MENANGANI KEDATANGAN & KEBARANGKATAN TAMU

PORTER SERVICE

Created by Julie

III. Procedure Guest Checking In

Cont’d

1. Unloading Luggage a. Doorman - Welcoming & greeting guest - Opening and closing the door b. Bell Boy - Unloading Luggage (from car) - Placing Luggage (a safe place at main entrance and ask guest to check it)

Development

Cont’d2. Rooming Guest (Installing Guest) a. Entry into lobby - Bell Boy take the guest to Reception desk (ask the guest to see Receptionist to register) - Placing Luggage (placed near the guest to avoid accidently trip over) - Waiting while the guest register (stand at station / post but depend on hotel policy) - Receiving stamped BBEC - Receiving Guest Card and key

Cont’d

b. Entry into Lift - Liftman greet dan welcome guest - Asking the floor number and letting guest enters firstc. Leading the guest to room - Indicating direction to room - Knocking room

Cont’d

d. Entry into room - Switch on the light - Letting the guest enter first - Placing the luggage : on the luggage rack (suitecase, hand

bag,briefcase,travelling bag)On a folding / collapsible / move able luggage rack (ask guest first the location, BB can placed suitecase, trunk, hand bag)In the closet : garment bag, veal case or something to e hung upOn wash basin table is pleced beauty case can olso on dressing tableExplaning room facilities : (balcony, AC, phone, TV/radio, cupboard, L’dry, mini bar, bath room) Putting Guest Card & Key on dressing table / giving to guestLast greeting & closing door quitely