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PLEASE READ THROUGH ALL THE INSTRUCTIONS AND THE SAFETY GUIDELINES IN SECTION 8 BEFORE

STARTING THE INSTALLATION.

If you experience problems during the installation process, please refer to the ‘Need Further Help?’ section at the end of this guide. You wil l find al l of the contact details for the relevant helpdesks here.

BT and the Connected World Device are trade marks of British Telecommunications plc. Yahoo! and the Yahoo! logo and product and service names are trade mark s and/or registered trade marks of Yahoo! Inc. Copyright (c ) 20 0 3 British Telecommunications plc and Yahoo! UK Limited. All rights reserved.

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Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1 80 0 0 0 0

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TABLE OF CONTENTS

1 INTRO DUCTION & OVER V IEW OF INSTA LLATION........................ 5

1.1 OVERVIEW OF THE INSTALLATION PROCESS ....................................... 5

2 CONNECTING YOUR HA R DWA RE .............................................. 7

2.1 PLU G IN YOUR A DSL FILTERS ..................................................... 7

2.2 CONNECTING YOUR SPEEDTOUCH 530 TO PC AND GAM ES CONSOLE ......... 9

3 CONFIGURING Y OUR SPEEDTOUCH 530 .................................. 10

4 SETTING UP YOUR GAMES CONSOLE....................................... 21

4.1 XBOX SET-UP PROCEDURES ...................................................... 21

4.2 PLAYSTATION2 S ET-U P PROCEDURES ........................................... 21

5 INSTALLING YOUR BT YAHOO! B ROA D BAN D SOFTWA RE ........... 22

6 GETTING ONLINE ................................................................. 24

6.1 F IRST CONNECTION TO BT YAHOO! BROADBAND: ............................ 24

6.2 FU TURE CONNECTIONS TO BT YAHOO! BROADBAND: ........................ 25

7 BT YAHOO! B ROA D BAND HELP GUIDES .................................. 26

8 SA FETY AND REGULATOR Y NOTICES ...................................... 27

8.1 D IRECTIVE ......................................................................... 27

8.2 TRADEMARKS ...................................................................... 27

8.3 SAFETY INSTRUCTIONS ............................................................ 29

9 NEED FURTHER HELP? .......................................................... 32

9.1 BROADBAND AND SPEEDTOUCH 530 TROUB LESHOOTING: ................... 32

9.2 XBOX TROUB LESHOOTING: ....................................................... 33

9.3 PLAYSTATION 2 TROUB LESHOOTING: ........................................... 33

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1 INTRODUCTION & OVERVIEW OF INSTALLATION

This guide aims to help you co n nect your games co n s ole and PC to BT Yaho o ! Broadband easil y and quickl y, us ing the SpeedTouch 530 combined ADSL modem/router p ro duct. Once you have do ne th is (and you o nly have to d o i t o nce), you wil l then be able s imul taneous ly to su rf from your PC an d play your ch o sen o nl ine gaming serv ice (Xbox Live or P layStatio n 2 Network Gaming) via your co n s ole.

Please note, whi l s t th i s guide covers the set-up of your b roadband l ine and i ts co n nectio n s to your PC and games co n s ole, it d oes n ot cover the set-up procedures of either XboxLive or P layStatio n 2 Network Gaming – for these you s h ou ld use the set-up CD-Rom whic h came with you r XboxLive or PlayStatio n 2 Network Gaming service, or refer to the supp or t sect io ns of the Xbox and PlayStat io n webs ites . S ee the ‘Need Fur ther Help?’ sectio n at the end of th is gu ide.

It i s recommended that any firewal l and v irus p rotectio n is disab led whi le you in s tal l the SpeedTouc h and i ts ass oc iated s oftware ont o your computer . These s h ou ld be re-in s tated after the in s tal latio n and co nfiguratio n proces s .

1.1 Overview of the installation process

Ins tal latio n co n s is t s of the fol lowing s imple s teps :

Ins tal l ing y our ADSL fil ter s

Ins tal l ing your ADSL SpeedTouc h 530 combined ADSL modem/router

Connect ing and sett ing -up your games co n s ole (Xbox or PS2)

Ins tal l ing the BT Yaho o ! Broadband s oftware us ing the CD-ROM provided in your router pack

Getting o nl ine

You s h ou ld have already received n ot ificatio n by email of your BT Yaho o! Broadban d username, passwor d, and the date when your ph o ne l ine wil l be activated for b roadban d. Please d o n ot ins tal l your broadban d equipment and s oftware unt il th i s d ate, as i t wil l n ot work.

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Your BT Yahoo ! Broadband for games co n s ole Router Pack s h ou ld c o ntain the fol lowing i tems:

SpeedTouch 530 combined ADSL modem/router , wit h power adaptor

Line Cord

1 metre USB cable

1 metre Ethernet cab le

2 ADSL fil ter s

This in s tal latio n gu ide

SpeedTouch set-up CD-ROM

BT Yaho o ! Broadban d CD-ROM

Terms and Con dit io n s .

If anything is missing from your pack, please cal l: 08 0 0 1 6 9 8 6 3 9

Note: You may need your Windows CD-ROM during this instal lation. Windows NT, 2 0 0 0 and Windows XP users must also be logged on as the Administrator to complete the instal lation.

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2 CONNECTING YOUR HARDWARE

2.1 Plug in your ADSL filters

By separating the computer data from the voice s ignal s , ADSL fil ters enab le you to use your telepho ne and access the Internet s imul taneous ly over the same pho ne l ine. Hence, cor rect ins tal latio n of the ADSL fil ter s is essent ial for successful operatio n of both serv ices . You wi l l need an ADSL fil ter in each ph o ne s ocket of your broadban d -enab led ph o ne l ine used by a telepho ne or other ph o ne-based device (e.g . h o me computer , fax, TV set-top b ox , TiVo) .

A typical ADSL fil ter (see pictu re below) has two s ockets : o ne marked ‘PHONE ’ and the other ‘ADSL’ , ‘MODEM’ o r ‘DATA’. For each fil ter , you s h ou l d co n nect your ph o ne/fax/ set-top box to the ‘Ph o ne’ s ocket, and your SpeedTouc h int o the ‘ADSL’ socket (you s h ou ld find t hat the p lugs o n each device o nly al low you to co n nect to o ne of the two s ockets).

Remember to use a fil ter for EACH device co n nected to y our b roadband l ine, inc luding th o se on extens io n s . You do n ot need fil ters in unu sed s ockets . For DIY extens io n cab les , take care not to ‘d oub le fil ter ’ , i .e . inadver tent l y apply a fi l ter at each end. If you have two separate pho ne l ines in your h ome (i.e. you receive two b il l s ) , you o nly need fil ter s in the used s o ckets o n the broadband l ine. See diagrams below.

Figure 1: ADSL f ilter (design may vary)

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Connecting your phones/fax/set-top box/answering machine, etc

disc o n nect the ph o ne / device from the wal l s ocket

co n nect the ‘ tail ’ of the ADSL fil ter int o the wal l s ocket

co n nect the l ine cor d from your ph o ne or other device int o the fil ter s ocket marked ‘PHONE ’

n ote that the socket marked ‘ADSL MODEM’ is unu s ed

repeat th is p rocedure for your other ph o nes / equipment

Connecting your SpeedTouch

if a pho ne is already co n nected to the wal l s ocket to be used for your SpeedTouc h , di sc o n nect i t n ow

co n nect the ‘ tail ’ of the ADSL fil ter int o the wal l s ocket

co n nect your Line Cord int o the fil ter (marked ‘ADSL MODEM’). No w co n nect the Line Cord to the SpeedTouc h modem/router . You can o nly co n nect one modem device per telepho ne l ine.

If you addit io nal l y want to co n nect a pho ne into th e same fil ter, co n nect th is t o the s ocket marked ‘PHONE ’

Figure 2: A Typical Broadband Inst allation

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If you need more ADSL fi lters: These may be purchased online at www.btdslshop.com or by cal ling DSL Shop on 0 8 7 0 2 4 0 1 0 6 0 ( 8- 6 Mon-Fri, 9-1 Sat) .

2.2 Connecting your SpeedTouch 530 to PC and games

console

Connecting your SpeedTouch to your PC

At the appropr iate poi nt in the in s tal latio n you wil l need to co n nect the supp lied USB cab le from the USB po rt o n rear of your SpeedTouch t o an available USB por t o n your PC.

Please do n ot co n nect the USB cable from the SpeedTouch to your PC unt il in s tructed to d o s o as described in Sectio n 3: ‘Configur ing your SpeedTouc h 530’ .

Connecting your SpeedTouch to your games console Connect the supp l ied Et hernet cable from the Et hernet por t o n rear of your SpeedTouc h to the Et hernet por t o n th e rear of your games co ns ole. Note: PS2 owners wil l need to purchase a PS2 network adaptor to d o th i s , as the s tan dard PS2 co n s ole does n ot have the necessary Ethernet por t. Thi s i tem can be purchased from games s tores or o n l ine from www.bt d s l s h op .com. Al s o, if you require a longer E thernet cab le (for example, where your PC and SpeedTouc h are in a different ro om to your co n s ole), th is can al so be purchas ed separately o nl ine from www.bt d s l s h op .c om

Finally connect the power supply to your SpeedTouch.

If your PC is n ot already powered up at th is poi nt, switch i t o n and wait for it to bo ot ful l y. Once your computer is di sp layin g its desktop , switch o n the SpeedTouc h via the butto n o n the front panel (you wi l l need to h ol d i t in for several secon ds u nt il power up commences) .

You are now ready to co nfigure the SpeedTouch 530. P lease co nt inue with the fo l lowi ng s teps out l ined in the fol lowin g sect io ns .

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3 CONFIGURING YOUR SPEEDTOUCH 530

The fol lowing screens app ly to the co n nect io n and set-up of the SpeedTouch 530 us ing a USB co n nect io n to your PC. P lease note that if you are us ing operating sys tems ot her th an Win d ow s 98S E (e.g . XP), you may find s ome of the screens differ from th ose s h own here, in these ins tances p lease fol low the on screen ins truct io ns . However , the overal l in s tal latio n pro cess remains the same.

In i tial l y d o n ot co n nect the USB cab le between the SpeedTouc h and your PC, you wi l l be prompted at the appropr iate point to d o th is .

Insert the SpeedTouch 500 ser ies Setup CD-ROM int o your CD-ROM/DVD drive.

You s h ou l d be presented with the top level menu scr een:

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At th is p oint c l ick the View CD Contents opt i o n.

Look for the file named ' Setup.exe’ , (th is wi l l be the file with four coloured squares as an ico n) and c l ick o n i t . This wil l run the SpeedTouch U SB Setup Wizard .

Now cl ick NEXT.

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The Software License agreement screen wil l now be disp layed, t o accept the l icense c l ick YES .

You sh ou l d n ow see a screen g iving you the ch oic e to 'Cho o se Dest inat io n Locatio n ' . Accept the default by cl ick ing NEXT.

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At the ' Select Program Folder ' screen, again keep the default select io n s and cl ick NEXT. The wizard wi l l n ow co nfigure your USB co n nectio n .

During th is proces s you s h ou ld see a progress bar as the USB dr iver software is in s tal led o n to your computer . Once complete you wil l be presented with a Setup Complete screen ( if you cann ot see th is screen, please check behin d other o pen win d ows by minimis i ng them).

At th is p oint select the FINISH opt io n .

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You can n ow p lug in your USB cable between the SpeedTouc h and your PC us ing the appropr iate por ts . It i s po s s ib le that yo u may be asked for your Win d ows OS disc , p lease inser t i t if necessary, (again if you cann ot see any prompting win d ows , please minimise any other open win d o ws) .

The PC wil l now automatical l y detect the new hardware and load s ‘ SpeedTouc h Network Supp or t’ an d ‘U SB ADSL RFC 1483’ dr ivers .

The SpeedTouch ico n in the taskbar t ray at the bottom left -han d s ide of the screen sh ou l d n ow have tu rned 75% green.

Make sure your Speedtouc h setup CD-ROM has been replaced in the CD/DVD-ROM dr ive if previou s ly removed. If you cann ot see the menu screen, you may have minimised i t , l o ok in the taskbar at the bottom of your disp lay for ‘MENU’ and cl ick it to re-launch the appl icatio n . The SpeedTouch Set-Up wizard s h ou l d n ow automatical l y commence.

Please note th i s Wizard wi l l require you to input yo ur BT Yaho o ! Broadband username and passwor d to your SpeedTouc h, s o that it can automatical ly manage your b roadban d log-i n’ s independent l y of your PC (for example, s o you can co n s ole game o nl ine with out having to fire up your PC). Please ensure you n o w have th is information to hand – you s h ou ld have received i t already in y our BT Yaho o ! Broadban d welcome email/ letter .

In i tial l y you wi l l be presented with the SpeedTouc h Set-Up screen again giving you opt io n s to set-up, upgrade or v iew d ocumentatio n for your SpeedTouc h .

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Select ‘ SpeedTouc h Setup’ at th is p oint .

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You s h ou l d then be presented with a ‘Welcome to SpeedTouc h Set-up Wizard ’ screen:

Cl ick NEXT to co nt inue. The PC wil l no w attempt to detect your SpeedTouch v ia the USB co n nect io n :

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Once successfu l , i t s h ou ld disp lay informatio n about the detected device:

Now cl ick NEXT.

You s h ou ld n ow be presented with a screen with the t it le 'Reconfiguring the SpeedTouc h ' , with two opt io n s available to you. Make sure you select the 'Reco nfigure the SpeedTouch ' opt io n , then c l ick NEXT.

You wil l n ow be presented with a screen s h o wing Serv ice Provider informatio n . Select the defaul t opt io n an d cl ick NEXT.

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At th is point you wi l l be requ ired to enter you r BT Yahoo ! Broadband username and passwor d. Please enter your username (e.g . your name@hgxx .bt internet.c om) and your password for your b roadban d accou nt - you wil l find these in your recent welcome email / letter from BT Yaho o! Broadban d .

Continue by cl ick ing NEXT.

A screen wi l l n ow disp lay, s h owing the co nfiguratio n sett ings for your SpeedTouc h. If you are happy with these sett in gs , co nt inue by cl icking NEXT. Your SpeedTouc h co nfiguratio n wil l n ow be updated (a further screen s h ou ld s h ow a p rogress bar as the router is being co nfigured).

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The las t screen you wi l l be presented with g ives yo u the opt i o n to open a browser automatical l y o n completio n of the wizard as wel l as a desktop ico n to launc h the web-based co nfiguratio n screen in the fu ture. To c omplete the in s tal latio n press FINISH.

On completion of the SpeedTouc h set up and assuming you have selected the optio n , a browser sh ou l d automatical ly open to disp lay the SpeedTouc h web interface, you wi l l be p rompted to enter the secur i ty passwor d to access th i s screen (n o username is required and the password wi l l have been set to match your BT Yaho o! Broadband passwor d entered earl ier). This passwor d protects unauth or ised access to your SpeedTouch and can be changed to y our requ irements at a later date (please refer to the d ocumentatio n that can be foun d o n your Speedtou ch Setup CD-ROM).

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Once the passwor d has been entered and ‘ OK’ has been selected, the browser wil l sh o w the cur rent co nfiguratio n information for your router . You sh ou l d n ow have an act ive co n nect io n to the Internet.

Once your SpeedTouc h has been co nfigured, future co n nect io n s to the Internet wil l on ly require you to power up your SpeedTouch 530, as co n nect io n to b roadband serv ice wi l l be han dled automatical l y by the SpeedTouc h .

You are now ready to set-up and co nfigure your games co n s ole.

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4 SETTING UP YOUR GAMES CONSOLE

4.1 Xbox Set-up Procedures

Please refer to the set-up disk inc luded with your XboxLive s tar ter ki t , or to the fol lowing webs ite:

www.xb ox.c om/en-gb/ l ive

4.2 PlayStation2 Set-up Procedures

Please refer to the set up disk inc luded with your PS2 network game, or to the fol lowi ng webs ite:

http : / /uk.p lays tatio n .c om

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5 INSTALLING YOUR BT YAHOO! BROADBAND SOFTWARE

The BT Yaho o! Broadband CD-ROM ins tal l s the fol lowi ng s oftware ont o your PC: the cus tomised browser , in s tant messenger , pop-up ad b locker , Micro s oft Internet Exp lorer 6.0 , Out lo ok Express 6.0, Win d ows Media Player 9.0, Ad obe Acrobat Reader 5.0, NetHelp Ass is tance To ol and BT Yaho o ! Broadband Help Files . It al so al lows you to set up and cus t o mise sett ing s suc h as e-mail accou nts an d your h omepage.

Please insert the BT Yaho o! Broadband CD-ROM into your computer ’s CD-ROM dr ive. The in s tal l program s h ou ld s tar t automatical ly.

If the CD does not start automatical ly, then: from the Windows Start menu, click Run… and type X:\BTopenworld\setup.exe (where X is the letter of your CD-ROM drive) and click OK. Or use Browse… to locate setup.exe on the BT Openworld CD and click OK.

If certain required networking files are miss in g from your computer , you wi l l see the fo l lo wing screen.

Cl ick OK. The in s tal ler wil l n ow run . Fol low th e on screen ins truct io ns to complete your BT Yaho o ! Broadband s oftware ins tal latio n.

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At the fo l lowi ng screen, select the Ethernet modem opt io n and cl ick Next to co nt inue:

Continue fol lowing the o n screen ins truct io n s . You wil l need the fol lo wing informatio n to complete the set-up proces s : Your email address as p rovided in your welcome email , (format: yourname@btinternet.com) and pass word .

At the end of the ins tal latio n , you wi l l need to rebo ot your PC when requested.

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6 GETTING ONLINE

6.1 First Connection to BT Yahoo! Broadband:

Once your PC has rebo oted, the BT Yahoo ! Broadband s oftware ins tal latio n wil l complete:

The fo l lo wing screen wil l then appear. Cl ick Ok to be automatical ly co n nected to BT Yaho o! Broadband .

Once an Internet co n nect io n has been es tabl is hed, t he BT Yaho o! Broadband welcome screen wil l open. Cl ick o n your name ico n to s ign in :

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You wi l l be presented with your new BT Yaho o! Bro adband h ome page. For fur ther informatio n about h ow to perso nal ise th is page and ot her ass oc iated features , p lease refer to the Help butto n o n the BT Yaho o ! Broadban d welcome screen.

6.2 Future Connections to BT Yahoo! Broadband:

For future co n nectio n s , s imp ly cl ick o n the BT Yaho o ! Broadband ico n o n your desktop

This wi l l open the BT Yaho o ! Broadband welcome screen as per the fir s t co n nectio n :

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7 BT YAHOO! BROADBAND HELP GUIDES

During the in s tal latio n process , you were offered the opt io n t o ins tal l the BT Yaho o ! Broadband help files ( Ins tal l Guide, Troub le S h o ot ing Gu ide and FAQs) . I f you ch o se to in s tal l the guides , they can be foun d by cl icking Start , P rograms, BT Yaho o ! Broadband :

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8 SAFETY AND REGULATORY NOTICES

8.1 Directive

Unless express l y and unambiguou s ly approved by Th oms o n , yo u may not :

disas semble, de-compile, reverse eng ineer , t race or ot herwise analyse the equ ipment, i ts co ntent, operatio n , or funct io nal i ty, or

ot herwise attempt to der ive source co de (or the un d erlyin g ideas , algor i thms , s tructure or organizatio n) from the equipment or from

any other information provided by Th oms o n , except to the extent that th is res tr ictio n is express l y pro hib ited by local law;

copy, rent, loan, re-sel l , sub l icense, or ot herwise t ransfer or dis tr ibute the equ ipment to ot hers ;

modify, adapt or recreate a derivative work of the equipment; remove from any cop ies of the equ ipment any pro duct identificatio n , copyr ight or other n ot ices ;

dis seminate performance information or analys i s ( includi ng, with out l imitatio n , benchmarks) from any s ource relating to the equ ipment

Suc h acts n ot express l y approved by Thoms o n mul t imedia wi l l resu lt in the lo s s of pro duct warranty and wi l l inval idate the user ’ s auth or i ty to operate th is equipment. Thoms o n disc laims al l respo ns ib i l i ty in the event of use that d oes n ot comply with the present in s tructio n s .

8.2 Trademarks

The fol lowing trademarks are used in the SpeedTouc h d ocumentatio n:

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SpeedTouch is a trademark of Thomso n .

Micro s oft , Win d ows , MS-DOS and Internet Exp lo rer are either regis tered trademarks or t rademarks of Micro s oft Corporatio n .

Apple and MacOS are regis tered trademarks of App le Computer , Inc.

Netscape and Netscape Navigator are regis tered trademarks of Netscape Communicatio n s Corporatio n .

Adobe, the Adobe log o and Acrobat Reader are trademarks of Adobe Sy s tems, Inc.

Et hernet is a t rademark of Xerox Corporat io n.

UNIX is a regis tered trademark of UNIX Sy s tem Laborator ies , Inc.

Ot her pro duct s may be trademarks or reg is tered trademarks of their respective manufacturers .

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8.3 Safety Instructions

Climatic Conditions

This SpeedTouc h pro duct is intended for :

In-h ou se s tatio nary desktop use; the maximum ambient temperature may not exceed 40°C (104°F)

It must not be mounted in a locatio n expo sed to di rect or excess ive solar and/ or heat radiatio n .

It must not be exposed to heat trap co n dit io n s and must n ot be sub jected to water or co n den sat io n .

It must be in s tal led in a Pol lut io n Degree 2 enviro n ment.

Cleaning Unp lug th is p ro duct from the wal l s ocket and co mputer before cleaning . Do n ot use l iqu id cleaners or aeros ol cleaners . Use a damp c lot h for cleaning .

Water and Moisture

Do n ot use th i s p ro duct near water, for example, near a bathtub, wash bowl , ki tchen s ink, laun dry tub, in a wet basement, or near a swimming po ol . Trans it io n of the pro duct from a col d enviro nment to a hot o ne, may cause con den sat io n o n s ome of its internal parts . Al low i t to dry by i tself before re-s tart ing the pro duct.

Electrical Powering

The power ing of the SpeedTouc h 530 is 15V DC / 1A. Only use the AC/DC adapter provi ded with the unit .

Power Cord Protection

Do n ot al low anything to rest o n the power cor d . Do n ot locate th is p ro duct where the cor d wil l be subject to pers o n s walking o n i t .

Pay particular attentio n to the AC/DC adapter and the pro duct’ s power entry point ; d o n ot use the pro duct where these parts of the cord may become damaged.

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Overloading

Do n ot over load mains supp ly out lets and extens ion cor ds as th is increases the r isk of fire or electr ic s h ock.

Servicing To reduce the r isk of electr ic s h ock, d o n ot disas semble th i s p ro duct. No ne of its internal parts are user replaceable; therefore there is n o reaso n to access the inter ior . Opening or removing the covers may expo se you to dangero us vol tages . Incor rect reassembly cou l d cause electr ic s h ock if the pro duct is sub sequentl y used. If service or repair work is required, take it to a qual ified service dealer .

Damage Requiring Service

Unp lug th i s p ro duct from the wal l out let and refer serv icing to qual ified serv ice perso n nel un der the fol lowing c o n d it io ns :

When the power supp ly cor d or plug is damaged or frayed.

If l iqu id has been sp i l led int o the pro duct.

If the p ro duct has been expo sed to rain or water .

If the p ro duct d oes n ot operate normally.

If the p ro duct has been dr opped or damaged in any way.

If the p ro duct exhib its a dis t i nct change in performance.

Immediately di sc o n nect the pro duct if you n ot ice it giv ing off a smel l of burni ng or smoke. Un der n o ci r cumstances must yo u open the equ ipment yourse lf; you run the r isk of electrocut io n .

Central splitter / distributed filter(s )

If telepho ne serv ice is required o n the same l ine, a central sp l it ter or dis tr ibuted fil ter(s) must be in s tal led for opt imal DSL performance. Depending o n your DSL configuratio n and type of sp l i t ter / fi l ters , ins tal latio n must be carr ied out by qual ified serv ice perso n nel . Consu l t the in s tructio n s herein or co ntact BT Yaho o ! Broadband for fu rther in s truct io n s .

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Safety and Compliancy Statements

Pro ducts with the CE marking comply with bot h E lectro -Magnetic Compatib il ity (EMC) and Low Voltage Directives is sued by the Commiss io n of the European Community.

European Community Declaration of Conformity Hereby, Th oms o n , dec lares that th is SpeedTouc h 530 pro duct i s in compl iance with the essent ial requirements and o ther relevant p rovis io n s of Direct ive 1999/5/ EC. The Declaration of Conformity can be foun d o n www. speedtouc h .c om

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9 NEED FURTHER HELP?

9.1 Broadband and SpeedTouch 530 troubleshooting:

If you have any difficul t ies in co n necting to BT Yahoo ! Broadband , we suggest you d o the fol lowi ng:

1. Check the l ight s o n your SpeedTouc h pro duct. If the’ @ ’ (ADSL) l ight is flashi ng green/yel low, th is in dicates that your broadban d serv ice is n ot act ive for some reaso n . Fir s t , ensure your act ivatio n date has been reached (al low unt i l 6pm o n the due day for activatio n to occur). If the date has passed , then please check al l your ADSL fil ter s are cor rect l y ins tal led ( see sectio n 2 .1 of th is gu ide).

2. If the ‘@ ’ l ight is s t i l l flashing , cal l the Service Status Line free on 0800 169 0199 to check that there are n o network prob lems whic h may be preventing y ou from co n nect ing. This number provi des an automated service with the lates t informatio n o n the s tatus of the broadband network.

3. The BT Yaho o ! CD-ROM co ntains comprehen s ive ins tal latio n in s tructio n s , set-up guides and troub lesh o ot i ng t ips . Please con su l t these fir s t as you may wel l find the answer you are lo oking for here.

4. If there is s t il l a p rob lem, cal l the BT Yaho o ! Broad band serv ice tech nical help team on 0845 600 7030 (24 h our s a day, 7 days a week. Cal ls are charged at s tandard BT local cal l rates). Please state that you are a BT Yaho o ! Broadband for games co n s ole cus tomer when cal l ing . Cal l s may be recorded for cus tomer service purpo ses . Please note the help team can o nly p rovide suppo rt for hard ware and s oftware which has been recommended for use with BT Yaho o ! Broadban d.

You can al so access our comprehens ive onl ine help pages , which inc lude facil i t ies to co ntact us o nl in e, by vis i t ing: http : / /www.bt .yaho o .c om/ help

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9.2 Xbox troubleshooting:

If you need help or have a query regarding your Xbox co n s ole or Xbox Live service, p lease co ntact Xbox as fol lows :

Web www.xb ox.c om/uk/ supp or t

Email : supxbxen @micro s oft .c om

Tel: 0800 587 1102 (8-8 Mon -Sat, 8-5 Su n)

Xbox FAQs an d troub le-s h o ot ing informatio n can al so be foun d at www.xb ox.c om/en-gb/ l ive

9.3 PlayStation 2 troubleshooting:

If you need help or have a query regarding y our PS 2 co n s ole or PlayStatio n2 Network Gaming service, p lease contact PlayStatio n o n the fol lowi ng:

Web www.uk.p lays tatio n .c om

Tel: 08702 42 22 99 (8-10 Mon -Fr i , 10-6 Sat-Su n)

We hope you enjoy using your new

BT Yahoo! Broadband for games console service.

Game on!

o Oo