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PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
1
EIRUSUser Group for Reliability
and Quality Measurements
Jan Willems, EIRUS secretary
Belgacom (TEM)
tel. +32 2 2024590 fax +32 2 2024766
e-mail : [email protected]
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
22
Presentation outline
• A picture of EIRUS
• Objectives
• Activities
• Future activities
• Conclusion
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
3
EIRUS
User Group of
Quality and Reliability Measurements
for all kinds of Telecommunication Products
A picture of EIRUS
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
4
A group of PNOs and suppliers
• Quality is a keyword
• the goal is to improve quality
• Measurement uniformity
• reduces the costs for supplier and PNO
• Cooperation PNO-supplier
• agree on the way to collect and present results
• provide feedback
• discuss improvement plans
A picture of EIRUS
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
5
EIRUS
• Recommendation of EURESCOM P307 project
• Set-up meeting in June 1995
• Rules and procedures
• PNO and supplier membership
EIRUS = E-IPQM and E-RQMS Users
A picture of EIRUS
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
6
Which measurements ?
• E-IPQM
• based on IPQM (In Process Quality Metrics), Bellcore GR-1315-CORE
• E-RQMS
• based on RQMS (Reliability and Quality Measurements for Telecommunications Systems), Bellcore GR-929-CORE
A picture of EIRUS
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
7
Presentation outline
• A picture of EIRUS
• Objectives
• Activities
• Future activities
• Conclusion
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
8
EIRUS Objectives
• implement the E-IPQM and E-RQMS measurements
• formulate a consensus on change requests to E-IPQM and E-RQMS to preserve uniformity
• find best solutions and practices
• learn from experiences of other EIRUS members
• provide input to system user groups on the issue of quality measurements
• promote the knowledge about E-IPQM and E-RQMS
Objectives
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
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EIRUS Members• Belgacom
• BT
• Deutsche Telekom
• OTE Greece
• Swisscom
• PTT Telecom
• Telecom Finland
• Telecom Italia
• Telenor
• Telia
• Alcatel
• Ascom Hasler AG
• Bosch Telecom
• ECI Telecom
• Ericsson
• GPT
• Italtel
• Lucent Technologies
• Nortel
• Siemens
Objectives
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
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Telecommunication products
• Applicable for all telecommunication products
• Status as of 1997 : Alcatel S12Ericsson / AXEDXGPTSiemens/EWSDUT100Alcatel / 1641SXAlcatel / SDHECI / SDMLucent / SDHSiemens / NKÜ2000Siemens / SDH
Objectives
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
11
Presentation outline
• A picture of EIRUS
• Objectives
• Activities
• Future activities
• Conclusion
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
12
Implementation of measurements
• Task of each individual PNO - supplier interface
• IPQM metrics during development of the producte.g. - Software System Size
- Test Tracking
- Milestone Monitoring
• RQMS measurements during operatione.g. - System Outage Performance
- Problem Reports
- Fix Response Time
Activities
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
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Phased implementation
• Phase 0 : January - June 1996
• 2 RQMS + 3 IPQM
• Phase 1 : July 1996 - June 1998
• additional : 9 RQMS + 3 IPQM
• Phase 2 : October 1997 - June 1999
• all RQMS, all IPQM
Activities
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
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Why a phased approach ?
• Learning phase for PNO and suppliers
• Start introduction of E-IPQM/E-RQMS quickly by using a small set of measurements
• Requested by the suppliers
Activities
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
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Keep measurements uniform
• Background
• Some measurements need system specific interpretations
• European situation different from USA
• New developments and products
• Evolution in Bellcore
Activities
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
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Keep measurements uniform
• EIRUS Issue List mechanism
• to manage in a structured way implementation problems and questions
• PNOs and supplier can raise an issue, e.g.
• for clarification
• to propose a deviation from Bellcore definitions
• Issues are discussed on EIRUS meetings
• Decisions help PNOs and suppliers
Activities
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
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Working groups
• to work between meetings on specific topics
e.g.
• application of IPQM for Object Oriented development
• EIRUS procedures
• Measurement topics
• Fault Fix History
• Patches
Activities
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
18
Presentation outline
• A picture of EIRUS
• Objectives
• Activities
• Future activities
• Conclusion
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
19
Next meeting• Next EIRUS meeting on 24-26 March 1998 in Rome
• New PNOs or suppliers are welcome
• Agenda
• Status of implementation
• EIRUS Issue List
• Results of working group
• Bellcore tool for IPQM and RQMS
• Phase 2
• P619 Task 4 results
Future activities
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
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Information on EIRUS
• Internet
• An information package is available upon request
• Rules and procedures
• Membership application form
• General info
Future activities
http://www.eurescom.de/public/newpub.htm
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
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Presentation outline
• A picture of EIRUS
• Objectives
• Activities
• Future activities
• Conclusion
PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998
22
Conclusions
• EIRUS is a useful forum to
• discuss implementation of quality measurements
• learn from and share experiences with other EIRUS members
• maintain the interface between PNOs and suppliers
• keep uniformity in the measurements
• to reduce cost for supplier and thus for PNOs
• products with a good quality and at low cost
Conclusions