PHOENIX PUBLIC LIBRARY WEBSITE

JUNE 21, 2013

KIM NALETTEENTERPRISE APPLICATION MANAGER

LIBRARY DEPARTMENT

HISTORY

• Integrated Library Systems (ILS) provide the search mechanism

• ILS web solutions (PAC) have been a poor customer experience

• Solutions• Separate content sites/PAC

• Custom developed integrated sites

PHOENIX PUBLIC LIBRARY’S SOLUTION

• Custom development in-house

• Cool stuff: Integrated customer experience, Custom developed features not offered by ILS vendors, Java/JSP database driven site, content managed by non-technical staff, Oracle Endeca Search API, ILS vendors developed APIs in partnership with PPL, load balanced WFEs, Index Servers, Clustered Database

• The drawbacks: No framework, non-standard database, resource intensive, Over a dozen web applications supported, sustainability, ILS vendors caught up

WHAT’S OLD IS NEW AGAIN

• Back to the solution of a separate content and search sites

• SharePoint for Content Management System (CMS), Polaris ILS PAC

• Content provider comfort and training

• Ability to provide new content features quickly

• Ability to leverage ILS vendor’s features for search, account features and regular upgrades

• Ability to easily find resources to manage technology and to build on the platform

SHAREPOINT 2010 CMS

• SharePoint 2010

• Developed December 2012—May 2013

• Trained content providers with DVDs from Lynda.com

• Project completed, launch delayed to accommodate other departmental priorities

INSTEAD OF SHELVING THE PRODUCT…

PHASE II: SHAREPOINT 2013 CMS

• Upgrade to newest version of SharePoint

• Responsively designed templates

• Incorporate what was learned in usability testing and training from Phase I

• Have a really cool project to work on during Summer Reading

CONTENT MANAGEMENT STRATEGY

• Community Relations team as moderators using built in approval workflow

• Content creation distributed throughout department

• Developing style guide, using principles from Refresh site

Monitor:1920 X 1200

Monitor or iPad: 1024 x 768

iPad: 768 x 1024Galaxy S4: 360 x 640

DEVELOPMENT SITEHTTP://PREVIEW.PHOENIXPUBLICLIBRARY.ORG