AMMARA RASHEED 2701 SUMBAL JAVED 2709 AAMNA YOUSAF 2704 UFFAQ IMTIAZ 2706

SUMBITTED TO: SIR ASAD ALI

SUBMISSION DATE: 24-08-2006

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TABLE OF CONTENTS

1- ACKNOWLEDGEMENT 2- PREFACE 3- SYNOPSIS 4- INTRODUCTION 5- HISTORY 6- GLOBAL MANAGEMENT

THEORY,APPLICATION&PRACTICES Management of Pizza hut Environment of Pizza hut Social responsibilities Management quality

7- PLANNING Management by objective Planning about objective, strategy,

policies Planning premises Decision making

8- CONTROLLING System of controlling Process of controlling Controlling techniques Coordination

9- LEADING 10-STAFFING 11-RECOMMENDATION

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ACKNOWLEDGEMENT

First of all we are very thankful to ALLAH ALMIGHTY, who helped us in the completion of this project.Then HOLLY PROPHET (PBUH), who is forever a source of guidance and knowledge for all humanity.0Then PCIT who provided us the opportunity to study in this great institution and planned the educational trips for us.We are thankful to SIR ASAD ALI, who provided us the proper guide line by arranging some informational tours.We are also very thankful to MR SHAHID MASOOD, who gave us all the information and data regarding PIZZA HUT.We’ll be missing our duties if we do not thank our loving and kind parents who always wish to see us on top. With their prayers and moral support, this project will INSHAHLLAH explore all the knowledge ,we wish to describe and stand first in good one’s.

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PREFACE We are now in 21st century. This age is very fast, we can objectively examine, what a new era is likely to mean for business and business management of PIZZA HUT.We’ll glad if you obtain some thing from our presentation and concepts about the management of PIZZA HUT.This report covers the history, planning, goals, objectives, strategies, importance of PIZZA HUT. We have tried our best to provide you information about this organization regarding its philosophy, mission statement, facilities, quality control, their departments and finally the information concerning to our subject MANAGEMENT. We hope, our this project will satisfy all of your requirements. Suitable heading are also given for easy to understand.The purpose of project is to enrich the readers with the understanding of concepts and management process of PIZZA HUT.

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SYNOPSIS

We are aiming to explore the management activities of PIZZA HUT. Management activities of pizza hutHierarchy levelManagerial decision makingGoal, planning of pizza hutCulture of pizza hutFor this purpose we use all research methodology, internet search, magazines and face to face meeting for best results.In first turn, after approving our project proposal, we search the history and all the other information that can be availed on internet. Then we prepared the questions and meet with MR. SHAHID MASOOD, who is the shift manager of PIZZA HUT.While compiling our project, we gave the bookish knowledge for easy understanding.

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INTRODUCTION

PIZZA is basically an Italian dish. The legacy of Pizza Hut began in 1958, when two college students from Wichita, Kansas, Frank and Dan Carney, were approached by a family friend with the idea of opening a pizza parlor. Although the concept was relatively new to many Americans at that time, the brothers quickly saw the potential of this new enterprise. After one year they open 10 more branches in different cities of America.

After borrowing $600 from their mother, they purchased some second-hand equipment and rented a small building on a busy intersection in their home- town. The result of their entrepreneurial efforts was the first Pizza Hut restaurant, and the foundation for what would become the largest and most successful pizza restaurant company in the world.

Over the past four decades pizza hut've built a reputation for excellence that has earned us the respect of consumers and industry experts alike. Our products have been voted Number One in countless consumer surveys nationwide. And our accomplishments as an innovative business leader have been cited by such respected publications as Restaurant Business, Fortune and The Wall Street Journal.

Pizza Hut, Inc., a division of Tricon Global Restaurants, Inc., has more than 7,200 units in the U.S. and 3,000 units in more than 86 other countries.

While they were improving their hotel and writing the name on board. The board had a little space, after writing Pizza to accommodate only 8 letters. The roof was like a hut. They write hut there.After one year they open 10 more branches in different cities.Pizza Hut  franchisees, for example, exemplify the entrepreneurial spirit which launched the system back in 1958. Through their interest and initiative, the Pizza Hut  system was able to develop new territories both in the United States and overseas.

Tricon is the parent company to two other segment leaders, Taco Bell and KFC. When combined with Pizza Hut, these organizations make up

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the world's largest restaurant group, with almost twice as many units as McDonald's.

When it comes to leadership our proactive approach to product development and marketing provides ample evidence of our abilities. Beginning with the original thin crust pizza first served in 1958, Pizza Hut   has made continuing efforts to refine our products, and to develop new products suited to every consumer taste.

Today, our five major products, Pan Pizza, Thin 'N Crispy pizza, Hand-Tossed Style pizza, Stuffed Crust Pizza and The Big New Yorker Pizza are loved by millions around the world and have become the standard by which all others are judged.

We are working together to run great restaurants in order to be the best at making and serving the best pizza in America. That means we're willing and able to go to any lengths to make our customer's experience with Pizza Hut an enjoyable one. And it means we strive to present the finest products the industry has to offer, and to provide those products wherever and whenever people want them.

Yes, we've come a long way since that opening night back in 1958 when pizzas were given away to generate interest in the fledgling business. And through the strength of our heritage, our culture and our people, we look forward to even more success in the years ahead.

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HISTORY

1958:The first Pizza Hut restaurant opens in Wichita, Kansas, started by two college-aged brothers who borrowed $600 from their mother.

1959:Pizza Hut is incorporated in Kansas and the first franchise unit opens in Topeka, Kansas.

1965:"Putt-Putt to Pizza Hut" musical jingle developed for Pizza Hut's first television commercial.

1967:A Pizza Hut restaurant was built in five days by franchisees at the Oklahoma State Fair.

World's largest pizza (six feet in diameter) is baked and served at the grand opening of a Fort Worth, Texas Pizza Hut restaurant.

1968:International market entered with opening of Pizza Hut restaurant in Canada.

Pizza Hut serves a million people a week at its 310 locations.

1969:Red roof adopted for restaurants.

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First Pizza Hut restaurant opens in Mexico. Construction begins in Munich, Germany and Australia.

1970:Sandwiches added to basic menu of Thin 'N Crispy pizza, salad, beer and soft drinks.

First restaurant opened in Australia.

1971:Pizza Hut becomes the number one pizza restaurant chain in the world in both sales and number of restaurants.

1972:Pizza Hut, Inc. listed on New York Stock Exchange under the symbol PIZ.

Pizza Hut restaurant number 1,000 opens in Wichita, KS. A unit opens in Costa Rica.

1973:Pizza Hut restaurants open in Japan and England.

1975:Thick'n Chewy pizza introduced.

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Chatsworth, CA Pizza Hut restaurant is used in the filming of "The Bad News Bears."

1976:The 100th international Pizza Hut restaurant is opened in Australia, while entire system reaches 2,000.

1977:Pizza Hut, Inc. stockholders overwhelmingly approve merger with PepsiCo, Inc. for an undisclosed sum.Super Supreme is introduced nationwide.Pizza Hut opens its 3,000th unit in Arlington, Texas.

1979:The Sicilian Pan Pizza is introduced.

Units open in Kuwait and Abu Dhabi.

Pizza Hut raises $342,000 for Easter Seals from national promotion.

1980:Pan Pizza is introduced throughout the system.

Restaurant numbers 4,000 opens.

1982:The Pizza Hut ET glass promotion is picked as the top marketing promotion of 1982 by the editorial staff of Chain Marketing and Management.

Pizza Hut serves one and a half million pounds of pasta annually.

1983:Personal Pan Pizza, with a five-minute guarantee, is introduced throughout the system.

Pizza Hut celebrates 25th anniversary.

Pizza Hut employs 10,000 teenagers from 16 to 19 years

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1984:BOOK IT! national reading incentive program is launched with 200,000 elementary students enrolled.

There are more pizza locations than hamburger restaurants in the United States. Pizzerias account for 9.9% of all restaurants in the U.S.

1985:Priazzo and Calizza are introduced.

1986:The system celebrates the opening of its 5,000th restaurant, located in Dallas, Texas.

Delivery service, as a new concept, is initiated.

Fastest construction of a Pizza Hut restaurant takes place in Wichita, KS --- 39 days from start to finish. The national average is 85 days.

1988:Hand-Tossed Traditional Pizza is introduced throughout the system.

Pizza Hut celebrates its 30th anniversary with a total of more than 6,000 restaurants and delivery units worldwide.President Ronald Reagan awards Private Initiative Citation to Pizza Hut President Art Gunther for the creation of BOOK IT! Program.

1989:The Pizza Hut Jobs Plus program expands nationwide to employ more than 10,000 individuals with physical and developmental disabilities. The Jobs Plus program is recognized as the largest corporate initiative of its kind in the food service industry.

Pizza Hut opens its 1,000th international unit in Welland, Ontario, Canada. Pizza Hut now serves 54 countries.

Pizza Hut sells 9.1 million "Land Before Time" puppets. When released to the public, the movie enjoyed the largest opening ever for an animated feature.

For the first time in history, Pizza Hut pizza is delivered to the White

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House. First Lady Barbara Bush throws a party for 200 Washington, D.C. children during

a "Reading is Fundamental" reception.

1990:Pizza Hut system sales reach $4 billion.

Pizza Hut delivers more than 1,340,000 pizzas on Super Bowl Sunday, about 7,000 pies a minute.

Kamran Atri, assistant manager in Leesberg, VA serves his way into the Guinness Book of World Records by waiting tables at the Leesberg, VA Pizza Hut restaurant for 136 hours, donating $1,200 in tips to the Loudoun County Shelter for Abused Women & Children.More than 4,000 Jobs Plus employees work for Pizza Hut.Personal Pan Pizza becomes available at 1,000 Stop 'N Go convenience stores.

1992:Lunch buffet introduced in 1,800 units.

Pizza Hut sets up two mobile hot trailers in Florida City and Goulds, FL after Hurricane Andrew wreaks havoc. Pizza Hut provides 120,000 free meals to relief volunteers and those who lost their homes.

Pizza boxes redesigned to save 275,000 tree a year.

1993:Pizza Hut introduces BIGFOOT Pizza -- two square feet of pizza cut into 21 slices.

The Harvest Program is launched nationwide to donate surplus food to food rescue agencies.

Pizza Hut makes its fastest and farthest delivery: 600 large pepperoni pizzas on a 24-hour flight from Dover Air Force Base to U.S. service personnel in Mogadishu, Somalia.

Pizza Hut leads the entire restaurant industry in growth and sets new company records for sales and profits.

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Pizza Hut introduces Chunky Style Pizza in September.Pizza Hut signs contract with 30 hotel companies throughout the country to provide delivery service to their registered guests.

1994:Pizza Hut becomes the single largest retailer of basketballs in the United States, selling 3.7 million balls during its NCAA Final Four promotion.

Pizza Hut opens 9,700 square foot Super Pizza Hut restaurant and entertainment center in Mexico City.

Pizza Hut in Beirut reopens after being closed during the Gulf War.

Soccer legend Pele kicks a ball through the door of Pizza Hut restaurant number 10,000 in Sao Paulo, Brazil on April 13.

1995:Pizza Hut launches the "You'll Love The Stuff We're Made Of" campaign.Buffalo Wings soar onto Pizza Hut menu. These spicy chicken wings are served with dipping sauce.Two Customer Satisfaction programs initiated: a 1-800 Customer Satisfaction Hotline and a Customer CallBack Program, which takes the pulse of 50,000 customers per week. Pizza Hut launches Pizzeria Stuffed Crust Pizza, which immediately sets company sales records.The Deliver Me Home program is created by Pizza Hut and the National Center for Missing and Exploited Children and is tested at the Dallas/Fort Worth International Airport to inform the community of an important identification tool in helping to locate, identify and return missing children to their families.Pizza Hut wins the 1995 "Choice of Chains" award for Best Pizza Chain sponsored annually by Restaurants & Institutions magazine, making Pizza Hut the "Best Pizza Chain" ten of the last eleven years.

1996:Pizza hut comes to India with a dine in restaurant Banglore that has special vegetarian pizzas. In additional to traditional Italian toppings , it incorporates Indian favorites such as Chicken tikkas, Lamb korma etc. In its list of innovative toppings. Along with pizzas, the

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menu features appetizers like garlic bread and soups, fresh salads, oven bakes pastas and choice of ice-cream sundaes.

Pizza Hut airs its first ever ad during the Super Bowl.Pizza Hut delivers 30% of the 12 million pizzas delivered on Super Bowl Sunday. This is the biggest pizza delivery day of the year.On May 30, Pizza Hut introduces two varieties of chicken-topped pizza... Italian

Chicken and Chicken Supreme.

1997:Pizza hut opens a restaurant in the capital's building bustling M-block market in Greater Kailash-I, Unlike the existing Pizza Hut at Shanti Niketan which is delivery counter for just pizzas, this is dine-in where the entire menu (salads, appetizers, pastas, deserts and of course pizzas) is available. Letting Delhiites get a taste of Pizza hut And getting them to 'Get real!'

Pizza Hut launches a meatier pepperoni.PepsiCo announces restaurant spin-off.Pizza Hut launches "Totally New Pizzas" a quality initiative putting sliced fresh vegetables and meaty meats on pizzas.Pizza Hut launches "The Edge pizza"

1998:Pizza Hut celebrates 40 years of making and serving great pizza.Pizza Hut launches "The Sicilian Pizza" a flavorful crust with garlic, basil and oregano baked right into the crustPizza Hut launches "The Best Pizzas Under One Roof" campaign.Pizza Hut features Sony's Crash Bandicoot in the Stuffed Crust Pizza/Sony Promotion.

1999:Pizza Hut launches The Big New Yorker Pizza. A 16-inch pizza with a sweeter, savory sauce, 100% real cheese cut into 8 big foldable slices. Pizza Hut brings New York-style pizza across America.

Pizza Hut features Fran Drescher, Spike Lee and Donald Trump in The Big New Yorker Pizza advertising campaign. The celebrity campaign launched in the pre-game advertising for Super Bowl XXXIII.

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History in PAKISTAN

In PAKISTAN, the first branch of Pizza hut was opened in 1993 in Clifton Karachi.It is the franchiser of MCR (MANZAR CORNAY RIAZ) (PVT) LTD, that is now owned by Habib Oil. MANZAR RIAZ was the first person who franchise the Pizza hut.Second branch was opened in LAHORE on M.M Alam road in 1996.In FAISALABD, it was opened on 10th OCT, 2003.Overall it has 25 branches in all over the country.

COMPETITIVE EDGEPizza hut has a competitive edge on other competitors that is provide services to its customers.It has also takeaway/ restaurants at railway station Lahore and Fortress Stadium. Other competitors do not provide services to the customers at their restaurants. Self service is provided in all other restaurants.

COMPETITORS OF PIZZA HUTNo any restaurant only deal in Pizza especially except PIZZA HUT. But it has competitors, who deal in pizza and fast food in Pakistan, like

AFCMC DONALD’SPAPA JOHNS PRONTO

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MISSION STATEMENTThe mission statement of PIZZA HUT is

“To become the most favorite restaurant all over the world”.

VISIONThe vision of the PIZZA HUT is that “reach on the top of the peak to

provide best service and taste” &“To see Yum on customer’s face”

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CEODirector

Cooperating officer

NORTH REGION

SOUTH REGION

AREA COACHES

RJM

AJM

Shift manger

Training manager

Shift supervisor

Cue members

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PRODUCTS OF PIZZA HUT

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DRINKS

Go down "Ice-Cold and refreshing"

Aquafina®Diet Pepsi®Mountain Dew®MUG® RootbeerPepsi®

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APITIZERS

"So good you'll want to eat them first"BreadsticksBuffalo WingsCheese SticksGarden SaladBag SaladCaesar Salad

DESERTS"Save the best for last"Baked Cinnamon Sticks

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INTEGRITY IS OUR CORE VALUE

At Pizza Hut, our culture reflects our values. This includes a shared vision of who we are and where we're headed. And it encompasses everything from the way we treat our customers to how we deal with our competitors.

One of the most important values within the Pizza Hut culture is integrity. Our people are committed to providing uncompromising quality and to providing service that is personal. In fact, our people strive each day to provide what we call "customer mania." We want to give the kind of service that will make our customers tell stories to their family and friends about Pizza Hut.

Our commitment to integrity extends to the role we play in the communities we serve. Wanting to instill a life-long love of reading in children, we created the BOOK IT!® National Reading Incentive Program in 1984. This unique program, awards a complimentary Personal Pan Pizza® and special recognition to elementary school children who achieve set reading goals. Former U.S. Secretary of Education Richard W. Riley cited BOOK IT!® as the model for corporate/education partnership. Today, 65% of public, private and parochial schools use BOOK IT!® in over 910,000 classrooms. In 2005, more than 22 million children in the U.S. were enrolled in the BOOK IT!®.

Our integrity is also exemplified by how we treat our employees. We invest heavily in our people through skills training and management development. We encourage them to think unconventionally, to take prudent risks to achieve results. And we provide an informal environment with open communications to give them the freedom to make contributions on their own initiative. This is a part of our culture we value highly. We call it "ownership." It's the feeling that comes from knowing you can affect the company's direction through your expertise, innovative ideas and hard work. And because we give our employees a stake in the company's success, they take on the kinds of challenges people in other businesses only dream of.

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TYPES OF PLANNINGStructurally, Planning is split into three teams:

Business Planning, who manage the total business and individual unit budgeting process, as well as providing commercial analytical support to our Operators

Strategic Planning, who drive the long range planning process, and who support strategic projects around the business

Financial Investment, where our focus on returns is displayed through control of our investment processes.

Both Planning and Control team members spend much of their time helping other team members in Pizza Hut, and in turn are sought out to add commercial and financial advice to the business as we work together in achieving our business goals.

PLANNING“Planning is selecting mission and objectives as well as the actions to achieve them which requires decision making that is choosing a course of action from alternatives”.The manager of PIZZA HUT classified planning in following categories:Mission StrategiesPoliciesDecision makingWhile making plan premises the manager of PIZZA HUT, first understand the mission, goals, strategies, policies.

MISSION STATEMENT“Broad declaration of the basic, unique purpose and scope of operations distinguishing the organization from others of its type”. The mission statement of PIZZA HUT is “To become the most favorite restaurant all over the world”.

STRATEGIES“Large scale action plans for interacting with the environment with the environment to achieve long term goals”.

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In PIZZA HUT, the major strategies and policies that give an overall direction to operations are in the areas of growth finance, public relations, products and services and in marketing.

PRODUCT STRATEGIESWe adopt the strategy aims at reduction in cost. For this, we emphasize on area such as research and development.In Faisalabad, PIZZA HUT adopt the penetration growth strategy. In all other cities, PIZZA HUT adopt the strategies according to the situation.

POLICIES“Policies define an area within which decision is to be made”.PIZZA HUT adopt the policies for help to decide issues before they come problems.PIZZA HUT adopt the policies of hiring only trained workers, promoting for within conforming strictly to high standard of business ethics, setting competitive prices and insisting on fixed rather than cost plus pricing. PIZZA HUT adopt policies for

Operational leadershipProduct leadershipCustomer closeness

Operational excellence means providing a good product or service at a low cost.For product leadership we innovate a stream of new Pizza’s taste than our competitors do.For customer closeness PIZZA HUT adopt the policies to keep in touch with customers to provide them quality food and services.

STEPS OF PLANNINGPlanning in PIZZA HUT considerate and be aware about the opportunities in light of market competition, what customer want about strengths and weaknesses. Then PIZZA HUT sets goals where it want to be and what we want to accomplish.

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Considering planning premises PIZZA HUT scan the environment, which is suitable for the accomplishment of goals.Identify alternatives and compare them in the light of goals which alternative will give the best chance of meeting our goals at a low cost and highest profit.After choosing alternatives PIZZA HUT formulate supportive plans and final quantify plans by budgeting.

KEY OF MANAGEMENT“The process of designing, maintaining an environment, in which individuals working together in groups efficiently accomplished selected aims”.The key of management in PIZZA HUT is “strong communication” with the customers and with their employees and “follow up”.

GOAL OF MANAGER “Goal is a future target that result an organization wishes to achieve”.Some people say that the goal of all managers is simple to make profit. But we believe in the “long term” increase and sustaining the profits of PIZZA HUT. For this purpose we are working to establish an environment, in which we can accomplish group goals with least amount of time, money and personal dissatisfaction.

FOR SUCCESSFUL MANAGEMENT For the successful management,

We learn about the needs of our customers,

We are oriented towards action.

Focus on the business, we knew well.

Divide our organization structure.

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THEORY“Theory is the systematic grouping of inter department concepts and principles, that gives a framework to, or ties together a significant area of knowledge. It gives or tell us the limits & boundry, in which we can do our work”. We adopt the theory of “management” while making decisions.

MANGERIAL ROLE APPROACHManagers of PIZZA HUT play the roles

Interpersonal role

Informational role

Decisional role

COORDINATION,THE ESSENCE OF MANAGERSHIP“It’s the whole beauty of the management. It is the essence of manager ship. It is for achieving harmony among individuals efforts towards the accomplishment of group goals”. In some organizations, people consider coordination to be a separate function of the manager. But in PIZZA HUT, the managerial function is an exercise contributing to coordination.

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EXTERNAL ENVIRONMENT“All the factors and forces that support or oppose the efforts is called environment”.PIZZA HUT is the operating in a pluralistic society, where so many organizations are working.The external environment influence PIZZA HUT policies and functions in following function.

THE TECHNOLOGICAL ENVIRONMANTThe technology effect the PIZZA HUT in so many ways. Through technology PIZZA HUT launch online order service. PIZZA HUT is divided in two categories:

Front of the house

Back of the houseTechnology effect both houses but at back of house improved new equipment, improve the quality of products & reduce the time by latest equipment. Which increase the effectiveness of our services.

THE ECOLOGICAL ENVIRONMENTThe ecological environment also effect PIZZA HUT. When any type of deceases prevail in chicken or other material, people do not like to take the product, which include in material.

ECONOMIC ENVIRONMENTEconomic environment cause not so many problems in PIZZA HUT, because the people pay for their satisfaction.

SOCIAL ENVIRONMENTSocial environment is highly effect PIZZA HUT. Any social violence create so many problems for PIZZ HUT.

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INTERNAL ENVIRONMENTThe management system of PIZZA HUT is very strong. No person can deviate from his duties, that cause any problem. It is in the mission statement of PIZZA HUT that every boss has a boss. So, a check prevail on all the employees and they don’t deviate from their duties, that cause any disturbance. SOCIAL RESPONSIBILITIES“A business obligation beyond that required by law and economics to pursue long term goals, that are good for society”.Being the manager of PIZZA HUT, we do not take any action that effect the society in wrong way. There is a communication board, which take measure to make the policies that is beneficial for the society.

ETHICAL RESPONSIBILTIESOur ethical responsibilities are to consider the value of our customers and take measures to increase the satisfaction. In Ramadan, we arrange “iftaar”.We fix a particular area for smoking people.We introduced birthday packages for kids. We conduct the service of online order. We provide also “home delivery” service.

Our plans are like our pizzas - BIG!  

We want more and more people to enjoy Pizza Hut restaurants.

We want to open more restaurants.

We want to exploit every delivery opportunity.

We want to be the UK's favourite restaurant to work in.

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CONTROLLING “Controlling is measuring and correcting individuals and organizational performance to ensure that events confirm to plan where deviation from standards exist helping to correcting them”.Controlling is necessary for planning. Planning must proceed controlling, plans are not self achieving. Some means of controlling like budget for expense, inspection records and the record of labor hour lost are generally familiar. Manager of PIZZA HUT, first make plan to accomplish specific goals then activities are checked to determine whether they confirm to the plans.

PROCESS OF CONTROLEffective control requires objective, accurate and suitable standards.Effective control requires special attention to those factors critical to evaluating performance against plans.

Within Control, we have teams that are responsible for the following:

Preparing and reporting accurate data to Senior management, Investors and Statutory bodies

Supporting the expansion programs of the Franchising and Business development teams

Analysing variances from Plan and Forecasts to facilitate and influence decision making

Paying over 15,000 employees on a weekly basis and ensuring the related tax and statutory responsibilities are discharged

Paying the suppliers who keep us supplied with food, drink and the services that we need to run our restaurants

Treasury and Tax management

Insurance and Estates management

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Reconciling cash, cheque and credit card receipts from restaurants.

We also have specialized tax expertise to ensure that our liability to the government is calculated properly.  Planning's role is to ensure that our underlying business performance is analysed & understood, that our business & units have suitably stretching performance targets and that our continual drive to improve our business returns is well on track.

CHAMPS PROGRAMMPIZZA HUT introduce a new program, that is CHAMPS For check on workersBoth Planning and Control team members spend much of their time helping other team members in Pizza Hut, and in turn are sought out to add commercial and financial advice to the business as we work together in achieving our business goals.

C- cleanliness

H- hospitality

A- accuracy

M- maintenance

P- product quality

S- speed

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LeadingWe will achieve our business aims by living our values...

Customer Focus

Belief in People

Recognition

Coaching and Support

Accountability

Executional Excellence

Positive Energy

Teamwork

Customer FocusWe listen and respond to the voice of the customerBelief in PeopleWe believe in people, trusts in positive intentions, encourage ideas from everyone and actively develop a workforce that is diverse in style and background. Recognition We find reasons to celebrate the achievements of others and have fun doing it. AccountabilityWe do what we say, we are accountable, we act like owners Excellence We take pride in our work and have a passion for excellence Positive Energy

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We execute with positive energy and intensity...we hate bureaucracy and all the nonsense that comes with it. Teamwork We practice team together, team apart

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EMPLOYMENT-PRACTICESWorking Hours & Conditions: In compliance with applicable laws, regulations, codes and industry standards, PIZZA HUT are expected to ensure that their employees have safe and healthy working conditions and reasonable daily and weekly work schedules. Employees should not be required to work more than the number of hours allowed for regular and overtime work periods under applicable local, state and federal law. Non-Discrimination:PIZZA HUT implement a policy to effectuate all applicable local and federal laws prohibiting discrimination in hiring and employment on the grounds of race, color, religion, sex, age, physical disability, national origin or any other basis prohibited by law. Child Labor: PIZZA HUT not use workers under the legal age for employment for the type of work being performed in any facility in which the Supplier is doing work for Yum. In no event should PIZZA HUT use employees younger than 18 years of age.

Notification to Employees: To the extent required by law, PIZZA HUT establish company-wide policies implementing the standards outlined in this Code and post notices of those policies for their employees. The notices should be in all languages necessary to fully communicate the policy to its employees

FORMAL ORGANIZATION PIZZA HUT is a formal organization, which adopt international structure of rules.

DEPARTMENTATION PIZZA HUT in PAKIATAN is franchised by MCR company. It divide PAKISTAN n two regions. SOUTH region and NORTH region. Following are major departments.Marketing departmentFinance departmentResearch & development department

CENTRALIZAION: PIZZA HUT adopted centralized approach.

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ORGANIZATIONAL CULTURE OF PIZZA HUT

PIZZA HUT believes in value based organizational culture.

Goals are set in an automatic manners.Decision making centralized. Authorities are narrowly defined.People are selected on the basis of performance criteria.Managers practice participate leadership.Communication flow is primarily top to down.Individuals exercise a great deal of self control.Focus is on multiple criteria.

PROBLEM HANDLING PRINCIPLES

Never argue with the customer

Never blame other cue members

Solve the problem before it made complain

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STAFFINGRECRUITMENTThe process by which a job vacancy is identified and potential employees are notified.The nature of the recruitment process is regulated and subject to employment law.Main forms of recruitment through advertising in newspapers, magazines, trade papers and internal vacancy lists.SELECTIONThe process of assessing candidates and appointing a post holderApplicants short listed – most suitable candidates selectedSelection process – varies according to organisation:

SELECTION PROCESS STEPS Complete application form Comprehensive interview Background investigation SelectionTrainingProvides new skills for the employeeKeeps the employee up to date with changes in the fieldAims to improve efficiencyCan be external or ‘in-house’ ”ON JOB” REWARDS SYSTEMSThe system of pay and benefits used by the firm to reward workers

Fringe benefits Flexibility at work Holidays, etcDepartmentation

By Territory or Geography By Customer By Product

To achieve economic advantage &Uses Specialized technology & for Simplifies Training PIZZA HUT also made Matrix departmentation

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TURNOVER OF EMPLOYEETurnover means “The quital of employee”.Quital means” Leave the organization”.the ratio of turnover of the employee is 45%.

RATIO OF CUSTOMERThe ratio of come the customer is, 400 customer daily. That is average. And the average transaction is 750.

ADVERTISING/PROMOTIONThe media is used for advertising or promotion by PIZZA HUT is fly distribution and print media like newspapers, magazines etc.

GROWTH RATE“It means to high the intention or trend is favorable to one thing, that is called Growth rate”.The growth rate or sakes growth of PIZZA HUT is 125% from last to this year.

CHALLENGER TRENDWe wish to interact with the customer and connect with the customer for life time.

DIVERSITY It is more than a philosophy at Yum!, it is part of our founding How We Work Together principles. Our global culture is actively developing a workforce that is diverse in style and background, where everyone can make a difference. Building Yum's diverse foundation at all of our brands gives us a competitive edge and helps drive Customer Mania.

AUDITS AND INSPECTIONSEach Supplier should conduct audits and inspections to insure their compliance with this Code and applicable legal and contractual standards. In addition to any contractual rights of Yum or Unified Foodservice Purchasing Co-op, LLC ("UFPC"), the Supplier's failure to

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observe the Code may subject them to disciplinary action, which could include termination of the Supplier relationship. Failure to comply with this Code will be sufficient cause for Yum to exercise its

right to revoke the Supplier's approved status. Yum reserves the right, as a condition of continuation of approval, to conduct (or have its designee conduct) periodic, unannounced inspections of Suppliers and their facilities and business practices to verify compliance with these standards. The business relationship with Yum and UFPC is strengthened upon full and complete compliance with the Code and the Supplier's agreements with Yum and UFPC.

It's about kids. It's about books. It's about the joy of reading.In 1985, Pizza Hut® created a reading motivation program called the BOOK IT!® National Reading Incentive Program for children in grades K-6. More than 22 million students participate in the program every year, and Pizza Hut rewards these young readers for their accomplishments with free pizza, praise and recognition.We've earned our reputation.During the past four decades we've built a reputation for excellence that has earned us the respect of consumers and industry experts alike. Building a leading pizza company has required relentless innovation, commitment to quality and dedication to customer service and value. The qualities of entrepreneurship, growth and leadership have characterized our business through more than four decades of success. Through the strength of our heritage, our culture and our people and franchisees, we look forward to even more success in the decades ahead.

THE FUTURE Our plans are like our pizzas - BIG!

 - We want more and more people to enjoy Pizza Hut restaurants. - We want to open more restaurants. - We want to exploit every delivery opportunity. - We want to be the UK's favorite restaurant to work in.  

 OUR PASSION

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To be the best hospitality business...anywhere in the world  the best branded restaurantsthe best delivery businessthe best franchise networkthe best food, service assets and value the best for families 

So how will we know when we are the best?  We have set some milestones for the journey,against which to measure progress:  Our Bold Goals5 million smiles every week

SWOT ANALYSIS

THREATSCompetitorsExternal environment

WEAKNESSESPrice is higher for normal person…….which is not affordable for every one.Less Branches

THE OPPORTUNITY We’ve been waiting for…Part of the largest restaurant chain in the world Over 20,000 franchises around the world Innovative range of pizzas under one roof

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Pizza Hut wins the 1995 "Choice of Chains" award for Best Pizza Chain sponsored annually by Restaurants & Institutions magazine, making Pizza Hut the "Best Pizza Chain" ten of the last eleven years.Pizza Hut is the largest pizza restaurant company in the world. It has 12,000 outlets in 90 countries, employing more than 300,000 people

Marketing strategy for Pizza Hut

The marketing strategy for Pizza hut includes target market the 4 P’s that include:

Product, Promotion, Price and Place. All these integrate together in accordance with the target market and then make a good marketing program to serve, attract and satisfy the customers at the same time

Location No of branches

Karachi 6

Hyderabad 1

Lahore 5

Islamabad 1

Faisalabad 1

Multan 1

Peshawar 1

Sialkot Coming soon

Nothing is more important to us than food quality and safety.

Like others, Pizza Hut are closely monitoring the Avian Flu situation around the globe, and have mobilized a team to proactively create contingency plans in case we have to address this issue. We are

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working with our suppliers, government officials and restaurant teams to safeguard our food.

RECOMMENDATION

PIZZA HUT is working in a very manner way, no doubt. But the problem is just this in my view, that it is just for high class. Normal person can not afford pizza hut. Means the cost of PIZZA HUT is very high. So, in my view, PIZZA HUT should less price for low class or normal person or introduce some special packages for the normal man. Except this, everything is going good in PIZZA HUT>

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