Date post: | 19-Aug-2015 |
Category: |
Retail |
Upload: | john-saywell |
View: | 151 times |
Download: | 0 times |
Customer Loyalty is:
the result of…
positive emotional experiencessatisfaction with products and services
perceived value
“Call me loyal?” 3 keys to customer loyalty for pharmacies
3. Measurement + feedback on results average sale
2. Experiences that satisfy customersrecognition + competence + convenience
1. Engaged staff lead by example + spend time