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Position Description - Stepping Into Program Position Title ANZ - Customer Service Consultant Location Wollongong, NSW Position Duration November 2017 – February 2018 Position Overview This is an entry level role into ANZ. The role is located within the Wollongong city contact centre and is a phone based role. As such we are looking for good communication skills, an ability to empathise with our callers, problem solving, conflict resolution and a willingness to learn. Computer literacy is required to navigate through the numerous systems that we use. Some form of customer facing experience is preferred whether this is in retail, hospitality, or other industries. On the job paid training is supplied prior to any phone contact with customers is made. This is an inbound service centre with calls being received from customers who hold products with us, employers who use products with us or advisers who sell our products. The enquiries can range from simple calls such as what is the address to send this form to, through to enquiries on investment or fee structures. Students should possess the below attributes to be successful in this role. ability to demonstrate good communication skills ability to work well and achieve results ability to problem solve and demonstrate strong verbal and numerical reasoning skills, and Level 3, 80 Clarence Street, Sydney NSW 2000 (02) 8270 9200 www.and.org.au
