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Planning for Bumps in the
Road!14th November 2018
Mark Moore, Gulf Islands Waterpark
Randy Josselyn, Gateway Ticketing Systems
Ken Handler, Global Management Amusement Professionals
Agenda
I. Introductions
II. What if Scenarios
III. Solutions to Your Bumps in The Road
IV. Q&A
V. Wrap Up
Introductions
Ken HandlerPrincipalGlobal Management Amusement Professionals
Introductions
Mark Moore General ManagerGulf Island Waterpark
Introductions
Randy JosselynPrincipalGateway Ticketing Systems
What if…
What if…
• New Health Inspectors• Loss of Water• Loss of Power and/or Wifi• Theft• Point of Sales Failure• Mix Chemicals into Chicken Tenders• Large Event and no delivery
Storytime
Solutions1. What just happened?2. How will it affect my attraction?
1. Safety?2. Guest Experience? 3. Financial?
3. When will it be fixed?4. Do I have a plan?
Power Outage
Generator
Yes, plug in essential equipment
No, move to minimized menu timing of product
starts
Food Truck’s
Third Party Truck StorageLoss of Water
Main Supplier Fails to Deliver
Next possible delivery?
Plan B sources of Supplies
Water
Resolution Org Chart Scenarios 2018
• Picnic Pop Up Operations• Grab and Go Concepts Pre-Approved• Food Truck Partnerships and Rentals• Equipment Source With Warehouse In Stock• Multiple Food Suppliers• Third Party Partnerships• Main Supplier Provide Cold Storage • Rental company Generators
Bump On Road Solutions
Top Technology Bumps
Top Technology Bumps
Prevention and Preparation
• Technology alerts or alarms• Cleaning Schedules and Check lists• Temp Logs, Prep or Build Sheets• BOE- Scheduling Advance• Inventory Proper Labeling and dating• 5 P’s• Back Up Suppliers and Providers• Third Party Operators• Preventive Maintenance Programs• Crash Kits Ready
Preventive Solutions
Technology-• Bio Payroll or alerts when staff needs to sign out• Video Cameras • Cellar Wireless access points (cradle point)Reporting Systems-• Alerts-text when staff and management need to
get done• Constant AuditingBack Systems-• Sign in and out with supervisors
Preventive Solutions
Follow Through
ReportingCOGSLabor
Product UsageAverage Check
Per CapsInventory
Random Audits
DangersRepetitivenessPopularityBoredom/moraleEmpty StatementsLack of Training
• Minimized Menu with tax include• Cash Registers and CC Swipes • Bottle, Cans or Pitchers of Lemonade• Grill operations• Portable kitchen (sinks)• Proper hot and cold holding• Proper covering/shielding• Signage- Advertising
• Generators• Clean Water Source• Paper and Glove supplies• Ice Source• Chips
Ideas For A F&B Crash Kit
• Daily Operations• Emergency Scenarios• Problem Solving and Scenarios (Org Chart)• Continued Education and Auditing• Daily reporting too weekly summaries• Quarterly Reviews and Season Wrap Up’s
Training
• Flooded Pump Room• Hydraulic System Failures• Rain Storm feels pools with mud• Structural Failures
Attraction Problems• Sump Pumps• Emergency Power Systems• Electricians on Call• Mechanics on Call• Have parts on hand or know
where to get them quickly• Portable Pump Stations• Engineers on Stand By• Metal / Welders on Call
• Gas Leak• Bomb Threat• Active Shooter
Park Evacuation / Safety Zones• Gas Company Emergency
Number• 911 – Have you held a
familiarity tour? Fire, Police, etc• Every department should have a
role in evacuation• Are you a gun free zone?
Plan from a 2nd Grade Student
• Weather• Power Outage• Water Main Breaks• Robbery• Guests Angry, Abusive, or Violent
Events Beyond Your Control
It's essential to distinguish between events that are really beyond your control and events you caused. -Barbara Sher
Risk Management Never Ends
