Summer 2016 Edition NEWSLETTER LINK Pink About Pink Elephant We Lead The Way! A premier global training, consulting and conference service provider, Pink Elephant has an undisputed reputation for leading the way. We’re proud of our pioneering and innovative spirit, which has enabled us to introduce and spearhead many revolutionary concepts and programmes since our inception forty years ago. Malaysia: 60 3 8605 3610 Singapore: 65 6734 2744 Hong Kong: 800 96 8197 pinkelephant.com NEW! Agile Project Management Foundation From The Exec’s Desk In today’s technology driven society, it is frequently stated that ‘Change is the only Constant.’ At Pink Elephant Asia, no statement proved to be more true over the last three months. I am happy to announce that our Malaysian Division moved into the completely renovated Soho Suites near KLCC in Kuala Lumpur. We have doubled our office space to accommodate our growth plans over the next few years. Additionally, we have made some major updates to our product portfolio. The first in Asia, Pink Elephant launched DevOps, Lean IT, Organisational Change Management and Agile certification courses, all within the last three months. And for the second half of the year we have a similar number of product introductions planned. If you want to learn more about these new products, please join our upcoming IT Best Practice Conference on 22-23 August in Kuala Lumpur. More than 20 experts from different fields will show you how to facilitate change in your organisation as well. I look forward to welcoming you at PinkASIA16! Jan-Willem Middelburg Regional Director, Asia Pink Elephant Knowledge Translated Into Results In this Issue: › NEW! Agile Project Management Foundation › Join PinkASIA16 – The Annual IT Best Practice Conference › New! DevOps Foundation Certification Course & Simulation Workshop › New! Certified Agile Service Manager › Free! ITIL Foundation Course With Intermediate Level Course Purchase › New! Lean IT Foundation Self-Paced Online Course › Many Ways To Save On Training! › DevOps: The ITSM Game Plan Whitepaper › Education Schedule-At-A-Glance Agile methodologies are taking the Project Management world by storm, but deciding which approach to take can be daunting. The AgilePM ® Foundation certification course addresses the needs of those working in a project-focused environment who want to be Agile but still work with structure. The 2-day Agile Project Managemaent Foundation course covers the core topics associated with Agile Project Management. By the end of the course, attendees will: • Understand the underpinning philosophy and principles of Agile • Recall the lifecycle of an Agile project • Know the products produced during an Agile project and their purposes • Understand the techniques used, including benefits and limitations • Recall the roles and responsibilities within an Agile project To learn more about this new course offering, be sure to visit our website. NEW! AGILEPM ® FOUNDATION Kuala Lumpur 19-20 September Singapore 28-29 November Kuala Lumpur 19-20 December NEW! AGILEPM ® PRACTITIONER Singapore 1-2 December Kuala Lumpur 22-23 December
Transcript
Summer 2016 Edition
NEWSLETTER
LINKPink
About Pink ElephantWe Lead The Way!
A premier global training, consulting and conference service provider, Pink Elephant has an undisputed reputation for leading the way. We’re proud of our pioneering and innovative spirit, which has enabled us to introduce and spearhead many revolutionary concepts and programmes since our inception forty years ago.
Malaysia: 60 3 8605 3610
Singapore: 65 6734 2744
Hong Kong: 800 96 8197
pinkelephant.com
NEW! Agile Project Management Foundation
From The Exec’s DeskIn today’s technology driven society, it is frequently stated that ‘Change is the only Constant.’ At Pink Elephant Asia, no statement proved to be more true over the last three months. I am happy to announce that our Malaysian Division moved into the completely renovated Soho Suites near KLCC in Kuala Lumpur. We have doubled our office space to accommodate our growth plans over the next few years.
Additionally, we have made some major updates to our product portfolio. The first in Asia, Pink Elephant launched DevOps, Lean IT, Organisational Change Management and Agile certification courses, all within the last three months. And for the second half of the year we have a similar number of product introductions planned. If you want to learn more about these new products, please join our upcoming IT Best Practice Conference on 22-23 August in Kuala Lumpur. More than 20 experts from different fields will show you how to facilitate change in your organisation as well.
I look forward to welcoming you at PinkASIA16!
Jan-Willem MiddelburgRegional Director, Asia Pink Elephant
Knowledge Translated Into Results
In this Issue:› NEW! Agile Project Management
Foundation
› Join PinkASIA16 – The Annual IT Best Practice Conference
› New! DevOps Foundation Certification Course & Simulation Workshop
› New! Certified Agile Service Manager
› Free! ITIL Foundation Course With Intermediate Level Course Purchase
› New! Lean IT Foundation Self-Paced Online Course
› Many Ways To Save On Training!
› DevOps: The ITSM Game Plan Whitepaper
› Education Schedule-At-A-Glance
Agile methodologies are taking the Project Management world by storm, but deciding which approach to take can be daunting.
The AgilePM® Foundation certification course addresses the needs of those working in a project-focused environment who want to be Agile but still work with structure.
The 2-day Agile Project Managemaent Foundation course covers the core topics associated with Agile Project Management. By the end of the course, attendees will:
• Understand the underpinning philosophy and principles of Agile
• Recall the lifecycle of an Agile project • Know the products produced during an
Agile project and their purposes
• Understand the techniques used, including benefits and limitations
• Recall the roles and responsibilities within an Agile project
To learn more about this new course offering, be sure to visit our website.
NEW! AGILEPM® FOUNDATIONKuala Lumpur 19-20 September
Join PinkASIA16 – The Annual IT Best Practice Conference
NEWSLETTER
LINKPink
8th Annual
Kuala Lumpur • The Ritz Carlton • 22-23 August 2016
IT Best Practice Conference & Exhibition
“PinkASIA16”
Knowledge Translated Into Results
Our lives are increasingly dominated by mobile devices and social interaction and users have become more tech-savvy, with all the information in the world available to them in a few clicks.
How can organisations use Best Practices, Tools and Processes to capture the attention of the User? How do User Experience (UX), customer journeys, design thinking, Lean Service Management, Agile and DevOps support the overall objectives of an organisation and help realise long-term benefits?
Find out at PinkASIA16!
Seasoned Experts Provide Guidance & Know-How To Manage Organisational Processes
Hear How To Achieve Operational Excellence From Industry Practitioners
NICK HOULTON
COO, APMG-International
MONIR AZZOUZI
Head Of Performance & Development, Maxis Berhad
PAUL WILKINSON
Director, Gaming-Works, Author Of The ABC Of ICT
SURESH GP
Managing Director, TaUB Solutions LLP
KAREN CHUA
Management Consultant, Pink Elephant
JAN-WILLEM MIDDELBURG
Regional Director – Asia, Pink Elephant
ANDREW MILROY
Senior Vice President, ICT, Asia Pacific, Frost & Sullivan
DAVID RATCLIFFE
President, Pink Elephant
HARPREET KAUR
Global Functions, Service Manager, Shell
DAVID WRIGHT
Chief Evangelist – Service Management, SDI
“The content was fabulous and very timely for my specific needs. It was nice to hear about being a leader in the IT world and the content could be applied across many aspects of my life not just my work life.”
– PinkASIA15 Attendee
Summer 2016 Edition
Who Should Attend?• C-Level, including CIOs/CTOs/CSOs
• IT Service & Support Managers
• IT Infrastructure Managers
• Process Owners
• Senior Support Analysts
• Service Level Managers
• Project/Programme Directors & Managers
• IT Suppliers/Vendors
• IT Managers looking to gain an IT business perspective
• Anyone who is interested in building and managing a truly business-focused IT organisation
NEW! Certified Agile Service ManagerThis 3-day certification course provides an introduction to the application and integration of Agile thinking into IT Service Management (ITSM) processes and process design projects. Agile thinking improves ITSM effectiveness and efficiency while enabling IT to continue to deliver value in a DevOps environment.
The course is designed as an introduction to the core topics associated with Agile and ITSM. Specifically, by the end of this course, participants will understand:
Learn how to improve workflows and efficiencies between Software Development, Operations and IT Service Management.
Get on board this very strong cultural and professional movement that stresses communication, collaboration, integration and automation to improve workflows and efficiencies between Software Development, IT Operations and ITSM professionals.
Improved workflows enable IT organisations to deliver greater business value by improving the ability to rapidly design, develop, deploy and operate reliable software and services.
NEW! DevOps Foundation Certification Course
COURSE LOCATION DATES
Kuala Lumpur August 24-26
Hong Kong October 3-5
Singapore October 10-12
Become A DevOps Specialist!
NEW! The Phoenix Project: A DevOps Business SimulationBased on the book, The Phoenix Project, this business simulation introduces an approach to bring Software Development and IT Operations closer together. This simulation is designed to translate theory into practice and allow teams to experiment, explore and capture shared insights. Learn more about DevOps, developing collaboration within teams and how to increase business value.
Deliver Greater Business Value!
Visit our website for course dates, and to see a full course description.
Call Pink Elephant to book your simulation today!
• What it means to “be agile”
• The Agile Manifesto, its core values and principles
• Agile concepts and practices relating to ITSM, Kanban, Lean and DevOps
• Scrum roles, artefacts and events as it applies to both products and processes
• How to instill Agile thinking and values into two aspects of Agile Service Management
Now you can learn about Lean best practices from your computer, anywhere at any time.
The Lean IT Foundation Certification Course based on the core principles of Lean will help IT departments become more business-value oriented, removing waste, inflexibility and variability. The principles of Lean IT are applicable to all IT operations regardless of industry or sector. Any organisation effectively applying Lean IT will notice increased user and customer satisfaction, reductions of IT costs, increased productivity, and ability to manage demand more efficiently.
Select the learning method that is right for you – Self- Paced, Virtual or Classroom.
Many Ways To Save On Training! ITIL Expert “Bundles”
• ITIL Expert Public Bundle: Take up to 2 years to attend all your ITIL certification public or virtual courses that qualify you for your “ITIL Expert” qualification. Malaysia 19,785 MYR, Singapore 10,790 SGD, Hong Kong 58,970 MYR
• ITIL Expert Self-Paced Bundle: Purchase an ITIL Expert Self-Paced Bundle and get a 12 month subscription to 11 ITIL certification self-paced courses. Malaysia 7,900 MYR, Singapore 2,795 SGD, Hong Kong 15,490 MYR
• ITIL Expert Self-Paced Team Bundle: For teams of 10 – purchase an ITIL Expert Self-Paced Team Bundle and get a 12 month subscription to 11 ITIL certification. Malaysia 39,900 MYR, Singapore 13,900 SGD, Hong Kong 75,000 MYR
Team PassesHave a team or group of people requiring training but can’t bring Pink onsite? You can save on Public and Virtual courses by purchasing your training in bulk. Look at Pink’s Public Education Schedule and decide which courses you want your team members to attend.
Here’s how the Team Passes work:
• Purchase 3 to 5 seats up front; Save 10% off the regular price
• Purchase 6 to 10 seats up front; Save 20% off the regular price
• Purchase 11 seats or more; Save 30% off the regular price
Not all team members have to attend the same courses – send them alone or in groups. Passes are valid from purchase date for a 12-month period.
I am fascinated by DevOps and its rapid acceptance into the ITSM arena even though sometimes it is easier to identify what DevOps does not do rather than what DevOps actually does do. On occasion, it seems more like vapor speak with very little actual substance. After all, shouldn’t dev and ops work together as and when required to the benefit of the business and the customers? So for me it is also about what DevOps is not;
• It is not a process
• It is not a best practice
• It is not a function
• It is not a set of apps
• It is not a specific discipline
• It is not a framework
• It is not a prescriptive approach
If it is not any of these things then just what is it and how can it be managed? Well first off, all IT processes and business processes need to be seamlessly integrated to create a more agile environment – with the ability to define, develop, deploy and exploit improvements to valuable systems. For this to happen three components need to work in harmony:
• IT Development – Creating and supporting current and future applications
• IT Operations – Efficiently provisioning essential services
• Quality Assurance – Ensuring applications and systems are “fit for purpose”
But from management’s perspective there’s something missing in the overall description/definition of DevOps because DevOps is NOT a new framework or prescriptive approach. It’s more of a cultural shift in the way teams work together for the greater good. Management must:
• Acknowledge the respective needs for specialist roles within DevOps
• Acknowledge the importance of providing valuable business services
• Acknowledge that communication and collaboration are the key
• Acknowledge that rigid teams are no longer viable – agility is important
• Acknowledge that demarcation boundaries between IT units are not productive
• Acknowledge that some cross training will be required
• Acknowledge that best practices and governance must be observed by DevOps
• Acknowledge that DevOps is not a short cut; it still needs to meet IT standards
• Acknowledge that DevOps is a state of mind, not a tangible object
• Acknowledge that rigid tier structured management is no longer viable
• Acknowledge that teams are flexible and not fixed units
• Acknowledge that most importantly trust between management and DevOps teams is essential
In many ways ITSM managers managing DevOps are a lot like sports coaches. Think of a team sport such as soccer, lacrosse or ice hockey and it’s almost guaranteed that what they will have in common are a set of rules
to which all players and teams must adhere and each team will have a set of game plans or tactics.
Rules exist to put controls in place to govern the game (Dev) whereas game plans are used by coaches to guide players to win the game (Ops). Rules once created are not changed very often, whereas, the game plan can change frequently during play due to many factors; the game plan of the opponents, the weather, the skill of the other team, injuries and the score, also teams have to be agile enough to change game plans on the fly to meet a new challenge posed by their opponents.
Traditionally, Dev created the rules in the guise of ITSM apps while Ops operated those apps in a rigid manner. Rigid objects tend to break too easily which can be the case for ITSM departments not using DevOps. For example, in some organisations it can take weeks to get a change request registered because the team hierarchy insists on signoff at every level rather than designate team signoff using DevOps.
DevOps is a new challenge for management, especially senior management. Many of those old traditional roles in IT Service Management will need to change to make the new reality a success.
Pink Elephant and its logo are registered trademarks of Pink Elephant Inc. ITIL® is a registered trade mark of AXELOS Limited. PRINCE2® is a registered trade mark of AXELOS Limited. COBIT® is a trademark of ISACA® registered in the United States and other countries. BRMP® is a registered trademark of the Business Relationship Management Institute Inc. AgilePM® is a registered trademark of Dynamic Systems Development Method Limited.
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