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www.siebelonmicrosoft.com
Microsoft’s Siebel ImplementationMicrosoft’s Siebel Implementation
Tom LucasJason McWreathMicrosoft Corporation
www.siebelonmicrosoft.com
Current Siebel Deployment
Siebel 6.0.1.38Sales - 7,000+ users/quarterCall Center – 2,000+ users/quarterMobile ClientsWeb Services
Global deployment, including DBCS language supportSupports business processes
Account/Opty/Contact ManagementPipeline/Sales ReportingCustomer Care & Complaint Management
www.siebelonmicrosoft.com
Current Topology
HQ – Replicated Environment
J apan – I sland ServersNo replication
DBCS Replicated Environment
DBCS Taiwan – Taipei1 – 4x-500MHz, 2GB App Server1 – 4x-500MHz, 4GB SQL Server
DBCS Korea - Seoul1 – 4x-500MHz, 2GB App Server1 – 4x-500MHz, 4GB SQL Server
DBCS China – Beijing1 – 4x-550MHz, 2GB App Server1 – 4x-550MHz, 2GB SQL Server
HQ - US1 – 4x-550MHz, 2GB App Server1 – 8x-700MHz, 8GB SQL Server
J apan1 – 4x-700MHz, 2GB App Server1 – 4x-700MHz, 4GB SQL Server1 – 4x-1.4GHz, 4GB SWS Server
2 – 4x-700MHz, 1GB Web Servers2 – 4x-550MHz, 2GB Terminal Servers
DBCS Replication Node - J apan3 – 4x700MHz, 2.5GB App Servers
1 – 4x-700MHz, 6GB SQL Server (3 Siebel DBs)3 – 4x-700MHz, 1GB Web Servers3 – 4x-1.4GHz, 4GB SWS Servers
6 – 4x-700MHz, 4GB Terminal Servers
GLOBAL – US1 – 4x-550MHz, 2GB App Server1 – 8x-700MHz, 8GB SQL Server
2 – 4x-550MHz, 1GB Web Servers7 – 2x-1.2GHz, 2GB SWS Servers
8 – 4x-700MHz, 4GB Terminal Servers
EMEA - UK1 – 4x-550MHz, 2GB App Server1 – 8x-700MHz, 8GB SQL Server
2 – 4x-550MHz, 1GB Web Servers15 – 4x-550MHz, 4GB Terminal Servers
ASIA - Singapore1 – 4x-700MHz, 2GB App Server1 – 4x-700MHz, 8GB SQL Server
2 – 4x-700MHz, 1GB Web Servers2 – 4x700MHz, 4GB Terminal Servers
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4.2
7.0
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Challenges, Pain Points
5 distinct environments
11 total nodes
100+ servers in 7 data centers
Terminal, IIS, Application, SQL, File servers
Full copy replication
Regional needs
Organic growth
www.siebelonmicrosoft.com
Next Gen Topology
latigid
ClariionSAN
Unisys Siebel SQL Cluster
*MS Confidential*Siebel 4.0, SEF 3.4, Analytics, SWS
Logical Topology for Production
CISCOSYSTEMS CISCOSYSTEMS CISCOSYSTEMS
Redline Web Compression Cluster
SEF | Analytics SQL Factory
SEF | AnalyticsDM NLB Cluster
SEF | Siebel DataStore
Analytics App Cluster
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efis
h 3.
5.04
Vantage Integration Cluster
CorpNet - Tukwila
Extranet - Tukwila
Siebel 4.0 Servers - BlueInformatica\Analytics Servers – GreenSWS Servers – OrangeSEF Servers - Violet
Siebel App Server Cluster
CISCOSYSTEMS
SWS ClusterSiebel Gateway / Resonate Servers
Siebel Remote Client Sync Servers
Siebel | Analytics | SEFWeb Cluster
SEF | ERS CorpNet Data Extract Yukon DTS Server
Analytics SAW Server
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Upgrade & Deployment
Fusion
Consolidation
Unicode Conversion
Customizations
Performance Testing
WAN Performance
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Key Wins
One homerun environment
Scale up consolidation
Outlook wrapper (Customer Explorer)
Unicode
Integrated reporting
Thin client WAN performance
Total hardware reduction (-60%)
Decreased DataCenter presence (1)
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Key Technologies
64-bit SQL Server
Windows 2003 Server
Siebel 7.5.3.5
Siebel Analytics
Unisys
HP
RedLine
EMC SAN
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Best Practices
SiebelSLA
SiebelAvail
Microsoft Operations Manager (MOM)
Application Security Assessment Tool (ASAT)
Data Enrichment Tool (DET)
24x7 Global Support
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SQL Server Overview– Current
Siebel DB 250GB
8 X 700mhz CPU
8 GB of RAM
67% CPU Utilization during peak hours
28 Trans/Sec
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SQL Server Overview– Future
Upgrade planned this October
Unisys with 16 procs and 64GB of RAM
SQL 64 – Native Access > 8GB
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SQL Server Management
Backup Compression – SQLLitespeed70% size reduction70% faster time
Service Account Password ChangeUtility changes in memory cached password on SQL ServerNo need to cycle SQL to Implement
LogShipping for High Availability
Migrating to SQL Cluster in upcoming release
www.siebelonmicrosoft.com
Performance Management
Memory is KingCaching of query plans and Data big boost to performance
Monitor Long Running QueriesDaily E-mail sent out highlighting performance for previous dayWebsite to monitor perf: http://siebelsla
Indexing strategy essential
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Indexing ExerciseAnswer to Hands on Exercise
Index Used: Table: S_org_ext Columns: Name, Loc, x_prospect_flg 19204 Reads, < 1 second Table: S_addr_org Columns: x_addr1, Country 1.5 million Reads, 9 minutes
Table: S_addr_org Columns: Country, x_addr1 1.5 million Reads, 9 minutes
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Key To Indexing in Siebel
Fast 40 Cursors Query needs to be tuned for fetch operationIndex on “Order BY” Columns to avoid need to return entire result set and sort resultsQueries with very non-selective search criteria just as fast as queries with very selective search criteria
www.siebelonmicrosoft.com
Key To Indexing in Siebel
Avoid multi-table Sorts. Can not index “Order by” clause if it spans 2 tables
Leading Wildcard queries can be problematic
Optimizer needs to guess about selectivityIf optimizer guesses wrong you could be waiting for a while
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© 2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.