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Tender Ref No. SIN/CARGO-GSA/2019 Dated:7th March,2019

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APPOINTMENT OF “CARGO GENERAL SALES AGENT”

(“GSA”) FOR AIR INDIA- SINGAPORE

TENDER DOCUMENT

Registered Office At:

Air India Limited

Airlines House,

113 Gurudwara Rakabganj Road,

New Delhi 110001, India

Phone: +91 11 2342 2133

Email: [email protected]

Local office Address

Country Manager- Singapore

Air India Limited,

3, Coleman Street

#03-07/08

Peninsula Shopping Centre

Singapore 179804.

Telephone:+ 65-63257204

FAX: 00-65-62257636

Email:[email protected]


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TABLE OF CONTENTS

Sr. No. Contents Page No.

1. Table of contents

2. Disclaimer

3. Summary of Bidding Information

4. Invitation for Bids (IFB)

5. Instructions to Bidders

6. Technical Bid

7. Financial Bid


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1. DISCLAIMER

The information contained in this tender document (hereinafter referred to as “Tender” or

“Tender Document “or Request for Proposal or RFP) or/and any information pertaining to the

aforesaid subject matter provided subsequently to the Applicants/Bidders in any form by Air India

Ltd. shall be subject to the terms and conditions which are contained herein and any other terms

and conditions as may be prescribed by Air India Ltd prior to award of the Tender.

The purpose of this Tender is to provide all Bidders with the information that may be useful to

them in the formulation of their Bids in response to this Tender. The statements and facts

contained herein, which reflect various assumptions and assessments arrived at by Air India Ltd.

do not purport to contain all/exhaustive the information on the aforesaid subject matter that each

applicant may require for the purposes of submitting their Bids.

The assumptions, assessments, statements and information contained in this Tender may not be

complete, accurate, adequate or correct. Each Bidder should, therefore, conduct its own due

diligence, investigations and analysis and should check the accuracy, adequacy, correctness,

reliability and completeness of the assumptions, assessments, and information contained in this

tender document and shall obtain independent advice from appropriate sources.

The information provided in this Tender to the Applicants is on a wide range of matters, some of

which depends upon interpretation of law. The information given is not an exhaustive account of

statutory requirements and should not be regarded as a complete or authoritative statement of

law. Air India Ltd. accepts no responsibility for the accuracy or otherwise for any interpretation

or opinion on the law expressed herein.

Air India Ltd. also accepts no liability of any nature whether resulting from negligence or

otherwise however caused arising from reliance of any Applicant/Bidder upon the statements

contained in this Tender.

Air India Ltd. may in its absolute discretion, but without being under any obligation to do so,

update, amend or supplement the information, assessment or assumption contained in this Tender,

from time to time till opening of the Bids (technical and financial).

The Tender does not imply that Air India Ltd. is bound to select a Bidder or to appoint the Selected

Bidder, as the case may be, and Air India Ltd. reserves the right to reject all or any of the Bids

without assigning any reason at any time.

The Bidder shall bear any and all its costs associated with or relating to the preparation &

submission of its Bids including but not limited to preparation, copying, postage, delivery fees,

expenses associated with any demonstrations or presentations which may be required by Air India

Ltd. or any other costs incurred in connection with or relating to its proposals. All such costs and

expenses shall remain with the Bidder and Air India Ltd. shall not be liable in any manner

whatsoever for the same or any other costs or other expenses incurred by the Bidder in preparation

or submission of the proposal, regardless of the conduct or outcome of the bid selection process as

contained herein.

****************************************************************************


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Air India Limited

2. SUMMARY OF BIDDING INFORMATION

1 NAME OF WORK Cargo General Sales Agent for Singapore

2 AVAILABILITY OF BIDDING

DOCUMENT

From 7th March ,2019 to 28th March,2019

at www.airindia.com

3

TIME AND DATE FOR SEEKING

CLARIFICATION ON BID

DOCUMENT

15th March,2019 from 10am to 5 pm

4 LAST DATE AND TIME FOR

RECEIPT OF BIDS

28th March,2019-1500 hours

5 TIME AND DATE OF OPENING OF

TECHNICAL BIDS

28th March,2019-1600 hrs

6 PLACE OF OPENING OF

TECHNICAL BIDS

Air India Limited, Singapore office. (see

below)

7 BID VALIDITY 120 days from the date of opening of

Technical Bid or as advised.

8 CONTACT PERSON Country Manager- Singapore

Air India Limited,

3, Coleman Street

#03-07/08


Singapore 179804.

Telephone:+ 65-63257204

FAX: 00-65-62257636


http://www.airindia.com/


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3. INVITATION FOR BIDS (IFB)


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AIR INDIA LIMITED

3. INVITATION FOR BIDS (IFB)

APPOINTMENT OF CARGO GENERAL SALES AGENT FOR AIR INDIA-SINGAPORE.

1. Air India Limited, a company constituted under the Indian Companies Act 1956, with

its registered office at Airlines House, 113 Gurudwara Rakabganj Road, New Delhi

110001, India, operates as “AIR INDIA” (hereinafter referred to as “Air India” or

“Airline” or “AI”) as a national flag carrier for India. The Airline operates flights

within India, as well as to International Destinations, and inter alia, has major

operations & maintenance bases at Mumbai and New Delhi, and other cities in India.

The Airline intends to appoint Cargo General Sales Agent (GSA) at Singapore

covering all on-line & important off-line stations within Singapore and any off-line

territory beyond Singapore on total discretion and right of Air India. The online

station / gateways for Air India in Singapore currently is Singapore Changi Airport.

The scope of the work (hereinafter referred to as “Works”) for the GSA shall be as

detailed under the Bid documents and such as may be mentioned in the GSA

Agreement.

2. The bidders (hereinafter referred to as “Bidders/Applicants”) who have experience in

similar Works and have established organization as mentioned in the eligibility criteria

listed herein, for taking up such Works and who satisfy the qualification criteria of Bid

Documents, need only apply.

3. The Airline invites sealed bids in two stage bid system i.e. the Technical and Financial

Bid. The first stage of the bidding process shall involve the opening of the “General

Information and Eligibility Criteria” (collectively referred to as “Technical Bid”) and

the second stage shall involve the opening of the “Selection criteria” (referred to as

“Financial Bid”). For the bid submission purposes, the Bidders shall ensure that each

of the aforesaid bids should be sealed in two different envelopes, and further super-

scribed in bold as “Technical Bid for the work “Cargo General Sales Agent for

Singapore”- Tender Ref No. SIN/CARGO-GSA//2019 dated 7th March,2019 and

“Financial Bid for Appointment of Cargo GSA for Singapore” Tender Ref No.

SIN/CARGO-GSA/ 2019 dated 7th March2019 respectively. Further, the Technical

Bid must be submitted in a hard-bound form (hard bound implies binding between two

covers through stitching or otherwise, whereby it may not be possible to replace any

paper without disturbing the documents). Spiral Bound may be submitted provided it

is done in such a manner that the documents are not loose in the spiral binding. Loose

form, stapled sheets of papers, open/unsealed envelopes etc. without supporting papers

should not be submitted. Further, all pages of the bid shall be electronically

numbered serially with signature & seal on each page, along with an index of

submissions. Figures quoted in financial bid should be covered with a transparent

adhesive tape.

4. All relevant supporting documents attached with the said bids should be duly self-

certified and signed along with seal by the Bidder. In case the bids are not accompanied

by any and all supporting documents, the bid shall be liable to be rejected.

5. A complete set of bidding documents are available online on the website of Air India

at www.airindia.com. All bids must be accompanied by Earnest Money

Deposit(refundable) of the amount US $ 2500 or Equivalent (SGD$ Singapore


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Dollar) in the form of Banker’s Cheque drawn in favour of “Air India Limited”

payable at Singapore. Bidding parties Cheques will not be accepted. No other forms

of payment would be accepted. In case EMD is not found attached in the Technical

Bid, or not submitted in the mode specified, the bid will be rejected. The EMD for

unsuccessful bidders shall be returned/ refunded without any interest within 10

days of “Technical Bid” Finalization or within 90 days of the last date of the

application. The refund of EMD shall be in the form of banker’s cheque in favor of

the unqualified bidders. The applicant/ bidders may, by specific instructions in writing

to Air India, give the name and address of the person in whose favour the banker’s

cheque shall be drawn by Air India for refund, failing which it shall be drawn in the

name as mentioned in the bid and shall be posted to the address given in the technical

bid. In the case of successful Bidder, the EMD would be returned after submission of

Bank Guarantee and Execution of the Agreement. In the event of successful bidder

withdrawing /backing out due to any reason, the EMD amount will be forfeited to Air

India and will not be refunded/returned.

6. EMD shall be forfeited, without prejudice to any other right or remedy that may be

available to Air India under the Tender document or the Contract or otherwise, under

any of the following conditions:

a. If a Bidder withdraws its bid at any stage of the Tender process.

b. In case of Successful Bidder, if it fails within the specified time limit

–

▪ to sign and return the duplicate copy of the letter of award/Letter

of Intent (LOI) (if issued); or,

▪ the contract, if awarded; or

▪ to sign to furnish the security deposit / bank guarantee.

7. Further, the EMD of the Successful Bidder shall be forfeited in the following cases:

a. if the Successful Bidder withdraws or amends its or deviates or derogates from

the conditions of the Tender in any respect, or declines to accept the Contract

if awarded in its favour;

b. if the Successful Bidder fails to operationalize the contract within 60 days of

appointment due to the reasons specifically attributable to the Successful

Bidder/Applicant.

c. if the Successful Bidder having signed the Contract, commits any breach there-

of prior to furnishing the security deposit / bank guarantee.

8. The EMD of the Successful Bidder shall be adjusted against Security Deposit to be

furnished herein. Once a Bidder has been declared as the Successful/Qualified Bidder

and has been shortlisted as per the process, the Successful Bidder/Applicant will have

to submit a Security Deposit based on billing cycle and credit period which is currently

45 days for the entire period of contract, which can be annually reviewed and renewed,

if required. The Security Deposit can be submitted in the form of Bank Guarantee or

cash deposit, within 10 (Ten) working days or otherwise as communicated, on issue of

letter of intent or immediately on the day of signing of Contract. This Security Deposit

amount shall be forfeited in full, in case the Successful Bidder backs out or they fails


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to operationalize the Contract within 30 (thirty) days or as stipulated on the execution

of the same.

9. All bids must be delivered by the mode of courier or by hand, on the given address:


Air India Limited,

3, Coleman Street

#03-07/08


Singapore 179804.

Telephone:+ 65-63257204

FAX: 00-65-62257636


The Technical Bids will be opened on the due date by authorized official.

10. The Financial Bids of only those bidders who fulfill all the Technical bid criteria will

be opened.

11. The Airline reserves the Right to accept or reject any bid without assigning any reason

whatsoever and to annul the bidding process and reject all bids, at any time prior to

award of Contract, without thereby incurring any liability to the affected Bidder or

Bidders or any obligation to inform the affected bidder or bidders of the grounds for

the Airline’s action.

12. The Airline reserves the Right to amend at any time and/or re-issue the Bid Document

without the applicant(s)/bidder(s) having no/any right to objection.

13. Bidders may seek clarification, if required, only pertaining to Bid process and its

documents in writing on the given address or email and the same must be attached as

part of Bid Document. The Airline shall endeavor to provide clarifications and such

further information as it may, in its sole discretion, consider appropriate for facilitating

a fair, transparent and competitive bidding process. However, the Airline reserves the

right not to respond to any question or provide any clarification, in its sole discretion,

and nothing contained herein shall be taken or read as compelling or requiring the

Airline to respond to any question or to provide any clarification.

Sd/-


Air India Limited,

3, Coleman Street

#03-07/08


Singapore 179804.

Telephone:+ 65-63257204

FAX: 00-65-62257636



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4. INSTRUCTIONS TO BIDDERS


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Air India Limited

Appointment of Cargo General Sales Agent of Air India

4. INSTRUCTIONS TO BIDDERS

General

1. Scope of Bid

Air India Limited (hereinafter called “the Airline”), invites sealed bids from eligible

Applicants/Bidders, for the appointment of Cargo General Sales Agent for Air India in

Singapore as per the details given in invitation for Bids, under a two (2) bid system i.e

Technical and Financial Bid for the work scope as listed herein and the Contract.

2. Scope of Works

Air India is desirous of appointing General Sales Agent in Singapore for air cargo

services. The initial term of the Contract would be three (3) years and extendable by 2

(Two) years from the date of execution of the same. However, the performance of the

Cargo General Sales Agent shall be subject to review every year and /or as and when

required.. The scope of work has been laid down herein and in the forms of the Contract

attached as Annexure B.

3. Definitions

For the purpose of the Tender following definitions are defined as under:

a. The term “Applicant”/“Bidder”, as used in the Tender, shall mean the entity

that has signed the Tender and submitted the quotation in response to the

Tender.

b. The term “Days” shall mean the working days of the region (Air India) .

c. The term “Contract” shall mean the agreement entered into between AI and the

Successful/ Qualified Bidder, confirming its acceptance of the Tender, on the

terms and conditions and the quote given by the bidder mentioned therein.

d. The term “General Sales Agent” (GSA) shall mean the exclusive representative

of Air India in the Territory of Appointment i.e. Singapore for the purpose of

the Works. The GSA is required to carry out the Works as contemplated in this

Tender and the Contract (attached herewith in Annexure-B).

e. The term “Territory” shall mean the geographical limits of the Singapore.

f. The term “Successful Bidder/Applicant” shall mean the Bidder/Applicant who

has been awarded the Contract for the Work Scope contemplated in this

Tender.

g. The term “Turnover of Applicant” shall mean the monetary value of the

sale related to airlines business made by the GSA in Singapore.

h. The term “Works”/’Work Scope” shall mean the works as listed herein and the

Contract.

4. Tender fee: The tender document fee is Nil and Tender can be downloaded from the Air

India website under the tender section. All bids must be accompanied by EMD US $2500 or

equivalent amount in SG $ Singapore Dollar.

**********************************************************


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5. TECHNICAL BID


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5. Technical Bid

Each Applicant/Bidder shall provide the information/ details/ document pertaining to the

following particulars:

1. Basic mandatory information: Territory-Singapore

Basic Mandatory Information for Technical Evaluation

S.No. Details

I. (A)Name of your company/entity

(B)Registered Address in the territory.

(C)Form of your company/Entity-Pvt

Private Limited/ LLC/ Public Limited/ etc.

(D) Details of Group/Holding Company/ Sister

Units etc.

(E)If any office in India-Details.

(F).Details /Core Business of your company

(G) Date of Incorporation/Registration of

your company in the territory.

(H) Date & Place of

Incorporation/Registration of your Group

Company/Parent Unit

II. Details of the Promoters. /CEO/Chairman

&Managing/Head of Organization in the territory

and similar details of Group/Parent Company

(Email ID, alternate email ID, telephone

numbers, mobile phone number etc. )

III. If your organization owned or associated

(Fully/Partly- Financially or otherwise) by any

other organization? Submit details.

IV. Is your Organization Registered in the above

territory /Country and meet all requisite

law/rules/regulations prescribed by the Statutory

Authority/Government of the country? Details

Please.

Further your company must meet all requirement

and entitlement to represent foreign airlines. i.e.

Air India.


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V. Is your company/entity and its associates ever

involved or prosecuted for

bankruptcy/criminal/Financial act. If Yes,

please give details.

VI. Provide Photographs of your office with

complete details/infrastructure.

VII. Provide the details of your banker/s

VIII. Any other information/Declaration you may

provide , if relevant to above Request for

Proposal

IX. EMD Details and attachment. .

Date:

Authorized Signature

Seal of the Company


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2. Prequalification Criteria:

For the following prequalification requirements, bidders MUST submit

documentary support.

I. Technical bids must be accompanied by Earnest Money Deposit (Refundable)

of the amount US $ 2500 or Equivalent amount in SG$ Singapore Dollar

in the form of Banker’s Cheque drawn in favour of “Air India Limited”

payable at Singapore. Technical Bids unaccompanied by EMD will be

summarily rejected.

II. The bidder / applicant should have minimum turnover of SGD$ 4,983,015

to qualify for this Tender.

III. The applicant entity should have at least one years of experience as

GSA or in Air Cargo business in Singapore. Cargo business in this

context refers to sale of air cargo transportation on scheduled Airline

services. Experience in business refers to experience of the Applicant/

Bidder and not of the partners/ owners/ directors. In case, the applicant

is part of the group, the experience of the parent company in Air Cargo

Business could be considered.

IV. The Applicant for prequalification should be a single entity to be

appointed as GSA and under this Tender document. The Applicant

should be either a company or a partnership firm. However, no

Applicant applying individually can be a member of another applicant.

Only one entity from the group can participate. In case it is found that

more than one entity from the group has participated during the

Evaluation process or otherwise ,the application can be rejected or at

the most option to withdraw the other entity/s participating in the

tender may be offered. Applicants/ bidders are advised that

prequalification of applicants will be entirely at the discretion of the

Airline. Applicants will be deemed to have understood and agreed that

no explanation or justification on any aspect of the bidding process or

selection will be given by the Airline.

************************************************************


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3. Mandatory Technical Requirement

The Bidders/ applicants should fulfill all eligibility criteria (Technical Bid) in order

for their applications to be processed further. Wherever desired, the bidders/applicants

should tick on the applicable options mentioned under the respective fields in the table

given below. The documents of applicants/ bidders, who do not fulfill even one of the

eligibility criteria listed below, may be rejected by the Airline at its discretion.

Mandatory Requirement for Technical Evaluation/RFP (Eligibility Criteria)

1. Experience: One Year in Air Cargo Business

(i)The applicant must be registered at Singapore and

having one-year Air Cargo experience in

territory/Country

(ii) Consideration

The Group/Parent Company Experience can be

considered.

(please submit relevant documents in

confirmation/proof).

Note: Cargo business in this context refers to sale of air

cargo transportation on scheduled Airline services.

Experience in business refers to experience of the

Applicant/Bidder and not of the

partners/owners/directors.

YES/NO

YES/NO

2. Non-IATA/IATA

Please specify if you are IATA/Non-IATA

GSA appointment is to be non-IATA entity. If your

organization/Entity is IATA (Freighter Forwarder)

following clause applies:

On qualification of your RFP/Bid prior to entering into

agreement- the IATA accreditation need/must be

surrendered by your company/entity.

An undertaking for the same must be attached on the

company letter Head and duly signed by authorized

person with company stamp.

YES/NO

3. Turnover Criteria

The Financial turnover/total Sales as per financial

record of your company/Entity must be:

SG$ Singapore Dollar 4,983,015 Per Annum

The turnover criteria can also be considered by Air

India for the entire group /entity provided the group

/Parent Company relationship is established through

relevant document/proof.

(The Financial turnover of JV/Sister Unit will not be

considered).

YES/NO


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4. Financial Health of your company.

Your company should be in operating profit.

In order to assess the same, the Financial

Statements/Documents/Balance Sheet & Profit & Loss

Account or any authorized/prescribed documents under

the law of the country will be required in support that

your company/entity was not in operating loss for the

last immediate Financial Year (Should not have been in

Operating loss in the past one year (immediately

preceding the date of this Tender). Attach Financial

statements (Balance Sheet & Profit and Loss Account

along with the auditor’s report or Tax Return or any

Certificate/s issued by any statutory authority of your

country/territory.

Consideration

Group/Parent Company Financial credential/operating

profit of immediate last/preceding year in respect of

the above criteria can also be considered in the above-

mentioned format /proof.

YES/NO

5. Conflict of Interest

Your company/Entity should not be Cargo GSA for any

airlines

(a)Is your company representing as GSA of any airlines

operating direct route in competition with Air India and

having any conflict of interest from the above territory.

(b)Is your company or any sister unit directly involved

in operation of any direct services from the above

territory to India which can be seen as competitors.

Note: The above clause will remain in force in future

too for the disqualification/ceasing of the contract.

YES/NO

6. Manpower/Infrastructure

The applicant should provide adequate number of

experienced/qualified staff for Air India operations.

The applicant agrees to provide and maintain at its own

cost an office of at least 250 Sq. ft at online station and

other cities as per Air India requirement. The office

should be provided with all infrastructure like

telephone, computers, stationery etc. A provision for a

cabin/Designated office for Air India official may also

be made available.

YES/NO

7. Handling of IATA CASS and its procedure

Should be familiar /have experience with IATA CASS

procedures or any other equivalent applicable

procedures in respective/designated territory.

YES/NO


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8.

GSA Financial /Operational Obligation

The applicant has to confirm in YES ONLY for

undertaking the financial activities/transaction/

defaults and entire Financial Management towards all

agent / Freight Forwarder or similar designated

agencies for performing and taking the risk coverage of

the entire territory including GSA associates under its

umbrella /territory in respective/designated territory of

GSA.

YES

9. Bank Guarantee/Risk Coverage towards Financial

Exposure.

Should be willing to take appointment as GSA for Air

India in the respective designated territory of

appointment and furnish/provide an Unconditional &

Irrevocable Bank Guarantee/Financial Coverage from

authorized banker/Financial Institute of the Country of

the appointment

The BG Format would be as per provision and

acceptance by Air India.

In case of any issue of BG, an equivalent amount of BG

needs to be furnished by wire transfer or any other

mode must be deposited with Air India as a surety in

lieu of BG and Air India will not be liable to pay any

interest or benefit towards such Cash Deposit for

Financial Exposure of Air India for Billing/Payment

cycle /Credit.

YES/NO

10. Performance security:

The Applicant company/entity is willing to accept and

owe the assured revenue/Minimum Guaranteed

Revenue to be remitted to Air India as per the Minimum

Guaranteed Revenue commitment submitted in the

Financial bid/RFP.

In case Minimum Guaranteed/Assured Revenue is not

met through monthly/stipulated period sales and

commensurate with the surety amount given in form of

bank Guarantee/Cash Deposit , Air India is authorized

to revoke/invoke/forfeit the Bank Guarantee/Cash

Deposit towards the Deficit/difference between the

actual sales and the Minimum Guaranteed Revenue.

Besides Air India will also be entitled/authorized and

reserve full right to terminate the contract. and the

contract gets automatically ceased due to breach of the

contract for not paying the revenue as per the

Assured/Guaranteed Revenue amount.

Consideration

YES/NO


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Air India may consider to give an opportunity to GSA

of 90 days to come up to the expectation of Air India

and to meet the committed Minimum Guaranteed

/Assured Revenue to Air India as per the Financial

Bid/RFP.

11. Legal Dispute/Arbitration

The Applicant company give declaration whether there

were any kind of legal dispute or arbitration in the past

with Air India or its subsidiaries.

YES/NO

12. The applicant agrees to bear legal costs of defending

any action by any incumbent agent of Air India and

bear the cost of compensation if any, awarded as a

result of terminating such incumbent agent(s), if

applicable

YES/NO

13. Settlement of Accounts/No Dues

Applicants has to confirm that in the past or present

have met its obligations and settles all the Financial

dues to Air India arising from the terms & conditions

from the respective agreement/arrangement

/understanding.

Note: In case of dues /payable amount not settled/not

paid/ pending from the applicant will make the

applicant ineligible & disqualified for participation in

the tender.

YES/NO

N.B: In case, any Applicant replies with regard to the above in negative (i.e as - No) or

with any conditions attached to the technical bid, the applicant shall be disqualified from

the tender process; in which case the applicant shall not have any claim whatsoever

against Air India.

Authorized Signature

Date

Seal of the Company


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4.Technical Bid – Terms & Conditions

I. A Bidder/Applicant is permitted to submit only one Bid for respective territory. More

than one Bid by any applicant will disqualify the applicant.

II. An Applicant shall not have a conflict of interest (the “Conflict of Interest”) that

affects the bidding process. Any Applicant found to have a Conflict of Interest shall

be disqualified. An applicant shall be deemed to have a Conflict of Interest affecting

the bidding process, if:

a) A constituent of such applicant is also a constituent of another

applicant; or

b) Such applicant has the same legal representative for purposes of

this tender as any other applicant; or

c) Such applicant has a relationship with another applicant directly or

through common third party/ parties, that puts either or both of them

in a position to have access to each other’s’ information about, or to

influence the bid/application of either or each other; or

d) Such applicant has participated as a consultant to the Airline (i.e. Air

India) in the preparation of any documents or technical specifications

of this tender.

III. In case the applicant is part of group, then only one application from the group can be

bid. In case it is found/noted that more then one entity has applied for the GSA, Air

India at its discretion advise the entities to withdraw their application

• Litigation History

The Bidder/Applicant should provide accurate information about any litigation or

arbitration resulting from contracts completed or ongoing under its execution in the

past since the time of its incorporation. A consistent history of awards against the

Bidder/Applicant or any partner of a joint venture will result in failure of the

application. Suppression of any information or material in this regard would be

construed as a fundamental breach and Air India reserves its right to take appropriate

action including cancellation of the bid, forfeiting of bid security etc., as may be

deemed fit and proper by AI at any time without requiring giving any notice to the

Applicant in this regard.

• Disqualification

Even though the Bidders/Applicants meet the above criteria, they are subject to be

disqualified if Bidder/Applicant or any of its constituent partners have:

A. Made misleading or false representation in the forms, statements, and attachments

submitted; or

B. Records of poor performance since the time of its incorporation, as on the date of

application such as abandoning the work, rescinding of contract for which the reasons

are attributable to the non-performance of the Bidder/Applicant, inordinate delays in

completion, any history of litigation / arbitration awarded against the Applicant or any

of its constituents or financial failure due to bankruptcy etc.

C. been debarred by Air India or its subsidiaries as on the date of submission of the bid.

D. Litigation History

E. Involved in corrupt and fraudulent practices as mentioned herein below.


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5. Documents to be attached with the Technical Bid

To be qualified for award of the Contract, applicants/bidders shall provide evidence

satisfactory to the Airline of their capability and adequacy of resources to carry out the

respective contracts effectively. Technical Bids shall include the following

documentation and information on the relevant information forms attached with the

Technical Bid

1. Integrity pact duly signed and attached in Annexure A.

2. Photograph of interiors and exterior of the office. Attach photographs/blue print of

the exterior and interior of your existing office. The name of the Bidder/Applicant

should be clearly visible in the photograph.

3. Copies of Certificate of Incorporation, Memorandum /Article of Association/

Registration Certificate of the organization, copies of original documents defining the

constitution of or legal status, place of registration and principal place of business.

a) If Registered in Singapore - English Copies

b) If you are existing Cargo GSA of Air India- Copy of the Agreement

c) If You are Registered in India- Copies as above

4. Power of attorney of the signatory of the Bid to commit the Applicant /Bidder.

5. Affidavit confirming that all the information furnished by the applicant/bidder in the

bid is true and correct and the Bidder binds himself with all the stipulations of the

bidding document, including provision of adequate equipment, personnel and other

resources required and agrees to augment them, if found necessary.

6. Total annual turnover in the business SGD $ 4,983,015 per Financial Year as GSA or

Cargo Sales Agent at least for the past one year immediately preceding the date of this

tender duly certified and verified by applicable authority.

7. Reports on the financial standing of the applicant/ bidder including profit and loss

statements, balance sheets and auditor’s reports or Tax Return or any certificate issued

by any Statutory authority for the past one year immediately preceding the date of this

Tender confirming the turnover and the profit & Loss (operating & total) of the

applicant. The financial statements should be standalone financials of the Applicant

entity and group (if applicable) should be submitted separately.

8. Bankers and bank account details of the Bidder/Applicant.

9. Earnest Money Deposit in form of Bankers’ Cheque US $ 2500 or Equivalent SGD$

Dollar in favor of Air India Limited and payable at Singapore.

10. Confirmation letter on the official letter head under the Bidder’s/Applicant’s seal,

confirming that applicable local laws of Singapore of incorporation/registration entitle

you to represent a foreign Airline at Singapore and the Singapore entity is authorized to

represent Air India at Singapore.

11. Confirmation letter on the official letter under the Bidder’s/Applicant’s seal confirming

that no partners/officers/directors/employees having authorization to act and sign on

behalf of your company/ organization have been involved in bankruptcy proceedings

in the applicable jurisdiction.

12. Self-Indemnification of the Official letter of the bidder as per the attached sample

format.


21

NOTE: In case the applicant is part of the group, then the Group turnover, profitability

and experience can be considered. The applicant has to submit all the required documents

of the parent company also along with the application

6. Cost of Bidding

The Bidder/Applicant shall bear all costs associated with the preparation and submission of its

bid and AI will in no case be responsible or liable for those costs, regardless of the outcome of

bidding and AI is not liable for any financial obligation, whatsoever.

7. Amendment and Clarification of Tender Documents

A. Amendment of Bidding Documents

1. At any time prior to the deadline for submission of bids, AI may, for any reason,

whether at its own initiative or in response to a clarification requested by a prospective

Bidder, amend the bidding documents by issuing Addendum/Corrigendum within the

specific time limit.

2. Any Addendum/Corrigendum thus issued shall be part of the bidding documents and

will be hosted on Air India’s website. Advertisement in Singapore (from where the

bids have been invited with regard to this Tender) will be released in the newspapers

in Singapore. Addendum/Corrigendum may not be released in newspaper.

3. To afford prospective Bidders/Applicants reasonable time in which to take an

Addendum/corrigendum into account in preparing their bids, AI may extend as

necessary the deadline for submission of bids, without assigning any reasons,

whatsoever.

B. Clarification of Tender Documents

1. A Bidder requiring any clarification of the Tender documents may notify Air India

in writing at the given address:


Air India Limited,

3, Coleman Street

#03-07/08


Singapore 179804.

Telephone:+ 65-63257204

FAX: 00-65-62257636


2. AI will endeavor to provide clarification, if justifiable, and in connection to the Bid

requirement within 3 working days after the date specified in the bid document

for seeking clarifications on the Tender Document.

3. Tender document will be hosted in Air India website.

4. Bidders are required to check the Air India website for the responses from Air

India.

5. AI reserves the right not to disclose or clarify any points or issues which AI

considers has no relevance to the Tender.

**********************************************************************


22

8. FINANCIAL BID

Financial bid document is only three page ( page 23 to 25). It should be sealed in

a separate envelope specifying Financial Bid. No other documents need to be

attached with financial bid.

All Supporting documents are to be attached with the technical bid.

(PLEASE SIGN ALL THE PAGES OF THE FINANCIAL BID)


23

8.Financial Bid

1. Name of the Applicant/Bidder/Company/Entity:……………..

2. Information & Key Indicators

a) Estimated Capacity/Rates/Schedule(as on7th march2019)

Sector from

SIN

Flight

No Days A/C

Volume/Flight(k

gs) Gross

Basic Rate in SGD

(+1000 Kg)

Chennai (MAA) AI 0347 1234567 A320 1500 0.50

Delhi (DEL) AI 0381 1234567 B787 8000 0.50

Delhi (DEL) AI 0383 1234567 B787*/A320 8000 0.50

Mumbai (BOM) AI 0343 1234567 A320 1500 0.50

Note: The prevailing rate& capacity has been given as only key indicator. Rate has been taken, the highest weight break means

lowest rate. Prevailing Rate above is basic rate for +1000 for SIN-DEL/BOM/MAA All other charges including FSC(SGD$

0.35to India), Security Surcharge(SGD 0.18 to India ) , Terminal charges & any other charges would be retained by AI and are

not included in above. The Standard Schedule of Operations from SIN-DEL/BOM?MAA is with B 787 one Flight daily.

a) Revenue SGD$ 7,550,023 (April2017 to March 2018).

b) Benchmark-Minimum Assured Annual Revenue: SGD

8,305,025(SGD: Eight Million Three Hundred Five Thousand and

Twenty Five only).

FINANCIAL BID/PROPOSAL

/QUOTE

MINIMUM GURANTEED REVENUE

PER ANNUM BY

APPLICANT/ENTITY TO AIR INDIA

FOR APPOINTMENT OF GSA.

BID QUOTED BY THE APPLICANT

COMPANY/ENTITY IN LOCAL

CURRENCY.

BID /QUOTE MUST BE MORE THAN

OR EQUAL TO SGD$ 8,305,025 (SGD$

Eight Million Three Hundred Five

Thousand and Twenty Five) IN ORDER

TO QULIFY.

IN FIGURE(SGD$ ):

………………………………..

IN

WORDS:…………………………..

Note: The Quoted figure should be covered with transparent tape.

Authorized Signatory

Seal

Terms& Condition continue in page 24&25


24

Financial Bid -Continue

Terms& Condition.

1. The Bidder/Applicant needs to quote only one figure in the Committed

Business Column /Assured Revenue to Air India (in SGD$ Dollar)

column placed above.

2. That the financial bid of only those Applicants shall be considered who

meet all the eligibility criteria. The applicant who quotes highest

Committed business (Total turnover) in the bid- H1, would be selected.

3. Meaning of MGR: The meaning of MGR is Minimum Guaranteed

Revenue, in case if the sales is more than the MGR, the same has to be

remitted to Air India.

4. The Capacity & rates are indicative only. GSA is permitted to sell

beyond India/Gate point in India on AI network at current prevailing

rate subject to availability of space and the total revenue generated ex-

Singapore would be considered for Minimum Assured Revenue. GSA

will not entitle to any block Space or claim on onward sector. It will

always be subject load.

5. If there are two or more than two applicants giving the exact same

highest bid, then re-bid will be invited from such applicants only. The

re-bid figure should be equal or higher than the original bid.

6. The Successful Bidder would be required to submit a Separate Security

Deposit /Bank Guarantee equivalent to two months of Minimum

Assured Revenue/Business as submitted in the “Financial Bid” .This

Security Deposit/Bank Guarantee would be for settlement of the deficit,

if any, of the actual revenue vis-à-vis the Assured Revenue.

7. First Three Months “Relaxation” The appointed GSA will have a

leverage upto 80%(Eighty Percent) materialization with no penalty on

its commitment /assured revenue for a period of first 3 months(three

months) from the date of commencement as GSA/Agreement.

8. In case of capacity reduction or induction by Air India, the assured

revenue would be adjusted and the same would be binding on the GSA.

In case of additional flight- an increase in frequency /Sector, the MGR

would be fixed based on 80% criteria of the MGR quoted. The capacity

reduction on the current schedule would be only applicable if the

indicated capacity is not made available consistently over a period of at

least three months and as to be confirmed & recommend by the

concerned Air India station.

9. Assured Revenue would be worked out quarterly. Any deficit/ shortfall

is payable by GSA according to the assured /Committed Revenue.

10. COMAT (Company material) movement ex- SIN will be accounted for

as a carriage for the purpose of penalty in case the revenue Cargo

carriage is less than the Minimum Assured Revenue quoted by the GSA

in the bid.


25

11. The Postal Mail, Courier, E-Commerce, Interline Cargo can all be

included in the total sales made by the GSA. The ORC is payable on

the above-mentioned type of Cargo to as GSA is responsible for

promoting this segment of Cargo too.

12. The slab for Over Riding Commission (ORC) on the

territory/respective slab payable as per table below

NOTE:

1. The applicable commission in not accruable/payable on the cargo such

as Insurance, Taxes, Airport Levies, C.O.D, COMAT, and Embassy &

Government Sales. These will not be included in the assured

Revenue/Business.

2. The applicant has to carry his due diligence The Capacity & rates are

indicative only and may vary on various operational issues.

3. The applicant has to satisfy himself about the Cargo Capacity SIN.

4. The applicant has to satisfy themselves about the Air India operation

aspect at Singapore (as is where is basis).

5. If any time the GSA demands lower rates due to any reasons, it will have

no bearing on the MGR.

Authorized Signatory

Seal

Revenue Slab

based on the

MGR(Annual)

Payable

ORC in

percentage (

%)

Revenue Slab for ORC

calculation based on the

Minimum Assured

Revenue

Upto 60% 1.50 % Upto SGD$ 4983015

Above 60 upto

70%

2.00% Above SGD $ 4983015 upto

SGD $ 5813518

Above 70%

upto 80%

2.50% Above SGD $ 5813518 upto

SGD $ 6644020

Above 80% 3.00% Above SGD0 $ 6644020


26

9. Preparation of Bids

A. Language of Bid

The Bid, and all correspondence and documents related to the Bid exchanged by the

Bidder/Applicant and AI shall be written in the English language. Supporting

documents and printed literature furnished by the Bidder/Applicant may be in another

language provided they are accompanied by an authenticated translation from

appropriate authority of the relevant passages in English, in which case, for purposes

of interpretation of the Bid, the English translation shall prevail.

B. Documents Comprising the Bid

The bids should be submitted in two parts, which comprise the following documents:

Part-I Technical Bid

i) The basic mandatory information and eligibility criteria (5. Technical Bid) as listed in

clause1,2 and 3 with all necessary supporting documents/ material / information

required to be submitted in accordance with the Technical Bid and as specified in the

technical bid document. Further all documents mentioned in clause 5 of the Technical

Bid, are to be submitted with the Technical Bid.

ii) All pages should be numbered serially electronically, along with an index of

submissions.

iii) No overwriting or cutting/usage of white correction ink would be accepted in the Bid

Document.

iv) The Technical Bid shall be hard bound/ Spiral Bound and all pages serially

electronically numbered.

Part-II Financial Bid

A. Financial Bid is as per attached format (3 Page) to be filled and submitted in

a separate sealed envelope. Please sign & submit all the three pages.

The figure (to be mentioned in words and figures) needs to be filled in and signed.

No other documents to be attached to the financial bid.

B. Each Financial Bid shall be separately sealed and marked in accordance with the

sealing and marking instruction.

C. The financial bid shall be quoted by the Bidder/Applicant in SGD $ Dollar .

D. All figures quoted in the Financial Bids shall be mentioned in numbers and words and

in case of discrepancy between the two, the amount mentioned in words shall prevail.

E. The figures quoted in financial bid should be covered with a transparent adhesive

tape.


27

Format and Signing of Bid

A. The Bids shall be typed or written in indelible ink and shall be signed by a person or

persons duly authorized to sign on behalf of the Bidder. All pages of the Technical Bid

and Financial Bid shall be initialed by the person or persons signing the Bid along with

company seal. All entries or amendments shall be initialed by the person or persons

signing the Bid.

B. The Bid shall contain no alterations, omissions or additions, except those to comply

with instructions issued by AI, or as necessary to correct errors made by the Bidder, in

which case all such corrections shall be initialed by the person or persons signing the

Bid.

C. All witnesses and sureties shall be persons of status and probity and their full names,

occupations and addresses shall be printed below their signatures.

Submission of Bids

A. Sealing and Marking of Bids

1) The applicant/ bidder shall submit the bid in two parts, the Technical Bid and

the Financial Bid. Each part of the bid shall be sealed in separate envelopes

and the two sealed envelopes shall be sealed in an outer envelope. The Bid

envelopes shall be superscribed in bold marked as follows:

(a) Outer Envelope:

Technical and Financial Bid for - “Cargo General Sales Agent, Singapore”

Mention Tender Reference and date.

THIS ENVELOPE SHOULD HAVE NAME, ADDRESS, E-MAIL,

TELEPHONE/MOBILE NUMBERS OF THE APPLICANT/ BIDDER

PROMINENTLY DISPLAYED.

(b) Inner Envelope, Technical Bid:

Technical Bid for - “Cargo General Sales Agent, Singapore” Mention Tender

Ref No. and date release date.

(c) Inner Envelope, Financial Bid:

Financial Bid for - “Cargo General Sales Agent, Singapore” Mention Tender

Ref No. and date release date.

2) ALL THE THREE ENVELOPES SHOULD HAVE NAME, ADDRESS, E-

MAIL, TELEPHONE/MOBILE NUMBERS OF THE APPLICANT/BIDDER

PROMINENTLY DISPALYED


28

3) The outer envelopes shall: be addressed to the Airline at the following

address:


Air India Limited,

3, Coleman Street

#03-07/08


Singapore 179804.

Telephone:+ 65-63257204

FAX: 00-65-62257636


4) If the outer and inner envelopes are not sealed and marked as above, the

Airline will assume no responsibility for the misplacement or premature

opening of the Technical Bid’ and ‘Financial Bid’ and consequent losses, if

any, suffered by the applicant/ bidders. Bids submitted by fax, telex, telegram

or e-mail shall not be entertained and shall be rejected.

B. Deadline for Submission of Bids

Bids must be received by the Airline at the address specified above not later

than the time and date specified in the Invitation for Bid. In the event of the

specified date of submission of bids being declared a holiday for Airline, the

Bids will be received up to the appointed time on next working day.

The Airline may, at its discretion, extend the deadline for submission of bids

by issuing an amendment, in which case all rights and obligations of the Airline

and the applicants/ bidders previously subject to the original deadline will

thereafter be subject to the deadline as extended.

C. Late Bids

Any bid received by the Airline after the deadline for submission of bids will

be returned unopened to the applicant/bidder.

Bid Opening and Evaluation

The date and time for opening of the Bid is as per page 4 of the bid document.

First the “Technical Bid” would be opened and evaluated based on the prescribed

qualifications criteria and requirements, followed by opening of “Financial Bid”.

Financial Bid of, technically qualified bidders only will be opened. No queries

from the bidders as regards the status of evaluation would be entertained.

10. Award of Contract

A. Award

As per provisions and criteria of this Tender, AI will award the Contract to the Bidder

who has offered highest Assured Revenue/Business for the period of Contract.


29

B. Notification of Award

Prior to expiration of the period of bid validity, AI will notify the Successful Bidder by

email /Letter of Intent (LOI) that its bid has been accepted. The notification of

award/Letter of Intent (LOI) will constitute the formation of the Contract, subject to

furnishing of a Financial Security (Cash Deposit/Bank Guarantee) for Revenue

Assured, in accordance with the provisions as mentioned herein.

C. Security Deposit / Bank Guarantee

(i) Once a Bidder has been declared as the Successful/Qualified Bidder and has been

shortlisted as per the process, the Successful Bidder/Applicant will have to

submit a Security Deposit of equivalent of 45 days sale based on assured revenue

to Air India in SGD$ for the entire period of contract, which can be annually

reviewed and renewed, if required. The Security Deposit can be submitted in the

form of Bank Guarantee, within 10 (Ten) working days or otherwise as

communicated, on issue of letter of intent or immediately on the day of signing

of Contract. This Security Deposit amount shall be forfeited in full, in case the

Successful Bidder backs out or they fail to operationalize the Contract within 30

(thirty) days or as stipulated on the execution of the same.

(ii) The Successful Bidder would be required to submit a Separate Security Deposit

/Bank Guarantee equivalent to two months of Minimum Assured

Revenue/Business as submitted in the “Financial Bid” .This Security

Deposit/Bank Guarantee would be for settlement of the deficit, if any, of the

actual revenue vis-à-vis the Assured Revenue.

Rate / Freight Charges

The minimum rate/ Freight Charges would be given & Fixed and would continue

to be determined by Air India based on the market parameters /information and

other conditions including trend of demand & supply. The GSA is liable to pay

Air India for the total sale made on behalf of Air India.

D. Signing of Agreement

(a) The Applicant/Bidder who is qualified and selected by the Airline in accordance

with the Tender Documents shall enter into a definitive agreement with the

Airline in the form attached as Annexure B (Draft) for Air India. However the

Successful Bidder/Applicant is to note that the said GSA Agreement, may be

varied, in accordance with the operational requirements and policies of AI, and

also to comply with any applicable laws, regulations etc., as may be stipulated

by any applicable laws as applicable to AI.

(b) Within 30 days of the date of signing the Contract, the Successful Bidder shall,

if required, have the same stamped and registered according to the applicable

laws and return the same duly signed and executed on behalf of the Successful

Bidder to AI.


30

(c) It is clarified that the bid of each applicant/ bidder constitutes its offer to enter

into the Contract as above, read with the terms of the Tender Documents, and

assured business/revenue as per quotation submitted in the “Financial Bid”.

(d) The scope of work to be performed by the Successful bidder for the Airline shall

be as set forth in the Contract attached herewith in Annexure-B.(Draft)

11. Right to accept any Bid and Reject any or All Bids

A. Notwithstanding anything stated above or elsewhere in the Tender Documents,

the Airline reserves the right to accept or reject any bid and to annul the bidding

process and reject all bids, at any time prior to award of contract, without the

Airline thereby incurring any liability to the affected bidder or bidders or any

obligation to inform the affected bidder or bidders of the grounds for the

Airline’s action.

B. The Applicant / Bidder shall provide all the information sought under this

Tender document. The Airline will evaluate only those bids that are received

in the required formats and are complete in all respects. Incomplete and / or

conditional bids shall be liable to rejection.

C. The Airline reserves the right to reject any bid or offer and forfeit the EMD

(as defined above) if:

(a) at any time a material misrepresentation is made or uncovered, or

(b) any ambiguity, non-clarity and/or apparent mistake is/are determined

by the Airline.

Such misrepresentation/improper response shall lead to the disqualification of the

Applicant / Bidder.

D. Save and except as provided in this tender document, the Airline shall not

entertain any correspondence with any applicant / bidder in relation to the

acceptance or rejection of any bid.

12. Undertaking by the Bidder

A. It shall be deemed that by submitting the bid, the Applicant /Bidder has:

i. made a complete and careful examination of the bid document;

ii. received all relevant information requested from the Airline;

iii. accepted the risk of inadequacy, error or mistake in the information provided

in the bid document or furnished by or on behalf of the Airline; and

iv. Agreed to be bound by the undertakings provided by it under and in terms

hereof.


31

Indemnity

It shall be deemed that by submitting the bid, the Applicant/ Bidder agrees

and releases the Airline, its employees, agents and advisers, irrevocably,

unconditionally, fully and finally from any and all liability for claims, losses,

damages, costs, expenses or liabilities in any way related to or arising from

the exercise of any rights and / or performance of any obligations hereunder

and/ or in connection with the bidding process, to the fullest extent permitted

by applicable law, and waives any and all rights and / or claims it may have

in this respect, whether actual or contingent, whether present or in future.

Modification and Withdrawal of Bids

A. The Applicant / Bidder may modify, substitute or withdraw its bid after

submission, provided that written notice of the modification, substitution or

withdrawal is received by the Airline prior to last date of submission of bid.

No bid shall be modified, substituted or withdrawn by the applicant / bidder on

or after the last date of submission of bid.

B. The modification, substitution or withdrawal notice shall be prepared, sealed,

marked, and delivered in accordance in this document with the envelopes being

additionally marked “MODIFICATION”, “SUBSTITUTION” or

“WITHDRAWAL”, as appropriate.

C. Any alteration / modification in the bid or additional information supplied

subsequent to the last date of submission of bid, unless the same has been

expressly sought for by the Airline, shall be disregarded.

D. Bids for which a notice of withdrawal has been submitted in accordance with

this clause above shall not be opened by the Airline.

E. Withdrawal of a Bid during the interval between the deadline for submission

of Bids and the expiration of the period of Bid Validity specified herein result

in the forfeiture of the EMD.

Applicants/bidders are advised that pre-qualification of applicants will be entirely at

the discretion of the Airline. Applicants will be deemed to have understood and agreed

that no explanation or justification on any aspect of the bidding process or selection

will be given by the Airline.

Property of the Airline

All documents and other information supplied by the Airline or submitted by any

applicant / bidder pursuant to this tender document shall remain or become the property

of the Airline. Applicants / bidders are to treat all information as obtained by it pursuant

to this Tender as strictly confidential and shall not use it for any purpose other than for


32

preparation and submission of their bids. The Airline will not return any bid or any

information provided along therewith.

Termination of the Contract

In the event of default or breach of any condition of the Contract by the Successful

Bidder, and as per the conditions mentioned in the Contract, Air India reserves the right

to terminate the Contract as per the provisions mentioned and to claim damages from

the Successful Bidder, and also reserves the right to award the contract to another third

party at the cost and risk of the Successful Bidder.

Price negotiation

As it is not the general norm for Air India to carry out price negotiations following

evaluation of the Financial Bid, the applicants / bidders are advised to submit their best

and final quotes in response to the Tender document. Air India however, reserves the

right to carry out negotiations in exceptional cases with the Successful Bidder.

Validity of prices

The Minimum Assured Business/Revenue quoted in the “Financial Bid” shall remain

as a bench-mark of the contract.

Corrupt or Fraudulent Practices

The Airline will reject a proposal for award if he determines that the Bidder

recommended for award has engaged in corrupt or fraudulent practices in competing

for the contract in question. The Airline will declare the firm ineligible, either

indefinitely or for a stated period of time, to be awarded a contract by Air India Limited

if it at any time determines that the firm has engaged in corrupt or fraudulent practices

in competing for the Contract, or during execution. AI may also declare a bidder

ineligible either indefinitely or for a stated period of time, to be awarded a Contract by

if it at any time determines that the bidder has engaged in corrupt or fraudulent practices

in competing for the Contract, or during execution, or has violated any of the terms of

the tender process being conducted under this Bid Document.

(a) “corrupt practice” means behavior on the part of officials in the public or

private sectors by which they improperly and unlawfully enrich themselves

and/or those close to them, or induce other to do so, by misusing the position

in which they are placed, and it includes the offering, giving, receiving, or

soliciting of anything of value to influence the action of any such official in the

procurement process or in contract execution; and

(b) “fraudulent practice” means a misrepresentation of facts in order to influence

a procurement process or the execution of a contract to the detriment of the

Airline or, and includes collusive practice among bidders (prior to or after bid

submission) designed to establish bid prices at artificial non-responsive levels

and to deprive the Airline or of the benefits of free and open competition.


33

Governing law and Jurisdiction

This bid document and the entire bidding process shall be governed by and

construed in accordance with the laws of India. Any dispute or difference

whatsoever arising out of and/or in connection with this Tender document and

the Contract shall be subject to the exclusive jurisdiction of the competent

courts in Delhi (India) only.

************************************************************


34

Annexure A : Integrity Pact

[Attached as a separate document]

Annexure B : Form of Contract (General Sales Agent Agreement)

Sample Draft

[Attached as a separate document]

Note: The form of the agreement attached as annexure is a

generic format, and the Airline may, prior to execution of the

agreement, make such changes to the format, as may be

required by the Airline in its sole discretion, including without

limitation changes specific to a particular country.

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