Pioneer Since 1998
Contents Origination .................................................................................................................................................... 3
Termination ................................................................................................................................................... 3
Supplementary Services ................................................................................................................................ 3
Mailbox Usage Overview .............................................................................................................................. 7
Phone Implementation Process .................................................................................................................... 8
Implementation Scenarios ........................................................................................................................ 9
Scenario 1: ............................................................................................................................................. 9
Scenario 2: ............................................................................................................................................. 9
IPPBX VoIP Plans ......................................................................................................................................... 10
VoIP FAQs .................................................................................................................................................... 11
Smart Work Place Portal ............................................................................................................................. 14
Other add-on to SWPP ................................................................................................................................ 14
IPPBX CRM / SWPP Add-on features .......................................................................................................... 15
Comparison of the IPPBX CRM to Other CRMs ........................................................................................... 16
Call 2 patient ............................................................................................................................................... 17
Introduction ............................................................................................................................................ 17
Who is Call2Patient for? ......................................................................................................................... 17
Features .................................................................................................................................................. 17
Conference Bridge ...................................................................................................................................... 18
Overview ................................................................................................................................................. 18
Features .................................................................................................................................................. 18
FAQs ........................................................................................................................................................ 20
How does conference bridge works?...................................................................................................... 22
Special Features of IPPBX VoIP ................................................................................................................... 23
Phone Polling, Survey, and voting (Metered Service) ............................................................................. 23
Mass Emergency Broadcasting (Metered Service) ................................................................................. 23
Smart Call Queue (SCQTM) ........................................................................................................................... 24
What is SCQ? ........................................................................................................................................... 24
Compatibility ........................................................................................................................................... 24
Functionality ........................................................................................................................................... 24
What IPPBX Provides? ................................................................................................................................. 25
How it Works? ......................................................................................................................................... 25
IPPBX DaaS .................................................................................................................................................. 26
Benefits ................................................................................................................................................... 26
IPPBX DaaS Features ............................................................................................................................... 27
Desktop Standard Features:................................................................................................................ 27
DaaS Optional Features / Applications ............................................................................................... 28
Virtual Server .............................................................................................................................................. 29
Benefits ................................................................................................................................................... 29
Data Center Features .............................................................................................................................. 31
Cloud FAQs .................................................................................................................................................. 32
Cloud Migration Services ............................................................................................................................ 35
Overview ................................................................................................................................................. 35
Cloud Migration Process ............................................................................................................................. 35
Disaster Recovery........................................................................................................................................ 36
Service Features ...................................................................................................................................... 36
Service Level Agreement ............................................................................................................................. 38
Response Time for Issues ........................................................................................................................ 38
IPPBX Business Security .......................................................................................................................... 38
IPPBX Voice Service IPPBX is a wholesale, retail provider of the industry’s top telecommunications carriers. IPPBX provides
high quality and low-cost VoIP services to ITSP’s, Hosted PBX providers, call centers, calling cards, and
carriers through our unique leading back office. IPPBX offers one of the largest DID and A-Z termination
footprints in the US and Worldwide.
Our wholesale VoIP service provides DIDs in the US and over 60 countries, A-Z termination, e911, 411,
CNAM and more. We leverage our high-volume traffic to negotiate aggressive rates. IPPBX won’t lock
you into a long term contract or ask for an unreasonable minimum. IPPBX eliminates the need to
negotiate and manage separate contracts with multiple vendors. We bring it all together for you in one
complete package.
IPPBX believes in using technology to automate daily business and operational processes. We are
constantly developing new tools to make service delivery faster and easier.
Origination IPPBX provides DID origination to US48, Canada, Hawaii, Puerto Rico and over 60 countries. Our DID
origination footprint provides coverage to over 8,500 rate centers in the US and thousands more in over
60+ countries. Most US and Canadian numbers include the ability to add features such as CNAM, T38,
E911, and 411.
Termination IPPBX offers Termination services to +1 US and Canada destinations. Our termination service gives you
the flexibility to choose from an NPS-NXX (Conversational) Deck, a Short Duration (Dialer) Deck, a t.38
(Fax) Deck and/or and A-Z International Deck.
Supplementary Services Along with our DID origination and termination offerings, we offer a host of wholesale VoIP service such
as; inbound CNAM (Query/Dip), outbound CNAM (storage), e911, 411 terminations (per event/call) and
411 listing.
IPPBX Features
Calling Features
Auto adding all incoming calls to
directory via system Artificial
Intelligence
Auto Receptionist
Call Delegation
Call Flip
Call Park
Conference Bridge
E-Fax
Call Forwarding
Free Call Recording
Full Desktop App
Hot Desking Free 411
Intercom
Local Numbers
Mobile App
Offer call cell phone when calls
come to mailbox
Page
Personal Company Directory
Presence
Shared line
Virtual Assistant
Visual/Regular Call Monitoring
Visual Call Screening
Visual VM
Voicemail to email
Whispering / Barge-in / Listen-in
Calling Features
Meeting Collaborations
Full functional conference
bridge for all users
Video Conferencing
All users have their own
webinar
Free record your webinars and
meetings
Go to my MAC/PC with dual
authentication security
Online Meeting and
Collaboration
Messaging
Receive text/email notification on:
Blacklisted Numbers
Call cell when new message
arrives
Copy new messages to other
mailboxes
Faxes
Missing calls
Voice mails
When mailbox is full
NOTE: Purple represents Standard. Pink represents Preferred and Orange represents Enterprise.
IPPBX Features
Management Administrative
Action
Ad hock/automated calls recording
Automated call distribution
Caller ID
Greetings
Live call logs
LNP local number porting
Management admin portal to phones and users PC’s
Multi-level IVR
Multiple system languages
Multisite management and location
Upload your own music on hold
Visual/audial call monitoring
International
10 different system languages
Average 40-60% discounted international rates
International number porting in 70 countries
Worldwide presence
Security
Multi geographical datacenter to recover.
Fully and uninterrupted services 24/7
Single sign-in
Voice encryption
NOTE: Purple represents Standard. Pink represents Preferred and Orange represents Enterprise.
System Reporting and
Performance
Receive text/email notification on:
Average hold time
Average ideal time
Hold time
Pickup after how many rings
Ringing redirect
Waiting time for calls to redirect
Who hang up while calling
Who hang up while ringing
System will send the text message/email on all the hang up
calls with caller name and numbers to operator and 5 manages, guess
what it never happens again
IPPBX Features
System Integration
CRM Integration
Exchange server/office 365 sync
Google contact sync
Microsoft Lync sync and integration
Microsoft outlook plug in
Outlook exchange calendar integration for Conference Bridge.
NOTE: Purple represents Standard. Pink represents Preferred and Orange represents Enterprise.
Mailbox Usage Overview
Phone Implementation Process Once an order is placed
We request Extension LIST along User name last name,
extension number, email address and cell phone number for
all end users.
As we receive the list, provisioning starts prior shipping.
We send you back your list with an extra column as MAC addresses,
also all end user will receive an email and a text message include
written instruction and link to videos to show how use their phones.
Along credentials to log in to their online phone portal to change VM
pin, record their VM greetings, view visual VM, and more
We will record all existing voice instructions and auto receptionist
voices using Audacity to use and create same environment in our
system for the best seamless move,
As you receive phones already all phones are programmed, all are
ready to use just PLUG & PLAY (Plug it to any internet source)
Based on provided Spread Sheet Phones will be distributed to
staff, just take it out of box and hock it up to internet source
Implementation Scenarios
Scenario 1: Existing phones are VOIP phones, internet from wall goes to existing Phone and from existing
Phone connection to new phones as per picture then to PC (if pc and phone share same wire)
Scenario 2: Existing phones are digital, internet wire which goes to pc should disconnect from PC, connected
to new phones then from new phone a wire goes to PC (Jack called “PC”)
At this time staff have time to start play with new phones receive internal calls from each other,
test features and make outgoing calls, familiar themselves to new phones, at the point like week
or more after most staff are ready we will cut over existing lines to our service a process which
called “LOCAL NUMBER PORTING” (LNP) at desire time and date requested by client, totally
seamless no down time or interruption in service.
At this point users do not need old phones anymore implementation is done old phones can
collected back.
During period of 2 phones on every desk, staff who feel comfortable with new phones usage can
request early cut over after mastering on new phones and feeling comfortable to use new
phones have an option to remove old phone at any time prior to porting numbers and only use
new phones. (7. Just call our support number or create a ticket on our portal support will
manage it on demand)
From this point at any time staff could call support with any question or look our online videos
to find their answer.
IPPBX VoIP Plans
VoIP FAQs Q: What do you mean of Hybrid Environment?
A: As a hosted solution if internet goes down, all phones will be down, in Hybrid mode, we install a
server in premises as well, in any shape of from your internet is down all phone devices will shift to in-
site server, so all extensions can be up and running till internet is back, plus we can add up to 48 pot
lines or analog lines to work as a fail over, all main numbers will be routed automatically to analog lines,
as well as users can make outbound calls through same lines.
Q: What are your SLA TERMS?
A: Yes, We provide the SLA of 99.999% availability. We also rates every phone call with a Mean Opinion
Score (MOS) plus this is tool is available to customers as well, at any time you can log in to your portal
and see real-time MOS for each individual calls as well as for last 30 day plus you can compare or see
history of all calls on specific extension or group real-time as well.
Q: Where are your data centers? What happens if we have another storm like Hurricane Sandy at your
data center location?
A: Our cloud Services delivered from 4 different geographically center, NYC, LA and Las Vegas in USA and
Amsterdam in Europe, ensuring that services are available regardless of conditions at your location.
Ensuring that Cloud services are available regardless of conditions at your location. We experienced
100% uptime during Hurricane Sandy. We operate active/active platforms and all components are fully
redundant.
Q: How do you conduct user training?
A: We offer training in a variety of methods, to best suit the way your users prefer to learn. Training can
be provided on-site or via the web (custom or general), and a wealth of Quick Reference Guides and
Quick Tip Videos that can be accessed at any time.
Q: How do I design or change my call flow?
A: Before initial implementation an experienced project manager will consult with you on how to
properly set up your call flow and he goes over a state of art implementation point of view questioner
with you, then he will built your flow with your admin, this way is best way to explain your options as
well as providing you best training to how make changes, with some minor training, your administrator
will be self-sufficient – able to make virtually any change necessary to your hosted phone system via our
web-portal.
Q: What happens if new phone models become available?
A: Unlike some providers that require you to purchase or provide a third party lease purchase, a hosted
PBX solution from IPPBX is on a subscription base for a pre-determined term. At any time, you may
choose to do technology refresh.
Q: Can I bring my devices?
A: IPPBX utilized standard SIP protocols to deliver VoIP services. As such, most commercially available
SIP phones are compatible with our services. If you have older equipment that you’ve invested in, we
often have programs and incentives available for upgrading. To answer your question, yes you can bring
your own device as well.
Q: What if our ISP (internet service provider) goes down?
A: You phone system stays up on cloud, still people can call you and reach out to auto-attendants, call
can be fork to cell phones automatically or receive messages via text or email. The foundation of IPPBX
Net IP’s network architecture is survivability. Plus you can get a backup ISP and Dual-Wan Cisco router
free form IPPBX since our technology is Domain-Based, this allows phones stay in contact with their
domain through back up ISP without the necessity of rebooting phones, despite Asterisk IP based
phones systems.
You continue your business without interruption.
Q: If we have fail-over ISP, how this can be handled by phone system?
A: Due to this fact that phone are not looking for an IP address as default gateway, neither hosted
service, all phones will be register to hosted service in matter od 5 second automatically.
Q: Do I need an MPLS network for my premise-based system – is that true for your system too?
A: IPPBX can deliver service over a variety of different access types. You can utilize public internet or
private or a combination of these to maximize redundancy and survivability.
Q: Is maintenance included?
A: While many systems require support agreements to cover hardware and software upgrades and
routine brake-fixes, a hosted VoIP solution from IPPBX includes all upgrades and hardware fixes at no
charge. You should note that some hosted providers do not include maintenance, so it’s important that
you identify that.
Q: Is IPPBX a carrier?
A: IPPBX is a world class cloud service provider with service and customer all around world
Q: Can your system work with my overhead paging system or the box at my front door or my security
system like cameras?
A: Yes it can. Plus to that our system provides paging over phones as well, so to page you do not need to
have separated system; all phones can participate in page or intercom as well.
Q: Can you explain if want to integrate phone system with some of the software applications how
does it work?
A: Because our hosted solution is built on industry standards, customers can take advantage of pre-
existing integrations to such applications as Outlook, most CRM application’s and websites, and many
more. Plus we have SOAP gateway which can be integrated into any application or database software,
and provide full functional integration.
Q: Adding an extension or making changes, how does it work? Are there any charges involved?
A: Making moves / adds / changes are no time, all is plug and play, you get a new phone and just plug it,
the system will provision the new phone automatically based on Mac Address, as simple as the click of a
mouse via our Web-Portal. There is no need to go through the lengthy process of scheduling and
dispatching a technician to administer any changes.
Smart Work Place Portal
All your businesses, all in one Place
Too much work on your plate?
Let our system JUGGLE it for you
Other add-on to SWPP SWPP has over 100 modules and can integrated to any web application.
IPPBX CRM / SWPP Add-on features • Customer portal
• E-Signature
• Google address lookup
• Google Apps Integration
• Google Drive Integration
• Live chat integration
• Mobile app with location tracking services
• Office 365 Integration
• Outlook integration
• Push Notification
• QuickBooks Integration
• SMS Add-on
• SMS Marketing Automation
• WhatsApp Integration
Comparison of the IPPBX CRM to Other CRMs
Call 2 patient
Introduction Call2Patient is a voice broadcast platform that sends telephone calls at a very high speed to help you
grow and retain your customer’s base effectively while simultaneously reducing workload. Now you
won’t need to dial each patient’s number to schedule an appointment, reschedule an appointment, or
to confirm an appointment. Imagine the reduction in workload off this single feature! All you need to do
is record you calls. You can save both your time and money. The system provides you a platform to view
calls that were accepted or rejected and whether the call was answered by a human or a machine.
Who is Call2Patient for? Call2Patient is a feature for those medical organizations (clinics, hospitals, pharmacies, etc.) that have a
plethora of patients to call. The system is provided with a list of telephone numbers that can be dialed
sequentially. The system can call a million patients a day!
Features • Play Message: Pre-recorded audio messages can be played.
• Appointment Confirmation: Patients can confirm their scheduled appointments by pressing a
key on the phone keypad.
• Reschedule Appointment: Patients can reschedule their appointments
• Multi-Choice: Different options can be selected according to the patient’s need. An example,
the IVR will state ‘Press 1 to confirm your appointment or press 0 to speak with someone live.
• Schedule Conference: You can also set a schedule conference with your patients. The system
will automatically call the appointed numbers and put the participants in the conference.
• Transfer Calls: system also has the capability to transfer your patient call on an appointed
number.
• Reporting: system will provide you exact report about every called number, duration and status.
• Answering Machine Detection: System is intelligent and can differ between answering machine
and the human voice. If you don’t want to play your message to answering machine system will
hang up the call once it’s been picked up.
• Auto Redial: system has auto re-dial feature. It will call to non-connected numbers at a later
time.
Conference Bridge
Overview Avoid traveling around the country or across town with conference call services and save valuable time
and resources. Be more effective with what you have by organizing a conference call instead of in-
person meeting
Conference calling, or tele conferencing is an everyday staple in the business world. Conferencing allows
us to spend less time and money on travel and improve our office productivity.
Fundamentally, a conference call is just 3 or more people getting on the phone and talking to each
other. Think of 3-way calling, but a lot more complex. If you wand 5, 50 or even 500 people on one
phone call and be able to hear the conference host with crystal clarity, you need some serious hardware
and the know-how to run in. This is where conferencing services providers come in. Conference call
services run on hardware known in the industry as a conference call bridge or conference bridges. A
conferencing bridge is designed for managing and allocating phone calls in larger groups called
conferences. Along with call routing, a conference bridge is designed to provide call stability, system
redundancy and echo cancellation with noise reduction.
Features • Capacity of 500 calls per conference room
• Conference IVR support - Multiple IVR nodes:
• Plays Message – play pre-recorded audio or use text to speech to invite called person to
join conference instead of called person make call to join conference.
• Conferencing – Dial contacts and put them into the same conference room.
• Capture Name – as call is being registered, system asks caller to announce their name
and records their voice, this recording will be used to announce their name in
conference as well as if they get disconnected in any time during conference system will
play their name recording to inform that person has got disconnected, for example, as I
join conference, my name will be play as Matthew joined, if I get disconnected system
will play “Matthew” to inform Matthew left conference.
• Record – Record all conference
• SMS – Send an SMS to the contact during the call.
• Branching – Go to specified part of the IVR depending on the contact’s input.
• Tag support in TTS - Text to speech with contact tags so that variables can be inserted
into the message, for example; “Hello, Mr {surname}, we are calling you in behalf of
{company_name}”.
• Reporting – extensive call data and survey reports exportable to CSV.
• TTS Support – Text to Speech support in File and multiple languages using Acapela TTS
• Audio Upload – Simple interface for uploading audio files.
• AMD – Answering Machine Detection with “record-your-message-now” beep
identification.
• Multi-User – Supports multiple users, facilitating SaaS voice broadcast providers to allow
their customers to create their own voice broadcast campaigns.
• Extensive Documentation and training
• Instantly scalable – You can set up new workers without central configuration.
• Concurrency –Concurrent Calls Scheduling.
• Recurring Tasks – Supports recurring tasks like cron, or specifying an exact date or
countdown for when the task should be executed.
• Web Interface –can be managed via a Web interface.
• Real-time web-based reports – For call details and current calls.
• Import Contacts - Import contact details from a .csv file
• Appointments Module – Send out reminders by Voice, SMS or email at a pre-
determined time.
FAQs • Q: Can I schedule a conference call, is system capable to send invitation as email to callers or I
have to use my email service to send them invitation?
• A: Very simple, on web portal all you need to be to enter email addresses of all the callers,
system will send them an invitation as soon as you set time and date.
• Q: If one or more callers get disconnected during conference call, is there a way for us to be
notifies, or we will figure it out at the end of call?
• A: Our system is a smart system, same way as callers join conference call and system announce
their name, if any one gets disconnected during conference call, system will announce their
name to notify everyone on their disconnection, cool right?
• Q: Is there a way to have system call all callers and invite them to join conference call instead
of having those to call bridge number? We have this issue always, some people are late some
forget, and do you have a solution for this issue?
• A:Sure, as an option you can just copy and paste all contact numbers in portal, and schedule
date and time, system will call all contacts in a same time and invites them to join conference
bridge, also you can set up redial up to 10 times, if they are not picking up the call.
• Our system is an intelligent system, is able to recognize human pick up or answering machine, so
if they do not pick their call system will hung up and redials in 2 or more minutes later (intervals
can be define for system
• Q: If we use option that system calls contacts, and invites them to join conference, can we
customize what message to be played, how can we record that message?
• A: Our system is equipped with text to voice feature, so all you need to is to provide script, then
system will convert that to voice our system uses “Acapela” an Award Winning voice technology.
• Q: How do I make a conference call?
• A: Once you have signed up with IPPBX, we will provide you with all of the material that you
need in order to quickly and easily arrange a conference call.
• Q: How many persons can join a conference call?
• A: You can have up to 500 callers on per conference call. Conference calls allow groups of
people to get together with the goal of achieving certain milestones, collaborating on projects or
to brainstorm new ideas.
• Q: Are the conference call recorded?
• A: As an option yes, we strongly suggest that you do. In fact, recording the calls and podcasting
them to the people that were unable to attend will allow them to stay in the loop and know
what is going on with your business. This is especially helpful if you have people calling in from
differing time zones. Making the call easily accessible to them will ensure that you have more
people listening to the important things that have happened during your call.
• Q: Will I have access to customer service?
• A: Yes we have some of the best customer service in the IPPBX. Our technical support is
available to you 24/7 to ensure our service and your conference calls are running smoothly. If
you need assistance in making your call, our customer service representatives will be more than
happy to walk you through the process to ensure that you get it right the first time. No
blundering around and accidentally disconnecting your entire conference call, we will walk you
through it step by step, and can also provide on call services during the call to make sure all is
moving smoothly along.
• Q: Do I need special equipment for a conference call?
• A: No. there is no need of special equipment whether it's an office phone, cell phone, VoIP
phone, home phone or PC call, we can support it. Our service is designed and tested to handle a
call from any type of phone.
• Q: Can I see who’s on a conference call?
• A: Yes, you easily view your conference calls live from a web-portal. Our web interface takes any
guess work out of conference calling. In this way you will know who is on the call, and can also
keep track of time easily.
• Q: Does IPPBX offer international access for conference calls?
• A: Absolutely, IPPBX provide services in 65 countries. You can take your conference call from
anywhere even while travelling as well.
• Q: Is the IPPBX service secure?
• A: Yes, each account has its own access code and conference URL for entry. Plus calls can be
encrypted as an option as well a short tone will ask callers to identify themselves as he/she
enters to call.
• Q: Can I use my IPPBX conference room more than once?
• A: Yes, you can use it whenever you need.
• Q: Do I need to visit IPPBX every time I set up a conference room?
• A: Only once you need to visit for an account on IPPBX then you will have the access on set up
accounts?
How does conference bridge works? A conference call bridge connects multiple lines into a conference call.
All the participants dial into a conference bridge to get connected to the teleconference. A conference
bridge is a combination of hardware and software and is capable of connecting multiple phone lines
simultaneously. The bridge can even accommodate a number of teleconferences to be held at the same
time. It is the bridge that also enables the host to mute some or all the participants when he needs to
talk about something without being interrupted.
The participants of a teleconference can connect independently to the bridge with the help of a login
code and a personal identification number. Beside our system can call all contacts to invites them join
conference, this method provides greater security that more traditional systems.
Special Features of IPPBX VoIP
Phone Polling, Survey, and voting (Metered Service) • At the end of a call, you can invite the client to participate in the satisfaction survey. This feature
will provide an automated report.
• Call many numbers of people and present IVR options for either polling their opinions,
interactive surveys, or taking their vote and record the results.
Mass Emergency Broadcasting (Metered Service) • Any shape of where there is a necessity to warn large number of people in a short time, such as
weather warnings.
• Mass text broadcasting in emergency warnings.
• The system is able to make up to 100,000 calls a minute.
Smart Call Queue (SCQTM)
What is SCQ? As your business develops and you get high volume of incoming calls, Smart Call Queue enables you to
address more callers with less office staff. Call queues are normally used when a company receives more
calls than it can instantly handle. Instead of employing more staff to handle holidays or peak hours, you
can efficiently manage calls through better resource management.
Paying more workers than you normally need is a bad investment, and with SCQ system performance
reports, you can set up your system in a reasonable way with low wait times.
This leverages the best of both worlds: you don't overextend your business and your customer service
doesn't suffer.
Compatibility Our system is compatible with all hosted and on-premise phone systems, even as an add-on option you
can hook up to your analog line.
SCQ gives you the freedom to keep your service with your existing phone carrier. It gives you the
independence to stay on your in-house PBX System and another best part about SCQ is that it also works
with your existing phones. So just add SCQ to your existing phone service to keep your callers satisfied.
Functionality As an example, to better understand how SCQ functions.
When all office staff is busy on a call, the system gives the customer an option to leave their phone
number. The system will then provide the estimated time until the customer will be called back. This
assures the customer that he/she will not lose his position in queue. As soon as the system recognizes
that the staff member is free, it will automatically call the customer next in queue and transfer his call to
available agent.
What IPPBX Provides? Hosted voice, data, and video applications
Software-As-A-Service, Data-As-A-Service:
There are several ways to consider cloud computing. But what are the best ways to put cloud
computing to work for your business?
Now, there is an alternative to getting mired in the menus, pick lists, and intricacies of the
thousands of services that are offered on the web – Cloud integration services from IPPBX
As your cloud integrator, we’ll design a solution for your business that incorporates our best
practices as a service provider with secure and highly available cloud technologies. We’ll devote
the time and thought into your business processes and needs to make sure that your cloud
solution works so you can focus on your business.
With an IPPBX cloud integration solution, we’ll manage your network infrastructure –
application, servers, backups, and security – in our secure network operations center (NOC).
Services included:
o Data Storage & Backup
o Business continuity
o Real-Time monitoring
o Cisco Unified Communication
o Full suite of business productivity applications.
How it Works? With IPPBX Cloud integration services, your applications and data reside in our SAS 70 Type II
data center (NOC). Our NOC is monitored 24x7, to ensure high availability. You can access your
applications and information from your office or as a mobile worker with secure internet
connection.
Benefits
Our cloud plans are scalable based on the needs of your enterprise. This saves you the
operational and capital expenses of purchasing and maintaining server and storage hardware
and software.
Pay for what you use. Bandwidth, storage, voice profiles, and application licenses are based on
your current needs.
You can streamline your IT expenses by making it easier to add or remove users, and to deploy
applications or new servers.
Moving your application and data into the IPPBX solutions cloud can help you save on monthly
power and cooling expenses.
IPPBX Cloud Service IPPBX DaaS Desktop As A Service
Our Virtual Desktop put ends to the endless process of buying, supporting, upgrading and ultimately
replacing local PCs by providing a “virtual” workplace that can be accessed from anywhere, any time, on
a variety of devices for an expectable monthly fee. By leveraging a Virtual environment, IT managers are
freed from the need to “touch” each desktop for support or delivery of new applications. This saves your
staff time to be more productive in other activities.
Since all of their “work” is being done in the IPPBX Cloud, you can extend the usable life of your older
computers or replace them with inexpensive thin clients, and even provide secure access from Home
PCs and iPads.
Benefits Simplicity: Keep your old PCs but point them to our Virtual Desktop cloud computing and we will take
care of the support, routine upgrades, backups, and any malware concerns for you.
Finance: Reduction in the total cost of desktop ownership by almost 85% through troubleshooting, ease
of deployment, and extended life of older equipment. Since old PCs will be used as a gateway to connect
to DaaS, and all computing process will be done in the cloud, you could keep using an old one and enjoy
high-performance cloud services without any hassle.
Productivity: DaaS is accessible from anywhere. This provides a better environment for all users, while
administrators can support and deploy from a centralized location.
Continuity: Our cloud services delivered from 4 different geographical centers: NYC, LA and Las Vegas in
the USA and Amsterdam in Europe, ensuring that services are available regardless of conditions at you
location.
Scalability: Meet new requirements by adding additional resources to the “virtual” PC rather that
upgrading to expensive equipment.
Performance: Every 10 seconds our system is replicating all the changes from one location to other, this
immediately rectifies any PC related problem by remotely restarting. Or reimaging feature saves IT time
and puts employees back to work immediately.
Speed: Work with speed up to 1GB/s connected directly to data infrastructure of global network.
Control: Enjoy unmatched control and point-and-click configuration over all services through admin
control panel.
Security: Provides external users with secure access to company apps and data, enforcing end-to-end
security across all users, regardless of devices, keeping a log of all users’ activities.
Network Performance Monitor: Monitor all devices and network through state of the art SolarWinds
applications.
Staff Performance Monitor: With our state of the art platform, admins can monitor, interact, collaborate
with users or record users screen.
IPPBX DaaS Features
Desktop Standard Features: • Virtual Windows 8 or 10
• Smart remote printing
• With no need for drivers, print from cloud to your local printer.
• Print to PDF, with no need of Adobe (no need to keep on Adobe updates).
• Printing in monitoring mode, this will automatically print any PDF file appearing in selected
folders, also you can print these PDF files to ‘NOT-Network’ local printers.
• Immediate printing without delay from the cloud. Our technology, has its own compression
which delivers extraordinary speed on print jobs
• Plug & Play printers without any setup.
• Our print technology uses Microsoft Virtual Channel technology, so there is no need for network
configuration.
• Shortcut menu, right click on any open document on cloud and print locally.
• File transfer in the windows environment, right-click and transfer file to local PC
• Smart Scanning
• Scan to TIFF, JPEG, & BMP.
• Secure & extremely fast, we encrypt and compress all communications transmitted via
Microsoft Virtual Channel.
• No need for scanner drivers.
• The best solution for Healthcare Providers, scan all patient document to a central server in the
cloud.
• Import PDF documents and edit them; remove pages or add pages.
• Extend Scanners, this will convert your ordinary scanner to a virtual scanner accessible to all
users.
• Scan to PDF or save as image, no need of Adobe.
• Import Camera, you can now take snapshots from the web camera connected to your PC, and
directly import those images. Ideal for EMR, CRM, etc.
• Hybrid Environment
• Uninterruptable access even if your office internet is down, Local Client Mode (LCM).
• Allow segregating resources, like dedicate more memory to staff who need more.
• Access to file server with multilevel access policy manager.
• DaaS delivery protocol
• Seamless desktop user experience.
• Rich media content.
• Access to local USB peripherals.
• Built-in Virus protection (Virus and Malware Protection).
• Access from Windows and Mac computers, various think clients, iPad & Android tablets.
• Add any application that you own to your desktop image.
• Integrate virtual desktops with your Active Directory and application servers or allow us to
integrate all together on Virtual Servers.
DaaS Optional Features / Applications • Microsoft Office 2013, 2016 or 365 (Standard or Enterprise) or Open Office.
• Adobe Acrobat
• Office applications like Exchange and OCS/Lync
• Shared storage and backup
Virtual Server Our Virtual Data Center is a Virtual Private Cloud Computing Service that enables customers to leverage
guaranteed resource availability (processer, memory and disk resources). Using the Virtual Private Cloud
customers gain the ability to create virtual machines and allocate and provide computing assets on
demand from Admin Control Panel.
We provide IT professionals with the built-in control and resiliency of an enterprise-class computing
environment coupled with the scalability and flexibility of the virtual private cloud. In addition, security
always in priority our Virtual Servers provide the privacy and security that companies require for safe
production computing environments.
And Customers have multiple options to establish private connectivity as if the servers were still sitting
in their own on-premise office.
Benefits • Simplicity: replace multiple on-site servers, support, upgrades, and backup with a simple “cloud-
sourced” service.
• Finances: Pay just for resources that are needed, for a predictable monthly fee.
• Productivity: Users can gain access to virtual servers from any location, while administrators can
support and deploy from a centralized location.
• Continuity: Our cloud services delivered from 4 different geographical centers, NYC, LA and Las
Vegas in the USA and Amsterdam in Europe, ensuring that services are available regardless of
conditions at your location.
• Scalability: Meet business requirements by adding additional resources to virtual machines, or
adding additional virtual machines inside resource pools.
• Performance: Every 10 second our system is replicating all the changes from one location to
other, this gives you immediately rectify PC problems by remotely restarting, or reimaging the
desktop saving IT time and putting employees back to work immediately.
• Speed: Work with speed up to 1GB/s connected directly to Data Infrastructure of Global
Network.
• Control: Enjoy unmatched control and point-and-click configuration over all services through
admin control panel.
• Security: Physical and virtual security in no longer your issue. True customer isolation enables
you to leverage the power of the cloud without the risk.
Data Center Features • Up to 1GB/s download speed
• Servers with 2 TB RAM
• Multi-Location redundancy
• Guaranteed Resource Reservation – Compute resources 130% allocated
• Ability to oversubscribe computing resources within allocated pool
• Service Level Agreement – 99.999% uptime and availability.
• Enterprise grade compute resources on enterprise-class cluster
• Best-in-class virtualization technology from VMware, EMC & Microsoft
• True customer isolation with private VLAN
• High availability – Hardware failover built-in
• Private Security – True Firewall
• Full administrative control over servers
• Multiple Operating system options
• Built-in server applications.
Cloud FAQs Q: What is Resource Pool?
A: Resource Pools are computing resources (CPU, RAM, and Disk) that are allocated to a Virtual
environment. We assign virtualization computing resources to each customer’s Virtual environment
based on their selection in the order process. The reservation pool is made available to the IT
administrator via the Virtual Machine Manager to self-provision virtual machines as required.
Q: Can I over-provision Virtual Machines against the total amount of computing (CPU and
RAM) in my allotted pool (quota)?
A: Yes, IT Administrators have full control over the use of computing resources within their pool. There
are no limitations on the density ratios (virtual machines-to-vCPU/RAM), however, you cannot over-
provision hard disk. Virtual Data Center customers have the ability to over-subscribe their own
resources up to the maximum amount of disk available in their purchased quota.
Q: Can I over-provision my Disk on Virtual Machines beyond my allotted pool (quota)?
A: No, disk resources are thick-provisioned and dedicated on a Virtual Machine basis and cannot be
over-provisioned.
Q: Are my resources (CPU, RAM, and Disk) guaranteed strictly for my use?
A: Yes, your pool will be allocated the full amount of purchased resources and are available strictly for
your use up to the maximum of your set quota. These resources are guaranteed to always be available
within your pool.
Q: Can I burst beyond my allocated pool of resource if needed?
A: No. Resources are allocated based on the purchase order. Reserved Resources are committed and
guaranteed to each customer’s Virtual Data Center and platform resources are not oversubscribed. IT
administrators should predict any required growth or seasonality into their capacity requirements so
resources can be self-provisioned via the Virtual Machine Manager on-demand.
Q: Can the activities of one Virtual Data Center (over-subscription) impact other customers on the
platform?
A: No, computing resources are allocated and isolated to each Virtual Data Center. The activities of one
customer cannot impact other customers on the platform.
Q: How do I add additional resources to my Virtual Data Center?
A: There are two ways to expand the quota of computing resources within your Virtual Data Center:
• Submit an electronic ticket to [email protected] with the details of your request.
• Contact your Technology Advisor or Client Technology Advisor with the requirements
Q: What if I need to join a virtual machine or virtual data center to a different network or VLAN?
A: IPPBX maintains very strict security guidelines and processes around virtual networking. As a result,
any changes that require new virtual switches (VLAN’s) within the Virtual Data Center or cross the
boundaries of existing virtual switches (VLAN’s) require a manual trouble ticket via [email protected].
Q: How do I self-provision Virtual Machines within my Virtual Data Center?
A: Self-Provisioning virtual machines and computing resources within the Virtual Data Center are
facilitated via the Virtual Machine Manager. All Virtual Data Center customers are provided access to
the provisioning portal during the initial provisioning process. Virtual Machines can be created, tuned,
and adjusted via the portal along with console access, utilization, and many other features.
Q: How do I configure CPU, RAM, and Disk for a new machine?
A: For new machines, CPU and RAM are selected within the provisioning template in Virtual Machine
Manager. For existing Virtual Machines, hot-adds for CPU and RAM and can be controlled within the
“Virtual Machines” section in Virtual Machine Manager. Disk size and volumes (adds, changes, or
deletes) require an electronic trouble ticket to [email protected].
Q: Can I import my own templates?
A: Yes, if templates currently exist in an on premise virtualization environment they can be imported
into the Virtual Machine Manager and made available for your use with the Virtual Data Center
environment.
Q: What if I have a custom Virtual Machine or template requirement?
A: Custom templates can be created within the Virtual Machine Manager for use within the Virtual Data
Center.
Q: Can I clone an existing Virtual Machine?
A: The Virtual Machine Manager provides multiple role-driven login capabilities with different rights
within the Virtual Data Center to view, make changes, console, control machine state, and many other
functions. Super-Administrators can have the ability to clone virtual machines if designated.
Q: Can I add vCPU to my virtual machine through the portal?
A: Yes, processing resources can be added to Virtual Machines within the Virtual Machine Manager. This
function can be performed on new machines being created or on existing machines that require
additional resources.
Q: What is the maximum amount of vCPU I can self-provision per Virtual Machine?
A: The maximum amount of CPU that can be added to a self-provisioned Virtual Machine within the
Virtual Machine Manager is 12.
Q: What if I need to provision a machine with more vCPU resources than allowed through the Virtual
Machine Manager?
A: Machines requiring resources (CPU & RAM) above the amount available through self-provisioning
should be requested through [email protected].
Q: Can I add RAM to my virtual machine through the portal?
A: Yes, memory resources can be added to Virtual Machines within the Virtual Machine Manager. This
function can be performed on new machines being created or on existing machines that require
additional resources.
Q: What is the maximum amount of RAM I can self-provision per Virtual Machine?
A: The maximum amount of RAM that can be added to a self-provisioned Virtual Machine within the
Virtual Machine Manager is 128GB.
Q: What if I need to provision a machine with more RAM resources than allowed through Virtual
Machine Manager?
A: Machines requiring resources (CPU & RAM) above the amount available through self-provisioning
should be requested through [email protected].
Q: Can I add hard disk or additional disk volumes to new or active Virtual Machines via the portal?
A: For existing machines, email disk expansion or new volume requirements to [email protected].
Your request will be fulfilled along with electronic notification of completion. For new machines, once
your template has been created and the virtual machine is self-provisioning, email disk and volume
requirements to [email protected]. Your request will be fulfilled along with electronic notification of
completion.
Q: How do I access my Virtual Machine?
A: Console access is available through the Virtual Machine Manager for each Virtual Machine within the
Virtual Data Center environment.
Q: What are the uptime and availability SLA’s on the Virtual Data Center solution?
A: IPPBX Virtual Data Center has a standard Service Level Agreement of 99.999% for all core platform
elements for uptime and availability.
Cloud Migration Services
Overview While a cloud migration can present several challenges and increase security concerns, cloud computing
can also enable a company to possibly decrease investment expenses and operating costs while also
benefiting from the dynamic scaling, high availability, multi-tenancy and effective resource allocation
advantages cloud-based computing offers.
Many organizations want to go “cloud” but often struggle with the lack of resources to get there. Our
specialized Migration Team follows proven best practices to ensure customer environments are
relocated safely and efficiently to the Cloud.
Cloud Migration Process Cloud environment will be fully implemented 2 weeks prior to cut over, this will give enough time to all
users to get more familiar with new environment also having access to their own DaaS, while working
with legacy system gives them capability to compare both new and old Desktop to make sure no one
misses any file or application before cut over. Due to this fact users will not experience any down time
during migration.
Server Migration
• Our specialist will make full image of your server while is running and move it to Cloud
• Then we will install printer Drivers and ensure proper printing throughout your environment.
• We will create a replication of your Active Directory and will ensure of proper configuration
• Email migration, we provide Hosted Exchange as well as providing Gmail infrastructure with
100% compatibility with Outlook, plus 100% uptime.
Disaster Recovery Data Backup & Recovery is built in to your service as we provide redundancy in multiple location, your
whole private cloud is being back up and sync to other location every 10 seconds, but on top of this we
provide offsite back up as optional service as well. This intuitive, automated, off-site backup service
offers real value, peace of mind, and convenience to any organization.
Service Features • Data backup for servers, laptops, desktops, and Network Attached Storage (NAS)
• Simple, software-based configuration automates your recurring data backup tasks
• Point-and-click recovery of files from any location
• Data is encrypted, then stored off-site on a secured platform with 24×7 monitoring
• Data encryption ensures absolute security
• Scalable to daily operations and disaster plans
Service Level Agreement • Our escalation procedures ensure a technician in always available to help. Helpdesk tickets are
updated as work on the problem progresses so you can monitor the case status. The IPPBX techs
working on your case are identified in the helpdesk case record, so you know who to contact for
additional detailed information and progress.
• IPPBX IT professionals committed to providing around the clock support to our customers. Our
dedicated based support team has expertise in all software platforms including but not limited
to.
• Oracle
• Microsoft
• Cisco
• Custom platforms
Response Time for Issues During Business Hours: 30 Minutes SLA
After Business Hours: 60 Minutes SLA
Average response time: 2-3 Minutes
IPPBX Business Security • 24x7 video surveillance
• Controlled and escorted access procedures
• The positive ID of authorized customers/agents
• Multi-level FOB/Key and biometric scanning
• Security strategy based on CSA guidelines
• Several PCI audit in support of customer compliance needs
• Security is customizable to client specifications and industry requirements.