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KRA OF

TECHNICAL MANAGER 

 AND

FRONT OFFICE EXECUTIVE

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TECHNICAL MANAGERyThe Technical Manager (TM) is a senior

technical person in a company or industry.

This person possesses the highest level of 

competence in a specific technical field and

  will be recognized as an expert in that

company or industry.

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Project related competencies Job Goal Job description

Technical effort management Create and execute development plansand revises as appropriate to meetchanging needs and requirements. Keepproject manager well informed of statusof development effort and serves asliaison between development staff andproject manager. Ensure technical teamsare contributing to our code library.

Solution Development and Delivery Provide technical direction for thedevelopment, design, and systemsintegration for client engagement fromdefinition phase throughimplementation. Apply significantknowledge of industry trends anddevelopments to improve service to ourclients.

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Career path core competencies Job goal Job description

Technical expertise Understand complex database conceptsand effectively employ differentdatabase design techniques. Possessesdemonstrated work experience withmore than one relational databasemanagement system. Understandsconcepts and consistently apply them inclient engagements.

Communication Hold regular status meetings with

development team. Keep developmentteam well informed of changes withinthe organization and general corporatenews. Deliver engaging, informative, well-organized presentations.

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Professional Qualities Job goal Job decription

Leadership Identify opportunities for improvementand make constructive suggestions forchange . Manage the process of innovativechange effectively. Remain on theforefront of emerging industry practices

Team work Acknowledge, motivate and appreciateeach team member's contributions.Effectively utilize each team member tohis/her fullest potential. Keep track of lessons learned and share those lessons

 with team members.Client management Develop lasting relationships with client.

Communicate effectively with clients toidentify needs and evaluate alternativetechnical solutions. Build a knowledgebase of each client's business, systems and

objectives

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Organizational responsibilities Job goal Job description

Innovatordevelopment Seek and participate in personaldevelopment opportunities above andbeyond training required. Train otherinnovators and clients through both

formal and informal training programs.Encourage more junior Innovators totake responsibility for theirdevelopment within the company 

Internal operations Suggest areas for improvement. Lead

internal teams/task forces. Review thestatus reports of team members andaddress issues as appropriate. Comply   with and helps to enforce standardpolicies and procedures.

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Critical f unctionsyManage the development of team by ensuring that

project tasks are in line with each Innovator'scareer interests when possible

yLead internal teams/task forces

yConduct effective performance evaluations andmentor developers and senior developers throughformal and informal channels

y Facilitate team and client meetings effectively 

yUnderstand complex database concepts andeffectively employ different database design

techniques.

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FRONT OFFICE EXECUTIVE

Front office executive is a person that looksafter front office operations of a company'sdepartments that come in contact with

clients, including the marketing, sales, andservice departments. The front officeexecutive welcomes guests to the

accommodation section, meeting andgreeting them, and allied activities

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Job goal A front office executive must be able tohandle all situations vigorously and in aclever way.

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Job descriptionsyResponding to incoming and outgoing calls

yMIS Work

yKeeping a track of incoming and outgoingcouriers

yMaintaining stationary and attendance

registersyPublic dealing

y Waling visitors

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Cont..yTaking care of all the correspondence

y  Attending queries and escalating it toconcerned department

yMaintaining all office files

yLooking into follow ups

yCheck Daily Mails, Purchase entry inRegisters

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ContyPlacement of letters

yScanning and Drafting Important Letters

yCustomer Handling

yFixing Appointments of Directors with Associates and

yDiscrepancy Resolution

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