27
Playbook Member’s Guide to Re-opening
PlaybookMember’s Guide to Re-opening
[Information subject to change] 2
WELCOME BACK
MISSION PASSIONATE ABOUT SPORT - AND PEOPLE.
VISION Repsol Sport Centre is a world class sport and fitness facility that inspires individuals and teams to achieve their goals and dreams through innovation, expertise and passion.
VALUESSAFETY – Creating a safe environment is our number one priority. It is beyond compromise and we are responsible to ensure everyone is protected.
LEGENDARY SERVICE – The strength of our team, and respect we show for each other, empowers Repsol Sport Centre employees to continually exceed expectations of our customers and create meaningful and unique experiences, setting us apart from the competition.
EXCELLENCE – A journey of fulfillment of the organization’s strategic goals, continually raising the bar in all aspects of our business operations to forever create new competitive advantages.
INNOVATION – Bold thinking that challenges, changes and enhances the organization.
Welcome back!
It gives me great pleasure to welcome you back to Repsol Sport Centre.
You will notice many changes upon your return. Our teams have been hard at work making improvements to the facility, our policies, and our procedures to ensure we will continue to offer the world-class experience our facility is known for, while navigating the complexities of our ‘new normal’.
We continue to make decisions based on guidance from Alberta Health Services, the City of Calgary, industry partners and our organization Mission, Vision and Values. Above all, safety continues to be our number one priority.
As such, when you arrive at the Centre you will notice new cleaning protocols, social distancing requirements, equipment zoning, and plexi-glass shielding as examples of some measures that have been implemented to help ensure the safety of our employees and customers.
Thank you for your ongoing support of Repsol Sport Centre. Forever Active. Forever Strong.
Jeff BookeCEO, Repsol Sport Centre
forever active. forever strong.3
While we are adopting many new practices to ensure cleaning and safety Members also play a very importantrole in maintaining this new standard. These rules will be strictly enforced and non compliance may result in atemporary or long term ban. If you witness anyone not in compliance, please reach out to a RSC employee.
Self-monitor for COVID-19 symptoms and refrain from visiting the facility if displaying symptoms.
Do not use or move equipment that is marked unusable.
Do not share equipment.
First booking NO SHOW is a warning. All further no shows will result in a $10 No Show Fee that must be paid prior to reentering the facility.
Use hand sanitizing stations available.
Lockers and showers are available, but please use sparingly to social distance - Do not leave belongings behind.
Follow facility egress routes and adhere to activity space maximum capacities and physical distancing guidelines (6 ft apart).
Members must scan in and out. Bring and wear your own gloves and face masks upon your discretion - PPE items available
if physical distancing is not possible.
Members are required to wipe down their equipment BEFORE and AFTER each use. For your convenience stations will be strategically placed throughout the facility.
CUSTOMER CODE OF CONDUCT
BOOKINGNO SHOWS
[Information subject to change] 4
INDEX OVERVIEW & AMENITIES
MEMBER FAQ’S
DROP-IN FAQ’S
ENTERING & EXITING THE FACILITY
ONLINE BOOKINGS
FACILITY & STUDIO MODIFICATIONS
PROGRAMS
SAFETY & CLEANING PROTOCOLS
forever active. forever strong.5
OVERVIEWThe health and safety of our Members and employees are our number one priority as we prepare to reopen the facility. We are excited to present a hybrid model for space and activity bookings. This means 70% of spaces are bookable in 1 hour time slots for Group Fitness classes, lane swimming as well as badminton and basketball courts. The remaining 30% of spaces are available on first come first served basis with capacity limitation for the Upper and Lower Fitness Centre, Upper Training Deck, Gym 3 for overflow cardio and stretching and Track 1.
› July 6: New and Existing Annual Memberships, Annual Fee Assistance Pass Holders.› July 13: 10 Pass Cards, 12 Days of Fitness, 30 Day Cards, VIP Passes - Date subject to change.› [UPDATE] August 1: Single Admission, Member Guest and Courtesy Passes.› Hours of Operation: Monday to Saturday 6am -9pm, Sundays 7am -9pm.› Maximum stay in the facility is 2 hours.› If you are part of the vulnerable population consider coming to the facility during our non-peak times.
AVAILABLE (WITH MODIFICATIONS) NOT AVAILABLEOpen Basketball Hot TubOpen Badminton Cold TubUpper & Lower Fitness Centre Steam RoomNorth Upper Training Deck Foundation LoungeTrack 1 Summer CampsWashrooms - Main concourse and locker rooms Group Swim LessonsLocker Rooms/Family & Caregiver Change Rooms Child Care CentreShowers Meeting Room rentalsGroup Fitness Classes South Upper Training Deck (outside TechnoSpin Studio)Personal Training Multi Sport Studios 1 &2Elevators FansWater Fountains Track 2Gyms 1-5 Hot YogaPools - lane swim only Deep Water FitnessREPS StudioChild Care (available August 4th)Preschool for Active Living
[Information subject to change] 6
MEMBER FAQ’SMemberships and AdmissionsQ: When will you start charging for my Annual Monthly Membership again? A: Great news, July is FREE! Your first payment will be August 1st.
Q: What about my Annual Full Pay Membership?A: You will receive an extension for the length of the closure at the end of your Membership.
Q: What if my Membership expired during the closure?A: All expired Memberships will be extended the length of time missed since March 16th.
Q: If I am still not comfortable returning, how do I cancel my Membership? A: Cancellations can only be processed via email. In person cancellations are not permitted at this time.Please email [email protected] with one of the following statements: I (first and last name as well as membership bar code), provide Repsol Sport Centre consent to cancel my membership and refund any credits to the credit card number provided on my Repsol Sport Centre membership contract.ORIf you would like your refund processed in the form of a cheque please include the following response.I (first and last name as well as membership bar code), provide Repsol Sport Centre consent to cancel my membership and refund any credits in the form of a cheque to (confirmed address and postal code)
Q: If I cancel, will I get a refund?A: Yes, Annual Monthly Memberships will receive a refund from March 16th to March 31st. Annual Full Pay Memberships will receive a refund back dated to March 16th.
Q: How can I update my payment info?A: Please email [email protected].
Q: How can I change my membership type?A: Please email [email protected].
Q: Can I put my Membership on hold until I am ready to come back? A: We do not have the ability to put Memberships on hold. You can however, cancel your Membership. See question above regarding cancellations. Please note, if you return within 6 months you will not be charged the $25 Facility Investment Fee.
Q: How will this affect my 10 Pass card? A: Upgrade to an Annual Membership and the remaining value of your 10 Pass Card will be put towards your new Membership allowing you to use the facility right away. If you choose not to upgrade the expiry date of your Card will automatically be extended the length of our closure.
Q: How will this affect my 30 Day Card? Upgrade to an Annual Membership and the whole value of your 30 Day Card will be put towards your new Membership allowing you to use the facility right away. If you had an active 30 Day Card when we closed on
March 15, your 30 Day Card will automatically be extended for the length of time missed.
Q. Are Drop-in and Late Rate admissions available? A: These will not be available immediately upon reopening, however will look to bring back at a later date.
Q: When will I be able to use my VIP passes?A: These will be accepted starting July 13 along with Limited Memberships.
forever active. forever strong.7
Q: When will I be able to use my Member Guest Passes and/or Courtesy Passes?A: These will be accepted starting August 1st..
Q: Will the 60 Days of Summer Pass be on sale this year? A: No, we will not have the Summer Fitness pass on sale in 2020.
Q: What if I am a carded athlete?A: Swipe in at the Customer Service Desk.
Q: Who can access the 3433 Sport Performance Centre Studio?A: Annual Members with an active 3433SPC program registration.
Q: Will the Child Care Centre be open?A: It is now open for bookings. See Child Care page for more details.
Q: Will you be accepting cash?A: Credit and debit is strongly encouraged, however we will be accepting cash.
Facility Q: Are the Public Locker Rooms and the Family/Caregiver Change Rooms available for use? A: Yes, however Members are strongly encouraged to come dressed in their workout or swim attire whenever possible. › Day use lockers are available, customers who must bring their own locks. Locker capacity is limited
to promote physical distancing. › Coin lockers are available. We encourage customers to use our sanitation wipes available before
and after use.
Q: Are the Executive Locker Rooms available for use? A: Yes, however complimentary amenities will not be available, as according to AHS, no shared items are allowed. Further, as per COVID guidelines, no items are to be left in the locker room outside of your tote or day use locker – with the one and only exception of athletic shoes that can be left on the top of the lockers if they do not fit in your bin. Our Centre must abide by AHS rules, thus there is no tolerance for items such as swim suits or work out clothing being left around the space. Any items left behind will be removed each evening and placed in the lost and found, and no compensation will be provided.
Q: Are the elevators in working order? Yes, all elevators are working however, you must still practice physical distancing.
Q: Are food services available? A: Jugo Juice and Good Earth will both be open.
Q: Will water fountains be available? A: Do not drink directly from the fountains, however filling up your bottle is fine.
[Information subject to change] 8
DROP-IN FAQ’SMemberships and AdmissionsQ: When will Single Admission customers (Drop-ins, Member Guest and Courtesy Passes) be able to access the facility? A: August 1st! Friendly reminder we will be closed Monday, August 3rd for the civic holiday.
Q: Is there anything that I need to do prior to my first visit?A: Yes, all of our drop-in customers will be required to have an account and in our registration system prior to your first visit. If you do not have an account please complete our new account set up form HERE.Important note: Upon your first visit we will take a picture to add to your account and Photo ID will be required from those 13 years and up for each visit to the facility.
Q: What has changed since my last visit to the facility? A: See our Reopening Playbook to understand how to enter and exit the facility, facility and studio modifications and cleaning and safety protocols.
Q: What are the hours of operation for drop-in customers? A: Drop-in customers will be able to purchase Single Admissions during the times below. Please note valid Member Guest Passes and Courtesy Passes can be redeemed during these hours. M-F- 9:00 am-11:00 am | 1:30 pm-3:00 pm | 7:00 pm-9:00 pmSA-SU -1:30 pm-3:00 pm | 4:00 pm-6:00 pm | 7:00 pm-9:00 pm
Q: Am I able to use my receipt for same day re-entry?A: No, maximum stay for our Members and Drop-in customers is 2 hours.
Q: Are the Late Rate and Workout Wednesday rates available? A: These admission categories have been n removed for the fore-seeable future.
Q: What happens if my Member Guest Pass(es) expired during the closure? A: All Guest Passes will be honored for length of time missed due to the facility closure.
Q: How can I reserve a spot for bookable activity spaces (ie-Pool lanes, badminton and basketball courts)A: At this time, our bookable activity spaces are only available through our Member Portal which only available to our Annual and Limited Members. Upon arrival, please connect with a Customer Service Representative as to available activity space you are interested in. Important note: Drop-in activity space is available on a first come first served basis and not guaranteed.
Q: Are you accepting cash?A: Credit and debit is strongly encouraged, however we cash it accepted.
[Information subject to change] 8
ENTERING & EXITING THE FACILITY
forever active. forever strong.10
ENTERING & EXITING THE FACILITY› Dedicated Entrance and Exit Doors at South Entrance - North Entrance closed.› Line up at designated waiting area and adhere to signage.› You will be required to sign a waiver/health check screening document.› Follow signage, floor decals and arrows to gain access to activity level through Customer Service gates.› Members must scan their Member cards at scanning stations for designated activity.
�South scanner - Members and Group Fitness Participants�North scanner - Registered Programs, Swim and Court bookings
› When exiting the activity level take the regular exit, ensure that you scan out and take an immediate left to follow signage along the competition bleachers.
CUSTOMER SERVICE & ACCESS TO ACTIVITY LEVELS
TRAC
K 1
Child Care Centre& Preschool Riverview
Room
Pool ViewingBleachers
Bleachers
NORTH ENTRANCE
COMPETITION GATE
SportPlaza
SOUTHENTRANCE
TechnoSpin
ENTER
EXIT
Studio
UPPER TRAINING DECK
forever active. forever strong.11
ENTERING & EXITING THE FACILITY
ONLINE BOOKINGSFor your convenience, bookings for the following activities are available through the Member Portal.› Group Fitness classes, Badminton courts, Basketball courts and Lane Swimming.
How to book?For those of you that have used the app or portal booking system previously, nothing has changed, you cansimply log in on the Member Portal as you normally would and book your spot.
If you do not currently have access and are an existing Member here’s how to access the Member Portal:› Go to repsolsportcentre.com.› Click the “Member Portal” icon on the top right corner of the web page.› Click Join now.› Fill in your barcode and postal code (type in all caps with a space after 3 digits: T3K 4C5) then press register.› You will get full access to the Member Portal and be able to book spots after 24 hours of your Membership
purchase (as our system validates your Membership each overnight).
Note: New Members will receive access within 24-48 hours of Membership purchase.
› The Online Member Portal bookings are available ONLY to Annual Members and Limited Members.(10 Card, 12 Days of Fitness Pass, 30 Day Cards).
› Pass types that DO NOT have online booking access are: RSC staff, program registrants, facility tenants andtheir staff, carded athletes, VIP passes, Courtesy passes and Fee Assistance pass holders.
NOTE: We are currently investigating system permissions to include Fee Assistance Pass holders.
Booking guidelines:› For the easiest schedule experience, select BOOK BY TYPE.› Book 7 days in advance (on the hour) so you can plan your workouts for the week. For example: If you want
to book Outdoor Yoga for 6pm Thursday, you can book starting at 6pm the previous Thursday.› First No Show is a warning. All further no shows will result in a $10 No Show Fee that must be paid prior
to reentering the facility.› The Member Portal is fully mobile friendly, and works exceptionally well across all smartphone platforms!
How can I book a group fitness class, court or pool lane if I don’t have a Membership? › If you have a Drop in or valid Courtesy Pass (facility access starting August 1 )› If you have a valid VIP pass (facility access starting July 13)
� You must check in at the Customer Service desk to inquire if any spots are available up to 90minutes prior to the class/booking time. If there are spots available, Customer Service will bookyou into it at that time. Otherwise, you can use our fitness centre, weight and cardio area on a firstcome first served basis based on capacity limits.
forever active. forever strong.11
FACILITY & STUDIO MODIFICATIONS
[Information subject to change] 13
INSTRUCTOR
1Station
31Station
16Station
9Station
24Station
3Station
33Station
18Station
11Station
26Station
5Station
35Station
20Station
13Station
28Station
7Station
37Station
22Station
15Station
30Station
2Station
32Station
17Station
10Station
25Station
4Station
34Station
19Station
12Station
27Station
6Station
36Station
21Station
14Station
29Station
8Station
38Station
23Station
GYM 1Group Fitness› Capacity 30 participants per class.› 38 spots available to allow additional social distancing if desired.› Bookable 7 days in advance on the Member Portal.› First No Show is a warning. All further no shows will result in a $10 No Show Fee that must be paid
prior to reentering the facility.› Enter through Gym 1, exit through Gym 2. (follow arrows)› Late arrivals will not be allowed entry.› Class Set-up: The following classes will have equipment at your station when you arrive. For classes
with no set up or if you need additional equipment please line up in the designated area as equipmentwill be handed out by instructor.� Get RIPPED! – Step and mat.� Group Power – Step, mat, bar, 2 of each weight (small, medium, large), clips.
› Class Clean-up: Leave all equipment at your station to be cleaned and put away by RSC staff.
ENTR
AN
CE
EXIT GYM 2
EQU
IPM
ENT
forever active. forever strong.14
ENTRANCE/EXIT
ENTR
AN
CE/E
XIT
GYMS 2 & 3Gym 2 - Basketball› Capacity 6 courts› 1 hour bookable spots available on the Member Portal.› 1 hour maximum booking per day.› Enter through Gym 2 and walk down middle of the nets and choose an available court. (follow arrows)› Max 4 people per court in same household. To be verified upon arrival at the facility.› Basketballs will be available, however you are encouraged to bring your own as they may be in limited
quantities due to extra cleaning required.
Gym 3 - Stretching & Overflow Cardio › Capacity is included with overall Fitness Centre number.› Enter and exit through Weight Room in Fitness Centre.› Stretching mats available for use. Place used mats in marked area to be sanitized. Other equipment
available includes; stability balls, rollers and dowels - clean equipment after use.› Cardio equipment available on a first come first served basis - clean equipment before and after use.
GYM 2GYM 3
[Information subject to change] 15
GYMS 4 & 5Gym 4 - Overflow Badminton› Capacity 2 courts - Max 4 people per court in
same household. To be verified upon arrival atthe facility.
› 1 hour spots bookable on Member Portal.› 1 hour maximum booking per day.› Raquets and birdies will be available, however
you are encouraged to bring your own asthey may be in limited quantities due to extracleaning.
Gym 5 - Badminton› Capacity 4 courts - Max 4 people per court in
same household. To be verified upon arrival.› 1 hour spots bookable on Member Portal.› 1 Hour maximum booking per day.› Raquets and birdies will be available, however
you are encouraged to bring your own asthey may be in limited quantities due to extracleaning.
GYM 5GYM 4
TRACK CLOSED
TRACK CLOSED
ENTRANCEEXIT
forever active. forever strong.16
FITNESS CENTREIncludes: Upper Fitness Centre, Lower Fitness Centre, Upper Training Deck, Gym 3
› Total Capacity 140› Equipment is available in all areas on a first come first served basis.› To allow easy access to equipment traffic is two way and set up as per physical
distancing guidelines.› Please adhere to physical distancing protocols.› Members are responsible for cleaning equipment before and after use. This will be strictly
enforced and monitored by Fitness Centre staff.› Monitored entry and exit.› The following equipment is available to borrow -place in marked bin after use.
PERSONAL TRAINING STUDIO› Capacity 9› Bookable through Personal Trainer only.› Enter and exit through outdoor Personal Training entrance, located at the North end of the building.
Your trainer will greet you to gain access.› Clients that are Members, wishing to use any other area of facility before or after their session must
enter through the South Entrance and swipe in.
Ab strapsAb wheelsAgility conesAgility laddersAssorted sports ballsBadminton racquetsBalance PadsBasketballsDip beltsFatGrips
Forearm rollersFractional platesGlidersLifting beltsPush up handlesRolling ballsRumble rollersShuttlecocksSit-fits
Skipping ropesSmall dumbbellsSmall kettlebellsStop watchesSquat padsTherabandsVersa loopsWomens’ olympic barWoody bands
[Information subject to change] 17
TRACK 1› Capacity 20› Enter through South stairs in Gym 1 .› Exit through North stairs leading down to the Fitness Centre.› Outside lane is designated one way (clockwise). Move to far inside lane to pass only.› Physical distancing must be adhered to at all times.
PASSING LANE- 200m
CLOSED
CLOSED
USE THIS LANE - 224m
EXITONLY
ENTRYONLY
[Information subject to change] 18
STRENGTH & BALANCE STUDIO› Capacity 20 › Bookable 7 days in advance on the Member Portal.› First No Show is a warning. All further no shows will result in a $10 No Show Fee that must be paid
prior to reentering the facility.› Entering the Studio: Line up outside the Learning Room in front of the studio door. Arrive 10
minutes prior to class and the instructor will safely guide you to the studio. › Exiting the studio: Instructor will direct participants out of the studio.› Late arrivals and early dismissal not permitted.› Cubbies are not available outside studio; please keep all belongings, including shoes with you.
Shoes are allowed in the studio.› Please bring your own mat and yoga props, as these are not available to borrow.
1
15
912
4
18
INSTRUCTOR
2
16
1013
5
19
7 3
17
1114
6
20
8
ENTRANCE/EXIT
[Information subject to change] 19
REPS STUDIO› Class capacity 12 (only 6 participants on bags at a time)› Bookable 7 days in advance on the Member Portal.› First No Show is a warning. All further no shows will result in a $10 No Show Fee that must be paid
prior to reentering the facility.› Entering the studio: Enter through Gym 2 and line up outside studio at the designated area.
Arrive 10 minutes prior to class and wait for instructor to safely guide you to the studio.› Exiting the studio: Instructor will direct participants out of the studio.› Late arrivals will not be allowed entry.› Please bring your own gloves.
› Public capacity 6› Please bring your own gloves.› Please adhere to physical distancing guidelines when choosing a bag (3m/9ft apart)
2Station
9Station
12Station
1Station
10Station
11Station
3Station
4Station
5Station
7Station
6Station
8Station
Open area
ENTR
AN
CE/E
XIT
forever active. forever strong.20
TECHNOSPIN STUDIO› Capacity 10› Bookable 7 days in advance on the Member Portal.› First No Show is a warning. All further no shows will result in a $10 No Show Fee that must be paid
prior to reentering the facility.› Entering the studio: Enter through Gym 1 stairs and line up on Upper Training Deck near Track.
Arrive 10 minutes prior to class and wait for instructor to safely guide you to the studio.› Exiting the studio: Instructor will direct participants out of the studio.› Late arrivals will not be allowed entry.
20Station
22Station
16Station
19Station
5Station
12Station
7Station
11Station
1Station
13Station
INSTRUCTOR
Big Screen
ENTR
AN
CE/E
XIT
[Information subject to change] 21
POOLSIncludes Training Pool, Competition Pool , Dive Tank and Teach Pool.Hot tub, steam room, and cold tub will remain closed until restrictions are lifted by AHS.
Lane Swim› Capacity 250› Public lane swim capacity = 1 swimmer per lane.› Cohort Sport Group capacity = 5 swimmers per lane.› Swimmers must book their lane on the Member Portal. They are bookable in 1 hour increments up to 7
days in advance. Maximum 1 booking per day.
Lane Swim Guidelines› Swim in the center of lane to ensure 2m distance.› The use of goggles is encouraged to avoid mucus contamination.› Snorkels are prohibited.› 15min buffers are scheduled between each group of lane swimmers to ensure time for proper
sanitization of hand rails and dive blocks.› You are encouraged to bring your own equipment however, the following equipment is available; flutter
boards, pull buoy, life jackets and floatation belts. Request from a lifeguard and place used equipment indesignated blue bins to be cleaned after each use.
› Sport Partner groups will receive their own guidelines - more details to come.
Teach PoolThe Teach pool will be available for booking on the Member Portal. Bookings will be 45 mins in duration.Two booking slots will be available during each time slot throughout the day. Individuals or families of up to5 (from the same household) are welcome to book a time slot. When booking for a family, please only bookthe timeslot from one account, and bring the other family members along with you. All family membersmust hold a current membership, 10-pass or 30-day card to access the facility at this time. Starting August1st, family members may join a booked member by paying the drop-in fee at the Customer Service desk.
› Teach Pool bookings open Friday, July 24th at 10am.› Please ensure 2m distance is maintained between individuals/groups who are not from the
same household.› The use of goggles is encouraged to avoid mucus contamination.› Snorkels are prohibited.› 15 min buffers are scheduled between each timeslot to ensure time for proper sanitization of hand rails
and area surrounding pool.› You are encouraged to bring your own swim equipment however, the following equipment is available:
flutter boards, pull buoys, life jackets and floatation belts. Request from a lifeguard and place usedequipment in designated blue bins to be cleaned after each use. NOTE: Toys are not available for use,and outside toys are not permitted at this time.
› For families of 6 or more, please contact the aquatics department directly to inquire about how tobook.
forever active. forever strong.22
POOLSNORTH
NORTH
forever active. forever strong.23
Limited Summer Programs 2020Members: Monday, June 29 at 12:00pm | Non-Members: Tuesday, June 30 at 12:00pm
3433 Sport Performance Centre 3433 Triathlon Swim – Coached by Tammy Andersen› Utilizing the most current teaching and training techniques specific to triathlon, the workouts typically range
from 2,000-3,400 metres depending on the speed of the swimmer and the focus of the workout. Visit ourOnline Registration page for available dates and times.
3433SPC Customized Coaching – Gold Package› Ideal for athletes who can execute a training plan on their own as prescribed by a coach. Simplify your
training process with the added confidence from knowing an expert is developing your training plans,specifically for you. Any athlete that purchases a Gold Customized Coaching package will get a 10% discounton our Summer Tri Swim programs. Visit our Customized Coaching page for information and how to register.Available Coaches: Jack VanDyk, Carol Lindholm, Nick Ontkean.
3433SPC Strength & Conditioning› Coach Ash Allen will work with you to maximize your potential during your 30 or 60 minute session and help
you reach your athletic goals. To book a consultation with Ash Allen or purchase sessions, please contactour 3433SPC Manager Bart Ujack at [email protected]
Aquatic ProgramsAquatic Leadership Courses› Visit our Online Registration Portal to find out more about each program and register. Online registration is
preferred and encouraged however registration will be available at the front desk starting July 6.
One-Off Private Lessons› To register complete the REQUEST FORM on our website or contact [email protected]
for more information.› Each lesson is scheduled for one hour and you choose the time and frequency.
Swim Program COVID-19 Rules & Regulations› Instructors remain out of the water unless doing a demonstration.› No physical manipulation of swimmers is permitted.› Goggles are encouraged to avoid mucus contamination.› Those with children under 9 years old are required to enter the facility with their child and remain in the
course meeting area until the course begins. They must pick up their child directly from the course to ensurethe child is actively supervised at all times.
› Those with children 9 years and older are encouraged to drop their child off at the facility entrance, andshould only enter the facility if they deem that this is necessary.
› All COVID-19 safety rules and regulations will be emailed to participants prior to first lesson.
PROGRAMS
�Bronze Star�Bronze Medallion�Bronze Cross�Standard First Aid & CPR C�National Lifeguard & AEC (Original)
�Swim & Lifesaving Instructor (Original)�National Lifeguard Recert�Swim & Lifesaving Instructor Recert�National Lifeguard Instructor Recert�Standard First Aid Instructor Recert
POOLS
[Information subject to change] 22
CLEANING & SAFETY PRACTICES
forever active. forever strong.25
EMPLOYEE CODE OF CONDUCT
Sign a mandatory declaration prior to first shift worked.
Self-monitor for COVID-19 symptoms.
Use hand sanitizing stations available.
Maintain AHS physical distance requirements. (6 ft/2 metres)
Keep hand hygiene supplies fully stocked and accessible to customers.
Must wear gloves and face mask when physical distancing cannot be maintained.
Thoroughly disinfect work space and equipment used during shift.
Launder uniform prior to next shift.
6 ft
[Information subject to change] 26
To prepare for our reopening we have invested in new equipment and sanitization products as well asintroduced a number of new cleaning practices and protocols. These safetymeasures have been put intoplace to protect the health of our Members and employees.
› All employees will adhere to daily posted cleaning schedule and checklist.› All employees will be trained in cleaning measures, products, tools and equipment.› Employees will be equipped with spray bottles of EP50 and paper towels have been provided at
workstations, desks & offices.› Hand sanitizer available throughout the facility and will include:
� Pump style hand sanitizer bottles of various brands like Purell, A360 SRP HandSanitizer and Isagel. (all brands have the minimum required 60% alcohol or more)
� Foot press, hand free sanitizer for use at South Entrance for prior to entering the facility.Product used is Vision BioScrub Anti-Bacterial Bottle Hand Sanitizer w/Aloe.
� All wall mounted hand sanitizers currently throughout the facility will now contain aproduct that is 60% or more alcohol based.
› Hands-free paper towel dispensers will be installed in all washroom and locker room areas.› Disinfectant wipes will be available either by a wall mounted or free standing stations throughout all
fitness areas and studios. Brands may include any of the following; Benefect Wipes, Deacon 30, or BZK.› Disinfectant mats placed at access points where outdoor footwear is now permitted including R.E.P.S.
Studio, Strength & Balance Studio and pool deck. Patrons must step onto the stationed mat, equippedwith 1% Peroxide Solution prior to entering these spaces.
› Shared fitness equipment will be sprayed and cleaned with the Deacon 30.› After hours deep clean of shared equipment and spaces with Victory electrostatic sprayer and
Unitab product.› Protective barriers installed at designated locations where Customers and Members meet.› Products and solutions are subject to change due to availability
We have a Rapid Response Plan in place.› To manage symptomatic participants, spectators and staff. A rapid response plan sets out a fast- action plan for operators when an attendee shows symptoms of COVID-19.› Our Plans include:� Immediate isolation of the symptomatic participant from others.� Consideration of suspension or temporary cancellation of the event or facility access.� Cleaning and disinfecting of all equipment and surfaces that may have come into contact
with the symptomatic participant.� Performance of hand hygiene by remaining participants
CLEANING & SAFETY
forever active. forever strong.25
