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PERSONALITY DEVELOPMENT-II
Interview Management Skills
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PREVIEW
Preparation.
Facing the interview. Closing the interview.
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A Successful Interview
You have the tools to always have the advantage in an
interview.
You should always be able to communicate your strengths
whether you are asked or not.
You want to be perceived as adding the most value to the
organization.
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Good preparation requires time, thought,
organization, and practice.
The interview is a dialogue. This is an opportunity to exercise power.
You decide what you reveal about yourself
and how you present and deliver theinformation.
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Communication is both Verbal and Non-Verbal
What you say is only seven percent of your
communication -- word choice.
How you say the words accounts for 38%
of your communication -- vocal tone, inflection, rate,
volume and pitch.
Non-verbals account for 55% of your communication --posture, gestures, facial expressions, and body
movements.
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The Magic Pills
Eye contact
Smiling Handshake
Greeting
Posture
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12 x 12 x 12 Theory
People judge you first from 12 feet away;
Then they judge you from 12 inches away;
And then they judge you based on the first12 words out of your mouth.
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You have only one objective in an interview:
To convince the interviewer that you cansuccessfully do the job and become a desirable
part of the organization.
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Four things you should do
Prepare well prior to the interview.
Research information about the company using contacts, the Internet, or library
resources
Review possible interview questions
Practice interviewing
Dress professionally a business suit is always a best bet.
Arrive early ten to fifteen minutes is sufficient.
Be prepared to ask at least two questions.
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Three things you should know
You must know exactly what you want to do anything less is lack of focus.
You must know about the organization and the field in which it operates,
how the organization is structured, its major activities, and its plans for the
future. This information is usually obtained from the companys website orthrough the Office of Career Development.
You must know specifically what you can do for the organization.
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Before the Interview
Research the company.
Look at the company website.
Look at the parent companys website.
Review business newspapers and magazines.
Check the local library and on-line resources for news articles.
Review a competitors brochure or website.
Check with professional organizations.
Talk to employees of the company.
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Company Industry and Product Line(s).
Major products, brands, and services
Products/services in greatest demand
New technologies impacting the industry
Basic trends and growth in the industry
Standing in the industry
Major competitors
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Financial Health
How is the company doing?
Is the company growing?
Is the company in the midst of layoffs or cutbacks?
Does the company have a history of layoffs?
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Convincing the interviewer..
To convince the interviewer you can successfully do the job and become a
desirable part of the organization.
Prepare a list of the points about yourself that you want to cover in the
interview:
Accomplishments on the job or personal
Applicable education and training
Important prior job or internship experience
Personal traits
Professional skills
Commit these to memory. They are absolutely essential items you must
discuss
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Write down and memorize two or three success stories or accomplishments:
Problems you met and solved
Recognized successes and accomplishments
Earned promotions, recognition, or awards
Innovative approaches, creativity in finding solutions
Cost saving ideas and results achieved
Have these ready for use at appropriate times during the interview.
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The Receptionist and the Secretary
Greet everyone you meet with a friendly smile and respect.
Research indicates that two-thirds of bosses say that the
opinions of their receptionists and secretaries influencethem.
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Components of an Interview
The typical interview has four components.
1. Opening, rapport building, and agenda setting.
2. Interpersonal, chemistry building and giving information
about yourself.
3. Organizational fit and asking questions of the interviewer.
4. Closing.
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Types of Interviews
The most common types of interviews are.
Behavioral Interviews
Competency Interviews
Group or Panel Interviews
Telephone Interviews
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Behavioral Interviews
Obtain information about how you behaved in prior
situations to assess your likelyfuture performance.
Avoid vague and abstract answers.
Lead off questions with:
Give me an example of
Describe a situation when
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Behavioral Interviews
Follow a pattern:
pre-planned, structured and consistent
focused
directed towards seeking specific information
open-ended
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Answering..
Use the STAR technique
STAR is an acronym for situation, task, action, and
results.
Used to create accomplishments and success
stories.
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The STAR Technique
STAR is an acronym for
Situation
Describe the situation. Task
What were you required to do?
Action
What action did you take? Results
What were the results of your actions?
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Five Popular Behavior-Based Questions
Give me a specific example of a time when you sold your
supervisor or professor on an idea or concept.
(Shows negotiation and persuasive skills)
Describe the system you use for keeping track of multiple
projects.
(Shows organization and prioritizing skills)
Tell me about a time when you came up with an innovative
solution to a challenge your company or class was facing.
(Shows creativity and imagination)
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Describe a specific problem you solved for your
employer or professor.
(Shows problem-solving and decision-making skills)
Describe a time when you handled a disgruntled
customer.
(Shows communication and customer service skills)
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TOP TEN NEGATIVE FACTORS
EVALUATED BY INTERVIEWERS
Poor personal appearance
Lack of planning for career no purpose, goals, or focus
Lack of confidence and poise nervousness
Overemphasis on compensation as the deciding factor
Making excuses for unfavorable events in work history
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Lack of tact, maturity, and courtesy overbearing or egotistical
behavior
Condemnation of past employers
Failure to look the interviewer in the eye
Limp handshake
Failure to appreciate the value of experience
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SOME DOs AND DONTs
CONCERNING INTERVIEWING
DO Carry extra copies of your resume and copies of your references.
Greet the interviewer by last name and be sincerely glad to meet him or her.
Look the interviewer in the eye.
Wait to be offered a seat before sitting down.
Conduct yourself as if you are determined to get the job.
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DONT Chew gum, smoke, or eat.
Lie or exaggerate.
Answer with a simple yes or no. Give examples that help portray
your point.
Inquire about salary or other benefits during the first interview.
Make derogatory remarks about your last or present employer.
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Beginning the interview
Time is limited (often only 30 minutes). You want to
make your points. If the interviewer continues with small
talk after the warm-up period, swing the conversation
into your skills and accomplishments as quickly as youcan.
If it gets stressful, remain clam, patient, reasonable, and
gracious.
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During the interview
Minimize time on non productive questions and answers.
When you make a point, stop. Try not to ramble on,
especially when trying to fill a silence.
Watch for the interviewers cues, including gestures,
expressions, remarks, and body language for feedback.
Listen actively and carefully.
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Ending the interview
Summarize your strongest qualifications for the job in a brief final statement.
Express your enthusiasm for working with the organization. If you really wantthe job, tell them! Many candidates dont do this; employers remember the
person who sincerely and enthusiastically asks for the job.
Thank the interviewer for an interesting, informative interview.
Make sure both of you agree on what the next step will be.
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After the interview
Write down the names of the people you met and any other information you
learned. Dont trust this to memory it is vital that you have everything correct,
including the spelling of their names. The easiest way to do this is by asking for a
business card.
Note what strengths and weaknesses about yourself came out in the interview, and
what went well and what didnt. This can help in future interviews and will aid in
writing the thank you letter.
You must, within 24 hours after the interview, write a thank you letter/mail to theperson or persons who interviewed you. Unless you go back for further interviews,
this is your last chance to sell yourself to the organization. You should briefly cover
your strong points in the thank you letter.
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Thank you
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