PIPED GAS DISTRIBUTION INDUSTRY STATISTICS 2016

PIPED GASDISTRIBUTIONINDUSTRYSTATISTICS 2016

The data and information contained in this yearly publication is prepared and provided for general information purposes only. While the Energy Commission made reasonable efforts to ensure that the information contained in this publication is accurate, the Energy Commission shall not have any liability (whether arising from negligence, negligent misstatement, or otherwise) for any statements, opinions, information or matter (expressed or implied) arising out of, contained in or derived from, or for any omissions from, the information in this publication, or in respect of a person’s use of the information (including any reliance on its currency, accuracy, reliability or completeness) contained in this publication.

© All rights reserved. Reproduction of all or any part of this publication via electronic mechanical, recording or other medium is strictly prohibited without written consent from the Energy Commission.

Published by:

SURUHANJAYA TENAGA (ENERGY COMMISSION)No. 12, Jalan Tun Hussein, Precinct 2, 62100 Putrajaya, Malaysia.T : 03 8870 8500F : 03 8888 8637Toll Free : 1-800-222-78 (ST)

ISSN No. : 2289-5094ST Publication No. : ST(P) 08/07/2018

PIPED GAS DISTRIBUTION INDUSTRY STATISTICS 2016

4

CONTENTS

01 BACKGROUNDGas Supply Act 1993Functions of the Energy Commission Under Act 501Gas SpecificationsGas Distribution System

CHAPTER

070808

0911

02PIPED GAS SUPPLY AND CONSUMPTIONNatural Gas Supply in the Peninsula and SabahLiquefied Petroleum Gas (LPG) Supply in the Peninsula

CHAPTER

17

18

23

03SUPPLY RELIABILITY AND SERVICE QUALITYGas Malaysia Berhad (GMB) Performance IndicatorsComplaints and Inquiries Received by GMB Gas Malaysia Berhad (GMB) Client’s Charter PerformanceSabah Energy Corporation (SEC) Client’s Charter Performance

CHAPTER

25

26

28

29

32

04NATURAL GAS TARIFF AND LPG PRICESNatural Gas Prices To Gas Utility Licensee In The PeninsulaNatural Gas Tariff By Category In The PeninsulaLiquefied Petroleum Gas (LPG) Prices In The PeninsulaNatural Gas Prices in Sabah and Labuan

CHAPTER

35

36

36

37

37

05FINANCIAL PERFORMANCE OF GAS UTILITY LICENSEE IN THE PENINSULA

CHAPTER

39

06GAS LICENSEESGas Utility Licence (GUL) Private Gas Licence (PGL)

CHAPTER

4142

42


5

CONTENTS

01 BACKGROUNDGas Supply Act 1993Functions of the Energy Commission Under Act 501Gas SpecificationsGas Distribution System

CHAPTER

070808

0911

02PIPED GAS SUPPLY AND CONSUMPTIONNatural Gas Supply in the Peninsula and SabahLiquefied Petroleum Gas (LPG) Supply in the Peninsula

CHAPTER

17

18

23

03SUPPLY RELIABILITY AND SERVICE QUALITYGas Malaysia Berhad (GMB) Performance IndicatorsComplaints and Inquiries Received by GMB Gas Malaysia Berhad (GMB) Client’s Charter PerformanceSabah Energy Corporation (SEC) Client’s Charter Performance

CHAPTER

25

26

28

29

32

04NATURAL GAS TARIFF AND LPG PRICESNatural Gas Prices To Gas Utility Licensee In The PeninsulaNatural Gas Tariff By Category In The PeninsulaLiquefied Petroleum Gas (LPG) Prices In The PeninsulaNatural Gas Prices in Sabah and Labuan

CHAPTER

35

36

36

37

37

05FINANCIAL PERFORMANCE OF GAS UTILITY LICENSEE IN THE PENINSULA

CHAPTER

39

06GAS LICENSEESGas Utility Licence (GUL) Private Gas Licence (PGL)

CHAPTER

4142

42

07GAS RETICULATION SYSTEM APPROVALS Approval to Install (ATI)Approval to Operate (ATO)

CHAPTER

45

4646

08GAS FITTING, GAS APPLIANCE AND GAS EQUIPMENT APPROVALS

CHAPTER

49

09COMPETENCYGas Contractors Gas Competent Persons

CHAPTER

535455

10GAS TRAINING INSTITUTIONS

CHAPTER

57

11GAS SAFETY AUDITS

CHAPTER

59

12NEW GUIDELINES OR CIRCULARS ISSUED IN 2016

CHAPTER

63

13GAS ACCIDENTS

CHAPTER

65

14GAS UTILITY LICENSEES CONTACT INFORMATION Gas Malaysia BerhadSabah Energy Corporation Sdn. Bhd.

CHAPTER

71

7272

15GAS UTILITY LICENSEES CONTACT INFORMATION HeadquartersRegional Offices

CHAPTER

75

7676

BACKGROUND

1.0


8

GAS SUPPLY ACT 1993 The government introduced the Gas Supply Act 1993 (Act 501) and Gas Supply Regulations 1997 to regulate piped gas supply and utilisation activities. The main objective is to protect the interests of the consumers and the public who are affected by the supply activities whilst at the same time ensuring continued viability of the gas supply businesses. Act 501 prescribes the administrative and technical standards in the aspects of safety, reliability, economy, efficiency and quality.

In Act 501 gas is defined as methane, ethane, propane, butane or hydrocarbons which may consist of one or more of the above gases in the form of gas or liquid. Natural gas is mainly methane with a small percentage of other hydrocarbons and non-hydrocarbon gases whereas Liquefied Petroleum Gas (LPG) comprises of mainly propane and butane. Other types of gases, such as oxygen, nitrogen and acetylene used in the industrial sector are not covered by Act 501.

The act is not applicable throughout the gas supply chain. Its scope covers only the supply of natural gas through pipeline downstream of the last flange of the city gate station or the supply of LPG from the filling point of storage tanks or cylinders to gas appliances. Natural gas transmission and lateral pipeline systems (up to and including the city gate stations) are outside the scope of Act 501. Presently, Act 501 is only applicable in the Peninsula and Sabah.

FUNCTIONS OF THE ENERGY COMMISSION UNDER ACT 501

a) To ensure a licensee satisfies all reasonable demands for gas through pipelines.b) To ensure a licensee could finance the provision of gas supply services.c) To protect the interests of consumers of gas supplied through pipelines in respect of

i. The prices charged and the other terms of supply.ii. The continuity of supply.iii. The quality of the gas supply services provided.

d) To regulate the composition, pressure, purity and volume of gas supplied through pipelines.e) To promote efficiency and economy to supply gas through pipelines and the efficient use

of gas supplied through pipelines.f) To protect the public from dangers arising from the distribution of gas through pipelines or

from the use of gas supplied through pipelines.g) To enable persons to compete effectively in the supply of gas through pipelines.h) To investigate any accident or fire involving any gas pipeline or installation.


9

GAS SPECIFICATIONS

PENINSULAR MALAYSIA

Average composition of natural gas supplied by Gas Malaysia Berhad (GMB) to consumers in the Peninsula:

Gas Composition MT-JDA Gas[Mole (%)]

Kerteh[Mole (%)]

CH4 84.04 94.90

C2H6 4.95 2.24

C3H8 1.62 0.24

iC4H10 0.12 0.05

nC4H10 0.07 0.04

iC5H12+ 0.07 0.01

nC5H12+ 0.03 0.04

C6H14+ 0.03 0.03

CO2 7.48 1.51

N2 1.59 0.85

Table 1: Average Composition of Natural Gas Supplied by GMB

Natural Gas Property MT-JDA Kerteh

Specific Gravity 0.68 0.59

Gross Calorific Value, (kcal/Sm3) 8,862 9,024

Burning Velocity, (m/s) 0.28 0.31

Upper Flammability Limit, (%) 15 15

Lower Flammability Limit, (%) 5 5

Auto-ignition Temperature, (°C) 537 537

Theoretical Air Requirement, (m3/m3) 9.71 9.74

Table 2: Typical Characteristics of Natural Gas Supplied by GMB


10

Gas Mole (%)

C3 H8 40.0

iC4H10 30.0

nC4H10 30.0

Table 3: Average Liquefied Petroleum Gas (LPG) Composition in the Peninsula

Typical LPG Characteristics

Specific Gravity 0.56 @ 15.56°C; water =1

Gross Calorific Value, (kcal/Sm3) 28,059

Burning Velocity, (m/s) 0.46

Upper Flammability Limit, (%) 8.5

Lower Flammability Limit, (%) 1.9

Auto-ignition Temperature, (°C) 510

Theoretical Air Requirement, (m3/m3) 28.81

Table 4: Typical LPG Characteristics

SABAH AND LABUAN

Gas Composition Mole (%)Kota Kinabalu, Sabah

Mole (%)Labuan

CH4 92.61 91.66

C2H6 3.24 3.72

C3H8 1.50 1.37

iC4H10 0.30 0.26

nC4H10 0.35 0.29

iC5H12+ 0.14 0.09

nC5H12+ 0.01 0.06

C6H14+ 0.16 0.04

CO2 1.43 1.67

N2 0.16 0.84

Table 5: Average Composition of Natural Gas Supplied by Sabah Energy Corporation (SEC)


11

Natural Gas Supply Areas

Kangar

Kulim

Prai

Seri Manjung

Shah Alam

Klang

Kuala Lumpur

Bangi

Putrajaya

Senawang

Segamat

Pasir Gudang

Gebeng

Kerteh Gas Processing Plant

Paka

Johor Bahru

Port Dickson

Ayer KerohAlor Gajah

Typical Natural Gas Characteristics Kota Kinabalu, Sabah Labuan

Specific Gravity 0.61 0.61

Gross Calorific Value, (kcal/Sm3) 9,536.58 9,536.58

Burning Velocity, (m/s) >0.39 >0.39

Upper Flammability Limit, (%) 14.0 14.0

Lower Flammability Limit, (%) 4.0 4.0

Auto-ignition Temperature, (°C) >630 >630

Theoretical Air Requirement, (m3/m3) 9.87 9.87

Table 6: Typical Characteristics of Natural Gas Supplied by SEC

GAS DISTRIBUTION SYSTEM

Figure 1: Regions with Natural Gas Distribution Pipeline Networks in the Peninsula


12

Type of Gas

Region

North Central South East

Natural Gas

Kamunting,Kulim, Parit Buntar,NibongTebal, Prai, Kangar, Seri Manjung, Sungai Petani, Setiawan,Lumut, Tronoh,Padang Terap, Chuping

Kuala Lumpur, Petaling Jaya, Batu Caves, Selayang, Shah Alam, Klang, KLIA, Sepang, Salak Tinggi, Puchong, Banting, Nilai, Balakong, Sungai Buloh, Bangi, Dengkil, Kajang, Cheras, Teluk Panglima Garang, Beranang, Bestari Jaya, Jeram, North Port, Bandar Sultan Sulaiman, Pandamaran, Ijok, Seri Kembangan, Semenyih, Kundang, Rawang, West Port, Port Klang, Bangi, Meru, Subang Jaya, Kapar, Putrajaya, Cyberjaya, Damansara and Subang Jaya

Pasir Gudang,Tanjung Langsat,Tebrau, Tampoi,Larkin, Plentong,Senai, KulaiAir Hitam, Kluang,Senawang, Cheng, Seremban, Alor Gajah,Ayer Keroh, Lipat Kajang,Cheng, TanggaBatu,Batu Berendam,Bukit Rambai, Seremban 2, Sendayan, Masai, Pegoh and Yong Peng

Gebeng,Teluk Kalong,Kemaman,Kerteh and Kuantan Port

LPG

Kangar, Sungai Dua, Bukit Mertajam, Tanjung Tokong, Prai,Ipoh, Setiawan, Teluk Intan, Taiping, Kampar, Alor Setar, Kulim, Jitra, Sungai Petani

Kuala Lumpur, Ampang, Selayang, Kepong, Cheras,Batu Caves, Mont Kiara, Setapak, Shah Alam, Klang, Puchong, Kajang, Semenyih, Kuala Selangor, Banting, Puncak Alam, Jenjarom, Seri Kembangan, Rawang, Bandar Baru Bangi, Subang Jaya, Sepang, Damansara, Petaling Jaya

Johor Bahru, Plentong, Tampoi, Masai, Skudai, Tebrau, Kulai, Nusa Bestari, Bukit Indah, Nusajaya, Iskandar Puteri, Bandaraya Melaka, Peringgit, Alor Gajah, Seremban, Senawang, Nilai, Bahau, Lukut, Kuala Pilah

Kuantan

Table 7: Areas with Natural Gas and LPG Supply in the Peninsula by GMB


13

Natural Gas Supply Areas

SULU SEA

Kota KinabaluKinabaluPark

Mt. Kinabalu(4,095.2 m)

Labuan

BRUNEISABAH

SARAWAK

SOUTH CHINA

SEA

Figure 2: Areas with Natural Gas Supply in Sabah and Labuan

Areas with natural gas supply in Sabah and Labuan are limited to the Kota Kinabalu Industrial Park (KKIP) and Labuan as shown in Figure 2.


14Fi

gure

3: T

ypic

al N

atur

al G

as D

istr

ibut

ion

Syst

em

Sing

leDe

velo

pmen

t

Transmission Pipeline

Area

Stat

ion

Serv

ice

Stat

ion

City

Ga

te

The

Last

Flan

ge o

fCi

ty G

ate

Stat

ion

Stat

ion

Dist

ribut

ion

Line

(35-

50 p

sig)

Feed

er L

ine

(150

-260

psi

g)

Serv

ice

Stat

ion

Regu

latin

gSt

atio

n

4.3

psig

4.3

psig

0.43

psi

g

> 20

psi

g

Industry Residential Commercial

Odor

iser

Stat

ion

Serv

ice

Stat

ion

> 20

psi

g

MMM

M M M M

M

Dist

rict

Stat

ion

= Ga

s Met

er

Gas S

uppl

y Act

199

3

Note

: Indu

stria

l inst

allat

ions a

re n

ot co

vere

d by

Gas

Sup

ply A

ct 1

993


15

Figu

re 4

: Typ

ical

LPG

Dis

trib

utio

n Sy

stem

Man

ifold

edCy

linde

rs

80-100 psig

Bulk

Tan

kSy

stem

Inte

rnal

Pip

ing

Com

mer

cial

Resi

dent

ial

Inte

rnal

Pip

ing

M=

Gas

Met

erR

1Fi

rst S

tage

Reg

ulat

orR

2Se

cond

Sta

ge R

egul

ator

MR

2

M

R1

Figu

re 5

: Nat

ural

Gas

Pip

ing

Syst

em fo

r Sup

ply

to R

esid

entia

l Use

rs

Priv

ate

Road

or or

LPG

Sto

re

Nat

ural

Gas

Stat

ion

Building / Property Boundary

Building / Property Boundary

Bulk

Tan

k

Man

ifold

Cyl

inde

rs

Isol

atio

n Va

lve

LPG

St

ore

/ N

atur

al

Gas

St

atio

n

Gas

pip

e fr

om

met

er o

utle

t of

indi

vidu

al u

nit

appl

ianc

esG

as P

ipe

from

sta

tion

or s

tora

ge o

utle

t con

nect

ion

flang

e up

-to is

olat

ion

valv

e

Resp

onsi

bilit

y of

the

Gas

Util

ity L

icen

ce

Resp

onsi

bilit

y of

the

Join

t Man

agem

ent B

ody

or L

ocal

Aut

horit

y

Resp

onsi

bilit

y of

the

Ow

ner o

r Res

iden

t

PIPED GAS SUPPLY AND CONSUMPTION

2.0


18

NATURAL GAS SUPPLY IN THE PENINSULA AND SABAH

Figure 6: Total Natural Gas Consumption in the Peninsula

Figure 7: Average Monthly Natural Gas Consumption According to Region in the Peninsula

2012

127,

380,

253

Gas

Con

sum

ptio

n (M

MBt

u)

2013

138,

244,

288

2014

Year

147,

342,

490

2015

158,

770,

535

2016

163,

483,

304

North Central East South

Region

0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

2,99

7,19

4

3,13

3,43

0

953,

653

6,53

9,33

2

Gas

Co

nsu

mp

tio

n (

MM

Btu

)


19

Figure 8: Natural Gas Consumption in Sabah and Labuan

Region

North Central East South

Average Monthly NG Usage Rate (MMBtu/month)

2,997,194 6,539,332 953,653 3,133,430

Number of City Gate Stations 11 10 5 11

Number of Industrial Customers 142 416 43 218

Number of Commercial Customers 0 933 1 1

Number of Residential Customers 0 12,339 0 0

Table 8: Natural Gas Stations in the Peninsula

2012 2013 2014 2015 2016

74,6

84 93,5

82

233,

723

294,

387

284,

156

Gas

Con

sum

ptio

n (M

MBt

u)

Year


20

2.0 PIPED GAS SUPPLY AND CONSUMPTION

Figure 9: Natural Gas Consumption by User Category in the Peninsula in 2016

Figure 10: Natural Gas Consumption by Industry Sub-sectors in the Peninsula in 2016

Gas

Con

sum

ptio

n (M

MBt

u)

Category

Industry Commercial Residential

162,451,003 MMBtu 1,007,563 MMBtu 24,738 MMBtu

2016

Gas

Co

nsu

mp

tio

n (

MM

Btu

)

Non-Metallic Industry

Basic Metal Industry

Electrical & Electronic

Machinery & Equipment

Rubber products

Food, Beverages & Tobacco

Fabricated Metal Products

Chemical Products

Glass Products

Others10,8

45,6

67

10,8

56,2

12

14,3

25,0

25

12,2

70,1

25

3,74

2,36

9

16,6

09,1

84

18,9

96,9

52

32,8

17,1

74

31,2

58,1

84

10,7

30,1

11

0

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

35,000,000


21

Figure 11: Number of Natural Gas Users in the Peninsula

Figure 12: Number of Natural Gas Users in Sabah and Labuan

Num

ber o

f Nat

ural

Gas

Use

rs

Year

2012 2013 2014 2015 2016

Industry

Commercial

Residential

0

5

10

15

20

25

12 0 0 18 0 0 20 0 0 22 0 0 23 0 0

Num

ber o

f Nat

ural

Gas

Use

rs

Year

2012 2013 2014 2015 2016

Industry

Commercial

Residential

0

2,000

4,000

6,000

8,000

10,000

12,000

14,00070

9

565

11,3

92

740

630

12,4

55

771

799

12,5

68

795

862

12,5

71

819

935

12,3

39


22


Figure 13: Length of Natural Gas Pipelines in Operation in the Peninsula

Figure 14: Length of Natural Gas Pipelines in Operation in Sabah

2012

Leng

th o

f Pip

elin

es (m

eter

)

2013 2014

Year

2015 2016

Steel

Polyethylene

Total

1,300 1,300 1,300 1,300 1,300

6,718 6,718 6,718 6,718 6,718

8,018 8,018 8,018 8,081 8,081

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

2012

Leng

th o

f Pip

elin

es (k

m)

2013 2014

Year

2015 2016

Steel

Polyethylene

Total

1,262 1,3301,430 1473 1,543

556 558 564 567 571

1,818 1,8891,993 2,040 2,114

0

500

1,000

1,500

2,000

2,500


23

LIQUEFIED PETROLEUM GAS (LPG) SUPPLY IN THE PENINSULA

Figure 15: LPG Consumption in the Peninsula

Figure 16: LPG Consumption in the Peninsula by Sector

Gas

Con

sum

ptio

n (M

MBt

u) S

uppl

ied

by G

MB

Year

2012 2013 2014 2015 2016

Industry

Commercial

Residential

0

50,000

100,000

150,000

200,000

250,000

510

205,

912

54,0

09

275

219,

067

59,2

82

0

223,

027

55,2

97

0

247,

855

51,0

42

0

240,

649

49,0

98

Gas

Con

sum

ptio

n (M

MBt

u) S

uppl

ied

by G

MB

Year

2012 2013 2014 2015 2016240,000

250,000

260,000

270,000

280,000

290,000

300,000

260,

431

278,

624

298,

897

278,

324

289,

747


24


Figure 17: Number of LPG Users in the Peninsula

Figure 18: Length of LPG Piping System in the Peninsula

2012

LPG

Pip

elin

e Le

ngth

(km

) Ope

rate

d by

GM

B

2013 2014

Year

2015 2016

Steel

Polyethylene

Total

0.29 0.29 0.29 0.29 0.29

71.62 71.62 71.62 71.62 71.62

71.91 71.91 71.91 71.91 71.91

0

10

20

30

40

50

60

70

80

Num

ber o

f LPG

Use

rs, S

uppl

ied

by G

MB

Year

2012 2013 2014 2015 2016

Industry

Commercial

Residential

0 0 00 01,17

0

21,0

58

1,20

4

22,4

80

1,19

5

22,9

85

1,28

7

23,1

75

1,32

5

22,9

59

0

5,000

10,000

15,000

20,000

25,000

SUPPLY RELIABILITY AND SERVICE QUALITY

3.0


26

GAS MALAYSIA BERHAD (GMB) PERFORMANCE INDICATORS

Figure 19: GMB’S System Average Interruption Duration Index (SAIDI)

Figure 20: GMB’S System Average Interruption Frequency Index (SAIFI)

*Note*SAIDI and SAIFI lower readings indicate better performance.

0.0000

0.0005

0.0010

0.0015

0.0020

0.0025

0.0030

SAIF

I (Di

srup

tion/

Cust

omer

/Yea

r)

Year

2012 2013 2014 2015 2016

0.00

29

0.00

22

0.00

21

0.00

10

0.00

16

SAID

I (M

inut

es/C

usto

mer

/Yea

r)

Year

2012 2013 2014 2015 2016

0.74

89

0.14

80

0.14

92

0.58

12

0.08

74

0.0000

0.1000

0.2000

0.3000

0.4000

0.5000

0.6000

0.7000

0.8000


27

Figure 21: GMB’S Customer Average Interruption Duration Index (CAIDI)

Figure 22: GMB’s Pipeline Leakage Index

*Note*CAIDI and Pipeline Leakage Index lower readings indicate better performance.

0.00

100.00

200.00

300.00

400.00

500.00

600.00

CAID

I (M

inut

es/D

isru

ptio

n)

Year

2012 2013 2014 2015 2016

66.8

3

260.

90

70.7

1

575.

23

54.0

5

2012

Leak

age

Inde

x

2013 2014

Year

2015 2016

Leakagefrom the gaspipeline forevery1000 km

Leakage atstations andconsumerpremises forevery 1000customers

3.73

92

2.06

32 2.46

59

1.92

19 0.90

00

4.95

12

4.01

71

5.43

79

3.91

15

3.60

00

0.0000

1.0000

2.0000

3.0000

4.0000

5.0000

6.0000


28

GAS SUPPLY INTERRUPTIONS AND GAS LEAKAGES AT GMB’S FACILITIES

Figure 23: Number of Gas Supply Interruptions in 2016

Figure 24: Number of Gas Leakages in 2016

Num

ber o

f Gas

Lea

kage

s

Types of Installations

Natural Gas

LPG

Total

Industry

14 15

Residential

22 71 93

Commercial

201 24

0

10

20

30

40

50

60

70

80

90

100

4

0

2

4

6

8

10

12

14

16

18

20

Num

ber o

f Gas

Sup

ply

Inte

rrup

tions

Types of Installations

Natural Gas

LPG

Total

Industry

2 0 2

Residential

12 7 19

Commercial

0 18 18


29

GAS MALAYSIA BERHAD (GMB) CLIENT’S CHARTER PERFORMANCE

ITEM CLIENT’S CHARTER

COMPLAINTS RECEIVED

COMPLIED TO CLIENT’S

CHARTER

PERCENTAGE OF

COMPLIANCE (%)

WRITTEN COMPLAINT

5 working days after the complaint is received

5 3 60

COMPLAINT & INQUIRY VIA THE

TELEPHONE

24 hours after the call is made

3 3 100

Table 9: Complaints


COMPLAINTS RECEIVED


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

BILL ACCURACY 5 working days 0 NA NA

Table 10: Bill Payment

a) DEPOSIT

REFUND TYPE CUSTOMER CLIENT’S

CHARTER

NO. OF SERVICE

TERMINATION


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

DEPOSIT Industry Returned within 1 month after service termination

12 3 25

Commercial Returned within 1 month after service termination

323 49 15

Residential Returned within 2 months after service termination

1,109 1,048 95

Table 11: Refund


30

b) BANK GUARANTEE

REFUND TYPE CLIENT’S CHARTER

NO. OF BANK GUARANTEE


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

BANK GUARANTEE To be released within 1 month after service termination

8 3 38

Table 11: Refund (cont’d)


NO. OF CALLS RECEIVED


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

EMERGENCY RESPONSE

To send an emergency response team within 90 minutes after a call is received

522 522 100

Table 12: Emergency Response


NO. OF PERMITS ISSUED


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

THIRD PARTY SUPERVISION

Written notice at least 3 days before commencement of work

10,976 10,976 100

Table 13: Third Party Supervision


31


NO. OF REQUESTS

FOR PIPELINE LOCATION

INFORMATION


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

IDENTIFICATION OF GAS PIPELINE

LOCATION

4 days after application is received

760 760 100

Table 14: Identification of Gas Pipeline Location


NO. OF PLANNED

DISRUPTIONS


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

PLANNED DISRUPTIONS

Customer will be notified at least 48 hours before disruption begins

2 2 100

Table 15: Planned Disruptions


NO. OF GAS METERS

CHANGED


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

REPLACEMENT OF GAS METERS

Gas meter will be replaced 3 days after completion of the investigation

64 64 100

Table 16: Replacement of Gas Meters


32

SABAH ENERGY CORPORATION (SEC) CLIENT’S CHARTER PERFORMANCE


COMPLAINTS RECEIVED


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

WRITTEN COMPLAINT

5 working days after the complaint is received

0 NA NA

COMPLAINT & INQUIRY VIA THE

TELEPHONE

24 hours after the call is made

23 9 39

Table 17: Complaints


COMPLAINTS RECEIVED


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

BILL ACCURACY 5 working days 0 NA NA

Table 18: Bill Payment

REFUND TYPE CUSTOMER CLIENT’S

CHARTER

NO. OF SERVICE

TERMINATIONS


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

DEPOSIT Industry Returned within 1 month after service termination

0 NA NA

Table 19: Deposit Refund


33


NO. OF CALLS RECEIVED


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

EMERGENCY RESPONSE

To send an emergency response team within 45 minutes after a call is received

0 NA NA

Table 20: Emergency Response


NO. OF PERMITS ISSUED


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

THIRD PARTY SUPERVISION

Written notice at least 4 days before commencement of work

0 NA NA

Table 21: Third Party Supervision


NO. OF REQUESTS

FOR PIPELINE LOCATION

INFORMATION


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

IDENTIFICATION OF GAS PIPELINE

LOCATION

4 days after application is received

0 NA NA

Table 22: Identification of Gas Pipeline Location


34


NO. OF PLANNED

DISRUPTIONS


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

PLANNED DISRUPTIONS

Customer will be notified at least 48 hours before disruption begins

2 2 100

Table 23: Planned Disruptions


NO. OF GAS METERS

CHANGED


CHARTER

PERCENTAGE OF

COMPLIANCE (%)

REPLACEMENT OF GAS METERS

Gas meter will be replaced three (3) days after completion of the investigation

1 1 100

Table 24: Replacement of Gas Meter

NATURAL GAS TARIFF AND LPG PRICES

4.0


36

NATURAL GAS PRICES TO GAS UTILITY LICENSEE IN THE PENINSULA

Figure 25: Natural Gas Prices to Gas Utility Licensee in the Peninsula for the Year 2016

NATURAL GAS TARIFF BY CATEGORY IN THE PENINSULA

Tariff Category User Category

Range of Gas Consumption

(MMBtu)

Tariff (RM/MMBTu)

Jan 2016 – Jun 2016

Jul 2016 – Dec 2016

A Domestic User 0 19.52 19.52

B Commercial 0-600 23.78 25.20

C Commercial 601-5,000 23.90 25.33

D Industrial 5,001-50,000 24.14 25.58

E Industrial 50,001-200,000 25.19 26.69

F Industrial 200,001-750,000 25.19 26.69

L Industrial 750,000 & above 26.03 27.58

Average (RM/MMBtu) 25.53 27.05

Table 25: Natural Gas Tariff in the Peninsula for the Year 2016

Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec

20.05 20.05 20.0521.55 21.55 21.55 21.55

38.2035.25

33.12 32.5030.35

26.7123.31 23.98

25.83 26.4929.27 30.28

0.00

10.00

20.00

30.00

40.00

50.00

Pric

e (R

M/M

MBt

u)

Month

20.05 20.05 20.05

Regulated Price

LNG Indexed Price

21.55 21.55


37

LIQUEFIED PETROLEUM GAS (LPG) PRICES IN THE PENINSULA

Figure 26: LPG Prices in the Peninsula for the Year 2016

NATURAL GAS PRICES IN SABAH AND LABUAN

Prices of natural gas supplied in Sabah and Labuan are based on the Gas Sales and Purchase Agreement signed by the licensee (SEC) and the users according to Section 18 of the Gas Supply Act 1993.

Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec

LPG

Pric

e (R

M/k

g)

Month

1.90

3.76

3.76 4.42

4.42

4.25

4.25

3.93 3.81 3.84 3.80 3.78 3.66 3.62 3.703.85

3.93 3.81 3.84 3.80 3.78 3.66 3.62 3.70 3.85

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

5.00High CostResidential

Medium CostResidential

1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90

Low CostResidential

FINANCIAL PERFORMANCE OF GAS UTILITY LICENSEE IN THE PENINSULA

5.0


40

Table 26: Key Financial Ratios* (%) for the year 2016

*Note*SAIDI and SAIFI lower readings indicate better performance.

Return on Sales 2.94%

Return on Fixed Asset 10.49%

Return on Equity 11.74%

GAS LICENSEES

6.0


42

GAS UTILITY LICENCE (GUL)

Table 27: List of Licensees

PRIVATE GAS LICENCE (PGL)

Figure 27: Number of Private Gas Licenses from 2012-2016

2012

No.

of P

GL

Issu

ed

2013 2014

Year

2015 2016

Renewal

New

Total

1,088988 1,015

1,111

1,346

626

362

672

416

640

375

775

336

916

430

0

300

500

700

900

1,100

1,300

1,500

Type of Gas Licensee Effective Date Validity

Natural Gas GMB 1 September 1998 30 Years

LPG GMB 15 December 2000 20 Years

Natural Gas SEC 1 September 1998 30 Years


43

Figure 28: Number of Private Gas Licenses by User Category in 2016

Educational Institutions

Restaurants

Resorts / Clubs

Hotels

Hospitals

Shopping Complexes

Others

83,6%

184,14%172,

13%160,12%

264,19%

294,22%

189,14%

GAS RETICULATION SYSTEM APPROVALS

7.0


46

APPROVAL TO INSTALL (ATI)

Figure 29: Approval to Install (ATI) Issued from 2012 – 2016

Figure 30: Approval to Install (ATI) Issued based on Locations of Installation in 2016

2012

Num

ber o

f ATI

Issu

ed

2013 2014

Year

2015 2016

ATI Issued NG

ATI Issued LPG

ATI Issued Total

0

200

400

600

800

1,000

1,200

1,4001,243

1,3581,255

1,0881,052

1,007

1,168

1,046941906

236190209

147146

Commercial

Residential

Industry

1,150,93%

79,6%

14,1%


47

APPROVAL TO OPERATE (ATO)

Figure 31: Approval to Operate (ATO) Issued from 2012 – 2016

Figure 32: Approval to Operate (ATO) Issued based on Locations of Installation in 2016

Commercial

Residential

Industry

823,93%

50,6%

9,1%

2012

Num

ber o

f ATO

Issu

ed

2013 2014

Year

2015 2016

ATI Issued NG

ATI Issued LPG

ATI Issued Total

0

200

400

600

800

1,000

1,200

813

995 1,0331,076

882

711

837 847 883

691

102158 186 193 191

GAS FITTING, GAS APPLIANCE AND GAS EQUIPMENT APPROVALS

8.0


50

Figure 41: Approvals to Assemble, Manufacture or Import Gas Fittings, Gas Appliances and Gas Equipment from 2012-2016

Figure 42: Approvals Issued for Gas Fittings, Gas Appliances and Gas Equipment from 2012 – 2016

Num

ber o

f App

rova

ls Is

sued

Year

2012 2013 2014 2015 20160

50

100

150

200

250

300

350

43 27 37 287

307

Num

ber o

f App

rova

ls Is

sued

Approval to ImportGas Fittings,Gas Appliancesor Gas Equipment

Approval toAssemble,ManufactureGas Fittings,Gas Appliancesor Gas Equipment

2012

2 2

2013 2014 2015 2016

Year

0

10

20

30

40

50

60

70

6 27 11 56 15 590 4


51

Figure 43: Approvals Issued According to Gas Equipment, Gas Appliances and Fittings in 2016

Figure 44: Approvals Issued in the Gas Fitting Category in 2016

Num

ber o

f App

rova

ls Is

sued

Type of Gas Fitting

Polyethylene Fittings Flexible Rubber Hose

13 1

0

2

4

6

8

10

12

14

Gas Fittings

Gas Equipment

Gas Appliances246,80%

15,5%

45,15%


52

Figure 45: Approvals Issued in the Gas Equipment Category in 2016

Figure 46: Approvals Issued in the Gas Appliances Category in 2016

Type of Gas Equipment

Nu

mb

er o

f A

pp

rova

ls Is

sued

Gas Cock

Gas Detector

Gas Filters

Gas Heat Pump

Gas Meter

Gas Regulator

Gas Tap

Pressure Gauge

Valve

Miscellaneous

0

10

20

30

40

50

60

70

372 6 3 63 61 2 8 61 5

Num

ber o

f App

rova

ls Is

sued

Type of Gas Appliance

GAS COOKER GAS FRYER GAS GRILLER GAS HOB GAS RANGE

4 3 3 318

GAS RICECOOKER

HOT WATERSYSTEM

7

0

2

4

6

8

10

12

14

16

18

207

GAS COMPETENCY

9.0


54

GAS CONTRACTORS

Figure 47: Gas Contractor Registrations in 2016

No. Gas Contractors Audit Date

1. Astaraya Sdn. Bhd. 15 April 2016

2. Globegas Engineering Sdn. Bhd. 10 May 2016

3. Ezra Engineering & Trading 20 July 2016

4. Far East Gas Engineering 22 July 2016

5. Madrid Engineering Sdn. Bhd 23 August 2016

6. AIE Engineering (M) Sdn. Bhd. 9 September 2016

7. Ilham Warisan Jaya Enterprise Sdn. Bhd. 4 October 2016

8. Langsutra Sdn. Bhd. 10 October 2016

9. Alpha Flowtech Sdn. Bhd. 21 October 2016

10. I Drill Pipelines Constructions Sdn. Bhd. 4 November 2016

Table 28: Gas Contractor Facility Audits in 2016

Num

ber o

f Reg

istr

atio

ns

Renewal

New

Class A Class B Class C Class D Total

Gas Contractor Category

3 351 41 1 17 0 7 5 100

0

20

40

60

80

100

120


55

GAS COMPETENT PERSONS

Figure 48: Gas Competent Person Certifications Issued from 1998-2016

Figure 49: Gas Competent Person Registrations in 2016

Num

ber o

f Cer

tific

atio

n Is

sued

Gas Competent Person Category

Engineer GasSupervisor

Class I GasFilter

Class II GasFilter

Class III GasFilter

83 295

246

170

186

Total

980

0

100

200

300

400

500

600

700

800

900

1,000

Num

ber o

f Reg

istr

atio

ns

Renewal

New

Engineer GasSupervisor

Class I GasFilter

Class II GasFilter

Class III GasFilter

Gas Competent Person Category

2 9624 1 125

0 00 28 53

Total

3 326

0

50

100

150

200

250

300

350


56

Session 2012 2013 2014 2015 2016

Written exam 4 1 0 0 1

Interview 24 19 32 17 39

Table 29: Gas Competency Examination & Interview Sessions

Candidates 2012 2013 2014 2015 2016

Written exam 3 5 0 0 17

Interview 68 54 81 34 128

Table 30: Gas Competency Examination & Interview Candidates

No. Name

Gas Competency Registration

No.

Non-Compliance

Actions by the Energy Commission

Effective Suspension

date

1.Muhammad

Anas Bin Marjunit

JBE (PKG) 06

Subregulation 86(6) Gas

Supply Regulations

1997.

Suspension of certificate of competency for 2 years under Subregulation 86(3) Gas Supply Regulations 1997.

25th August 2016

2.Muhammad

Arif Bin Ismail

PKG-T-1-B-04-2013


Supply Regulations

1997.


25th August 2016

3.Ahmad

Bakri Bin Othman

JBE(JGGI) 145


Supply Regulations

1997.


25th August 2016

4. Samsuddin Bin Md Taib

JGG-T-2-C-04-2012


Supply Regulations

1997.

Suspension of certificate of competency for 9 months under Subregulation 86(3) Gas Supply Regulations 1997.

25th August 2016

5.

Mohd Mahazam Bin Mohd

Zain

JGG-T-3-C-25-2012


Supply Regulations

1997.

Suspension of certificate of competency for 9 months under Subregulation 86(3) Gas Supply Regulations 1997.

25th August 2016

Table 31: List of Gas Competent Persons Suspended by the Energy Commission in 2016

GAS TRAINING INSTITUTIONS

10.0


58

Name & Address of Institution Contact Information Course Offered Study

Mode

INSTITUT KEMAHIRAN MARA (IKM)Jalan Teroka Off Jalan Datin Halimah,Karung Berkunci 848,80990 Johor Bharu, Johor.

Tel : 07-2370001 / 07-2361129Fax: 07-2364289Website: www.ikm.edu.my/jb

i. Gas Fitter Class I Full Time

UTM MPRC INSTITUTE FOR OIL & GASBlock N29A, Lengkuk Suria,Faculty of Petroleum and Renewable Energy Engineering,Universiti Teknologi Malaysia,81310 UTM Johor Bahru, Johor.

Tel : 07-5535653Fax: 07-5545667Website: http://www.utm.my/mprc/

i. Gas Engineer/Supervisor

ii. Gas Fitter Class Iiii. Gas Fitter Class

IIiv. Gas Fitter Class

III

Part Time

KOLEJ ANTARABANGSA TEKNOLOGI & PROFESIONAL (KATPM) PERLISPeti Surat 40,Km 5,Jalan Padang Besar,01000 Kangar, Perlis

Tel: 04-9779177Fax: 04-9771200Website: www.katp.edu.my i. Class III Gas Fitter Full

Time

Table 32: Accredited Gas Institutions

No. Gas Institution Audit Date

1. Institut Kemahiran MARA (IKM) 24 September 2016

2. UTM-MPRC Institute for Oil & Gas 25 September 2016

Table 33: Gas Institution Facility Audits in 2016

GAS SAFETY AUDITS

11.0


60

Figure 50: Inspections conducted for the issuance of Approval to Install (ATI) & Approval to Operate (ATO)

Figure 51: Gas Safety Taskforce Inspections Conducted at Shopping Malls Throughout the Peninsular and Sabah

Approval to Install (ATI)

Approval to Operate (ATO)167,76%

54,24%

0 10 20 30 40 50 60 70

Number of Inspected Gas Outlets

Mai

n P

rem

ises 26

25

14

62

26

23

20

SETAPAK CENTRAL MALL

AEON MALL AU2

DPULZE SHOPPING CENTRE

SURIA KLCC

IMAGO SHOPPING MAL

AEON MALL SEREMBAN 2

MID VALLEY MEGAMALL


61

Figure 54: Percentage of Compliance to the Gas Safety Measures in 2016

Figure 55: Notices, Reminders or Stop Work Order Sent to Existing Gas Installations

Perc

enta

ge o

f Com

plia

nce

Gas Safety Measures

Installationof

Gas Detector

Installationof

Solenoid Valve

ON-OFF Labelon

Gas Appliances

Pilot FlameOperating PressureReduced to 0.5psi

85.5

97.3

33.2

62.5

0.0

20.0

40.0

60.0

80.0

100.0

Num

ber o

f Not

ices

Sen

t

Type of Notices Sent

LicenseRenewal

Reminder

Notices onGas Piped

Registration

First Noticeor Audit

Comments

972

19 50

SecondNotice

25

Stop WorkOrder

2

Time Extensionon Rerification

Works

3

0

200

400

600

800

1,000

1,200

NEW GUIDELINES OR CIRCULARS ISSUED IN 2016

12.0


64

No. Reference Number Title Objective

1 ST(IP/JG/P)16/2/3(52)

Non destructive test (NDT) requirement for welding works on gas piping sized 4 inch and above.

To ensure that welding works on gas piping are done according to approved standards and do not pose any danger to the public.

2 NA

Guidelines on the Implementation of Periodic Inspections and Leak Tests for Gas Piping System

To assist gas contractors and gas competent persons when conducting periodic inspections on existing gas piping system.

Table 34: New Guidelines or Circulars Issued in 2016

GAS ACCIDENTS

13.0


66

Figure 57: Number of Gas Accidents that were Reported to the Energy Commission from 2002 to 2016

Figure 58: Causes of Gas Accidents From 2002 to 2016

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 20162014 2015Num

ber o

f Rep

orte

d Ac

cide

nt

Year

0

1

2

3

4

5

6

7

8

9

Num

ber o

f Acc

iden

ts

Causes of Gas Accident

PoorMaintenance

Third PartyWorks NearGas Pipeline

Negligence ByGas

Contractors

10 13 5

PoorOperatingProcedure

1

PoorWorkmanship

1

Other

2

0

2

4

6

8

10

12

14


67

12.0 NEW GUIDELINES OR CIRCULARS ISSUED IN 201No. Location Date Approximate Time

1Shopping mall in Kuala Lumpur• Grill & bar restaurant• Fast food outlet

5th April 2016 9.45 AM

2 Apartment in Kuala Lumpur 8th December 2016 4.15 PM

Table 35: List of Gas Accidents Reported to the Energy Commission in 2016

SUMMARY OF GAS ACCIDENTS IN 2016

Gas Accidents at a Shopping Mall in Kuala Lumpur

Date & Time 5th April 2016 at approximately 9.45 am

Number of Victim 9

Gender 5 Males and 4 Females

Victim’s Occupation

i. 5 food & beverages outlet crewsii. 1 fast food outlet crew iii. 2 maintenance crews of the shopping malliv. 1 gas competent person

Locations of Accidents i. Food & beverages outlet restaurantii. Fast food outlet

Type of gas installation Gas piping droppers before the gas meters.

Summary of the Accident

Shopping mall maintenance crews were carrying out recommissioning works on the after-gas meter piping due to the installation of main bypass valves on the main piping system. Unfortunately, during the recommissioning process, two separate explosions occurred at two outlets injuring 9 people.

Cause of Accidenti. Failure to effectively implement permit-to-work system.ii. Unsafe practices during recommissioning

Action taken by the Commission under the Gas Supply Act 1993 & Gas Supply Regulations 1997

Suspension and Cancellation of Certificates of Competency under Subregulation 86(6) Gas Supply Regulations 1997.

Table 36: Case Summary


68

12.0 NEW GUIDELINES OR CIRCULARS ISSUED IN 2016

Figure 59: Gas Piping Layout for Fast Food Outlet

Figure 60: Gas Piping Layout for Food and Beverage Outlet Restaurant

LG 33-34Lokasi kejadianLetupan Gas

Petunjuk:Paip penaik (Riser)Paip gas utamaPaip gas dalaman

undergroundtank 2x20kL

6

LG 3

0

LG 3

1

LG 3

2

LG 3

3

LG 3

4

LG 053-LG 035LG 052-LG 043ALG 057-LG 053

LG 0059-LG 0060 LG 0061-LG 0069 LG 0070-LG 0077 LG 0009-LG 0017

1st stage regulator

2nd stage regulator Vaporiser

MAKANPLACELG084-LG078

LG001-LG008

Hypermarket

ARAS LG

BOOKSTORE

Tenant

GE- 11B & 12Lokasi kejadian Letupan Gas

9

SupermarketDepartment Store

Shop

Shop

Shop

Shop Hotel

ARAS G

STORE

HotelMENARA

Petunjuk:Paip penaik (Riser)Paip gas utamaPaip gas dalaman


69

Gas Accident at an Apartment Complex in Kuala Lumpur

Date & Time 8th December 2016 at approximately 4.15 pm

Number of Victim 1

Gender Male

Victim’s Occupation Maintenance technician

Locations of Accidents Gas meter riser room located at 5th floor of an apartment complex in Kuala Lumpur

Type of gas installation After gas meter piping.

Summary of the Accident

Maintenance technicians were carrying out nitrogen purging work due to blockage in the piping. Unfortunately, during the purging process, an explosion occurred in the riser room where the gas meter is located injuring one technician who was manning the valve.

Cause of Accident Still under investigation

Action taken by the Commission under the Gas Supply Act 1993 & Gas Supply Regulations 1997

Still under investigation

Table 37: Case Summary

Figure 65: Schematic diagram of the piping at an apartment complex in Kuala Lumpur

The explosion occurred during the purging process

GAS METER

Pipe size = ¾ inch, Length of pipe ≈ 40 m

Gas meter riser room

GM

GAS VALVE

House unit

GAS UTILITY LICENSEES CONTACT INFORMATION

14.0


72

GAS MALAYSIA BERHAD

HEADQUARTERS

Address:No. 5, Jalan Serendah 26/17, Seksyen 26, Peti Surat 7901, 40732 Shah Alam, Selangor.

Tel : 03 5192 3000Fax : 03 5192 6766Website : www.gasmalaysia.com

OCC Hotline : 1-800-88-9119 or 1-800-5656

OCC Email : [email protected]

OCC = Operations Control Centre

REGIONAL OFFICE

SOUTHPLO 343, Jalan EmasTiga,Kawasan Perindustrian Pasir Gudang,81700 Pasir Gudang, Johor.

Tel : 07 252 2314Fax : 07 252 2561

EASTLot 104, Gebeng Industrial Area,26080 Kuantan,Pahang.

Tel : 09 583 6340Fax : 09 583 6339

NORTHNo. 27, Jalan Todak 4, Pusat Bandar Seberang Jaya,13700 Seberang Jaya, Pulau Pinang.

Tel : 04 398 1727 / 1757Fax : 04 398 2636

DISTRICT OFFICE

SELANGOR, BangiNo. 30, Jalan 4/12B, 43650 Bandar Baru Bangi, Selangor.

Tel : 03 8922 1191/ 1192 Fax : 03 8922 1190

SELANGOR, Shah AlamNo. 1, Jalan 13/15, Sekyen 13, 40000Shah Alam, Selangor.

Tel : 03 5511 9914 Fax : 03 5511 9912

PERAK, Seri Manjung9 PSN PM7, Pusat Bandar Seri Manjung,32040 Seri Manjung, Perak.

Tel : 04 976 8400 Fax : 04 976 0625

KUALA LUMPUR, Jalan GurneyNo. 20, Jalan Gurney,54100 Kuala Lumpur.

Tel : 03 9206 7800Fax : 03 9287 4282

WP PUTRAJAYA, PutrajayaNo. 1, Jalan P9 B/1, Precinct 9,62250 Putrajaya. Tel : 03 8888 5264 /5224Fax : 03 8888 3990

NEGERI SEMBILAN, SenawangNo. 34, Jalan Bunga Raya 9,Pusat Perniagaan Senawang,Taman Tasik Jaya,70400 Seremban,Negeri Sembilan.

Tel : 06 678 1995/5348Fax : 06 678 6937

JOHOR, KluangNo. 9, Jalan 53B, Taman Kluang Barat86000 Kluang, Johor.

Tel : 07 771 2105 Fax : 07 777 2108


73

SABAH ENERGY CORPORATION SDN. BHD.

HEADQUARTERS

Address:1st, 2nd & 3rd Floors,Wisma Bandaraya, Jalan Mesjid Lama, Locked Bag No. 2,88990 Kota Kinabalu, Sabah.

Tel : 088 311290 / 299 Fax : 088 311361Website : www.sabahenergycorp.com

REGIONAL OFFICE

LABUAN UNITSaguking Warehouse D8,P. O. Box 80244,87012 Labuan, Wilayah Persekutuan.

Tel : 087 418 060 / 417 162Fax : 087 413 877


75

ENERGY COMMISSION CONTACT INFORMATION

15.0

HEADQUARTERS

SURUHANJAYA TENAGA No. 12, Jalan Tun Hussein,Precinct 2,62100, Putrajaya.

GPS Coordinate : 2.919175, 101.688459Toll Free No : 1-800-2222-78 (ST)Phone : (603) 8870 8500Fax : (603) 8888 8637Web : www.st.gov.my

REGIONAL OFFICES

Address Phone No.& Fax

SELANGOR, KUALA LUMPUR & PUTRAJAYATingkat 10, Menara PKNSNo. 17, Jalan Yong Shook Lin46050 Petaling Jaya, Selangor

Tel : 03 - 7955 8930Fax : 03 - 7955 8939

NEGERI SEMBILAN & MELAKATingkat 4, Wisma Perkeso, Jalan Persekutuan, MITC,75450 Ayer Keroh, Melaka.

Tel : 06 - 231 9594Fax : 06 - 231 9620

JOHORSuite 18A, Aras 18Menara ANSAR 65Jalan Trus80000 Johor Bharu, Johor

Tel : 07 - 224 8861Fax : 07 - 224 9410

PULAU PINANG, KEDAH & PERLISTingkat 10, Bangunan KWSP,13700 Seberang Jaya, Butterworth, Pulau Pinang.

Tel : 04 - 398 8255Fax : 04 - 390 0255

Address Phone No.& Fax

PERAKTingkat 1, Bangunan KWSP,Jalan Greentown,30450 Ipoh, Perak.

Tel : 05 - 253 5413Fax : 05 - 255 3525

KELANTAN & TERENGGANUTingkat 6, Bangunan KWSP,Jalan Padang Garong,15000 Kota Bharu, Kelantan.

Tel : 09 - 748 7390Fax : 09 - 744 5498

PAHANGTingkat 7, Kompleks Teruntum,Jalan Mahkota,25000 Kuantan, Pahang.

Tel : 09 - 514 2803Fax : 09 - 514 2804

PANTAI BARAT NEGERI SABAHTingkat 7, Bangunan BSN,Jalan Kemajuan,88000 Kota Kinabalu, Sabah.

Tel : 088 - 232 447Fax : 088 - 232 444

PANTAI TIMUR NEGERI SABAHTingkat 3, Wisma Sabah KM12,W.D.T. No. 25,90500 Sandakan, Sabah.

Tel : 089 - 666 695Fax : 089 - 660 279

NOTES

SURUHANJAYA TENAGA(ENERGY COMMISSION)No. 12, Jalan Tun Hussein, Precinct 2,62100 Putrajaya, Malaysia.

Tel : 603 8870 8500Fax : 603 8888 8637 Toll Free Number: 1-800-2222-78 (ST)

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PIPED GAS DISTRIBUTION INDUSTRY STATISTICS 2016

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