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8/9/2019 Personnel Management - Overview
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Personnel ManagementPersonnel Management
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OrganizationOrganization ±± Structured grouping of Structured grouping of individuals into unified and commonindividuals into unified and common
effort.effort. InformalInformal ±± loosely knitloosely knit
FormalFormal ±± highly formalised authorityhighly formalised authorityrelationship, prescribed workrelationship, prescribed workbehaviorbehavior
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Nature of organizationNature of organization
SmallSmall ±± largelarge
SimpleSimple -- complexcomplex
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Organizational objectivesOrganizational objectives
Relatively constantRelatively constant
ModifiedModified ±± changing needs andchanging needs andcircumstancescircumstances
MultipleMultiple
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Importance of objectivesImportance of objectives
Human are goal directed.Human are goal directed.Organizational goal invest work withOrganizational goal invest work withmeaningmeaning
Objectives serve as standards forObjectives serve as standards formeasurementmeasurement
Setting and acceptance leads to coSetting and acceptance leads to co--
operation & cooperation & co--ordination and self ordination and self ±±regulated behaviorregulated behavior
Serve as guidelineServe as guideline
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A well run organization works out a setA well run organization works out a setof rules called policies, programmes,of rules called policies, programmes,
rules, regulations, procedures orrules, regulations, procedures orguideline and sanction to achieve itsguideline and sanction to achieve itsgoalsgoals
Purpose :Purpose :
Not to restrict creativityNot to restrict creativity
Assist in accomplishmentAssist in accomplishment
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ResourcesResources -- 4 Ms4 Ms
MoneyMoney
Material (raw /semi manufactured)Material (raw /semi manufactured)
Machinery (fixed assets and plants)Machinery (fixed assets and plants) menmen
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People at workPeople at work ± ± Human Factor Human Factor
InterInter--relatedrelated
InterInter--dependentdependent
InteractingInteracting
Physiological, psychological,Physiological, psychological,
sociological and ethical componentssociological and ethical components
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DiversityDiversity
SimilaritiesSimilarities ±± DissimilaritiesDissimilarities
NeedsNeeds
DrivesDrives GoalsGoals
ExperienceExperience
TraitsTraits MotivesMotives
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Central ResponsibilityCentral Responsibility
CoCo--ordinate resourcesordinate resources
Combined effortsCombined efforts
Behavior and performance (self Behavior and performance (self /others) /others)
Organizational & Individual needsOrganizational & Individual needs
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RelationshipsRelationships
Management & workersManagement & workers
Between workersBetween workers
Between managerial personnelBetween managerial personnel With members of organization & With members of organization &
communitycommunity
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Importance of PersonnelImportance of Personnel
ManagementManagement Social SignificanceSocial Significance ±± social needs, balancesocial needs, balance
demanddemand ±± supply, suitable employmentsupply, suitable employmentleading to psychological satisfactionleading to psychological satisfaction
Professional significanceProfessional significance ±± EmployeeEmployeedignity, healthy relationship fordignity, healthy relationship for
effectiveness, Improving skills andeffectiveness, Improving skills andcapacity, correcting errors of wrongcapacity, correcting errors of wrongpostings and proper reallocation of work.postings and proper reallocation of work.
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Significance for individual enterpriseSignificance for individual enterprise
±± Right attitude, effective utilizationRight attitude, effective utilizationof resources, securing willing coof resources, securing willing co--operation of employeeoperation of employee
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Personnel ManagementPersonnel Management
The field of management which dealsThe field of management which dealswith planning, organizing, leadingwith planning, organizing, leadingand controlling of various operativeand controlling of various operativefunctions of procuring, developing ,functions of procuring, developing ,maintaining and utilizing labour forcemaintaining and utilizing labour forceso as to achieve objectives of so as to achieve objectives of
organization, personnel andorganization, personnel andcommunitycommunity
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It is the process of attracting,It is the process of attracting,retaining & motivating involving allretaining & motivating involving allmanagermanager ±± line and staff line and staff
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StakeholdersStakeholders
OwnersOwners
EmployeesEmployees
CustomersCustomers CreditorsCreditors
CommunityCommunity
SuppliersSuppliers GovernmentGovernment
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Establishing HR¶s RoleEstablishing HR¶s Role
StrategicStrategic
LegalLegal
OperationalOperational
Strategic
Tactical
AdviseControl
Business
Partner Consultant
Administrative
SupportPolicy
Policeman
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RoleRole
Conscience role of humanitarianConscience role of humanitarian
CounsellorCounsellor
MediatorMediator SpokespersonSpokesperson
Problem solverProblem solver
Change agentChange agent
Support to line functionSupport to line function
Last stopLast stop
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Personnel RolePersonnel Role ±± Advisory, T&D,Advisory, T&D,Manpower planning andManpower planning andMeasurement and assessment of Measurement and assessment of
individual and group behaviorindividual and group behavior Welfare RoleWelfare Role -- Research inResearch in
personnel and organizationalpersonnel and organizational
problems, managing servicesproblems, managing services(Canteen, Bus etc.) and Group(Canteen, Bus etc.) and Groupdynamicsdynamics
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Administrative Roles : Time keeping,Administrative Roles : Time keeping,Salary and Wage administration,Salary and Wage administration,Maintenance of records, ManMaintenance of records, Man--machine relationship.machine relationship.
FireFire--Fighting : Grievance handling,Fighting : Grievance handling,Settlement of disputes, HandlingSettlement of disputes, Handling
disciplinary action, Collectivedisciplinary action, Collectivebargaining etc.bargaining etc.
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HR¶s strategic contributionHR¶s strategic contribution
IndependentIndependent
IntegratedIntegrated
An AddAn Add--onon
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Integration of interestIntegration of interest
EmployeesEmployees
RecognitionRecognition
DevelopmentDevelopment
Economic securityEconomic security
Interesting workInteresting work
Safe, healthySafe, healthy
working conditionworking condition Acceptable hoursAcceptable hours
of workof work
ManagementManagement
Lowest unit personnelLowest unit personnelcostcost
Maximum productivityMaximum productivity
Available & stableAvailable & stableemployeesemployees
Employees loyaltyEmployees loyalty High employee moraleHigh employee morale
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Alignment with corporate Life Cycle Alignment with corporate Life Cycle
Time
Productivity
Startup
Growth
MaturityDecline
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Qualities of Personnel Manager Qualities of Personnel Manager
Creative thinkerCreative thinker
Problem solving techniquesProblem solving techniques
Sense of vocation and faith inSense of vocation and faith inhumanityhumanity
Leadership, social responsibility andLeadership, social responsibility andsocial justicesocial justice
Integrity to invoke faithIntegrity to invoke faith Capacity of persuasion, patience andCapacity of persuasion, patience and
tolerancetolerance
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Friendly, approachableFriendly, approachable
InitiativeInitiative
Readiness to coReadiness to co--operateoperate Promptitude in giving feedbackPromptitude in giving feedback
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Skills & Competencies in HRSkills & Competencies in HR
Depend on HR roleDepend on HR role
Eg Marketing Skill : To sell HR servicesEg Marketing Skill : To sell HR services& obtain recognition of HR¶s& obtain recognition of HR¶s
contribution.contribution.Organization DesignOrganization Design ±± To facilitateTo facilitate
change to structurechange to structure
Core, Specific skill, Knowledge & Core, Specific skill, Knowledge & experience.experience.
Evidence of CompetenceEvidence of Competence ±± behavioralbehavioraldescriptors.descriptors.
Identifying skill gaps and future needsIdentifying skill gaps and future needs
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Functional areas of PersonnelFunctional areas of Personnel
ManagementManagement
Organizational Planning andOrganizational Planning andDevelopmentDevelopment
It is concerned with division of allIt is concerned with division of alltasks to be performed intotasks to be performed intomanageable and efficient units andmanageable and efficient units andproviding for their integrationproviding for their integration
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Staffing and DevelopmentStaffing and Development
-- Analyzing present and futureAnalyzing present and future
vacancies due to retirements,vacancies due to retirements,discharges, transfer, promotions, sickdischarges, transfer, promotions, sickleave etc.leave etc.
-- Attracting qualified and competentAttracting qualified and competentpersonnel, identifying their sourcespersonnel, identifying their sourcesand attract large number of potentialand attract large number of potential
applicantsapplicants-- Development of selection policies,Development of selection policies,procedures and evaluation of potentialprocedures and evaluation of potentialemployees in terms of jobemployees in terms of jobs ecifications ecification
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Training and DevelopmentTraining and Development
A process concerned with increasingA process concerned with increasingthe capabilities of individuals /the capabilities of individuals /groups so that they can contributegroups so that they can contribute
effectively towards achievement of effectively towards achievement of organizational goals.organizational goals.
-- Determine training needs at all levelsDetermine training needs at all levels
-- Self initiated activitiesSelf initiated activities
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Compensation, Wage and SalaryCompensation, Wage and Salaryadministrationadministration
Job evaluationJob evaluation
Wage and Salary program (ability of Wage and Salary program (ability of organization to pay, cost of living,organization to pay, cost of living,
supply and demand condition of supply and demand condition of labour, wage and salary in otherlabour, wage and salary in otherorganizationorganization
Incentive (Monetary and nonIncentive (Monetary and non--monetary)monetary)
Performance appraisal & motivationPerformance appraisal & motivation
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Employee services and benefitsEmployee services and benefits
-- Safety ProvisionSafety Provision
-- Employee counsellingEmployee counselling
-- Medical servicesMedical services
-- Recreational and other welfareRecreational and other welfare
activitiesactivities-- Fringe benefits and supplementaryFringe benefits and supplementary
itemsitems
Employee recordsEmployee recordsQualifications, interest, aptitude,Qualifications, interest, aptitude,
performance, results of performance, results of test/interviews, leave promotions,test/interviews, leave promotions,
rewards/punishmentrewards/punishment
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Labour relationsLabour relations
-- Grievance handling policyGrievance handling policy
-- Rules & regulations for discipline.Rules & regulations for discipline.-- Acquire and comply with labour lawsAcquire and comply with labour laws
and acquaint line managers withand acquaint line managers with
provisions directly concerned withprovisions directly concerned withorganizationorganization
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Personnel Research and AuditPersonnel Research and Audit
--A
systematic inquiry into anyA
systematic inquiry into anyaspect of aspect of broad questionbroad question of how toof how tomake moremake more effectiveeffective organizationorganizationpersonnel programmes.personnel programmes.
-- Procedures, policies & findingsProcedures, policies & findingssubmitted to top executivesubmitted to top executive
-- DataData about quality, wages,about quality, wages,productivity, grievances, absenteeismproductivity, grievances, absenteeismlabour turnover, strikes, lock outs,labour turnover, strikes, lock outs,accidents to top management.accidents to top management.
-- Morale & attitudeMorale & attitude surveyssurveys
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Perception of HRPerception of HR
IneffectiveIneffective ±± effectiveeffective
InefficientInefficient ±± efficientefficient
UnawareUnaware ±± responsiveresponsive
RemoteRemote ±± friendlyfriendly
Self containedSelf contained ±± Aware of businessAware of business
SeparateSeparate ±± Integrated with businessIntegrated with business
Pace followerPace follower ±± Pace setterPace setter
Adds nothingAdds nothing ±± contributes tocontributes tobusinessbusiness