PLANPLAN
PLANPLANPLAPLAPLAN
ANANPLPLPLPLPLANPLAPLA
DEPLOY
DEPLOY
DEPLOY
DEPLOYDEPLOY
DEPLOY
DDEDE DEPLOYPLOYPLOYDEPLOY
ENHANCE
ENHANCE
ENHANCEENHANCEENHANCE
ENHANCEENHANCE
ENHANCE
ENHENHENHANCE
DISCOVER PLAN
DEPLOY ENHANCE
TABLE OF CONTENT
NETWORK AUDIT SERVICES 3
WIRELESS SURVEY 4
COMPUTE / DESKTOP VIRTUALISATION ASSESSMENT 5
VMWARE VSPHERE OPTIMISATION ASSESSMENT 6
DATA CENTRE LIFECYCLE ASSESSMENT 7
MICROSOFT SQL SERVER HEALTH CHECK 8
DATA CENTRE CABLING ASSESSMENT & REMEDIATION 9
SECURITY POSTURE ASSESSMENT 10
TECHNICAL CONSULTANCY 11
DEMONSTRATION FACILITIES 12
TRADE IN / BUY BACK 13
PROOF OF CONCEPT 15
SYSTEM DESIGN & INSTALLATION PLANNING 16
PROJECT STAGE MANAGEMENT 17
CONSULTATIVE DESIGN 18
PRE-CONFIGURATION 20
PRE-STAGING 21
VIRTUAL WAREHOUSING 22
GLOBAL LOGISTICS 23
CPE ROLLOUT 24
IMPLEMENTATION & INSTALLATION SERVICES 25
PARTNER SUPPORT SERVICES 26
POST DEPLOYMENT SERVICES 27
REVERSE LOGISTICS 28
WEEE / SECURE DISPOSAL 29
TRAINING 31
NETWORK HEALTHCHECK 32
DISCOVER
WLS-2017-v1.0DIS
CO
VE
RD
ISC
OV
ER
DIS
CO
VE
R
DIS
CO
VE
RD
ISC
OV
ER
NETWORK AUDIT SERVICES
Networks often evolve and grow over time as your company develops and it can be difficult to maintain a full understanding of your system, the equipment you have and how it is configured, particularly in the face of staff turnover and changing technologies.
Our expert engineers can perform network audit services to help you to understand and optimise your current infrastructure to ensure you are getting maximum performance out of your system. Our experience and market visibility enables us to recommend best practices and state-of-the-art technologies from across your industry to help you achieve a strong and competitive infrastructure.
Our network audit services are also extremely flexible and completely customisable to your requirements.
We can offer the following audit service:
z Wireless Survey z End User Compute / Desktop Virtualisation Assessment z VMware vSphere Optimisation Assessment z Data Centre Lifecycle Assessment z Microsoft SQL Server Health z Data Centre Cabling Assessment and Remediation z Security Posture Assessment
Each of these surveys will deliver recommendations and enable larger and more complex discussions and consultany to occur.
the longer time objectives should be clear so that the audit can, where possible, ensure that thte results enable these decisions to be made.
3 Our expert engineers can help you to understand your
current infrastructure and its configuration in order to ensure you are getting
maximum performance and best value from your system.
BENEFITS
z Review your strategy and objectives
z Review your current systems, architecture, and network behavior
z Identify any end-of-life equipment
z Discover any potential cost savings
z Receive recommendations for network optimisation and future growth
N
ET
WO
RK
AU
DIT
SE
RV
ICE
S
WLS-2017-v1.0
DIS
CO
VE
RD
ISC
OV
ER
DIS
CO
VE
R
DIS
CO
VE
RD
ISC
OV
ER
4
WIR
ELE
SS
SU
RV
EY
A vital element of a new wireless deployment as it identifies the quantity and
location of the access points required to ensure good
coverage for all users and minimise the risk of ‘dead spots’
which impact user experience.
BENEFITS
z Accurately determine current wireless status (if applicable)
z Ensure all requirements for the new wireless network have been considered and receive recommendations accordingly
z Tailor the survey to your needs. (e.g. advanced signal testing, download rates etc)
z Remove uncertainty in designing a new wireless network solution
CUSTOMER PREREQUISITES Customers will be required to provide:
z Floor plans for all areas to be surveyed
z Full disclosure of any and all requirements that will impact on the wireless network
z On-site customer contact and access to survey areas
z Indication of preferred access points
WIRELESS SURVEY
Are you encountering issues with wireless performance across your premises?Do you need to provide segregated network connections for different user groups?Do you need greater flexibility in your network? Wireless networks were once only implemented where needed but, in recent years, have become the norm for most businesses. Overlaying a wireless network on top of the traditional wired network gives businesses ultimate flexibility in their working practices. Catering to all connection requirements, a wireless network also enables separate corporate/guest network demands.
We offer a full wireless survey and implementation service, using fully industry-compliant hardware and surveying equipment to deliver a comprehensive survey report.
SERVICE DESCRIPTION
A wireless survey begins with securing an understanding of the reason for the survey and the customer’s desired outcomes. Floor plans will be collected for all the spaces to be surveyed and fed into our professional survey application. The survey itself can then be tailored to meet the customer’s needs and worked through on site.
Based on Cisco/Dell access points, we will produce a report detailing the key information required by the customer. This may vary from identifying areas of weak or no signal within an existing network, to a full survey for a new wireless deployment or replacement.
Using heat maps and user density, the report will clearly display the results of the survey and make recommendations accordingly.
ENGAGEMENT TIMESCALE & DELIVERABLES
A single-site wireless survey typically requires a 2-day engagement, to be split between on and off-site activities. Larger sites or sites spanning multiple locations will need to be quoted separately. Please contact us with your requirements.
WLS-2017-v1.0DIS
CO
VE
RD
ISC
OV
ER
DIS
CO
VE
R
DIS
CO
VE
RD
ISC
OV
ER
COMPUTE / DESKTOP VIRTUALISATION ASSESSMENT
Looking to move to a Virtualised Desktop Infrastructure (VDI) platform? Encountering performance and stability issues on your existing virtualised desktop platform?Unhappy with your original choice of VDI and looking to migrate to an alternative VDI solution?
In order to deliver a smooth user and application experience, a desktop virtualisation deployment relies on many components including desktops, networking, a database server, a profile server, applications and more. A single failure anywhere in the structure can significantly impact performance and user satisfaction. Without holistic visibility across these connected components, root cause diagnosis in VDI environments can become a daunting task.
We offers a number of Desktop Virtualisation Assessments to help guide you through the process. Accelerating problem identification and resolution, these assessments also help to build the business case for your IT investment, optimising your ROI through improved productivity and user satisfaction.
5 VDI solutions are not a new technology but they, like everything, can become tired and cease to meet
your business needs as your requirements evolve and
grow.
BENEFITS
z Accurately determine current wireless status (if applicable)
z Ensure all requirements for the new wireless network have been considered and receive recommendations accordingly
z Tailor the survey to your needs. (e.g. advanced signal testing, download rates etc)
z Remove uncertainty in designing a new wireless network solution
CUSTOMER PREREQUISITES
The prerequisites for the installation are listed in appendix 1.0. Please ensure each of these is satisfied prior to the installation date. N.B. The assessment license key will be sent to you prior to the install date.
E
ND
US
ER
CO
MP
UT
E /
DE
SK
TO
P V
IRT
UA
LIS
AT
ION
DESKTOP TRANSFORMATION ASSESSMENT (2.5 days)This high level assessment is for customers looking to deploy a new RDS, XenApp or VDI solution. Providing a solid foundation on which to build a detailed design, this assessment produces a set of reports highlighting:
z The suitability of packages & applications for virtualisation, detailing any problem applications z Applications deployed, including versions and usage levels z Users suitable for migration, including those suitable for a pilot z The hypervisor and solution sizing z A vendor-specific report for storage or server platforms (where applicable) z An application GPU usage report (where customer is concerned about the need for GPU cards)
END USER COMPUTING HEALTH CHECK (2.5 days)During an online session, we will work with the customer to identify the cause of the performance issues. Utilising a complete set of tools and intellectual property, along with the customer’s own knowledge of their environment and applications, we will then arrive at a plan to resolve the problems identified. The customer will receive a documented summary of the findings following this online session.
COMPUTING HEALTH CHECK & MIGRATION ASSESSMENT (4.5 days)The service combines both the End User Computing Health Check service and the Desktop Transformation Assessment service. In addition, the customer will be shown evidence of improvements in user experience.
WLS-2017-v1.0
DIS
CO
VE
RD
ISC
OV
ER
DIS
CO
VE
R
DIS
CO
VE
RD
ISC
OV
ER
6
VM
WA
RE
VS
PH
ER
E O
PT
IMIS
AT
ION
AS
SE
SS
ME
NT
The VMware Optimisation Assessment (VOA) gives Infrastructure Managers a
‘point-in-time’ analysis of their VMware vSphere environment to
aid optimisation. A VOA builds the business case for the use of VMWare’s Operations Manager
alongside vSphere to ensure continued effective management
of the virtual environment.
BENEFITS
z Configuration health
z Performance bottlenecks
z Current and future capacity utilization
CUSTOMER PREREQUISITES Customers will be required to provide:
z A dedicated project owner prior to the service engagement
z Available hardware and virtual infrastructure to install VMware vRealize Operations
z A completed questionnaire prior to the engagement.
z Access to technical staff whilst installing VMware vRealize Operations.
z N.B. All estimates are subject to change once detailed requirements are understood and are subject to VAT.
VMWARE VSPHERE OPTIMISATION ASSESSMENT
Do you know what workloads you have running and where?Are you aware which of your virtual machines are over or under provisioned with resources?Do you know much capacity remains within your virtual infrastructure?Do you know when will this capacity run out? Businesses around the globe and across all sectors have realised the benefits of server virtualisation in reducing operational costs and increasing the agility of IT provision. According to the Gartner Group, 2015 saw more than 80% of server workloads running on a virtual platform, up from 19% in 2009.
Along with the benefits of consolidated workloads, virtualised environments have provided opportunities for additional virtual servers, services and development environments. These have also seen exponential growth, driven largely by their ease of provision.
SERVICE DESCRIPTIONThe VMware Optimisation Assessment is a 30 day engagement which includes an initial evaluation, the installation of VMware vRealize Operations Manager and the production of a series of custom reports to detail the current and future performance and capacity capabilities of your virtual infrastructure.
A half-day meeting following the assessment will provide an opportunity to discuss the detail of the report and a suitable strategy going forward.
PRICING & PACKAGINGThis free-of-charge service is designed for up to 250 virtual machines but may be extended beyond 250 machines for an additional charge. Please contact your Account Manager for details.
ENGAGEMENT TIMESCALE & DELIVERABLES
DAY 2 (Remote)
Creation of a detailed and comprehensive survey report
DAY 1 (Onsite)
Survey planning (special instructions/requirements etc)
Gathering of floor plans
Site attendance to perform survey (duration dependent on
project size)
DAY 3 (Review Call)
Issuing of survey report to customer
Follow up discussion with customer in relation to findings and any action required going
forward
WLS-2017-v1.0DIS
CO
VE
RD
ISC
OV
ER
DIS
CO
VE
R
DIS
CO
VE
RD
ISC
OV
ER
DATA CENTRE LIFECYCLE ASSESSMENT
Do you need help with your future upgrade strategy and budget planning?Do you know which devices are, or are due to become EOL?Are you confident in the ongoing security and performance of your devices?Is your software fully up to date with all bug fixes and feature updates?
All devices within a data centre have a limited lifetime. Aging hardware becomes outdated and less reliable as the traffic requirements of the network grow year on year. Additionally, as manufacturers declare items End of Life, support options start to narrow and disappear, causing challenges for service assurance.
Software carries many of the same challenges and, while often ignored, is constantly evolving with bug fixes and feature updates. End of Life software carries serious security concerns as well as clear support and maintenance implications.
SERVICE DESCRIPTION The data centre lifecycle assessment produces a catalogue of all hardware and software platforms in use (excluding applications) which is then used to compile a full lifecycle analysis detailing replacement timescales, risk of service assurance, security and software defects. If required, the assessment can include an on-site audit to confirm all hardware in use at a specific location. This information can be used for long term budgetary planning for the estate. Depending on the hardware in question, the report would include:
7 The data centre lifecycle assessment identifies both
physical hardware and software risks as well as current performance and development restrictions.
BENEFITS
z Understand which items present a critical risk of failure and should be considered for replacement
z Identify future spend requirements based on announced and projected End of Life mandates
z Identify security or performance risks in older software
z Identify future-proof strategies and inform future product choice based on industry knowledge and EOL patterns to avoid wasted spend and technology lock-in
CUSTOMER PREREQUISITES
z A dedicated project owner prior to the service engagement
z Infrastructure design documents to aid our understand of the estate
z Access to requested output from devices
z Access to technical staff to answer questions and gather information
D
ATA
CA
NT
RE
LIF
EC
YC
LE A
SS
ES
SM
EN
T
z Utilisation analysis z Software status and potential lifetime z A half-day meeting to discuss the detail of z the report and a suitable strategy going forward.
ENGAGEMENT TIMESCALE & DELIVERABLES
z Software remediation actions z End of Life hardware assessment z Recommended upgrade options
DAY 2 (Remote)
Comprehensive report creation
DAY 1 (Onsite)
On-site hardware audit and information gathering with
customer.
DAY 3 (Onsite)
Report delivery
Presentation of findings
(Additional days will be added if required based on number of
devices and sites.)
WLS-2017-v1.0
DIS
CO
VE
RD
ISC
OV
ER
DIS
CO
VE
R
DIS
CO
VE
RD
ISC
OV
ER
8
MIC
RO
SO
FT
SQ
L SE
RV
ER
HE
ALT
H C
HE
CK
S
Our MS SQL server health check fully assesses
the configuration, performance and security of your SQL installation.
BENEFITS
z Maximise SQL server investment, delay expensive upgrades and assist future capacity planning.
z Boost productivity for business users across many critical, line-of-business applications.
z Achieve a complete, holistic view of your SQL server health
z A report outlining current environment and recommendations
CUSTOMER PREREQUISITES Customers will be required to provide:
z A dedicated project owner
z System administrator access to the SQL enterprise manager
z A completed questionnaire
z Access to technical and business users to discuss performance issues
MICROSOFT SQL SERVER HEALTH CHECKSIs your business encountering SQL server performance issues?Are your business applications and reports sluggish and slow?Has your SQL server estate been validated against best practice?
Over time, SQL server workloads increase while inefficient queries and badly coordinated Agent jobs all take their toll. All too often, this leads to catastrophic deadlocks that can cause serious pain for business users trying to do their job.
Our MS SQL server health check fully assesses the configuration, performance and security of your SQL installation. The assessment can be highly customised dependent on the issues being experienced and we can provide further assistance around DR and high availability options if required.
SERVICE DESCRIPTION
CONFIGURATIONA platform review will be carried out to include hardware components and resource allocation, as well as versions of software and patching. In addition we would review SQL server options at server and database level.
WORKLOAD VS PERFORMANCEWe will review what is running on the SQL server and compare findings with expected performance. We will also identify any bottlenecks and review agent-scheduled and top queries and processes as well as checking indexes, cross database/server linkage and other design considerations.
SECURITYSecurity privileges will be checked and advice given on any major risks. A logical review of all administrative users will also be carried out.
BUSINESS CONTINUITYThe backup schedule for both full and log backups will be checked and advice given around restoration time lines and available options for high availability/off site recovery.
MAINTENANCEWe will offer recommendations and implementation. Where approved, we can create maintenance plans that can be scheduled to proactively keep your SQL deployment running smoothly. In addition, as a statement of works, we can look to create indexes/rewrite T-SQL queries etc to further enhance and optimise the SQL (subject to suitable staging resources being available).
ENGAGEMENT TIMESCALE & DELIVERABLESTypically, the MS SQL server health check requires a 3-day engagement. This includes a discussion around any existing problems, an audit of the environment and the production of a report detailing both findings and recommendations.
WLS-2017-v1.0DIS
CO
VE
RD
ISC
OV
ER
DIS
CO
VE
R
DIS
CO
VE
RD
ISC
OV
ER
DATA CENTRE CABLING ASSESSMENT & REMEDIATION
Multiple technical engineers, customers, standards and organic growth of your IT infrastructure can lead to many IT challenges, especially the lack of a fully understood cable and patching management solution. With our Data Centre Cabling Assessment service, we can unravel the cabling chaos and physically replace it with a managed, documented and labelled cabling solution. Poorly cabled racks dramatically increase the risk of extended outage and often increase device failure through overheating resulting from poor air flow.
SERVICE DESCRIPTION Our DC cabling assessment service offers our experts with years of experience in DC solutions to review the existing cabling alongside any current documentation held. They will be able to work with you to define an approach to replace and mitigate the cabling issues. This service will help you understand the risks in your environment and to decide if you wish to mitigate IT risk by engaging us to implement new cabling, top and tail labelling and documentation for each of your racks.
DELIVERABLES
At the audit stage, cabling will be physically tracked and documented to allow you to understand your cabling situation and any exposures which you may have. Ports patched and those which remain available will also be documented providing you with a foundation for future patch management. Should you choose to mitigate your exposure by removing “organic” cabling and replacing with a recommended managed cabling solution, your environment will be re-cabled and labelled, with appropriate length where applicable. Cable will be coloured in cable trays and connected accordingly, in line with acknowledged DC best practices.
ENGAGEMENT TIMESCALESPRESALES
Call to understand the current challenge:
z Device count z Rack count z Images of front and back of racks
It may be deemed necessary to undertake a site audit to determine the number of engineers required to address to your requirements in the timescales needed. A defined SOW will be created to meet your specific requirements.
9 Our Data Centre Cabling Assessment service
can unravel the cabling chaos and physically
replace it with a managed, documented and labelled
cabling solution.
BENEFITSPHYSICAL AUDIT
z Sanity check existing documentation recommendations accordingly
z Provision of updated documentation and a mitigation plan if necessary.
MITIGATION ACTIVITIES
z New Copper & Fibre Installation
z Accurate Cable Supply - Colour, Length.
z Cables Labelled Top & Tail
CUSTOMER PREREQUISITES
z An identified project owner prior to the service engagement to answer the pre-sales questions
z Existing cabling documentation
z Access to the Data Centre for our engineers
z Audit Support
z Change control to have been managed (where necessary)
z Clarity on downtime and acceptable outage timescales defined
D
C C
AB
LIN
G A
SS
ES
SM
EN
T &
RE
ME
DIA
TIO
N
z Current document review z Current perceived issues and risks z Timescales to rectification
WLS-2017-v1.0
DIS
CO
VE
RD
ISC
OV
ER
DIS
CO
VE
R
DIS
CO
VE
RD
ISC
OV
ER
10
SE
CU
RIT
Y P
OS
TU
RE
AS
SE
SS
ME
NT
We provide a detailed review of your network with recommendations to improve the security posture based on the current infrastructure.
BENEFITS
z Ensure best practice configuration
z Achieve better security posture with existing infrastructure
z Identify key areas for cost effective investment
CUSTOMER PREREQUISITES
Full access to configuration files of devices in scope will be required
SECURITY POSTURE ASSESSMENTDo you want an existing or planned deployment reviewed?How many infrastructure devices are in the network, and at how many locations?Are you planning to optimise existing equipment or planning an upgrade?What are your key concerns?
Securing your infrastructure and systems starts with good design and configuration. We can assist in this phase of the security lifecycle by providing network audit, configuration review and design review services. As part of a new project or ongoing maintenance, we can provide expert level consultancy to ensure your network infrastructure is hardened and configured to best practice standards. We provide a detailed review of your network with recommendations to improve the security posture based on the current infrastructure. If requested, we can provide guidance based on hardware and software upgrades as part of the refresh cycle. This important step should be completed before penetration testing is used to test and validate your network defences.
All work undertaken will be performed under strict NDA and is underpinned by our UK ISO 9001:2008 and ISO 27001:2013 certifications.
SERVICE DESCRIPTION
Definition of ObjectivesOn Site customer engagementDesign and configuration review documentationOn site report review
WLS-2017-v1.0DIS
CO
VE
RD
ISC
OV
ER
DIS
CO
VE
R
DIS
CO
VE
RD
ISC
OV
ER
TECHNICAL CONSULTANCY
We understand the importance of offering technical support right from the point of first enquiry. We therefore have a team of expert technical consultants on hand to help answer any queries you may have about the technology you are considering.
With a host of multi-vendor accreditations, our engineers are extremely well positioned to provide balanced expert advice on the right technical solution to meet your specific needs. They provide an accessible and reassuring link between technical information and the real-world problems that you and your organisation face.
Technical consultancy can take many forms including:
NETWORK AUDIT SERVICES PAGE 3
SYSTEM DESIGN & INSTALLATION PLANNING PAGE 16
INSTALLATION & IMPLEMENTATIONS SERVICES PAGE 25
POST-DEPLOYMENT SERVICES PAGE 28
NETWORK HEALTHCHECKS PAGE 33
11 Our multi-vendor accredited engineers can provide
balanced and unbiased expert advice on the right technical
solution to meet your specific needs so you can make
decisions with confidence.
BENEFITS z Gain clarification on any uncertainties
you may have prior to purchase
z Receive advice on the best solution to suit your needs
z Make decisions with full understanding and confidence
z Obtain a recommended product list from our engineers
T
EC
HN
ICA
L C
ON
SU
LTA
NC
Y
If your requirements are not addressed in these descriptions, please contact us for
a consultative discussion.
WLS-2017-v1.0
DIS
CO
VE
RD
ISC
OV
ER
DIS
CO
VE
R
DIS
CO
VE
RD
ISC
OV
ER
12
DE
MO
NS
TR
AT
ION
FAC
ILITIE
SOur multi-vendor
accredited engineers can provide balanced and
unbiased expert advice on the right technical solution
to meet your specific needs so you can make
decisions with confidence.
BENEFITS
z Access the latest technologies from our partners
z Test equipment capability and features before purchase
z Gain hands-on experience, knowledge and understanding of equipment
z Assess the suitability of a solution for your environment
z Compare solutions to ascertain the best fit for your requirements
z Keep up to date with the latest technology trends
DEMONSTRATION FACILITIES
Technology is constantly evolving and, with so many changes taking place at such a fast rate, it can be difficult to know which advances would reap the biggest benefit for your business.
Our state-of-the-art global demo centres are designed to help you maintain a strong understanding of all the latest technology. Fully equipped with the newest product releases from our key partners, the demo labs can be used to create a bespoke environment so you can easily compare products, test their capability and assess their compatibility with your existing environment.
Our facilities offer physical and logical access to the latest Juniper Networks platforms including SRX, vSRX, MX and vMX and can be utilised to provide familiarisation, Proof of concept and assurances to organisations that the interoperability with existing technologies will be maintained.
Featuring the latest technologies from leading vendors including:
Capability to stress test scenarios from layers 1 to 7 with advanced traffic simulators delivering up to 60gb of traffic.
WLS-2017-v1.0DIS
CO
VE
RD
ISC
OV
ER
DIS
CO
VE
R
DIS
CO
VE
RD
ISC
OV
ER
TRADE-IN / BUY BACK
Excess or redundant equipment, whilst no longer of use to you, often works like new and may still hold market value.
We can buy back this surplus equipment, refurbish it and resell it, helping to realise the maximum value for you. We can also fully manage the decommissioning and removal of redundant equipment, timing, where relevant, with the installation of new equipment to minimise business downtime.
CONSIGNMENTS
For organisations with a large excess inventory, we can agree to buy equipment on consignment, offering a profit split upon resale.
For an initial upfront fee, we can take possession of your equipment, environmentally disposing of any items which hold no market value. All remaining kit will be valued, refurbished and sold back into the secondary market. Once sold, we can offer direct payment back to you, or add credit to your account to be used against future purchases.
FAIR MARKET VALUATION
We will provide a detailed report based on secondary market valuations to ensure you get the maximum value for your equipment.
BUY BACK
We can offer a straightforward buy back of your equipment in accordance with the fair market valuation.
TRADE-IN
Trading in existing or surplus network equipment can significantly offset the cost of a new system. We can buy back your equipment in exchange for credit towards new purchases.
13 Ensure you realise maximum value for your excess
equipment with our buy back service. We offer a fair market valuation as well as trade in
and consignment options for a wide range of kit.
BENEFITS z Receive the highest market valuation
for your equipment
z Buy-back, trade-in and consignment options available
z Management of logistics and equipment removal
z Full decommissioning including asset tag removal and factory default restoration
z Eliminate the cost of storing excess assets
z One supplier for installation and decommissioning
T
RA
DE
-IN
/ B
UY
BA
CK
PLANPLAN
PLANPLANPLAPLAPLAN
ANANPLPLPLPLPLANPLAPLA
PLAN
WLS-2017-v1.0PL
AN P
LA
NP
LA
NP
LA
N
PL
AN
PL
AN
PROOF OF CONCEPTWe offers consultative design sessions, access to our Technology Innovation Centre and infrastructure health checks to support your decision-making process but those looking for additional reassurance can benefit from our proof-of-concept service.
Proof of concept (POC) is a physical demonstration of your chosen technology solution. This may require a level of investment or provision of compute and storage on existing infrastructures but, once built, offers a condensed platform against which the business can test.
In some circumstances, it may be able to build a temporary POC within our own demonstration facilities. This will be dependent upon the type of technology and availability, along with a number of other customer-specific factors.
Customers will receive full support from our engineers throughout, allowing for issues or challenges to be discussed and resolved and ensuring you get the most from your POC experience.
This services would be realised in one of our two UK based operations centres depending upon the requirements and the size of the proposed P.O.C.
ENGAGEMENT PROCESS
Overview of requirements Statement of works Technical build and configuration Handover for testing Consultative training and guidance
15
A physical demonstration of your chosen technological
solution for testing and familiarisation prior to
investment.
BENEFITS
z Test equipment and network design before any investment is made
z Bring your own equipment to ensure compatibility with the proposed new system
z Achieve peace of mind that the proposed solution will work in your environment
z Build familiarity, knowledge and understanding of equipment
z Ensure all requirements are fully met and request adjustments where necessary
z Iron out any potential concerns before final solution is implemented
z Ask questions and receive expert advice from our technical engineers
PR
OO
F O
F C
ON
CE
PT
WLS-2017-v1.0
PL
ANP
LA
NP
LA
NP
LA
N
PL
AN
PL
AN
16
SY
ST
EM
DE
SIG
N &
INS
TALLA
TIO
N P
LAN
NIN
G
Our system architects will work with you to design a technical solution that
is fully aligned to your business and budgetary
requirements and overcomes any problems or challenges faced previously.
BENEFITS
z Receive bespoke advice on the best technology to meet your specific requirements
z Benefit from the multi-vendor technical expertise and experience of our team
z Overcome any challenges or problems previously faced
z Receive a suggested architecture as well as a recommended product list to support it
z Understand how different technologies could work together to provide the best solution for your organisation
z Ensure your systems not only meet your current requirements, but accommodate potential evolutionand growth in the future.
SYSTEM DESIGN & INSTALLATION PLANNING
Technical challenges are not uncommon, particularly as the technological landscape continues to evolve. We have the expertise to help you overcome the challenges you face.
With accreditations spanning multiple key vendors and technologies, our technical experts are qualified to provide advice and recommendations across a wide range of disciplines to achieve the desired outcomes for you.
Our engineers aim to provide balanced, practical and realistic advice on your technical infrastructure, helping you indentify blockages and process issues in your network architecture which may be result in deminished performance.
From data centres and networking, to virtualisation, servers and storage, we can design bespoke systems and solutions to meet each and every one of your requirements, solving any problems and challenges you may have faced previously. ENGAGEMENTS
Our technical team will work closely with you to understand your current infrastructure, specific requirements, challenges and desired outcomes.
Our engineers will design a comprehensive system to meet each of your needs, documenting their recommendations along with full explanations to inform your decision-making process.
Where possible, we will accommodate, and make use of, existing infrastructure to support the new system.
The report will also detail the ROI and potential gains of the suggested design.
Our team are always on hand to answer any questions you may have and can even provide proof of concept to you in our dedicated demo lab.
WLS-2017-v1.0PL
AN P
LA
NP
LA
NP
LA
N
PL
AN
PL
AN
17
P
RO
JEC
T S
TAG
E M
AN
AG
EM
EN
TWe can take the
responsibility of project management off
your hands giving you confidence that your new system will delivered on
time and to budget whilst maintaining maximum
business agility.
BENEFITS
z Ensure installation takes place to the exact design specifications
z Ensure all required resources are aligned at the right time to hit targets and avoid unnecessary down time
z Receive reassurance that budgets will be closely managed
z Maintain maximum business agility during installation process
z Receive reassurance that any issues will be resolved efficiently and effectively according to pre-determined procedures
PROJECT STAGE MANAGEMENT
Project management is a vital element to the successful delivery of technical solutions where many elements, stages and processes need to take place within specific timescales for the desired outcome to be achieved.
We can take this responsibility off your hands giving you confidence that your new system will be delivered with minimum hassle to you whilst maintaining your business agility.
Our team follow industry-standard best practices to help manage all necessary actions, align resources and closely monitor timescales and budgets. This means we ensure work remains on track, meeting all agreed parameters.
ENGAGEMENTS
A full implementation plan will be put in place including risk assessment, contingency plans and project controls.
Our logistics team will ensure all equipment arrives in the right place at the right time and engineering resource will be provisioned according to the project plan.Regular progress reviews and updates will be provided throughout implementation.
Any issues will be assessed and escalated as necessary before corrective action is taken.
We will work with your IT department to manage change and control.
Full testing and quality checks will take place to ensure the new system is fully operational, works alongside any existing infrastructure and achieves the agreed goals set out at the beginning of the project.
Any required follow-on support will be agreed upon. And a full project evaluation will take place and we will provide agreed project documentation.
WLS-2017-v1.0
PL
ANP
LA
NP
LA
NP
LA
N
PL
AN
PL
AN
CONSULTATIVE DESIGNInvesting in new technology may feel like a gamble, with questions such as “is this the correct technology for me?” or “will this technology still be valid in 2 years’ time?” keeping you up at night, but these are decisions which every business needs to take to move forwards.
We can alleviate the risk associated with IT change and help you understand the reality of new technologies in relation to your business. Our Technical Consultants can lead you through the decision-making process, beginning with an understanding of your aspirations, budget and current infrastructure over a 3 to 5 year period.
Considering long term requirements is essential in enabling our consultants to understand and ensure that the first phase is suitable to enable the longer term objective. From here, they will architect a solution that delivers on all your technical requirements and prepares your business for the future.
By demonstrating recommended technologies or consultative strategies to you, our Technical Consultants, together with our broader services capabilities, will give you the confidence you need to drive your IT strategy forward.
As part of this engagement, a detailed design document will be completed along with, if required, outline hardware and services pricing to deliver these needs.
18
Expert technological advice and full solution design to deliver on your technical
requirements and drive your IT strategy forwards.
DISCUSS YOUR REQUIREMENTS Get in touch to discuss your design requirements. Please consider the following questions in order to help our engineers determine the approach, size and scope of your project.
z Which layer of technology is under discussion?
z How many locations and where? Installation services
z When do you envisage this work taking place?
z What are your business drivers / challenges?
z Are you removing legacy devices as part of this project?
z Do you have a current preferred technology or solution?
CO
NS
ULTA
TIV
E D
ES
IGN
DEPLOY
DEPLOY
DEPLOY
DEPLOYDEPLOY
DEPLOY
DDEDE DEPLOYPLOYPLOYDEPLOY DEPLOY
WLS-2017-v1.0
DE
PLO
YD
EP
LOY
DE
PLO
YD
EP
LOY
DE
PLO
Y
DEPLOY
DEPLOY
DEPLOY
DEPLOYDEPLOY
DEPLOY
DDEDE DEPLOYPLOYPLOYDEPLOY
20
PR
E-C
ON
FIG
UR
AT
ION
Our pre-configuration services ensure your exact
configuration requirements, including upgrades,
software and memory, are met prior to equipment
dispatch, allowing for easy onsite installation.
BENEFITS
Pre-configuring equipment with the necessary upgrades, software versions and memory can dramatically reduce installation time and mishaps during large-scale rollouts.
z Minimise the risk of DOA equipment
z Reduce shipping costs
z Asset tag equipment
z Apply configuration parameters
PRE-CONFIGURATION
A large-scale rollout of data communications equipment to multiple locations takes a huge amount of planning and resource. Ensuring all equipment arrives fully configured with the correct software versions, in the right locations, within the tight timescales assigned is no small feat.
Our pre-configuration services ensure your exact configuration requirements are met prior to equipment dispatch. From upgrading memory or flash, through to applying configuration files, our team of highly trained and experienced engineers can ensure that all your devices arrive at the correct locations ready to be installed.
PRE-CONFIGURATION SERVICES
SYSTEM SOFTWARE UPGRADESWe can install additional memory or enhanced system software. PRE-BUILD EQUIPMENTWe can install modules and interface cards to ensure compatibility with system software and will match any build instructions that you may supply. APPLYING CONFIGURATION Our technicians can load your defined configuration files onto any equipment we supply meaning, in the case of a multi-site rollout, we can deliver direct to each location, simplifying the process. TESTINGWe can test all equipment eliminating the possibility of DOA type failures. ASSET TAGGING Asset tagging can be performed to ensure easy identification and inventory control. All information regarding tags and serial numbers will then be passed to you. IMAGING We can create a virtual copy of a hardware device so that an exact replica can be installed onto another device at any time ensuring the same software and operating systems will be in place.
BESPOKE NEEDS Additional bespoke needs can be addressed at this stage, contact us to discuss your requirements and our ability to fulfil them.
WLS-2017-v1.0
DE
PLO
YD
EP
LOY
DE
PLO
YD
EP
LOY
DE
PLO
Y
21 PRE-STAGINGNetwork installation can be a time consuming and costly process. Pre-staging allows for networks to be built and configured in a safe and isolated environment where prescribed and customer remote connected tests can be carried out prior to installation. This means faults can be eliminated, customisations implemented and experience gained, reducing installation time on site.
With the flexibility to try different physical layouts, software configurations, stress testing and failure scenarios, customers are able to mitigate risk before the network goes live.
We can also provide dedicated technical support to supplement your engineers or to help you build your configurations.
PRE-STAGING SERVICES
FAILURE AND STRESS TESTINGWe have dedicated network testers in-house that can be used to deliver traffic load and high levels of routing information into the test network to see how it performs under extreme or unfavourable conditions which may occur as a result of heavy network traffic, process loading, under-clocking, over-clocking and maximum requests for resource utilisation.
CAPACITY PLANNINGWe can test the maximum capacity of your network system to enable you to plan for the changing demands of your organisation.
ENGINEER TRAININGOur pre-staging centre offers a safe, hands-on training environment for engineers and allows them to become familiar with the products before the system is rolled out. INTEROPERABILITY TESTINGWe can provide access to additional network hardware so you can see how your new infrastructure operates alongside more legacy equipment.
CONTINGENCY PLANNING We can introduce faults and failures into the system. Whilst these would hopefully never be seen in the live environment, testing them in the pre-staging environment means contingency plans can be put in place. VIRTUAL SERVER ENVIRONMENTVMware can be provided allowing you to use images of your own servers to see how they perform within the new network.
Our dedicated pre-staging facility allows us to build and
test customer networks in a safe environment prior to installation, eliminating any
faults and providing technical support before the system
goes live.
BENEFITS z Pre-build and test networks prior to
installation
z Full testing of proposed network designs
z Sandbox environment to test ‘what if’ scenarios and performance under load
z Refine configurations before the network goes live when they become harder to change
z A safe and hands-on environment for engineer training
z Pre-configure equipment
z Reduce onsite installation time
P
RE
-STA
GIN
G
WLS-2017-v1.0
DE
PLO
YD
EP
LOY
DE
PLO
YD
EP
LOY
DE
PLO
Y
VIRTUAL WAREHOUSINGRunning your own storage facility is an expensive, and sometimes challenging, undertaking. We have access to two large, state-of-the-art warehouse facilities and over 1800 bonded warehouse locations globally, so it makes sense for us to share this space with customers who need it. We can hold stocks of your equipment in a secure environment ready to ship, when required, to meet your tight deadlines.
Not only does this approach reduce your overheads, it minimises the lead time required for new equipment compared with vendor-direct orders.
Furthermore, we can augment this service with our pre-configuration and logistics services to ensure that your equipment arrives ready to use, on time and within budget.
Alternatively, we can act as the logistics arm of your business and ‘blank’ ship equipment direct to your customers saving you time and money.
TYPICAL USECASE
Hardware Servcies can build a bespoke end to end warehousing and logistics solution, encompassing our advanced value added service of preconfiguration. Your standardised site suite of IT equipment can be stored, then when required, picked, tested, configured and delivered to site for installation with just 24hrs notice.
ENGAGEMENT
We work with you to define a schedule of equipment requirements.
We order equipment from the manufacturer based on this schedule and hold stock on your behalf.
If required, each piece of equipment can be tested prior to delivery. We can also add asset tags, record all required information and run pre-configuration.
Our logistics team will ship directly to your required locations in accordance with your timescales
22
We can hold stocks of your equipment in a secure
environment and ship to your locations as required to meet your tight deadlines, reducing
both overheads and lead times.
BENEFITS z Grow your stock profile not your costs
z Reduce your overall costs through on-demand OPEX-based storage
z Consolidate CAPEX & facilitate budget management
z Reduce capacity and storage issues
z Full testing available to eliminate costly onsite DOAs
VIR
TU
AL W
AR
EH
OU
SIN
G
WLS-2017-v1.0
DE
PLO
YD
EP
LOY
DE
PLO
YD
EP
LOY
DE
PLO
Y
23
GLO
BA
L LO
GIS
TIC
SISO security and quality
certified, with vast experience in global
shipping, we ensure your equipment is delivered
when and where required, to meet your tight
deadlines.
BENEFITS
z Pre-configuration and testing
z Drop shipment
z Same-day delivery within the UK and some European destinations
z Next-day delivery to UK and most of Europe with express service to the rest of the world
z Timed services & Saturday delivery
z Tracking and proof of delivery
z Customs and export license services
z Country-specific documentation
GLOBAL LOGISTICS
A strong and reliable global logistics operation is vital to ensure we can meet tight deadlines and assure our customers that equipment will be delivered when and where required.
We ship thousands of consignments a month to over 200 countries and territories from our high-capacity warehouse. We have vast experience of global shipping and the ever-changing import and export regulations of different countries.
ISO9001:2015 and ISO27001:2013 accredited, we use the latest supply-chain technology and personally dispatches all orders from its warehouse, most of which can be supplied to you the next day.
z Fully compliant with all governance legislation z Ability to ship to over 140 countries z Multi-carrier distribution network z Our own transport infrastructure for emergency next-day UK shipments z ISO security & quality certified
IOR / EOR SERVICES
In the vast majority of countries throughout the world, it is paramount that you have a fiscal presence in order to import goods. Hardware Services utilises its partner base to assist companies that do not have the relevant corporate presence, using an importer of record to clear the goods on their behalf. The appointed importer of record will:
z Act as importer for customs and taxation declaration at time of import. z Be responsible to Customs, Tax and other regulatory authorities. z Apply for necessary import licenses or permits. z Maintain any records for the minimum duration required under local law. z Complete all filing requirements associated with the payment of duties and taxes.
Title of the goods will always remain with the client. The customer will only need to deal direct with Hardware Services who will handle all necessary in country contact. Use of this service will:
z Simplify the clearance of shipments. z Remove the cost of establishing in country legal entities from the client. z Reduce the client’s exposure to corporate taxes. z Minimises risk of goods being held by customs. z IOR provider will take responsibility for all HMRC interaction.
WLS-2017-v1.0
DE
PLO
YD
EP
LOY
DE
PLO
YD
EP
LOY
DE
PLO
Y
CPE ROLLOUT
Large-scale installations are a time-consuming activity, particularly across multiple sites, locations and countries. We can manage the process for you, meeting your exact timescales whilst handling all the challenges of worldwide import and export.
We understand that local IT teams often cannot deliver infrastructure change at the rate required by your business. Our unique service combinations can significantly accelerate your return on investment by delivering fast and reliable equipment roll-outs across the full technological landscape.
At first glance an installation may appear to be a straightforward rack, stack and connect activity but in fact, a smooth delivery can be a lot more complex. Our pre-configuration services ensure all devices are configured and fully functional prior to shipment, minimising DOAs and installation time on site. Add to this our worldwide shipping, import and export capabilities, along with our post-installation consultancy and implementation services, and the value of dealing with a skilled service provider becomes fully apparent.
With our experience in managing these projects we can advise you as part of the process on best practice, risk mitigation and expedite your roll out as a result.
ENGAGEMENT PROCESS
Overview of requirements Statement of works Creation and agreement of project roll-out plan Pre-staging services (if required) On-site project delivery Handover and implementation sign-off (on a site by site basis)
24
Fast and reliable management of equipment roll-outs and installations,
meeting your timescales and handling all the challenges of
global logistics.
BENEFITS
z Devices tested prior to delivery
z Latest software applied
z Unique configurations added
z Reduce and simplify onsite installation resources
z Unique out of the box solution
CP
E R
OLLO
UT
WLS-2017-v1.0
DE
PLO
YD
EP
LOY
DE
PLO
YD
EP
LOY
DE
PLO
Y
25
IMP
LEM
EN
TAT
ION
& IN
STA
LLA
TIO
N S
ER
VIC
ES
Fast and reliable management of
equipment roll-outs and installations, meeting your
timescales and handling all the challenges of global
logistics.
BENEFITS
z Extra support for your in-house teams, keeping installation times to a minimum
z Minimal downtime for your business operations
z Ensure network stability with the correct infrastructure solution
z Full documentation means details of your system can easily be passed to new staff providing them with a full understanding of its configuration
z Well-structured system installs should easily meet new demands, grow with your business and allow for new technology updates in the future
IMPLEMENTATION & INSTALLATION SERVICES
Installing new systems can be complex, time consuming and use a large amount of resource. Our skilled technicians are on hand to help you configure and install your new equipment and ensure all work is fully documented to aid your team in the future.
We can tailor our installation services to suit you. Whether you need a few extra hands to assist your in-house team or are looking for a complete turnkey solution, we can provide a service to help.
By combining our implementation services with our purpose-built, onsite pre-staging services, we can virtually eradicate onsite configuration errors and device failures, further minimising project deployment timelines.
Our technicians are highly certified across multiple vendors so are well positioned to tackle any challenges that may arise and pass on technical expertise about your new system to your in-house team
All engineering works are quality assured - UK ISO 9001:2008 and ISO 27001:2013 certifications underpin our commitment to service excellence so all installations meet our high quality standards
ENGAGEMENT PROCESS
We can ensure your exact equipment configuration requirements are met ready for installation and implementation. We can provide traditional ‘rack and stack’ services to take the burden of deploying equipment from your already over-stretched technical teams.
We have many years of experience in providing certified structured cabling for many of our customers. We can install both fibre and copper cabling in even the most challenging environments.
We record details of what’s been set up, how it’s been wired together and how it’s been configured in order to future-proof your system against potential staff changes or uncertainties.
WLS-2017-v1.0
DE
PLO
YD
EP
LOY
DE
PLO
YD
EP
LOY
DE
PLO
Y
26
PA
RT
NE
R S
UP
PO
RT
SE
RV
ICE
S
We provide a single source of multi-vendor network
support with just one number to call to reach
our skilled and accredited technicians 24 hours per
day, every day.
BENEFITS
z One contract for your whole network, independent of manufacturer, location, SLA or term
z Vendor-approved IT support
z Pro-rate additions to your contract to maintain one single renewal date
z One number to call for all of your network support needs
z Bring multiple disparate IT support contracts from different manufacturers into one single agreement
z Multi-vendor expertise to ensure interoperability and advice across your whole network
z Close partnership with vendor for escalation of faults if required
z Online portal for management of all assets, contracts, support queries, renewals and feedback.
PARTNER SUPPORT SERVICES
Our partner IT support services provide a single source of multi-vendor network support with just one number to call to reach skilled, knowledgeable and accredited technicians 24 hours per day, every day. Our technicians can be there to assist you in as little as 4 hours, giving you the reassurance that any problems will be resolved quickly and effectively.
Working with Juniper PSS Support Specialists, we provide a wide range of technical services and different levels of IT support depending on how critical the equipment is to your business.
MIGRATION SUPPORT SERVICES
End-of-life (EOL) or end-of-support (EOS) equipment still requires support to ensure any problems with your systems can be resolved quickly, minimising downtime.
We offer a highly cost-effective and flexible support solution for this equipment with different levels of cover, dependent on your requirements. Our SLAs range from 4 hours to next day, giving you the reassurance that your business operations won’t be limited for long. Furthermore, all equipment can be supported under one contract, regardless of location, SLA or vendor.
ENGAGEMENT PROCESS
We have a team of highly-skilled engineers with many years of experience and accreditations from all the major manufacturers. Working with Juniper Partner Advantage Support Services Specialists enabling us to deliver Juniper-approved level 1 and 2 technical IT support with escalation to ‘A’ level Juniper TAC for level 3 parts replacement.
Our helpdesk is the first port of call for any support you need. We will begin by taking your details and an overview of the fault before raising a service request.
An engineer will be in touch with you to troubleshoot the fault and arrange for any necessary replacement equipment to be shipped to your location.
We own millions of pounds worth of spares within strategic locations throughout the UK, Europe, North America, South Africa and parts of Asia, ready to ship when needed to replace faulty equipment as soon as possible.
If your contract includes the engineer-onsite option, an engineer will be dispatched to your location to replace the faulty equipment.
WLS-2017-v1.0
DE
PLO
YD
EP
LOY
DE
PLO
YD
EP
LOY
DE
PLO
Y
POST DEPLOYMENT SERVICESOnce your equipment has been installed, we can provide an on-demand engineer support service to assist you in the event of any problems, or to provide additional resource when required. Our technicians are highly certified and have many years of experience in identifying system faults, giving you the reassurance that any problems will be resolved quickly and effectively by someone who knows your system.
ENGAGEMENT PROCESS
We have a team of highly-skilled engineers with many years of experience across a wide range of technologies from networks and data centre to servers, storage and security. We also hold accreditations across all the major manufacturers so are well placed to provide support to you and your team.
Our helpdesk is the first port of call for any support you need. We will begin by taking your details and an overview of your requirements.
We will provide a full statement of work defining required levels of engagement, service inclusions, exclusions and responsibilities.
An engineer will be dispatched to your location to complete the required work.
27We can provide on-demand,
multi-vendor accredited, engineer support to assist you in the event of any problems, or to provide additional skills or resource to augment your
team as required.
BENEFITS
z Expert and certified support when extra resource is required
z Augment your existing IT team with our engineers when holiday cover is required
z Bridge any gaps in your existing skill set, as and when required
z Resolve issues efficiently
z Minimise business downtime
z Test any enhancements in our proof-of-concept facility
PO
ST
DE
PLO
YM
EN
T S
ER
VIC
ES
WLS-2017-v1.0
DE
PLO
YD
EP
LOY
DE
PLO
YD
EP
LOY
DE
PLO
Y
28
RE
VE
RS
E LO
GIS
TIC
S
Our decommissioning service ensures security for your sensitive data, asset
tag removal and restoration to factory defaults whilst
also managing the logistics of equipment removal.
BENEFITS
z One supplier for installation and network decommissioning
z Asset tag removal and factory default restoration
z Security for sensitive data
z Full traceability and Certificate of Data Destruction
z Equipment removed directly from your locations
z Equipment transported to your chosen destination or to our warehouse
z Minimise business disruption
z Receive money for reusable equipment through our buyback service
z Recycling and environmental disposal options available
REVERSE LOGISTICS
Investing in new IT equipment should be a positive step forwards but network decommissioning and disposal of redundant equipment can add a difficult step to the process.
The implications of security lapses in the decommissioning process are severe. Items of networking kit bought second-hand have been known to grant unauthorised access to all kinds of confidential information because they have not been properly wiped.
Our engineers can decommission equipment, including full data destruction, at your site and arrange shipping to your designated location, or to our warehouse for assessment. Furthermore, we can seamlessly time the installation of new equipment with the removal of old systems in order to minimise down time.
ENGAGEMENT PROCESS
HARD DRIVE DESTRUCTIONWe offer fully certified, CESG approved data and hard drive destruction services using a number of advanced techniques, dependent on the sensitivity of the data in question. Services include on-site hard drive destruction, de-installation and data wiping. Full traceability and a Certificate of Data Destruction will also be provided for each collection to guarantee that all relevant compliance has been adhered to. BUY BACKWe can buy back the equipment according to our highest market valuation ensuring you recover maximum value.
TRADE-INOffset the cost of your new equipment by trading in your old kit.
REFURBISHMENTWe can refurbish the decommissioned equipment ready for you to redeploy in another location. Refurbished equipment comes with a one year warranty and can be supported via our third party support services.
WEEE DISPOSALWe can dispose of equipment that no longer has a market value according to environmental WEEE guidelines.
WLS-2017-v1.0
DE
PLO
YD
EP
LOY
DE
PLO
YD
EP
LOY
DE
PLO
Y
WEEE / SECURE DISPOSALWe take recycling and disposal of electrical equipment very seriously. All of our processes follow stringent environmental regulations ensuring legal and environmental compliance at all times, so you can be sure of where your waste is going.
We can collect equipment directly from your own premises, managing all logistical elements for you. Combining with our decommissioning services, we can also ensure complete data security so you can rely on a straightforward but comprehensive service.
ENGAGEMENT PROCESS
We are registered to handle all Cat. 3 & Cat. 11 WEEE. This means we can recycle/ dispose of all IT and communications equipment and hazardous materials such as monitors and other displays using a range of recognised partners.
All kit deemed as WEEE (Waste Electrical and Electronic Equipment) will be collected from your own premises and disposed of/ recycled using accredited third party waste and recycling partners. We are a licensed waste carrier and will supply you with a waste transfer note as our duty of care for your equipment.
All equipment collected will be fully decommissioned, cleared and restored to factory defaults, ensuring security for sensitive data.
We offer fully certified, CESG approved data destruction services using a number of advanced techniques, dependent on the sensitivity of the data in question. Services include on-site hard drive destruction, de-installation and data wiping. Full traceability and a Certificate of Data Destruction will also be provided for each collection to guarantee that all relevant compliance has been adhered to.
29 Following stringent environmental and legal
regulations, we ensure equipment is disposed of in accordance with European
WEEE guidelines and provide a certificate of destruction
accordingly.
BENEFITS
z Equipment disposal to European WEEE guidelines
z Environmentally responsible
z Management of logistics
z Full data destruction
z Certificate of Data Destruction
z One supplier for installation and disposal
z Full decommissioning
z Security for sensitive data
W
EE
E /
SE
CU
RE
DIS
PO
SA
L
ENHANCE
ENHANCE
ENHANCEENHANCEENHANCE
ENHANCEENHANCE
ENHANCE
ENHENHENHANCE
ENHANCE
EN
HA
NC
E
WLS-2017-v1.0
EN
HA
NC
EE
NH
AN
CE
EN
HA
NC
EE
NH
AN
CE
TRAININGInvesting in new technology is a necessary activity for all businesses but considerations should not stop at vendor choice and performance.
Training your team in new technologies is essential to maximising your return on investment. Educating your technical teams to better understand the new systems and their operation enables them to be more effective, more quickly and to deliver the expected level of technical competence.
Failure to address the technical ability within your business can impact job satisfaction, system performance and business agility, whereas well-trained teams are fully equipped to operate at a high and often improved level of performance.
ENGAGEMENT PROCESS
ON-SITE CLASSES AND TESTINGWe can deliver certified training on-site at your premises to save you travel time and subsistence expenses. Typically we train between 4 and 12 delegates at a time and use remote labs for practical sessions.
We can also arrange a mobile authorised Pearson VUE test centre to come to your premises to test a number of delegates. We can test up to six people at a time and organize all of the test vouchers too. This service is especially attractive when scheduled at the end of an on site course as it improves pass rates.
GAP ANALYSISWorking with your technical staff, we can produce a ‘gap analysis’ to identify what training is required and propose a range of solutions.
CUSTOM TRAINING COURSESWe can adopt a completely modular approach to certified training so that you can pick and mix the topics that are relevant to you and your team and create your own bespoke training course to address your specific skills gap.
We can also produce tailored workshops based around the equipment you purchase from us to ensure your engineers are fully up to speed on all new systems.
31
Certified and bespoke training on new technologies to ensure
full technical competence in your team and maximum return on your investment
BENEFITS
z Keep staff up to date with the latest technological developments that may help your business
z Ensure your technical team are confident managing any new equipment you install
z Save on expensive engineer costs by ensuring your internal team are fully equipped to handle any small problems in your system
T
RA
ININ
G
WLS-2017-v1.0
EN
HA
NC
EE
NH
AN
CE
EN
HA
NC
E
EN
HA
NC
EE
NH
AN
CE
32
NE
TW
OR
K H
EA
LTH
CH
EC
KOur experienced technical
experts can conduct a thorough examination of your systems, identifying any existing issues and
advising on ways to overcome them to ensure they perform at their best.
BENEFITS
z Improve network performance and availability
z Increase user productivity and satisfaction
z Reduce network outages
z Optimise your IT investment
z Plan your future more effectively
z Reduce costly errors in your network configuration
NETWORK HEALTHCHECK
Periodically assessing the health and efficiency of your network is important to ensure your network is still performing at its best and providing maximum value for your business.Our technical experts have years of experience in troubleshooting network problems and can conduct a thorough examination of your systems, identifying any existing issues and advising on ways to overcome them.
ENGAGEMENT PROCESS
REVIEW
z Location of logical/physical network inconsistencies
z Analysis of IP configuration
z Review of firewall configuration and any security weaknesses
z Detection of any network errors
z Identification of broadcast errors
z Identification of any badly configured equipment
z Detection of any particular drains on network capacity
REPORT
z A report detailing any network, security or traffic problems
z Information for troubleshooting or trend analysis
z Recommendations for network optimisation and future growth
APPENDICIES1.0 END USER COMPUTE / DESKTOP VIRTUALISATION ASSESSMENT PREREQUISITES
DATABASEThe database server should be configured and communicating on the network. For environments where we are monitoring 2000 end points or less, we can use the bundled SQL Express.
Where more than 2000 end points are to be monitored, Microsoft SQL Server 2008 or newer should be installed prior to the SysTrack install appointment. In SQL TCP should be enabled. Both Windows & SQL authentication are required. The SysTrack database should be created and the recovery model set to ‘Simple’. In order to use the SysTrack reporting tools (such as SysTrack Dashboard) and SQL Server Reporting Services reports, a Reporting User Account needs to be set up. This should be a Windows domain account with database owner permissions (not a SQL or SA account). Password policy for the domain user account must be disabled so that the password does not change and will never expire. If monitoring non-persistent pooled desktop installations, a full install of Microsoft SQL Server is required, regardless of the number of end points to be monitored.
SYSTRACK MASTER SERVERThe server should be configured, communicating on the network and able to communicate with the database server. The server CANNOT be a domain controller. In SQL TCP should be enabled.
The server should be Microsoft Windows Server 2008 Service Pack 2 (64-bit), Microsoft Windows Server 2008 R2 Service Pack 1, Microsoft Windows Server 2012, Microsoft Windows Server 2012 R2 or greater.
The server should be pre-installed with:
z Microsoft .NET Framework 3.5 SP1 z Silverlight 5.0 z Microsoft .NET Framework 4.0 (Full) z Microsoft .NET 4.6
z AppFabric 1.1 for Windows Server 64-bit
The server MUST NOT have IIS installed.
The SysTrack installation package should be downloaded, unzipped and placed on the Master System (download details will be sent with the license key prior to the install date).
The license key should be available (this will be sent prior to the install date)
The Local Administrator account needs to install the software The Master System should be verified as in the same domain as the Child Systems, or that 2-way trust exists between the master and child domains. CHILD SYSTEMSChild Systems should be Microsoft Windows XP Service Pack 3 or later, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012 or Windows Server 2012 R2.
File and printer sharing must be enabled on each Child System and a user account credential defined with proper rights in order for the agent to be installed on the Child System.
When Symantec Anti-Virus exists on the Child System, file and printer sharing must be enabled in the anti-virus application. If the Child Systems do not have the same domain as the Master System, a two way trust must exist. Once the SysTrack Agent is installed, it will automatically add rules for TCP/UDP port 57632 to the windows firewall on the child system. If a different firewall is used, the customer is responsible for adding an exception for TCP/UDP port 57632, once installation is completed, so the SysTrack Tools can connect to the child systems.
PORTSThe following ports are required and should not be blocked. Master System
57630 TCP In/Out 57632 TCP In/Out57632 UDP In57633 TCP In57634 TCP In/Out
Child System
57630 TCP Out57631 TCP In/Out57632 TCP In/Out57632 UDP Out
