Terri Runyan – Performance Excellence Director

Tyler Marr– Senior Policy and Project Manager

Policy Development &

Performance

Excellence

City Manager’s Office

Strategic Guidance/Leadership/Facilitation

• Executive Leadership

• City Council Relations and Assistance

• Policy Development

• Performance Excellence

• Legislative Affairs

• Compliance and Equal Opportunity

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City Manager’s Office

Strategic Guidance/Leadership/Facilitation

• Executive Leadership

• City Council Relations and Assistance

• Policy Development

• Performance Excellence

• Legislative Affairs

• Compliance and Equal Opportunity

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Policy Development Process

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Innovation ecosystem is the term used to

describe the large number and diverse

nature of participants and resources that

are necessary for innovation.

• Consistent philosophy to

developing recommendations

• Heavy focus on public outreach

and deliberation

• Not ideally suited for everything

(formula-based or operational

decisions)

Legislative Affairs

Process

• Legislative Policy Agenda

• Legislative Review Committee

• Advocacy

Current Focus Areas

State

• Climate

• Transportation

• In-Stream Flows

Federal

• Train horn noise

• I-25 funding

• Halligan Reservoir5

What is a journey

towards excellence?

Why Baldrige?

How did the journey

benefit the City and

the Community?

Journey Towards Excellence

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• Aligning Key Systems

around the Vision, Mission

& Values

Why Pursue the Malcolm Baldrige Award?

Customer/Community Focus: Pursuing excellence starts with the needs,

expectations and satisfaction of the customer. For the City, the customers are

citizens, businesses and overall community expectations and service.

The Baldrige Excellence Framework is International Best Practice Criteria:

Applicants for the Malcolm Baldrige National Quality Award -those that have

received the award and those that haven't—say the Baldrige evaluation process is

one of the best, most cost-effective, most comprehensive performance assessments

your organization can find.

The Feedback Report: The City receives a detailed, individualized, written

assessment of the organization's strengths and opportunities based on the Baldrige

Award application. The feedback report is compiled by a team of Baldrige Examiners

who have extensive training in the Baldrige Excellence Framework, and are experts

in their sector/industry. Read the most recent report…..and check out our OFIs!

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External Feedback and Examination

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28FOOTHILLS

& TIMBERLINE

OFI’sOPPORTUNITIES

FOR IMPROVEMENT

32PEAK

36BALDRIGE

2015

34BALDRIGE

2016

37BALDRIGE

2017

+ + + +

167TOTAL

ONE RESULT:

2018 STRATEGIC PLAN

Journey Towards Excellence + Baldrige = Creating Alignment

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Our Philosophy of Excellence

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Our Journey Continues

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2012

•Worked on Key Processes

•Developed Leadership

System

2013

Achieved RMPEx

Timberline Award

2014

Achieved RMPEx

Peak Award•Developed and

implemented Strategic

Planning Process

2015

Submitted 1st

Baldrige Application•Developed monitoring

processes (Monthly

Financial Report, QSAR

& Strategy Map Review)

2016

Submitted 2nd

Baldrige Application

and 1st Site Visit

2011

RMPEx Foothills•Developed & implemented

Performance Measurement

Processes

2017

Submitted 3rd

Baldrige

Application

2010

Submitted CPEx

High Plains Level• Developed CAT

Teams

2017

Baldrige

Recipient

2005

•First BFO Cycle

•Created Vision

2018

Shared

Our Story

2019

Community

Outreach

Benefits

• Effective high performing

government

• Strategic

Planning/Budgeting/

Measurement

• More intentional focus on the

desires of the community

• Customer segments

• Focus on the needs of the

business community

• Business Engagement

Plan

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• Focus on staff engagement

• Improved engagement

survey process

• Process Improvement

• FC Lean

• Volunteer Program improvement

• Hired a volunteer

program manager in

2014

• Multiple “criteria based” initiatives

• CALEA, CAPRA, ISO

Community City Organization

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