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Personal Skills Development

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Master of Business Administration

Personal Skills DevelopmentOperational Activity, Portfolio and Critical Reflection

Supervised By Submitted By Submitted To Word Count

STEPHEN HUMPHREY STU 22782 IBAM 4,366

Submission Date 25 July 2011

ContentsContents................................................................................................................ 2 Group or Team.......................................................................................................4 1.1 Was It Group or Team?.................................................................................4 1.2 Relationship between the objectives of task and individual role and objectives........................................................................................................... 5 1.3 Interactions with Colleagues.........................................................................6 1.4 What do I do differently and why?................................................................7 Portfolio................................................................................................................. 8 2.1 Summary of PDP...........................................................................................8 2.2 Review of Activities and Resources Used.....................................................9 2.2.1 Resources...............................................................................................9 2.2.2 Activities...............................................................................................10 2.3 Review of the Skills developed...................................................................11 2.3.1 Communication skills............................................................................11 2.3.3 Leadership Skills...................................................................................12 2.3.3 Entrepreneurship..................................................................................12 2.4 Detailed Evidence for the portfolio.............................................................12 3. Critical Reflection.......................................................................................13 Reference............................................................................................................ 16 5. Appendix 1.......................................................................................................18 5.1 Skill Audit....................................................................................................18 5.2. PDP............................................................................................................ 20 5.3 SWOT Analysis............................................................................................22 6. Appendix 2.......................................................................................................23 6.1 Feedback.................................................................................................... 23 6.2 Student Assessment Feedback...................................................................24 6.3 Group Member Feedback............................................................................27 7. Appendix 3.......................................................................................................28 7.1 LSH Agenda 1.............................................................................................28 7.2 Agenda LSH 2.............................................................................................29 7.3 Pictures LSH................................................................................................30 7.4 Principal Email LSH.....................................................................................30 7.4 Testimonial.................................................................................................31 8. Appendix 4.......................................................................................................33 8.1 Learning Log...............................................................................................33

8.2 Face book Scribed and LinkedIn.................................................................39 8.3 Learning Style............................................................................................39 8.4 Learning Profile...........................................................................................39 8.5 Belbin Score Card.......................................................................................40 8.6 Weekly Planner...........................................................................................42 9. Appendix 5.......................................................................................................45 9.1 Resources Used..........................................................................................45 9.2 List of Journal Used During MBA.................................................................47 9.3 List of Books & Article Used........................................................................47 9.3.1 Leadership............................................................................................47 9.3.2 Communication....................................................................................48 9.3.3 Entrepreneurship .................................................................................48 9.4 Mind tool Test.............................................................................................49

Group or TeamI have joined Tesco Bow Road as a Customer Service Assistant in October 2010. The store is amongst top two in group 34 of Tesco. However it was facing problem related to the increasing percentage of the waste and shrink. During the month of February 2011, the store administration faced a huge pressure from top level management to control the waste and shrink percentage due to which store management was forced to bring a change by cutting down its daily expenses and the rota for employee. In order to control the waste and shrink percentage the store manger decided to appoint the workforce which was responsible for the investigating the reason behind the problem and to come up with the solution. Along with this the team was held responsible for the implementing the company rule and procedure to help in minimising the waste and shrink (two months time). 1.1 Was It Group or Team? According to Gard (2009) word group and team are used interchangeably however there are many identified difference between two. Katzenbach and Smith (1993) defined the team as small number of people with complementary skills, who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable. Saiyadain (2003) stated that team is a purposeful entity, which is built to achieve collective output, which is meaningful to members and organisation. He further argued that team member are interdependent due to complimentary skills and there success depends on their individual and collective work. Group take responsibility on individual output, whereas team takes responsibility on collective output. Alison Hardingham (1995) argued that shared goal or goals are the difference between team and group. He further stated that goals are to be understand by all team members and joint team effort need to be collaborated. Lussier (2009) stated that in group one leader makes decision while in team its shared leadership. He further stated that in group members are rewarded on individual performance only, whereas in team members are awarded individually and group performance.

It is very evident from the above literature that it was team work in our case, because there were having extensive communication and meeting for problem solving. We were dependent on each other for the success of the project, although we were having individual objective which we have align to achieve organisational objective and all these were done by mutual collaboration. Duties and responsibilities were assigned and we were made accountable for results. 1.2 Relationship between the objectives of task and individual role and objectives The objective of the task was to identify the reasons behind the shrink and waste, and come up with solutions; also the purpose of this team was to insure the proper implementation of company standards and procedure in controlling the problem. When I was selected as the team member for the task, I realised that it is a great opportunity for me to test my skills and knowledge. During my MBA I decided to improve my communication skills, Leadership skills including managing and motivating people, and entrepreneurship (negotiating skills). So my personal goal was to test my above skills and helped in enhancing my other existing skills like problem solving, planning and time management. The task not only helped me in realising my own objectives, it also helped me in linking my objective with organisation. For example there were many trainees in the stores and it was observed that one reason for waste was not proper rotation by the trainees. Being a part of team it was my responsibility to guide them and motivate them for following procedure of company. I tried to use the knowledge gain at my college regarding motivational theory. Like motivation by encouragement, reward in term of permanent job on the basis of performance etc. While working in team we were planning our daily task and prioritise them, there was intense communication between the team during the time. We motivated each other help and supported each other to complete the task in time. This helped in improving my communication, interpersonal, time management and part of leadership skills. My Belbins test result was Resource investigator and shaper, and my learning profile was showing inclination to

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