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Please Don’t Screen Me OutBy Eric Hartwell – March 2005
www.ehartwell.com 2 of 14Eric Hartwell
Our Situation
• We are looking for great people to join our team
dpe = new MicrosoftCanada.Position();dpe.greatopportunity = true;if (You.HavePassion){ resume.submit(); // http://www.microsoft.ca/jobs }
resume.submit();resume.submit();
www.ehartwell.com 3 of 14Eric Hartwell
Our Situation
• dpe = new MicrosoftCanada.Position();dpe.greatopportunity = true;if (You.HavePassion){ resume.submit(); // http://www.microsoft.ca/jobs
} STOP: 0x00000012 TRAP_CAUSE_UNKNOWNSTOP: 0x00000012 TRAP_CAUSE_UNKNOWN
After careful consideration and assessment, your profile was not selected for participation in the interview process as we have identified other applicants whose skills and experience are more aligned to the specific requirements of this position.
www.ehartwell.com 4 of 14Eric Hartwell
Our Problem
Automated online screening:“Your profile was not selected for participation in the interview process”
• My problem:– I expected an interview with Microsoft
• Microsoft’s problem:– Microsoft may or may not want an interview with
me, but they’re not getting the chance to decide.– Is this an isolated case?
www.ehartwell.com 5 of 14Eric Hartwell
How Did This Happen?
• Web Based Application System– Microsoft Canada currently outsources the
management and hosting of the Microsoft Canada web based Recruitment Management System.
• Over 40% of hires actually come from web site applications– “We are incredibly proud of the fact that our
numbers of hires are so high from applications through the web and it is our desire to keep this number as high as it is.”
www.ehartwell.com 6 of 14Eric Hartwell
Objective
• Find the right person
www.ehartwell.com 7 of 14Eric Hartwell
Problem
• Computers are stupid
www.ehartwell.com 8 of 14Eric Hartwell
Problem
• Over 40% of hires actually come from web site applications
• This means up to 60% of hires This means up to 60% of hires don’tdon’t come come from web site applicationsfrom web site applications
• Why not?– not working?– process broken?
• Why direct applicants to use web site when it’s likely to fail?
www.ehartwell.com 9 of 14Eric Hartwell
Alternatives Considered
• Give up• Gripe• Hack
– Tweak applicationto “beat” filter
BypassBypass– Go for the 60% that
don’t apply throughthe web
FixFix
www.ehartwell.com 10 of 14Eric Hartwell
Alternatives Considered
• Fix: Bring In-House?– Is it Microsoft’s business to write software?
YES.– Is it Microsoft’s business to write HR software?
NO (currently, except for demos).MAYBE after future acquisitions for MBS.
– Will bringing it in-house give Microsoft a competitive advantage?PROBABLY NOT.
Conclusion: Do not bring in-houseDo not bring in-house
www.ehartwell.com 11 of 14Eric Hartwell
Alternatives Considered
• Fix: Outsourcing– Will improving the outsourced
application give Microsoft a competitive advantage?YES
– Will it help Microsoft partners? YES (if they use the same service)
SolutionSolution
Simplify
Simplify
Wra
pW
rap
Refactor
Refactor
Conclusion: Review outsourced applicationReview outsourced application
www.ehartwell.com 12 of 14Eric Hartwell
Alternatives Considered
• Fix: Improvedtechnology?• .NET 2.0• Web Services• HR-XML• Microsoft Office Solution
Accelerator for Recruiting
• Improving only the technology will still make the same mistakes, but faster and better
Conclusion: Need to fix the business rules firstNeed to fix the business rules first
www.ehartwell.com 13 of 14Eric Hartwell
Recommendations
• Fix: Review Business Rules
– Web form fields• Redundant,
obsolete skills
– Rules for filtering• Validate resume parsing• Check weighting system• Exceptions for certain
keywords?
– Process• Better feedback! Instant, or by email?
– Testing• Try your own resume; Regional Directors; MVPs
www.ehartwell.com 14 of 14Eric Hartwell
Next Steps
• Eric HartwellEric [email protected](416) -
• www.ehartwell.com/About
• This slide show, complete with gratuitous graphics, effects, and copyrighted media, brought to you by Eric Hartwell. No rights reserved.
PowerPoint is not evil, any more than C pointers are; it’s just the way some people use it that’s evil.With Great Power Comes Great Responsibility.