Jupiter – Smart tools turn network intelligence into subscriber satisfaction.
Jupiter iS a revolutionary tool for operatorS, never before Seen in the telecom induStry.
“achieving true SubScriber-focuS iS a challenge.
that’S why we developed Jupiter. we underStand that any network iS
only aS good aS the operator’S ability to See, underStand and fix problemS.
Jupiter’S unique multi-dimenSional viSualiSation of network intelligence
giveS you both the broad overSight and the deep inSight neceSSary to
optimiSe performance and keep uSerS SatiSfied over the long term.”
Mikael Grill / CEO Polystar
Jupiter System designReference data
SolutionsNetwoRk seRvice assuRaNcewireless Ps wireless cs iMs Fixed line interconnect Performance iP Performance
custoMeR assuRaNcesubscriber analytics Handset and Device analysis corporate/viP analysis
RoaMiNg assuRaNceRoaming analytics global Roaming Quality
applicationsDashboard inspector event analyser subscriber analytics crystallizer alarms
JupiterDiscover the Jupiter advantage Prioritise floods of data and focus your efforts the power of visualising with Jupiter applications
VendorVersion
QoS
Congestion
Cell
Roaming
Corporate
ARPU
Prepaid
Demographics
Voice
Internet
VideoMMS/SMS
WAP
VIP group
Model
Jupiter
Customer
ServicesNetwork
Handset
VendorVersion
QoS
Congestion
Cell
Roaming
Corporate
ARPU
Prepaid
Demographics
Voice
Internet
VideoMMS/SMS
WAP
VIP group
Model
Jupiter
Customer
ServicesNetwork
HandsetJupiteryour subscriber focus starts here
polystar’s groundbreaking Jupiter application helps operators develop their business,
and drive the change towards customer centricity by providing a common platform
throughout the organisation. Jupiter takes oSS and performance monitoring to the next
level by giving telecom operators control over their services and the user experience.
Jupiter is a revolutionary tool that provides customised real-time views of business
intelligence to various departments of your organisation via personally adapted dash-
boards. from senior management to engineering and customer care, Jupiter makes
sense of the millions of informational elements generated every day in the operator
environment. the result is a unique, end-to-end multidimensional perspective of service
delivery and customer experience not previously available in the telecommunications
industry.
discover the Jupiter advantage
Jupiter generates customer- and business-intelligence information and puts it at your
fingertips. raw network information is collected via real-time probes and combined with
reference data from third-party sources to provide detailed information—from high-level
business intelligence down to never before seen ‘bits and bytes’ data analysis.
Jupiter includes many sophisticated and detailed reports that are presented via a
number of groundbreaking visualisation techniques. through the web browser-based
interface, you gain instant online access to usage and performance quality metrics for
voice, messaging, and data services from a customer, handset/device and network
perspective. this ability to see important information quickly—coupled with extensive
yet easy-to-use drill-down capabilities to isolate and resolve root causes—improves
efficiency, saves time and reduces costs.
prioritise floods of data and focus your efforts
the telecommunications industry has an ever-increasing demand for instant analysis of
large amounts of complex data, as well as management of real-time information feeds.
in this flood of data, Jupiter provides crucial prioritisation. knowing where to focus your
efforts to resolve customer-impacting problems has never been this easy. through
Jupiter’s unique reporting capabilities, users can work with visualisation techniques to
easily identify and prioritise their tasks. with the help of graphs, colour, grouping, and
drill-down it becomes easier than ever to ensure that high-priority revenue-impacting
issues are resolved first. Jupiter is an ideal tool for many different departments in a
carrier’s organisation—from senior management, to network engineering and customer
care. also, having a unified visualisation tool through many areas of the business
improves inter-departmental communications and understanding.
Jupiter’s drilldown possibility takes you
from a helicopter view down to xDR-
level analysis in a few clicks.
the power of visualising with Jupiter applications
Jupiter gives the user access to all possible perspectives, from a helicopter view to
unmatched drill-down capabilities for in-depth network investigation. Jupiter’s graphical
interface encourages proactive use and inspires new data-monitoring methods to better
reveal degrading trends and other anomalies. potential problems can be dealt with
before they affect quality of service, thus increasing your competitive edge.
Jupiter applications are designed to improve efficiency and support the operational
workflow, from kpi and kqi overviews to root-cause analysis. drill-down starts with a
helicopter view in the dashboard application. when an issue arises in a dashboard, you
go to the inspector application to analyse the data in more detail, and perhaps ultimately
to the event analyser, where data can be studied on an xdr level.
Jupiter applications are designed to provide a fast and holistic view of a telecom network with the ability to drill down into
highly specific details, wherever needed.
dashboard
the dashboard application is the nerve centre of Jupiter, where you gain an instant
overview of your network. here you can combine multiple kpi views from several
technologies, dimensions, and data sources into one view. if all systems are “go”, there is
no need to act, but as soon as performance changes from the normal state it will show
up on the dashboard. and a full analysis is quickly executed via inspector and event
analyser.
the dashboard application comes with a set of predefined views. these views can easily
be adapted to fit each user, from upper management to technical support. Similarly, the
set of kpis and kqis can easily be changed or customised according to the needs of
each user.
when further analyses of kqis/kpis are required, the user can drill down to the inspector
application to investigate the kpis in more detail.
applicationS inspector
the inspector application is an advanced and flexible online data-analysis tool that
provides deeper information about selected kpis. from the network overview in
dashboard, the user can go to inspector to study a particular kpi in more detail to
determine what needs to be done. together with the kpis, a large set of reporting and
analysis functions are available, which makes it possible to customise the workflow to
each operator’s preferences and processes.
event analyser
the event analyser application supports fast and flexible investigation of individually
stored events (xdrs) down to the level of a single subscriber. event analyser is a superb
tool for revealing the root cause of a problem, and lets the user immediately see to the
solution.
using these three Jupiter applications, operators can achieve a completely new level
of monitoring to help optimise networks performance. in a market where competition
for new customers is fierce, Jupiter helps operators to reduce churn by always being in
control of network delivery.
Subscriber analytics
Subscriber analytics is polystar’s innovative application for customer experience
management. it offers completely new possibilities for customer service or second-line
technical service to directly solve end-user problems. agents gain all the information
needed to guide the customer through problem-solving measures. agents can directly
recommend a solution to the customer, such as handset replacement or the sending of
new settings to correct a malfunction or misconfiguration.
functionality:
• displays instant views of perceived quality and percentage of faults per imSi
• Shortens support-call hold time and reduces multiple call-ins
• enables fast escalation of relevant faults to second- and third-line engineers
• provides suggestions for probable fault causes using “worst performing handset” reports
crystallizer
the crystallizer application is polystar’s innovative graphical user interface for managing
large amounts of complex data for real-time analysis. the crystallizer user interface
displays a multi-coloured mosaic of rectangular fields, the characteristics of which
contain information on user, service, or network performance. the size of a field reflects
the volume of the underlying data, while the colour reflects the urgency of an issue. this
offers a new and efficient method of prioritisation not previously available in the industry.
alarms
the alarms application lets you configure and view alarms, while also enabling predefined
or customised alarm definitions. alarms can be viewed in real time and filtered from a
network, customer, and service perspective, indicating degrading trends for kpis and
kqis.
functionality:
• absolute/percentage alarms
• trending/Standard deviation alarms
• alarm levels - critical - major - minor - info - clearing
• time-based activation of the alarms (days, time, and exclusion of defined alarms)
• alarm handler - colour marking according to severity - State mark (active, acknowledge, and clear) - filtering, sorting, and searching
• immediate prompting; when accessing the system, the user will immediately be informed of any active alarms
• links to other applications, to support further analysis of the triggered alarms
• graphical alarm presentation
• alarm distribution, for example using Snmp
each Jupiter solution gives you a potent tool to leverage relevant data into actionable improvements – all in a real-time monitoring environment
you create with your own custom-tailored dashboards.
Solutions supported by Jupiter:
network Service aSSurance
• wireless pS
• wireless cS
• imS
• fixed line (pStn and voip)
• interconnect performance
• ip performance
cuStomer aSSurance
• Subscriber analytics
• handset and device analysis
• corporate/vip analysis
roaming aSSurance
• roaming analytics
• global roaming quality
cutting-edge SolutionSJupiter applications and features are bundled into different solutions, suitable for
different departments within your business. the solutions gather all relevant information
for monitoring one particular area in one dashboard, for example wireless pS,
interconnect performance, or Subscriber analytics. each solution also comes with a
selection of ready-to-use reports.
what is more, Jupiter’s interface gives you a high degree of freedom to create your own
monitoring environment, with customised dashboards or views tailored to the specific
needs of your organisation.
wireless pS
mobile operators increasingly use mobile data services as a competitive differentiator and
revenue generator, particularly in competition with fixed-line operators. the popularity of
high-speed data services creates great opportunities, but also significant challenges,
when working to assure the quality of the customer experience. as mobile data services
are more widely used and the network load and complexity increases, it is vital to be able
to easily monitor the delivered quality.
polystar’s wireless pS solution leverages signalling analysis and packet inspection
technology to deliver real-time operational intelligence—from high-level applications
in dashboard, all the way down to actual packets in event analyser. this lets mobile
operators improve their network and service quality by implementing advanced service-
performance and customer-experience monitoring.
Jupiter supports 4g/lte, in addition to already supported technologies such as 2g and
3g. from a single view, you can determine which services are used, to what extent, and
the level of quality delivered.
wireless cS
the implementation of an all-ip infrastructure creates new challenges and higher
complexity, as more signalling is involved when setting up and releasing network
connections. in this environment, where voice needs to co-exist with new mobile data
services, it is crucial to ensure quality of service for end users.
mobile data is projected to make up the majority of future revenue growth. however, voice
still accounts for most revenue today. thus, a well-implemented voice assurance system
is necessary to proactively manage end-to-end quality of experience and avoid churn.
polystar’s wireless cS solution leverages signalling analysis and packet inspection
technology to deliver near real-time operational intelligence, spanning from high-level
kpi- and kqi-metrics down to conversation flow information and actual packets. by
combining analysis of both signalling and voice (rtp) on a per-session basis, you can
implement full service-performance and customer monitoring. by analysing trends in
end-to-end quality, the system helps you proactively manage qoS (quality of service)
and avoid churn.
imS
imS creates great possibilities, but its complexity poses challenges, as every transaction
involves several network elements and much signalling information that all needs to work
together properly to ensure a high-quality experience.
with polystar’s solutions, you can proactively manage your network by constantly
monitoring end-to-end kpis and kqis, and immediately have any degrading trends
highlighted. for instance, if part of the network reaches its capacity limit, this would
normally affect the dropped-call ratio and set-up times.
fixed line
fixed-line operators face increasing challenges and competition from wireless, cable,
and voip operators. increased churn and decreased arpu are forcing fixed-line
operators to focus on customer experience and the retention of high-value customers.
polystar’s fixed line solution delivers real-time operational intelligence—from high-
level application and conversation flow information all the way down to actual packets.
Jupiter’s unique reporting features enable you to take proactive measures to counter
quality degradation before it impacts your customers. from a single view, you can
determine which services are used, to what extent, and the level of quality delivered.
interconnect performance
as interconnect traffic represents a large proportion of any operator’s revenue, it is vital
that quality is monitored and ensured, and that Slas are fulfilled.
the polystar solution collects information about all interconnect traffic, and provides
real-time, historical and trend-based reporting and alarms on performance indicators
from interconnect trunks—per carrier, per destination, per source or any combination
thereof. the intuitive user interface presents interconnect quality information in real
time, enabling quick re-routing should any interconnect partner not meet stated
performance levels.
ip performance
ip performance measures performance indicators for ip services. measurements are
focussed on network and transport layer statistics, delivering performance and load
metrics on important servers in your core network or on the internet. data is captured
passively from one or several network interfaces, and the statistics generated are
presented by the Jupiter framework. through reports and dashboards created in Jupiter,
you can get notification about system availability, and track changes over time. real-time
alarms on service degradation facilitate rapid problem resolution.
the ip performance solution should be seen as a complement to oSix, as it delivers
more precise ip performance measurements, focussing on a per-server rather than per-
user approach.
handset and device analysis
many problems in mobile and voip networks can be attributed to the subscriber device.
these may be the result of misconfiguration or software-related problems that cause
incompatibility issues between the application online and the application in the client. in
addition, it has become clear that some devices tend to perform poorly in conjunction
with certain vendor equipment in the network.
polystar’s solution enables full insight into how a particular subscriber handset is being
used, the quality this device is delivering, and the location of any associated problems.
analyses can be based on, for example, voice calls, SmSs, or mobile data services.
Subscriber analytics
polystar provides a specific Jupiter application for customer experience management.
the Subscriber analytics application helps you give your customers more accurate
answers to their support questions.
quickly solving problems via customer support turns potentially dissatisfied customers
into happy ones—who will then recommend your network to friends for its good service.
with the help of Subscriber analytics, you will be able to reduce churn and increase
customer loyalty. according to a study by the boston consulting group, operators may
be able to increase earnings by up to 15% just by focusing on keeping their customers,
instead of chasing new customers to replace lost business.
corporate/vip analysis
often, a large portion of operator revenue comes from a relatively small number of
subscribers. clearly, this group deserves extra attention. in addition to generating higher
revenues, vip customers are also often keen early adopters of new technologies,
phones, and devices, thus helping operators to enhance their services.
Supervision of kpis and kqis is performed in near real-time from a vip dashboard, which
displays performance indicators for individual vips. alarms for each vip subscriber can
be generated using customisable thresholds for degrading trends or failed Sla levels.
in addition, the solution has extensive reporting capabilities that enable continuous
follow-up of quality of experience, traffic volume and service usage for each vip.
roaming analytics with grq
international wireless roaming is a vital contributor to every operator’s profits. polystar’s
roaming solutions rely on our network probes to ensure that all information relating to
all roamers and their activities is seen. whether you are looking to find out where in
the network inbound roamers are lost or gained, or generating grq reports, polystar
provides real-time visibility of all roaming activity inside and outside your network.
with polystar roaming analytics you get the complete picture of the delivered service
quality, with multidimensional kpis for voice, SmS, and data/video. it helps operators
speed up the resolution of roaming qoS problems, leading to an improved experience
for the mobile user, which benefits the operator through increased roaming usage and
better customer retention.
access your data online, using Jupiter’s sophisticated visualisation tools to display relevant views in dashboards and reports.
handSet
vendor (nokia)model (n95)type (Smartphone) etc.
network
technology (2g/3g)mScs / SgSnsbScs / rncscells etc.
cuStomer
vipscorporategroups etc.
Jupiter SyStem deSignthe Jupiter system consists of processing, storage, and visualisation servers. the
processing server receives xdrs in real time from non-intrusively connected probes, and
the necessary processing is performed before the data is stored in the storage servers.
users access the data via the web browser-based visualisation server, where a
sophisticated toolbox of visualisation components is available to display relevant
views, in the form of dashboards and/or reports.
reference data
all necessary reference or steering data, such as vip lists, naming of mSc and
cells, etc., are automatically updated through a connection with the operator’s back-
office system holding this vital information.
hardware and software
Jupiter’s system component is hardware independent but commonly implemented
on hp’s proliant family of servers running linux. the type of server is dependent on
customer size and storage requirements. thanks to the scalability of the system, you can
start with a small installation and let the system grow in line with your needs and simply
add new hardware components as required.
clients
the Jupiter user interface is web browser-based, which means that no installation of
client software is necessary.
database
all information is stored in a well-structured database built on mySql. the database
structure is implemented in an olap (online analytical processing) style, enabling
users to move freely between different dimensions when analysing a kpi/kqi.
the data warehouse component in Jupiter is typically implemented using a column-based
database engine, which is ideal for data warehouse applications, supporting complex
queries on the many times large data set available in a data warehouse. this approach
has the further advantage of achieving better data compression, which makes the whole
system less hardware intensive.
polyStarpolystar is the premier supplier of Service assurance, network monitoring and test
Solutions to leading telecom operators, service providers and network equipment
manufacturers around the globe. the innovative product portfolio supports the complete
lifecycle of new services and technologies—from design, pre-deployment verification and
stress-testing, through roll-out, down to network assurance and service management of
in-service mobile, fixed, ip or converged networks.
polystar is recognised as one of the fastest-growing companies in Sweden. Since its
establishment in Stockholm in 1983, it has experienced a continuous and sustainable
growth, and evolved to a global presence, serving its customers in over 50 countries.
polyStar / +46 8 50 600 600 / www.polystar.com