40 50 60 70 80 90
information for the decisions ahead
PET Imaging2019
Benchmark Report
PET IMAGING
2019
© 2019 IMV, part of the Science and Medicine Group
All rights reserved. No part of this
report may be reproduced by any
means, not transmitted, nor translated
into a machine language without the
written permission of IMV Medical
Information Division, Inc.
IMPORTANT, please read carefully:
COPYRIGHTED MATERIAL
The information in this IMV Benchmark Report and any supplementary material (hereafter
referred to as “the Report”) is copyrighted. All title, ownership and intellectual property
rights in and to the Report and any and all copies thereof (both print and electronic) are
reserved by the Science and Medicine Group and IMV. All rights not expressly granted are
reserved by the Science and Medicine Group and IMV. This copyright is protected under US
and International copyright law. In addition to the protection provided by copyright law, any
use, reproduction or redistribution of the Report not in accordance with the terms of the
below License Agreement is expressly prohibited.
END USER LICENSE AGREEMENT
This agreement is a legal agreement between the organization that purchased the Report or
received the Report directly from IMV (hereafter referred to as “the User”) and IMV
(“IMV”). This agreement grants the User a non-transferable, enterprise-wide license and
non-exclusive right to use the Report.
The User may:
Share an original copy of the Report (print and/or electronic files) with an unlimited
number of users from the same organization regardless of geographic location. This
does not extend to employees at parent companies, sister companies, related
subsidiaries or spin-offs.
Post an electronic copy of the Report on a secure, corporate intranet.
Display, search and print contents of an electronic copy of the Report.
Incorporate data from the Report into internal presentations if the source is
appropriately cited.
Make a copy of the Report for back-up purposes.
The User may not:
Systematically make print copies of the Report in its entirety for any purpose.
Share, rent, lease or license the Report to anyone outside the user’s organization,
including employees at parent companies, sister companies, related subsidiaries or
spin-offs.
Provide, distribute, sell or transfer reproductions of the Report in its entirety or
portions thereof to anyone outside the original purchasing organization in any way.
Reproduce, translate or modify the Report in its entirety or portions thereof.
Distribute an electronic copy of the Report or portions thereof on any electronic
network other than a secure, corporate intranet.
Remove or alter IMV’s copyright notices, other means of identification, or
disclaimers as they appear within the Report.
2019 PET Imaging Benchmark Report Table of Contents
IMV 2019 PET Imaging Benchmark Report © 2019 IMV, part of the Science and Medicine Group
Number of Clinical PET Scans, Sites, & Units 1 Distribution of PET Imaging Sites and PET Scans, by Site Type, 2018 ................................................................................ 1
Distribution of PET Imaging Sites and PET Scans, All Sites, by Current PET Capability, 2018 ........................................... 1
Distribution of Fixed PET Imaging Systems in Hospital vs. Non-Hospital Sites, as of 2018 PET Census Survey .................. 2
Mix of Sites with Mobile vs. Fixed PET Imaging Systems, by Site Type, as of 2018 PET Census Survey ............................. 2
Mobile vs. Fixed PET Imaging: Sites and Units, as of 2018 PET Census Survey .................................................................. 2
Total Estimated Clinical PET Scans, by Site Type, 2005-2018 ............................................................................................. 3
Whether Fixed PET Imaging Site Performs Research Scans, by Site Type, as of 2018 PET Census Survey........................... 3
Whether Department Currently Performs Specialized PET Scans, as of 2018 Census Survey ............................................... 3
PET Clinical Patient Scan Mix 4 Clinical Applications Mix for PET Imaging Scans, 2018 ..................................................................................................... 4
Mix of Pediatric vs. Adult PET Scans, 2018 ......................................................................................................................... 4
PET Inpatient vs. Outpatient Mix, 2018 ............................................................................................................................... 4
Distribution of PET Imaging Oncology Scans, by Lung Cancer Study Type, 2018 ................................................................ 5
Relative Distribution of Clinical PET Oncology Scans and Percent of Sites Performing, 2018 .............................................. 5
Characteristics of the Fixed PET Imaging Installed Base 6 Distribution of Fixed PET Imaging Installed Base, by Year of Installation, by Site Type, as of 2018 PET Census Survey ..... 6
Mix of Fixed PET Imaging Installed Base, by PET Scanner Type, as of 2018 PET Census Survey ....................................... 6
Percent Distribution of PET/CT Installed Base, by Number of CT Slices, as of 2018 PET Census Survey ............................. 6
Variation of PET Scans per Site, by Current PET Capability and Site Type 7 Average Annual Clinical PET Scans per Site, by Current PET Capability and Site Type, 2018 ............................................ 7
2018 Clinical PET Scans vs. Number of Hospital Beds ........................................................................................................ 7
Average PET Scans per Fixed PET Imaging System 8 Distribution of Sites, by Number of Fixed PET Imaging Systems Installed, by Site Type, as of 2018 PET Census Survey ..... 8
Average PET Scans Performed per Fixed PET Imaging System, by Site Type, 2018............................................................. 8
Staffing Configurations at PET Imaging Sites 9 Percent of Fixed PET Imaging Sites with Staff Types, by Site Type, as of 2018 PET Census Survey .................................... 9
Mean # of Employees per Fixed PET Imaging Site Having That Staff Type, by Site Type , as of 2018 PET Census Survey .. 9
# of Technologists Typically Involved with Patient Scanning at Fixed PET Imaging Sites, as of 2018 PET Census Survey 10
Whether PET Schedulers Work Within the PET Department or in Central Scheduling, as of 2018 PET Census Survey ..... 10
PET/CT Sites Performing Diagnostic CT-Only Scans 10 Percent of Fixed PET/CT Sites Performing Diagnostic CT-only Scans with No Associated PET Scans, 2018 PET Census . 10
PET Radiopharmaceutical Utilization and Budgets 11 Radiopharmaceutical Sources for PET Imaging Sites, by Site Type, 2018 .......................................................................... 11
Distribution of Clinical PET Scans, by Radiopharmaceutical Used, 2018 ........................................................................... 11
Distribution of 2018 PET Radiopharmaceutical Budgets, for Fixed PET Imaging Sites Using Outside Suppliers ................ 11
Hours of Operation 12 Hours per Week (Monday-Friday) PET Department Open for Scheduled PET Scans, by Site Type, 2018 PET Census ....... 12
Hours per Week (Monday-Friday) PET Department Open for Scheduled PET Scans, by Current PET Capability ............... 12
Hours per Weekend PET Department Open for Scheduled PET Scans, by Current Fixed vs. Mobile PET Capability .......... 12
Waiting Time for Scheduled Outpatient PET Scans 13 Waiting Time for Non-Emergency Outpatient PET Scan, by Current Fixed vs. Mobile PET Capability, as of 2018 PET
Census Survey............................................................................................................................................................... 13
Waiting Time for Non-Emergency Outpatient PET Scan, by Site Type, as of 2018 PET Census Survey ............................. 13
2018 PET Scans per Thousand Population, by State 14
Data Collection and Methodology 15
About IMV & IMV’s 2017-2018 PET Imaging ServiceTrakTM
Awards 16
IMV 2019 PET Imaging Benchmark Report 1 © 2019 IMV, part of the Science and Medicine Group
Operational Parameters of Facilities Performing
PET Imaging, Based on 2018 IMV Census
of Hospital and Non-Hospital Sites
The following is a summary of aggregate results of IMV Medical Information Division’s
2018 census of sites performing PET imaging in the United States. The universe of PET
sites for this data collection is defined as any location where PET scans are performed
using a fixed PET/CT, PET/MR, or PET-only scanner, or using a PET/CT or PET-only
scanner provided by a mobile service. Telephone interviews for this study were
conducted from January through December 2018. A total of 802 respondents
participated in this survey and the results are projected to the identified universe of sites
performing PET imaging procedures using fixed units or mobile PET services. The
findings reported here cover PET scan types and volumes, installed base characteristics,
staffing levels, radiopharmaceutical utilization and budgets, typical hours of operation,
and typical waiting time for scheduled outpatient appointments.
Number of Clinical PET Scans, Sites, & Units
Based on the data reported by the participants,
IMV estimates that 2,086,000 clinical PET
scans were performed in 2018 in 2,370
hospital and non-hospital facilities. By site
type, independent PET sites comprise 30% of
the PET scans and 30% of the locations,
whereas PET centers owned by hospital
organizations comprise 19% of the PET scans
and 15% of the locations. Hospitals with
400+ beds constitute 23% of the PET scans
and 10% of the sites, while the smaller <200
bed hospitals and 200-399 bed hospitals
together constitute 28% of the PET scans and
comprise 45% of the sites.
The PET imaging sites have been grouped into
three PET capability categories:
1,370 “fixed PET/CT and/or PET/MR” sites
which have at least one fixed PET/CT or
PET/MR installed;
50 “fixed PET-only” sites which have at least
one fixed PET-only scanner installed, and do
not have a fixed PET/CT or PET/MR scanner;
950 “mobile PET/CT & PET users” which use
mobile van PET services, and do not have
their own fixed PET imaging systems.
By these categories, fixed PET/CT and/or
PET/MR sites comprise 58% of the sites and
80% of the PET scans, while fixed PET-only
sites comprise 2% of the sites and 2% of the
scans, and sites using mobile services account
for 40% of the sites and 18% of the scans.
700 637.3
355390.7
635248.6
430
336.3
250473.1
0%
20%
40%
60%
80%
100%
PET Imaging Sites(N = 2,370 Sites)
PET Scans(N = 2,086.0K)
Distribution of PET Imaging Sites and PET Scans, by Site Type, 2018
400+ Beds
200-399 Beds
<200 Beds
PET Centers Ownedby Hospital Orgs.
IndependentPET Sites
27%
10%
16%
18%
30%
23%
12%
30%
15%19%
1,370
1,674.5
50
47.1 950
364.4
0%
20%
40%
60%
80%
100%
PET Imaging Sites(N = 2,370 Sites)
PET Scans(N = 2,086.0 K)
Distribution of PET Imaging Sites and PET Scans, All Sites, by Current PET Capability, 2018
Mobile PET/CTor PET User
Have FixedPET-only
Have FixedPET/CT and/orPET/MR
18%
80%
40%
58%
2%
2%
IMV 2019 PET Imaging Benchmark Report 2 © 2019 IMV, part of the Science and Medicine Group
As of this 2018 census survey,
the total installed base of fixed
PET imaging systems is
estimated to be 1,545 units
installed in 1,420 sites,
including 1,480 fixed PET/CT
scanners, 15 fixed PET/MR
scanners, and 50 fixed PET-only
scanners. (Note this estimate
does not include any scanners in
mobile vans providing PET or
PET/CT services to end users on
mobile routes.)
Overall, 950 sites report they utilize
a mobile PET service, resulting in a
total of 2,370 sites conducting PET
scans. Just over half (51%) of the
identified mobile users are <200 bed
hospitals, while another 21% are
200-399 bed hospitals. Over two
fifths (41%) of the sites with fixed
PET imaging systems are
independent PET sites.
The 950 sites using mobile PET
services report that they use the
mobile service for an average of 5.2
days per month per site. Assuming
that the mobile vans are scheduled
with no downtime between sites, an
estimated 245 mobile vans serve
these 950 sites. The resulting
estimate for the total number of PET
imaging systems in use, including
fixed and mobile units, is 1,790
PET-only, PET/CT and PET/MR
scanners.
595
665
580
560
245
255
- 250 500 750 1,000 1,250 1,500 1,750
Sites with Fixed PETImaging Systems
Fixed PET-only Scanners
Fixed PET/MR Scanners
Fixed PET/CT Scanners
Distribution of Fixed PET Imaging Systemsin Hospital vs. Non-Hospital Sites,
as of 2018 PET Census Survey
Hospitals Independent PET Sites PET Centers Owned by Hospital Orgs.
1,480
1,420
50
15
15% 12% 17%
30%
12%
41%
27%
51%
11%
18%21%
16%
10%4%
15%
0%
20%
40%
60%
80%
100%
Total PET Imaging Sites,Mobile and Fixed
(N = 2,370)
Sites Using MobilePET-only or PET/CT
(N = 950)
Sites with Fixed PETImaging Systems
(N = 1,420)
Perc
en
t o
f S
ites
Mix of Sites with Mobile vs. Fixed PET Imaging Systems, by Site Type, as of 2018 PET Census Survey
400+ Beds
200-399 Beds
<200 Beds
Independent PET Sites
PET Centers Ownedby Hospital Orgs.
1,545
245
1,420
950
0 250 500 750 1,000 1,250 1,500 1,750 2,000
Fixed PETImaging
Use MobilePET/CT
or PET-only
Mobile vs. Fixed PET Imaging: Sites and Units, as of 2018 PET Census Survey
Sites
Units
IMV 2019 PET Imaging Benchmark Report 3 © 2019 IMV, part of the Science and Medicine Group
Clinical PET Scan Trends
In 2018, an estimated 2,086,000 clinical PET scans (excluding research studies) were performed
in 2,370 hospital and non-hospital sites with fixed units or using mobile services. Compared to
1,945,000 PET scans performed in 2017, this represents a 7% increase, and is the highest level of
PET scan volume to date. From 2011 to 2013, total PET scans decreased 14% from 1,853,700 to
1,594,100, but have increased 31% in the five years since 2013. The average annual increase
from 1,594,100 in 2013 to the current 2,086,000 is ~6% per year.
563.8 637.7 711.6 740.0 804.0 868.1 909.1 830.4 751.7 760.5888.4 973.6 1012.0 1028.0
307.6375.3
443.0 458.6467.1
475.6493.0
469.6446.2 463.7
494.4
557.6 555.5 584.9
258.5
280.6
302.8322.2
361.3400.3
451.6
423.9
396.2 392.7
335.7
449.5 377.5473.1
1,129.9
1,293.6
1,457.4 1,520.8
1,632.4 1,744.0
1,853.7
1,723.9
1,594.1 1,616.9 1,718.5
1,980.6 1,945.0
2,086.0
0
250
500
750
1,000
1,250
1,500
1,750
2,000
2,250
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Nu
mb
er
of
PE
T S
can
s (
Th
ou
san
ds)
Total Estimated Clinical PET Scans, by Site Type, 2005-2018
400+ Beds
<400 Beds
Non-Hospitals
Excludes Research PET Scans
Research Patient PET Scans
Overall, 34% of the fixed PET
imaging sites perform research
scans, while 66% perform clinical
scans only. By site type, the larger
400+ bed hospitals and independent
PET sites are more likely to perform
research scans, with 43-46% of the
sites performing, compared to 13-
26% of the <400 bed hospitals and
PET centers owned by hospital
organizations.
Specialized PET Scans
As of this 2018 census survey, 32%
of the PET imaging sites perform
bone studies with sodium fluoride
(NaF18), 28% provide simulation for
radiation therapy treatment planning,
19% use neuroimaging agents to
detect beta-amyloid plaque for
Alzheimer’s disease, 16% use Ga-68
Dotatate for neuroendocrine tumors,
5% perform PET myocardial
perfusion studies, and 3% perform
cardiovascular CT studies with
PET/CT scanners.
66%76%
57%
87%74%
54%
34%24%
43%
13%
26%
46%
0%
20%
40%
60%
80%
100%
All Fixed Sites(N = 1,305)
PET CentersOwned by
Hospital Orgs.(N = 235)
IndependentPET Sites(N = 530)
<200 Beds(N = 140)
200-399 Beds(N = 210)
400+ Beds(N = 190)
Perc
en
t o
f R
esp
on
din
g S
ites
Whether Fixed PET Imaging Site Performs Research Scans, by Site Type, as of 2018 Census Survey
PerformsResearch Scans
PerformsClinical ScansOnly
3%
5%
16%
19%
28%
32%
0%5%10%15%20%25%30%35%
Cardiovascular CT with a PET/CT
PET Myocardial Perfusion Studies
Imaging for neuroendocrine tumors with Ga68Dotatate
Neuroimaging agents to detect beta-amyloid plaquefor Alzheimer's disease
Simulation for radiation therapy treatment planning
Bone studies with Sodium Fluoride (NaF18)
% of Sites (N = 2,370)
Whether Department Currently PerformsSpecialized PET Scans, as of 2018 Census Survey
IMV 2019 PET Imaging Benchmark Report 4 © 2019 IMV, part of the Science and Medicine Group
Oncology(N = 1,893.9 K)
91%
Cardiology(N = 117.7 K)
6%
Neurology(N = 71.7 K)
3%
Other(N = 2.7 K)
<1%
Clinical Applications Mixfor PET Imaging Scans, 2018
N = 2,086.0K Clinical PET Scans
PET Clinical Patient Scan Mix Clinical PET Scan Volume,
by Application Type
Of the 2,086,000 clinical PET scans
performed in 2018, 91% (1,893,900)
were for oncology studies, 6% (117,700)
were for cardiology studies, and 3%
(71,700) were for neurology studies. A
negligible <1% (2,700) scans were other
types of PET scans.
Pediatric vs. Adult Mix
Of the PET scans performed in 2018,
98% were performed on adults and 2%
were performed on pediatric patients.
Inpatient vs. Outpatient Mix
In 2018, 97% of all PET scans were
performed on an outpatient basis and
3% were for inpatients.
Adult98%
Pediatric2%
Mix of Pediatric vs. Adult PET Scans, 2018
N = 2,086.1K PET Scans
Inpatient3%
Outpatient97%
PET Inpatient vs. Outpatient Mix, 2018
N = 2,086.1K Clinical PET Scans
IMV 2019 PET Imaging Benchmark Report 5 © 2019 IMV, part of the Science and Medicine Group
Other22%
Prostate3%
Melanoma4%
Head & Neck5%
Breast14%
Colorectal8%
Hodgkins/ Lymphoma
15%
Solitary Pulmonary Nodules
14%
Non-Small Cell Lung Cancer
10%
Other Lung5%
Lung29%
Distribution of PET Imaging Oncology Scans, by Lung Cancer Study Type, 2018
N = 1,893.9K PET Imaging Oncology Scans
PET Imaging
Oncology Study Mix
Of the 1,893,900 clinical PET
oncology studies performed in 2018,
the top three study types are lung
(29%), Hodgkins/Lymphoma (15%),
and breast studies (14%). Colorectal
studies comprise 8% of the oncology
scans, followed by head & neck (5%),
melanoma (4%), and prostate scans
(3%). The lung PET scans are
comprised of solitary pulmonary
nodule studies (14%), non-small cell
lung cancer studies (10%), and “other
lung” scans (5%).
Of the 1,893,900 PET imaging
oncology scans performed in 2018,
two thirds (66%) are comprised of
the top four cancer indication types:
lung, Hodgkins/Lymphoma, breast,
and colorectal.
An estimated 2,335 sites perform PET
oncology scans. Of these, 92%
perform lung procedures. Hodgkins/
Lymphoma scans are performed by
73% of the sites, followed by breast
(71%), colorectal (65%), melanoma
(55%), and head & neck (54%).
PET Oncology
Indication Categories
Lung 556.9 30% 92%
- Solitary Pulmonary Nodules 273.0 14% 87%
- Non-small Cell Lung Cancer 192.3 10% 82%
- Other Lung 91.6 5% 59%
Breast 272.3 14% 71%
Hodgkins / Lymphoma 273.7 14% 73%
Colorectal 152.1 8% 65%
Head & Neck 100.3 5% 54%
Melanoma 71.3 4% 55%
Prostate 62.5 3% 40%
Esophageal 36.9 2% 42%
Cervical 30.1 2% 34%
Ovarian 27.7 1% 36%
Pancreatic 23.1 1% 39%
Liver 14.1 1% 29%
Brain 19.4 1% 24%
Sodium Fluoride18 Bone Scans 8.2 0% 8%
Thyroid 13.7 1% 29%
Neuroendocrine Tumors 22.8 1% 24%
Testicular 9.7 1% 25%
Unknown Primary 33.9 2% 33%
Other 165.3 9% 29%
Total 2018 PET
Oncology Scans (K)1,893.9 K 100% (N = 2,335 Sites)
RELATIVE DISTRIBUTION OF CLINICAL PET ONCOLOGY
SCANS AND PERCENT OF SITES PERFORMING, 2018
Total 2018 PET
Scans (K)
% of PET
Scans
% of Sites
Performing
IMV 2019 PET Imaging Benchmark Report 6 © 2019 IMV, part of the Science and Medicine Group
Characteristics of the Fixed PET Imaging Installed Base
PET Imaging Installed Base,
by Year of Installation As of this census survey, nearly half
(51%) of the fixed PET imaging system
installed base have been installed in
2011 and after. By hospital bed size, a
larger proportion of the fixed units in
smaller <200 bed hospitals are newer
(although they constitute a low
percentage of the fixed units), with
64% of the units in <200 bed hospitals
having been installed in 2011 or later,
compared to 47% of the units in 200-
399 bed hospitals, 54% of the units in
400+ bed hospitals, and 44-49% of the
units in the non-hospital locations.
PET Installed Base, by Fixed
PET/CT, PET/MR, vs. PET-Only
Configurations
As of this 2018 census survey, 96% of the
fixed PET imaging systems installed are
PET/CT scanners, 1% are PET/MR, and
3% are PET-only scanners.
PET/CT Installed Base,
by Number of CT Slices
As of this 2018 census survey, 19% of
the installed fixed PET/CT scanners are
reported to have fewer than 16 CT
slices, 43% have 16 slices, 13% have
20-40 slices, and 25% have 64-128
slices.
23% 24% 26%16% 18%
26%
14% 17% 15%
16%16%
9%
12%15% 10%
4%
19%11%
10%10%
6%
16%
12%
11%
14%12%
17%20%
7%
11%
15%13%
13% 24%14% 18%
12% 9% 13%4%
14% 14%
0%
20%
40%
60%
80%
100%
Total Units(N = 1,325)
Average age= 7.5 years
PET CentersOwned by
Hospital Orgs.(N = 225)
Average age= 7.7 years
IndependentPET Sites(N = 520)
Average age= 7.6 years
<200 Beds(N = 140)
Average age= 6.7 years
200-399 Beds(N = 210)
Average age= 7.7 years
400+ Beds(N = 230)
Average age= 7.5 years
Perc
en
t o
f U
nit
s
wit
h Y
ear
Sp
ecif
ied
Average Age and Distribution of the Fixed PET Imaging System Installed Base, by Year of Installation, by Site Type, as of 2018 PET Census Survey
2017-2018
2015-2016
2013-2014
2011-2012
2009-2010
2007-2008
2006 and before
Fixed PET-only3%
Fixed PET/MR1%
Fixed PET/CT96%
Mix of Fixed PET Imaging Installed Base, by PET Scanner Type,
as of 2018 PET Census Survey
% of PET Imaging Systems (N = 1,545)
<16 Slices19%
16 Slices43%
20-40 Slices13%
64-128 Slices25%
Percent Distribution of PET/CT Installed Base, by Number of CT Slices, as of 2018 PET Census Survey
N = 1,385 Fixed PET/CT Scanners with # of Slices Specified
IMV 2019 PET Imaging Benchmark Report 7 © 2019 IMV, part of the Science and Medicine Group
Variation of PET Scans per Site, by Current PET Capability and Site Type
In 2018, an average annual number of
880 clinical PET scans was performed
per site, including sites using fixed
PET imaging systems and mobile PET
services. Sites with fixed PET/CT
and/or PET/MR scanners averaged
1,225 scans per site, while the few
sites using fixed PET-only scanners
averaged 905 scans, and mobile
PET/CT or PET users averaged 385
PET scans per site.
By site type, the larger 400+ bed
hospitals performed an annual
average of 1,910 PET scans per site,
compared to 780 in 200-399 bed
hospitals, 390 in <200 bed hospitals,
915 in independent PET sites, and
1,090 in PET centers owned by
hospital organizations.
The following graph and regression formula may be used to determine the annual
clinical PET scans normally performed on fixed PET imaging systems or using mobile
PET/CT or PET services, for any given hospital size.
REGRESSION FORMULA Annual Total PET Scan Volume = (# of Staffed Beds x 3.0788) + 31.484
r2 = 0.1555
SAMPLE CALCULATIONS Hospital Annual Bed Size PET Scans 100 340 200 645 300 955 400 1,265 500 1,570 750 2,340 1,000 3,110
1,090
915
390
780
1,910
385
905
1,225
880
- 500 1,000 1,500 2,000 2,500
PET Centers Owned by Hospital Orgs.(N = 355)
Independent PET Sites(N = 700)
<200 Beds(N = 635)
200-399 Beds(N = 430)
400+ Beds(N = 250)
Mobile PET/CT or PET User(N = 950)
Have Fixed PET-only(N = 50)
Have Fixed PET/CT and/or PET/MR(N = 1,370)
All Sites(N = 2,370)
Site T
yp
eC
urr
ent
PE
T C
apa
bili
tyA
llS
ites
Average Annual PET Scans per Site
Average Annual Clinical PET Scans per Site, by Current PET Capability and Site Type, 2018
0
300
600
900
1,200
1,500
1,800
2,100
2,400
2,700
3,000
0 100 200 300 400 500 600 700 800 900 1,000
An
nu
al
PE
T S
can
Vo
lum
e
Number of Hospital Beds
2018 Clinical PET Scans vs. Number of Hospital Beds(352 Responding Hospitals)
IMV 2019 PET Imaging Benchmark Report 8 © 2019 IMV, part of the Science and Medicine Group
1,325
955
760
970
1,625
1,115
- 250 500 750 1,000 1,250 1,500 1,750 2,000
PET Centers Owned by Hospital Orgs.(N = 260 units)
Independent PET Sites(N = 605 units)
<200 Beds(N = 175 units)
200-399 Beds(N = 240 units)
400+ Beds(N = 275 units)
Total Fixed PET Imaging Systems(N = 1,555 units)
Average # of PET Scans per Fixed PET Imaging System
Average PET Scans Performed per Fixed PET Imaging System, by Site Type, 2018
Average PET Scans per Fixed PET Imaging System
As of this census survey, 94% of
all fixed PET imaging sites have
one unit installed and 6% have two
or more units, resulting in an
average of 1.1 scanners per site.
Of the 400+ bed hospitals, 85% have
one unit installed and 15% have two
or more units installed, while 94-
97% of the <400 bed hospitals and
non-hospital sites have one unit
installed.
In 2018, the average annual
number of PET scans performed
per fixed PET imaging system is
estimated to be 1,115.
By site type, the larger 400+ bed
hospitals performed the highest
average number of clinical PET
scans per scanner, with 1,625
scans, compared to 970 at 200-
399 bed hospitals, 760 at <200
bed hospitals, 955 at independent
PET sites, and 1,325 at PET
centers owned by hospital
organizations.
96%
94%
97%
85%
94%
4%
6%
3%
15%
6%
0% 20% 40% 60% 80% 100%
Non-Hospitals(N = 825)
<200 Beds(N = 150)
200-399 Beds(N = 230)
400+ Beds(N = 215)
All Sites(N = 1,420)
% of Sites with Fixed PET/CT, PET/MR, or PET-Only Scanners
Distribution of Sites, by Number of Fixed PET Imaging Systems Installed, by Site Type, as of 2018 PET Census Survey
1 Unit 2+ Units
Average Fixed Units per Site
1.3
1.0
1.2
1.0
1.1
IMV 2019 PET Imaging Benchmark Report 9 © 2019 IMV, part of the Science and Medicine Group
6%
74%
92%
100%
9%
86%
96%
100%
9%
74%
96%
100%
5%
66%
94%
100%
11%
76%
92%
100%
8%
78%
95%
100%
0% 20% 40% 60% 80% 100%
Radiopharmacists
Secretaries/Clerks/Transcriptionists
Administrators
Technologists
Percent of Fixed PET Imaging Sites
Percent of Fixed PET Imaging Sites with Staff Types, by Site Type, as of 2018 PET Census Survey
All Sites(N = 2,370)
400+ Beds(N = 250)
200-399 Beds(N = 430)
<200 Beds(N = 640)
Independent PET Sites(N = 700)
PET Centers Ownedby Hospital Orgs.(N = 360)
Staffing Configurations at PET Imaging Sites
Using the data reported by participants on
the number of employees in different
general staff categories, IMV has developed
a profile representing an average staffing complement for fixed PET imaging sites.
Technologists are reported to be on staff at
100% of the sites, while 8% report having
radiopharmacists. Over three quarters
(78%) of the sites report having
secretaries/clerks/transcriptionists on staff
and 95% report having administrators.
By site type, independent PET sites are
slightly more likely to have technologists
and secretaries/clerks/transcriptionists
than the hospitals or PET centers owned
by hospital organizations.
This graph compares the average number
of employees for these staff categories, by
site type. Each average includes only
those fixed PET imaging sites reporting
personnel in that category.
As of this census survey, the average
staffing per fixed site having that staff
type is 4.3 technologists, including both
full- and part-time employees, 3.3
secretaries/clerks/transcriptionists, 1.3
administrators, and 2.3 radiopharmacists.
By site type, the 400+ bed hospitals
are likely to have more technologists,
both full-time and part-time, than the
other site types. Both non-hospital
site types are likely to have more
secretaries/clerks/transcriptionists,
with an average of 3.8, compared to
2.3-2.7 in the hospitals.
1.2
3.8
1.3
4.1
2.7
3.8
1.3
2.8
2.8
2.7
1.2
4.6
1.5
2.5
1.6
5.2
2.1
2.3
1.4
7.3
2.3
3.3
1.3
4.3
0.0 1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0
Radiopharmacists
Secretaries/Clerks/Transcriptionists
Administrators
Full-time andPart-time
Technologists
Average Number of Employees per Site Having Staff Type
Mean Number of Employees per Fixed PET Imaging Site Having that Staff Type, by Site Type, as of 2018 PET Census Survey
All Sites
400+ Beds
200-399 Beds
<200 Beds
Independent PET Sites
PET Centers Ownedby Hospital Orgs.
IMV 2019 PET Imaging Benchmark Report 10 © 2019 IMV, part of the Science and Medicine Group
The respondents in fixed PET imaging
sites were asked how many
technologists are typically involved
with performing or preparing patients
for scans on a typical day.
Overall, 48% of the sites use one
technologist, 39% use two
technologists, and 13% use three or
more technologists, resulting in an
average of 1.8 technologists per site.
The respondents in fixed PET imaging
sites were asked whether their PET
patients are scheduled by schedulers in
a central scheduling department and/or
within their PET department.
Overall, 38% of the respondents
indicated that they have schedulers in
their PET department, which is
comprised of 25% with schedulers in
their PET department and 13% with
schedulers in both central scheduling
and in their PET department.
PET/CT Sites Performing Diagnostic CT-Only Scans
Percent of Fixed PET/CT Sites
Performing Diagnostic CT-Only Scans
with No Associated PET Scans
As of this 2018 census survey, just
under half (44%) of the responding
sites with fixed PET/CT scanners
indicated that they perform
diagnostic CT-only scans with no
associated PET scans on their
PET/CT scanners and 56% do not
perform any diagnostic CT-only
scans on their PET/CT scanners.
1 technologist48%
2 techs39%
3 techs8%
4 techs2%
5+ techs3%
Number of Technologists Typically Involved with Performing or Preparing Patients for Scans on a Typical Day
at Fixed PET Imaging Sites, as of 2018 Census Survey
Average = 1.8 Technologists
per Site
Central scheduling department
62%
Within PET department
25%
Both central scheduling &
PET department
13%
Whether PET Schedulers Work Within the PET Department or in Central Scheduling,
as of 2018 PET Census Survey
N = 1,420 Fixed PET Imaging Sites
Perform Diagnostic CT Scans with No Associated PET
Scans 44%
Don’t Perform Diagnostic
CT-Only Scans56%
Percent of Fixed PET/CT Sites Performing Diagnostic CT-only Scans with No Associated PET Scans,
as of 2018 PET Census Survey
N = 1,230 PET/CT Sites Specifying Use
IMV 2019 PET Imaging Benchmark Report 11 © 2019 IMV, part of the Science and Medicine Group
PET Radiopharmaceutical Utilization and Budgets
Sources of Radiopharmaceuticals
Overall, 98% of the PET imaging sites
(2,315 sites) use outside suppliers as their
sole source of radiopharmaceuticals, 1%
(30 sites) use a cyclotron on site, and 1%
(25 sites) indicate they use both.
By site type, a slightly larger proportion
of the 400+ bed hospitals obtain their
radiopharmaceuticals from a cyclotron
on site than the other site types: 9% of
the 400+ bed hospitals use PET
radiopharmaceuticals from a cyclotron
on site (including 6% who use both and
3% who only use a cyclotron on site),
compared to 1% of the <400 bed
hospitals and 2% of the non-hospitals.
Radiopharmaceutical Agents
Used for PET Imaging
Of the 2,086.0K clinical PET scans
performed in 2018, 91%, (an
estimated 1,908.5K scans) used
F18DG and 5% (97,000 scans) used
Rb82, while all other agents
comprised 4%.
Radiopharmaceutical Budgets
For 2018, 99% of the fixed PET imaging
sites using outside suppliers indicated they
had a radiopharmaceutical budget (>$0),
which is comprised of 10% having budgets
under $25K, 10% with budgets in the
$25K-$49K range, 17% with budgets in
the $50K-$99K range, 24% in the $100K-
$149K range, 17% in the $150-$249K
range, 9% in the $250K-$349K range, and
12% with budgets of $350K or more.
1%
3%
1%
98%
99%
99%
91%
98%
1%
6%
1%
0% 20% 40% 60% 80% 100%
Non-Hospitals(N = 1,055)
<200 Beds(N = 635)
200-399 Beds(N = 430)
400+ Beds(N = 250)
All Sites(N = 2,370)
Percent of Fixed and Mobile PET Imaging Sites
Radiopharmaceutical Sources for PET Imaging Sites, by Site Type, 2018
Cyclotron on Site Outside Supplier Both
F18DG(N = 1,908.5K)
91.5%
Rb82(N = 97.0K)
4.6%
Ga68 Dotatate(N = 28.8K)
1.4%
NaF18(N = 19.7K)
0.9%
Axumin(N = 13.8K)
0.7%
N13 Ammonia(N = 9.3K)
0.4%Amyvid
(N = 7.1K)0.3%
Other Agents(N = 1.8K)
0.1%
Distribution of Clinical PET Scans, by Radiopharmaceutical Used, 2018
N = 2,086.0K Clinical PET Scans
Zero Dollars1%
$1 -$24K10%
$25K - $49K10%
$50K - $99K17%
$100K - $149K24%
$150K - $249K17%
$250K - $349K9%
$350K+12%
Distribution of 2018 PET Radiopharmaceutical Budgets, for Fixed PET Imaging Sites Using Outside Suppliers
N = 1,390 Fixed PET Imaging Sites Using Outside Suppliers
IMV 2019 PET Imaging Benchmark Report 12 © 2019 IMV, part of the Science and Medicine Group
Hours of Operation Respondents were asked to indicate
the typical number of operating hours
their department is open for scheduled
PET scans during the typical week
(Monday-Friday) and weekend
(Saturday and Sunday).
Overall, PET sites (including those
using fixed PET imaging systems
and mobile PET services) are
typically open for 28 hours during
Monday-Friday for scheduled PET
scans and <1 hour on weekends.
The larger 400+ bed hospitals are
more likely to be open for more
hours during the week, with over
half of the sites (51%) being open
for more than 41+ hours.
The mean number of hours the
departments with fixed PET
imaging systems are open for
scheduled PET scans per week is 40
hours, while the mean number of
hours for facilities using mobile
PET services is 10 hours per week.
Only 9% of the sites currently
schedule their PET imaging
equipment on the weekend. Sites
that use mobile PET services are
slightly more likely to be open for
scheduled PET scans on weekends
(14%) than sites with fixed PET
imaging systems (6%).
9%
3%
14%
6%
32%
14%
39%
10%
21%
4%
46%
29%
43%
27%
0% 20% 40% 60% 80% 100%
Use Mobile PET/CTor PET
(N = 860)
Have Fixed PETImaging Systems
(N = 1,285)
All Sites(N = 2,145)
% of Responding Sites
Hours per Week (Monday-Friday) PET Department Open for Scheduled PET Scans, by Current Fixed v. Mobile PET Capability,
as of 2018 PET Census Survey
Zero Hours 1 to 4 5 to 8 9 to 24 25 to 40 41+ Hours
Mean Hours per Site
28
10
40
86%
94%
91%
4%
2%
10%
5%
7%
0% 20% 40% 60% 80% 100%
Use Mobile PET/CT & PET(N = 870)
Have Fixed PETImaging Systems
(N = 1,290)
All Sites(N = 2,160)
% of Responding Sites
Hours per Weekend PET Department Open for Scheduled PET Scans, by Current Fixed vs. Mobile PET Capability,
as of 2018 PET Census Survey
Zero Hours 1 to 4 Hours 5+ Hours
Mean Hours per Site
0.7
0.9
0.5
11%
3%
18%
6%
12%
3%
28%
14%
6%
14%
15%
21%
24%
31%
12%
21%
41%
36%
14%
29%
31%
29%
29%
39%
5%
23%
51%
27%
0% 20% 40% 60% 80% 100%
PET Centers Owned byHospital Orgs.
(N = 330)
IndependentPET Sites(N = 635)
<200 Beds(N = 565)
200-399 Beds(N = 395)
400+ Beds(N = 220)
All Sites(N = 2,145)
% of Responding Sites
Hours per Week (Monday-Friday) PET Department Open for Scheduled PET Scans, by Site Type,
as of 2018 PET Census Survey
Zero Hours 1 to 4 5 to 8 9 to 24 25 to 40 41+ Hours
Mean Hours per Site
28
40
27
13
36
33
IMV 2019 PET Imaging Benchmark Report 13 © 2019 IMV, part of the Science and Medicine Group
Waiting Time for Scheduled Outpatient PET Scans
Overall, 7% of the PET imaging
sites reported waiting times for a
non-emergency outpatient scan of
less than one day, and 93% have
waiting times of one day or more.
The median number of days patients
wait for scheduled appointments is
4 days overall, with fixed PET
imaging sites having a shorter
waiting time of 3 days compared to
7 days at sites using mobile PET
services (e.g., when the mobile PET
service makes its next visit).
By site type, the <200 bed hospitals
have longer waiting times for a non-
emergency outpatient scan of 7 days
(median), compared to 2-4 days at
the other site types, primarily
because the smaller hospitals are
more likely to be using mobile PET
services.
1%
11%
7%
10%
43%
30%
20%
21%
21%
53%
18%
31%
16%
7%
11%
0% 20% 40% 60% 80% 100%
Use Mobile PET/CT& PET
(N = 735)
Have Fixed PETImaging Systems
(N = 1,160)
All Sites(N = 1,895)
% of Responding Sites
Waiting Time for Non-Emergency Outpatient PET Scan, by Current Fixed vs. Mobile PET Capability,
as of 2018 PET Census Survey
<24 Hours 1 - 2 Days 3 - 4 Days 5 - 7 Days >1 Week
Median Days per Site >0
4
3
7
5%
13%
3%
4%
10%
7%
32%
44%
10%
30%
36%
30%
30%
19%
17%
21%
21%
21%
28%
20%
51%
31%
21%
31%
5%
4%
19%
14%
12%
11%
0% 20% 40% 60% 80% 100%
PET Centers Owned by Hospital Orgs.
(N = 285)
Independent PETSites
(N = 555)
<200 Beds(N = 485)
200-399 Beds(N = 360)
400+ Beds(N = 210)
All Sites(N = 1,895)
% of Responding Sites
Waiting Time for Non-Emergency Outpatient PET Scan, by Site Type, as of 2018 PET Census Survey
<24 Hours 1 - 2 Days 3 - 4 Days 5 - 7 Days >1 Week
Median Days per Site >0
4
7
2
4
3
3
IMV 2019 PET Imaging Benchmark Report 14 © 2019 IMV, part of the Science and Medicine Group
2018 PET Scans per Thousand Population, by State
State
AK 0 4 4 0 0 - 4,455 5.9
AL 14 24 38 5 12 17 43,465 8.4
AR 11 12 23 3 7 10 31,018 9.6
AZ 18 40 58 5 13 18 58,520 7.9
CA 78 129 207 19 39 58 216,298 5.2
CO 18 16 34 4 1 5 29,636 5.2
CT 17 11 28 5 4 9 28,449 7.8
DC 7 1 8 4 0 4 6,704 12.2
DE 3 3 6 0 1 1 5,515 5.8
FL 52 144 196 20 47 67 201,925 9.5
GA 43 16 59 16 9 25 59,974 5.8
HI 1 1 2 0 0 - 3,192 2.3
IA 42 6 48 16 4 20 25,669 8.1
ID 5 3 8 0 1 1 5,851 3.4
IL 69 36 105 27 11 38 86,468 6.3
IN 44 28 72 17 11 28 54,190 7.7
KS 21 9 30 5 4 9 18,790 6.1
KY 21 21 42 6 8 14 30,664 6.6
LA 11 21 32 3 4 7 32,928 6.6
MA 27 20 47 7 4 11 35,226 5.1
MD 16 33 49 5 11 16 47,598 7.5
ME 8 3 11 3 2 5 6,868 4.9
MI 51 14 65 15 3 18 38,308 3.5
MN 33 17 50 14 6 20 32,037 5.4
MO 53 13 66 19 3 22 48,680 7.5
MS 15 8 23 7 4 11 22,957 7.0
MT 8 2 10 1 0 1 6,640 6.1
NC 42 11 53 14 3 17 49,389 4.9
ND 7 1 8 1 0 1 6,658 9.6
NE 23 7 30 9 2 11 17,356 8.8
NH 14 3 17 7 1 8 6,149 4.2
NJ 33 34 67 16 9 25 65,521 6.9
NM 8 7 15 3 3 6 11,254 4.8
NV 3 15 18 0 3 3 21,565 7.0
NY 46 69 115 11 27 38 128,255 6.3
OH 87 33 120 34 7 41 84,113 6.8
OK 18 12 30 8 7 15 30,546 7.6
OR 12 9 21 4 2 6 22,120 5.1
PA 77 37 114 32 12 44 82,880 6.3
RI 7 0 7 2 0 2 3,935 3.5
SC 17 10 27 8 3 11 26,382 5.3
SD 7 2 9 1 0 1 5,716 6.6
TN 26 13 39 10 6 16 37,981 5.4
TX 54 98 152 16 32 48 162,743 6.0
UT 9 1 10 3 0 3 12,663 4.0
VA 36 15 51 16 3 19 33,936 3.9
VT 5 0 5 2 0 2 3,331 4.7
WA 17 26 43 6 9 15 31,371 4.2
WI 63 14 77 16 5 21 42,794 6.9
WV 17 2 19 10 1 11 14,861 7.9
WY 2 2 4 1 2 3 2,515 4.5
Total 1,316 1,056 2,372 456 346 802 2,086,061 6.2 3
2 - This statistic is based on resident population; states with facilities treating large numbers of out-of-state patients may have a higher than average rate.
3 - This number reflects the national average.
Sites Using Fixed PET/CT, PET/MR & PET Scanners or Mobile PET Services
Hospitals
Non-
Hospitals Total
1 - Includes estimates for all identified sites performing PET patient studies using fixed PET/CT or PET scanners, and mobile PET/CT or PET services.
Hospitals
Non-
Hospitals Total
PET Scans
per 1000
Population2
Identified Sites Responding Sites 2018 PET
Scan
Estimates1
IMV 2019 PET Imaging Benchmark Report 15 © 2019 IMV, part of the Science and Medicine Group
Data Collection and Methodology
Data Collection
This 2018 PET Imaging Benchmark
Report summarizes the 2018 results
of IMV Medical Information
Division’s 2018 census of U.S.
hospitals and non-hospitals that
perform PET scans. The universe of
PET sites for this report is defined as
any location performing PET scans
using a fixed PET-only, PET/CT,
PET/MR, or a PET-only or PET/CT
scanner provided by a mobile van
service. Telephone interviews for
this study were conducted from
January through December 2018. A
total of 802 respondents participated
in this data collection (including 456
hospitals and 346 non-hospital
locations). The responses from this
sample (n) were projected to a
universe (N) of 2,372 PET locations
(1,316 hospitals and 1,056 non-
hospital locations), which was IMV’s
identified universe of sites
performing PET scans using fixed
units or mobile PET services as of
the time of the writing of this report.
The non-hospital sample is further
subdivided into PET centers that are
owned or co-owned by hospitals or
healthcare systems and those that are
“independent PET sites” (e.g. PET
centers owned by physician practices
or by companies which own multiple
PET centers).
Methodology
Once the data are collected and
tabulated, IMV analyzes the data and
calculates numerous descriptive
statistics. For simple categorical
response questions, the sample size of
802 results in an overall statistical
error of +/-2.9% at a 90% confidence
level. Moreover, for the finite universe
of 2,372 PET facilities, the overall
statistical error is +/-2.4% at a 90%
confidence level.
While the results reported by a survey
sample such as this can be very useful
in assessing the status and operations
of the field, it is important to
recognize the data’s characteristics
and therefore its limitations. The
following briefly describes the
statistics and methods used to prepare
and present the data in this
benchmark report.
Summary statistics in this report do
involve some rounding to simplify the
presentation of results, consistent with
what is believed to be the order of
magnitude of the accuracy of the
estimates. For example, while this
Methodology section specifies that the
total universe of sites performing PET
scans is 2,372 sites, the analysis
describes the universe to be 2,370
sites. It should be noted that the most
representative estimates are of
averages and percentage distributions,
i.e. relative values, as opposed to
absolute values.
For some of the results, such as the
regression analyses on PET scans and
hospital bed size, the results are taken
directly from the sample of sites that
responded to the specific questions.
For other results, such as the estimates
for total PET scan volume, study mix,
and radiopharmaceutical budgets, the
sample of those responding was
projected to the universe of sites, to
provide a total nationwide estimate.
Some of the graphs refer to the mean
or average value. This is calculated
by taking the sum of all reported
values, and dividing by the total
number of values reported.
The data presented in the scatter
diagram has been subjected to
regression and correlation analyses.
This gives a visual representation of
the variance in reported values.
Linear regression analysis provides
an estimate of the linear relationship
between the variables, which is
described by the equation given and
is visually represented by the line
plotted through the observations.
The correlation coefficient (r2)
indicates the extent to which the
relationship really exists and provides a
measure of the relative strength of the
relationship. An r2 value of 1.0 means
that the distribution of the data adheres
perfectly to the relationship described
by the regression equation. In a sense,
the r2 value provides a measure of the
confidence with which one could apply
the equation for the relationship
between the variables derived through
the regression analysis to another
observation in order to calculate an
expected result.
Many of the variables included in the
regressions show a very wide range of
values. So great a dispersion leads to a
smaller r2 value. Because some of these
correlations are so small, it is apparent
that these relationships are not strong,
and managers and professionals in the
field must look to other factors and
variables to explain variances.
In reviewing the survey results, keep in
mind that variance from the “average” is
not necessarily negative or positive - the
key is whether it is expected, given
known and accepted factors influencing/
affecting the specific facility's
operations. Evaluation of this
information should be combined with
the department manager’s knowledge of
the specific circumstances concerning a
department’s staffing patterns, patient
mix, types of procedures performed,
physician services demand, equipment
capabilities, and facility workflow to
evaluate the underlying reasons why a
facility’s profile may vary from the
relationships shown in this summary.
IMV 2019 PET Imaging Benchmark Report 16 © 2019 IMV, part of the Science and Medicine Group
About IMV
IMV Medical Information Division, part of the Science and Medicine Group, specializes
in researching the medical imaging and other advanced healthcare technology markets.
Since 1977, IMV has been a leading provider of market information to the healthcare
industry, providing off-the-shelf reports and custom studies that address the evolving
radiology, cardiology, radiation therapy and clinical laboratory markets. IMV’s
ServiceTrakTM
annual series of reports benchmark and monitor customer satisfaction with
equipment manufacturers, system performance by product type, and service providers.
IMV has over thirty years of experience in serving the diagnostic imaging industry
including researching user needs and requirements, developing databases of technology
applications in clinical sites, and consulting with vendors. Through the methods and
principles of market research, IMV provides a structured channel between the clinical
users and the developers of technology for diagnostic and therapy services.
IMV’s market research services enables companies to understand their markets and
competitors through the eyes of the most important source of all...the people who buy and
use their products and services.
Our actionable insights provide clients valuable assistance in assessing the size and
attractiveness of markets, evaluating customer needs, optimizing product configurations
and service offerings, measuring customer satisfaction and brand loyalty, and evaluating
brand strength and positioning for the clients’ market development and sales initiatives.
We help the health care industry grow, adapt, and change in a rapidly evolving market.
For more information about IMV reports and service offerings, please visit our website at
www.imvinfo.com, call 703.778.3080, or email [email protected]. For more
information on the Science and Medicine Group, please visit our website at
www.scienceandmedicinegroup.com.
IMV 671 North Glebe Road Suite 1610 Arlington, VA 22203 703.778.3080 703.778.3081 (fax) www.imvinfo.com
IMV 2019 PET Imaging Benchmark Report 17 © 2019 IMV, part of the Science and Medicine Group
About IMV 2017-2018 PET Imaging ServiceTrakTM
Awards
ServiceTrak™ Imaging reports are based on
extensive interviews with imaging professionals
in hospital departments and imaging centers in
the United States. Imaging professionals are
asked to rate their level of satisfaction with the
equipment manufacturers, system performance,
and the service received for their imaging
equipment. Satisfaction ratings are collected on
a 10-point scale, where 10 = "excellent" and 1
= "very poor.” IMV’s report analysis is based
on the percentage of highly satisfied (%HS)
responses that are represented by satisfaction
ratings of a 9 or 10 on this scale.
The 2017-2018 ServiceTrak™ PET Imaging
Awards were presented at SNMMI 2018 to the
manufacturer with the highest %HS in each of
three categories, representing the industry best
in customer satisfaction, system performance,
and service. The “Best Customer Satisfaction
Award” is given to the manufacturer who has
the highest %HS responses when asked to rate
the likelihood they will purchase again from
their current manufacturer. The “Best Service
Award” is given to the manufacturer whose
customers give the highest %HS responses
when asked to rate overall OEM service
performance. The 2018 ServiceTrak™
Diagnostic Imaging Awards are based on
interviews conducted in 2017 and 2018.
0 10 20 30 40 50 60 70 80 90
information for the decisions ahead
information for the decisions ahead
Radiation Oncology 2006Based on responses from 669
hospital and non-hospital sites out of an identified universe of 2,111hospital and non-hospital sites
$500