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Intranet PhilipsFrom tree to leaf
Jeroen de BruinDesign/DigitalJune 8th 2016
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Jeroen de BruinPhilips designCreative Lead/Sr. Information architect
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Jeroen de BruinPhilips designInfomedian
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a year by 2025
We’re aiming to improve the lives of
three billion people
We strive to make the world healthier and more sustainable through innovation
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Royal Philips
46%Healthcare
31%Lighting
23%Consumer Lifestyle
Est. 1891Headquarters inAmsterdam, Netherlands
104,000+Employees worldwide in 100+ countries
€ 24.2 billionSales in 2015Portfolio 70% B2B∽
$10.9 billionBrand value in 2015
1 Excluding Central sector (IG&S).Based on sales last 12 months December 2015Note - Prior-period financials have been restated for the treatment of the combined businesses of Automotive and Lumileds as discontinued operations.
Sales split by sector1
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Present in more than +100 countriesPhilips’ seven largest markets
United States
€7.5billion
1 Seven largest markets by sales in 2015.
China
€2.8billion
Germany
€1.4billion
France
€806million
India
€845million
Netherlands
€639million
Japan
€1.0billion
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We’re aiming to improve the lives of
70.000 employees
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Intranet pages Spent curating intranet content
Intranet visits / month Yearly outsourced for content curation Intranet content managers
The case for a new intranet | facts
+123,000 436,800h/y
10+ M 2,644
+900Standalone intranets
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Standalone intranets Spent curating intranet content
Intranet visits / month Yearly outsourced for content curation Intranet content managers
The case for a new intranet | facts
+900 436,800h/y
10+ M 2,644
+123,000Intranet pages
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Standalone intranets Intranet pages
Intranet visits / month Yearly outsourced for content curation Intranet content managers
The case for a new intranet | facts
+900 +123,000
10+ M 2,644
436,800h/y
Spent curating intranet content
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Standalone Intranets Intranet pages Spent curating Intranet content
Yearly outsourced for content curation Intranet content managers
The case for a new intranet | facts
+900 +123,000 436,800h/y
2,64410+ MIntranet visits / month
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Standalone intranets Intranet pages Spent curating intranet content
Intranet visits / month Intranet content managers
The case for a new intranet | facts
+900 +123,000 436,800h/y
10+ M 2,644Yearly outsourced
for content curation
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Standalone intranets Intranet pages Spent curating intranet content
Intranet visits / month Yearly outsourced for content curation
The case for a new intranet | facts
+900 +123,000 436,800h/y
10+ M 2,644Intranet content managers
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The case for a new intranet | facts
+900 +123,000 436,800h/y
10+ M 2,644
Standalone Intranets Intranet pages Spent curating Intranet content
Intranet visits / month Yearly outsourced for content curation Intranet content managers
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It all starts with the customer
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Intranet personas - overview
Manufacturing and earning a living
Factory worker
Creating content and engaging colleagues
Digital specialist
Ensuring quality of work
Marketing specialist
Achieving sales targets
Sales representative
Focus on customer and driving team to achieve KPIs
International people manager
Networking and cooperation with business contacts
Business leader
Assembly instructions and training
Increased focus on community content
Support in reaching targets (Salesforce.com)
Enhanced cooperation across team
Information about his businessIncreased customer focus
Personal HRTrainingCompany news
“Find the documents I need, in less time”“Get trusted and up-to-date information about the organization and my work”“Stay informed about company news - locally globally and within my span of interest”“Quickly and easily access online work-related tools, without constant logging in, and updating passwords”“Connect and collaborate with colleagues via Workday, Lync, and Philips Communities”“Find my way more effectively around the organization”“Get support, or help me find the document I’m looking for”
Support in achieving KPI’s
Role
pro
file
Key
intr
anet
nee
ds
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The new IntranetMission
Our new intranet mission
Create a personal customizable launch page that enables employees to reach their goals by providing the best access to data, information and tools that they need to do their jobs in the best possible manner and with high levels of engagement.
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Concept behind our new intranetFrom structured sites -> To information linked via Topics enabling us to become a mature content management organization
Global intranet / pww Global intranet / www
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News section which features corporate news (Hero news) and personalized news feeds based on your personal profile
Promotional banner (product, int. campaigns …) employees
Collaboration on Philips Community
Quick launch for internal tools and Team SharePoints you are following
Home page – Main navigation | search
Pers
onal
izeCo
llabo
rate
Philips on social media
Innovation and you; product launches, innovation and trending topics
Footer with quick links to channels, privacy policy, terms and conditions, about the intranet
Info
rm
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Tagging content leafs with topics
Roles
Content type
• Topic Owner• Content owner• Content editor
• News item• Content details• Topics• Location • Event
Content Tags
• Topics• Geolocation topic• Approval topic• Hashtag
+ +
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Refining design and structure
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Data, analyses and surveys
• Top task analyses• Usability testing on regular basis (interview basis) • Site data analyses • Quarterly intranet satisfaction survey • Annual internal communications survey
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Top task results
• N=134• All tasks were selected at least once (long tail)• Top 10 tasks cover 51% of total • Top 4 tasks cover 27 % of total
• Top 10 tasks:
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Content transition
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Content transition | from… to…
Remove the BLUE tag
Old sites Global intranet / wwwAnalysis
924 sites in total currently held on old intranet / 123 000 pages-> 150 sites estimated to be fully transitioned resulting in just a few thousand of new pages
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Content transition results so far….
• Sites moved from 1000 pages to just 30 pages• Less time spent on content creation and
distribution• Quality of content increased• Happy employees as they can find and receive
the information they need to do their job• Happy content editors as they can reach the
people they want to reach
18.50%
81.50%
sites to transition Sites to delete
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Challenges
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Where is my tree? Over tagging? What hero first?
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The road ahead
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Roadmap 2016 | co-creation
• HR-content• IT support content• Locations• Contact details• Contact SME• Projects• One entry platform• Business specific
sources
• Share• Request• Localization• Taxonomy• Calendars• Statistics• Content
management maturity
• News• Help
• Quick access to SharePoint sites
• Share project documentation
• View cockpit• Comments• Available tools• Channel
enablement• Community
integration
• Buzz finder• Statistics driven
content• Personalized
relevant content
Findability Content Collaboration Discoverability
20172016
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Nurture the tree, show the leaves
• Nurture Taxonomy – Pruning
• Tagging (hashtags vs topics)
• Search fine tuning• Get all information
on board• Marketplace for
team sites
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Publishing process
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Publishing process in detail
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Request new topic