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Population HealthJanet Appel, RN, MSN
Director of Informatics and Population Health
Sharp Rees-Stealy brings the concept of Continuum of Care to life as our programs work together to provide Patient Centered Quality Care to our patients who are living with a chronic medical condition. Our integrated programs ensure that our patient’s individualized needs are met while receiving the best level of care for their personal situation. With a focus on empowering our patients to self manage their health, our RNs, MAs, Educators and Health Coaches help patients understand their disease, access resources and navigate the healthcare systems across the continuum.
Our underlying premise is based on the fact that when an individual reaches the optimum level of
wellness and functional capability, everyone benefits: the patients being served, their support
systems, the health care delivery systems and various reimbursement sources. CMSA
The department of Population Health offers NCQA certified programs, expertise and resources for multiple chronic conditions, senior services, behavioral health, quality initiatives and telemedicine. The staff consists of Certified Registered Nurse RN Case Managers, Medical Assistants, Licensed Social Workers, Certified Health Coaches, RN and Registered Dietitian Educators, Care Specialists, Data Analysts and Experienced Project Managers.
Our Population
• Managed Care Lives –
178,000
– Commercial – 164,000– Seniors – 16,000
• ACO/PPO Lives – 55,000
• Total Membership = 220,000
• Asthma – 500• COPD – 500• Chronic Kidney Disease –
1,000• Heart Failure – 2,074• Active Tobacco Users –
10,405• Diabetes – 18,000• Hypertension – 38,000
Care Management
• Triage/Navigation• Post Hospital Discharge Calls• Patient Outreach• Patient Engagement• Shared Action Planning/Goals
Setting• Self-Monitoring Tools• Ongoing Assessments and
Evaluations• Ongoing Communication with
Providers
• Face to Face Visits at Home and/or Provider Office
• Coordination of Care/Services• Health Coaching• Patient Education- individual,
group classes, web based, printed materials
• Behavioral Health• Advanced Care Planning• OON Service Coordination
Nurse Navigator
• Facilitates Timely Access to Appropriate Healthcare and Resources for Patients and their Families
• A Skilled Communicator who Empowers Patients with Education and Knowledge
• Has a Broad and Comprehensive Knowledge of Preventative Care, Chronic Disease and Care Coordination
• Self-Referrals Accepted
Disease Management
• Education and support customized to the patient’s level of health, allowing them to self-manage their chronic medical condition, promote wellness and prevent complications
• Diabetes• Hypertension• Heart Failure• COPD• Chronic Kidney Disease• Senior Enhanced
Programs
Complex Case Management
• Coordination and assessment for members who have experienced a critical event or diagnosis that requires extensive use of resources and system navigation in order to receive appropriate care & services
Chronic Care Nurses
• Patient Support and Care Management in the Primary Care Offices.
• Focus on High Risk Seniors with 5 or More Chronic Conditions and Post Hospital Follow-Up Visits
• Personalized Face to Face Assessments
• Collaborative Goal Setting
• Office and Telephone Follow-up
• Education and Support
Health and Wellness
• Promotion of knowledge, healthy attitudes, and practices to help our patients achieve their personal best health.
• Healthier Living• Dietician Consultation• Healthy Hearts• Stress Management• Strength Training• Smoking Cessation
Home Visits
• In-home provider visits• RN• MSW• Community Health Worker
• Licensed Social Workers• Community Health Workers• Chronic Condition Support
Group
Community Resources
Enhanced Pharmacy Services
• Medication Therapy Management
• Medication Reconciliation
• Innovative Pharmacy Service-Meds to Bed/Refill Clinic
Telemedicine
• Online Mobile Resources and Support
• Solutions Management• Biometric Devices• Cloud-based Dashboard
Oversight• Smart Phone Applications• Bluetooth Capable Devices• Web-based Interactive
Education, Support and Counseling using Lync
• Interactive Voice Response• Comprehensive Text Messaging
Sharp Rees-Stealy Telehealth Programs
• Asthma• Congestive Heart Failure• Hypertension• Diabetes• Chronic Kidney Disease• Tobacco Cessation• COPD • Post Discharge Texting Program
Outcomes
• Clinical • Engagement• Referrals/Growth• Quality Metrics• Quality of Life• Patient Activation• Patient/Physician/Employee Satisfaction• Financials
Telehealth BP Pilot Program Clinical Outcomes
CHF Readmissions30 Day CHF Readmission Rate SRS Senior HMO Population
Diabetes Texting Clinical Outcomes
Status
Members In
ProgramAPC
CompliantAvg Days in
ProgramAvg Pre-Enr A1c
Avg Post-Enr A1c
Avg A1c Decrease
% Members w Improvement
Complete 57 16% 187 9.56 8.38 -1.21 76.92%
Enrolled 28 25% 106 9.82 8.35 -1.21 94.74%
Quit 64 40% 55 9.46 8.16 -1.36 87.72%
Registered 37 17% 9.88 8.35 -1.5 85.71%
March 10, 2014 through November 4, 2014
Growth
Enrollment/Engagement
Asthma Quality MetricsAsthma Medication Ratio Compliance (IHA P4P Measure)
Financials
Admissions / ED Visits per 1000 SRS Senior HMO Members YTD
Admissions / ED Visits per 1000 SRS Senior HMO Members YTD