Contents
POLAR Online• The best way to sell Seabourn• Online help and training• Register for POLAR Online• 7 Quick steps for creating a booking• Powerful booking management features• Booking search and booking list
POLAR Online
The best way to sell Seabourn• Help and training available online and by phone• Seven easy steps to create a booking• Powerful booking management features• Booking search and booking lists• More selling and management features than any
other tool• Access to the best fares: all past guest, agency and
group fares• Easily manage group bookings• Easy to learn and lightning fast
Online Help & Training
Available throughout POLAR Online• Click HELP for “how to” guides and policy information
Help topics include• Every step of the booking process• “How to” guides for all booking and modifying features • Policies and procedures
POLAR Online help line• 1-800-544-9032
Register for POLAR Online
Go to www.seabourn.com click “Travel Professionals”
Select “Register your agency”
Register for POLAR Online
Registration for POLAR Online is through OneSource
•Fill in the required information.•Print, sign and date the form. Your agency owner or designated manager must complete this registration form.•Submit your form to the contact provided either by fax or mail. It will be processed by the next business day.•You will receive an email notifying you of your new POLAR Online user name and password.
Register for POLAR Online
Adding a user (only available to owner or supervisor level profile)
Select agency profile under New Reservations to begin
the process
Register for POLAR Online
Adding a user (continued)
Select “Add A User” to create additional logins for agents in your
office
Existing registered users will be displayed along with their
permission type
Register for POLAR Online
Input users information. NOTE: A valid email address is required
for each user
Adding a user (continued)
Register for POLAR Online
F.A.Q.• Q: Who is registered as my agency owner/
administrator?• A: Contact OneSource at 800-544-9032 and they can verify who is the registered agency owner.• Q: My registered agency owner/administrator is no longer with the company. How can I have this changed?• A: On agency letterhead, advise reason for change and who will be the new registered owner/administrator. Be sure to include a new registration email address. Fax this information to OneSource’s Revenue Support at 661-753-0180.
7 Quick Steps for Creating a Booking
Step 1: Sailing Search• Enter club number information for the best quotes
Search by club number or by phone number
Club #
Enter your client’s Club Number to find the best fares. You can search by Club Number or Phone Number
Passenger Club#
Guest Club Number
7 Quick Steps for Creating a Booking
Step 1 (continued): Sailing search screen• Select a cruise search
Search for a
cruise…
Search by date or price
7 Quick Steps for Creating a Booking
Step 2: Availability by Price
Sojourn 03Jun11 007 $2,900 xx xx xx
Pride 29Jun11 015 $6,100 xx xx xx
Spirit 21Jun11 007 $3,400 xx xx xx
Quest 24Jun11 007 $3,200 xx xx xx
Research numerous departures with the
same date and destination
Results are sorted by
price
7 Quick Steps for Creating a Booking
Step 2 (continued): Availability by date• Review category availability
Select a departure to see the fares
Review category status and berth
capacity
View itinerary details
Pride Sojourn Quest Legend
07Jul11 14Jul11 14Jul11 23Jul11
7Greek 9Norway 7Med 7Med
7 Quick Steps for Creating a Booking
Step 3: Category pricing• Category Pricing – Best Buy
• No need to call reservations, POLAR Online displays all fares• Best buy always provides the best FIT quote• Create fare comparison to compare promos by category• View the promo codes that append to your bookings
• Category pricing - Groups• Select from multiple groups: your agency, headquarters or
consortiums• View the group promo and amenity codes that append to your
FIT bookings• Clone bookings to quickly add multiple suites to a group• Easily remove “automatic upgrades” to keep suites together.
7 Quick Steps for Creating a Booking
Step 3 (continued): Category pricing
Best buy FIT quotes
Promotion code by category
Pricing for existing groups
Use fare comparisons button for a list of
available promotions
7 Quick Steps for Creating a Booking
Step 3 (continued): Pricing, fare comparisons• Use best buy to quickly find the best deal
Fare list includes the best promotions available like past passenger and flash
Select two promos for comparison
pricing
7 Quick Steps for Creating a Booking
Step 4: Guest pricing detail• Present the complete quote
Guest Details
Guest Pricing
Adjust transfers and Seabourn Shield
Included section will list any group amenities or
bonus commission codes
Guest 1 Guest 2Guest pricing will display complete
breakdown, commission and payment option details
Review guest pricing details including FCC’s, Onboard Credits and Commissions.You can now add a hotel package by clicking “TRAVEL PACKAGES”
7 Quick Steps for Creating a Booking
Step 5: Up-sell Category• Increase your commissions
We’ve made your sales pitch easy! Speaking points illustrate the cost and benefit for your client to
upgrade.
7 Quick Steps for Creating a Booking
Step 6: Suite Selection
Available Suites
Request a Suite Closest Available Suite
Option #1: Select a suite. You can select up to three for making multiple reservations
Category & Suite Suite
Option #2: Request a specific suite
7 Quick Steps to Creating a Booking
Step 7: Add guest names – the final step!
• Add cross reference ID’s for multiple suites
• Easily remove auto-upgrades to keep suites
together
• Guest information is automatically completed if you
input club numbers
7 Quick Steps for Creating a Booking
Step 7 (continued): Add Guest Names
Enter guests names
Dining and bedding options
Cross reference bookings decline automatic upgrades
Guest Information
Booking Management Features
Save time using POLAR Online to modify your bookings Extend options Rebook features quickly change sailing, category or promo Set up “auto-charge” of final payment to your client’s card Manage pre- and post-cruise packages Submit required immigration information Add gifts like wine, flowers or onboard credit
Booking is confirmed!
Send confirmation (agent and guest) to any agency email or fax
Helpful booking information and modification links
Booking Management Features
Booking Information• Manage guest data
Extend booking option
Cross reference bookings
Change the departure date, promotion or
category
Booking Management Features
Booking Search and Booking List
Retrieve and manage all bookings including bookings made via POLAR Online, any GDS online booking tool or over the phone. Create a list of all agency bookings on a voyage Booking lists make it easier than ever to manage multiple bookings on a sailing View balance and option status within the booking list
Booking Search and Booking List
Retrieve a booking or booking list
Retrieve a specific booking number
Create a list of your agency’s bookings by inputting the
voyage…
…or ship and sail date
Booking Search and Booking List
Filter options and summary information
Sort your booking list by status, group number or gateway city
Includes last name, booking number, group, status, suite
information, ship/sail date and gateway city
Spirit
Legend
Quest
Pride
Booking Search and Booking List
Booking List: Payment Information• Payment status by booking
Check the payment status of multiple bookings at once