Emotional IntelligenceRohit Raina0613-MBA-20142nd Semester

Emotional Intelligence The ability to express and control our

own emotions is important, but so is our ability to understand, interpret, and respond to the emotions of others. Psychologists refer to this ability as emotional intelligence. Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions.

Branches of Emotional Intelligence Salovey and Mayer proposed a model

that identified four different factors of emotional intelligence: the perception of emotion, the ability to reason using emotions, the ability to understand emotion and the ability to manage emotions.

Perceiving Emotions The first step in understanding emotions

is to accurately perceive them. In many cases, this might involve understanding nonverbal signals such as body language and facial expressions.

Reasoning With Emotions The next step involves using emotions

to promote thinking and cognitive activity. Emotions help prioritize what we pay attention and react to; we respond emotionally to things that garner our attention.

Understanding Emotions The emotions that we perceive can

carry a wide variety of meanings. If someone is expressing angry emotions, the observer must interpret the cause of their anger and what it might mean. 

Managing Emotions The ability to manage emotions

effectively is a key part of emotional intelligence. Regulating emotions, responding appropriately and responding to the emotions of others are all important aspect of emotional management.

Individual with high emotional intelligence Better at perceiving, using,

understanding, and managing emotions. Generally more agreeable and open. Less likely to engage in risky behaviors

including smoking, drinking, drug abuse, and violence.

More positive social experiences.

Characteristics of Emotional Intelligence1. Self awareness People with high EI understand their emotions

and they don’t let their feelings rule them. They know their strengths and weaknesses, and they work on these areas so they can perform better.

2. Self regulation This is the ability to control emotions and

impulses. People who self regulate typically don’t allow themselves to become too angry or jealous, and they don’t make impulsive, careless decisions. They think before they act.

3. Motivation People with a high EI are willing to defer immediate

results for long-term success. They are highly productive, love a challenge, and are effective in whatever they do.

4. Empathy This is the ability to identify with and understand the

wants, needs, and viewpoints of those around you. Empathetic people avoid stereotyping and judging too quickly, and they live their lives in an open, honest way.

5. Social skills People with strong social skills are typically team

players. Rather than focus on their own success, they help others to develop and shine. They can manage disputes, are excellent communicators, and are masters at building and maintaining relationships.