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Personal Loans Request | 2
Table of Contents
Personal Loans Request .......................................................................................................................... 9
Process Elements .............................................................................................................................. 16
Applicants Prefilter................................................................................................................. 16
Parallel Gateway .................................................................................................................... 17
Applicants Analysis ............................................................................................................... 17
Verify Result .............................................................................................................................. 17
Application Approved in Analysis?................................................................................ 18
Register Request Information ........................................................................................... 18
Verify Applicants Information.......................................................................................... 19
Previously rejected by employee policies ................................................................. 20
Register Products and Collaterals ................................................................................. 20
Add new applicant?............................................................................................................. 22
Medical Tests? ....................................................................................................................... 22
Request Medical Tests ....................................................................................................... 22
Receive Medical Tests.......................................................................................................... 23
Verify Information ................................................................................................................. 24
Verify Information and Documentation ..................................................................... 25
Approved Request? .............................................................................................................. 26
Update Applicant Information ....................................................................................... 26
Request Exception? .............................................................................................................. 26
Analysis Result .........................................................................................................................27
Products Scoring ...................................................................................................................27
Approved Scoring ................................................................................................................. 28
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Credit Factory......................................................................................................................... 28
Synchronization .................................................................................................................... 29
Approved Request in scoring/Factory? ....................................................................... 29
Verify Collaterals and Products ...................................................................................... 29
Delivery ...................................................................................................................................... 30
Delivery and Collaterals...................................................................................................... 31
Collaterals ................................................................................................................................ 32
Products Require Delivery ................................................................................................ 32
Delivery ..................................................................................................................................... 32
Update Process State ......................................................................................................... 33
Reject Request ....................................................................................................................... 33
Timer Control and Decline ............................................................................................... 34
Maximum Request Duration ........................................................................................... 34
Decline Request ...................................................................................................................... 34
Update the state of the process .................................................................................... 35
Applicant analysis ................................................................................................................................... 36
Process Elements ..............................................................................................................................37
Comes from Customer orientation? ..............................................................................37
Load Customer .......................................................................................................................37
Include Initial Information .................................................................................................37
Request in Course? .............................................................................................................. 38
Verify Applicants in Black List ......................................................................................... 38
Applicant Reported in Lists? ............................................................................................. 39
Import Personal Information .......................................................................................... 39
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Borrowing Capacity ............................................................................................................. 40
Rejected due to payment capacity? ............................................................................ 40
Credit Bureau .......................................................................................................................... 41
Bureau Ok? ............................................................................................................................... 41
Verify Analysis ........................................................................................................................ 42
Add new applicant? .............................................................................................................. 43
Verify Information and Documentation ........................................................................................ 44
Process Elements ............................................................................................................................. 45
Parallel Gateway ................................................................................................................... 45
Documentation ..................................................................................................................... 46
Validate Applicant Information...................................................................................... 47
Validate Satisfactory Information ................................................................................. 49
Cancel Sub process ............................................................................................................... 49
Credit Factory............................................................................................................................................ 50
Process Elements .............................................................................................................................. 51
Request Evaluation ............................................................................................................... 51
At least one Product postponed? .................................................................................. 52
Notify New Collaterals ....................................................................................................... 53
Event Based Gateway ......................................................................................................... 53
Register Collateral Type Required ................................................................................ 53
Collateral Type ........................................................................................................................ 54
Applicants Analysis .............................................................................................................. 55
At least one applicant approved? .................................................................................. 55
Verify Information ................................................................................................................ 55
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Register Collaterals.............................................................................................................. 56
Verify Documentation and Information ......................................................................57
Calculate Payment Capacity ............................................................................................ 58
Waiting Time Expired? ....................................................................................................... 58
Review Result ......................................................................................................................... 59
Amortization........................................................................................................................... 60
At least one approved product? ..................................................................................... 60
Update Process State to Rejected ................................................................................ 60
Notify Request Rejection .................................................................................................. 60
Requires Approval? .............................................................................................................. 61
Update Process State to Approved............................................................................... 61
Notify Request Result.......................................................................................................... 61
Factory Committee .............................................................................................................. 62
Rejected Request? ............................................................................................................... 63
Wait Office Management ................................................................................................. 64
Collaterals ................................................................................................................................................... 65
Process Elements ............................................................................................................................. 66
Mortgage Collateral ............................................................................................................. 66
Legal procedure .....................................................................................................................67
Title Study Ok? .......................................................................................................................67
Collateral Documentation .................................................................................................67
Requires Authorization? .................................................................................................... 68
Authorize Documentation................................................................................................ 69
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Authorized? .............................................................................................................................. 69
Verify Collateral Registration ...........................................................................................70
Authorize Collateral registration? ................................................................................... 71
Register Collateral ................................................................................................................. 71
Register collateral documents ......................................................................................... 71
Legal procedure ........................................................................................................................................72
Process Elements ..............................................................................................................................72
Payment and Documentation .........................................................................................72
Payments ...................................................................................................................................72
Request Documentation ....................................................................................................73
Receive Documentation .....................................................................................................75
Title Study Result...................................................................................................................75
Title Study Ok? .......................................................................................................................76
Send Title Deed to Notary ................................................................................................77
Title Deed Reception ............................................................................................................78
Comments on the Title Deed...........................................................................................79
Delivery ......................................................................................................................................................... 81
Process Elements ............................................................................................................................. 82
Product Type .......................................................................................................................... 82
Account Registration .......................................................................................................... 83
Credit Card .............................................................................................................................. 83
Debt Purchase? ..................................................................................................................... 83
Define Disbursement .......................................................................................................... 84
Associated Insurance? ......................................................................................................... 85
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Recalculate Insurance ......................................................................................................... 85
Register Insurance ............................................................................................................... 86
Debt Purchase? ......................................................................................................................87
Register Product ....................................................................................................................87
Disbursements ........................................................................................................................87
Update product state ......................................................................................................... 88
Credit Card ................................................................................................................................................. 89
Process Elements ............................................................................................................................. 90
Increase Limit ......................................................................................................................... 90
Credit Card Registration ................................................................................................... 90
Increase Limit ......................................................................................................................... 90
Disbursement ............................................................................................................................................. 91
Process Elements .............................................................................................................................. 91
Disbursement Date............................................................................................................... 91
Disbursement Method ....................................................................................................... 92
Notify Disbursement by Check ...................................................................................... 92
Notify Disbursement by Transfer .................................................................................. 92
Customer Orientation ........................................................................................................................... 94
Process Elements ............................................................................................................................. 95
Register Applicant Information...................................................................................... 95
Orientation in progress? .................................................................................................... 96
Payment Capacity .................................................................................................................97
Negative Payment Capacity .............................................................................................97
Offer Products ....................................................................................................................... 98
Continue Request ................................................................................................................ 99
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Event Based Gateway ......................................................................................................... 99
Continue Request .................................................................................................................. 99
Personal Loans Request ...................................................................................................100
Update process state .........................................................................................................100
Waiting Time ......................................................................................................................... 101
Performers .................................................................................................................................................102
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Personal Loans Request
Version: 1.0
Author: Bizagi
Description
Through the Personal Loans Request process, applications for credit products are
created for individuals, via the channels of banking entities. Each request can include
one or more products, among which are: Consumer Credit, Car Loans, Mortgages,
Credit Cards, Credit Card limit increases and Credit Card balance transfers.
In addition, each product can have one or more collaterals and one or more applicants
in the role of coborrower or guarantor depending on what the requirements of each
product are.
The applications are analyzed at different stages. These include a study of the profile
of the applicant, their payment capacity and credit history in relation to the requested
products. The approval stages are defined according to each case and include
automatic approvals, partial approvals and total negotiations.
If one or more products are approved the Delivery phase starts. In it, the collaterals are
evaluated and constituted.
Finally the Delivery activities are carried out, to deliver a product, in the case of a credit
card, or program the disbursements.
The Personal Loans Request process has maximum time controls and cancellation of
the process, if necessary.
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Objective
To create applications for credit products that an individual makes through the
channels of banking entities, so that they can be analyzed and either an approved or
declined to be delivered as a finished product, or create the disbursement schedule
for each of the requested products.
Scope
The user enters each of the applicants and their corresponding role in the application,
to check their existence in the customer database. With the knowledge of being in the
customer database or not, the process continues with verification of the policies and
viability of the request to arrive at a definitive Product Approval with the conditions
that the Applicant requires.
Once the Application has been completed, the Information is checked, so that
afterwards the application can be approved under the business conditions and, if
approval is given, then it continues to the Delivery or Authentication of the product.
This process includes the loading of digital documents, printing of supporting
documents (Letters and Forms), as required in the different phases of the process.
This process is functional for Personal Credit: Car Loans, Consumer Credit, Increase
Credit Card limits, Mortgages.
Concepts under which the business model is designed
The reception and data entry of the applications of Customer Orientation are
decentralized, from any office of the entity.
If any of the applicants are not existing customers of the entity, the application
provides the possibility to create one by giving the user a link to the module
that handles customers in the entity.
It is possible to identify the personal and financial Information of the applicant
that should be updated/changed in the module that handles customers in the
entity.
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The reason for the decline of the application, and the person to whom it relates,
will be shown at the time, so that formal notification can be given to the
customer and within the entity.
Many coborrowers can be entered and can be analyzed in the credit rating
agencies. New coborrowers can be entered if the original ones were not viable
for the business. Coborrowers are compulsory for certain products.
Collaterals are considered at the application and product level, such that the
relationship between the collateral and each of the products requested is
established. However, the collaterals, from a business point of view, are linked
to the customers.
The application suggests to the customer a package of products according to
their level of Income and Social status.
Products may be selected in currencies different to that of the local currency, if
the product can be offered as such, according to the policies of the entity.
The remaining amount of each of the collaterals associated with the products
of the application is calculated.
In the Verification of Information activity, the result of References, personal
Information, Addresses and Telephones, Documents, Financial Information of
the applicant, is recorded manually. That is, the BackOffice should contact the
customer and his/her referees to check the Information recorded, and then
indicate this in the application.
It is possible to associate, digitally, the documentation requested from the
customer to the application, having the functionality to load digital documents.
The task of data entry is the responsibility of each entity.
The application has a time limit in which it should be analyzed and a response
given to the customer, or that the customer should deliver necessary
Information for the application, or that the handling of the approved
applications should be completed (Establishment of Collaterals, Delivery). If
these times expire, the application will be closed. This will avoid having
applications open without any processes.
Supporting documents of the process will be handled by means of letter sized
documents under Bizagi's functionality.
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Parameterization of products
Products are parameterized to make the handling of certain variables more flexible
within the process flow. Some of these variables are: Maximum and minimum amounts,
Interest Rates, Product Documentation, Collaterals, Assignment of Analyst from the
Credit Factory, Assignment to Credit Factory, Request for Medical Examinations,
Employee applications, Employees Connected, Decline Policies, etc.
For Information about parameterization of new products and of the general
application, refer to the Parameter Guide for Personal Loans Request process.
Assumptions and considerations
The process can integrate all the areas that intervene in the process and
communicate at the right moment with those who are responsible, to show
them the process.
E-mails can be sent through Bizagi's native function that is through SMTP.
There will be 7 stages in handling the process: Approval, Decline, In Progress,
Validate Documentation/Information, Analysis, Post approval, Closed.
It is estimated that 100% of the integrations via Bizagi towards the Clients
systems will be performed via Web Services.
The project has two Query forms which are: Query of the Personal Loans Request
process and Query of Products. These will pass data for analysis when the database has
cases for consultation and analysis of Information.
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Process Elements
Applicants Prefilter
Description
An analysis of all applicants (Borrower/Coborrower) related to the application is carried
out with the aim of determining if they are viable or not according to the risk policies
of the entity. The commercial consultant receives the necessary Information of the
borrower and has the possibility to add further customers related to the application
(coborrowers). With this Information it is possible to begin a process of validation as
follows:
Check if the applicant is an existing customer of the Entity: The application
makes sure that all applicants are customers of the financial entity. If not, it
provides the possibility to create them in the Customer Administration
system of the entity and then invokes again the interface until ALL applicants
are Customers.
Check Credit Applications in progress: Check if the applicant with a role of
borrower has another credit application in progress. If there is, it will not be
possible to continue with the current process.
Check the Negative/Internal Lists: Check the existence of the customers
related to this application on the Negative/Internal lists of the entity.
Credit Bureau: Check the applicants with the Credit Bureau.
Based on the results obtained, from these validations it is possible to add a new
applicant, remove current applicants, and continue with the current applicants or
request exceptions for any of the applicants.
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Parallel Gateway
Description
Parallel gateway that at the beginning of the process, enables two paths, one of them
contains the activities of the general process.
The other path enables the cancellation of the case for two reasons: Firstly, it enables
the user to cancel the application. In such a case the Decline Request event will be
executed. Secondly, because the timescale parameter that controls the maximum
duration of the Application expires finalizing the process.
Applicants Analysis
Description
In this process, a pre-filter of the applicants is performed in order to identify if they are
viable for the application process. For this, it is necessary to check the
completeness/update of the Information of the applicants recorded in the Core
Banking system and that is required by the process.
This way, the business advisor is able to know at the time of entry which details of the
client are missing and then continue with the process. In the first instance, the
existence of the applicants is checked, also whether there are existing applications in
progress and a check of the negative lists.
If all the filters were evaluated without anomalies, it proceeds with the importation of
personal and financial Information of each of the applicants.
Verify Result
Description
This gateway evaluates the result of the Analysis of the Applicants.
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Conditions associated with the gateway
Back to Analysis: If the applicants are declined or if the case needs a new
applicant, the case returns to the Analysis of Applicants sub-process.
Continue: If the result of Analysis of the applicants is satisfactory, the case
follows the normal flow of the process.
Application Approved in Analysis?
Description
This gateway evaluates if the application was approved in the Analysis of Applicants
sub-process.
Conditions associated with the gateway
Yes: If the application was approved in the Analysis of the applicants, the
case follows the normal flow of the process.
No: If the application was not approved in the Analysis of the applicants, the
process ends.
Register Request Information
Description
With the aim of achieving greater commercialization of the products of the entity as
well as the possibility to offer preferential conditions for products to the applicant
(borrower), a package of products is generated according to the level of income and
social status that the entity offers to the customer together with the requested
products.
In addition, it proceeds to add one or more products for the same application as well
as the required collaterals to support the products. Once the products and collaterals
have been recorded, some validation is performed, such as: Calculate Repayment
Tables for each Product, Sufficient Payment Capacity, Maximum Amount of Application,
Product Policies, Collateral Policies, and Percentage of Coverage for Collateral.
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In this phase, it is also possible to request medical examinations of the borrower of the
application, whenever the parameters defined in the Policies of Medical Examinations
are satisfied, these are related to the age of the applicant and with applications for
mortgages. The result of the medical examinations is used by the insurance companies
to determine the amount of insurance coverage and premiums associated with certain
sub-types of product (e.g. Mortgages apply Life Insurance for the Borrower and Fire
and earthquake insurance).
Verify Applicants Information
Description
All the Information of the Applicants recorded in the previous stages is checked. The
system shows financial Information as well as general Information.
Performers
Business Advisor
Form
Duration
10 Minutes
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Previously rejected by employee policies
Description
This gateway evaluates if the request was rejected by employee policies. The Employees
Policy can be parameterized according to the necessities of the business for an
applicant to be rejected or allowed to continue the process.
Conditions associated with the gateway
Yes: If the request was rejected by employee policies, the case continues to
the Reject Request activity.
No: If the request was not rejected by employee policies, the case continues
its normal flow.
Register Products and Collaterals
Description
The system suggests various products for the Business Advisor to offer to the customer
in addition to the main product.
The business advisor records all the products that the customer accepts and are within
his/her payment capacity, as well as the related collaterals that are needed.
As previously mentioned, the Personal Loans Request Application process supports
multiple products and collaterals, simultaneously.
In this activity, it ensures that the additional products have greater possibility to be
approved: all those products that require collaterals should have them related, the
requested products should be within the payment capacity of the applicant, should not
include repeated products and the collaterals should cover the total amount of the
products.
Performers
Business Advisor
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Add new applicant?
Description
This gateway evaluates If in the Register Products and Collaterals activity, the option
Add New Applicant was selected.
Conditions associated with the gateway
Yes: If Add New Applicant was selected, the process will return to the
Analysis of Applicants sub-process.
No: If Add New Applicant was not selected, the process will continue its
normal flow.
Medical Tests?
Description
By means of this gateway, the path to Request Medical Examinations is enabled, based
on the defined policy, whether the applicant requires them or not. The Verify
Information and Documentation will always be enabled.
Conditions associated with the gateway
Require Medical Tests: Only enabled if the need is seen to request medical
examinations as a requisite to approve the application.
Always: Goes to Verify Information and Documentation.
Request Medical Tests
Description
An application can require medical examinations, according to the policy that
determines, in accordance with the requested products and age, if they are necessary
for the approval.
Due to this, the controls that require medical examinations or not, can vary according
to the business needs.
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Similarly, the list of medical examinations required, can also be parameterized. During
the Request for Medical Tests activity, the assigned user prints the list and delivers it to
the customer.
Performers
Business Advisor
Form
Duration
30 Minutes
Receive Medical Tests
Description
This event waits for the customer to return with the medical examinations requested.
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Form
Verify Information
Description
For the requested products, it is necessary to deliver certain documentation to continue
with the application process, these can be required or optional and the user should
inform the customer of the requirements for the application. It takes into account: Type
of Product, Type of Customer to generate the list of documents for the case.
The request for documents and checking of Information is compulsory for each
applicant. However, it is stipulated in this stage the possibility to include the concept of
"Expiration of documentation" which is the timescale within which each customer
should deliver only the documentation required that is NOT valid (It is the responsibility
of the entity to define, conceptually and operationally, the validity of documents to be
used in the process).
The documents are necessary in support of the Information that related customers
deliver to the entity, these are used by the Credit Factory to perform the analysis of the
application. Before arriving at the next stage of Automatic Approval by means of Credit
Scoring, it is necessary to check the Information supplied by the applicants that is
another analytical variable.
From here, it is possible to decline the application if ALL the results in the previously
mentioned areas are not satisfactory. For this reason, in this stage the personal and
financial Information that the related customers have delivered to the entity, is checked
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and validated, to give a result to determine if the application should continue to the
next stage of the process.
This checking and validation of Information is carried out evaluating the following
areas: Information of the Applicant, Documents Delivered, Address and Telephone
Information, Reference and Financial Information. A result for each should be issued
(Satisfactory or not satisfactory). If any of the results is Not Satisfactory, then the
Checking and Validation of Information stage was not satisfactory.
It is also possible to update the references and financial Information of the applicant.
For this reason, it is necessary to update the Core banking with the modified
Information of the applicant as well as re-calculating the payment capacity.
Verify Information and Documentation
Description
Sub-process in which the Information and documentation of each applicant is checked.
An independent process is opened for each of the approved applicants of the
application.
Here, the supporting documentation is requested from the borrower and/or
coborrowers, surety or guarantor of the credit that is being analyzed. Once this
documentation is received, the process continues with the validation and verification
of it.
Process
Verify Information and Documentation
Type
Multi-Instance: One case for each approved applicant
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Approved Request?
Description
This gateway evaluates the result of the verification of documents and information of
the applicants.
Conditions associated with the gateway
Yes: If the result is satisfactory, the process continues its normal flow.
No: If the result is unsatisfactory, the process changes its state to Declined
and is directed to the Reject Request activity.
Update Applicant Information
Description
Update Information about References, Income and Expenditure of the applicants and
recalculate the payment capacity. It is necessary to do this because in the Verify
Documentation and Information sub-process it is possible that changes could have
been made to the Information of References, Income and Expenditure of the applicant.
Request Exception?
Description
This gateways evaluates if an exception was requested depending on the selection in
the Register Products and Collaterals activity.
Conditions associated with the gateway
Yes: If an exception was requested, the process continues directly to the
Credit Factory.
No: If an exception was not requested, the process continues to the Products
Scoring.
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Analysis Result
Description
In this stage, a check is made if any exception has been requested for the application
or any of the applicants. This is to decide if the application is to be analyzed by the
Credit Factory or automatically by Credit Scoring.
To speed up the approval of products process and take advantage of the forecasting
capacity of the Credit Scoring, an Acceptance Type of Credit Scoring is used to improve
the risk evaluation of credit applications. Through this, the financial entity can apply
their own definitions of good and bad credit operations, with the objective of
identifying and qualifying credit applicants.
The application will be analyzed by the Credit Factory only if the result of the Credit
Scoring for any product is Requires Revision or Not Applicable (It is possible that the
entity has not defined a Scoring model for all the credit products of its portfolio). If the
application has been approved, the Resolution of the Credit stage will begin. This has
an "Application Result" activity in which the possibility to review the suitability of the
collateral(s) associated with the application, before passing to the setting-up of them.
In this activity it is possible to eliminate, add and modify the associated collaterals.
Following this revision, the processes begin for Setting-up Collateral and Personal
Collaterals and finishes with the Delivery of the products. This last stage will be
available in a second installment of the project.
Products Scoring
Description
Integrates with the External Product Scoring system to obtain a decision for each
product requested: to approve, reject or request further analysis. The Web Service
associated with this interface handles the following logic for testing purposes:
If the number of documents of the application is odd, then all the suggested products
will be approved, as well as the products not suggested, only when the quantity of
them is odd, otherwise, the products not suggested will be rejected.
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On the other hand, if the number of the document of the applicant is even, then all the
suggested products, when the quantity is odd, will be approved, and all the suggested
products, when the quantity is even, will be rejected.
All products whose quantity is odd and not suggested will require revision, and all
products not suggested whose quantity is even will not be applied.
Implementation
Web Service
Approved Scoring
Description
This gateway evaluates the result of the products scoring.
Conditions associated with the gateway
Approved: If the result of the Scoring is satisfactory, the case continues its
normal flow.
Review is needed: If the result of the Scoring is unsatisfactory, the case is
directed to the Credit Factory.
Credit Factory
Description
Sub-process where applications that have Exception requested or Review is required
are analyzed. The result can be approved partially or in Total, or the application rejected
in general.
Process
Credit Factory
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Synchronization
Description
Synchronization gateway
Approved Request in scoring/Factory?
Description
This gateway evaluates If the application was approved following the analysis of the
products scoring or in the Credit Factory.
Conditions associated with the gateway
Yes: If the application was approved following the analysis of the products
scoring or in the Credit Factory, the case continues normally.
No: If the application was declined following the analysis of the products
scoring or in the Credit Factory, the case continues to the Reject Request
activity.
Verify Collaterals and Products
Description
This activity shows the summary of the entire application with the amounts requested,
amounts approved and collaterals. You can print this document that appears as a
report to have it signed by the client. Additionally, it is possible to add, delete or modify
the associated collaterals, always considering policy guarantees provided by the
institution
Performers
Business Advisor
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Form
Duration
1 hour
Delivery
Description
This phase consists of the following:
Re-calculating the amount of coverage and insurances This action applies only if the
applicant meets the conditions set out in the policy of Medical Examinations. If so, this
stage is to use the results to re-calculate the coverage for the product subtype and the
amount of premium.
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Collaterals Given the event that the product requested has required collaterals that
need to be constituted, it is necessary to establish some basic Information. The process
requests the required documents and then registers the collaterals through an interface
on the Core system.
Delivery - Disbursement Define Payment: You can specify multiple disbursements for
the approved amount by transfer to accounts or checks. Charge Fees: Define type of
commission and fee for each approved product subtype. This Information is recorded
in the Core System of the financial entity.
Delivery and Collaterals
Description
Gate that enables the roads to the paths for Collaterals and Delivery. The process
handles multiple products and collaterals, so it is possible to open several paths at once.
The gateway evaluates if guarantees are not yet constituted and if products should be
delivered.
Conditions associated with the gateway
Collaterals to be constituted: If the application has products with Associated
Guarantees and have not been constituted, the process enables this path.
Products that require delivery: If the application has no collaterals
associated with the products approved, or if there are any approved
products for which collaterals associated are constituted already, the process
enables this path.
Other: If no collaterals has to be constituted and no products require
delivery, the process ends.
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Collaterals
Description
This multiple sub process handles each collateral case. At the end of the process, if the
collateral was not constituted, the product should be marked as Finished. This with the
objective not perform the Delivery of the product.
Process
Collaterals
Type
Multi-Instance: One process for each collateral that requires constitution.
Products Require Delivery
Description
This gateway evaluates whether the collaterals have been constituted and the products
can be delivered.
Conditions associated with the gateway
Yes: The product related to the collateral can be delivered.
No: The product related to the collateral does not require to be delivered.
Delivery
Description
This multiple sub process is generated by each approved product that has no collaterals
associated, or they are already constituted. All tasks are executed to perform
legalization for delivering the product or disbursed.
Process
Delivery
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Type
Multi-Instance: one process for each product that requires Delivery
Update Process State
Description
Updates the process state. This way when the case is closed, the applicants and the
case have the correct status and do not interfere with new created cases.
Reject Request
Description
If the application is rejected, the cause will be displayed to the assigned user.
Performers
Business Advisor
Form
Duration
30 Minutes
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Timer Control and Decline
Description
Gateway based on events that enables two different paths. The first of these paths that
is executed will automatically annul the other. If a user decides to decline the
Application, the timer of maximum duration of the application will be disabled
automatically.
Similarly, if the case does not progress before the maximum duration of the application
expires, the timer will execute, disabling the Decline Application event and the normal
flow of the process.
Maximum Request Duration
Description
The timer controls the maximum duration of the application. This duration can be
configured by the user in a vocabulary, according to the needs of the business.
The timer will be available until the case is approved by Scoring or Credit Factory. From
that point on, neither the timer nor the Decline Request event will be available.
Decline Request
Description
This event is available so that the applicant or his/her creator can decline the application
at any time. The reason for rejection should be recorded. The event will be available
until the case arrives at the Update Process State activity.
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Form
Update the state of the process
Description
Updates the state of the process so that when the case is closed, the applicants and
the case have the correct status and do not interfere with new created cases.
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Applicant analysis
Description
In this process, a pre-filter of the applicants is performed in order to identify if they are
viable for the application process. For this, it is necessary to check the
completeness/update of the Information of the applicants recorded in the Core
Banking system and that is required by the process.
In this way, the business advisor is able to know at the time of entry which details of
the client are missing and then continue with the process.
In the first instance, the existence of the applicants is checked, also whether there are
existing applications in progress and a check of the negative lists.
If all the filters were evaluated without anomalies, it proceeds with the importation of
personal and financial Information of each of the applicants.
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Process Elements
Comes from Customer orientation?
Description
Because the Personal Loans Request process can be initialized as a sub-process of
Customer Orientation, or as a normal process, the Analysis of Applicants sub-process
controls the two options by means of this gateway.
Conditions associated with the gateway
Yes: If the case was originated from the Customer Orientation process, the
case continues to the automatic activity of load customer.
No: If the case was called directly, the case continues to the Include initial
information activity.
Load Customer
Description
When this process is called from Customer Orientation, the applicant’s Information is
loaded and associated to the case.
Include Initial Information
Description
In this stage, the analysis of each of the applicants, including the borrower and all the
different roles, is carried out with the aim of identifying if they are viable according to
the level of risk policies of the entity.
Performers
Business Advisor
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Form
Duration
20 Minutes
Request in Course?
Description
This gateway evaluates if the applicant already has an application in progress
Conditions associated with the gateway
Yes: If the applicant already has an application in progress, the process
continues to the Verify Analysis activity.
No: If the applicant has not a request in progress, the applicant will be
verified in the black list.
Verify Applicants in Black List
Description
The existence of the applicants in the Negative Lists and Internal Lists of the Entity is
checked to obtain the Type and Cause for Rejection, if so.
For testing purposes, the Web Service has the following logic: if the number of the
document of the main applicant is an odd number, then all the applicants will be
approved. Otherwise, if the number is even, and its length is odd, the applicants will be
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rejected with an Internal List Type rejection and Customer Penalized (code 10)
description.
If the number of the applicant's document and its length are even, the applicants will
be rejected with a Black List Type rejection and a Terrorism (code 5) description.
Implementation
Web Service
Applicant Reported in Lists?
Description
This gateway evaluates the result of the applicant´s verification in the black list.
Conditions associated with the gateway
Yes: If the applicant is reported in the Black List, the case continues to Verify
Analysis.
No: If the applicant is not reported in the Black List, the case proceeds to
import personal information.
Import Personal Information
Description
Because the applicant's Information is found outside Bizagi, it has to be imported.
Bizagi will connect with an external system to import all the Information available for
each of the applicants. Calculation of payment capacity will be included for each
applicant.
For testing purposes, in this interface, all the complete Information will be returned of
all the applicants. The Information can be variable or constant. The variable Information
depends on the number of the document of each applicant.
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Implementation
Web Service
Borrowing Capacity
Description
The system checks the payment capacity of the applicant to ensure it is not negative
or zero, if it is, the process cannot continue. This is carried out by invoking an external
system asynchronically. That is, the task is retried the number of times that has been
defined and can be retried by the administrator in case of error.
For testing purposes, the dummy Web Service consumed by this credit process, returns
the value of payment capacity corresponding to the difference between the values of
monthly income and expenditure.
Implementation
Web Service
Rejected due to payment capacity?
Description
This gateway evaluates the result of the payment capacity analysis.
Conditions associated with the gateway
Yes: If the applicant is rejected following the calculation of payment capacity,
the case is closed.
No: If the applicant in not rejected following the calculation of payment
capacity, the case continues to consult the credit bureau.
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Credit Bureau
Description
An external system is invoked to verify the Information of the Credit Bureau for each
applicant. Then, the result of the Credit Scoring is checked against a defined policy to
approve or reject the application.
To speed up the approval of products process and take advantage of the forecasting
capacity of the Credit Scoring, an Acceptance Type of Credit Scoring is used to improve
the risk evaluation of credit applications.
Through this, the financial entity can apply their own definitions of good and bad credit
operations, with the objective of identifying and qualifying credit applicants.
For testing purposes, the system will return a random score between 100 and 900 for
all the applicants.
Implementation
Web Service
Bureau Ok?
Description
This gateway evaluates if the score obtained in the Credit Bureau is less than desired.
Conditions associated with the gateway
Yes: If the score obtained in the Credit Bureau is less than desired, the case
will go to Verify Analysis where the user can decide to add a new applicant.
No: If the score obtained in the Credit Bureau is satisfactory, the sub-process
ends.
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Verify Analysis
Description
If any of the applicants has an unsatisfactory result following the verification of the
black list, the user will decide whether to change the applicants or finalize the
application.
The possibility is included, to request reconsideration of applications when the products
that have been declined by the Credit Factory or by Credit Scoring meet certain
parametric conditions.
When a new applicant is added, the rejected ones are deleted.
Performers
Business Advisor
Form
Duration
20 Minutes
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Add new applicant?
Description
This gateway evaluates if the user decided to add a new applicant.
Conditions associated with the gateway
Yes: If a new applicant is added the analysis of the Information and
verification in the black list of this applicant will be carried out, to be able to
continue with the application.
No: If a new applicant is not added, the case is rejected and closed.
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Verify Information and Documentation
Version: 1.0
Author: Bizagi Limited
Description
The objective of the Check Information and Documentation process is to track the
loading of the necessary documentation of the applicants and to confirm that the
Information delivered is valid for the process.
For this, validation of the applicant's Information should be carried out considering as
the cause for returning the application, the non-satisfaction of one of the following
conditions: Information of the Applicant, Documents Delivered, Address and Telephone
Information, Reference and Financial Information.
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Summary Form
Process Elements
Parallel Gateway
Description
By means of this gateway, two paths are enabled towards: the Documentation activity
and the Cancel Sub-process event.
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Documentation
Description
In this activity, a verification of the Information of the documents requested in support
of the application is carried out.
All the required documents must be provided in order to continue.
The user may load the digital images of the required documentation.
Performers
Business Advisor
Form
Duration
1 Hour
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Validate Applicant Information
Description
The Information filled out by the applicant in the application form is checked so it
corresponds completely with the Information of the customer in the Core Banking
system.
Performers
Information Verifier
Form
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Validate Satisfactory Information
Description
This gateway evaluates the result of the information validation.
Conditions associated with the gateway
Yes: If the result of the validation is satisfactory, the process continues
normally by this path.
No: If the Information does not correspond then the process continues with
a notification of rejection.
Cancel Sub process
Description
Enables the cancellation of the process of Verification of Information and
Documentation when an applicant does not meet the requirements, of the other
applicants related to the application under study.
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Credit Factory
Version: 1.0
Author: Bizagi Limited
Description
The application will be analyzed by the Credit Factory only if the result of the Credit
Scoring for any product is Requires Revision or Not Applicable (It is possible that the
entity has not defined a Scoring model for all the credit products of its portfolio).
In this process the application for products made by customers or prospects, is
analyzed, with the aim of being able to deliver a result of approved or declined. Covers
the analysis of the application with all the variables necessary to look at the viability of
approving the product.
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Summary Form
Process Elements
Request Evaluation
Description
Each product of the application is evaluated separately, resulting in approval, rejection
or deferred (postponed). Depending on this result, the process considers two
alternatives: to include more collaterals, in case there is at least one Postponed product.
Or evaluate if there is at least one approved product in the application.
In every case, the evaluation will be performed by a Factory Analyst, however, the
Requested Amount in local currency determines the analyst role that is considered in
the assignment of the activity.
Performers
Factory Analyst
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Form
Duration
30 Minutes
At least one Product postponed?
Description
A check is made to see if at least one of the products has a deferred decision from the
Request Evaluation activity.
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Conditions associated with the gateway
Yes: If at least one product has a deferred decision, the case continues to the
Notify New Collaterals Activity.
No: If at least no product has a deferred decision, the case continues
normally.
Notify New Collaterals
Description
The user who created the application is notified of the need to add new collaterals:
Script
Request collaterals from the Borrower By means of this letter you are requested to
provide collaterals for the application <RequestNumber>. The following shows the
Information requested (the Observations of the Application should be sent). Yours
sincerely
Event Based Gateway
Description
Gateway that enables the Add Collateral activity, but at the same time enables the
Office Waiting Timer. This way, if the maximum waiting time parameterized for the set-
up of collaterals is exceeded, the case closes.
Register Collateral Type Required
Description
In this activity, the user selects the type of collateral that is to be associated.
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Performers
Business Advisor
Form
Duration
1 Hour
Collateral Type
Description
This gateway evaluates the type of associated collateral for the application.
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Conditions associated with the gateway
Personal Collateral: If the collateral related to the postponed product is a
personal collateral, the process continues to the applicants analysis.
Real Collateral: If the collateral related to the postponed product is a real
surety, the process proceeds to the Register Products and Collaterals activity.
No collaterals: If no collaterals are related to the postponed product, the
case continues with Review Result.
Applicants Analysis
Description
Sub-process that contains the necessary activities to validate the Information of the
applicants.
At least one applicant approved?
Description
This gateway evaluates if at least one new applicant has been approved.
Conditions associated with the gateway
Yes: If at least one of the applicants has the decision approved following the
analysis, it proceeds to Verify Information.
No: If no applicants has the decision approved following the analysis, it
proceeds to register a new collateral.
Verify Information
Description
This is the same activity as used in the Personal Loans Request process. Here the
Information of the new applicants is reviewed.
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Performers
Business Advisor
Form
Duration
15 Minutes
Register Collaterals
Description
According to the same activity carried out in the parent process, the new collaterals are
associated with the products.
Performers
Business Advisor
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Form
Duration
1 hour
Verify Documentation and Information
Description
Sub-process in which the Information and documentation of each applicant is checked.
An independent process is opened for each of the approved applicants of the
application.
Here, the supporting documentation is requested from the borrower and/or
coborrowers, surety or guarantor of the credit that is being analyzed. Once this
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documentation is received, the process continues with the validation and verification
of it.
Process
Verify Information and Documentation
Type
Multi-Instance: One case for each approved applicant
Calculate Payment Capacity
Description
The Payment Capacity is calculated via an interface.
Implementation
Web Service
Waiting Time Expired?
Description
This gateway evaluates if the maximum waiting time has expired.
Conditions associated with the gateway
Yes: If the maximum waiting period defined for the Office Waiting Time has
expired, the case is closed.
No: If the maximum waiting period defined for the Office Waiting Time has
no expired, the case will continue normally.
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Review Result
Description
The new Information is again reviewed in the Credit Factory. The Factory provides a
new opinion based on the new Information.
Performers
Factory Analyst
Form
Duration
30 Minutes
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Amortization
Description
The interface that calculates the amortization is executed.
Implementation
Web Service
At least one approved product?
Description
This gateway evaluates if at least one product has been approved.
Conditions associated with the gateway
Yes: If at least one product has been approved, Bizagi updates the process
states and continues.
No: If no products have been approved, the request rejection is notified.
Update Process State to Rejected
Description
Automatic task that updates the request status with the rejected request status.
Notify Request Rejection
Description
A notification of rejection is sent to the user who created the case.
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Script
Reference: Rejection of Application.
We wish to inform you that application no. (Number of Application), was rejected,
consult the case for more details.
Regards, Bizagi Template Bank
Requires Approval?
Description
This gateway evaluates if the request requires Approval by the Credit Factory.
Conditions associated with the gateway
Yes: If the request requires approval, the request is sent in order to be
evaluated by the Factory Committee.
No: If approval is not necessary, the request approval is notified.
Update Process State to Approved
Description
Automatic task that updates the request status with the approved request status.
Notify Request Result
Description
A rejection notification is sent to the user who created the case.
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Script
Reference: Approval of Application We wish to inform you that the application no.
(Number of Application), was approved, see case for further details. Yours sincerely
Factory Committee
Description
The Factory Analyst can request the evaluation of the Application by the Committee. In
this case, the Committee approves or rejects the whole case, not its products
individually.
According to the Requested Amount, the activity will be assigned according to the
corresponding role. A higher amount will require a Committee with higher approving
power.
Performers
Factory Analyst
Form
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Duration
30 Minutes
Rejected Request?
Description
This gateway evaluates the result of the factory committee.
Conditions associated with the gateway
Yes: If the factory committee rejected the request, the case is directed to
notify the Rejection.
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No: If the factory committee approved the request, the case is directed to
notify the approval.
Wait Office Management
Description
Maximum waiting time to add collaterals. This time is defined by parameter.
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Collaterals
Version: 1.0
Author: Bizagi Limited
Description
The purpose of the process is to record in the Core systems of the company the
collateral that was included in the process and associated with each product. This will
ensure success in the Delivery of approved products, minimizing the risk of any
associated collateral that cannot be established. In the process, confirms the viability of
the collateral associated with the approved products.
It gives the possibility to modify existing collateral and associate new ones, as well as
adding or deleting them.
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Summary Form
Process Elements
Mortgage Collateral
Description
Evaluates if the collateral is a Mortgage or not.
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Conditions associated with the gateway
Yes: If the collateral is a mortgage, the case continues to the legal
procedure sub-process.
No: If the collateral is not a mortgage, the cases continues to the Collateral
documentation activity.
Legal procedure
Description
Sub process that performs the necessary tasks for the mortgage collateral. It provides
for the activities for receiving documentation regarding the property and registering
the mortgage that secures the debt.
Title Study Ok?
Description
Validates if the titles study was satisfactory
Conditions associated with the gateway
Yes: If the titles study was satisfactory, the case continues to verify collateral
registration.
No: If the titles study was unsatisfactory, the sub-process finishes.
Collateral Documentation
Description
In this activity, all the documents required to validate the collateral are shown and the
user must enter if they are delivered and need authorization.
Performers
Business Advisor
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Form
Duration
2 hours
Requires Authorization?
Description
Validates whether one or more of the requested documents require authorization.
Conditions associated with the gateway
Yes: If at least one document requires authorization, the case continues to
the Authorize documentation activity.
No: If no documents require authorization, the case continues to the Verify
collateral registration activity.
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Authorize Documentation
Description
The documentation that requires authorization is reviewed and a decision is given. If
any document is not authorized the user should record their observations.
Performers
Document Authorizer
Form
Duration
2 hours
Authorized?
Description
Validates if the documents were authorized.
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Conditions associated with the gateway
Yes: If the documents were authorized, the process continues normally.
No: If the documents were not authorized, the process returns to the
Authorize documentation activity.
Verify Collateral Registration
Description
As a final step of the process, the collateral registration is verified, resulting in
authorization or cancellation.
Performers
Collateral Manager
Form
Duration
4 hours
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Authorize Collateral registration?
Description
Evaluates if the legal area authorized the registration or constitution of the collateral in
the Core Banking system.
Conditions associated with the gateway
Yes: If the collateral was authorized, the sub-process ends.
No: If the collateral was not authorized, the sub-process informs this
situation and then ends.
Register Collateral
Description
The collateral Information is sent to the core system via interface to make the official
record and its constitution.
Implementation
Web Service
Register collateral documents
Description
Associated documents to the collateral are recorded to verify that they have been
submitted and approved, if necessary.
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Legal procedure
Description
Sub process that performs the necessary tasks for the mortgage collateral. It provides
for the activities for receiving documentation regarding the property and registering
the mortgage that secures the debt.
Process Elements
Payment and Documentation
Description
Opens two independent parallel paths to allow receiving payments and
documentation.
Payments
Description
Payment of the appraisal and review of titles are recorded.
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Form
Request Documentation
Description
In this activity, the user requests the documents needed for the study of the title to the
costumer.
Performers
Lawyer
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Receive Documentation
Description
The documentation provided by the client is reviewed and a decision is given as to their
completeness and that they correspond to the request.
Form
Title Study Result
Description
In this activity the results of the study analysis of property titles are recorded.
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Performers
Lawyer
Form
Duration
4 hours
Title Study Ok?
Description
Validates if the Title study is satisfactory
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Conditions associated with the gateway
Yes: If the study is satisfactory, the sub-process continues to send the title
indeed to notary.
No: If the study is unsatisfactory, the sub-process ends.
Send Title Deed to Notary
Description
The title deed signed by the client and reviewed by the lawyer assigned to the case, is
included to give an approval or comments to be adjusted.
Performers
Lawyer
Form
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Duration
4 hours
Title Deed Reception
Description
This event records the arrival of the Title Deed with the registration Information.
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Form
Comments on the Title Deed
Description
Validates whether the title deed needs correction or is complete, to continue with the
process.
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Conditions associated with the gateway
Yes: If the lawyer included comments to correct the Title Deed, the case title
must be reviewed and sent to notary again.
No: If the lawyer did not include comments to correct the Title Deed, the
sub-process ends.
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Delivery
Version: 1.0
Author: Bizagi Limited
Description
The Delivery process handles the disbursement of the approved amount for each
product, including the following items:
Define Payment: Specifies when the disbursement will be made or whether to make
several payments at different times.
Final Disbursement: This can be done through a transfer to an account or a cashier's
check.
Charge Fees: Define the type of commissions and fee amounts approved for each
product subtype.
This Information should be recorded in the system that handles the products of the
bank.
The process interacts with the Core Banking system to register the product (s)
requested.
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Summary Form
Process Elements
Product Type
Description
Depending on the Product Type, the process will continue with the corresponding
activity.
Conditions associated with the gateway
Credit Card, Increased Limit: The product is a Credit Card or Increased limit.
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Loans: The product is a Loan.
Accounts: The product is an Account.
Account Registration
Description
If the product type is an account, the Information is sent to the Core System via
interface.
Implementation
Web Service
Credit Card
Description
Opens the process of Credit Card registration and Increased Limit in the system
handling the products.
Process
Credit Card
Debt Purchase?
Description
Evaluates if debt purchase was selected
Conditions associated with the gateway
Yes: If debt purchase was selected, the sub-process continues to the Define
disbursement activity.
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No: If debt purchase was not selected, the sub-process updates the status
of the products and then ends.
Define Disbursement
Description
In this activity, the user defines the disbursement method of the approved amount, as
well as the dates of disbursement. The process supports multiple disbursements for
each product.
Performers
Business Advisor
Form
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Duration
4 hours
Associated Insurance?
Description
Evaluates if the product has associated Insurance
Conditions associated with the gateway
Yes: If the product has associated Insurance, the sub-process continues to
the Recalculate insurance activity.
No: If the product has not associated Insurance, the sub-process continues
normally.
Recalculate Insurance
Description
If the products have associated insurance, they should be recalculated in this activity.
Performers
Insurance Manager
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Form
Duration
2 hours
Register Insurance
Description
The associated insurance is sent to the core system, via interface.
Implementation
Web Service
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Debt Purchase?
Evaluates if debt purchase was selected
Conditions associated with the gateway
Yes: If debt purchase was selected, the sub-process continues to disburse
the requested amount.
No: If debt purchase was not selected, the sub-process registers the product
and then disburses the requested amount.
Register Product
Description
Once the product has been approved and the disbursements have been defined, the
product Information is sent to the Core System of the entity.
Implementation
Web Service
Disbursements
Description
This Sub process is made to implement the disbursement defined and scheduled on
the dates indicated. It creates an independent process for each scheduled
disbursement.
Process
Disbursement
Type
Multi-Instance: One case for each disbursement
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Update product state
Description
The Product Information is updated according to whether it was disbursed correctly or
not. With this Information, the Personal Loans Request process defines the path to
follow.
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Credit Card
Version: 1.0
Author: Bizagi Limited
Description
The process allows the creation of new Credit Cards or the Increase of limits in the Core
Banking system. Registration does not include the actual delivery of the plastic to the
client.
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Process Elements
Increase Limit
Description
Evaluates if the Credit card is a new one or if it is for an Increase in the Limit of an
existing one.
Conditions associated with the gateway
Yes: The product is Increase Limit.
No: The product is a new credit card.
Credit Card Registration
Description
This interface is to send the Information to create the credit card on behalf of the
Borrower.
Implementation
Web Service
Increase Limit
Description
This interface is made to send the Information to increase the limit of the selected credit
card on behalf of the Borrower.
Implementation
Web Service
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Disbursement
Version: 1.0
Author: Bizagi Limited
Description
The objective of the process is to inform the relevant area of regarding the
disbursement of the approved amount for the product. The disbursements can be
made by check or wire transfer.
Process Elements
Disbursement Date
Description
The timer waits until the date of disbursement selected by the user, is reached.
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Disbursement Method
Description
Validates the selected disbursement method.
Conditions associated with the gateway
Check: The disbursement is made by check.
Transfer: The disbursement is made by Transfer .
Notify Disbursement by Check
Description
Bizagi sends a notification alerting the disbursement by check to the user that defined
the disbursement.
Script
Kindly prepare the product disbursement according to the following Information:
Request number:
Product type:
Approved amount:
Disbursement date:
Regards, Bizagi Template Bank
Notify Disbursement by Transfer
Description
Bizagi sends a notification alerting the disbursement by transfer to the user that defined
the disbursement.
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Script
Kindly prepare the product disbursement according to the following Information:
Request number:
Product type:
Approved amount:
Account type:
Account number:
Disbursement date:
Regards, Bizagi Template Bank
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Customer Orientation
Version: 1.0
Author: Bizagi Limited
Description
The Personal Loans Request process covers two possible scenarios: one focused on the
commercial side, where each application commences by means of the sales force
oriented towards a customer, in their decision to acquire credit products. In this case,
it begins through Customer Orientation. The other scenario does not consider the
commercial stage but a case is created directly through the Personal Loans Request
process to create the application for products.
The purpose of the Customer Orientation process is to determine if the current
payment capacity of the customer will enable the payments for the credit products
requested to be covered. In accordance with the record of the initial Information of
the customer (Marital status, Source of Income and Expenditure), it proceeds to check
if this has any other application of Customer Orientation in progress and to the
calculation of Payment Capacity.
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If the Payment Capacity value calculated is different from Zero or a negative number,
it proceeds to record the products in which the applicant is interested. In parallel, it
controls that the payment capacity calculated is sufficient to cover the related products.
If the applicant wishes to continue with the application, he/she is informed by means
of a letter, of the documents required to commence with the corresponding process.
This waiting period is handled by a parameter set to wait for this documentation.
If the timescale expires and the documents have not been received, the current
Customer Orientation case will be closed. Otherwise, according to the social segment
that the applicant belongs, a sub-process of Credit Application is originated.
Default Form
Process Elements
Register Applicant Information
Description
The commercial consultant records the basic Information of the applicant, including
financial Information.
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Performers
Business Advisor
Form
Duration
1 Hour
Orientation in progress?
Description
This gateways evaluates if the applicant has already an orientation in progress
Conditions associated with the gateway
Yes: If the applicant already has an orientation in progress, the case closes.
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No: If the applicant already has not an orientation in progress, the case
continues normally.
Payment Capacity
Description
The system checks the payment capacity of the applicant to ensure it is not negative
or zero, if it is, the process cannot continue.
This is carried out by invoking an external system asynchronically. That is, the task is
retried the number of times that has been defined and can be retried by the
administrator in case of error.
For testing purposes, the Web Service consumed by this credit process, returns the
value of payment capacity corresponding to the difference between the values of
monthly income and expenditure.
Implementation
Web Service
Negative Payment Capacity
Description
This gateway evaluates the result of the payment capacity analysis.
Conditions associated with the gateway
Yes: If the payment capacity is negative, the case ends.
No: If the payment capacity is not negative, the case continues to the Offer
Products activity.
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Offer Products
Description
The business advisor offers a package of products to the applicant. The applicant has
the possibility of selecting one or more of the products.
A list of the documents required is generated in order to approve the product request.
Furthermore, a repayment table is calculated depending on how the repayments are
to be made for the requested credit.
Performers
Business Advisor
Form
Duration
2 Hours
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Continue Request
Description
This gateway evaluates the selection made by the applicant in the Offer Products
activity.
Conditions associated with the gateway
Yes: If the applicant decided to continue with the request, the process
continues normally.
No: If the applicant decided not to continue with the request , the case
closes.
Event Based Gateway
Description
In this gateway the system waits for an assigned user to execute and progress the
Continue Request event or that the waiting period expires.
The event that is executed first annuls the other, such that if the waiting period expires,
the case is closed, but if the decision is to continue with the application, the case will
go to the Personal Loans Request process.
Continue Request
Description
The applicant accepts the conditions of the application and delivers the required
documentation to be able to continue with the process.
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Form
Personal Loans Request
Description
Main process where applications for credit products are created for individuals, via the
channels of banking entities. Each request can include one or more products, among
which are: Consumer Credit, Car Loans, Mortgages, Credit Cards, Credit Card limit
increases and Credit Card balance transfers. For more Information please refer to
paragraph 1 in this document.
Process
Personal Loans Request
Update process state
Description
Updates the process state so if the case must be closed, applicants don't have requests
in process and the case state is Closed.
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Waiting Time
Description
Maximum waiting period to continue with the application. The maximum value is a
parameter adjustable through the vocabulary of the process, and is assigned when the
timer token is created.