Postal Exam Success Guide - USPS Postal Exam...

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Postal Exam Success Guide

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TABLE OF CONTENTS

Introduction 5 ..........................................................................................................

"Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.”-- The Postal Carriers Credo 5 ....................................................................................

Working for The Post Office - a Career Choice? 7 ................................................................

Postal Service Jobs and Positions 9 .................................................................................

City Carriers 9 ......................................................................................................

Mail Processing Clerks 10 ..........................................................................................

Mail Handlers 11 ....................................................................................................

Sales, Service and Distribution Associate 11 ...................................................................

Other Postal Jobs 12 ..............................................................................................

Using Postal Exam Success Guide to get hired 13 ................................................................

Setting Up Your eCareer Profile 18 .................................................................................

Section 1: Personal Data 20 .......................................................................................

Section 2: Work Experience 21 .................................................................................

Section 3: Education/Training 23 ................................................................................

Section 4: General Eligibility 24 ................................................................................

Section 5: Veterans’ Preference 26 ..............................................................................

Section 6: Attachments 28 ........................................................................................

Section 7: Assessments 28 ........................................................................................

Section 8: Review and Release 29 ...............................................................................

Cover Letter 31 ....................................................................................................

Sample Cover Letter 31 ..........................................................................................

Attachments 32 ....................................................................................................

Summary of Accomplishments and References 32 ............................................................

Driving History 33 .................................................................................................

Authorization and Release 34 ....................................................................................

Send Application 35 ...............................................................................................

Finding a Job at the Post Office 36 .................................................................................

The Postal Service Assessment Process 49 .........................................................................

TEST TAKING SECRETS 51 .............................................................................................

Don’t procrastinate! 51 ...........................................................................................

Don’t panic! 52 ....................................................................................................

HavE supreme self-confidence! 53 ..............................................................................

Let’s get physical! 54 ..............................................................................................

PATIENCE 54 .........................................................................................................

Preparation for Test 473E 55 ........................................................................................


Part A: Address Checking 55 ......................................................................................

Part B: Forms Completion 56 .....................................................................................

Part C: Coding and Memory 57 ..................................................................................

Part D: Inventory of Personal Characteristics and Experiences 57 .........................................

practice tests 60 ......................................................................................................

part a: address checking 60 .........................................................................................

part B: forms completion 62 .........................................................................................

part C: Coding 65 ......................................................................................................

Part D: Inventory of Personal Characteristics 74 .................................................................

Sample Questions 74 .................................................................................................

Frequency Questions 76 ..........................................................................................

Multiple Choice Questions 77 ....................................................................................

Different Personality Types 79 ...................................................................................

The Interview Process 81 .............................................................................................

Possible interview questions 83 ..................................................................................

Final Thoughts 87 .....................................................................................................

Ben’s Money Newsletter 88 ..........................................................................................

Appendix – Postal Service Hotline Numbers 89..................................................................


INTRODUCTION

"NEITHER SNOW NOR RAIN NOR HEAT NOR GLOOM OF NIGHT STAYS THESE COURIERS FROM THE SWIFT COMPLETION OF THEIR APPOINTED ROUNDS.” -- THE POSTAL CARRIERS CREDO

Welcome to the USPS-Exam.com Postal Exam Success Guide 2016 Edition

(“Guide”). This Guide can help you become an employee of the US Postal Service (“Postal

Service”). It is designed to help you have an advantage compared to other candidates. It

provides information that all candidates should know, but many don’t.

The Guide provides the candidate with full-length practice tests, quizzes and practical

advice which you can use throughout the hiring process. It is designed by specialists to help

improve your chances of getting hired.

This Guide is not only designed to help prepare you, it will also help you find the

most appropriate job, how to exceed with your interview and advance in your career.

There are three hurdles to getting hired by the Postal Service:

- Navigating the Website and Human Resources Department

- Passing the official exam

- Passing the personal interview

The official Postal Service examination is called the Postal Worker Exam 473E. It

includes four post office occupational groups, including: City and Rural Carrier, Mail

Processing Clerk, Mail Handler and Sales, Services and Distribution Associate.

The first part is self-administrated online and you need to answer 150 questions in 90

minutes. The purpose is to profile your suitability for a job. Personality counts a lot, and your

answers will determine whether you’ve got the right stuff to be a team player for them.


The second part is administered at an official testing site, and it’s more technical in

nature.

After the exam, there is a personal interview.

As many as 90% of all Postal Service applicants take this Exam. When you take it,

you must excel in three key testing areas, such as:

- Address Cross Comparison

- Forms Completion

- Memory and Coding (number series)

The exam is meant to prepare you for different situations you will be faced with and it

will test your ability to solve them.

A good way to prepare for the different exercises is to time yourself doing these

practice questions. This is helpful because during the test there will be a time limit on each

section. This Guide also prepares you for the time limit buy improving your ability to answer

quickly and accurately any question you may encounter during the actual exam.

Bell Ringer Concept to Remember: The Bible says that you reap what you sow. That

means if you will be rewarded in direct proportion to the amount of time and energy that you

put into something (in this case, your study for the Exam). If you read and learn everything

in this Guide, and everything you can about excelling with the Postal Service, you will reap

the benefit of being well prepared, and greatly increase your probability of success. If you

skip over parts of this Guide and don’t give it your all, you will not.


Many people that bought the Guide also subscribed to

the “Ben’s Money” Email Newsletter. If you didn’t,

this is your second chance. Visit BensMoney.com to

subscribe today. You will get monthly emails with

advice and secretes for job search secrets, advancing in

your career, making more money for your family, and

much more! Visit BensMoney.com and check it out now!

WORKING FOR THE POST OFFICE - A CAREER CHOICE?

Have you ever wondered how large is the US Postal Service? Well, it’s the largest

carrier worldwide. Over 40% of all the mail worldwide is handled by the Postal Service. The

second largest, which is Japan, manages just 6% of the world’s mail by comparison.

The US Postal Service is also one of the oldest postal delivery systems in the world.

The Postal Service has its origins in 1775 during the Second Continental Congress, when

Benjamin Franklin was appointed the first Postmaster General. By that time, Franklin was

already a leading author, politician, scientist, inventor, civic activist and diplomat when he

established the first organized mail system.

The Postal Service is the second largest employer in the United States, providing jobs

for approximately 500,000 people who perform various jobs, from sorting and delivering the

mail to protecting the integrity and security of the postal service. And it’s also one of the most

important. The Postal Service provides many critical services for Americans. Millions of

people depend on the Post Office to pay bills, communicate with friends and loved ones, and

to send and receive merchandise. Businesses depend on the Post Office to deliver their

advertisements. The Postal Service is one of the few government agencies explicitly

authorized by the United States Constitution.

Did you know that:


http://bensmoney.com


- 554 million mail pieces get processed and delivered every single day?

- In one working day, mail carriers and truck drivers travel a combined 4 million miles?

- The most unusual delivery method for the postal service are the mule trains used in

Arizona? Each mule carries about 130 pounds of mail and supplies down an 8-mile

trail to the Indians at the bottom of the Grand Canyon.

- The longest rural delivery route is in St. Paul, Kansas? The carrier travels 187 miles

each day and delivers to 173 boxes along Route.

- The smallest post office is located in Ochopee, Florida measuring only 61.3 square

feet?

- The postal service shells out $159 million to employees for salaries and benefits

daily?

- Each day, the Postal Service issues 382,256 money orders?

- Rural free delivery began in 1896?

Few people consider working for the US Post Office a “dream job”. You may not

realize there are opportunities for great pay, benefits and advancement for those who work for

the US Post Office.

Many post offices in rural areas are known for their familiarity. In some cases, the

rural post office provides a social and commercial lifeline to rural residents.

If you’ve ever talked to your mail carrier, chances are he or she is a happy camper.

And why not? Mail carriers provide a vital service at high pay, while enjoying the great

outdoors.

Here’s a few perks the US Post Office offers to all employees – including entry level

hires:

- Wages up to $58k to start

- Paid training


- Pension after five years

- Comprehensive health and dental insurance

- Life insurance and survivor benefits

- Paid federal holidays, paid vacation and sick days

- Stable, recession-proof employment

How many job opportunities have you heard of lately that pay up to $58k per year to

start? Not many. You know that jobs like those harldy exist anymore. So, do you want to be

one of the well-paid or would you rather stand in the unemployment line?

POSTAL SERVICE JOBS AND POSITIONS

From full-time and part-time employment, to temporary and seasonal work, the Postal

Service has an array of jobs and positions available. The following positions are entry-level

Postal Service positions that require passing the 473E Postal Exam.

• City & Rural Carrier

• Mail Proccesing Clerk

• Mail Handler

• Sales, Service and Distribution Associate

City Carriers

➢ Deliver mail by driving and walking door to door. Applicants should have a valid

driver’s license and good driving record.

➢ Service residential areas where mail is delivered once a day, Monday through


Saturday. Commercial City Carriers may be required to deliver mail to businesses twice a

day.

➢ Collect payments for cash on delivery packages and obtain receipts for registered

mail, insured mail and certified mail.

➢ Must be able to lift mailbags or unload containers weighing up to 70 pounds.

➢ Have to walk for many hours each day and have to deal with outside work, in all

types

of weather conditions.

City Carrier overview

Daily activities include delivering and collecting mail, driving to and from

neighbourhoods and carrying a mailbag (can be up to 35 pounds).

It’s perfect if you like being outdoors, walking and speaking with people.

Requirements include having a valid driver’s license, safe driving record, two years

documented driving experience and you must pass the 473E exam.

Mail Processing Clerks

➢ Operate the mail processing equipment found at the post office. This includes barcode

sorters, optical scanners and readers, and automated mail processing equipment

➢ Sort letters and packages, organize, bundle and transfer mail from one area to another

➢ Load bins of mail into a truck

➢ Bend, reach, stoop and carry bundles, bins and packages

➢ Most of work is conducted inside.

Mail Processing Clerk overview


Daily activities include operating automated mail processing equipment and moving

processed mail from one area to another.

It’s perfect if you like rewarding physical work an working with others.

Requirements include being able to lift heavy objects and passing 473E Postal Exam.

Mail Handlers

➢ Move packages, bins and containers in a warehouse either manually or by using

forklift.

➢ Must be able to bend, reach or lift items weight up to 70 pounds throughout the

workday

➢ Most of the work is conducted indoors.

Mail Handler overview

Daily activities include loading and unloading mail, transporting mail, mail containers

and other equipments, opening and emptying containers of mail.

It’s perfect if you like rewarding physical work an working with others.

Requirements include being able to lift heavy objects and passing 473E Postal Exam

Sales, Service and Distribution Associate

➢ Work with direct sales and customer support. Employees must be comfortable

speaking with customers face-to-face and spending time on the phone each day.

➢ There’s limited physical demands

➢ Most of the work is conducted indoors.

➢ Dealing with the public

Sales, Service and Distribution Associate overview


Daily activities include helping customers find the right mail packages, providing

direct sales as needed and distributing mail on a daily basis.

It’s perfect if you like helping people solve problems, working with others and being

in a retail environment.

Requirements include passing the 473E Postal Exam.

Other Postal Jobs

There are a number of other postal jobs available and some of them require that you pass

the 473E Postal Exam. The two main positions are:

• Rural carrier associate

• Data conversion operator

Rural carrier associate

➢ Deliver mail in rural areas using a mail truck

➢ Must be familiar with the areas as many customers may live in remote places where

there aren’t any street signs

➢ Driving a lot each day. Applicants should have a valid driver’s license and good

driving record

➢ Load mail onto a truck

➢ Lift mailbags or unload containers weighing up to 70 pounds

➢ Work outside, in all types of weather conditions

➢ Pass the 473E exam

Data conversion operators

➢ Use a computer to prepare the mail for delivery


➢ Read and type handwritten addresses so they can be read by a barcode scanner. Must

have good typing and data entry skills. Those with faster typing skills might have an

advantage over others.

➢ Have to pass the 473E Exam and the 710 postal exam or Clerical abilities test to

measure typing speed and accuracy.

Other Postal Service Jobs

Other positions include:

• Postmasters

• Supervisors’

• Postal inspectors

• Motor vehicle maintenance

• Building maintenance

• Drivers

During busy times of the year, the Postal Service may hire employees for temporary

jobs which can last from a few weeks to 90 days.

USING POSTAL EXAM SUCCESS GUIDE TO GET HIRED

In order to be considered for a job with the Postal Service, you must pass the 473E

Postal exam. The key to effective studying for Test 473E isn’t cramming for the night before,

but studying longer and smarter. You should plan on spending at least a few weeks preparing


for this exam. If you fail it, you’ll have to wait 4 months before you’re able to retake it. Four

months is a long time to wait, so this is why you should study for the exam beforehand.

You can begin studying smarter for the 473E Postal exam by developing good,

effective study habits. One goal of this Guide is to help you understand the breadth of content

and types of questions to expect when you take the actual exam. You will find all the

necessary information you will need to excel at this test, as well as during the face-to-face

interview process.

How to develop good study habits

Being in the right mindset is important in order to study smarter. Ways to help

improve your study mindset:

▪ Aim to think positively when you study, and remind yourself of your skills and

abilities.

▪ Avoid catastrophic thinking. Instead of thinking, “I’m a mess, I’ll never have enough

time to study for this test,” look at it like, “I may be a little late to study as much as

I’d like, but since I’m doing it now, I’ll get most of it done.”

▪ Avoid absolute thinking. Instead of thinking “I always mess things up,” the more

objective view is, “what can I do to improve?”

▪ Avoid comparing yourself with others, because you usually just end up feeling bad

about yourself.

Where you study is important

A lot of people make the mistake of studying in a place that really isn’t conducive to

concentrating. A place with a lot of distractions makes for a poor study area. If you try and

study in your room, for instance, you may find the computer, TV more interesting than the

reading material you’re trying to digest.

The library, or quiet corner in your home, a restaurant, coffee house or hotel lobby are

good places where you can get the quality study time you will need to succeed at passing the


473E Postal Exam. Make sure to choose the quiet areas in these places, not the loud, central

gathering areas.

Make a schedule you can stick to

Too many people treat studying as the thing to do when you get around to it or have

some spare time. But if you schedule study time just as a regular class time is scheduled,

you’ll find it becomes much less of a hassle in the long run. Instead of last-minute cramming

sessions, you’ll be better prepared because you haven’t put off all the studying into one 12-

hour marathon.

We recommend that you set aside at least one hour each day for preparing and

reviewing. Before finishing your study session for the day, review your notes and test

yourself on what you’ve learned before moving on to the next section. The next day, review

the notes from the previous day before moving on to the next chapter. By going over the

material in this way, you can build on your knowledge with each succeeding day, so by the

time you have completed this guide, you will be confident in your understanding of the

information you will need to know for the exam.

Personal Characteristics and Experience Inventory Exam

The first hurdle you will need to clear – before you even get to Test 473E – is the

Personal Characteristics and Experience Inventory Exam. This isn’t your typical question-

and-answer test. Instead, the purpose of this exam is to see if you have the right personality

and character to work in the postal service.


Bell Ringer Concept to Remember:

Motivation a Key to Success

Do you have the internal motivation to make goals, write them down, and achieve

them? If not, procrastination and a lack of focus may be your enemies. Self-motivation, on

the other hand, is a huge ally. To put it in a more tangible sense, think about the high-paying,

high-integrity job with the postal office. That’s your goal.

Getting a high-paying job with the postal service isn’t easy, but few great things worth

achieving are easy. It’s important to remain motivated at all times in order to successfully

pass Test 473E, impress the hiring manager during your face-to-face interview, and clear all

the other hurdles that stand between you and your postal service job. Keep reminding

yourself of why you want to join the ranks of highly paid postal workers. Think about the fun

vacations you will be able to treat you and your family to (with pay), as well as the excellent

health insurance, retirement benefits and other perks you will be entitled to.

It is a good idea to write down a few of the reasons why you want to obtain a highly-

paid postal service job and post them around your study area or in your home to remind you

of what you are working toward. For instance, you can start saving for the house you want or

put money away for your children’s college education. You can treat your spouse to a new car

or nice clothes. When you have a respectable job, you will be an upstanding member of your

community who earns the respect and admiration of your neighbors. Your future and that of

your family be brighter and more secure. This will help keep you motivated and will sustain

your enthusiasm as you prepare for your exciting new future.

Writing down personal and business goals increases your probability of achieving

these things. When you review them daily, your subconscious mind joins your conscious

thought and begins to find ways to help achieve these goals. For example, if you have drilled

into your subconscious that you are going to make 3 new professional networking contacts


within the next 30 days, you become more acutely aware of who is around you and to take

the initiate to say hi. You will also meeting more new people through your existing groups of

family, friends, neighbors, co-workers, and acquaintances. If you want a friend BE a friend,

and as you expand your group of people that know and care about you, you will become

aware of more career opportunities. You may even meet managers and executives of the Post

Office!

Stretching and growing and creating new relationships takes time and energy and you

are worth it. Even if you happen to be unemployed at the moment, this is just temporary.

When we hear from people that are discouraged from unsuccessful job searches that are

beginning to question their own self worth, we lift their spirits with light - hearted words of

wisdom we heard from Ron Washington, the past manager of the Texas Rangers, once. We

recall that he said “When a baseball team loses the first game of a seven game playoff series,

they feel like they will never win again. If we win the first game, we feel like we are

invincible, and will never loose. The truth is always in the middle. When we are losing, let’s

get motivated not down in the dumps. If we are winning, let’s not think too highly of

ourselves, but just continue to do our best”. Do you understand him, and how this is true for

job searches too? If you apply this wisdom to jobs and careers, don’t get down on yourself if

the ideal employer hasn’t appeared yet, and get more motivated, with your head up and 100%

confidence you will succeed. If you are already in a great career, you should not take it for

granted - there is no guarantee how long it will last.


SETTING UP YOUR ECAREER PROFILE

One of the first step to getting a job with the Postal Service is creating your eCareer

Profile. This is done online and can be entered from your home computer, laptop or tablet.

It generally takes about 20 - 25 minutes to fill out this online form, but the online session

ends after 30 minutes, so you should make sure you are prepared before you begin. It’s an

important first step, so make sure you give yourself plenty of time to get it right.

Sloppiness or carelessness on this form will tell hiring managers that you may not be the

best candidate for a postal service job.

You will need to set up your eCareer Profile on the postal service website before

you are able to search for and apply for specific available jobs. The profile actually helps

guide you toward job openings that might interest you and for which you might be

qualified.

Start by visiting to the Postal Service career website. Go to: www.usps.com/careers

Under “Postal Service Account” select either “Create an account” or “Log In To Your

Account” if you have registered or applied with Postal Service before.


http://www.usps.com/careers

To register an account with the Postal Service, you’ll need to create a unique user

name (at least 6 characters long) and a password (at least 8 characters, with one upper case

character and one number). Be sure to save your username and password on your computer

for future reference so login with these credentials again.

Below you have the Registration and Login screen:

Fill out each box with the appropriate information: Your first and last name, the user

name and password you choose, and your email address. For security purposes, your

password and email address will need to be inputted twice.

Once you’ve registered, you’ll need to create your eCareer Profile, by completing the

following sections:

1. Personal Data

2. Work Experience

3. Education/Training

4. General Eligibility


5. Veterans’ Preference

6. Attachments

7. Assessments

8. Review and Release

Once you’re logged into the system you’ll see a “My Profile” section. There’ll be a

“Hide Roadmap” or “Show Roadmap” which will help you navigate between the different

sections.

Section 1: Personal Data

This section asks for personal information such as name, address, birthplace, phone

number and e-mail address. Be sure to provide accurate information so the post office can

contact you later. If you move or change phone numbers, you can update your contact

information in this section.

!


!

Section 2: Work Experience

This section asks for your work history. You must enter the last 7 consecutive years

of work experience, without any date gaps. Start with your current job and work backwards.

You may include any military service, periods of unemployment, internships and part time or

full time volunteer work.

These are the questions you’ll be asked under work history:

1. Are you currently employed or have you been employed in the last 7 years?

Select “Yes” and then click “Add” to add your work history.

!


This is screenshot of the work history you’ll need to add.

!

If you need to edit or delete any previously entered work experience, click the blank

box to the left of the line you want to edit or delete, and then click “Edit” or “Delete”.

!


Remember, your work experience must be for the last 7

consecutive years, without date gaps. For any period of

unemployment, include an entry with “Unemployed” as the

employer name.

Here are the next questions that follow work experience.

2. Are you a former Postal Service or Federal Employee not now employed by the US

Government (not including military service)?

Yes/No

3. May we contact your present employer about your character, qualifications and

employment record?

Yes/No

4. Have you ever been fired from any job for any reason?

Yes/No

5. Have you ever quit a job after being notified that you would be fired?

Yes/No

Section 3: Education/Training

This section asks for your education and any special training you’ve received

including degrees and courses of study.


!

This a screenshot of how you’ll add your education and training:

!

After each entry, make sure you click on the “Save” button at the bottom of the

screen. Repeat this process as often as you need to until you have completely inputted your

education and training.

Section 4: General Eligibility

This section covers your general eligibility for employment at the Postal Service and

includes the following questions:


1. Are you one of the following: a United States Citizen, a lawful permanent resident

alien, a citizen of American Samoa, or any other territory owing allegiance to the

United States?

Yes/No

2. Do you receive or have you applied for retirement pay, pension or other retirement

pay based on military, postal, federal civilian or District of Columbia Government

service?

Yes/No

3. Have you been awarded a contract with or do you work for a contractor of the US

Postal Service?

Yes/No

4. Are you a male born after December 31, 1959?

Yes/No

If yes, you must be registered with the Selective Service System and enter your

Selective Service number. You can get your number at www.sss.gov

5. Are you now dependent on or a user of any addictive or hallucinogenic drug other

than medical treatment, as permitted by federal law under the supervision of a

doctor?

Yes/No


http://www.sss.gov

6. Does the Postal Service employ any relatives of yours by blood or by marriage?

Yes/No

Postal officials may not appoint or recommend any of their relatives to work for the

Postal Service. If you have a relative by blood or by marriage that works for the Postal

Service, you’ll need to add your relationship to them.

!

Section 5: Veterans’ Preference

This section asks questions related to the United States Armed Forces. Veterans are

given preference for employment.

1. Have you ever served on active duty in the U.S. Armed Forces? (excluding

training)

Yes/No

If yes, list all periods of Active Service from DD form(s) 214. To obtain your form

DD 214, you may visit the following url:

www.archives.gov/veterans/military-service-records/dd-214.html/


http://www.archives.gov/veterans/military-service-records/dd-214.html/








!

2. Have you ever been discharged from the armed forces under conditions other than

Honorable (i.e. Dishonorable, Other than Honorable, Undesirable, Bad Conduct,

General Discharge, Under Honorable Conditions? You may omit any such

discharge changed to Honorable by a Discharge Review Board or similar

authority.

Yes/No

If yes, give details explaining reasons for other than Honorable discharge.

3. Do you claim 5-point preference based on active duty in the armed forces?

Yes/No

If you are a veteran, 5 points will be added to your postal exam score (as long as you

receive a passing grade). In order to claim 5-point preference, you must submit a copy of

your DD Form 214, Certificate of Release or Discharge from Active Duty.

4. Do you claim a 10-point preference?

Yes/No

If you claim the following, 10 point will be added to your postal exam score (as long

as you receive a passing grade).

• Veteran with Service-Connected Disability

• Spouse (of living Veteran who is totally disabled)

• Widow/Widower (of deceased Veteran who served in combat)


• Mother (of totally disabled Veteran or deceased Veteran who served in

combat)

• Veteran with disability rated at 0%or with disability retirement

• Veteran with Purple Heart Award

Section 6: Attachments

In this section, you can upload any documents that are required when applying for a

job, including:

• Certificate/ Diploma

• Educational Transcript

• Notice of Rating, if requested

• Resume

• Work Samples, if requested

• Additional documentation, if requested by a hiring manager

!

Section 7: Assessments

This section asks if you have an Exam History Code.

If you have already taken the Postal Service entrance examination and have an exam

score enter the code in the space provided.


Section 8: Review and Release

This section asks whether you want to release or lock your eCareer Profile.

• Choose Release to allow Postal Service recruiters to view your profile.

• Choose Lock to limit access to your profile.

!

Once you release or lock your profile, you will be taken to a complete page displaying

that you’re profile is complete.

!

Congratulations! You have completed your eCareer Profile.

To start reviewing available jobs, log onto the Postal Service website using the

username and password you created earlier. Click on the tab on the home page that says

“Search our latest job openings”.


!

There is a post office in every town, city and county in every state in the country.

So you should narrow your search down by geographic area by conducting a job search by

locations.

Once you have selected your desired location, just click on “Start” and the current

available jobs in your area will be listed 30 results at a time. If you want to start over or

search in another location, you can click on the “Reset” button and begin a new search.

Read the job descriptions carefully so that you can determine if you are qualified

for a particular job. If you fail to meet the minimum job requirements for a particular job,

you will not likely be seriously considered, so you may wish to focus on positions that you

are qualified for now to get your foot in the door. That way you can join the Postal Service

and learn and advance over time. Once you find a job you might be interested in and you

meet the minimum job requirements, click on the “Apply” button to begin the application

process. If you have released your eCareer Profile, a window will appear asking if you

would like to use your current profile information. If so, click on the “Continue” button to

be directed to your existing profile. This is a good time to review or edit your profile if you

would like. You also can upload any required documents to this page when prompted.


Cover Letter

Once you are happy with your eCareer Profile, click on the box marked “Cover

Letter”. Sending a cover letter is not mandatory, but it’s a good way to introduce yourself

and briefly explain your suitability and interest in working for the postal service.

A neat, concise, well-written cover letter will improve your chances of getting an

interview. Talk about your skills and/or abilities that you believe make you a particular

strong candidate and how you think you can contribute to the Post Office. This is your

chance to capture the attention of managers, many of whom receive hundreds of

applications and cover letters every day. Finish your cover letter by stating how excited

you are to work for the post office or something else that indicates that you are really

motivated to do get the job. In your closing you should ask them if they need anything else

from you, and also suggest what you would like the hiring manager to do, or what action

you plan to take to maintain contact. This may take the form of a request for an interview

and/or a statement of your intent to follow up in the near future with a phone call.

Sample Cover Letter

If you aren’t used to writing simple yet effective cover letters, here’s a template

you can use. Keep in mind that employers may look for individualized and thoughtfully

written cover letters as one method of screening out applicants who lack necessary basic

skills, so don’t just copy and paste this letter. Make the appropriate changes to personalize

it for you, and submit it along with your application. You also may attach a resume, if you

would like.


Sample cover letter

Dear Sir, Madam or Hiring Manager: (If you know who your application will be read

by, use their name and make sure that you spell it correctly)

I am responding to your job posting for mail handler at the Postal Service, and would like to offer my services for this position.

As the enclosed resume indicates, I am highly skilled in sorting, moving, loading, unloading and shipping mail. If we were to meet, you will also see that I am a self-motivated person that is an exceptional team player and communicator. I have read numerous articles about the exceptional culture at the Post Office, including its charitable works, and I would be honored to be considered for a position.

Your posting indicated you are looking for a qualified person to start immediately, and I am ready, willing and able to begin. I look forward to hearing from you and hopefully meeting sometime soon. I am available at available on my cell at 444-888-7777 if you would like to speak to me regarding my credentials. Thank you for your time and consideration.

Sincerely,

(Signature)David Brown

(address)

(email)

Attachments

When you are ready to proceed, click on the box marked “Attachments” at the

bottom of the page and upload any documents or file that may be required for a particular

job opening. The attachments you include will depend on the type of job with the postal

service that you are applying for.

Summary of Accomplishments and References

The “Summary of Accomplishments and References” yellow box can be found at

the bottom of the page. This is where you can describe your unique qualifications for the


particular job you are applying for. For example, if you have any specialized training that

relates to the position, you can include it here.

When you are ready to proceed, click on “References”. In this section, you can

include the names and contact information for up to three people who are familiar with

your character and work ethic. These can be either personal references or professional

ones, such as former supervisors or employers. While you aren’t required to list three

references, it’s a good idea because it shows the hiring manager that you have people who

can vouch for you.

You want to include the reference’s name, title, email and phone number. Once you

are through with each person, click “Add” to add the next reference. When you have

entered all three references, click on the “Save” button at the bottom of the screen.

Make sure that the person you list as a reference will give you a positive reference.

Also, make sure that you let the people you list know that you are listing them as

references so that they can be prepared if they are contacted. One of the tricks that

reference callers sometime use, is to ask your reference for the names and numbers of

other people that know you. They do this because they know you have hand-picked your

list to only include positive references. You may want to mention this to your hand-picked

people, and have them think about 1 or 2 other people they might provide.

Driving History

Most Postal Service jobs require at least some amount of driving (even if you are

not a mail carrier, you will likely need to drive to your job at a Postal office or facility), so

it’s important that you complete this section carefully. First, you will be asked four yes or

no questions about your driving record. Answer honestly because if you don’t and your

dishonesty is discovered later, it could disqualify you for a job or cost you your

employment should you be hired.

If you have been found guilty or pleaded guilty to a moving violation in the past

five years, you must answer “Yes” to the third question. If so, click on the “Driving


Violations” tab and then on the “Add” button to be taken to a page where you can answer

questions about your specific violation. When you are finished, click on the “Save” button.

The fourth question asks you if you have been in a traffic accident during the

previous five years. Again, honesty is the best policy. Police accident reports are a matter

of public record, so if you try to hide an accident, it’s likely you would be caught.

If you have been in an accident, click on the “Accidents” tab then on the “Add”

button to be directed to a page where you will answer questions about your specific

accident. Once you are through filling this out, click “Save”.

Authorization and Release

In order for your application for employment to be considered, you must consent to

a preliminary background check. You will be asked whether you consent to allow the

Postal Service to collect certain information about you from other agencies.

The first three questions relate to your criminal history. Enter all the relevant

information.

Important: Before requesting a background check on your criminal history, the

postal service will send you an email asking for your consent. Sign and return the consent

form back as quickly as possible. They also may request your state driver’s license

identification number and your Social Security number. Be sure to reply promptly to this

email.

The next three tabs are marked “Other Names”, “Previous Addresses”, and

“Additional Information”. On the “Other Names” tab, you can list any other names you

may have used in the past, such as your maiden name, a previous married name, or a name

you had legally changed. On the “Previous Addresses” button, you need to list every

address you have lived at for the past five years, along with how long you lived there. Just

as in the Driving History section, you should click on each tab then the “Add” button,

provide the appropriate information, then hit the “Save” button.


Send Application

Before you officially submit your application, you have one last chance to make

any changes. This document is called “Candidate Overview”. This is a PDF document that

brings together into one place all the information you have entered in each section. The

purpose of the Overview is to allow you to review your eCareer Profile and make any

changes you would like to make. Changes cannot be made on the Overview. Instead, you

need to return to the appropriate page, make the pages, then save them.

When you are happy with your overall profile, click once more on the “Send

Application” button. Your application will then be electronically sent to the Postal Service

for review.

If you have submitted your application correctly and it is complete, you will

receive a message that reads, “Your Application was Submitted Correctly.” If there was

any important information that you missed, you will receive a message indicated that more

information is needed. Most sections of the application will not allow you to move on to

the next section until the current section is complete. Once you have supplied the missing

information, you can resubmit your applications.

You also will receive an “Acknowledgement of Application” email that verifies

receipt of your application by the Postal Service. You should keep this for your records.

If you do not receive the receipt email, first check your “Spam” folder. If the email

isn’t in your Spam folder, you can check back with the Postal Service or resubmit your

application. If you have saved everything, it will all remain on file so you won’t have to

start over. You can apply for as many positions with the postal service as you would like

using the same online application system. However, an application for each position must

be completed and submitted before starting to work on the next one, and each should be

uniquely modified for each position.


FINDING A JOB AT THE POST OFFICE

You can find job listings with the postal service in many different places, including

online job boards and classified ads in your local newspaper. Depending on how many

positions need to be filled, you may even see ads for postal service jobs broadcast on your

radio or TV, or promote by community groups, organizations, on bulletin boards and other

public places, and with your state employment office.

While the Postal Service advertises for workers in many different locations, it never

charges money for its job listings. If somebody wants you to pay a fee to get job listings with

the postal service, you should find another resource. You should never have to pay to find out

about Postal Service jobs.

A good place to start is the postal services’ official website. Simply go to the home

page, click on the Jobs & Apply Online link and get your job search started. You can look for

jobs within geographic areas you define. Or, if you’ve already found a job listing elsewhere,

you can enter the announcement number to be taken directly to that job listing.

If you find a job that interests you, you can apply online right away. First, you will be

asked if you already have taken Postal Exam 473E. You also will be given the option to take

that test during the application process.

Before you are allowed to take the exam, you will be asked about 15 questions. These

are based on your experiences and opinions and are very similar to the questions you

answered during the Personal Characteristics and Experience Inventory section. How you

answer won’t affect your ability to be hired by the postal service, but they can indicate that

you may not be suited to a particular job within the organization.

Make a habit of checking the bulletin board at your local post office for the most

recent job openings. Most postal districts also have Postal Service Job Hotlines you can call

to listen to automated listings about current and upcoming tests, as well as available jobs.

These recordings can tell you where and when to apply for various positions, as well as

which jobs are available. If you are serious about working for the postal service, show


initiative by consistently searching for the right Postal Service job for you so that you can

find the best match in the right location.

The following is a list of every postal district in the United States. To make it easier

for you to find the postal district where you live, they are listed in alphabetical order. These

listings include contact information and job information hotline numbers, where applicable.

Postal districts usually encompass several cities, but each usually has a central office within

the biggest city in that district. Search through these listings to find the postal district nearest

you so you can begin your job search.

Allegheny Area

The Allegheny area includes Delaware, southern New Jersey, Ohio, and

Pennsylvania.

South Jersey Customer Service District

Bellmawr, NJ

Job Information Line: 856-933-4262

Akron Customer Service District

Akron, OH


Cincinnati Customer Service District

Cincinnati, OH


Cleveland Customer Service District

Cleveland, OH


Columbus Customer Service District

Columbus, OH



Erie Customer Service District

Erie, PA


Harrisburg Customer Service District

Harrisburg, PA


Philadelphia Customer Service District

Philadelphia, PA


Pittsburgh Customer Service District

Pittsburgh, PA


Great Lakes Area

The Great Lakes area includes Indiana, Illinois, and Michigan.

Central Illinois Customer Service District

Bedford Park, IL


North IL Customer Service District

Carol Stream, IL


Chicago Customer Service District

Chicago, IL


Personnel Office: 312-983-8522

Greater Indiana Customer Service District

Indianapolis, IN


Detroit Customer Service District

Detroit MI


Greater MI Customer Service District

Grand Rapids, MI


Royal Oak Customer Service District

Royal Oak, MI


Mid-Atlantic Area

The Mid-Atlantic Area Includes Maryland, Kentucky, North and South Carolina,

Virginia Washington, DC and West Virginia.

Kentuckiana Customer Service District

Louisville, KY


Baltimore Customer Service District

Baltimore, MD



Mid-Carolinas Customer Service District

Charlotte, NC


Greensboro Customer Service District

Greensboro, NC


Columbia Customer Service District Casey, SC


Northern Virginia Customer Service District

Merrifield, VA


Richmond Customer Service District

Richmond, VA


Capital Customer Service District

Washington, DC


Appalachian Customer Service District

Charleston, WV


Midwest Area

The Midwest Area includes Kansas, Iowa, Missouri, Minnesota, Nebraska, North and

South Dakota, and Wisconsin.


Hawkeye Customer Service District

Des Moines, IA


Minneapolis Customer Service District

St. Paul, MN


Mid-America Customer Service District

Kansas City, MO


Gateway Customer Service District

St. Louis, MO


Central Plains Customer Service District

Omaha, NE


Dakotas Customer Service District

Sioux Falls, SD


Milwaukee Customer Service District

Milwaukee, WI


New York Metro Area

The New York Metro area includes Long Island, Northern and Central New Jersey,

New York City, and Westchester County. It also includes Puerto Rico.


Central New Jersey Customer Service District

Edison, NJ


Northern NJ Customer Service District

Newark, NJ


Triboro Customer Service District

Flushing, NY


Long Island Customer Service District

Hauppauge, NY


New York City Customer Service District

New York, NY


Westchester Customer Service District

White Plains, NY


Caribbean Customer Service District

San Juan, Puerto Rico

Personnel Office: 787-767-3351 Northeast Area

The Northeast area includes Connecticut, Maine, Massachusetts, New Hampshire,

Rhode Island, upstate New York, and Vermont.

Connecticut Customer Service District

Hartford, CT



Maine Customer Service District

Portland, Maine


Boston Customer Service District

Boston, MA


Middlesex Central Customer Service District

North Reading, MA


Springfield Customer Service District

Springfield, MA


New Hampshire Customer Service District

Manchester, NH


Albany Customer Service District

Albany, NY


Western New York Customer Service District

Buffalo, NY


Providence Customer Service District

Providence, Rhode Island



Pacific Area

The Pacific area includes California and Hawaii.

Los Angeles Customer Service District

Los Angeles, CA


Oakland Customer Service District

Oakland, CA


San Diego Customer Service District

San Diego, CA


San Francisco Customer Service District

San Francisco, CA


San Jose Customer Service District

San Jose, CA


Santa Ana Customer Service District

Santa Ana, CA


Van Nuys Customer Service District Santa Clarita, CA



Sacramento Customer Service District

West Sacramento, CA


Honolulu Customer Service District

Honolulu, Hawaii


Southeast Area

The Southeast area includes Alabama, Florida, Georgia, Mississippi, and Tennessee.

Alabama Customer Service District

Birmingham, AL


North Florida Customer Service District

Jacksonville, FL


Central FL Customer Service District

Mid-Florida, FL


South FL Customer Service District

Pembroke Pines, FL


Suncoast Customer Service District

Tampa, FL



Atlanta Customer Service District

Atlanta, GA


South Georgia Customer Service District

Macon, GA


Mississippi Customer Service District

Jackson, MS


Tennessee Customer Service District

Nashville, TN


Southwest Area

The Southwest area includes Arkansas, Louisiana, Oklahoma, and Texas.

Arkansas Customer Service District

Little Rock, AR


New Orleans Customer Service District

New Orleans, LA


Oklahoma Customer Service District

Oklahoma City, OK



Dallas Customer Service District

Coppell, TX


Fort Worth Customer Service District

Fort Worth, TX


Houston Customer Service District

Houston, TX


San Antonio Customer Service District

San Antonio, TX


Western Area

The Western area includes Alaska, Arizona, Colorado, Montana, New Mexico,

Nevada, Oregon, Utah, Washington, and Wyoming.

Anchorage Customer Service District

Anchorage, AK


Phoenix Customer Service District

Phoenix, AZ


Denver Customer Service District

Denver, CO



Billings Customer Service District

Billings, MT

Job Information Line 406-657-5763

Albuquerque Customer Service District

Albuquerque, NM


Las Vegas Customer Service District

Las Vegas, NV


Portland Customer Service District

Portland, OR


Salt Lake City Customer Service District

Salt Lake City, Utah


Seattle Customer Service District

Seattle, WA


Spokane Customer Service District

Spokane, WA



THE POSTAL SERVICE ASSESSMENT PROCESS

So far you have applied for a job with the Postal Service and probably have already

received your “Acknowledgement of Application” email. In it, you will find an explanation

of what happens next. Usually, what is required is both a proctored and non-proctored

assessment to move forward.

In your email, you will find your Candidate Identification Number. This is very

important because you will need it to track the progress of your application from this point

forward. At the very least, write this number down on a sheet of paper and keep it somewhere

safe. You might also consider copying and pasting it into an email and sending it to yourself

or saving it elsewhere on your computer.

From this point forward, you should consider creating a place where you can store all

of the important documents, letters, emails and other files that you will accumulate during the

postal service application process. In addition to your Candidate Identification Number, the

acknowledgement email you received from the postal service also will include an explanation

of how to set up your assessment account. If the position you have applied with the postal

service requires you to take Test 473E, you should also be receiving a second email from the

postal service entitled, “United States Postal Service Assessment Invitation”. In this email,

you will find the link you need to take the online – and non-proctored– part of your

assessment.

The Personal Characteristics and Experiences section of Test 473 is taken online. This

is the initial step of the Postal Service assessment process, even though it’s known as Part D.

It will take you about 90 minutes to complete this test. Once you successfully complete and

submit Part D of Test 473, the postal service will send you another email that includes

information about how to sign up and take the proctored portion of the assessment: Namely,

Parts A, B and C.

It’s important that you read this email carefully and follow the instructions exactly so

you are guaranteed a spot during the proctored portion of the test. From the time you receive

this email, you will only have a limited amount of time to complete the entire assessment


process. How long this will be depends on the type of job that you applied for. Usually, for

any job that requires you to pass Test 473E, you will need to finish the entire process within

two weeks.

In this email, you also will receive information about you can get your Assessment

Information Package from the postal service. The information in this package is important,

but everything you need to pass both the non-proctored and proctored portions of the

assessment is already in your hands right now with this Guide.

Click on “Schedule Assessment” and scroll down to the bottom of the scheduling

page where you will find a box where you can input a zip code that is in the area where you

want to take the proctored assessment. You will receive directions on how to cancel or

reschedule your exam. It’s important to note that if you need to do this, it must be done at

least 24 hours before your scheduled assessment time. Also, make sure the new time you

reschedule for your assessment is within the allotted time frame.

Once our assessment is scheduled, the Postal Service will send you another email to

confirm the time and date of your assessment. This email also will include specific

information about what you are and aren’t allowed to bring with you to the exam.

For all Postal Service exams, candidates must provide a valid state or government-

issued identification card. You must present it to the proctor of the exam when you arrive at

the local testing centre. If you don’t currently have a driver’s license, a state ID, a military

identification card, a passport or other official documentation, you must get one before your

scheduled assessment date. And don’t forget to bring it with you or you won’t be able to take

the test.

While the sample tests you will find in this guide may or may not be in the exact

format as the official test you will take at the assessment centre, they are similar and provide

you with the skills, information, and familiarity you need to successfully pas Postal Test

473E.

Note:

A proctored exam means that you will be supervised by someone from the postal

service. You will need to take the exam during a pre-arranged time at a local testing centre.


Before you are allowed to take the test, you will need to provide proof of identification and

sign in to verify that you were there on the time and date scheduled for your exam.

A non-proctored exam means that there won’t be any supervision while you take the

exam so you can take it anywhere you like, such as in your home, at school, in the library or

at work.

Usually, you will be required to create an account with the postal service first, then

complete the non-proctored assessment before you can schedule your proctored exam. Once

you have successfully completed the non-proctored portion of the assessment, you will make

arrangements to go to a local testing center at the time and date you scheduled. That’s when

you will take the proctored portion of the exam, either on a computer or using paper booklets

and answer sheets.

TEST TAKING SECRETS

Tests are an unavoidable part of life. From the time you are in grammar school,

through high school, college and even into the working world, most people are required to

take tests of one sort or another pretty much their entire lives.

Different kinds of tests require different preparation strategies. Good study habits and

note taking are also an important part of getting a good grade on any test. By following the

test taking strategies we are about to present you can successfully pass the Postal Service Test

473E.

DON’T PROCRASTINATE!

Procrastination is a habit – a deeply ingrained pattern of behavior. That means that

you won’t just break it overnight. Habits only stop being habits when you have persistently

stopped practicing them, so use as many approaches as possible to maximize your chances of

beating them.


These general tips will help motivate you to get moving:

o Make up your own rewards. For example, promise yourself a snack at

lunchtime if you've completed a certain task. And make sure you notice how

good it feels to finish things!

o Ask someone else to check up on you. Peer pressure works! This principle is

widely recognized as a highly effective approach.

o Identify the unpleasant consequences of not preparing for the test and failing

(like having to wait 4 weeks to take it again).

You should set aside some time every day to prepare and study. The time you set

aside for studying should be as early as possible during your day. That’s when your brain is

most active and least tired. If you wait until the end of the day to study, you already will be

worn out and it will be difficult to remember everything you will need to pass the test. Earlier

in the day, your mind is rested and fresh, so the information can be read and absorbed more

easily.

DON’T PANIC!

If you feel a bit nervous, you need not worry as every student feels some sort of

butterflies about taking exams. The following tips should help you make the most of your

remaining revision time and keep those nerves under control.

o Approach the exam with confidence: view the exam as an opportunity to

show how much you've studied and to receive a reward for the studying

you've done

o Be prepared: learn your material thoroughly;

o Choose a comfortable location for taking the test with good lighting and

minimal distractions

o Avoid thinking you need to cram just before: You've prepared well

enough!


o Strive for a relaxed state of concentration

o A program of exercise is said to sharpen the mind

o Eat right; avoid an empty or too-full stomach: Fresh fruits and vegetables

can reduce stress.

If you’re not in a positive state of mind, then it’s time to use positive thinking

affirmations to help get you there. If you’re continually challenged to think positively in the

first place, then these kind of affirmations are ideal for you because they work specifically on

shifting your general thought patterns and mental habits from a negative focus to a more

positive one.

Here are some excellent affirmations you can begin to use:

I am in control of my own thinking.

My mind is constantly in tuned with the positive.

My mind is bright, cheerful and enthusiastic.

My memory is great.

I am calm, confident and self-assured.

I always excel on tests.

All of my thoughts create healthiness within me.

My mind dwells only on thoughts that create harmony, balance and enthusiasm.

I am full of absolute assurance in the best possible outcome in everything I do.

I can do this! I will do this!

HAVE SUPREME SELF-CONFIDENCE!

Supreme self-confidence is having full trust and belief in your own abilities. Your

perception of yourself has an enormous impact on how others perceive you. Perception is

reality - the more self-confidence you have, the more likely it is you’ll ace the 473E Test.

When you work hard to succeed at something, it gives you an advantage over

everybody else. Think about some other things you are already good at. For example, you


may be a good singer. If so, how do you feel when you head out onto a stage? Are you

nervous and self-conscious about your voice? No, you are confident and read to have fun.

Taking the postal exam follows the same premise. By studying this guide carefully,

you don’t have to be afraid or anxious because you already know that you are going to do

well and pass the test.

LET’S GET PHYSICAL!

Preparing for the postal exam should include physical as well as mental preparation.

The mind and body are linked, both physically and emotionally. When you are feeling strong

and healthy, your mind is clear and sharp. If you feel physically weak or sick, your mind

can’t perform optimally.

o Sleep well and get your normal amount of sleep (hopefully around 8 hours).

o Maintain your sleep schedule. If you normally sleep at midnight and wake up

at 8am, keep doing that. Don’t pull late night study sessions or all-nighters;

they will have a negative effect on your body.

o Maintain your exercise schedule. If your body is used to jogging every

morning, make sure it gets that jog.

o Maintain your eating habits. Don’t skip any meals and eat healthy

PATIENCE

Bell Ringer Concept to Remember: As you move through

the material, try to stay focused on the section you are

working on. Don’t read ahead or think too much about what comes next. Instead, read each

question carefully and respond as honestly as you can. Don’t try to outwit the test or second-


guess yourself. While you will have the opportunity go back over the questions and make

sure you have answered them all, usually your first instincts are your best and most accurate.

Second-guessing yourself will only undermine your confidence.

The key to success in test taking – and in most walks of life, for that matter – is to

have confidence in yourself and your abilities AND PREPARE. Even if you were terrible at

taking tests in high school, don’t let that bother you. Instead, let that reside in the past and

look forward to a brighter future. Use affirmations to retrain your mind that you actually

enjoy taking tests and that you are very good at it. And remember that you have what it takes

to succeed!

PREPARATION FOR TEST 473E

The Postal Service is responsible for delivering billions of pieces of mail daily.

Because of this responsibility, it must ensure if employees can quickly and efficiently sort

mail to get it to the right recipients.

The Postal exam identifies applicants who are most capable to accomplish these tasks,

which is why passing the Postal Exam is so critical.

The exam consists of four parts:

• Part A: Address Checking

• Part B: Forms Completion

• Part C: Coding and Memory

• Part D: Inventory of Personal Characteristics and Experiences

PART A: ADDRESS CHECKING

The Address Checking portion tests your ability to check addresses for errors. It

includes 60 questions and you have 11 minutes to complete this portion.


You will be given two addresses side by side. You must determine whether the

address and zip code are the same or not. You will be given four answers to choose from:

A. The address and the zip code are exactly the same

B. There is a difference in the address only

C. There is a difference in the zip code only

D. There is a difference in both the address and the zip code

Scoring for Part A: Address Checking

Your score for Part A: Address Checking is a combination of the number of answers

you got right minus one-third of a point for each answer that you got wrong (so its best not to

guess). You are not penalized for leaving questions blank.

For example, let’s say out of the 60 questions on Part A, you got 49 of them right, 6 of

them wrong, and you left 5 blank. Your score would be:

49 – 2 (or 5 X .333) = 47

Your score of 47 on Part A will then be added to the scores you received on the other

parts of the test to give you your final score.

PART B: FORMS COMPLETION

This section is designed to measure your ability to properly complete Postal Service

Forms, such as mailing receipts, certified mail receipts and postage due forms. There are five

different forms on Part B that you will answer questions about. For each of the forms, there

are 5 to 7 questions.

Some of the questions will ask about certain information that should be entered on the

forms while other questions will ask what types of entries are correct for particular fields

found on a form.

This part consists of 30 questions and you are given 15 minutes to complete it.

Scoring for Part B: Forms Completion


On Part B: Forms Completion, you score is based only on the number of questions

you answered correctly. You are not penalized for leaving questions blank or incorrect

answers, so it makes sense to guess in this section if you don’t know the answer.

There are 30 questions in Part B, so if you get them all right you will get perfect score

of 30. If you get 24 questions right, but you got 2 wrong and left 4 blank, you would receive a

score of 24.

PART C: CODING AND MEMORY

You need to move fast through this section. You will be given 72 questions in total

and 13 minutes to complete it. The Postal Service (and most employers) value employees

that can accomplish tasks quickly and efficiently and that is the primary purpose of this

section.

Part C is broken into two sections: coding (36 questions) and memory (36 questions).

Both the coding and the memory part of the exam are designed to test your ability to perform

mail sorting tasks.

Part C: Coding and Memory Scoring

The scoring for Part C: Coding and Memory is very similar to the scoring for Part A.

You get 1 point for every answer you get right and are penalized one-third of a point for

every answer you get wrong (best not to guess). There is no deduction for answers you left

blank.

Part C has 72 questions, so let’s assume you answered 57 or them correctly and 9

incorrectly, and that you failed to answer 6 questions, leaving them blank. Your score would

be:

57 – 3 (or 9 X .333) = 54

PART D: INVENTORY OF PERSONAL CHARACTERISTICS AND EXPERIENCES

Have you ever taken a personality profile test before? It is essentially a personality

test that reveals many things about your:


o Demeanor

o Behavior in a variety of circumstances

o Attitude

o Work ethic

o Personality

o Characteristics

o Life experiences

Answer these questions as honestly and quickly as you can. During the 90-minute,

self-administered exam, you will be asked to answer 236 questions. They are broken up into

two sections:

• Personal Characteristics (160 questions)

• Experience (70 questions)

Scoring for Part D: Personal Characteristics and Experience Test

While you do receive a score for Part D, it is more of an indicator of your personality

type, and this score is not added to the scores you get on the proctored portion of Postal Test

473E, Parts A, B and C. Your score on Part D helps the hiring managers to determine if you r

personality is a fit with the Postal Service, and for which positions.

How the Postal Service scores Part D is a closely held secret. Your best approach is to

simply be honest with your answers and to respond to the best of your ability. It doesn’t pay

to answer what you think the examiner wants you to say. Instead, your best bet is to simply

answer based on your own character and personality.

It’s worth noting that the sample tests presented in this Guide may or may not use the

same format as the actual test you will be taking at the testing center. But this Guide will give

you the knowledge and familiarity with the questions to help you succeed.


The next pages provide Practice Exams for Parts A, B, C and D of Postal Test 473E.

These practice tests will allow you to become familiar with the type of questions you will be

asked during the actual exam. It’s a good idea to time yourself when you are taking these

practice tests so you can get used to completing each section within the allotted time.

At the end of this guide, we provide links to additional practice tests so that you can

get a good idea of how long each section will take for you to complete. Make sure you time

yourself on each practice test and keep track of both your scores and your times so you can

measure your progress.

After the Postal Exam has been completed

When you have completed Parts A, B and C of the proctored portion of Postal Test

473E, you will be allowed to leave. This is when the waiting game begins. Typically, it will

take between two and three weeks for the Postal Service to calculate the scores of all the

people who took the exam. After that period of time, you will receive a letter that indicates

your score.

If your score is 70 or higher, the profile you filled out earlier will automatically be

placed on the Federal Register of the post office that offered the exam. The latest information

that we have as of the writing of this Guide is that test scores cannot be transferred from

district to district, so make sure you are taking the proctored portion of the test in the postal

district where you want to work.

You are allowed to take the test at multiple postal locations, if you choose. In this

way, when you pass your profile will go on multiple Federal Registers and increase your

chances of getting an interview for a postal service job.

Once you have successfully passed all parts of Postal Test 473E, you can begin to go

to postal service job boards to find job openings that match your skills. Make sure to save the

letter that the Postal Service sent you with your test score. It includes a special code that you

will be required to provide every time you apply for a job with the postal service.


PRACTICE TESTS

PART A: ADDRESS CHECKING

Here is one set of questions similar to what you will find on Part A: Address

Checking. We will give you 20 sets of addresses to check. Set your stopwatch so you can

time yourself. Check your smart phone or mobile device for a stopwatch if you don’t have

one handy.

Answer Key:

A. No Errors

B. Street Address Only

C. Zip Code Only

D. Both


The correct answers for Questions 1- 20 were:

1. B 2. D 3. A 4. D 5. D 6. A 7. C 8. B 9. D 10. D 11. D 12. B 13. C 14. B 15. A 16. B

17. A 18. D 19. B 20. A


PART B: FORMS COMPLETION




PART C: CODING










PART D: INVENTORY OF PERSONAL CHARACTERISTICS

SAMPLE QUESTIONS

Generally, the Part D exam has three types of questions. The first are known as the

“Agree/Disagree” questions. In these questions, you will be asked to choose from four

possible answers. Usually, these will be:

A. Strongly Agree

B. Agree

C. Disagree

D. Strongly Disagree

Choose your answer carefully and try to be as honest as possible. Often, the same

question will be asked in a number of different ways on the same test, so if you try to fool

the test or over-think your answer, it could affect your final results.

Sample questions you might find include:

I enjoy working alone on projects

A. Strongly Agree

B. Agree

C. Disagree


I like to finish one job before starting on the next one

A. Strongly Agree


B. Agree

C. Disagree


I frequently have trouble getting along with other employees

A. Strongly Agree

B. Agree

C. Disagree


It’s important that other people understand my point of view.

A. Strongly Agree

B. Agree

C. Disagree


It’s sometimes difficult for me to finish my work on time

A. Strongly Agree

B. Agree

C. Disagree


Choose the answer that best describes how much you either agree or disagree with

each statement. Keep in mind that your first gut reaction is usually the most accurate. Try

not to overthink the questions or tell the test what you think it wants to hear. Not only will

it take you too long to make it through the test, but your answers won’t give an accurate

impression of the type of person you really are, and can find the right position for you.


FREQUENCY QUESTIONS

Another type of question you probably will find on Part D is known as “frequency

questions”. This asks you how often you do or don’t do certain things. Most of the

questions will offer these choices:

A. Very Often

B. Often

C. Sometimes

D. Never

Here is an example of a frequency questions:

I get mad if I have to work overtime.

A. Very Often

B. Often

C. Sometimes

D. Never

You may notice that the same question is asked again and again with small changes

or phrased differently. For example, the sample frequency question listed above might

appear later this way:

Working overtime complicates my daily schedule

A. Very Often

B. Often

C. Sometimes

D. Never


I keep repeating the same mistakes

A. Very Often

B. Often

C. Sometimes

D. Never

I usually think about the consequences of my actions before acting

A. Very Often

B. Often

C. Sometimes

D. Never

I consistently put the needs of other people first.

A. Very Often

B. Often

C. Sometimes

D. Never

I get easily distracted and have trouble staying focused on my work

A. Very Often

B. Often

C. Sometimes

D. Never

MULTIPLE CHOICE QUESTIONS


The third type of question you will find on Part D relates to your previous work

experience. These questions give you several different answers and ask you to choose the

best one that describes your own personal experience on the jobs you have worked.

Here are some sample multiple choice questions you might see during this section

of the test:

What types of tasks to you like best?

E. Repetitive tasks

F. Tasks that let me sit or stand for long periods

G. Jobs that involve making decisions

H. I would not enjoy any of the jobs listed in A,B or C

I. Unsure

How would you describe the type of supervisor you would like to work for?

A. Someone who is always around

B. Someone who gives you a lot of freedom to do your job

C. Someone who isn’t that strict about the rules

D. Someone who likes to socialize with their employees

E. Unsure

What kind of work environment do you like best?

A. Very quiet with no distractions

B. Very noisy with lots going on all the time

C. A combination of busy and quiet

D. I don’t care as long as it is the same work environment every day

E. Unsure

What types of problems do you find it easiest to solve?


A. Simple and straightforward

B. Complicated or complex

C. I excel at solving all kinds of problems

D. Problems where I can work with a team to come up with the solution

E. Unsure

Do you plan on continuing your education in the future?

A. Yes, if I can find the time and the money

B. Absolutely, because education is a priority for me

C. Possibly. It depends on what the future holds for me

D. Not likely. I’m too busy to think about school right now.

E. Unsure

DIFFERENT PERSONALITY TYPES

Everybody is different. So everybody has a different personality. A lot of research

has been done to try and create distinct personality “labels” that people can be fit into.

There are many systems that can be used to discover a person’s personality type. One of of

the most famous is called the Briggs and Myers test, after its creators Katherine Briggs and

her daughter Isabel Myers. The Briggs/Myers test is based on the work of psychologist

Carl Jung.

This particular personality test includes 16 different personality tests. While the test

was first created more than 50 years ago, it still closely resembles modern personality

science. And the Briggs/Myers test is still used by many companies today to help identify

people’s best and worst character traits.


There are a lot of places you can go online where you can take this test for free. If

you think you might have specific personality flaw that could be exposed by the Part D

exam, you might consider taking the Briggs/Myers Test online here.

For example, if you take the test and learn that you are prone to fits of temper or

selfishness, then you could work on those areas in order to improve moving forward. Even

if you don’t get a particular job, it’s always worthwhile to try and improve your personality

and character.

Because Test 473E- Part D is taken online, you can go through it at your leisure.

Although you will only have 90 minutes to complete this portion of the postal exam that

should be more than enough time for you to finish with plenty of time to go back over your

answers if you wish. Take a few brief breaks so that you can close your eyes and clear your

thoughts. Relax and try not to get anxious, upset or nervous. Remain calm and focused and

you will be fine.

Take your time and read each answer carefully. Many of the questions are phrased

in such a way that they ask about your preferences. For example, they might use phrases

like: “What do you like the least” or “What do you dislike the most”. Answering these

questions can be tricky, so make sure you understand exactly what is being asked before

answering honestly.

Even though the 236 questions in the Part D exam may sound like a lot, most will

only take you a few moments to answer and there are no problems to work out to slow you

down. When you have completed your test and submitted your answers, you will receive

an email from the postal service indicating whether or not you are eligible to move

forward to the next step in the assessment process. In order to qualify to take the remaining

parts of Test 473E, you must receive an acceptable score on Part D.


http://www.humanmetrics.com/cgi-win/jtypes2.asp







THE INTERVIEW PROCESS

Learn How to Interview Successfully

Passing Test 473E is only half the battle to winning a high-paying postal service job.

You also will need to impress the hiring manager who conducts your face-to-face interview.

But don’t worry. We’re going to provide you with the exact detailed information you will

need to breeze through the interview process, including such vital information as how to

dress, the importance of body language and how to make eye contact effectively. From the

moment you first shake hands with the hiring manager to the time your interview is

completed, you will be comfortable with every aspect of the interview process and be ready

to “wow” them with your answers and demeanour.

Even if you haven’t always been the ideal student, you will find Postal Exam Success

a helpful, useful learning tool that teaches you everything you need to know in order to get a

high-paying postal service job. We use a common sense approach in order to help you learn

the information in a way that anybody can understand..

For example, in this guide you will find specific examples of Test 473E and numerous

mock-up tests so you can measure your retention and understanding of the material. The

purpose of this guide is to provide you with a thorough resources that is easy to understand

and comprehensive in its scope. You will be taught each topic one at a time, then given the

opportunity to practice what you have learned so that you can master the material completely.

That way, you can work at your own pace and never fall behind.

The job interview is usually a two-way discussion between you and a prospective

employer. The interviewer is attempting to determine whether you have what the Postal

Service needs, and you are attempting to determine if you would accept the job if offered.

Both of you will be trying to get as much information as possible in order to make those

decisions.


The interview that you are most likely to face is a structured interview with a

traditional format. It usually consists of three phases. The introductory phase covers the

greeting, small talk and an overview of which areas will be discussed during the interview.

The middle phase is a question-and-answer period. The interviewer asks most of the

questions, but you are given an opportunity to ask questions as well. The closing phase gives

you an opportunity to ask any final questions you might have, cover any important points that

haven't been discussed and get information about the next step in the process.

In a structured interview, the interviewer explores certain predetermined areas using

questions which have been written in advance. The interviewer has a written description of

the experience, skills and personality traits of an "ideal" candidate. Your experience and skills

are compared to specific job tasks. This type of interview is very common and most

traditional interviews are based on this format.

The Postal Service hires the best qualified candidate for the position with the abilities

and talents they need. The interview is where they make that final hiring decision and you

must be prepared. It is up to you to demonstrate at the interview that you are the person they

want. Most don't prepare for an interview and that is a mistake.

Prepare in advance. The better prepared you are, the less anxious you will be and the

greater your chances for success.

• Role Play. Find someone to role play the interview with you. This person should be

someone with whom you feel comfortable and with whom you can discuss your

weaknesses freely. The person should be objective and knowledgeable, perhaps a

business associate.

• Use a mirror or video camera when you role play to see what kind of image you project

Research the Postal Service. The more you know about the Postal Service and the job

you are applying for, the better you will do on the interview. Get as much information as you

can before the interview.

You only get one chance to make a good first impression, so make sure you do a good

job during your personal interview. Dress for success by wearing a clean, pressed suit with a

dress shirt and tie (if you are a man), or a smart, sharp and pressed pants suit (if you are a


woman). Black is always stylish and looks especially nice with a starched white shirt or

blouse.

Your personal interview probably will be held in a small office or cubicle, so if you

have body odour or an offensive smell, it will be obvious to the person doing the interview.

Take a shower and wear deodorant. Don’t wear too much cologne or perfume. Remember: A

little goes a long way.

Arrive early at the interview. Plan to arrive 10 to 15 minutes early. Give yourself time

to find a restroom so you can check your appearance.

POSSIBLE INTERVIEW QUESTIONS

There are certain types of questions that are typical of all interviews and they are based

on the following categories:

• Qualifications

• Behavior

• Technical aspects

These three areas need to be looked into thoroughly before appearing for an interview.

Qualification questions may include:

What are your career plans?

Where do you see yourself in 5 years?

Why are you pursuing this field?

Behavioral questions might include delving into a candidate’s:

■ Communication skills

■ Initiative

■ Leadership qualities

■ Planning and organization


Technical questions will be more job-focused. These may include case questions where

you may be presented with scenarios, involving complex problems.

Postal Service Interview questions are important but how you answer them is even

more so. When you are presented with a particularly difficult question, take a moment to

think and reflect on it. Ask yourself, “What is the interviewer really hoping to find out about

me?”

While you won’t know the exact questions the interviewer will ask you during your

personal interview, there are a few general areas that are likely to come up. Here are the most

common:

Tell me a suggestion you have made that was implemented in this postal field?

It's important here to focus on the word "implemented." There's nothing wrong with

having a thousand great ideas, but if the only place they live is on your notepad what's the

point? Better still, you need a good ending. If your previous company took your advice and

ended up going bankrupt, that's not such a great example either. Be prepared with a story

about an idea of yours that was taken from idea to implementation, and considered

successful.

What is your greatest weakness?

This is a challenging question -- as if you have no weaknesses you are obviously lying!

Be realistic and mention a small work related flaw. Many people will suggest answering this

using a positive trait disguised as a flaw such as "I'm a perfectionist" or "I expect others to be

as committed as I am." I would advocate a certain degree of honesty and list a true weakness.

Emphasize what you've done to overcome it and improve. This question is all about how you

perceive and evaluate yourself.

What challenges are you looking for in this position?

A typical interview question to determine what you are looking for in next job and

whether you would be a good fit for the position being hired for. The best way to answer

questions about the challenges you are seeking is to discuss how you would like to be able to

effectively utilize your skills and experience if you were hired for the job. You can also

mention that you are motivated by challenges, have the ability to effectively meet challenges,


and have the flexibility and skills necessary to handle a challenging job. You can continue by

describing specific examples of challenges you have met and goals you have achieved in the

past.

Where Do You See Yourself in 5 Years?

This is a potentially dangerous question. You don’t want to come off as too ambitious

by saying something like, “I want to be the Postmaster” but you want to give the impression

that have ambition. A good answer might be something like, “I would like to work very hard,

impress my supervisors and hopefully move into a job where I would be given more

responsibility. But I’m also committed to the team and want to do whatever it takes to make

our department run smoothly and be the best it possibly can be.”

Why should we hire you?

This is the part where you link your skills, experience, education and your personality

to the job itself. This is why you need to be utterly familiar with the job description as well as

the company culture. Remember though, it’s best to back them up with actual examples of

say, how you are a good team player. It is possible that you may not have as much skills,

experience or qualifications as the other candidates. What then, will set you apart from the

rest? Energy and passion might. People are attracted to someone who is charismatic, who

show immense amount of energy when they talk, and who love what it is that they do. As you

explain your compatibility with the job, be sure to portray yourself as that motivated,

confident and energetic person.

Professional applicants and applicants for positions that do not require entrance exams

should have extra copies of their resume or application available to take on the interview. The

interviewer may ask you for extra copies. Make sure you bring along the same version of

your resume or application that you originally provided. You can also refer to your resume to

complete applications that ask for job history information (i.e., dates of employment, names

of former employers and their telephone numbers, job responsibilities and accomplishments.)

During the interview don’t make negative comments about anyone or anything, including

former employers.


It is important to assess the interview shortly after it is concluded. Following your

interview you should:

• Write down the name, phone number, e-mail address, and title (be sure the spelling is

correct) of the interviewer.

• Review what the job entails and record what the next step will be.

• Note your reactions to the interview; include what went well and what went poorly.

• Assess what you learned from the experience and how you can improve your

performance in future interviews.

• Follow-up with a phone call if you haven't heard anything after several weeks.


FINAL THOUGHTS

Congratulations, you’ve come to the end of this Guide. As you can tell from it, getting

a postal service job isn’t that easy. But it’s worth the effort of studying for and passing the

Postal Test 473E when you think of all the great benefits you get when you work for the

postal service. You can improve the quality of life for you and your family. You can save and

plan for the future. And you can be confident that your job is going to be there no matter

what.

Don’t forget that after you finish applying for a position with the postal service, the

clock starts ticking and you will have just 14 days to complete all parts of Postal Test 473E.

That means you must be absolutely confident that you are prepared to complete and pass the

test within that time frame. If you aren’t, you probably will want to wait until you are ready

before hitting the “go” button.

Final Tips for Success

➢ When taking the practice tests, don’t forget to record your times so you can tell when

you are improving.

➢ Create a file that you can use to keep all important documents in one place.

➢ On the day of the supervised portion of Postal Test 473E, make sure you are prepared

and relaxed. Dress comfortably, but be presentable.

➢ When it’s time to take the test, turn off all mobile devices so you can focus

completely. Listen to what the proctor is telling you and follow all instructions

thoroughly.

➢ Try and allow some time at the end to review what you’ve written and correct any

mistakes.

➢ After you score 70 or higher on Postal Exam 473E, you can apply for jobs anytime

and anywhere you like. Think outside the box.


➢ If you don’t get the first job you apply for, keep trying. Postal service jobs are

competitive for a reason: They are worth fighting for. Try to use every setback as a

learning experience so you can find ways to do better next time.

➢ Most importantly, keep upbeat and positive throughout the process. If you truly want

a postal service job and are willing to take whatever steps are necessary to achieve

your goal … eventually you will get there!

Best wishes and Blessings!

And, as a final word, here is a special invitation:

BEN’S MONEY NEWSLETTER

Many people that bought the Guide clicked the

box Upgrade for $3 per month for the “Ben’s

Money” Email membership. If you didn’t, this is your second chance. Visit

BensMoney.com to subscribe today. You will get monthly emails with advice and tips on job

search secrets, getting ahead, making multiple forms of cash flow, and much more!



APPENDIX – POSTAL SERVICE HOTLINE NUMBERS

Here are the phone numbers of the Postal Service hotlines in each state where you can inquire

about job openings. While these numbers may change, at the time this guide was prepared

they were all up to date.

Alabama

Birmingham: 205-521-0214

Mobile: 251-694-5921

Montgomery: 334-244-7551

Alaska

None

Arizona

Phoenix: 602-223-3624

Tucson: 520-388-5191

Arkansas

501-945-6665

California

Anaheim: 714-662-6375

Bakersfield: 661-392-6261

Fresno: 559-497 7636

Los Angeles: 323-586-1351

Oakland: 510-251-3040 Redding: 530-223-7571

Sacramento: 916-373-8448


San Bernardino-Riverside: 909-335-4339

San Diego: 858-674-0577

San Francisco: 415-550-5534

San Jose: 408-437-6986

San Luis Obispo, Santa Barbara, Ventura: 805-278-7668

Santa Ana: 626-855-6339

Stockton, Modesto: 209-983-6490

Van Nuys: 661-775-7014

Colorado

Colorado Springs: 719-570-5316

Denver Metro area: 217-788-7437

Connecticut

860-524-6120

Delaware

856-933-4314

District of Columbia

301-324-5837

Florida

Jacksonville: 904-359-2737

Miami: 888-725-7295

Indiana

317-870-8500

Iowa

515-251-2061


Kansas

Topeka: 785-295-9164

Wichita: 316-946-4596

Kentucky

502-454-1625 and 877-482-3238

Louisiana

888-421-4887

Maine

207-941-2064 and 207-828-8520

Maryland

410-347-4320

Massachusetts

Boston: 617-654-5569

Springfield: 413-731-0425

Other Areas: 978-664-7665

Michigan

Detroit: 888-442-5361

Royal Oak: 248-546-7104

Minnesota

877-293-3364

Western Region: 888-725-7854

Mississippi

228-831-5438 and 601-351-7099


Missouri

Gateway District-314-436-3855

Kansas City: 888-421-4887

Montana

406-657-5763

Nebraska

402-473-1669 and 402-348-2523

Nevada

Las Vegas and Southern Nevada: 702-361-9564

Reno and Northern Nevada: 775-788-0656

New Hampshire

603-644-4065 and 603-644-4065

New Jersey

Bellmawr: 856-933-4314

Elizabeth, Newark: 908-820-8450 and 866-665-3562

New Brunswick, Edison: 732-819-4334

New Mexico

505-346-8780

New York

Albany: 518-452-2445

Buffalo: 716-846-2478

Long Island: 631-582-7530

New York City: 212-330-3633 and 718-529-7000

Syracuse: 315-452-3616


White Plains: 914-697-5400

North Carolina

Charlotte: 704-393-4490

Fayetteville: 910-486-2321

Raleigh, Durham, Greensboro: 866-839-7826

North Dakota

888-725-7854

Ohio

Akron, Canton: 330-996-9530

Cincinnati: 513-684-5449

Cleveland: 216-443-4210

Columbus: 614-469-4356

Dayton: 937-227-1146

Oklahoma

405-553-6159

Oregon

Eugene: 541-341-3625

Portland: 503-294-2270

Pennsylvania

Harrisburg: 717-257-2191 (includes central region)

Philadelphia: 215-895-8830

Pittsburgh: 412-359-7516

Rhode Island

None


South Carolina

Columbia: 803-926-6400

Greenville: 864-282-8374

South Dakota

888-725-7854

Tennessee

Chattanooga: 423-499-8348

Knoxville: 865-558-4540

Memphis: 901-521-2550

Nashville: 615-885-9190

Texas

Corpus Christi: 361-886-2281

Dallas: 214-760-4531

Fort Worth: 817-317-3366

Houston: 713-226-3872

San Antonio, Laredo: 210-368-8400

Utah

801-974-2209

Vermont

None

Virginia

Merrifield – Northern region: 703-698-6561

Norfolk: 757-629-2225

Richmond: 804-775-6290


Washington Seattle: 206-442-6240

Spokane and Eastern region: 509-626-6896

Tacoma: 253-471-6148

West Virginia: 304-561-1266

Wisconsin

Green Bay: 920-498-3831

Madison: 608-246-1268 (includes south & central regions)

Milwaukee: 414-287-1835

Wyoming

877-482-3238 (includes northern Colorado)


USPS-Exam.com

Postal Exam Success Guide

2016 Edition

Legal Notice:

The USPS-Exam.com Postal Exam Success Guide 2016 Edition (“Guide”) is

copyright protected. You the purchaser/reader is expressly prohibited from amending,

distributing, selling, using, quoting or paraphrasing the Guide, or any part of the Guide,

without written consent of the copyright owner.

Disclaimer Notice:

Please note the information contained within this Guide is for educational purposes

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the author/publisher is not engaging in rendering legal, financial, professional or career

advice.

By using this Guide, you the purchase/reader agree to indemnify and hold harmless

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which are incurred as a result of use of the information contained within this Guide, including

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delete this Guide and contact us for a prompt full refund.

Author/Publisher

The Guide is an exam preparation and jobs training publication of Ten Doves

Charity, a 501(c)(3) non-profit organization.

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