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Perspectives from Award-Winning Government CIOs How to be a Better CIO: Thinking Beyond the Bottom Line John Miri Editor-in-Chief Center for Digital Government Sponsored By:
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Perspectives from Award-Winning Government CIOs
How to be a Better CIO: Thinking Beyond the Bottom Line
John MiriEditor-in-ChiefCenter for Digital Government
Sponsored By:
The focus of our discussion
Let’s talk about you. Maybe you are a CIO already, or you
aspire to become one as a career goal. You have the
“leadership bug” and you want to make a
difference for your community. In this unique and
interactive presentation, you will have the chance to learn the
secrets of some of the most award-winning, budget-
balancing, project-delivering CIOs in the nation.
What did he say about the “Bottom Line,” again?
Business driven IT strategy, planning and execution
Reports of a recovering national economy are certainly cause for optimism, but…
Governors, mayors, school superintendents, federal officials, chief financial officers and chief technologists remain in
dire financial straits.
Critical government services are
at risk.
What services are at risk?
Educator qualitySpeedy/fair trials
1st responder response time
Human services
case management Job training
Safety and compliance
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
47%
47%
31%
45%
41%
40%
37%
24%
% of Counties…..
Delayed purchases and repairs
Delayed capital investments
Instituted salary and/or pay freezes
Instituted hiring freezes
Delayed construction
Used their rainy day funds
Instituted employee travel restrictions
Laid off county workers
National Association of Counties reports that many short-term, strategies have been used to balance the budget.
The best way to win the no-win scenario is to change the rules
Government reform/innovation to better meet citizens needs at lower cost
“…information technology accounted
for virtually all of the acceleration in
productivity growth in the U.S. after 1995”
- Economic Statistics Report Federal Reserve Bank of
Kansas City
“You will never get another [blank-blank] dime out of this
committee as long as I’m here.”
Need for practical examples of what other states or CIOs are doing
Washington State Transportation Improvement Board
• Who– Washington State Transportation Improvement Board– Steven Gorcester, Executive Director– TIB is an independent state agency that makes and manages street
construction and maintenance grants to 320 cities and urban counties throughout Washington State.
• What– 24/7 online, public access to status of all key performance indicators– Online Google Maps mashups that allow citizens to drill down into
maps to see road projects and road maintenance conditions– Consolidated and normalized data powers grant decisions, instead of
intuition or politics
Agency Key Performance Indicators
Consistent, Normalized Data
Online Map Drill-Downs Powered by Data
“Miracles happen … Failed government projects often remain
hidden behind layers of bureaucratic obfuscation, only to be revealed after
an agency has wasted substantial time and money.
Given this, imagine my surprise upon learning of a state agency providing
the public with genuine transparency and openness with web-based, real-
time project status reporting.”
Michael Krigsman for ZD Net
June 3, 2008
How Would You Like this Front Page?
“We process Form 47”
Partnerships with business stakeholders
Our story begins in a prototypical office wasteland.
We don’t say, “We process Form 47
anymore.”
Now, we know
that “We save lives.”
The happy story of the Surfer and the Czar
What characteristics represent the best of breed CIO?
“Behind it all is 23-year-old Dustin Haisler, a self-described techie with a passion for business … Best of Texas award for most innovative use of technology … recognized as one of the 2009 Doers, Dreamers and Drivers by Government Technology Magazine … presentations on Manor's projects in and out of state, including at last year's South by Southwest Interactive Conference and Festival.”
Can we draw some general leadership lessons?
Interactive Audience Discussion
