1. A Limited Liabilities Company Information Technology
SolutionsProvider -Computer Consulting & Network Support Staten
Island, NY - 917.520.9986 [email protected]
-www.planetworking.net Registered Member ofMicrosoft Partner
Program ID #1787733 Page 1 of 11 Contract-Proposal-Quote July 21,
2015 Name: Company: Address: Telephone: Email: Website: This
documentis intended as a contractthat willprovide youwith
informationnecessary to facilitate the design, upgrading,
implementation, and supportofany computer(s) and/ornetwork
infrastructure & equipmentincluded herein forthe
above-mentioned company.Please read this document carefully
anddonothesitate to contactus withany questions youmayhave. All
information and prices within thisdocument are NOTsubject to
change. They arebased on competitive ratesfor support inthe
InformationTechnology businessand/or costsofpurchasing, shipping,
handling,testing, and deployment. A quote can besubmitted to you
for review which will includethesecharges and
consulting/installationfees. All hardware/softwarepurchasesare
required to bepre-paid in full,those costswill ultimately be
deducted from theoverall cost of the solution provided to you
whereyou will beresponsible for payment ofbalancewithin 5
businessdays time stamped on thefinal invoiceissued. A minimum
ofhalfthegrand total is required to bepaidupfront prior toany work
started. Allcustomers acceptingcontracts must submit thefirst
payment to bereceived upon signing. IMPORTANT DISCLAIMERS Internet
Gateway Security isavery importantissue withbusinesses. It
isusually not considered to bean imperativedecisionon thepart ofthe
company; however, case studiesofcompanieslosing dataor confidential
information stolen have shownthat their security wasnot taken
seriously enough to invest ina secure and reliableproduct.
PLANETWORKING.NETstrongly urgesall itscustomersthat you go with
aproduct that isscalable and upgradeableto your office needs,
asolution that isnot based on consumer productssold in typical
electronicstores(productsdesigned for home/homeoffice use).
Firewall seriesare among the top 10 security productson the market
today at competitive prices. They design robust firewall
appliancesthat protect your businessagainst hackers, maliciousDoS
(Denial ofService)attacks, and employ state-of-the-art intrusion
preventionwhilefrequently being updated and performing at
todaysfast Ethernet speeds. Of course, with firewall security and
virusprotection, no guaranteed attack-proofsolution exists;
however, thebest plan isto provide you with pro-active tools and
support that with routineupdating and upgrading will maintain the
levelofsecurity and stability you can depend on. PLANETWORKING
.NETis not responsible for any hacks, denial ofservices, viruses,
or any other attacks that may enter and infector do damage to
dataand/or hardware. This responsibility reliessolely on
themanufacturer and vendor oftheproduct putinto placeto detect,
prevent, and resolvesuch cases. Other very important pieces of
technology that westrongly encourage our customersto invest inare
Power Protection (Uninterruptable Power Supply)and NAS (Network
Attached Storage). These devicesprotect theequipmentfrom
powerissuesand maintain data backupsolutionsfor disaster recovery
needs. If any ofthework scopewithin this contract involves
workingwith Internet ServiceProviders (ISP) deploying their
equipment and activating services onsite please beadvised that
Planetworking.net andAnthony C. Malito willnot beresponsible for
any orders for serviceinstalls, activation, modifications nor for
any costs involved, wewill not manageany ofthe account holders
information,any contracts held withan ISP is thesoleresponsibility
oftheclient andshould beassigned to a staffed employee to
bethecontact person with that ISP, any connectivity issues
involving theISP (oncedetermined by ourtroubleshooting) should be
managed by that staffed employeeand they will beresponsiblefor
calling theISP Help Center toreport and request assistance.
Wearenot responsible noris it implied that wewill maintainor
support any ISP equipment,services, or connectivity onsite and
wewill not be held accountable for any downtimeor outages sustained
thereof.
2. A Limited Liabilities Company Information Technology
SolutionsProvider -Computer Consulting & Network Support Staten
Island, NY - 917.520.9986 [email protected]
-www.planetworking.net Registered Member ofMicrosoft Partner
Program ID #1787733 Page 2 of 11 The equipment,
hardware/software,and infrastructuresupport that weproposeand
recommendare based on past successful implementation and tests
proven to offer the mostsecureandstable environmentavailabletodayby
companies throughout thetechnology industry.
Ofcourse,theultimatedecision topurchaseand support willrely on
youto determine after any recommendations aremade. The fees
describedherein this proposalare NOTsubjectto change unless certain
agreements havebeen reached by both parties.
ThedismissalofPLANETWORKING .NETTechnology Consultant fromthis
binding contract canonlybe based on his failure toprovide the
serviceand supportthat is agreedupon within this contract, and must
besubmitted inwriting with details. This documentwill detail
thelevelofsupport and responsibility
thatPLANETWORKING.NETwillhavein providing you withserviceand
supportfor all your technology needs upon agreement and acceptance.
Itwill actas a binding contractbetween both parties.
Thescopeofcoverageand responsibilities agreed upon canbe adjustedto
fit your needs moreproductively andaffordably. If you understand
andagreeto theseterms your signature is required on thelast
pageofthis document. Pleasesign it andreturn tomeonly thelast
pageand be sureto keep a copy for your records. SUMMARY
Briefdescriptions of theitems that willbesupported under this
contract within thepreferred package: All itemslistedhere willbe
installed and supported by Planetworking .NET Firewall/Router/VPN
and/or Wireless device(s) Any network switch hardware Any server
system Any backup and UPS systems Any workstations & laptops
Any printer or other hardwareperipherals installed Any
applications/software (notresponsible for customdevelopedproducts)
Any wiring installed atthesites undercontract coverage This
completepackagewhich includes delivery, installation, testing, and
trainingis offered at a total cost of$x,xxx. A minimumdepositof$
x,xxx must beissued to PLANETWORKING .NET prior to any orders being
placed orwork initiated. Theremainingbalancewill beinvoiced at
theend oftheimplementation and payment duewithin 5 business days.
This contract is offered to you at a feeof$xxx per month for a
block of x hours. Visits to all locations covered will
bedoneroutinely on Thursday & Friday ofeach week, ofcoursein
theevent ofan emergency on any other day and timeoftheweek will
behandled atno additional charge. All phoneand remotesupport are
free for all contractclients. This contractwill
beactivestartingJanuary 20xx. Pleasenoteat theend ofthis
proposal/quotePLANETWORKING.NEToffers monthly support
packages.
3. A Limited Liabilities Company Information Technology
SolutionsProvider -Computer Consulting & Network Support Staten
Island, NY - 917.520.9986 [email protected]
-www.planetworking.net Registered Member ofMicrosoft Partner
Program ID #1787733 Page 3 of 11 Server Support PLANETWORKING
.NETUSES AND RECOMMENDS DELL POWEREDGE SERIES RACK-MOUNTED and/or
TOWER SERVERS Support ofall File Serverswithin thenetwork
infrastructurewill beincluded,thiswillinvolve thefollowing: 1-
ProcessorPerformancewithin designspecifications bythemanufacturer
2- Motherboard Stability within designspecifications
bythemanufacturer 3- Hard DriveIntegrity withindesign
specifications by themanufacturer 4- Operating Systemrunning on the
server(s) suchas MicrosoftWindows Server
2008/2012withinrecommendedconfigurations by the software developer
5- Connectivity throughdeployed network,in this case bothEthernet
10/100/1000Mbps (RJ-45 / Cat5e wiring) and Wireless 802.11N Access
Points within design specifications by themanufacturer 6- Backup
Solution ifexisting withinthesystemfor Disaster Recovery
inaccordancewiththeCompanys needs 7- UPS (Un-interruptible Power
Supply) in usewithindesign specifications by the manufacturer 8-
File ServerSecurity andManagement/UserAccountRights as instructed
byExecutiveDept. PLANETWORKING .NET willwork with3rd party vendors
andmanufacturers for support whenneeded.They willberesponsiblefor
any failureofserver hardware/softwarethat sustains considerable
downtime.Please keep a recordofallpurchases, warranties, andsupport
contact for allhardware/software onthe network. PLANETWORKING
.NETUSES AND RECOMMENDS MICROSOFTWINDOWS SERVER 2012 *Planetworking
.NETwill bedeployingand supportingnew server(s)at this location.
Desktop/Workstation &Laptop/Notebook Support PLANETWORKING
.NETUSES AND RECOMMENDS ALL ALIENWARE, ACER, ASUS, APPLE, &
LENOVOWORKSTATIONS & LAPTOPS Support ofall Desktop/Workstation
& Laptop/Notebooksdeployed to staffwithin the network
infrastructurewill beincluded,which willinvolve: 1-
ProcessorPerformancewithin designspecifications bythemanufacturer
2- Motherboard Stability within designspecifications
bythemanufacturer 3- Hard DriveIntegrity withindesign
specifications by themanufacturer 4- Operating Systemrunning on the
workstation(s) such as Microsoft Windows 7 Ultimate64bitwithin
recommended configurations by the software developer 5-
Applications and Software installed that is required for the
business (this willnotincludeany installedor downloaded appl
ications that the user has added) withinrecommendedconfigurations
by the software developer 6- Connectivity throughdeployed
network,in this case bothEthernet 10/100/1000Mbps (RJ-45 / Cat5e
wiring) and Wireless 802.11N Adapters within design specifications
by themanufacturer PLANETWORKING .NET willwork with3rd party
vendors andmanufacturers for support whenneeded.They
willberesponsiblefor any failureofserver hardware/softwarethat
sustains considerable downtime.Please keep a recordofallpurchases,
warranties, andsupport contact for allhardware/software onthe
network. PLANETWORKING .NETis not responsiblefor any
wearandtearofequipment dueto usage andhabits ofthe staffthat itis
assigned to. PLANETWORKING .NETUSES AND RECOMMENDS MICROSOFTWINDOWS
7 ULTIMATE64bitEdition Operating System *Planetworking .NETwill
bedeployingand supportingworkstation(s)at this location.
4. A Limited Liabilities Company Information Technology
SolutionsProvider -Computer Consulting & Network Support Staten
Island, NY - 917.520.9986 [email protected]
-www.planetworking.net Registered Member ofMicrosoft Partner
Program ID #1787733 Page 4 of 11 Network Support PLANETWORKING
.NETUSES AND RECOMMENDS CISCORVS SERIES, NETGEAR PROSAFESERIES,
& SONICWALLTZ SERIES VPN FIREWALL ROUTERS & SWITCHES,ASUS,
D-LINK, & SECURIFI N SERIES WIRELESS ACCESS POINTS,
SEAGATEBLACKARMOR & WD MYCLOUD NAS DRIVES, APC& CYBERPOWER
UPS SYSTEMS Summary of Architecture which is included withinthis
support area: 1- PLANETWORKING .NETis notresponsible for the
ISP(InternetService Provider) in useatthelocations under this
contract 2- PLANETWORKING .NETis responsible for deploying
andmaintaining any hardwaresuch as Firewalls, Hubs, Routers,
&Switches 3- All Ethernet10/100/1000Mbps RJ-45(Cat5e) wiring
including thedeployment,additions, punching to a backbonepanel,
crimping and repairing, wall-jack installs atworkstations cubicles,
offices,or generalpublic area such as conference rooms 4- All
Wireless 802.11N connectivity devices in usethroughouttheoffices
under this contract 5- Managementofdeployedpolicies/rules
onthefirewallfor intrusiondetectionand prevention, hack
attacks,& VPN (VirtualPrivateNetwork) access as set forth by
Executive Dept. 6- Backup configuration ofthefirewall
policies/rules andsettings to a networkserver/workstation to
providea restoresolution intheeventtheunit requires a
reconfiguration dueto loss ofpower, hardwarefailure, or
accidentalerasure 7- A Workgroup structuredevelopedwith file
hierarchy and group/user levelpolicy and administration as
setfourth by Executive Dept. 8- Printers attached to thenetwork 9-
Other computer/network relateddevices inuse 10- Your Company is
solely responsiblefor thebackup solutionto beput in placefor all
equipment and maintaining andstoring thesebackup on abasis best
suited tobe accessible whena disasterrecovery caseis required
Exampleofa typical LAN (Local Area Network) *Planetworking .NETwill
besupporting firewalls/routers andwiring installed by other
providers and services. Applicationsand/or Inter-Office
CollaborationSoftware Support PLANETWORKING .NETUSES AND RECOMMENDS
MICROSOFTOFFICESOFTWAREPRODUCTS PLANETWORKING .NET willassist in
the supporting ofexisting applications suchas listed below and
their recommendations for proper useand productiveness. However,
all3rd party applications are thesoleresponsibility ofthesoftware
developer and covered under their warranty and support terms: Any
SQL or DatabaseSoftware functionality, however does
notincludecontent Email-GroupCollaborationunder strict control
byExecutiveDept. Shrink-wrapped or customdesigned programs;we
areonly responsible for installationunder instructions providedby
thedeveloper InternetServiceProvider and any oftheclients web sites
whichincludes but not limited tocontent &functionality **The
corporateheadquarters willalso maintain the companys primary
databases, whichwill beaccessibleto the internal network users and
external remoteaccess by way of a tunnel through
theinternetgeneratedwith encryptionsecurity software orVirtual
Private Network (VPN) server/client A firewallat each locationwill
provideprotectionfor un-authorized access and or denial ofservice
hack. Arouter will provideandmanagethe network address translations
(NAT) with IP while running DNS andDHCP All databases and data
requiring access willbe managedwith policies putinto placeand
customizable within Windows Server The corporateheadquarter server
will maintain backupofthe companys data
toensurereliablerecoveryandrestorecapabilities. *Planetworking
.NETwill NOTbesupporting applications/softwareinstalled by other
providers andservices. When Implementing Any Installations Phase 1
-Assessment A site visit to determineifexisting, the
networkcurrently in operation,requires upgrading and/or add-ons to
improve performance(this pertains to firewallequipment)
5. A Limited Liabilities Company Information Technology
SolutionsProvider -Computer Consulting & Network Support Staten
Island, NY - 917.520.9986 [email protected]
-www.planetworking.net Registered Member ofMicrosoft Partner
Program ID #1787733 Page 5 of 11 A visualof thearea in which the
networkinfrastructure equipment is tobe installed. This will
include electrical,cabling, network appliances, and
server/workstationenvironment needs Business needs intheform
ofsoftware applications andrequired network operating systems to
provideaccess tosuch programs effectively The developmentofa
working directory structureon theserver. This willdescribehow a
network system willbe accessible to thoseattaching to it. For
example,creating a detaileddirectory structurewhich will
reflectdivisions, departments, and data file locations Printer
requirements. This willentailaneffectivesolution to implementing a
productiveofficeprinting environment. This will reflectin partto
the needs of thecompanyandoverallusage needed by personnel
toperformtheirresponsibilities Internetaccessibility. The
requirements of...being connected... totheInformation Super Highway
results in implementing a stable internetaccess to the WorldWide
Web An assessmentfor aneffective andproductive e-mailsystemfor
inter-officeneeds. Recommendations will bemadeto improvea currently
existing system ordevelopa new one Development ofa proven backupand
virus solution toprotect the installed lan. This willalso includea
battery backupsolution and designof rotational tapestoring solution
Work plan toperiodically maintain and check a newlan environmentto
keep it up tospeed andperformance. This willincludesitevisits
regularly to offer adequatesupportand services.This may invoke
extra fees. Phase 2 - Site preparation Following the assessment,
upon approvaland authorization ofinstalling, thearea involved
willbeprepared toreceiveequipmentand set-up. In the eventthat an
existing environment is tobe maintained during the installation ofa
newsystemfor co-existence, the requiredarea to install the
equipment is tobemadeavailableby thecompany. Clearing workspace is
the responsiblity ofthecompany Cabling requirements.
Theimplementation ofa qualityworking lanenvironment requires a
properly installedcable system.The recommendation of our team will
reflecta 10 Base T10/100/1000Mbps Category6 UTP RJ45
cablesystemwhichwill bedistrubutedby a switch/hub Phase 3 -
Installingthe Server The installing ofthe server willincludetheunit
itself, in a well lighted, adequately spaced, and electrically
suitablearea. Allcomponents requiredfor thelan willbe set-up
according to the specifications givenby thevendorand notto exceed
specified limitations The network operating systemwill
beinstalledand configured to the needs ofthelan environment, this
will include thebackupand virus solutions The agreed uponnetwork
applications including the approveddirectory infrastructure,
systemapplications,e-mailsoftware,andremote access
needs(ifrequested) A battery backup devicewill beinstalled(should
onenotexist) to prevent system crashes. Thereis a limitation to the
availabletime that a unit will beactive. Thebattery backupis solely
in placeto allow timeto power the system down correctly Testing and
intermediatetraining(an assigned company personnel) oftheunit and
its installeditems. Phase 4 - Workstationrollout Installationofthe
desktop/workstaion/laptopcomputers purchasedby thecompany Network
attachment softwareand hardwarerequired to access the server
Applications configuration including desktop software,internet
access, ande-mailprogram Testing and basicorientationofthe unitand
its installed programs. Support Providing network serviceand
supportis important tomaintaining a stableenvironment.
Thereforeitis critical tounderstand what supportyourcompany is
eligible to have. There are 2 warranties inplace once a systemis
implemented. i. Vendor warranties- purchaserefund/exchange &
serviceand repair. It is imperativethatyou understand whatexactly
yourcompany is eligible as warranty from thevendor for their
products. Pleasereview and consult the includedwarranty papers
thatare shipped withinthe product packaging. Remember that there
arealways limitations. Maintain that information handy at
alltimes.
6. A Limited Liabilities Company Information Technology
SolutionsProvider -Computer Consulting & Network Support Staten
Island, NY - 917.520.9986 [email protected]
-www.planetworking.net Registered Member ofMicrosoft Partner
Program ID #1787733 Page 6 of 11 ii. We will attempt toreduceany
amountofdowntime sustainedto thebest ofour abilities.We willalso
provideifavailablea temporary solution should extensive
downtimeoccur (hardwarefailure for example, which may requirevendor
support). This sort ofsupport may incur extra charges. iii. We
reserve therightto refuse any support shouldit bedetermined that
any changes weremade withoutproperconsulting.A chargewill be
invoked to recover from any such changes. iv. We also
reservetheright to refusesupport shouldit bedeterminedthat
wrongfulactivities werecarriedoutby yourcompanys personnel(wrongful
orun-authorized access or usage of data and/or software
&willfuldestructionofthe equipment). Achargewillbeinvoked to
recover from any such damage. v. Change requests or add-ons after
any installations will becharged at our standard hourly rate. vi.
PLANETWORKING .NETserviceand support maintenanceplanis billableby
monthly installments covering standardworking hours of Monday to
Friday 9:00AM 5:00 PM. Emergency call supportis based on
thetimebeforeand after hours ofoperation (not included inany
ofthepackages described below)at a rate based onyour currentplan*.
Weekend and holiday rates for contracts are$175 per hour. Monthly
fees are not refundablenor can they berolled over. o Platinum
Package $1,250 +ApplicableStateSales Tax 10 hours on-site per month
plan+ 2 FREEHours eachmonth Free unlimitedphone support& remote
management Routine weekly visits to maintainsystem integrity,
manage backupservices, handle customer requests,andmaintain
update/upgrade ofsystem "On Call"Status 24/7 withus to visit
yoursite within 1-2 hours ofemergency, or nextavailable business
day Savings of $250 onthe 2 FREEhours included in the total block
ofhours o Basic Package$625 +ApplicableStateSales Tax 5 hours
on-site per month plan + 1 FREEHours each month Free unlimitedphone
support& remote management Routine weekly visits to
maintainsystem integrity, manage backupservices, handle customer
requests,andmaintain update/upgrade ofsystem "On Call"Status 24/7
withus to visit yoursite within 1-2 hours ofemergency, or
nextavailable business day Savings of$125 onthe 1 FREEhours
included in the total block ofhours Each of these packagesallowsthe
customer to choose how the hoursare used. 1- Mandatory visitsper
client'sscheduled needsor ascredit to besaved and used when urgent
issuesarise (NOMONTHLY ROLL-OVER PERMITTED) 2- State SalesTax is
not included within thepackage priceand added tothe total where
applicable 3- Payment due by the 1st ofeach month,late feesapply 4-
Contractsare per year based& auto-renewable,no re-signing
required,acontractwill bedrafted and submitted at time
ofactivation, seePayment, Timeframe, & Terminationfor details.
5- Payment due in full within 5 businessdaysofinvoice; cash or
checks; no PayPal, credit cards, or any other form ofpayment
accepted at thistime 6- Guaranteed no rate increasesfor minimum5
years Monthly payments areto bepaid infull dueevery 1st ofthemonth,
payableandmailed to Anthony C. Malito 93 DelawareAvenue Staten
Island, NY 10304 *Non contract calls are per incident based at a
minimum 1 hour on-sitevisit at standard hourly rate. vii. You will
be given all documentationand softwarethatbelongs to your
company.Weurgeyou to saveit allin a safeplacefor future reference.
Remember, that wemay requiresuch informationifwearecalled back to
supportand/or add-on. PLANETWORKING .NETsdescription of charges,
fees, & rates 1- Standard hourly rate $125per hour (Monday thru
Friday 9AM -5PM)for the following; consulting, assessment,
implementation, and any additional support within set time frame 2-
Emergency rate $150per hour (between the hoursof5PM-9AM Monday thru
Friday) 3- On-site calls during weekend dayscharged@ $175 per hour
Saturday & Sunday (All day & night) 4- On-site callsduring
Holidayscharged @ $200perhour within 24 hour period 5-
Hardware/Software costswill bebilledseparately from thefeesofthe
scopeofwork and paid for in full priorto ordering and
implementation,you willbe invoiced. Payment must bereceived prior
tostart ofinstallation 6- Telephone & remotesupport is$50per
hour (maximum 2 hour supporttime), asite visit will be required
after determining that resolutionisnot reached within the maximum
support call time, ifthat isthecase then thecall timechargeiswaived
and the standardhourly rate is in effect uponarrival
7. A Limited Liabilities Company Information Technology
SolutionsProvider -Computer Consulting & Network Support Staten
Island, NY - 917.520.9986 [email protected]
-www.planetworking.net Registered Member ofMicrosoft Partner
Program ID #1787733 Page 7 of 11 7- PLANETWORKING .NET service and
support maintenanceplan isbillablemonthly covering standard working
hoursofMonday to Friday 9:00AM5:00 PM (see Support for details) 8-
Travel expensescharged at arate of.75cper mile+tolls, all airfare,
hotels, & travelfees to be paidin full 9- Travel time (time
spentbeyond1 hourgoing and coming from facilities)chargedat arate
of$50 perhour 10- IMPORTANTDISCLAIMER -PLANETWORKING.NET IS
NOTRESPONSIBLEFOR LOSS OF DATA DUETO HARDWAREFAILUREAND/OR
UN-AUTHORIZED CHANGES MADETO THESYSTEM THATMAY CAUSELOSS OF PROFITS
OR VALUE! YOUR COMPANYIS RESPONSIBLEFOR MAINTAINING DAILY BACKUPSOF
YOUR DATA WHICH WILL PROVIDEDISASTER RECOVERY SOLUTIONS
TOPREVENTEXTENDED DOWNTIME ANY BUSINESS LOSSES! 11- ALL
APPLICABLESALES TAX WILLBEADDED. ALL CHARGES AND FEES ARENON
REFUNDABLE. NOCREDITOR FINANCING PLANS OFFERED. NOHARDWARE LEASING
OR LOANER EQUIPMENTPROVIDED. Additional information onfeesand
service contracts: Competitiveratesare what we offer to our
customers, every businessisan individual requiring support that
iscustom tailored, and thereis"no onepricefits all, takeit or
leaveit" here. We feel that theclient isentitledto pay what isright
for the support required for theirbusinessand within
aspecifiedbudget that will not get bloated and out ofcontrol.
EXAMPLEOF A BUSINESS CONTRACTPACKAGE(blocks of10 hours per month*):
At client's location includes anadditional2 FREE hours ofsupport
each month: Monday thru Friday 9AMto 5PM=$125 per hour
onsiteminimum1 hr Monday thru Friday 5PMto 9AM=$150 per hour
onsiteminimum1 hr Saturday& Sundays =$175perhour onsiteminimum1
hr Holidays =$200 per hour onsiteminimum 1 hr *10 hrs block
contractprovides the customerwith 12hrs per monthguaranteed
(getting anadditional2 hours ofsupport FREE a savings
of$250eachmonth). Routine visits to monitor and supportare within
thecontracts as wellas FREE remote/phonesupport24/7. Inthelong run,
thecustomer willsaveand always get more thanthey pay for with us,
weneverticket howmany hours wereally support both onsiteand
remotely beyondthemonthly contract fees becauseweprefer building a
relationshipwith ourclients ratherthan tonickel & dimeevery
minuteclocked. Fees beyond the monthlycontractwouldbe incurred only
for additional tasks & functions, specialprojects,add-ons,and
anything that was notoriginally agreed upon withinthesigned
contract, and only after approval firsthand. Contracts are the way
to go,you willdefinitelyfeelcomfortableknowing thatwe areon call
and arrivewithin 1 hour or taking whatever timeremotely to resolve
issues never leaving the situationunfixed. *The client reserves the
right tohowthe monthly hours are to be used, either thruroutine
visits daily/weekly, oron hold for emergencies, NOMONTHLY ROLLOVERS
ALLOWED. Acontractdetailing everything willbe draftedand submitted
for signatureupon agreement.Monthly contracts areto
beconsidered"Auto Renewable" yearly uponanniversary dateofsigned
accepted proposaland its effective starting date.
>>ADDITIONAL CONTRACTPACKAGES AVAILABLEUPON REQUEST