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Thanks and Best Wishes Soumen De, PMP [email protected] Page 1 Editor’s Note Editor’s Note Dear Friends, Greetings from PMI Bangalore India Chapter! I had the good fortune of attending the PMI Leadership Institute Meeting (LIM) 2014 - EMEA at Dubai last week along with one of my board member. The meeting was attended by volunteer Board members from all Chapter from Europe, Middle East, Asia, Australia, Africa and America. The highlight of the meeting were two key note speeches. The first was by Professor Cris Roebuck from Cass Business School, London who spoke about “Entrepreneurial Leadership”. The next one was by Mike Forde, former Director of Chelsea Football club who presented his experience in managing a high performance Chelsea team. Besides we had sessions where other Chapters shared their best practices related to volunteering, membership and special projects. It amazed me to see the amount of passion, the volunteers demonstrated to drive different initiatives of their respective Chapters. Just to get a pulse, I asked the most common question of how they balance the demands of PMI volunteering and day's job -unsurprisingly a majority of them told the same thing. The volunteering opportunity provides them a tremendous sense of fulfilment. The knowledge gathering and networking opportunities during PM event allows them to give a leading edge to their careers. I would not agree more, as I myself got profoundly influenced by the inspirational takeaways from the keynote speakers. Each word from them was like a pearl of wisdom to me. Leadership Institute Meetings (LIM) help individuals to get the most out of their volunteering experience, make them better leaders and prepare them for even more advanced leadership roles. Team leadership, effective communication, and ability to coach and mentor—these are just some of the valuable skills that PMI volunteer leaders can learn and bring back to the respective organizations they work for. Good leadership helps make project teams work together more effectively and therefore get better project results. PMI Chapter gives volunteer Board member an opportunity to participate in those LIM to learn, share and grow Project Management and leadership skills. This time it was me, but next time you may be the one who will participate in LIM and make a positive different to yourself and to our Chapter. Happy Reading. Chapter News Editorial Board Murali Santhanam, PMP Rama K., PMP, PMI-ACP Shikha Vaidh, PMP, PMI-ACP Soumen De, PMP Vittal Vijayakumar, PMP Volume - 2 - Issue 2 May 2014 -Capt. L. N. Prasad Q. This method was developed by Edward De Bono and provide a framework for group discussion and individual thinking to facilitate unbiased lateral thinking Chapter News - Capt. L. N. Prasad A Transformation Project - Experience from MphasiS - Sanu K Samuel Reinventing ZERO Defect in Software Development - Rajesh Kumar Singh, PMP PICDiS - A model for implementing . . . - Srividhya Subramanian Work Performance - Now and then - Namita Gupta, PMP The Lighter side of PM - Rajiv DID YOU KNOW? Contents Continued on Page 8... PM Enrich: New Board Members: th On 5 April 2014 a one-day advanced workshop on Project Management in New Product Development was held. This is the sixth workshop under the PM Enrich Program which was launched in Feb 2013. The workshop was conducted by Mr. Ravi Kanniganti of TYCO. He is presently the Director responsible for launching SPS products in APAC region. The program was well attended and received by the participants. th On 12 April 2014 new EC members who were selected by the Nominating Committee, joined the Chapter Board as Members. The newly elected members Mr. Ravi Kanniganti, Mr. Raj Nandyala and Lt. Col. (Retd.) L. Shri Harsha joined the Chapter Board as Directors and strengthened the Board. th th The 226 and the 227 fortnightly PM Footprints were held on April th th th 10 and April 24 . On April 10 April Mr. Srinidhi Prahalad, CEO of Reinvento, spoke on the topic "Applying start-up principles in virtual project management". PM Footprints:
Transcript
Page 1: PMI Newsletter May 2014 - PMI Bangalore Chapter · Relevance of Project management principles and processes need to be supported by software engineering concepts, organization and

Thanks and Best Wishes

Soumen De, PMP

[email protected]

Page 1

Editor’s NoteEditor’s NoteDear Friends,

Greetings from PMI Bangalore India Chapter!

I had the good fortune of attending the PMI Leadership Institute Meeting (LIM) 2014 -

EMEA at Dubai last week along with one of my board member. The meeting was attended

by volunteer Board members from all Chapter from Europe, Middle East, Asia, Australia,

Africa and America. The highlight of the meeting were two key note speeches. The first was by Professor

Cris Roebuck from Cass Business School, London who spoke about “Entrepreneurial Leadership”. The next

one was by Mike Forde, former Director of Chelsea Football club who presented his experience in

managing a high performance Chelsea team. Besides we had sessions where other Chapters shared their

best practices related to volunteering, membership and special projects. It amazed me to see the amount

of passion, the volunteers demonstrated to drive different initiatives of their respective Chapters. Just to

get a pulse, I asked the most common question of how they balance the demands of PMI volunteering and

day's job -unsurprisingly a majority of them told the same thing. The volunteering opportunity provides

them a tremendous sense of fulfilment. The knowledge gathering and networking opportunities during PM

event allows them to give a leading edge to their careers. I would not agree more, as I myself got

profoundly influenced by the inspirational takeaways from the keynote speakers. Each word from them

was like a pearl of wisdom to me. Leadership Institute Meetings (LIM) help individuals to get the most out

of their volunteering experience, make them better leaders and prepare them for even more advanced

leadership roles. Team leadership, effective communication, and ability to coach and mentor—these are

just some of the valuable skills that PMI volunteer leaders can learn and bring back to the respective

organizations they work for. Good leadership helps make project teams work together more effectively

and therefore get better project results. PMI Chapter gives volunteer Board member an opportunity to

participate in those LIM to learn, share and grow Project Management and leadership skills. This time it

was me, but next time you may be the one who will participate in LIM and make a positive different to

yourself and to our Chapter.

Happy Reading.

Chapter News

Editorial Board

Murali Santhanam, PMP

Rama K., PMP, PMI-ACP

Shikha Vaidh, PMP, PMI-ACP

Soumen De, PMP

Vittal Vijayakumar, PMP

Volume - 2 - Issue 2 May 2014

-Capt. L. N. Prasad

Q. This method was developed

by Edward De Bono and provide a

framework for group discussion

and individual thinking to

facilitate unbiased lateral thinking

Chapter News

- Capt. L. N. Prasad

A Transformation Project -

Experience from MphasiS

- Sanu K Samuel

Reinventing ZERO Defect in

Software Development

- Rajesh Kumar Singh, PMP

PICDiS - A model for

implementing . . .

- Srividhya Subramanian

Work Performance - Now

and then

- Namita Gupta, PMP

The Lighter side of PM

- Rajiv

DID YOU KNOW?

Co

nte

nts

Continued on Page 8...

PM Enrich:

New Board Members:

th On 5 April 2014 a one-day

advanced workshop on Project

Management in New Product Development

was held. This is the sixth workshop under

the PM Enrich Program which was

launched in Feb 2013. The workshop was

conducted by Mr. Ravi Kanniganti of TYCO.

He is presently the Director responsible

for launching SPS products in APAC

region. The program was well attended

and received by the participants.

thOn 12 April 2014 new EC members who

were selected by the Nominating

Committee, joined the Chapter Board as

Members. The newly elected members

Mr. Ravi Kanniganti, Mr. Raj Nandyala

and Lt. Col.

(Retd.) L.

Shri Harsha

joined the

Chapter

Board as

Directors

and strengthened the Board.

th th The 226 and the 227

fortnightly PM Footprints were held on April th th th10 and April 24 . On April 10 April Mr.

Srinidhi Prahalad,

CEO of Reinvento,

spoke on the topic

"Applying start-up

principles in virtual

project

management".

PM Footprints:

Page 2: PMI Newsletter May 2014 - PMI Bangalore Chapter · Relevance of Project management principles and processes need to be supported by software engineering concepts, organization and

A Transformation Project

- Experience from a large IT Company

2 Page

Volume - 2 - Issue 2 May 2014

PM Article

In the current business context, change has

become essential for survival and growth in all

industries. Large scale changes aimed at delivering

lasting changes in the way an organization is

carrying out its business is called a Business

Transformation project. PMI sees strategic change

or transformation to be delivered through a set of

projects and programs.

Change is painful and will be resisted by people in

the organization. Hence the purpose of change

should be larger than the resistance to the change,

for the change to be successful. There are a few

differences between a normal project and a

business transformation project:

1. The project is for internal stakeholders and hence

must have widespread acceptance to be

successful

2. The success criteria may not be that well defined.

The projects are led by a vision for the future.

3. Transition projects call for A-Teams to deliver

within very short timeline overcoming all

resistances.

4. Change projects must have plans to sustain the

change, as no change will sustain automatically

and things may revert back to old ways.

Given such uncertainties and resistance, how can

the management be sure that the Transformation

Project has a chance to succeed.

So says Boston Consulting Group. DICE ® stands

for,

Duration of the project (D) - Larger the score,

the longer the duration

Integrity of the team (I) – Lower the score, the

better the team

Commitment (C1) and Capability (C2) to change

– Lower the score the better the capability and

commitment to change

Effort required from the employees – Larger the

score the larger the effort

If you have the numbers it is easy to determine

whether the transformation would succeed using

the following scoring guide:

DICE Score = D + (2 x I) + (2 x C1 ) + C2 + E

Lower the scores, the greater the chances of

success.

Simple. Roll the DICE ® !

Sanu K Samuel

Who would be your person to run the Transformation Project

A Project Experience:

Step 1 – Establish Vision:

Step 2 – Define the Charter:

Step 3 – Create Buy-in:

Step 4 – Enabling Transition:

Look at the chances of success of people with different leadership styles:

Studies show that the Strategist has greater chance of completing

Transformation Projects better due to the collaborative skills.

This is a real project experience from one of the

large IT companies in India. The name has been intentionally withheld.

The project was initiated under the auspices of

CEO to introduce significant improvements in service delivery.

The CEO set up a team of top leaders in

delivery to expand the vision and come up with a Project Charter that also

provided some directions for achieving the vision. The key problem

identified was that most of the projects delivered by the company were

being managed as semi-staff augmented engagements, with limited control

over the outcomes. The team agreed on the vision of moving majority of

these engagements to managed delivery over the next 3 quarters, with a

set of measurable attributes to define the success.

The massive communication drive that followed

clearly focused on the key issues presently faced by the teams and by the

customer, the need for changing from staff-augmentation to managed

delivery, the key challenges in making such a change, the resources and

assistance that would be at the disposal of the projects covered under

transformation, the role play expected from the project teams and the plan

for achieving the change.

To be able to run the transition projects it

was estimated that the project managers and extended teams will be

required to spend 10-15% of their time on the transformation project. To

facilitate this, resources were infused into the projects to the tune of 15%

so that spare time could be created to focus on transformation.

A dedicated PMO was set up to manage collection and dissemination of data

related to these projects.

There were focused efforts in identifying and recognizing employees who

took initiative to demonstrate success.

A Transformation Project

- Experience from a large IT Company

Continued on Page 7...

Page 3: PMI Newsletter May 2014 - PMI Bangalore Chapter · Relevance of Project management principles and processes need to be supported by software engineering concepts, organization and

Reinventing ZERO Defect in Software Development Rajesh Kumar Singh, PMP, Mindtree

Page 3

Approach the customer with consistency and

confidence

Give the customer freedom of choice by

offering product and services

Reduce the total cost of ownership by reduce

post sale service requirements

A software malfunction can generate costs that

are extremely large compared with the cost of

system development. In a normal software

project, 'Cost of Quality' (aka CoQ) is defined as

the cost associated with - Negative Cost (Rework

in fixing defects, Wasteful effort in developing

non-conforming requirement, Unacceptable

software) and Positive (Prevention, Appraisal)

Cost.

Based on an

Emerging theory of

the Economics of

software quality,

there is serious

need to look at the

project

management

aspects which

could impact the

Negative cost as well Positive cost of quality. As

a normal industry standard CoQ of the project

does varies in the range of 45% to 55 % of the

total cost of the project. It is a big pie of the

project cost which is just used to ensure good

quality of the product or deliverables.

As a general study, cost burden on the consumer

due to bad quality and rework is around 18 to

22% of the total budget of the projects post-

delivery. The current trend of CoQ on the

product is relatively higher in software industry

compared to other industries like manufacturing.

As per the software industry analysis,

experienced programmers are producing

software with about 100 defects per 1000 SLOC.

Product and cost associated with Defects

CoQ led Systematic Approach in Project

Management

Global economy is passing

through seesaw cycle since last

couple of years, enterprises are

conceptualizing strategically

innovative products for roll out

with faster pace with an

affordable cost to consumer to

bell the bad economic weather.

In any industry, selling price of

the product or services is

directly correlated to cost of

input material, government

taxes, other levies and

anticipated margins. In the

case of software products,

human labor cost and cost of

licensed software takes the

larger share in the total pie of

the costs. It could be brought

down if people work at lower

wage or pursue the technology

companies to sell their software

at lower cost but both these

factors are external which could

not be used to control the cost

of products.

Entry barrier in the product

development space is gradually

coming down which is

increasing the competition

exponentially. Successful

enterprises are continuously

reinventing themselves and

going for newer product suits

and services with improved

product life cycle and lower cost

of ownership.

Management is relying more

and more on successful projects

to become innovative and more

efficient. Transformation in

business is key to remain

efficient and valued to the

customer. Successful projects

have become key success factor

for survival and excellence of

the organizations.

Volume - 2 - Issue 2 May 2014

Continued on Page 5...

To support this strategy, Project

Management and Software Engineering, two

vital streams involved in the development of

strategic products are becoming most

common approach. Success rate of projects

across the industry is still lower than 40%

which is not an encouraging indicator.

Perfection in planning and execution is

critical to minimize the cost of the products

which is vital to rejuvenate the business.

Relevance of Project management principles

and processes need to be supported by

software engineering concepts, organization

and industry's baseline data and matrices

more than ever. Role of project management

and manager has become as a leader in the

ecosystem of business transformation of the

organization. Bringing synergy and

synchronization in these two streams is

critical to bring efficiency in product

development which are essential for

successful roll outs in time and reduced cost

of support which is essential for bringing the

overall cost of ownership by the consumer.

The software engineering need to be

backward integrated to Re- Architect the

Project Management which is essential for

Business Transformation and happiness in

the mind of consumer in terms of cost and

quality.

Currently the business is facing multi-

dimensional issues in fulfilling the demand

of the end consumer. Consumer is always

demanding the product with very low cost of

ownership, improved level of satisfaction

and quick return on investment on the

product.

Enterprises are taking the route of projects

to come up innovative products which could

transform the business. Business has few

alternatives which could be taken to

transform the business but core of the each

alternative is to

Improve the customer satisfaction

Challenges faced by Business

Reinventing ZERO Defect in Software Development

PM Article

Page 4: PMI Newsletter May 2014 - PMI Bangalore Chapter · Relevance of Project management principles and processes need to be supported by software engineering concepts, organization and

PICDiS – A model for implementing Gamification

methodologies for 'Employee Engagement'

4 Page

Volume - 2 - Issue 2 May 2014

2.2 Solution: How Gamification can

address this?

2.3 Characteristics of Work and Play

2.4 Gamification Process

It can be an integrated platform for the

organization to improve the other aspects of

employee engagement like career development

and talent acquisition. Some of the unique

advantages of gamifed recognition programs

over other mechanisms are listed below.

Promotes social recognition

Regular ongoing appreciation

Wider coverage across the organization by

not restricting to time bound performance

based rewards

Promotes peer recognition

Promotes culture of recognition across the

organization

Work and play have many commonalities,

which models employee engagement process

due to which it is feasible to gamify work.

Some of the common characteristics are

described below.

Gamification involves proper application of

“Game Design”, “Game Mechanics” and “Game

features” to non-game areas, in this context

R&R.

Game Design: Process of creating the rules

and content of a game.

Game Mechanics: Building blocks that can be

applied to gamify any non-game context. E.g If

you have are a frequent user popular games

like of “Angry birds”, “Subwary Surt” you would

see that as you progress, you reach various

levels, and you finish each levels, you get

bonus points, additional chance etc.

Game Features: These are the

basic elements which help to create

a game play: E.g, Avatars (you can

choose different characters),

activity feeds, Leader board etc

Gamification involves significant

initial planning effort, continuous

ongoing support and

development

Large scale rollout across

geographies and business units

Constant communication across

the various layers of the

organization to ensure buy-in,

successful implementation and

rollout

Employee pulse and feedback

The below model provides a

systemic approach covering the

various project management

aspects involved, from requirements

to rollout.

Why are you doing this/reason

for gamification?

What are your goals?

What are the expected

benefits/outcomes as a result of

gamification?

Identify the sponsor

Review the goals, expected

benefit with senior management

and sponsor

2.5 Key Challenges in

implementing Gamification

2.6 Prepare (Planning Phase of

Project Management)

Employee engagement is the key to

business transformation. Employee

engagement is all about continuously

engaging the workforce, constantly

motivate them and developing loyalty to

the organization. This article elaborates

using an upcoming trend-Gamification for

increased Employee engagement.

Gamification is application of gaming

strategies in non-game environment.

Since the goals of a game are to engage

the players, make them play again and

again, being loyal, this can be applied as

well to employee engagement.

Gamification addresses engagement,

transparency of work, and connecting

employee's actions to business

outcomes. Gamification being a relatively

new area, this article describes a model

PICDiS (Prepare, Identify, Communicate,

Deploy, improve and Sustain) for

implementing gamification methodologies

as a framework, tool for Employee

engagement.

Current R&R methodologies/programs

have serious short comings. They

address the hygiene factor and don't

improve engagement.

In addition other short comings are

They don't cover wider population of

the organization (especially in large

corporate only small % of top

performers are covered)

provide newer ways of social

recognition

don't improve intrinsic motivation

are event driven

Due to this there is a constant challenge

for the organizations to sustain any R&R

program to improve employee

engagement. Lack of engagement leads

to lower productivity, low morale,

missing business commitments.

According to a survey many companies

say employee engagement is their top

challenge for 2013.

2.1 Challenges/Opportunities

Srividhya Subramanian, Hewlett Packard

Continued on Page 5...

PICDiS – A model for implementing Gamification

methodologies for 'Employee Engagement'PM Article

Page 5: PMI Newsletter May 2014 - PMI Bangalore Chapter · Relevance of Project management principles and processes need to be supported by software engineering concepts, organization and

Page 5

Volume - 2 - Issue 2 May 2014

Professionally managed commercial

companies are trying to remove at least 98%

of these before delivery. Successful large

project performance rate is still low (< 40%)

but improving. Runaway or failed projects are

still common (e.g. the cost of canceled

projects in 1995 for the US IT industry was

estimated at $81B.

'Zero defect' can be adapted to any situation,

it is a philosophy, a thought or a movement.

Zero defects is always discussed among the

industry experts that if it is ever attainable.

Zero defects are NOT about being perfect - it

is about looking at the things differently:

Recognize the high cost of defects at the

later phase of the execution cycle and post

release of the product

Continuously think of the places and

phases where cracks could be introduced.

Work proactively to address the cracks in

systems and processes, which allow

defects to occur.

Zero defects is a bench mark, it is a measure

against which any system, process, action, or

outcome can be analyzed. Zero defects is the

goal, every aspect of the business could be

subject to scrutiny to see the scale of

deviation from the bench mark.

In general, software product development is

dependent on well-coordinated synchronized

behavior of People, Process and Technology.

It has been successfully demonstrated by the

manufacturing industry to achieve Zero

Defect to help the organizations to transform

their business. The payoff in the software

development is very high, 30% to 50% of the

product life cycle cost is wasted as the cost of

poor quality. The effective alignment of

project management principles with Software

engineering processes guides and ensure

efficiency and effectiveness in the process

which helps to preserve the scarce resource

which is fed back in the retained earnings

kitty of the enterprises which is used to brings

transformation in the business even in the

stormy economic condition. Zero Defect

approach is capable to reduce the cost of the

product by almost by 30% in the software

industry through adhering to the basics of the

software engineering.

To improve the CoQ, focus on 'Zero

Defect'

Reinventing ZERO ... continued from Page 3PICDiS a Model for implementing ... continued from Page 4

2.7 Identify (Requirements Phase of Project Management)

2.8 Communicate (Execution and Tracking Phase of Project

Management)

2.9 Deploy (Rollout phase of Project Management)

2.10 Improve and Sustain (Maintenance phase of Project

Management)

Identify the IT requirements

Consider ability to customize the tool

Ability to integrate with corporate intranet/in house tools/data base,

Flexibility in user access control

Ability to come out with new enhancements in 2-6 months' time frame.

Ability to run on internet( for employees on the move) without

compromising corporate firewall/security requirements

Choose the appropriate vendor based on the above ( e.g Badge Ville).

Develop a communication plan covering the various aspects/phases before

launch, during implementation, rollout and post rollout. In addition periodic

reviews with the sponsor and stakeholders.

Before launch(indicating the program details)

Posters across the company( paper and electronic)

Teasers- emails

Posts in Company Intranet-Social media platforms

Word of mouth

For successful rollout, identify rollout champions across the organization

who will act as cheer leader.

Check if there are any restrictions in rolling out the program in certain

regions/countries

Training sessions to line managers since they are the direct contact to

employees and key for employee engagement

Have the communication plan in place covering

Launch Message from HR Leaders since many of the employee engagement

initiatives are driven by HR

Messages in Company Intranet-Social media platforms

Senior Management videos

Resources and Training for People managers

Employee resources: Tool usage/handbook/FAQs etc

Develop the feedback and response mechanism.

Feedback through Surveys, Reporting tool issues to a mailbox

e-mail feedback and Word of mouth

Tool enhancements

Communicate periodically through Periodic Newsletters, capture employee

experience videos/messages.

Many companies like HP, EMC, SAP, Microsoft, Deloitte (Gamification of DLA-

Deloitte Leadership Academy), Google, Salesforce.com have started

implementing gamification methodologies and seeing positive results.

EMC has integrated Gamification engine and launched as part of their R.A.M.P

(Reputation, Awards, and Motivation Program).

Gamification in the enterprises is evolving as emerging trend.This framework

along with the game design/features for rewards and recognition facilitates

improving the employee engagement thereby enabling business performance.

Page 6: PMI Newsletter May 2014 - PMI Bangalore Chapter · Relevance of Project management principles and processes need to be supported by software engineering concepts, organization and

Work Performance – Now and then

6 Page

Volume - 2 - Issue 2 May 2014

Namita Gupta, PMP, PMI-ACP (UIDAI)

1. Data comes in the

form of raw

observations and

measurements (Work

Performance Data)

2. Information is

created by analyzing

relationships and

connections between

the data. It is capable

of answering simple

"who/what/where/wh

en/why" style questions. Information is a

message, there is an (implied) audience and a

purpose (Work Performance Information)

3. Knowledge is created by using the

information for action. Knowledge answers the

question "how". Knowledge is a local practice

or relationship that works. (Work Performance

Reports)

4. Wisdom is created through use of

knowledge, through the communication of

knowledge users, and through reflection.

Wisdom answers the questions "why" and

"when" as they relate to actions. Wisdom deals

with the future, as it takes implications and

lagged effects into account (Lessons Learnt)

Keeping this in mind PMBOK 5 has come up

with 3 work performance dimensions to

improve consistency, clarity about project data

and how it flows from one process area to

other during full SDLC. They are

Work Performance Data which is equivalent

to DATA in DIKW

Work Performance information which is

equivalent to Information in DIKW

Work performance reports which is

equivalent to Knowledge in DIKW

There is nothing referring to Wisdom

as such but this is not less than

having lessons learnt at Organization

level and create overall wisdom base

of organization to make principles for

future projects.

thConsidering this PMBOK 5 Edition

create relationship of work performance

data, information & knowledge across

processed in following way:

Looking at this, Now in PMBOK 5th

edition, it's very clear from where work

performance details are coming and

where it's going.

No more confusion, no more hard time

remembering what is input to what and

what is output of what. All questions thtowards 4 edition structure are

answered well. Let's see how

Work Performance Data is going as

input to all the monitoring and control

processes except M&C project work

for obvious reason. M&C project work

will deal with Work Performance

Information.

WPI (Work Performance Information)

is not going to any Executing Process

Group process

Work performance Information is

input to only one process that is M&C

project work

Work Performance Reports are input

to much vast area of processes as

mentioned above

This overall consistency and clarity has

significantly handled all the tough times

for future PMP aspirants.

There is one more dimension into

PMBOK 5 edition changes, over

knowledge area (KA), process group

(PG) and processes. That is Work

Performance Information and

Measurement definition changes.

This blog will not have textual

explanation. Rather more of

pictorial views of concepts. Let's

understand first what the view of

this in PMBOK 4th edition was

Few important points to note:

Work Performance Information is

not going as input to all the

monitoring and control

processes. E.g. verify scope

Work performance information is

going as input to executing

process “Perform QA”. So

confusing

Work performance Information

as well as Work performance

measurement both are input to

report performance process :-S

Work Performance Measurement

is input only to 2 processes

Perform Quality Control process

and of course Report

Performance process

What is the new thought process on

it by PMI in PMBOK 5th Edition?

PMBOK 5th edition has aligned the

thoughts of performance data, Work

performance Information and

performance reports on DIKW

(Data, Information, Knowledge and

Wisdom) model of knowledge

management. What is DIKW model?

Work Performance – Now and then PM Connect

Page 7: PMI Newsletter May 2014 - PMI Bangalore Chapter · Relevance of Project management principles and processes need to be supported by software engineering concepts, organization and

Page 7

Volume - 2 - Issue 2 May 2014

Namita Gupta, PMP, PMI-ACP

Ms. Namita is presently the Application Manager at UIDAI, Bangalore. She recently completed her PMI-

ACP Examination in April 2014 and shared her experience of PMI-ACP journey.

Ms. Namita is already a PMP credential holder and is also studying MS on Software Systems through

Work Integrated Learning Program (WILP) of Bits Pilani. With her rich experience in project

management over the last 6 years and PMP certification, she started preparing for PMI-ACP certification.

Her motivation behind achieving PMI-ACP certification were twofold. One, to get a thorough

understanding of Agile as a whole and second, to be prepared to meet todays trend of moving from

waterfall to agile in many projects. According to her “Even if we are not running the full project on agile

methodology and using waterfall as base, we still need to understand agile ways to accelerate & adapt

the projects as per customer’s demands. What better way to assimilates than through PMI-ACP

certification.”

She is an active volunteer on different social media related activities and has contributed articles for PM

Essence to spread the knowledge on Project Management. PMP-ACP aspirants can get in touch with here

her and get expert tips.

PM Accomplishments

Starting from the December 2013 issue of PM Essence, we have added a new section to the PM Essence to celebrate the

professional accomplishments and significant milestones reached by the readers. PM Accomplishments is YOUR section for

sharing the joy of professional achievement with the rest of the community an inspiration for others to follow. Please share

details of your achievement in not more than 50 words and send it along a high resolution picture associated with the

accomplishment with the Chapter for publishing in PM Essence.

Certain rules apply:

1. The accomplishment must relate to project management profession. Please do not send information on promotions, new job,

new role and other routine events.

2. The accomplishment must be within the last 6 months.

3. The entries received will be evaluated by the Chapter and selected accomplishment(s) will be published in the Essence of the

following month.

Please write to [email protected] and share details of your accomplishments and steal the limelight.

A. The method is called Six Thinking Hat approach.

Due to many factors including lack of focus, leadership,

individual egos and natural wiring of the brain individuals

think differently , as a result the discussion does tend not

to converge. There is a natural tendency for "spaghetti

thinking" where one person is thinking about the benefits

while another considers the facts and so on. The hats

process avoids this. Everyone is facilitated to look in the

same direction together. De Bono identifies six distinct

directions called six hats in which the brain can be

challenged to think. The six directions are:

• Managing (Blue) - Context gathering; • Information

(White) - Information collection; • Emotions (Red) - Use

Intuition; • Discernment (Black) - Conservative thinking;

• Optimistic response (Yellow) - Optimistic thinking;

• Creativity (Green) - Out of box thinking

[Source - Internet]

Step 5 – Make Course Corrections: Carefully planned feedback

loops were introduced into the project to understand the challenges

faced by the projects to achieve the outcomes and additional

support was provided where required to help projects achieve the

results.

Top management reviews were held every 2 months, and reviews

with the local leadership were held every week.

Results from the transformation project

Number of projects running in managed mode tripled within 3

months

All projects on a delivery dashboard tool for monthly vertical

leader review

Lead-indicators as focus of review for risk reduction and delivery

performance assurance, also other key aspects around managed

service

Customer satisfaction scores went up significantly

Red projects dropped significantly to almost zero

A Transformation Project ... continued from Page 2

Page 8: PMI Newsletter May 2014 - PMI Bangalore Chapter · Relevance of Project management principles and processes need to be supported by software engineering concepts, organization and

8 Page

Volume - 2 - Issue 2 May 2014

PMI Bangalore India Chapter# 13, Suryastan Apartments, Andree Road, Shanthi Nagar,Bangalore - 560 027, Karnataka, India

[email protected] +91 80 6583 3671, +91 80 2211 5772, +91 98868 14078http://www.pmibangalorechapter.org

ValueWorks; [email protected]

PM Essence

Disclaimer

“The mission of PM Essence is to facilitate the exchange of information among professionals in the field of

project and program management, provide them with practical tools and techniques, and serve as a

forum for discussion of emerging trends and issues in project management. PM Essence is YOUR

Newsletter and Bangalore Chapter welcomes story ideas and/or suggestions to make it still better. More

information can be found on the Chapter's website.”

All articles in PM Essence are the views of the authors and not necessarily those of PMI or PMI Bangalore

India Chapter. Unless otherwise specified, it is assumed that the senders have done due diligence in

getting necessary copyright and official clearance in respect of all letters and articles sent to PM Essence

for publication. PMI Bangalore India Chapter is not responsible for loss, damage, or any other injury to

unsolicited manuscripts or other material.

The Lighter Side of PM

In our last edition, we had asked you to

express your thoughts in 10-15 words to

continue the following sentence

and the best response is . . .

... and the Winner is

“A good project definition

significantly increases the

chances of project success as

…….....................…. ”

good project definition helps

in capturing all the business

needs and thus satisfies all

the stakeholders”

Srinath Devarshetty, PMP

We like to hear

what you think!!

Please complete the sentence below

with your thoughts in 10-15 words

and send them to

.

The best entry will win attractive

goodies from PMI Bangalore India

Chapter.

This edition's slogan

Please provide your response by

28th May 2014

Chapter will select the best slogan

and felicitate the winner during a

Chapter event.

[email protected]

“Earned value provides the

crystal ball view of my project

outcome as ....................…. ”

Chapter News ... continued from Page 1

thOn April 24 Mr. Sesha Sai, Regional

Manager, Project Management,

Cushion & Wakefield, spoke on the

topic "PM perspectives -- Lessons

learnt from Large Office construction

Project". The talks were well attended

and participants exchanged a lot of

ideas and held positive discussions.

The Chapter's 35 hour

contact program on PMBOK version

5.0 which helps meet the eligibility criteria for appearing for PMP certification exam

has been regularly held by the Chapter on two weekends. During April the same thwas held on 12, 13, 19, and 20 at Hotel Royal Orchid Manipal Centre, Dickenson

Road near MG Road.

The one day foundation program on Agile for those

who want to have an exposure to Agile concepts was conducted by the Chapter on th26 April 2014. The overwhelming response to the course was very encouraging.

thThe next Agile Foundation Program will be held on 24 May 2014.

PM QUEST:

Agile Foundation Program:


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