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PGi Meet Audio & Web Conferencing

Date post: 15-May-2015
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Full overview of Premiere Global Services (PGi) Audio & Web Conferencing, including Adobe,Webex Live Meeting, Webcast & Webinar
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PGi meet Audio & Web Conferencing Gavin Kinnaird PGi Account Executive
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Page 1: PGi Meet Audio & Web Conferencing

PGi meetAudio & Web Conferencing

Gavin Kinnaird

PGi Account Executive

Page 2: PGi Meet Audio & Web Conferencing

Agenda

Page 3: PGi Meet Audio & Web Conferencing

Why Conference?Market Drivers

+ Need to cut operational costs without sacrificing business performance

+ Travel Reductions – Reducing Direct & Indirect associated costs.

+ Corporate Environmental Responsibility – Co2

+ Growing Adoption of worldwide broadband – 300 Million Current Users – 600 Million

estimated by 2012

+ Next Generation of employees expect and are using this technology already to communicate.

+ SaaS Model – No Infrastructure Required – Low Adoption Costs.

+ International Trade - Removed Travel Barriers – Wider Audience

+ Streamline Communications – Product Updates, Low Cost Training, Company Updates,

Sales Meetings, Kick Off Events, Remote Staff Better Connected

+ Skill Spread – Skilled workers can be utilised more often.

Page 4: PGi Meet Audio & Web Conferencing

Overview of PGi

Performance & Stability

+ $624 million revenue

+ 11.5% growth in revenue

+ 13% growth in operating income

+ 18.8% growth in net income

+ NYSE listed (PGi)

+ 25% increase in EPS

+ Our services improve productivity

+ Our services improve profit

+ PGi are growing despite the economic crisis

Experience

+ Operations in 26 countries

+ 20+ years conferencing experience

+ 4.2 billion audio conferencing minutes pa

+ 10 billion communication events pa

+ 50,000+ customers

+ 95% of the Fortune 500 are clients

+ 75% of the FTSE 100 are clients

+ Emerging markets experience (China, India, Russia)

+ 20 global data-centers

+ Global sales & service partners

+ Major telecoms/network integration partners

Page 5: PGi Meet Audio & Web Conferencing

Global, Global, Robust, Reliable, Robust, Reliable, Secure …Secure …

Overview of PGiGlobal Locations

Page 6: PGi Meet Audio & Web Conferencing

Overview of PGiNorthern Region Key Wins 2009

+ NHS Lothian

+ RBS

+ Cairn Energy

+ HBOS

+ BAM Construction

+ STV Group plc

+ Marathon Oil

+ The Scottish Government

+ University of Glasgow

+ Vion Food Group (GCFG)

Page 7: PGi Meet Audio & Web Conferencing

Overview of PGiGlobal Partners

+ Orange Business Services

+ TATA Communications

+ IBM

+ Procter & Gamble

+ Symantec

+ Citigroup

+ Goldman Sachs

+ SAP

Page 8: PGi Meet Audio & Web Conferencing

©2009 PGi

Audio Conferencing

Page 9: PGi Meet Audio & Web Conferencing

Fully AutomatedFully Automated AttendedAttended

ConferenceConferenceSizeSize

Audio ConferencingSolution Offering

Page 10: PGi Meet Audio & Web Conferencing

©2009 PGi

Audio Conferencing Attended Services

PremiereCall Auditorium• Ease of access• Dedicated support• Cost-effective

Large Events / Quick Call Entry

Large Events / Fully Attended Service Team

PremiereCall Connection• Personal attention of a live operator before the call• Complete confidentiality during the call• Sophisticated high-touch conference

Smaller Events / Fully Attended Service

PremiereCall Event• Dedicated reservations and operations team Event Manager• Extensive features and enhanced services• Ultimate high-touch event

Page 11: PGi Meet Audio & Web Conferencing

Audio ConferencingDial In Access

42 Countries have Local Dial In Access Numbers

56 Countries have FreephoneDial In Access Numbers

Page 12: PGi Meet Audio & Web Conferencing

©2009 PGi

Audio Conference Call Types

*0 - Reach Private Operator

*91 - Participant Count

*92 - Roll Call List

*93 - Disconnect All Participant Lines

*94 - Lock /Unlock Conferences

*95 - Dial Out

*96 - Mute All Participants

*97 - Unmute All Participants

*21 - Activate Sub-Conferencing

*22 - Initiate Record and Playback

*31 - Activate/Deactivate Conference Security Code

*32 – Record Personal Meeting Room Greeting

Audio ConferencingModerator In Call Star Controls

Page 13: PGi Meet Audio & Web Conferencing

©2009 PGi

Audio Conference Call Types

Audio ConferencingParticipant In Call Star Controls

*0 - Reach Private Operator

*6 - Mute/Unmute Line

*4 - Increase Conference Volume

*7 - Decrease Conference Volume

*5 - Increase Voice Volume

*8 - Decrease Voice Volume

Page 14: PGi Meet Audio & Web Conferencing

Audio Conferencing Online Audio Controls Interface

Page 15: PGi Meet Audio & Web Conferencing

©2009 PGi

Web Conferencing

Page 16: PGi Meet Audio & Web Conferencing

©2009 PGi

PGiMeet Contingency

• ChoicePGi provides the most comprehensive selection of integrated web conferencing

solutions from a single source provider.

One bill One contract One dedicated account team One integrated training program for audio and web One single support point for audio and web Flexible pricing options: minute, seats, named user, rooms

• Service PGi provides an integrated delivery service to support web conferencing including

evaluation, customisation, integration, deployment, training, and customer support

• Technology InnovationPGi provides the most advanced audio controls across a wide range of solutions

including Cisco WebEx, Adobe Acrobat Connect Pro & Microsoft Live Meeting

Web ConferencingPGi Web Strategy

Page 17: PGi Meet Audio & Web Conferencing

Web ConferencingPlatforms

• Market Leader in Web CollaborationMarket Leader in Web Collaboration• Application specific solution options (Meeting Center, TrainingApplication specific solution options (Meeting Center, Training Center, Support Center, Event Center).Center, Support Center, Event Center).• Best support for all IT systems: Windows, Mac, Linux, Solaris.Best support for all IT systems: Windows, Mac, Linux, Solaris.

• One size fits all approach, one multipurpose version.One size fits all approach, one multipurpose version.• Perfect for “Microsoft Shops” – already have Windows, Office,Perfect for “Microsoft Shops” – already have Windows, Office, Exchange/Outlook, Live Communication Server/Communicator.Exchange/Outlook, Live Communication Server/Communicator.

• Powered by Flash technology. No client download. Powered by Flash technology. No client download. • Highly flexible and customisable user interface.Highly flexible and customisable user interface.• Set up to specialise in Multi Media applications and custom applicationsSet up to specialise in Multi Media applications and custom applications• Hosted and On-Premise Server options.Hosted and On-Premise Server options.

Page 18: PGi Meet Audio & Web Conferencing

Web ConferencingIntegrated Audio

+ PGi Automated Audio Conferencing accounts integrate with all web conferencing platforms.

+ Audio details are integrated into invitations sent to participants to join web meetings

+ Audio details are displayed on screen when first joining the web meeting.

+ Participants can join by sessions by either dial-in or dial out.

+ Audio Integration enables full recording of web meetings; records both visual and audio on one file.

Page 19: PGi Meet Audio & Web Conferencing

Web CollaborationIntegrated Audio

Dial-in (All Web Platforms)

+ The dial-in numbers will appear in a pop up window when each individual joins the call

+ Participants will only see the Participant Code

+ The Moderator (Host) will see both codes

+ The Attendee ID can be used to merge the audio and web lines*

Dial-out (All Web Platforms)

+ When you join the web meeting a window pops up asking you to enter your phone number

+ The console/bridge dials out and connects you to the audio conference call

+ Dial-out rates apply to use this feature

Page 20: PGi Meet Audio & Web Conferencing

Web CollaborationWeb Support Strategy

Account

Executive

ADM

Customer

Service

Product

Planning

Web

Specialists

YOU

• Provide expertise in product

evaluation

• In depth product discussions

• Integration with existing

customer IT systems

• Site customizations• Training

• Rollout

• Billing

• Primary Contact

• Product Evaluations, Pricing & Contracts

• Account Management & Support

• 24/7 customer support

• Dedicated Technical

support team for Audio & Web

• Microsite orders

• Coordination with web

partner support

Page 21: PGi Meet Audio & Web Conferencing

Webcast

Page 22: PGi Meet Audio & Web Conferencing

WebcastWhat is a Webcast?

+ A Webcast is a broadcast over the Internet

+ Webcast uses streaming media technology.

+ It can be distributed either live or on demand for:

Investor relations events

Company-wide addresses

Town hall meetings

Educational programs

Training and web seminars

Product launches

Public Relations

+ It takes a single content source and distributes it to many simultaneous listeners/viewers

+ It allows people to easily and efficiently deliver powerful messages to thousands of people right from their desktop.

+ We combine PGi Meet Webcast with our operator assisted services and we assist companies to host online events allowing them to communicate globally online

Page 23: PGi Meet Audio & Web Conferencing

Webcast Options

Premium Options

+ Custom Branding + Audio or Video CD or Podcast+ Automated Registration + Multi-Event Registration+ Media Campaign Tracking + Custom Registration + Event Security/Domain Blocking + Flash Clips + Event Survey

Video with Slides

Audio with SlidesFormat Options

+ Audio Webcast (with or without Slides)+ Video Webcast (with or without Slides)+ On-Demand Video

Page 24: PGi Meet Audio & Web Conferencing

WebcastVideo Production

Video Production is required to capture video

for future playback or for live broadcasting

Video Production is available via:

Studios:

Complete set-up; Studios are fully equipped

with transmission, crew and equipment

On-site:

A Production of crew and equipment is

arranged to film at a chosen venue.

Page 25: PGi Meet Audio & Web Conferencing

+ No need for additional downloads

+ Present any type of content, from PowerPoint to a PDF

+ Easily control how your viewers interact with live or pre-recorded presentations.

+ PC with Windows Media or RealPlayer can watch

WebcastInterface

Page 26: PGi Meet Audio & Web Conferencing

WebcastProcess Timeline

Registration Page Lobby Page Webcast ArchiveWebcast Console

Confirmation Email Reminder Email Follow-up Email

Step 1

Building Webcast

Step 2

Running Webcast

Step 3

After Webcast

Page 27: PGi Meet Audio & Web Conferencing

WebcastReporting & Polling

Page 28: PGi Meet Audio & Web Conferencing

Account Management Tools Security & Support

Page 29: PGi Meet Audio & Web Conferencing

• Personalised & Branded Online Conferencing Hub (Accessible via Web Browser)

• Provides transparency and control of accounts

• Ability to activate/deactivate/reassign user conferencing accounts at no charge.

• Ability to create Temporary/Project specific conference user accounts if required.

• Reporting Available across all accounts

Account Management ToolsConferencing Hubhttp://yourcompany.eupgi.com

Page 30: PGi Meet Audio & Web Conferencing

+ Available 24/7 365 days.+ Updated on a 48 hour basis.+ Full Reporting - minutes used by company, user,

cost code and call participants.+ Call Details Explained – Dial In Bands, Participant

Numbers, Durations Connected and cost breakdown.

+ Download Paper Version of Bill / Invoice+ Export data to Excel .csv format.+ Ability to pay bills via online system+ Log in via Web Browser from PGi website

+ Available 24/7 365 days.+ Updated on a 48 hour basis.+ Full Reporting - minutes used by company, user,

cost code and call participants.+ Call Details Explained – Dial In Bands, Participant

Numbers, Durations Connected and cost breakdown.

+ Download Paper Version of Bill / Invoice+ Export data to Excel .csv format.+ Ability to pay bills via online system+ Log in via Web Browser from PGi website

Account Management ToolsOnline Billing Platform

Page 31: PGi Meet Audio & Web Conferencing

• Network Security• VeriSign

• Audio & Collaboration• Microsoft (LiveMeeting)

• Cisco (WebEx)

• Adobe (Breeze)

• Carriers• BT

• C&W

• Colt

• Verizon

• Worldwide

• TDC Song

• Orange

• Digicell

• Eircom

• Netia

+ PGi only use Tier 1 Carriers for audio traffic.

+ Global Conferencing Bridges only run to maximum 80% capacity. Should a bridge go down we roll automatically to another bridge.

+ Emergency back-up procedures ensure continuity of business across multiple regional locations.

+ Data Centres are constantly monitored, outfitted with specialised cooling systems and power back-up systems.

+ Our security measures are second to none, we can provide more information on this if required.

+ PGi can provide a SLA minimum access availability of 99.95% per month as confirmed and agreed in our T&Cs.

Security & Contingency

Page 32: PGi Meet Audio & Web Conferencing

PGi Support

+ 24/7 365 Global Customer Service & Support via Online Chat, Email and Telephone

+ Telephone available via *0 and on International Toll Free Numbers

+ 3-Tierd Support – Audio & Web, Escalated & Technical

+ Customer Service Call response times are on average less than 13 seconds.

+ Average experience of customer service support staff is 7+ years

+ Key Metrics targets are a minimum of 96% Quality and 100% service level commitments

+ EMEIA Languages supported – English, French, German, Norwegian & Italian

+ Dedicated Event Managers and Event Team for Attended Services and Webcast

+ PGi Account Executive remains as your account manager and direct point of contact.

+ Rollout and Implementation Support – Technical/Infrastructure, Marketing Support, User Training, Group Webinars and On Site-Awareness Days.

+ Custom support and roll out requirements are catered for.

Page 33: PGi Meet Audio & Web Conferencing

Roll Out

Page 34: PGi Meet Audio & Web Conferencing

Roll Out

• Contract Paperwork signed and issue new user spreadsheet

• On receipt of new user spreadsheet we set up accounts and email each person with their account details within 48 hours.

Accounts are now live and ready to use

• Individual Welcome Packs with plastic Wallet Cards arrive in post to every user within 7-10 working days.

Page 35: PGi Meet Audio & Web Conferencing

+ Account Development Manager follow up call with each new user set up to ensure receipt of account information and to book in training session on audio and/or web.

+ Conferencing Sign Up Web Page

+ Audio & Web Training Sessions (all platforms)

+ Email Announcement & Marketing Support –To announce introduction or changeover of conferencing services.

+ Quarterly Service And Cost Review Meetings

+ On Site Awareness Days – The PGi Road show & Marketing Support

+ Future Accounts Setup by Account Executive rather than via Conferencing Hub

Roll OutAdditional Options

Page 36: PGi Meet Audio & Web Conferencing

Q

Thanks,

Please direct Questions to:

Gavin Kinnaird

PGi Account Executive

Tel: +44 (0) 141 228 6303

Mob: +44 (0) 78 163 18878

Fax2Mail: +44 (0) 207 098 6094

Email: [email protected]

Web: www.premiereglobal.co.uk

 

 

 


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