Personalisation& E-Marketplaces for Care

Miranda Huntley

Procurement Officer,Strategic Commissioning & Procurement Services

19 July 2012

 Department of Health vision

 • Secure the best outcomes

• People should hold the choice and control about their care.

• Personal budgets and direct payments• Care is a uniquely personal service.

• People’s dignity and freedom • Quality of life is enhanced.

• DoH vision is to make sure everyone can get the personalised support they deserve.

 Autonomy

 • People need information and advice.

• Lack of good, accessible information is a real concern for people.

• Councils’ role is to ensure that everyone can get the information and advice they need.

• People funding their own care need information and guidance to help plan how their

care needs are met.

Draft Care & Support Bill

•We can expect 1.4m more people to need care and support in the next 20 years

•Provide information & advice to help people…what services are available locally, how to

access the services….•Everyone should have a personal budget as part of their care and support plan…made as a direct

payment•Promote the diversity and quality of local

services….

What is an E-marketplace?

•A hosted or web-based application that facilitates trade between various parties (ie

Council, end users & Providers)•Shoppers (Service Users / Commissioners) search for goods and services, may compare with similar items, and may add to shopping

basket to facilitate payment•Providers can use electronic catalogues to

display their goods & services•Can be used as a communication channel

between providers, end users and the Council

The E-marketplace

May be a catalyst to change but isn’t the change itself. In Harrow, the e-

marketplace has been used as a tool to help deliver their overall transformation

project.

There are things we need

Leisure

Care

Socialisation

Other forms of support

Equipment

Housing

And there are ways of choosing these things …

A SolutionTrip Advisor/Monitoring

Lastminute.com

Acute Trusts

Non Traditional SolutionsCentre Parcs/ Pubs

A Solution• An e-marketplace that allows

individuals/brokers to interact with the market and select the care they want based on outcomes

• One place to go for information and sourcing of care

• Allow multiple suppliers to offer a bespoke care solution

• Somewhere to monitor a personalised budget

A Solution• A real time solution• A solution that deals with care for children and

adults (and transitioning between the two)• Easy to use for individuals/brokers and providers• Support for those that need it• Secure portal that individuals are comfortable with• Available for self funders as well as those with a

personalised budget• Access to free services, not just for buying

A Solution•Choice, the kind of care we want and as

wide a choice as possible•Simplicity/familiarity – we’re not IT experts

•Innovation•Flexibility and accessibility

•Management information and reporting tools

Use of E-marketplacesSeveral Councils are already using them eg Birmingham, Stockport &

Harrow

15 Councils in the Yorkshire & Humber areas will implement over the next 15

mths – Doncaster has gone live.

In the pipeline….

Manchester City Council

Hertfordshire

Examples of E-marketplaces:

•Stockport Metropolitan Borough Council (Quickheart)

•Harrow Council (Shop4support)

Stockport Council

Information & advice

Harrow Council

Find local groups & activities

Search & shop

Benefits for providers

•Information on services you provide in a user friendly format

•Your own on-line store•Access to new markets eg self funders & personal

budget holders and other areas & regions.•Easy communications & transactions with new &

existing customers•Save money & time with automated invoicing

•On-going support & assistance

Engagement with providers

Would involve workshops on how to:

•Market yourselves•Costings and what to charge

•What services to offer

Bristol’s plans

•Market research •Learning from other Authorities

experiences.

•Project planning to understand

resources / timescales involved.

Thank you.

Any questions?