
to enhance collaboration and creativity,
a new, unexpected barrier has arisen:
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© 2019 Plantronics Inc. All rights reserved. 5
#1 Complaint Only 1% 75% of employees say they need
to take walks outside to focus
of employees say they can block out
distractions in the office
(down from 20% in 2015)
in open offices is speech
distraction
Center for the Built Environment, UC Berkeley Oxford Economics 2018 Oxford Economics 2018
© 2019 Plantronics Inc. All rights reserved. 6
THE COST OF NOISE
85% are Dissatisfied 86 Minutes a Day NZ$70B
estimated cost of
disengagement in 2016
are lost due to distractions
per office worker
with their working
environment and can’t
concentrate
Ipsos & Steelcase 2014, State of Global Workplace Report 2013 Gallup, Engineers Australia 2016
© 2019 Plantronics Inc. All rights reserved. 7
DISTRACTION IS EXPENSIVE
with an average of
23 min required to refocus
In a company with
500 employees
53% will be distracted at least
once a day
265 employees
Costs*
Weekly
$25,400 Monthly
$101,600 Annually
$1,219,200
*Assumes average employee cost of $50/hr, a 5-day work week, a 4-week work month and a 48-week work year.
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SOLVING THE PROBLEM
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WHERE WORKERS WORK – CREATE SPACES
Shared
We I
Hot Desk Huddle Space
Private Office Conference Room
Owned
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Standard solutions don’t cut it
BUT EVEN THAT ISN’T ENOUGH
Absorption Blocking Cover/Sound Masking
Generated broadband noises
(e.g., white or pink noise) are
associated with increases of
stress hormones.
the walls are coming
down; open offices
want flow
going away as offices move to
denser plans, use reflective
materials like glass and wood
that are appealing/eco friendly
CONFIDENTIAL ‹#› CONFIDENTIAL
Office Communicator
17%
Connected Executive
[
Flexible Worker
Office Collaborator
Road Warrior
Olivia Work Location Communication Needs • Desk phone • Email, in-person Headset adoption: 21% UC usage: 15%
Dirk Work Location
Communication Needs • PC and desk • phone • Email, IM Headset adoption: 57% UC usage: 49%
Fay Work Location
Communication Needs • Mobile, PC • Calls, IM, email Headset adoption: 53% UC usage: 46%
Ray Work Location Communication Needs • Mobile is a necessity • PC, car, tablet Headset adoption: 39% UC usage: 32%
Carl Work Location Communication Needs • Mobile/tablet, PC • Calls, text, IM, in-person Headset adoption: 67% UC usage: 81% 18% 16% 7% 14%
Richard Work Location
Communication Needs • PC, Mobile • IM, Video Headset adoption: 44% UC usage: 38%
Carol Work Location
Communication Needs • Mobile, tablet • Text, IM, in-person Headset adoption: 55% UC usage: 53%
8% 11%
43% Office -based
34% Flex/Remote
14% Executives
(Excludes office-independent persona; 9%)
Remote Worker
Office Warrior
Source: Plantronics Persona Research, FactWorks 2017
HOW INDIVIDUALS WORK – EQUIP WORKERS
THESE WORK STYLES COMPRISE 91% OF A TYPICAL ENTERPRISE
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Create a comfortable environment for
focused work and team collaboration
Natural Sounds
increase in
creativity
increase in
productivity
higher level of
wellbeing
15% 6% 15%
Source: Global Impact of Biophilic Design in the Workplace, Human Spaces 2015.
Workers in office environments with natural
elements such as greenery and sunlight report:
Biophilic science
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Distraction
distance (no
soundscaping) 18m
Distraction
distance (with
soundscaping) 7m Percentage
difference 61%
*Used Speech Transmission Index to test distraction distance with Soundscaping
© 2019 Plantronics Inc. All rights reserved. 14
Think about the space and the employees
PLAN TO SOLVE & MANAGE THE NOISE ISSUE
Create Equip Innovate
using biophilic science to ensure
the technology uplifts the human
spirit and promotes real
productivity
employees with tools and practices,
like headphones, to make them more
productive
a variety of spaces, with the right
technology to make them work
© 2019 Plantronics Inc. All rights reserved. 15
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THANK YOU
