Policy Lab & Open Policy Making - Difi...co-design sprint @catdrew19 @PolicyLabUK DIFI, Norwegian...

@catdrew19 @PolicyLabUK DIFI, Norwegian Government 2016

Designing

GovernmentCat Drew

DIFI, Norwegian Government 2016


Hello!



My worlds


My worlds

policymaker


My worlds

policymaker designer


What is design?


form


form process


Diagnose

Establish scope

& reframe

questions

Develop, test and

refine shared ideas and

proposals

Develop & DeliverDiscover

Generate insight

through big data

and user insight

The design process

Be open and collaborative


Diagnose

Establish scope

& reframe

questions

Develop, test and


proposals


Generate insight

through big data

and user insight

The design process


user insight

big data

prototyping

reframing

discovery

open policymaking

co-designsprint


Diagnose

Jumping straight

to problems (and

often solutions)

Jumping straight to

piloting or scaling

without testing first


Using more traditional

methods like surveys

& focus groups

Different from before?

Engaging key stakeholders at the ideas stage


Why do we need

design in

Government?


Design:Saves money

Generates transformative ideas

Creates better services

Tackles wicked problems


Saves money

£1

in


Saves money

£1 £1 £1 £1 £1

£1 £1 £1 £1

£1 £1 £1 £1

£1 £1 £1 £1

£1 £1 £1 £1

in out


Saves money


Saves money

Dyson


Transformational ideas

AbductionOutside inDevelop a

guess linked

to a rule

DeductionTop down

Explore

consequences

of a rule

InductionBottom up

Analyse ‘as is’

facts to create

a rule

Discovery

Justification Dr. Lucy Kimbell



Kenya Hara





How can I build

a bridge?



Why?



How can I get

across the

water?



Bridge



Bridge

Tunnel

Ferry

Zip-line

Canoe

Swim

Balloon

More…



How can we

deliver movies?



How can we

deliver movies?

How can people

watch movies at

home?


Better services

Livework


Better services

Dott Cornwall


Wicked problems

simple

(recipe)

complicated

(man to the

moon)

complex

(child rearing)

chaos/wicked

(health

inequalities)

linear

causalit

ym

ultip

le c

ausalit

y

don’t know know

Uscreates


Who are Policy

Lab and what do

we do?


Intro to Lab

We are a creative space where policy

teams can develop the skills and

knowledge to develop policy in a more

open, data-driven, digital and user-

centred way.


New skills,

knowledge

& Tools

New

Solutions

Inspiring

Projects

Improved

Performance

Innovative

PolicyNew

Thinking

1. Delivering new policy

solutions through inspiring

practical projects

2. Building the skills and

knowledge of the policy

profession and civil service

3. Inspiring new thinking and

innovations in policy through

our experiments and writing.

We have 3 areas of focus


Lab full projectsSupport for up to a year to enable policy teams to

work in new ways.

Lab sprintsWrap-around support over a short intensive period

of time to accelerate a project.

Lab taster sessionsShort introductions to using Lab tools and

techniques.

Lab experimentsone off trials of new and emergent techniques.

What kind of work do we do?Leading to 4 main areas of work


Experiments make us a Lab!

We experiment

here. If they work

we bring them into

government and

then try to increase

their use in

departments…


Our approach


Diagnose

Establish scope

& reframe

questions

Develop, test and


proposals


Generate insight

through big data

and user insight

The design process



The bridge modelresearching prototyping

interpret

describe

abstract

current preferred

concrete



interpret

describe

abstract

current preferred

concrete

What is

Dubberly et al



interpret

describe

abstract

current preferred

concrete

Model of

what is

What is



interpret

describe

abstract

current preferred

concrete

Model of

what could be

Model of

what is

What is



interpret

describe

abstract

current preferred

concrete

Model of

what could be

Model of

what is

What could

beWhat is


Some examples



work in new ways.




techniques.


What kind of work do we do?4 main areas of work



work in new ways.




techniques.


What kind of work do we do?4 main areas of work


Demonstration project

Police digitisation

“How can we improve police

support for victims of crime in

a digital age?”

Policy Lab, Uscreates & RCA



Police digitisation



Police digitisation


Police digitisation



Police digitisation


Demonstration

Projects


Police digitisation



Police digitisation



Police digitisation



Health & work

“How can we support people

to manage their health

conditions and stay in work?”

Policy Lab & Uscreates


Health & work

Data scienceDemonstration project

Health & Work


Health & work


Health & Work

Two segments of people

saying they were on

health benefits also said

that their health was fairly

good showing health is

not the only thing we need

to deal with


Health & work


Health & Work



Health & work


Health & work

prototypingDemonstration project

Health & Work

Penzance

East

London

Newcastle

Southend

Bournemouth


Health & work



Health & work



Health & work



work in new ways.




techniques.


What kind of work do we do?Leading to 4 main areas of work


Health & work

prototypingLab experiments

Policy Jams


“It is always about trying to

pin the future down. This is

something we are absolutely

not interested in… In our

view, it is a pointless activity.

What we are interested in,

though, is the idea of possible

futures and using them as

tools to better understand the

present and to discuss the

kind of future people want,

and of course, ones people

don’t want.”

Dunne & Raby (2013)

Speculative Everything

Health & work


Speculative design


Health & work


Speculative design

Dunne & Raby


Health & work


Speculative design

Superflux


Health & work


Speculative design

Policy Lab & Strange Telemetry


@cgchristrottConsul General, Cape Town, SA

Health & work

prototypingOther experiments

Data science

Government Digital Service


Health & work


Data science

Start with clear user need and

public benefit

Use data and tools which have

the minimal intrusion necessary

Create robust data science models

Be alert to public perceptions

Keep data secure

123456

Be as open as possible


Health & work


Data science

GDS, Ipsos-MORI & Codelegs


Find out more


Find out more


Find out more

https://openpolicy.blog.gov.uk/

https://www.gov.uk/guidance/open-policy-making-toolkit

http://www.slideshare.net/Openpolicymaking/policy-

lab-slide-share-introduction-final

ReadFollow

ShareDo

@PolicyLabUK


Thank you!

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Policy Lab & Open Policy Making - Difi...co-design sprint @catdrew19 @PolicyLabUK DIFI, Norwegian...

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