PHILIPPINE EMBASSY IN BRUNEI...

PHILIPPINE EMBASSY IN BRUNEI DARUSSALAM Citizen’s Charter

CITIZEN’S CHARTER

Philippine Embassy Brunei Darussalam 31 December 2012

(Revised 14 October 2013)


Citizen’s Charter Republic Act 9485, otherwise known as the Anti-Red Tape Act

(ARTA), mandates all government agencies that provide frontline services to prepare and publish their respective Citizen’s Charter.

The Citizen’s Charter is a public document describing the

procedures for availing of a particular service from a Philippine government agency, and the guaranteed performance levels that may be expected from that service. It promotes government transparency, accountability and responsiveness as well as ensures the efficient and effective delivery of service to the public.


Brunei PE’s Citizen’s Charter __________________________________________ 1. Mission, Vision, and Objectives of the Philippine Embassy in Brunei

Darussalam 2. Consular Section 3. Assistance to Nationals (ATN) Section 4. Philippine Overseas Labor Office (POLO) 5. Overseas Worker Welfare Administration (OWWA) 6. Social Security System (SSS) 7. PAG-IBIG 8. Client Feedback Mechanism


Mission TO ADVANCE THE INTERESTS OF THE PHILIPPINES AND THE FILIPINO

PEOPLE IN THE WORLD COMMUNITY Vision

• The Department of Foreign Affairs is the prime agency of the Philippine government responsible for the pursuit of Philippine foreign policy and the nerve center for a Foreign Service worthy of the trust and pride of every Filipino.

• We are an organization composed of competent, dedicated and highly motivated

personnel who devote their energies for the benefit the Filipino people. • We implement foreign policy with the highest standards of professionalism and

commitment. • We pursue bilateral, regional and multilateral relations to advance the interests of the

Philippines and the Filipinos. • We build partnerships with national security and development agencies, think-tanks,

and the academe, the private sector, the media and civil society in the interest of the nation and the people.


Vision • We endeavor to promote regional and global cooperation in order to achieve peace,

prosperity and stability. • In the global arena, we work for social justice especially for the poor, human rights

and fundamental freedoms, and a democratic way of life.

• We are committed to secure a world free from serious environmental degradation, transnational crime and proliferation of nuclear weapons.

• Our missions abroad are active partners of Filipinos overseas in the pursuit of the

national interest and in the promotion and protection of their rights and well-being.

• We have a highly responsive system, which ensures effective delivery of services.


Vision • Our personnel are our greatest asset.

• We are committed to the personal, professional and career development of each

employee.

• In pursuit of our goals, we strive for and live by the principles of excellence, integrity and patriotism.


Objectives

We are an organization of competent, dedicated and highly motivated personnel, who

adhere to the highest ethical standards of government service, and who devote our energies for the benefit of the Filipino people.

We have a highly responsive system which ensures the effective delivery of services. Our personnel are our greatest asset and are committed to delivering quality service

to the Filipino people. In pursuit of these goals, we pledge to: Deliver prompt, efficient, and courteous service utilizing a highly responsive system

manned by competent, dedicated and highly motivated personnel, from Mondays to Thursdays, 8:00 a.m. to 12:00 noon and from 12:00 noon, and from 1:00 p.m. to 5:00 p.m., and Fridays 8:00 to 12:00 noon, and from 2:00 p.m. to 6:00 p.m.

Formulate procedures that comply with service standards which ensure effective

delivery of service to Filipino people. Assist our countrymen anytime and anywhere in the Philippines and around the

world.


Objectives

Continue improvements of existing procedures and explore new ones for the betterment of the service;

Adapt world-class norms and standards from both local and international service

regulations; Respond to clients’ complaints at the soonest possible time and take corrective

measures; Empower the public through 24/7 access to information on our policies, program,

activities and services through our website www.philippine-embassybrunei.com or hotline (+673) 871-4881.

Serve and protect the rights of Filipinos in the Philippines and abroad.

http://www.philippine-embassybrunei.com/








Consular Section Contact details Embassy website : www.philippine-embassybrunei.com E-mail address : [email protected], [email protected] Telephone Nos. : (+673) 224 -1465, 224-1466, 223-8845 ext. 105, 106, 107, 09, 121 (for Consular Section) Hotline : (+673) 871-4881 Office Hours : Monday – Thursday 8:00 a.m. to 12:00 noon, 1:00 p.m. to 5:00 p.m. Friday 8:00 a.m. to 12:00 noon, 2:00 p.m. to 6:00 p.m.


mailto:[email protected]



Consular officials and staff

Consular/ATN officers 1. Raymond R. Balatbat, Minister and Consul General 2. Celeste Vinzon Balatbat, Minister and Consul Signing officers 1. Rodolfo A. Gaspar, Administrative Officer and Attaché 2. Eleanor B. Belgica, Cultural and Information Officer and Attaché 3. Raul C. Villanueva, ATN Officer and Attaché


Consular officials and staff

Consular staff 1. Frederick A. Rili , Consular Assistant and Attaché

2. Ruby G. Banzon, Consular Assistant and Attaché

3. Kenneth G. Joya, Consular Assistant and Attaché Collections Officer 1. Gerardo S. Martinez, Collecting Officer


Consular Section

• Personal Appearance is required 1. Secure reference number at entrance (Letter B in Queuing Machine);

2. Fill-out e-Passport application form available in entrance;

3. Submit queue number, current passport, accomplished application form, and other

requirements to Window 5 (e-Passport and Releasing);

4. Wait for name/number to be called; and

Steps in applying for new e-Passports/Renewal of e-Passports


Consular Section

5. After processing in Window 5 (e-Passport and Releasing), proceed to Window 1 (Cashier) for payment.

Normal waiting time is 1 ½ - 2 months. List of available passports are posted

weekly in the Brunei PE (www.philippine-embassybrunei.com) and Pinoy Brunei (www.pinoybrunei.com) websites. Applicants will receive text messages from the Philippine Embassy once their passports are available for collection.

Applicants from Malaysia are requested to call the Philippine Embassy after 1

month to follow-up on the status of their passports.

Steps in applying for new e-Passports/Renewal of e-Passports


Step Location Client Service Provider

Person-in-Charge

Duration

Form/s

1 Entrance to the public area

Secure a reference number at Queuing Machine ( Item B for e-Passport Services)

1 minute

Reference Number


Fill-out passport application form

5 minutes

Passport application form

3 Public area Wait for name and number to be called



Person-in-Charge

Duration Form/s

4 Window 5 (e-Passport and Releasing)

Call out number or name of passport applicant

Consular Assistant


Submit accomplished application form, passport, reference number

1 minutes

Passport application form, passport and reference number


Verification, processing, encoding, and taking biometrics of applicant

Consular Assistant

15 minutes

7 Window 1 (Cashier)

Pay passport fee

1 minute


1. Secure reference number at entrance (Letter B in Queuing Machine);

2. Wait for name/number to be called in Window 5 (e-Passport and Releasing) for

claiming new e-Passport.

3. Submit current passport and official receipt in Window 5 (e-Passport and Releasing). A letter of authorization is required for persons claiming passports on client’s behalf.

Steps in claiming e-Passports



Person-in-Charge

Duration Form


Secure a reference number at Queuing Machine ( Item B for e-Passport Services)

1 minute Reference Number

2 Public area Wait for name and number to be called


Present documents

1 minute


Receives documents

Consular Assistant

1 minute



Person-in-Charge

Duration Form


Cancels old passport

Consular Assistant

1 minute Old passport


Presents new e-Passport to client for review

Consular Assistant

1 minute New e-Passport


Signs release of new e-Passport

1 minute

New e-Passport


Consular Section 1. Accomplished application form available either at the Consular Section of Brunei

PE or can be downloaded from Embassy website (www.philippine-embassybrunei.com);

2. Photocopies of passport data page;

3. Original passport;

4. Shirt with collar and blazer;

Passports: Requirements for the renewal of e-Passports


Consular Section 5. 1 ½ - 2 months waiting period;

6. Because of the more than 1 month waiting period for e-Passports, Post no longer

accepts passport applications from tourists visiting Brunei, unless they have a social visit visas valid for 1-3 months issued by the Brunei Embassy in Manila; and

7. Payment for renewal of e-Passport: BND 84.00

Passports: Requirements for the renewal of e-Passports


Consular Section

1. Accomplished passport application form;

2. 1 copy of Registry of Birth (original to be shown);

3. Copy of authenticated marriage contract of parents, if parents are married in the Philippines

OR 1 CTC of marriage contract, if parents were married in Catholic Church or

Magistrate Court in Brunei OR 1 copy of marriage contract issued by Philippine Embassy, if parents were

married in the Embassy (original to be shown);

Passports: Requirements for first time e-Passport applicants ( i.e. infants and children)


Consular Section

4. Personal appearance of either parent together with the child; 5. If child is illegitimate, and father is acknowledging paternity and willing to let child

use surname, Affidavit of Paternity executed by biological father (BND49.00); 6. Photocopies of passports of parents; and 7. Payment of e-Passport fee: BND 84.00.

Passports: Requirements for first time e-Passport applicants ( i.e. infants and children)


Consular Section

1. Police Report;

2. Statutory Declaration before Magistrate Court OR Affidavit of Loss executed in the Philippine

Embassy (BND49.00);

3. Special Pass from the Brunei Immigration Department (Enforcement Section);

4. Photocopy of data page of lost passport;

5. Payment of fee: 1. For lost e-Passport: BND 210.00 2. For lost Machine Readable Passport: BND 126.00

Passports: Requirements for lost e-Passport


Consular Section

1. Affidavit executed in the Philippine Embassy (costing BND49.00) explaining how e-Passport became damaged/mutilated;

2. Original damaged/mutilated passport;

3. Photocopies of data page of damaged/mutilated passport, if original is no longer legible; and

4. Payment of e-Passport fee: BND 84.00.

Passports : Requirements for damaged/mutilated e-Passport


Consular Section

Amendment of woman’s name due to marriage • Original and photocopy of marriage contract issued by NSO and authenticated

by the DFA.

Amendment of woman’s name for the annulment of marriage or divorce initiated by a foreign spouse

• CTC of the Court Order effecting the annulment and annotated marriage contract

reflecting said annulment issued by NSO and authenticated by the DFA.

Passports : Requirements for the amendment of a woman’s name in her e-Passport


Consular Section

Amendment of woman’s name due to death of spouse

• Original or CTC of death certificate of the husband issued by NSO and authenticated by the DFA.

• Marriage contract of spouses. Payment of fee: BND 28.00

Passports : Requirements for the amendment of a woman’s name in her e-Passport


Consular Section

Amendment of child’s surname who is legitimized by virtue of subsequent marriage of

parents 1. Joint Affidavit executed by parents of child (BND 49.00)

2. Original and photocopy of birth certificate of child issued by NSO and authenticated

by the DFA.

3. Original and photocopy of marriage contract of parents issued by NSO and authenticated by the DFA.

4. Payment of fee: BND 28.00.

Passports : Requirements for the amendment of child’s name in e-Passport



Person-in-Charge

Duration Form


Secure a reference number at Queuing Machine ( Item E for Consular Services)

1 minute


Fill-out application form for amendment of name

5-10 minutes



Person-in-Charge

Duration Form

3 Window 5 (Consular Services)

Wait for name and number to be called

1 minute


Submit passport and accomplished amendment form

1 minute


Accept passport and accomplished amendment form

Consular Assistant

1 minute



Person-in-Charge

Duration Form


Process amendment to passport

Consular Assistant

5-10 minutes


Sign amendment to passport

Signing Officer

1 minute


Release passport to client

Consular Assistant

1 minute


Accepts passport with amendment

1 minute


Consular Section

1. The Philippine Embassy no longer stamps a Muslim convert’s name in the e-

Passport. Those who wish to use their Muslim names in their passports should instead “apply for a change of name in an appropriate Philippine court.” A mere annotation of such name cannot be introduced in the e-Passport because it “does not have any page or space” for the purpose.

2. Instead, the Philippine Embassy issues a certification stating the convert’s Muslim name and explaining why it cannot indicate the convert’s name in the e-Passport.

a. For those who have had their Muslim names stamped in their previous

passport, service is performed free of charge.

b. For those who are availing of the service for the first time, payment of BND 49.00.

Passports : Requirements for the amendment of name due to conversion to Islam


Consular Section

1. A travel document is issued in lieu of a Philippine passport during emergency

situations and is intended for single use to enable bearer to return to the Philippines. It is valid for only 14 days;

2. Applicants need to submit an accomplished passport application form which is available either at the entrance of the public area of Brunei PE or can be downloaded from Embassy website (www.philippine-embassybrunei.com);

Travel Documents: Requirements









Consular Section

3. Special pass issued by the Department of Immigration and National Registration; 4. Travel itinerary; 5. 4 passport size colored photos; and 6. Payment of fee: BND 42.00.

Travel Documents: Requirements



Person-in-Charge

Duration Form


Secure a reference number at Queuing Machine (Letter E)

1 minute Reference number

2 Entrance of public area

Secure and accomplish passport application form

5 – 10 minutes

Passport application form





Person-in-Charge

Duration Form


Submit all necessary documents

Accept documents and process application for travel document

Consular Assistant

5-10 minute Passport application form, 4 colored photos, special pass, flight itinerary


Pay consular fee


Obtain payment and issue official receipt

Cashier 1 minute



Person-in-Charge

Duration Form


Process travel document

Consular Assistant

5-10 minutes

Travel document


Sign travel document (in triplicate)

Signing Officer

1 minute Travel document


Release travel document to applicant

Consular Assistant

1 minute Travel document


Consular Section

1. Valid passport;

2. Accomplished application form (for Brunei ICI holders and Chinese nationals, two accomplished application forms);

3. One 2x2 passport size photo (two 2x2 passport size photos for Brunei ICI holders and Chinese nationals);

4. If a foreigner is legally residing in Brunei, employment certificate from sponsor;

Visas: Requirements


Consular Section

5. Travel itinerary; and 6 Payment of required visa fee.

For first time visa applicants, personal appearance is required. Visa applications are received in the morning and released the afternoon of the

following day.

Visas: Requirements


Consular Section

1. Secure reference number at entrance (Item E in Queuing Machine)

2. Fill-out visa application form and attach photo

3. Wait for name/number to be called at Window 1 (Visa)

4. Submit queue number, passport, visa application form and other documents to

Window 1 (Visa)

5. Pay corresponding fee in Window 1 (Cashier).

Steps in applying for visas



Person-in-Charge

Duration Form





Fill-out visa application form and attach photo/s

5 minutes

3 Window 1 (Visa)




Person-in-Charge

Duration Form

4 Window 1 (Visa)

Submits passport, visa application form, and other documents

Passport, photo, visa application form, and other documents

5 Window 1 (Visa)

Accepts documents and process application

Consular Assistant


Pays visa fees

1 minute

Window 1 (Cashier)

Accepts payment and issues receipt

Cashier 1minute



Person-in-Charge

Duration Form



1 minute

2. Window 1 (Visa)

Wait for number to be called

Steps in claiming visas



Person-in-Charge

Duration Form

3 Window 1 (Visa)

Submit number and official receipt

4 Window 1 (Visa)

Releases visa and passport to applicant

Consular Assistant

1 minute

Steps in claiming visas

Visa applications are received only in the morning and released the afternoon of the following day.


Consular Section

1. Labor documents require the signature of either the Registrar/Deputy Registrar of the Subordinate

Court or the Labor Attaché before authentication.

2. School documents require the signature of the Registrar/Deputy Registrar of the Subordinate Court.


Requirements for authentication of documents (labor contracts, school documents, etc.)


Consular Section

1. Secure reference number at entrance (Item E in Queuing Machine);

2. Wait for number to be called;

3. Proceed to Window 1 (Consular Services);

4. Fill-out necessary forms;

Steps in applying for authentication of documents (labor contracts, school documents, etc.)


Consular Section

5. Submit documents to be authenticated to Consular Assistant in Window 1 (Consular

Services); 6. Pay corresponding fee in Window 1 (Cashier); 7. Review the Authentication Certificate before being released by Consular Assistant.

Steps in applying for authentication of documents (labor contracts, school documents, etc.)



Person-in-Charge

Duration Form






Fill out necessary forms

5-10 minutes


Submit documents

1 minute



Person-in-Charge

Duration Form


Accept documents to be authenticated

Consular Assistant

1 minute


Process documents to be authenticated

Consular Assistant

5-10 minutes


Pay consular fees



Person-in-Charge

Duration Form


Accept payment and issue official receipt

Cashier 1 minute


Release draft of document

Consular Assistant

1 minute


Review the draft document

5 minutes


Finalize and release the documents

Consular Assistant

1 minute


Consular Section

1. Original Philippine driver’s license;

2. Official receipt issued by the Philippine LTO;

3. Photocopy of Philippine passport; and

4. Payment of BND 49.00. Note: • The Philippine Embassy does not certify fake Philippine driver’s licenses. • The LTO of Brunei will require drivers to submit their ICs.

Certification: Requirements for PHP driver’s License


Consular Section

1. Proceed to Window 1 (Consular Services)

2. Fill-out necessary forms.

3. Submit the following to Consular Assistant in Window 1 (Consular Services):

Philippine driver’s license, Official receipt, and Copy of data page of passport.

Steps in applying for certification of Philippine driver’s license


Consular Section

4. Pay corresponding fee in Window 1 (Cashier). 5. Wait for name/number to be called. 6. Review the document before being released by Consular Assistant.

Steps in applying for certification of driver’s license



Person-in-Charge

Duration Form


Secure a reference number at Queuing Machine (Item E)



Fill-out appropriate form located at entrance

5 minutes


Wait for name to be called


Submit documents

1 minute



Person-in-Charge

Duration Form


Accept and process documents

Consular Assistant

5-10 minutes


Pay consular fee

Cashier 1 minute


Present draft to client

Consular Assistant

1 minute


Review the document

5 minutes


Release the documents

Consular Assistant

1 minute


Consular Section

Affidavit of Support and Consent and other affidavits 1. Copy of passport of affiant;

2. Copy of passport of person/s being sponsored in Brunei Darussalam (for Affidavits

of Support and Consent); and

3. Payment of fee: BND 49.00. Note: Based on the Bureau of Immigration Guidelines for Filipinos Departing the

Philippines, if a Filipino traveler is not financially capable to travel, immigration authorities may entertain an authenticated affidavit of support, indicating the therein the relationship within the 4th civil degree of consanguinity or affinity with sponsor.

Notarials: Requirements for executing affidavits


Consular Section

Affidavit of Support and Consent and other affidavits Note: The Brunei Embassy in Manila requires the following documents in issuing social

visit visas:

• Affidavit of Support and Consent executed by sponsor in the Philippine Embassy; and

• Statutory Declaration executed by sponsor before the Magistrate Court.

Notarials: Requirements for executing affidavits


Consular Section

1. Secure reference number at entrance (Item E in Queuing Machine)

2. Fill-out necessary form available at public entrance to the Embassy.

3. Wait for name to be called.


Steps in applying for Affidavits (General Sworn Affidavits, Affidavits of Support and Consent, Affidavits Acknowledging Paternity, etc.)


Consular Section

5. Submit accomplished form to Consular Assistant in Window 1 (Consular

Services). 6. Pay corresponding fee in Window 1 (Cashier).

7. Review the Affidavit before being released by Consular Assistant.

Steps in applying for Affidavits (General Sworn Affidavits, Affidavits of Support and Consent, Affidavits Acknowledging Paternity, etc.)



Person-in-Charge

Duration Form


Secure a reference number at Queuing Machine (Item E for Consular Services)




5 minutes



1 minute


Submit documents

1 minute



Person-in-Charge

Duration Form



Consular Assistant

5-10 minutes


Pay consular fee

Cashier 1 minute



Consular Assistant

1 minute


Review the document

5 minutes


Release the document to client

Consular Assistant

1 minute


Consular Section

1. Copy of passports of Principal and Attorney-in-Fact;

2. Copy of passport of person/s being sponsored in Brunei Darussalam (for Affidavits

of Support and Consent);

3. Text of document; and


Notarials: Requirements for executing Special Power of Attorney (SPA)


Consular Section

1. Fill-out necessary form available at public entrance to the Embassy.


3. Submit accomplished form to Consular Assistant in Window 1 (Consular Services).

4. Pay corresponding fee in Window 1 (Cashier).

5. Wait for name to be called.

6. Review the SPA before being released by Consular Assistant.

Steps in executing a Special Power of Attorney (SPA)



Person-in-Charge

Duration Form






5 minutes



1 minute


Submit documents

1 minute



Person-in-Charge

Duration Form



Consular Assistant

5-10 minutes


Pay consular fee

Cashier 1 minute



Consular Assistant

1 minute


Review the document

5 minutes


Release the document to client

Consular Assistant

1 minute


Consular Section

1. Copy of passport;

2. NBI Form No. 5 Rev. 03-15-06;

3. NBI Application Form; and


Notarials: Requirements for securing an NBI Clearance


Consular Section

1. Secure a reference number at Queuing Machine (Item E for Consular Services);



4. Secure NBI Form No. 5 (Rev. 03 – 15 – 06) available at Window 1 (Consular

Services); 5. Proceed to Gadong Police Station to have fingerprints taken.

Steps in securing an NBI Clearance


Consular Section

6. Return to Embassy with accomplished NBI Form No. 5 (Rev. 03 – 15 – 06) and

attached passport size photo; 7. Secure a reference number at Queuing Machine (Item E for Consular Services); 8. Wait for number to be called;

9. Submit accomplished NBI form to Consular Assistant in Window 1 (Consular

Services). Accomplish NBI Application Form be issued by Consular Assistant;



Consular Section

10. Pay corresponding fee at Window 1 (Cashier) 11. Await for name to be called (Window 1 Consular Services); 12. Consular assistant will provide a draft certification for review by client (Window 1

Consular Services); 13. Upon approval, consular assistant will finalize draft certification and issue to client

(Window 1 Consular Services).




Person-in-Charge

Duration Form







Provide client with NBI Form No. 5 (Rev. 03 – 15 – 06)

Consular Assistant

1 minute NBI Form No. 5 (Rev. 03 – 15 – 06)



Person-in-Charge

Duration Form

4 Gadong Police Station

Have fingerprints taken and return to the Embassy.

1 minute

5 Attach one passport size photo in NBI Form No. 5 (Rev. 03 – 15 – 06)



Reference number



Person-in-Charge

Duration Form




Submit accomplished NBI form

1 minute


Accept NBI form and issue NBI Application Form

Consular Assistant

5 minutes


Accomplish NBI Application form and submit to Consular Assistant

5 minutes



Person-in-Charge

Duration Form


Drafts certification with details contained in NBI Application Form

5 minutes


Pay consular fee

1 minute


Accepts payment and issues receipt

Cashier 1 minute


Wait for name to be called



Person-in-Charge

Duration Form


Provide draft Certification for approval by client

Consular Assistant

1 minute


Reviews draft Certification for approval

5 minutes


Once approved by client, releases final and approved draft Certification

Consular Assistant

1 minute


Consular Section 1. Certification of No Marriage (CENOMAR) issued by the National Statistics Office

(NSO), duly authenticated by the Department of Foreign Affairs (DFA);

2. Photocopies of passports of bride and groom;

3. Accomplish Statutory Declarations of No Legal Impediment to Contract Marriage executed by the Groom and Bride; and

4. Payment of BND 49.00.

Marriage: Requirements for the Certificate of Legal Capacity to Contract Marriage


Consular Section




4. Submit

o Certification of No Marriage (CENOMAR) issued by the National Statistics Office (NSO), duly authenticated by the Department of Foreign Affairs (DFA)

Steps in securing a Certificate of Legal Capacity to Contract Marriage


Consular Section

o Photocopies of passports of bride and groom;

5. Bride and groom should accomplish and submit Statutory Declarations of No Legal Impediment to Contract Marriage; and

6. Pay consular fee.

Steps in securing a Certificate of Legal Capacity to Contract Marriage



Person-in-Charge

Duration Form







Submit CENOMAR authenticated by the DFA and copies of passports

1 minute



Person-in-Charge

Duration Form

4 Accept documents and issues to groom and bride Statutory Declaration of No Legal Impediment to Contract Marriage

Consular Assistant

1 minute

5 Accomplish Statutory Declaration of No Legal Impediment to Contract Marriage

5-10 minutes



Person-in-Charge

Duration Form


Process Certificate of Legal Capacity to Contract Marriage

Consular Assistant

5-10 minutes


Pay consular fee

1 minute



Cashier 1 minute


Signs Certificate of Legal Capacity to Contract Marriage

Signing Officer

1 minute



Person-in-Charge

Duration Form


Releases Certificate of Legal Capacity to Contract Marriage

Consular Assistant

1 minute


Consular Section 1. CENOMAR issued by the NSO and authenticated by the DFA;

2. Photocopies of passports of bride and group;

3. Waiting period of 10 working days;

4. Information such as list of witnesses, guests, date and time of wedding, etc. to be

submitted by bride and groom;

5. Statutory Declaration of No Legal Impediment to Contract Marriage executed by the bride and groom; and


Marriage: Requirements for the solemnization of marriage in the Philippine Embassy


Consular Section




4. Submit

o Certification of No Marriage (CENOMAR) issued by the National Statistics Office (NSO), duly authenticated by the Department of Foreign Affairs (DFA)

Steps in Solemnizing a Marriage in the Philippine Embassy


Consular Section

o Photocopies of passports of bride and groom;

5. Bride and groom should accomplish and submit Application for a Marriage License and Statutory Declarations of No Legal Impediment to Contract Marriage. The couple will also provide the list of witnesses and guests to the wedding;

6. Pay consular fee; and 7. Wedding announcement will be posted in bulletin board of Embassy’s public area for

10 working days, after which the couple may set the time and date of the wedding.

Steps in Solemnizing a Marriage in the Philippine Embassy



Person-in-Charge

Duration Form







Submit CENOMAR authenticated by the DFA and copies of passports

1 minute



Person-in-Charge

Duration Form


Accept documents and issues to groom and bride Statutory Declaration of No Legal Impediment to Contract Marriage

Consular Assistant

1 minute


Accomplish Statutory Declaration of No Legal Impediment to Contract Marriage

5 minutes



Person-in-Charge

Duration Form


Process Certificate of Legal Capacity to Contract Marriage

Consular Assistant

5-10 minutes


Pay consular fee

1 minute



Cashier 1 minute


Signs Certificate of Legal Capacity to Contract Marriage

Signing Officer

1 minute



Person-in-Charge

Duration Form


Releases Certificate of Legal Capacity to Contract Marriage

Consular Assistant

1 minute


Indicate preferred time and date of wedding after posting of wedding announcement, as well as list of witnesses

5 minutes


Mark tentative date and time of wedding

Consular Assistant

5 minutes



Person-in-Charge

Duration Form

13 Public area of Brunei PE

Posting of marriage announcement at public area of the Embassy

Consular Assistant

10 working days

14 VIP Lounge Solemnization of marriage

Consul/ Consul General

5 minutes

15 VIP Lounge A copy of the Marriage Contract will be provided the bride and groom for their files.

Consul/ Consul General


Consular Section

1. One copy of Registry of Birth of child (original to be shown);

2. Marriage contract of parents issued by the NSO and authenticated by the DFA (if married in the Philippines) OR CTC of marriage contract of parents (if married in Brunei Magistrate Court or church) OR Copy of marriage certificate issued by the Philippine Embassy (if married at the Philippine Embassy)

3. Photocopy of data page of passports of both parents;

4. Accomplished application form for Report of Birth, in 4 copies (available at Philippine Embassy);

Civil Registry Documents: Requirements for Report of Birth


Consular Section

5. If child is illegitimate and father is acknowledging paternity and willing to let child use his surname, Affidavit of Paternity executed by biological father (BND49.00); and

6. Payment of BND 49.00

A copy of the accomplished Report of Birth will be given to the client for their

personal file. The Philippine Embassy will transmit the Report of Birth form to the Department of

Foreign (DFA) via the diplomatic pouch which leaves once a month. In turn, the DFA will transmit the Report of Birth to the National Statistics Office (NSO). The Report of Birth, in Security Paper Form, will be available in the NSO after 6 months.

Civil Registry Documents: Requirements for Report of Birth


Consular Section


2. Applicant fills out 4 copies of Report of Birth Form (F.A. Form No. 40) available at the

entrance of the public area;

3. Using a stamp pad, the parents should take the imprint of both feet of the infant and place in the back of F.A. Form No. 40;


Steps in reporting the birth of a child in the Philippine Embassy


Consular Section


6. Submit the following

• 4 copies of accomplished Report of Birth (F.A. Form No. 40) with imprint of child’s feet

• One copy of Registry of Birth of child (original to be shown);

• Photocopy of passports of both parents;



Consular Section

• Marriage contract of parents issued by the NSO and authenticated by the DFA (if married in the Philippines)

• OR CTC of marriage contract of parents (if married in Brunei Magistrate Court or

church)

• OR copy of marriage certificate issued by the Philippine Embassy (if married at the Philippine Embassy)



Consular Section

• If child is illegitimate, and father is acknowledging paternity and willing to let child

use his surname, Affidavit of Paternity executed by biological father and payment of corresponding fee (BND49.00); and

7. Payment of consular fee.

A copy of the accomplished Report of Birth will be given to the client for their

personal file. The Philippine Embassy will transmit the Report of Birth form to the Department of Foreign (DFA) via the diplomatic pouch which leaves once a month. In turn, the DFA will transmit the Report of Birth to the National Statistics Office (NSO). The Report of Birth, in Security Paper Form, will be available in the NSO after 6 months.




Person-in-Charge

Duration Form





Accomplish Report of Birth Form (F.A. Form No. 40)

5 minutes



Person-in-Charge

Duration Form


Using stamp pad, take imprint of both feet of infant and place at the back of Report of Birth forms




Submit accomplished Report of Birth forms and supporting documents



Person-in-Charge

Duration Form


If parents are not married and father is acknowledging paternity and willing to let child use his surname, he needs to execute an Affidavit of Paternity


Pay consular fees

1 minute


Receives payment and issues receipt

Cashier 1 minute



Person-in-Charge

Duration Form


Process documents

Consular Assistant

5-10 minutes


Sign documents

Signing Officer

5 minutes


Provide client with a copy of the Report of Birth

Consular Assistant

1 minute


Consular Section

1. Marriage contract certified by Brunei Magistrate Court, in 4 copies (if marriage was solemnized before the Magistrate Court or in Catholic Church in Brunei Darussalam);

2. Accomplished Application form for Report of Marriage, in 4 copies (available at the Embassy);

3. Copies of passports of bride and groom; and

4. Payment of consular fee (BND 49.00).

Civil Registry Documents: Requirements for Report of Marriage


Consular Section


2. Couples who were not married in the Philippine Embassy need to fill out 4 copies of

Report of Marriage Form (Form Prescribed by FSC-75-94 Revised March 2013) available at the entrance of the public area.

3. Wait for number to be called; 4. Proceed to Window 1 (Consular Services):

Steps in reporting the solemnization of a marriage in the Philippine Embassy


Consular Section

5. Submit the following

• Accomplished Report of Marriage Form (Form Prescribed by FSC-75-94 Revised March 2013) in 4 copies;

• Copy of Marriage Contract certified by Brunei Magistrate Court, in 4 copies (if the

couple were married before the Magistrate Court or in the Catholic Church in Brunei Darussalam); and

• Copies of the data page of the passports of the couple.



Consular Section

6. Payment of consular fee (BND 49.00) A copy of the accomplished Report of Marriage will be given to the client for their

personal file. Those whose marriages were solemnized in the Philippine Embassy need not file for a Report of Marriage.

The Philippine Embassy will transmit the Report of Marriage to the Department of

Foreign (DFA) via the diplomatic pouch which leaves once a month. In turn, the DFA will transmit the Report of Marriage to the National Statistics Office (NSO). The Report of Marriage, in Security Paper Form, will be available in the NSO after 6 months.




Person-in-Charge

Duration Form





Accomplish Report of Birth Form (F.A. Form No. 40)

5 minutes



Person-in-Charge

Duration Form


Using stamp pad, take imprint of both feet of infant and place at the back of Report of Birth forms




Submit accomplished Report of Birth forms and supporting documents



Person-in-Charge

Duration Form


If parents are not married and father is acknowledging paternity and willing to let child use his surname, he needs to execute an Affidavit of Paternity


Pay consular fees

1 minute



Cashier 1 minute


Consular Section: Requirements

1. Death Certificate; 2. Post Mortem Examination Certificate; 3. Passport of the deceased; and 6. Payment of BND 49.00.

Note: A mortuary certificate is one of the documentary requirements in repatriating

the remains of a deceased Filipino national.

Civil Registry Documents: Requirements for Securing a Mortuary Certificate


Consular Section



3. Proceed to Window 1 (Consular Services):

4. Submit the following documents: • Death Certificate; • Post Mortem Examination Certificate; • Passport of the deceased; and 6. Payment of consular fee (BND 49.00)

Steps in securing a Mortuary Certificate



Person-in-Charge

Duration Form








Person-in-Charge

Duration Form


Submit documents


Accept documents and process Mortuary Certificate

5-10 minutes


Pay consular fee

Window 1 (Cashier)

Accepts payment and issues official receipt

Cashier 1 minute


Issues Mortuary Certificate

1 minute



1. Consular Mortuary Certificate issued by the Philippine Embassy in Brunei

2. Death Certificate

3. Medical Certificate of the Cause of Death

4. Sealing Certificate

5. Quarantine Certificate

Civil Registry Documents: Requirements for the Submission of the Report of Death



6. Embalmment Certificate

7. Police Memorandum

8. Copy of Philippine Passport of deceased

9. Report of Death (FA Form No. 39) 10. Payment of BND 49.00.

Civil Registry Documents: Requirements for Report of Death


Consular Section


2. Wait for number to be called; 3. Proceed to Window 1 (Consular Services);

Steps in reporting the death of a Filipino in the Philippine Embassy


Consular Section

4. Submit the following documents:

• Consular Mortuary Certificate issued by the Philippine Embassy in Brunei

• Death Certificate

• Medical Certificate of the Cause of Death

• Sealing Certificate



Consular Section

• Quarantine Certificate

• Embalmment Certificate

• Police Memorandum

• Copy of Philippine Passport of deceased



Consular Section

5. Accomplish Report of Death (FA Form No. 39); 6. Payment of consular fee (BND 49.00).

The Philippine Embassy will transmit the Report of Death to the Department of

Foreign (DFA) via the diplomatic pouch which leaves once a month. In turn, the DFA will transmit the Report of Death to the National Statistics Office (NSO). The Report of Death, in Security Paper Form, will be available in the NSO after 6 months.




Person-in-Charge

Duration Form





Accomplish Report of Death Form (F.A. Form No. 39)

5 minutes



Person-in-Charge

Duration Form




Submit accomplished Report of Death Form (F.A. Form No. 39) and supporting documents

1 minute


Accepts documents

Consular Assistant

1 minute



Person-in-Charge

Duration Form


Pay consular fees

1 minute



Cashier 1 minute


Consular Section

1. Accomplished Petition for the Correction of Clerical/Typographical Error filed in the

Philippine Embassy.

2. Original civil registry document issued by NSO where clerical/typographical error needs be corrected.

3. Original supporting documents (e.g. Birth Records, Passports, Baptismal Records, School Records, ID, etc.)

4. Payment of fee: BND 70.00

Civil Registry Documents: Requirements for the implementation OF R.A. 10172


Consular Section




4. Accomplish Petition for the Correction of Clerical/Typographical Error and Change of

Name/Nickname, the Day and Month in the Date of Birth or Sex of the Person to be filed in the Philippine Embassy;

Steps in implementing R.A. 10172


Consular Section

4. Submit the following documents: • Certified true machine copy of the certificate or of the page of the registry book

containing the entry or entries sought to be corrected or changed. • Original supporting documents (e.g. at least two public or private documents showing

the correct entry or entries upon which the correction or change shall be based). • Other documents deemed relevant and necessary by the Consul/Consul General



Consular Section

5. Consular Assistant will record all incoming and outgoing petitions in a logbook;

6. Consular Assistant will go over Petition and supporting documents;

7. Petitioner will pay consular fee (BND 70.00); 8. Consular Assistant will attach receipt to the petition and record in logbook; 9. Consular Assistant will prepare Record Sheet Form and Notice for Posting;

10. Petition shall be posted in 10 consecutive days in Bulletin Board in Public Area.



Consular Section

11. Consul/Consul General will act on the petition within 5 days after the completion of

the 10-day posting period, which will either be for the approval or disapproval of the petition.

12. If for approval, the Consul/Consul General will send petition and supporting

documents to the Civil Registrar General within 5 days. 13. If for disapproval, Consul/Consul General will advise petitioner of 2 options:

• Appeal decision to the Civil Registrar General; and • File appropriate petition with the proper court.



Consular Section

14. Civil Registrar General will either impugn or approve the decision made by the

Consul/Consul General within 10 working days after receipt of decision; 15. Civil Registrar General will notify Consul/Consul General of decision not later than

10 working days from date of impugning or approving decision; and 16. Consul/Consul General will prepare Certificate of Finality upon receipt of decision

made by the Civil Registrar General.



Consular Section

1. Letter from His Majesty’s Government;

2. Surrender of Philippine Passport;

3. Affidavit of Renunciation of Philippine Citizenship to be executed in the Philippine

Embassy; and

4. Payment of consular fee (BND 49.00).

Philippine Citizenship: Requirements for the renunciation of Philippine Citizenship


Consular Section




Steps in renouncing Philippine Citizenship


Consular Section

4. Submit the following documents:

• Letter from His Majesty’s Government informing the Philippine Embassy of the grant of Bruneian citizenship;

• Surrender of Philippine Passport;

5. Execute an Affidavit Renouncing Philippine Citizenship; 6. Payment of consular fee (BND 49.00); and



Consular Section

7. The Embassy will issue a Certification indicating that client has returned his/her

Philippine passport as a pre-requisite for obtaining Bruneian citizenship.




Person-in-Charge

Duration Form








Person-in-Charge

Duration Form


Submit letter informing the Philippine Embassy of the grant of Bruneian citizenship and surrender Philippine Passport

1 minute


Accepts documents

Consular Assistant

1 minute


Execute affidavit renouncing Philippine citizenship

1 minute



Person-in-Charge

Duration Form


Pay consular fees

1 minute



Cashier 1 minute


Issue a certification confirming surrender of Philippine passport

Consular Assistant

5 minutes


Consular Section

1. Applicant shall present a copy of his/her Birth Certificate issued or duly-

authenticated by the National Statistics Office (NSO) in Manila.

2. Applicant accomplishes form entitled “Petition for Dual Citizenship and Issuance of Identification Certificate (IC) pursuant to RA 9225” and attaches three (3) 2”x2” photographs showing the front, left side and right side views of the applicant.

3. Applicant submits duly-accomplished petition to the Philippine Consulate / Embassy together with the photos, birth certificate and a valid ID. Applicants who are married and who wish to use their married names must submit a copy of their marriage certificate.

4. Applicant pays a processing fee of US$ 50.00 and is assigned a schedule for his/her oath of allegiance before a consular officer. Applicant takes his/her oath.

Philippine Citizenship: Requirements for the Re-Acquisition of Philippine Citizenship


Consular Section

5. Applicant is given the original copy of his notarized oath of allegiance together with

an Order of Approval issued by the Philippine Embassy/Consulate General. 6. The Philippine Embassy/Consulate General forwards to the Bureau of Immigration

in Manila the petition, oath, order of approval, and other supporting documents for issuance of an Identification Certificate.

7. The Bureau of Immigration issues an Identification Certificate (IC) and forwards it

to the applicant through the Philippine Embassy/Consulate General.

Philippine Citizenship: Requirements for the Re-Acquisition of Philippine Citizenship


Consular Section

A registration period for new voters is held prior to the elections. 1. Personal appearance at Post that has consular jurisdiction over the locality where

voter temporarily resides;

2. Accomplish OAVF No. 1 (available at the Embassy or from the following website: philippine-embassybrunei.com);

3. Submit the accomplished OAVF No. 1 together with supporting documents (valid passport or appropriate certification if passport is not available; seaman’s book for seafarers)

4. Submit to biometrics capture (electronic or digital recording of photograph, signature and right thumb mark).

Philippine Citizenship: Requirements to participate in the Overseas Absentee Voting


Consular Section

Section 2 of PD 1183, as amended, provides that the following are exempted from the

payment of the travel tax

1. Foreign diplomatic representatives Certification from the Office of Protocol, Department of Foreign Affairs or their

respective Embassy/Consulate 2. Employees of the United Nations (UN) Organization or its agencies

UN passport or Certification of employment from the UN office or its agency

Note: Dependents are also exempted if travel is paid for and certified by the UN. For dependents of employees of other UN agencies, a certification and proof from the organization/agency is required.

Travel Tax Exemption: Eligibility and Requirements


Consular Section


payment of the travel tax:

3. United States (US) Military Personnel including dependents and other US nationals with fares paid for by the US Government or on US Government-owned/chartered transport facilities;

Government Transport Request (GTR) or certification from the US Embassy.

4. Overseas Filipino Workers (OFWs);

If hired through POEA, Overseas Employment Certificate (OEC) from POEA; If directly hired abroad, a Certificate of Employment issued by the Philippine

Embassy/Consulate in the place of hire or an employment contract authenticated by the Philippine Embassy/Consulate



Consular Section



5. International carrier crew

Certification from the Bureau of Air Transportation that crew member is joining his aircraft, indicating name of crew member, position and location of aircraft.

6. Filipino permanent residents abroad whose stay in the Philippines is less than

one (1) year Copies of the ID pages of passport and stamp of last arrival in RP;

Proof of permanent residence in foreign country (e.g. US Green Card, Canadian form 1000, etc.)



Consular Section


payment of the travel tax: 7. Philippine Foreign Service personnel assigned abroad and their dependents Certification from the Department of Foreign Affairs to this effect 8. Philippine government (excluding government-owned and controlled corporations) employees on official travel Certified true copy of travel authority or travel order from the respective

Secretary of agency or its equivalent



Consular Section



9. Grantees of foreign government-funded trips Proof that travel is provided/funded by a foreign government. 10. Students with approved scholarships by appropriate government agency

Certification from concerned Philippine government agency

Note: "Student" is defined as a person attending formal classes in an educational institution for the purpose of taking up a course leading to a diploma the duration of which is not less than one year.



Consular Section



11. Infants (2 years & below) In case where original passport cannot be presented, original Birth Certificate

and photocopy of ID page of passport. 12. Personnel (and their dependents) of Philippine offices of multinational

companies not engaged in business in the Philippines Certification from the Board of Investments



Consular Section



13. Those authorized by the President of the Republic of the Philippines Written authorization from the Office of the President which explicitly entitles the

passenger to an exemption



Consular Section

RA 6768 provides for the exemption of the following from payment of the travel tax: Balikbayans whose stay in the Philippines is less than one (1) year ID pages of passport and stamp of last departure from and arrival in the Philippines

(duration of which is at least one year) Ticket used in traveling to the Philippines



Consular Section

RA 6768 provides for the exemption of the following from payment of the travel tax: Family members of former Filipinos accompanying the latter

Foreign passport of former Filipino or other evidence of former Philippine Citizenship

Birth certificate or adoption papers of children and/or marriage contract of accompanying spouse

Note: Exemption under RA 6768 is available only if the individual does not fall under

any of the exempted categories provided under Sec. 2 of P. D. 1183, as amended.



Consular Section

Section 2-A of PD 1183, as amended, states that the following are entitled to a

standard reduced travel tax rate: Minors from 2 to 12 years In case where original passport cannot be presented, original Birth Certificate and

photocopy of ID page of passport.

Filipino journalists on journalistic assignment

Certification from the Office of the Press Secretary and

Certification/Accreditation from the journalist's editor or station manager



Consular Section

Section 2-A of PD 1183, as amended, states that the following are entitled to a

standard reduced travel tax rate: Those authorized by the President of the Republic of the Philippines Written authority from the Office of the President which explicitly entitles the

passenger to a reduced rate



Consular Section

Section 2-B of PD 1183, as amended, states that the following are entitled to a privileged reduced travel tax rate:

Legitimate spouse of Overseas Filipino worker (OFW) 1. Passport

2. POEA Overseas Employment Certificate (OEC) / balikmanggagawa form 3. Marriage contract

4. Ticket Legitimate unmarried children of OFW below 21 years old 1. Passport

2. OEC / balikmanggagawa form 3. Birth certificate

4. Ticket



Consular Section Where to File: Philippine Tourism Authority (PTA) Revenue Department, Travel Tax Division Department of Tourism G/F 117, DOT Bldg.,T.M. Kalaw, Manila


ATN Section Contact details Embassy website : www.philippine-embassybrunei.com E-mail address : [email protected], [email protected] Telephone Nos. : (+673) 224 -1465, 224-1466, 223-8845 ext. 103 (for ATN Section) Hotline : (+673) 871-4881 Office Hours : Monday – Thursday 8:00 a.m. to 12:00 noon, 1:00 p.m. to 5:00 p.m. Friday 8:00 a.m. to 12:00 noon, 2:00 p.m. to 6:00 p.m.





ATN officials and staff

ATN officers 1. Raymond R. Balatbat, Minister and Consul General 2. Celeste Vinzon Balatbat, Minister and Consul Assistance to Nationals staff 1. Raul C. Villanueva, ATN Officer and Attaché

2. Kenneth C. Joya, Alternate ATN Officer /Consular Assistant and Attaché

3. Elmer Bajo, local hire

4. (Local hire – vacant)


ATN Section

1. Register at the public entrance and inform receptionist of need for ATN services;

2. Fill-out ATN Form available at the public entrance of the Philippine Embassy;

3. Embassy’s in-house security will escort client to ATN Officer’s room; and

4. ATN officer will conduct an interview and act upon problem conveyed by client.

Steps in availing of ATN services


Step 1: Register at public entrance of Brunei PE

Legal services Interpretation services during court hearings Detention cases: •Rape/sexual assault •Sexual harassment •Drug related cases •Robbery/Theft •Adultery/Immorality •Debt payment •Falsification/forgery •Firearms related •Gambling •Liquor •Physical injuries •Human trafficking and illegal recruitment •Immigration

Basic ATN Repatriation Jail visitations Shipment of remains and personal belonging Death benefits Employment complaints: •Maltreatment •Contract substitution •Unpaid salaries Verification •Whereabouts •Financial support •Report of Death Family problems and other cases of non-grievous nature

Step 2: Fill out ATN application form

Step 3: Wait to be escorted to ATN Officer’s Room where interview is conducted


Assistance to Nationals

1. Prior notification from the Magistrate/High Court regarding translation services

required for court hearings involving Filipino nationals.

2. Court hearings are usually held from Monday – Thursday, and Saturday from 0800H – 1700H.

3. Service is rendered free of charge.

Services: Translation and interpretation services during Court hearings involving Filipino nationals


Assistance to Nationals Services: Legal-consular advice during police investigations involving Filipino nationals

(detention cases)

1. The ATN Section extends consular representation and provides legal-consular advice during police investigations involving Filipino nationals.

2. The ATN officer is on call 24/7 with regard to police cases involving Filipino nationals.




1. The ATN Section extends legal-consular advice, assistance, and updates to Filipino nationals who are detained at the Jerudong and Maraburong correctional facilities.

2. Next of kin (NOK) of detainees may request the assistance of the ATN Section in arranging prison visits. Visits by Consular officials require the prior approval of prison authorities.

3. Embassy officials and staff conduct prison visits during the Hari Raya Aidul Fitri and Christmas season.

Service is rendered free of charge.

Services: Jail visitation of Filipino inmates


Assistance to Nationals • The ATN Section extends immediate response and rescue of human trafficking

victims, particularly those coming from Sarawak and Sabah. These operations are usually conducted in coordination with Brunei immigration authorities and other local authorities.

• Human trafficking victims are sheltered at the Filipino Workers Resource Center until

they are repatriated. • Service is rendered free of charge.

Services: Immediate rescue and repatriation of human trafficking victims


Assistance to Nationals 1. The ANT Section extends the appropriate assistance in helping locate individuals

who have not communicated with their families in the Philippines for some time.

2. The ANT Section will require documents that will show the relationship of client/s to the “missing” Filipino national as well as other supporting documents that will help locate the individual’s present whereabouts.


Services: Locating present whereabouts of Filipino nationals


Assistance to Nationals 1. The ANT Section provides the appropriate advice to Filipino nationals requiring

mediation services to settle financial and other personal disputes.


Services: Mediation services for financial and other personal matters


Assistance to Nationals 1. The ANT Section arranges for the repatriation of distressed and undocumented

Filipino workers.

2. The Embassy requests authority to avail of ATN funds from the DFA to facilitate the repatriation of distressed and undocumented Filipino workers.

3. Upon receiving approval from the Department, the Embassy will proceed with the repatriation of the distressed and undocumented Filipino workers.

4. The Embassy will provide flight details to DFA-OUMWA.

Services: Repatriation of distressed and undocumented Filipino workers


Assistance to Nationals 1. Informs the next of kin (NOK) in the Philippines/OUMWA;

2. Verifies with OWWA and SSS if deceased is a member and whether he/she is

entitled to any benefits;

3. Coordinates with OWWA-Brunei PE in arranging for the necessary port assistance to NOK to receive remains in RP;

4. Informs DFA-OUWA of flight details of the repatriation of remains;

Services: Repatriation of remains of Filipino workers


Assistance to Nationals 5. A representative from the Philippine Embassy is present during the following

instances:

• Autopsy of the human remains at the RIPAS hospital; • Cremation of the human remains

6. Prepares the Mortuary Certificate (employer pays BND 49.00)

7. Transmits the Accomplished Report of Death and other attached documents to the

DFA

Services: Repatriation of remains of Filipino workers



The Philippine Embassy in Brunei maintains a 24-hour hotline for inquiries and emergency situations. The Philippine Embassy can be contacted through the following number:

(+673) 871-4881

Services: Maintenance of 24-hour hotline


Labor Section Officials of the Philippine Overseas Labor Office(POLO) in Brunei Darussalam 1. Atty. Ana C. Dione, Labor Attaché 2. Ms. Asterio D. Cabadonga, Administrative Assistant 3. Mr. Ruel T. Barreto, POLO local hire 4. Ms. Nurhuda S. Hernandez, POLO local hire

The Philippine Overseas Labor Office can be contacted through the following numbers: POLO/OWWA hotline : (+673) 883-0933 Telephone Numbers : (+673) 223-70-52 extension 112, 114, 115, 116,

118 Website : polobrunei.net.ph


Labor Office

Aims to: 1. Identify new market prospects 2. Secure foothold in traditional markets 3. Support private sector initiatives

Aims to: Ensure preparedness of OFWs for reintegrating into mainstream Philippine society

and socio-economic realities upon their return to the country by conducting activities such as computer, language, livelihood and other skills training, entrepreneurial development training and business counseling, financial literacy and management training, personality development and value formation trainings.

Services: Job Search Assistance

Services: Reintegration Preparedness Program


Labor Office

POLO-Brunei delivers services/activities to Filipino communities/OFWs who can’t easily access POLO programs due to the remote location of their homes/places of work. Activities intend to strengthen linkages with OFW communities include organization formation of OFWs, socio-cultural activities, leader’s forum, etc.

POLO-Brunei disseminates relevant data/information to OFWs through tri-media, forums and meetings.

Services: Community Outreach Program

Services: Worker’s Information, Education and Communication Programs


Labor Office

1. Issuance of Overseas Employment Certificates (OEC)

2. Verification of employment contracts and other related documents

3. Case management program- handling of labor and welfare complaints brought to

the attention of POLO

Services: To safeguard the fair and just terms and conditions of employment


Labor Office

1. OWWA Membership Program

2. Welfare and Repatriation Programs

3. Custodial Program – refers to the operation of the Migrant Workers Overseas and Other Filipinos Resource Center (MWOFRC) concerning the provision of temporary shelter to distressed OFWs.

Services: Social Protection and Welfare Services


Labor Office

All Balik-Manggagawa (i.e. worker-on-leave, rehires, and POLO-registered

workers) are eligible to apply for an Overseas Employment Certificate (OEC).

1. Requirements for OEC Processing:

• Proof of existing employment (i.e. valid employment contract, employment certificate, valid company ID, pay slips);

• Passport valid for at least 6 months from the time of departure; • Valid visa/re-entry permit/work permit or equivalent document.

Requirements: Issuance of an Overseas Employment Certificate (OEC)


Labor Office

2. The following are fees involved in the issuance of an OEC

• POEA Processing Fee (PhP 100.00) • OWWA Membership Fee (US$25.00 or its peso equivalent. OWWA

Membership is on a per contract basis

• PhilHealth (PhP900.00, good for 1 year coverage) • PAG-IBIG membership (Php100.00)



Labor Office

3. All OECs are valid for 60 days from date of issuance; 1 day for OECs issued by

the Labor Assistance Centers (LACs) at the airports. 4. OECs can be secured in the following:

• Balik-Manggagawa Processing Division (BMPD) – POEA Main Office • POEA Regional Centers – Luzon, Visayas and Mindanao • POEA Regional Extension Units/Satellite Offices • Labor Assistance Centers in international airports in Manila, Cebu, and

Mindanao; • Philippine Overseas Labor Office (POLO)



Labor Office 1. Secure a queue number (from Letter C of the queuing machine)

2. Fill up an OFW Information Sheet (available at the Embassy entrance counter)

3. Prepare the following requirements:

Valid passport Valid re-entry visa and employment pass Valid employment contract

Steps in securing an Overseas Employment Certificate (OEC)


Labor Office 4. Wait for your queue number to be called. 5. When queue number is called, proceed to the indicated counter (Windows 2,3, and 4).

Processor will compare information in the submitted documents with the date contained in the POEA Verification System/POLO data.

6. OEC issued/worker’s information updated. NOTE : OFW to also check status of his/her membership with PAG-IBIG, SSS and

OWWA at windows Nos. 6 and 7 when securing an OEC.

Steps in securing an Overseas Employment Certificate (OEC)


Labor Office

1. Secure a queue number (Letter B from queue machine)

2. Wait for queue number to be called.

3. When queue number is called, proceed to the indicated counter (Window 2)

4. If documents are in order, contract is verified.

Steps in the verification of employment contracts


Labor Office

Requirements: For verification of employment contracts New Worker – Requirements for professional and other categories Fee : BND 28.00

Document Number of Copies

1. Valid Philippine labor contract (chop by magistrate, all pages signed by employer)

original + 1 copy

2. BUR 500 original + 2 copies

3. Visa approval original + 2 copies

4. Labor Quota/License Original + 2 signed copies

5. IC of employer 2 signed copies

6. Business registration Sec. 16 and 17 or Form x 2 copies

7. Data page of e-Passport 2 copies

8. Letter of authorization from representative submitting documents (representative must be an employee /connected with establishment)

original


Labor Office

Requirements: For the verification of employment contracts New Hire Worker – Requirements for household service worker Fee: BND 28.00

Document Required Number of Copies

1. Valid Philippine labor contract (chop by magistrate, all pages signed by employer)

original + 1 copy

2.Visa approval original + 2 copies 3. Labor quota/license original +2 copies 4. Information sheet of employer original + 1 copy 5. IC of employer 2 signed copies 6. Undertaking of employer original + 1 copy 7. Data page of passport 2 copies


Labor Office

Requirements: For the verification of employment contracts Re-contract workers/change of employer – professional and other categories Fee: BND 14.00


1. Valid contract (any of the following) original + 2 copies

2. BUR 555 2 copies 3. IC of employer 2 signed copies 4. Passport

• Data page • Re-entry visa • Valid employment pass

2 copies


Labor Office

Requirements: For the verification of employment contracts Re-contract workers/change of employer – household service workers Fee: BND 14.00


1. Valid contract (any of the following) original + 2 copies

2. Labor quota/license original + 2 copies

3. IC of employer 2 signed copies

4. Passport • Data page • Re-entry visa • Valid employment pass

2 copies


Labor Office

The following requirements should be submitted by employers/principals who would like to hire Filipino workers through a Philippine licensed recruitment agency.

Requirements: For the accreditation of principal/employer


1. Manpower request/job order original + 1 copy

2. Copy of labor quota/license original + 2 copies

3. Special Power of Attorney (requires chop of Magistrate)

original + 1 copy

4. Copy of IC of employer/managing director 2 signed copies

5. Recruitment Agreement (requires chop of Magistrate on last page of document)

original + 1 copy

5. Copy of business registration (Section 16 and 17 or Form X)

2 copies

6. Standard employment contract original + 1 copy

7. If contractor (copy of project awards) original + 1 copy


Overseas Workers Welfare Administration (OWWA) OWWA officials 1. Ms. Aurea J. Estrada, Welfare Officer 2. Mr. Edgardo C. Miano, OWWA Administrative Assistant 3. Mr. Richard Mar P. Cubio, OWWA Assistant OWWA-Brunei can be contacted through the following: POLO/OWWA hotline : (+673) 883-0933 Telephone Numbers : (+673) 222-5526 Extension 116, 118, 119


OWWA

OWWA is mandated to guarantee the protection of the rights of OFWs and the

promotion of their interests and well being. The OWWA provides and sustains assistance to all its members in all its regional and

overseas offices. Services that may be availed of on-site include: 1. Locating missing OFWs;

2. Providing information and guidance;

Services


OWWA

3. Psycho-social counseling and conciliation services; and

4. Legal assistance, outreach missions, visits (workplace, hospital and jail visits), community organizing, and training, among others.

On behalf of the OFW, the OWWA may provide appropriate representation with

employers, agents and host authorities.

Services


OWWA

1. Clients can proceed directly to Window 7 for the renewal of their OWWA membership.

2. The following are the requirements for the renewal of OWWA Membership:

• Employment Pass • Passport • Accomplished OWWA Information Sheet • Membership Fee of BND 35.00 • Contract of Employment to be presented • Official receipt of latest payment

Requirements: Renewal of OWWA Membership


OWWA

OWWA’s healthcare and disability/death benefits include the following: 1. Life/Accident Coverage

A member is covered for the duration of his employment contract. The coverage includes P100,000.00 for natural death and P200,000.00 for accidental death.

2. Disability and Dismemberment Benefit

A member shall be entitled to disability/dismemberment benefits ranging from P2,000.00 to P50,000.00.

Benefits: OWWA Membership


OWWA

OWWA’s healthcare and disability/death benefits include the following: 3. Total Disability Benefit

In case of total permanent disability, a member shall be entitled to P100,000.00. 4. Burial Benefit

A burial benefit of P20,000.00 shall be provided in case of the member’s death.



OWWA

OWWA’s education and training benefits include the following:

1. Education for Development Scholarship Program (EDSP)

2. OFW Dependent’s Scholarship Program (OFW-DSP)

3. Skills for Employment Scholarship Program (SESP)

4. Language and Culture Familiarization Course

5. Education and Livelihood Assistance (ELAP)



OWWA

Other education and training programs include the following: 1. Seafarer’s Comprehensive Education and Training Programs

• Seafarer’s Upgrading Program • Mariner’s Dugtong Aral (MDA) • Cadetship Program • Maritime Educational Development Loan Program (MEDLOP)



OWWA

Other education and training programs include the following: 2. DOLE-OWWA Tulay Microsoft Project 3. Tuloy-Aral Project (TAP) Reintegration Program 1. Livelihood Development Program 1. Skills and Capability Training 1. Business Loan Program



Social Security System SSS officials 1. Mary Jessielyn M. Cabungcag 2. Marivic G. Rutor The SSS program for OFWs is on a voluntary basis. The program covers all

OFWs, immigrants, and long term residents not over 60 years old, whether new or previous members.

SSS contact details : 222 – 11-73 (Extension) 122


Social Security System

1. Get a queue number from the queuing machine (Letter F of the queuing machine).

2. Wait for number to be called. Proceed to Window 6.

3. Fill-out and submit OW-1 form. New members need to submit a photocopy of their passport.

4. SSS contributions and loan repayments can be paid through accredited remittance centers in Brunei Darussalam:

a. Boza Remittance T1-22 Bangunan Pusat Komersial Bumiputera Jalan Cator BSB, Brunei Darussalam BS8811 Contact number 2221987 (Jojo)

Steps on securing SSS services



b. Estetika Remittance (I-REMIT) #1 G/F Britannia House Jalan Cator BSB, Brunei Darussalam BS8811 Contact number 2221961 (Joy/Ana) c. Darul Trustee(Moneygram) No. 11 Block A G/F Abdul Razak Complex Gadong, BSB, Brunei Darussalam

Contact number 2431051 (Jovie)

Steps on securing SSS services



1. Benefits Packages

• Sickness and Maternity Benefits • Disability Benefits (Partial and Total) • Retirement Benefits • Funeral and Death Benefits

2. Loan Privileges

• Salary Loan • Housing Loan and House Repair and Improvement Loan

3. Flexi-Fund

Benefits: SSS Membership


PAG-IBIG PAG-IBIG Representative : Ms. Arlina D. Feliciano Contact details of PAG-IBIG Telefax (+673) 2222916 Extension 120 E-mail address: [email protected] [email protected]




PAG-IBIG With the signing of Republic Act No. 9679, effective 1 January 2010 membership to

the Fund shall be mandatory for the following:

1. All employees, workers, professionals, officers and companies who are compulsorily covered by the SSS and GSIS;

2. Uniformed members of the Armed Forces of the Philippines, the Bureau of Fire Protection, the Bureau of Jail Management and Penology, and the Philippine National Police

3. All members of the judiciary and constitutional commissions;


PAG-IBIG With the signing of Republic Act No. 9679, effective 1 January 2010 membership to

the Fund shall be mandatory for the following: 4. Overseas Filipino Workers (OFWs); and 5. Filipinos employed by foreign-based employers, whether deployed locally or

abroad.


PAG-IBIG

1. Savings

2. Short-term loans

3. Housing loans Clients can proceed directly to the PAG-IBIG office for the renewal of their

membership. The following are requirements for PAG-IBIG membership:

1. Accomplished Members Registration Form (MRF)

2. Present original or photocopy of Philippine Passport

Benefits: PAG-IBIG Membership


PAG-IBIG

PAG-IBIG contributions and loan repayments can be paid directly through

accredited remittance centers in Brunei Darussalam:

1. Boza Remittance T1-22 Bangunan Pusat Komersial Bumiputera Jalan Cator BSB, Brunei Darussalam BS8811 Contact number 2221987 (Jojo)

PAG-IBIG Remittance Centers


PAG-IBIG

PAG-IBIG contributions and loan repayments can be paid directly through

accredited remittance centers in Brunei Darussalam:

2. Estetika Remittance (I-REMIT) #1 G/F Britannia House Jalan Cator BSB, Brunei Darussalam BS8811 Contact number 2221961 (Joy/Ana) 3. Darul Trustee(Moneygram)

No. 11 Block A G/F Abdul Razak Complex Gadong, BSB, Brunei Darussalam Contact number 2431051 (Jovie)

PAG-IBIG Remittance Centers


Client Feedback Mechanism

In order to further improve the front-line services of the Philippine Embassy, a Client Feedback Form is available in Window 1. Kindly fill out the form and place in the drop box found near Window 1 (Cashier).

Kindly rate the services of the Philippine Embassy on the following criteria: - Excellent (Magaling) - Satisfactory (Nasiyahan) - Neutral (Neutral) - Unsatisfactory (Hindi Nasiyahan) - Poor (Masama) The results of the accomplished Client Feedback Form shall be kept confidential

and is intended for internal use/evaluation purposes only. Your comments and suggestions on ways to improve the Philippine Embassy’s

services will be greatly appreciated.

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