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Polycom Unified Conferencing. Presentation Agenda Why Unified Conferencing? Polycom Unified...

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  • Polycom Unified Conferencing

  • Presentation AgendaWhy Unified Conferencing?Polycom Unified ConferencingPolycom Unified Conferencing ExperienceMGC Platform & System ArchitectureUnified Conferencing Scheduling & ManagementCompetitive OverviewEasy Migration PathSummary Of Customer Benefits

  • Why Unified Conferencing?End users are demanding more.Seamless, converged conferencing over any network and communications mediaEasy / simple / intuitive user interfacesReservationless & ad hoc services, regardless of communications mediaNetworks are delivering more.Ever expanding range of network technologiesIncreasing range of endpointsInfrastructure and operations support is getting more complex

  • Polycom Unified ConferencingOne MGC platform to support for full featured video, voice and unified conferencesOne conferencing experience for voice and video conference participantsOne management tool for support personnel and end users

  • Polycom Unified Conferencing.... Is The AnswerShared hardware and software system resources to support video and voice multipoint and gateway conferencesLeading edge solution built on the established, reliable MGC platform architectureKey building block for the Polycom OfficeSuperior return on investmentFlexible deployment options - Easy upgrade path

  • Polycom Unified Conferencing Key To The Polycom Office

  • Polycom Unified Conferencing

  • Polycom Unified ConferencingPolycom Unified Conferencing seamlessly brings together conference participants into a unified, robust conferencing experienceRegardless of communications media - audio and videoRegardless of network, PSTN, ISDN and IPVoicePlus conferencing features, audio and videoTouch Tone end user control for audio and video conferencesSimultaneously supports fully featured:PSTN audio conferencesVoIP audio conferencesISDN video conferencesIP video conferencesUnified ISDN/IP video and PSTN/IP audio

  • Polycom Unified ConferencingPolycom Unified Conferencing supports:One DialConference On-DemandWebOffice integrationPeople + ContentPro-Motion 60 fields per secondH.264Siren 14

  • Polycom Unified Conferencing Full Featured VoicePlus, VideoPlus and Unified ConferencingAttended Conference Service Voice & VideoUnattended Conference Service Voice & VideoAd Hoc Conference Service Voice & VideoFull, Automatic Transcoding Of Audio & Video Voice & VideoISDN & IP Conferences Voice & VideoWeb Browser Based Conference Scheduling And Management Voice & VideoConference Entry Queue With Greeting Voice & VideoInvite New Participants To Conference Voice & VideoBlast Dial-Out Voice & VideoIVR / DTMF Based Conference Management Voice & VideoConference & Chairperson Security Codes Voice & Video Conference Rollcall Voice & Video Voting / Polling Voice & VideoQuestion And Answers Voice & Video WebOffice Integration Voice & VideoSiren 14 Khz audio Voice & Video30 Frames Per Second In CP, 60 Fields Per Second VS VideoHardware And Software Based Continuous Presence VideoClick&View VideoAutomatic Rate Detection And Downspeeding VideoPeople + Content Video

    Selected Feature Support For Voice, Video And Unified Conferences

  • Polycom Unified Conferencing One MGC PlatformOne MGC platform to support video, voice and unified conferencing Multipoint and gateway video and voice conferencesISDN video, IP video, PSTN voice, VoIP and unified multipointISDN-to-IP video, IP-to-IP video, PSTN-to-VoIP and VoIP-to-VoIP gatewayVideo, voice and unified conferences integrated with web collaboration

  • MGC Conferencing PlatformsFlexible deployment options on any one or combination of MGC platformsMGC 100 large enterprise and service provider conferencing platformCustom system configurations16 universal slotsRedundant power suppliesMGC 50 enterprise conferencing platformCustom system configurations8 universal slotsMGC 25 workgroup and distributed conferencing platformStandard system configurationsNo capacity upgrades

  • Polycom Unified Conferencing One MGC PlatformPolycoms MGC 50/100 conferencing platform architectureRobust telecom architectureFront-accessible hot-swappable resource modulesSelf configuring resource modulesSystem redundancyTotal resource sharing technologyFull, automatic transcodingOn-line software downloadsMGC track record of proven performanceIndustry leader in video conferencing marketThousands installedReputation for high quality / reliable performance and ease of maintenance

  • Multi-Way TranscodingEnables Seamless Connection, Regardless Of Network

  • Polycom MGC Platform Shared Hardware Resources

  • Polycom Unified Conferencing Benefits Shared Hardware Resources

    ISDN network connections can support both PSTN voice and ISDN video conferences

    IP network connections can support both VoIP and IP video conferences

    Audio resources can support all video and voice conferences

    CP resources can support ISDN and IP video conferencesTx resources can support mixed all conferences

    T.120 resources can support any mix of ISDN and IP video endpoints per conference

    Network costs are reducedNetwork back-up is improved

    IP interface costs are reducedIP back-up is improvedInvestments in IP are leveraged

    Audio support costs are reducedAny audio algorithm can be supportedAudio back-up is improvedAdvanced + CP ISDN and IP conferencesClick&View provides endpoint control over their video experienceEasily connect anyone from anywhere

    T.120 support costs are reducedT.120 back-up is improvedISDN/IP video conferences with T.120

    Multimedia Bus

  • Polycom Unified Conferencing Benefits Shared Software ResourcesMGC MMCS software supports video and voice multipoint and gateway conferences

    Audio transcoding supports video and voice conferencesVideo and data rate transcoding supports ISDN and IP video conferences

    All voice and video participants use the same # to connectIVR/DTMF based features are available to all participants and to all conferences

    IP packets are processed to produce correctly structured and video and voice IP data streamsMGC transmitted IP packets receive IP network QoS

    Reduced costs maintaining OSOS improvements benefits video and voice conferencing support

    Voice and video conferences can support narrow and wide band audioFull transcoding enables mixed, ISDN and IP video conferences

    Connecting to a Unified Conference is simpleAll voice, video and unified conferences share the same robust IVR/DTMF features

    IP based voice and video conference quality is improved

    MGC Operating SystemMultipoint GatewayUnified Conference SuiteIVR/DTMF Voice & VideoSingle Number Entry Queue Virtual Meeting RoomsIP Packet CommanderDuplicate PacketsAudio OptimizationPacket SynchronizationJitter CorrectionQoS Bit InsertionTranscodingAudioVideoData Rates

  • Polycom Unified Conferencing Scheduling And Management OptionsOne management application for system and operations supportSupport a single or network of MGC platforms from a single application windowPowerful diagnostic and fault resolution capability down to the DSP levelOne browser interface to schedule and manage video, voice and unified conferencesOne IVR/DTMF interface to manage video, voice and unified conferences

  • Polycom Unified Conferencing Unified Scheduling And ManagementSupport personnel and end users have one management application for conference scheduling and manage Less training is required Productivity is improvedManage a network of MGC 100s, MGC 50s and MGC 25s from a single application windowManagement application upgrades costs less and require less trainingWebCommander provides a single end user interface for scheduling and managing voice, video and unified conferencesIVR/DTMF single user interface for managing and interacting with VoicePlus features in voice, video and unified conferencesBilling and reporting applications support for both MGC voice, video and unified conferencing means that only one set of support processes are required

  • Polycom Unified Conferencing Competitive OverviewSame experience for voice and video participants regardless of their network: IP, ISDN, PSTNVoice & video IVR/DTMFVoice & video entry queueVoice & video roll callVoice & video Q&AVoice & video voting/polling

    Simultaneous support for full featured:PSTN voiceVoIP voiceISDN videoIP videoUnified voice & videoPolycomRadVisionTandbergYesNoNo

    YesNoNoYesYesNoYesNoNoYesNoNoYesNoNo

    YesNoNo

    YesNoNoYesNoNoYesNoYesYesYesNoYesNoNo* Competitors information is based on publicly available information and is subject to change. Polycom cannot guarantee the accuracy of such information.

  • Polycom Unified Conferencing Competitive OverviewWide band audio 14 Khz

    Enterprise People And Content

    Integrated Web collaboration

    Workgroup, Enterprise and Service Provider Platform OptionsPolycomRadVisionTandbergYesNoNo

    YesNoNoYesNoNo

    YesNoNo* Competitors information is based on publicly available information and is subject to change. Polycom cannot guarantee the accuracy of such information.

  • Polycom Unified Conferencing Easy Migration PathMigrate to Polycom Unified Conferencing, when it is neededStart with a MGC 100, MGC 50 or MGC 25 Unified system configurationStart with a MGC 100, MGC 50 or MGC 25 VideoPlus system configuration and upgrade to unified Start with a MGC 100, MGC 50 or MGC 25 VoicePlus system configuration and upgrade to unifiedStart with a MGC 100. MGC 50 or MGC 25 Gateway system configuration and upgrade to unified

  • Polycom Unified Conferencing MGC UpgradeAudio+ - 12, 24, 48 and 96 ports modules Video+ - 8 port moduleClick&View Unified Conferencing SuiteAudio & video IVR/DTMF interfaceVoicePlus features in video

  • Polycom Unified Conferencing Summary Of Customer BenefitsOne MGC platform to support for full featured video, voice and unified conferencesOne conferencing experience for voice and video conference participantsOne management tool for support personnel and end usersFlexible deployment options - easy upgrade pathSuperior return on investment

  • Polycom Unified Conferencing

    Key Sales Points:When Polycom announced and began shipping a new Unified Conferencing configuration option on any of the MGC platforms, Polycom created a new category for multipoint conferencing, that offers the end user much more than audio or video conferencing servicesWith a Polycom Unified Conferencing configuration of a MGC platform you can support full featured voice, video and unified conferences over any network connection, on the same platformIn this presentation we will further define these conferencing capabilities, the benefits and the attractive ROI potential that you could enjoy

    End users are demanding more for less. They expect to be able to communicate over any kind of network with any kind of endpoint. Their primary concern is being able to quickly, intuitively understand the interface regardless of whether its a scheduled call or something happening on the spur of the moment.

    Coupled with this, networks are becoming more flexible than ever. Gone are the days of requiring engineers just to make a connection between an ISDN and IP network. The technologies now available break down these barriers. Which is an important point, because more than ever, there is a wide variety of endpoints available to the IT department for deployment throughout the enterprise.

    The behind the scenes operations to support this activity requires expertise in many areas. The application is mainstream, the knowledge requirements to make it happen are not. This is why Polycom developed Unified Conferencing.Key Sales Points:There are 3 levels that Polycom Unified Conferencing needs to be defined in order to fully understand what is Unified Conferencing and the benefits that can be expectedAt the conference services level, Polycom Unified Conferencing enables you to support your end users with full featured voice, video or unified conferencing services, there no is longer a need to have multiple platforms from different manufacturers to support voice or video conferencingAt the conference level, Polycom Unified Conferencing enables the seamless connection of voice and video participants into the same conference, with the same set of VoicePlus features such as roll call, voting and polling and Q&A sessions available to all participants, with the same IVR/DTMF interface to interact and manage the conferenceAt the User Interface level, Polycom Unified Conferencing enables support and the end user to be more productive by providing them with one MGC Manager application for support and one end user web browser and IVR/DTMF interface for the end user to schedule and manage their conferencesAt the ROI level, these benefits of Polycom Unified Conferencing means a superior return on your investment The idea behind providing shared hardware and resources is a simple one. Only by making best use of these valuable resources can you start to look at lowering the total cost of ownership. You do not have to duplicate audio resources for a gateway and MCU. For example, in a separate box solution rather than a fully integrated unified conferencing solution, you have to have audio resources for the gateway connection and then duplicate them again for the multipoint requirement.

    Polycom developed the Unified solutions around the market leading MGC architecture deployed by service providers globally.

    The Polycom Office works from the core out. Meaning that without the simplicity of a Unified Conferencing solution at the core, you cannot provide the simple user experience expected in todays work environment.

    Having one architecture to provide all of your conferencing requirements means a lower cost of maintaining the service. IT personnel do not have to learn 4 or 5 different platform, you do not have to hold spares for 4 or 5 platforms and more importantly you do not have to upgrade/beta test 4 or 5 platforms.

    Key Sales Points:Polycom Unified Conferencing adds real value and productivity to meetings at a distance. A conferencing environment where I can seamlessly connect to without having to worry about the technology involved in doing it.

    This is the vision of the Polycom Office.

    What is unified conferencing? Its as simple as dialing a single number, with any type of endpoint over any type of network and having exactly the same connection experience. Single pass code to enter the conference.

    Key Sales Points:Polycom Unified Conferencing is what end users and support require to maintain and improve on productivity with fewer resources, dispersed and mobile work force and global competitionWith Polycom Unified Conferencing the end user can seamlessly bring participants into a conference when it is needed and regardless of where they are locatedWith Polycom Unified Conferencing the end user has access to a conferencing service that truly adds value to the level of interaction that can be supported making the meeting a more productive meeting, way beyond simple talking headsWith Polycom Unified Conferencing, support can offer their customers a full range of voice, video and unified conferencing services on a single MGC platformQuality of conferencing services are taken to a truly new levelProductivity of support is significantly improved, with little additional resources required to support expanded conferencing services providedReturn On Investment potential is very attractive with the need to out source any conferencing service eliminatedSome of the unique features/functions of The Polycom Office are:

    Read bullet points, refer to simplicity with One Dial Conference on-Demand & WebOffice integration. Quality with Pro-Motion, H.264 & Siren 14 that no other company can provide in the market place.

    Key Sales Points:Before Polycom Unified Conferencing there existed a huge feature gap between what and end user had available to them to make their voice or video conference more productive. Historically voice conferencing is a robust feature rich conferencing environment in comparison to a relatively featureless video conferencing environment.Polycom Unified Conferencing has eliminated this huge feature gap by taking all of the features already support by Polycom VoicePlus and replicated these same services on Polycom VideoPlusHaving identical feature sets in IVR/DTMF interfaces for voice and video conferences with the full automatic transcoding technology of the MGC makes Polycom Unified Conferencing possibleConferencing is now easy, simple and intuitiveConferences are more productive with equal access to a robust set of conferencing features by all conference participants, voice or videoHaving VoicePlus features and IVR/DTMF interfaces to support a VideoPlus conference takes Polycom VideoPlus a new level that customer have been asking for and that is not available on any other manufacturers video MCU or audio bridgeSimplicity in making an architecture is the key here.you cannot chose the wrong platform. All of them will provide conferencing for ISDN video, IP video, PSTN voice, Gateway services and Unified conferencing. The only question is, how scalable do you need to get?.Key Sales Points:Polycom Unified Conferencing can be easily deployed on the MGC 25 workgroup platform, MGC 50 enterprise platform and the MGC 100 large enterprise/service provider platformSame software and hardware architecture(shared resource architecture, transcoding, IP Packet Commander,.)Same conference and network optionsSame feature sets available on all platformsSame management tool to manage and support all MGC platforms

    Key Sales Points:If you are going to support your voice, video and unified conferencing on one platform, it better be a highly reliable and easy to maintain and support platform.

    Polycoms MGC platform has a reputation of high reliability and ease of support in demanding service provider environments.

    Read the bullets.Key Sales Points:Polycoms full, automatic transcoding is the industry standard for transcoding of network protocols, data rates, audio algorithms, video algorithms, frame rates, video resolution and data ratesThere is no limit to the number of parameters that can be transcoded in a Polycom VideoPlus, VoicePlus or Unified ConferenceSet-up of a transcoded conference is one simple point and click operators do not have to specify which parameters are to be transcodedEvery end point is able to operate at optimum capabilities, never forced to downgrade to a lower parameter specified in the selection of transcoded parametersSince no endpoint has to re-negotiate connection parameters, the reliability of call connection on Polycom VideoPlus is also the standard for the video conferencing industry

    Key Sales Points:The capability of the MGC to utilize all hardware resources to support all conference services provides inherent back-up of resources and leveraging the customers investment in conferencing resources Key Sales Points:

    Read the bulletsKey Sales Points:

    Read the bullets

    Key Sales Points:Polycom Unified Conferencing unique enables support and end users with one set of management interfaces to schedule and manage conferencesPolycoms MGC Manager is a powerful system management application that support uses to manage and support conferences on any of the MGC platforms and any conferencing service, VideoPlus, VoicePlus and/or Unified ConferencingPolycoms MGC Manager is one important reason why MGC support customers like supporting the MGC and conferencing services on the MGC platformPolycoms WebCommander is the only, easy to use web browser interface that they would use to schedule or manage VideoPlus, VoicePlus or Unified Conferences

    Key Sales Points:

    Read the bullets

    Key Sales Points:

    No other vendor has a Unified Conferencing solution to offer the customer except PolycomKey Sales Points:One of the major benefits of Polycom Unified Conferencing is the flexibility that it provides:To support full feature voice, video or unified conferencesTo seamlessly connect participants over any network and communications end point into a conferenceTo deploy Unified Conferencing on a full range of platforms, and To migrate to Unified Conferencing when it is neededKey Sales Points:Its easy for the MGC customer to upgrade to Unified ConferencingKey Sales Points:One, productivity, flexibility and return on investment are key words used used to describe Polycom Unified ConferencingOne platform to support all conferencing needs of the enterprise eliminates the last significant barrier to bring all conferencing services in house leads to superior return on investmentOne Unified Conferencing experience for voice and video participants in a voice, video or unified conference leads to more productive conferencesOne management tool for support and end users translates into lower costs and increased productivityFlexibility to deploy Polycom Unified Conferencing when you need it on any or any combination of MGC platforms means the timing and targeting of the customer can invest in Unified Conferencing when the utilization of the service and return on investment are optimumThese benefits of Polycom Unified Conferencing together creates a opportunity to realize a superior return on investment.

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